Model Showroom
Recent Reviews from Mercedes-Benz of Bellevue
5
I recently purchased a GLE 350 at this location. Jacob Baker did a terrific job keeping me updated on the status of the car and making the experience easy and enjoyable.
Mary Sherwin
May 20, 2022
3
Bought a used '19 C300 from them a few weeks ago. The process went alright for the most part. Took forever to get out of there because the car hadn't been detailed yet. The reason I'm ranking 3-stars is because after a couple of days of driving a message in the dash came one "Reduce Oil Level". I called the salesman we worked with and he told me that I could take it to any MB dealership and have them remove some of the excess oil. I live closer to the Tacoma dealership so I set up an appointment there. I'm sure I'll be charged for this service. I understand used cars don't come with any warranty, but since the Bellevue MB dealership did an oil change I would have appreciated if they would have offered to pay for this since it was their technician's mishap. Oh well..
Scott Cartwright
May 19, 2022
5
I just reserved the 2023 C300. Riley, the dealer, was attentive, friendly, and trustworthy. I find this dealership better than the one in Seattle.
Joon Park
May 18, 2022
5
Justin was a great service advisor. The cost and labor is ridiculously expensive. Jerome is always so kind.
Melissa Helsel
May 18, 2022
5
Jesus Guerrero in serice department is the best! He is very knowledgeable, courteous, helpful and always work in best interest of clients. He is an asset to you rdealership.
Andy Dhillon
May 17, 2022
5
There was one person who made my experience exceptional. Jared Waters greeted me, got me a LYFT home, stayed in touch with step-by-step information, and took care of me when I picked up my car. I have a problem that didn't get fixed, but Jared assured me it would be taken care of. What more could I ask than this really personal touch?
Judy Albers
May 16, 2022
5
I received very timely response to my inquiry and to all of my questions. The paperwork was completed within a few hours once I made my final decision. Thanks for all the help.
EzgiUFL
May 16, 2022
5
GREAT EXPERIENCE, MY LOCAL DEALER WANTED TO CHARGE ME EXTRA ?MARKETING ADJUSTMENT FEE? WHILE I WAS GOING TO WAIT 7 MONTH TO HAVE A NEW CAR BUILD. DID NOT AGREE WITH THEM. WENT TO MY OLD BUDDY AND DID NOT GET THIS MONEY GRABBING CHARGE.
Hugo Kruiniger
May 15, 2022
5
Bought my new 2022 GLC 300 here and had a great experience. They were courteous during the whole process, provided regular updates on the delivery of my vehicle and on the day of the delivery they had a quick handover. I was out in about 40 mins with my new car. The sales associate also helped with follow-up questions few days after I picked up my car.
Abhi
May 11, 2022
5
After four weeks of scouring the greater Seattle area for a car, I went to MB of Bellevue and was assisted by Arthur Habek. After a brief conversation, Arthur said he thinks he has the car I'm looking for. It was a C-class, the same body style and same color as my wife's GLE. AT this point you would think the price just doubled. On the contrary, the price was significantly better that I would expect, especially in today's market. Thanks, Arthur, I'm lovin' the car!
Bruce English
May 8, 2022
5
10/10. My dream car.
Simon
May 5, 2022
2
We’ve had very disappointing experiences ever since AutoNation bought Barrier. I’ve owned Mercedes cars for more than 22 years. My husband has owned Mercedes cars much longer. I scheduled a B service for my 2020 SUV two weeks ago and was quoted it would cost $350. When I arrived for the service, I was told it would be $1,200!! This was for an oil change. In 2020, my husband wanted to buy me a new Mercedes for my birthday even though I loved my Mercedes sedan. We arrived at the Bellevue location early in July and were told by the salesman he was busy and We needed to schedule an appointment for later in the week!! My husband left an angry phone message for the Manager. She called him shortly and apologized for unacceptable service. She said if we were willing to come back early the next morning, we would be taken care of. (We drove from Gig Harbor.). We arrived the next day and chose an SUV. They wouldn’t let us pay cash or pay by debit card. We had to finance the car for 30 days until the car statement arrived and we promptly paid it off. AutoNation is a huge step down from the days of Barrier and Phil Smart. Our recent experiences buying a Tesla and corvette convertible were pure joy compared to AutoNation! We will never return to AutoNation again.
Elaine Hansch
May 5, 2022
5
This dealership have excellent service. We have the best and most pleasant experience with Richard, our sales rep. He was not pushy like other salesman at all. Answered all our questions and handled the entire process professionally.
Mallebea
May 4, 2022
5
Mercedes of Bellevue was very helpful and understanding during the buying process. Their prices were very competitive and the staff was friendly and helpful. thank you, Johnny!
Blair Mercado
May 4, 2022
1
Stealership… try yourself and write story.. for me during 300$ oil change, they broke head light. Provide huge list of fake recommendation. Saying no may frustrate them even more. Good cars + bad dealerships = bad car reputation.
Balbir Singh
May 3, 2022
5
I had such a great experience with Nicholas (Nick) Hornsby Koury (Sales Representative) at Bellevue Mercedes Benz. I couldn't have asked for a better service than what he provided. Nick is very knowledgeable, respectful, very calm and a person with integrity. He made the buying process very easy for me by explaining all the steps and expectations. Prior to visiting Bellevue Mercedes Benz dealership, I had checked/visited almost all Mercedes dealerships in Washington. Some listed cars that didn't exist. Luckily, I found a car in California and the purchase process was seamless working with Nick. I wasn't sure what to expect in this process as I had not seen the car in person. But he explained everything and walked me through the process. He was very present on phone, text messages and in person every time I needed to talk to him. After receiving the car, I noticed a small dent that Bellevue Mercedes Dealership helped me to fix. Many thanks for Delilah Marquez (Sales Manager) at this dealership that collaborated with Nick to make things work. They also gave me a loaner to use while I awaited the issue to be fixed. Very wonderful people! I highly recommend this dealership and if you are looking to purchase a car, ask for Nick Hornsby. He also went above and beyond to source and ensure that I have the lowest interest rate. I have already recommended him to few friends, and I will continue doing it. Plus, he connected me to service advisor to assist me for future service work. I only write reviews when is due, this is very worthy it.
Ruth N.
May 3, 2022
5
Terrific customer service, extremely competent repairs, convenient location, but mind-numbing prices.
Bob Wallace
May 2, 2022
5
I recommend this car dealer's relaxing and easy no hustle Great Customer service and fair price.
Aemere Tsige
May 1, 2022
5
Great service. Transportation to and from the facility to nearby shopping center while service was being performed was a pleasurable way to spend the time that was needed for the car servicing.
Neal and Linda Shulman Shulman
Apr 29, 2022
4
Buying process was seamless and easy with no pressure with the sales advisor. Didn’t feel we needed to haggle anything which was a positive. However, I did have feedback about after I bought the car. About 2 and and a half weeks after I got the car I started getting service alerts stating I needed to get an oil change in 30 days. When I called about my plates (which I wasn’t notified of either until I took the time to call out of my work day) and mentioned the service alerts I was told that they did an inspection, but the technician didn’t see a need to service the vehicle when the car came in from the previous owner. It’s frustrating that the car wasn’t serviced in any manner and was given to us as is with the only thing completed being a 50 point inspection. When a vehicle comes to a dealership it should be serviced all together regardless if it’s needed for the next customer who buys it. I hope this feedback is taken into consideration when taking in used vehicles as people come to provide you business and the least that can be done is servicing the full vehicle as well. At first I thought it was a mistake and that the service alert wasn’t reset, but when calling it was confirmed that it hadn’t been taken care of and at this point it’s on me due to the dealership not seeing a need. It would have been nice to know it had been completely serviced prior to selling, but there was no need granted it seems like there was if I’m getting a service alert 45 days after owning it. I would have given 5 stars since the buying experience at the dealership was great. However with the lack of service completed on the vehicle before purchasing and the lack of wanting to correct anything I could only give 4 stars. Granted if I could I would give the review 3 /12 stars since I did mention it and nothing was offered since the alert started 21 days ago which put me at owning it for only 2 1/2 weeks.
Ashley Frantzen
Apr 28, 2022
5
Buying process was seamless and easy with no pressure with the sales advisor. Didn’t feel we needed to haggle anything which was a positive. However, I did have feedback about after I bought the car. About 2 and a half weeks after I got the car I started getting service alerts stating I needed to get an oil change in 30 days. When I called about my plates (which I wasn’t notified of either until I took the time to call out of my work day) and mentioned the service alerts I was told that they did an inspection, but the technician didn’t see a need to service the vehicle when the car came in from the previous owner. It’s frustrating that the car wasn’t serviced in any manner and was given to us as is with the only thing completed being a 50 point inspection. When a vehicle comes to a dealership it should be serviced all together regardless if it’s needed for the next customer who buys it. I hope this feedback is taken into consideration when taking in used vehicles as people come to provide you business and the least that can be done is servicing the full vehicle as well. At first I thought it was a mistake and that the service alert wasn’t reset, but when calling it was confirmed that it hadn’t been taken care of and at this point it’s on me due to the dealership not seeing a need. It would have been nice to know it had been completely serviced prior to selling, but there was no need granted it seems like there was if I’m getting a service alert 45 days after owning it.
Ashley Lynn Frantzen
Apr 28, 2022
5
Been a customer for years. I'm on my 4th Mercedes. This dealership has always done 100%.
Robert Fresn
Apr 27, 2022
5
Always service as if family. Professional, efficient, trustworthy
Mary Jones
Apr 27, 2022
5
Lovely facility. Everyone was friendly and helpful. My only criticism is that the sales person who helped me did not come out to the vehicle with me after the documents were signed to make sure I knew about all the features. I have purchased three cars there in the past and I always had a tutorial. I was handed the keys and off he went.
Diana Arnold
Apr 27, 2022
1
Did an annual maintenance last week, and while the end result was fine, I felt it could have been more efficient than the 2 workdays it ended up taking: - Brought car in at 9am, mentioned the tire light on to check pressure. Hadn't mentioned my tire warranty, figured they'd easily look that up and take care of it. Assumed it'd be done by end of day like previous annual maintenances - I text service advisor at 3pm to ask for updates, he goes to check on it. He replies saying tire will need to be replaced and asked what I want to do about it, how much it'll cost. - Now I mention the warranty, and he looked it up to confirm I did have it. But he says they likely wouldn't hear back from warranty until the next day... so I agree to have the car kept there overnight, I luckily didn't urgently need it. - Next morning the warranty goes through, but it still takes until close to 5pm for the car to be finished. I didn't expect a warranty issue to prolong the maintenance till next day; if they had proactively asked me about it that first morning, I wonder if I could've gotten the car back earlier. Also, it would have been nice to proactively hear about the tire issue earlier instead of only hearing after I texted to check on my car's status. On the plus side, my service advisor was overall very responsive in following up on my texts and he also explained to me about the correct tire pressures to set.
Michael Li
Apr 26, 2022
5
Great experience overall. I was in and out quickly and the service was top notch. Would recommend to anyone.
Shawn Johnson
Apr 26, 2022
5
Robert is awesome!
Global Guide
Apr 21, 2022
5
What a great experience! I left with the car I wanted, it’s beautiful and customer service was great!
Rachel Holmes
Apr 21, 2022
5
We have had great service with Wayne's advice and attention to our needs. Sue and Richard Long
Richard and Sue Long
Apr 21, 2022
1
Took me this long to write a review (for some reason, it got hidden), but I felt compelling to explain my frustration with this dealership back in 2020. I live over 1,000+ miles away from the dealer so you could only imagine the frustration that was growing. I recently took interest in a Mercedes AMG GT at a nearby dealership and requested to have the car inspected ($400+) by someone who knows them best... a Mercedes dealership. I trusted this dealer to perform an authorized pre-purchase inspection, on behalf of the name "Mercedes" to fully inspect the vehicle by Mercedes standard. What I receive was far from it. Upon receiving the vehicle, the car shows major flaws mechanically and aesthetically. Oil was overfilled by almost 3 full quarts (I siphoned out two quarts and my local Mercedes dealership still said it was overfilled when they serviced it), catastrophic in engines like this and could potentially cost me thousands of dollars had I not acted the way I did. I also had missing lug-nuts, quite dangerous if driven for extended period of time. In addition, the trunk doesn't auto-swipe open (a feature only in newer Mercedes) and the fact that the vehicle showed significant signs of wear that was not disclosed in the report (not including the carbon, this was in fact disclosed in the Bellevue report). When I called this dealership (Mercedes of Bellevue) and request to speak to the technician, the receptionist stated that he is no longer employed there. I was quite baffled considering he was there 2 weeks ago before I purchased it. I was later transferred to the Service manager who refuse to help the situation and belittled me, eventually hung up on me when I confronted him with the issue. To be treated the way I did, I was beyond upset because I placed so much trust in an AUTHORIZED dealership to make sure the vehicle I purchase is indeed accurate and factual beyond a reasonable doubt. Had I not know the real condition of the vehicle, I wouldn't have purchased it and/or perhaps use it towards my advantage in the negotiating process so i essentially was screwed out of that as a result.
Kien Huynh
Apr 20, 2022
5
Everything about my experience at Mercedes of Bellevue was amazing. Jesus took such wonderful care of me providing good service for my car, for providing me with a loaner and for offering his personal help. It was a pleasure to have dealings with Mercedes. In addition Matthew, in Jesus‘s absence provided excellent assistance for me to get on my way home. Thank you to both Jesus and to Matthew.
Fritzie Vitulli
Apr 20, 2022
5
Very positive experience. Loved the no-haggling approach. The sales staff's communication was above and beyond what we have experienced before. The car was priced well below KBB. Got a great deal and have a wonderful new to us used car.
Christine Wittstock
Apr 18, 2022
5
Excellent service with well experienced rep, helped me to make the trade-in transaction. Nick help me purchase my car.
Hao Zhu
Apr 17, 2022
5
A very professional and courteous experience, I have never had a bad experience any time I have come into the dealership.
Ken Smith
Apr 10, 2022
5
Our A/C system has failed on 4 occasions (twice when we lived near Portland, and twice since we moved to the Seattle area). In each case, the freon in the system leaked out slowly over time. MB of Wilsonville had a difficult time locating a leak, and ended up replacing a valve twice. MB of Bellevue also had difficulty locating the leak, and replaced a valve in the A/C system last July with the goal of preventing further leaking. However, the leak re-occurred and the system failed once again in March. Most recently, MB of Bellevue replaced the evaporator, and hopefully that action will now resolve the problem. At all times, MB of Bellevue was committed to identifying the problem and getting it fixed, which hopefully has now been done. Wayne Thiessen, our service advisor, is exemplary. Wayne stays right on top of our problem and makes every effort to resolve it as quickly and efficiently as possible. He communicates with us well, and demonstrates real concern for our situation. We greatly appreciate his assistance and attention to detail. MB of Bellevue provided us with a Mercedes loaner car for the 2 week period that our vehicle was being evaluated and repaired, which was very helpful. There is only so much a dealer can do to resolve a problem that most likely traces back to a lack of quality oversight during the initial assembly of the vehicle by the manufacturer, and MB of Bellevue has to date done everything that it could to assist us with the repair work. If this problem recurs for a 5th time, then a different approach will be needed, but for the time being we are hoping that the A/C defect has been found and repaired.
Carl S.
Apr 9, 2022
5
Chris Santiago did a great job of communicating with me during my recent service.
Ron Hopper
Apr 8, 2022
5
My service advisor Sarah did a outstanding job of taking care of my 2015 E350. She kept in touch with me to make sure I given progress reports of the process. I highly recommend her.
Dale Naeseth
Apr 8, 2022
5
I still have a issue about the first gas that they filled out into my car the .The car engine has some vibration and rips at low RPM.they must filled out the premium gas octane at least 92.this car has a twin turbo and the knock sensor doesn?t perform well with the low octane gas.
Pedra Porrouzian
Apr 6, 2022
4
Pleasant, easy purchase. No hassling. Very professional.
Dana Tonkin
Apr 6, 2022
5
Very good for after service issues . The service department leader and reps are on top of issues.
T. Yockey
Apr 5, 2022
5
Thomas (or Tomas) was a great, personable, and very helpful sales person, the entire team was quick and accommodating in helping me buy a used car off of the lot. Would highly recommend working with them!
Devon Chapman
Apr 3, 2022
5
Appreciate the attention to details. Very clean and orderly, coffee water and snacks, charging station, a live view of the service area, updates. Also appreciate the informed service reps who know your account and can answer questions.
Douglas Gray
Apr 3, 2022
5
I had a wonderful experience buying my new GLC 300 from David Romanyuk! He was knowledgable, courteous, attentive and his follow through was exceptional. The purchase process was smooth and seemless. I would highly recommend him for your next Mercedes purchase!
Mary Knudsen
Apr 2, 2022
5
Recently purchased a new Mercedes at MB of Bellevue. These guys are A1, the best in the business. It has been such a pleasant experience from the beginning. We were fortunate to work with salesman Thomas Mioc. He was friendly, easy going, and knowledgeable. When we had a small issue Thomas connected us with the right people and they handled it quickly and professionally. Highly recommend these guys.
Jeremy Franklin
Mar 29, 2022
5
Service team provided me fast and great service. I appreciate them.
Nam Kim
Mar 29, 2022
5
James was great to deal with is extremely helpful finding what you may want. Very straight forward process
Cole Clark
Mar 26, 2022
5
Nice car
Joanna Su
Mar 25, 2022
1
Dropped off car for brake maintenance. When the car was returned to me there were a couple car scratches on the right side of the car, a dent to the car, and on the back bumper there was scratch marks too, like someone rear ended it. Horrible service. Shout out to Nick for helping us getting the scratch buffed out and the dent taken care of. The star is for him. We were not charged for the scratches and the dent made to our car. Never coming back for car services.
Npauj Lee
Mar 24, 2022
5
Wayne helped me and he was great. I asked him a few questions and he knew all of the answers.
Dayana Hernandez
Mar 20, 2022
5
Overall my salesman Jacob Baker & Jeff Lewis were great. Transparent pricing, open communication. Really had a seamless purchase with these guys. I would suggest anyone looking for a car to ASK for these two, you wont be disappointed
CJ
Mar 19, 2022
5
The sales associate Phat Was very polite kept me informed made the buying process seamless! I would do it all over again!
Dustin M
Mar 17, 2022
4
It was a good experience overall, Nick was super helpful. Wish the process was shorter.
WO Redmond
Mar 17, 2022
5
The battery died (or nearly so) on my AMG. Bellevue MB is my closest source of service?only 175 miles away, but after a quick call they managed to get me in the next day. This doesn?t happen where I live, everything seems to take weeks. So after getting up early and checking the pass report I carefully drove my way over the mountains with no stops (car required a jump to restart) to Bellevue. Work was done very quickly, and I was back on the road. I?m a happy camper.
J, Anderson
Mar 16, 2022
5
I bought one car at Mercedes Benz Bellevue, and I am regularly servicing that one car and another car I bought at another dealer at MB Bellevue. I've been very happy with both buying experience and their service department.
Arif Sukoco
Mar 16, 2022
5
I recommend working with Nick! Nick was accountable, worked with us step by step, and went above and beyond for us. If it weren’t for Nick we would not have bought anything here. Thank you Nick!!!!!!!!!
Ejal Lina
Mar 15, 2022
1
Autonation has ruined this dealership, use to bring a lot of business here back when it was good before autonation made everything about money with zero care in customer satisfaction. The sales managers do not even have the power to negotiate its all locked prices from corporate. And don't even get me started on service, you can spend thousands of dollars and still be charged a petty fee for being slightly off on gas in the loaner.
Caro
Mar 14, 2022
4
Good facility abd decent cstomer service. Was promised a loaner and hence scheduled it on a weekday. The service rep was rude when asked about the loaner. Proabably one individual.
Himathebiker
Mar 13, 2022
5
I am very much appreciate Mr.Haru Tarjoto's service during the purchasing new GLE.
Gerald Lin
Mar 13, 2022
1
I have bought my Mercedes from this dealership 4 months ago still no plates. Everyday new excuse.
kamaljit sandhu
Mar 7, 2022
5
Superior customer service! I took my car in for servicing for an airbag recall, was greeted by an intake concierge, assigned a case manager (shout out to Mathew Morgan) who arranged and paid for a Lyft ride home for me. Then when a part took longer to arrive than expected, Mercedes delivered a nearly new Mercedes loaner car to my driveway for my immediate and unrestricted use. When my own vehicle was completed, Mercedes’ then delivered it to me, freshly vacuumed and washed and collected the loaner with ZERO expense to me. The entire team was professional and responsive, with excellent communication skills. I’m very grateful and highly recommend MercedesBenz of Bellevue.
Kate Birdie Taylor
Mar 7, 2022
5
Nice price and nice used car. The sellsperson is very nice to me.
Sieun Oh
Mar 7, 2022
5
Great experience for us. The salesperson provided all information we asked for in straightforward way. No pressure to make a purchase, no weird negotiation tactics like going to negotiate with sales manager, no weird complicated offers, etc. At the end we still had to chose the extended warranty and service plan options, which is always a hassle.
Chris K.
Mar 7, 2022
5
The agent and financial specialist were very professional caring and helpful.
Woeway Mulbah
Mar 5, 2022
5
Absolutely love Mercedes of Bellevue. Great services and customer support. Always easy to get my car serviced.
Amanda Aguiar
Mar 5, 2022
1
What can I say! Pathetic experience in terms of booking an appointment for service and getting call back even after scheduling several call backs with automated system. Promised to pick up my vehicle but on the day of pick up, nobody shows up. Upon checking I am being told that I was to drop it off! Blatantly denying what was commited which is unfortunate to experience with a brand like Mercedes! Got assurance to recieve call back from service manager but with no surqrise, no one contacted! Unhappy & disappointed!
krishna rana
Mar 3, 2022
1
Terrible service at a Mercedes-Benz of Bellevue Mercedes-Benz in Bellevue. Complete turbo and injector failure related to restricted airflow from poor maintenance (engine air filter). Extremely disappointed in the customer service relative to the high premiums (3-4x elsewhere) we pay for service. The service director claimed that an low air flow was unrelated to stress on a turbo, from general engine wear, claimed no fault, and said that the new shop was "unethical". Very poor customer service given we've been loyal customers to AutoNation (Mercedes and Audi) and Mercedes dealerships for years.
Joel Chambers
Mar 3, 2022
1
Sold a vehicle out from underneath after I had it reserved and was trying to complete the transaction. Very unprofessional and frustrating. Would not work with again.
Colin Henderson
Feb 28, 2022
5
Nelson was very friendly and welcoming.
Elnura Tashbekova
Feb 25, 2022
5
John Dean was awesome and walked me through the entire buying process. From my GLB being built in Mexico, to it being shipped all the way to the dealership. Definitely recommend Mercedes-Benz if Bellevue!
Will
Feb 25, 2022
5
Last Saturday I had my car maintenance at Bellevue! It is such a great experience! I intended just replace engine oil and filter and windchill wiper blade (since seldom drive last year) and the technicians did far more beyond expectation. They checked all important parts like tires, breaks, battery, etc. They also hired Lyft for transportation. And last but not least, my car got washed.
MichaelSun
Feb 23, 2022
5
Thank you Mercedes-Benz of Bellevue Insurance claim 20k New tires! = 4k Wait time = 6 weeks Got your baby back in one piece = Priceless Only the Best or Nothing
Thai Wisdom Paul
Feb 22, 2022
5
Since getting my 2021 AMG 63s I had gone back a couple of times to get help with my car. Their service people made sure I was taken care of and that we were in and out with haste. The recent winter storm left us with a Horrible accident and left us stranded without a car for a week on the Bothell Highland but Mercedes-Bens of Bellevue helped got my car towed to their dealership the next possible day after the snow. They also drop off my Loaner for me at my business. Lorenzo and their Service team go above and beyond to help with everything to make my life easier. I'm so glad I switch over from BMW. They don't even compare on the same level which is why I will Highly recommend Mercedez- Benz of Bellevue to anyone who wants exceptional quality and services. I never really know why Mercedes Benz is so expensive but after driving one, you'll know that you get what you pay for which is the Best. Thank you Lorenzo, Justin, and Jenny
Thai Wisdom
Feb 22, 2022
5
Courteous staff. Flexible and helpful Good communication and delivered service as promised.
Jeremy Griffin
Feb 22, 2022
1
My husband and I were taken aback by the service we received from both the sales people (Rylee and Catherine) and manager of used cars (Tay). We walked in there after making an appointment to see a used car they had. We were dropped off because we had every intention of buying this truck. When we walked into the establishment no one said hello or asked how they could assist us. I am disabled and only had my cane, no one asked us to sit and wait. We got plenty of looks but no help. I had to ask for help at least four times before we waited twenty minutes for our salesperson. When he finally showed up, he took one look at my husband and I and pawned us off on another salesperson. She didn’t speak to us on our test drive and didn’t even tell us about the truck. We found out later that the rear defroster wasn’t even attached because they just didn’t care. The truck was $20,000 below market price to basically offload it. I am not complaining whatsoever but it didn’t make up for how we were treated. We told her that we would take the truck and she asked us how we would be paying. I told her we were paying in cash and then asked what form of payment. We told her personal check and she walked away. She came back with an application and told us that they needed us to complete our names and addresses. When my husband started completing the paperwork she asked him not to forget out social security numbers. I asked why that was necessary because we were paying in cash. She told us it was because of fraudulent activity they had been having. My husband and I didn’t see the issue until she took the paperwork and returned shortly there after. She told us that their check machine “was down” and asked if we could go to the bank and get a cashiers check. My husband told her the banks were already closed and I asked if we could pay with a debit card. The salesperson told us their were limits on transaction amounts so my husband decided to call our bank. After getting the transaction ok’d with our financial institution we were able to finalize the purchase. When we finished signing that was when my husband noticed that they had run our credit. They baited us, profiled us and made us feel inferior. They decided that because we didn’t have “perfect” credit they wouldn’t accept a personal check. That’s fine but they never gave us the option. They decided to humiliate us and not make us feel worthy. COVID has been hard on everyone but why would we go in there to buy without the money? The debit card when through, there was no need for all of the deception. We could have just gotten approval for the debit transaction upfront. We didn’t want to finance, we just wanted to buy a car. I can’t believe that this dealership can hold such a high standard if you don’t look like who they want to sale to. A black disabled woman and a scruffy truck driver, human, hardworking Americans. All money does not spend the same. Despicable.
Cathy Anderson
Feb 18, 2022
1
My husband and I were taken aback by the service we received from both the sales people (Rylee and Catherine) and manager of used cars (Tay). We walked in there after making an appointment to see a used car they had. We were dropped off because we had every intention of buying this truck. When we walked into the establishment no one said hello or asked how they could assist us. I am disabled and only had my cane, no one asked us to sit and wait. We got plenty of looks but no help. I had to ask for help at least four times before we waited twenty minutes for our salesperson. When he finally showed up, he took one look at my husband and I and pawned us off on another salesperson. She didn’t speak to us on our test drive and didn’t even tell us about the truck. We found out later that the rear defroster wasn’t even attached because they just didn’t care. The truck was $20,000 below market price to basically offload it. I am not complaining whatsoever but it didn’t make up for how we were treated. We told her that we would take the truck and she asked us how we would be paying. I told her we were paying in cash and then asked what form of payment. We told her personal check and she walked away. She came back with an application and told us that they needed us to complete our names and addresses. When my husband started completing the paperwork she asked him not to forget out social security numbers. I asked why that was necessary because we were paying in cash. She told us it was because of fraudulent activity they had been having. My husband and I didn’t see the issue until she took the paperwork and returned shortly there after. She told us that their check machine “was down” and asked if we could go to the bank and get a cashiers check. My husband told her the banks were already closed and I asked if we could pay with a debit card. The salesperson told us their were limits on transaction amounts so my husband decided to call our bank. After getting the transaction ok’d with our financial institution we were able to finalize the purchase. When we finished signing that was when my husband noticed that they had run our credit. They baited us, profiled us and made us feel inferior. They decided that because we didn’t have “perfect” credit they wouldn’t accept a personal check. That’s fine but they never gave us the option. They decided to humiliate us and not make us feel worthy. COVID has been hard on everyone but why would we go in there to buy without the money? The debit card when through, there was no need for all of the deception. We could have just gotten approval for the debit transaction upfront. We didn’t want to finance, we just wanted to buy a car. I can’t believe that this dealership can hold such a high standard if you don’t look like who they want to sale to. A black disabled woman and a scruffy truck driver, human, hardworking Americans. All money does not spend the same. Despicable.
Burbon022
Feb 18, 2022
5
I brought my car in for service and to see why the check engine light was on. Jessica was my service advisor and she was amazing - great communication and my car was in and out of the shop way quicker than I’d expected.
Bradley Lakson
Feb 17, 2022
5
From the sales staff to finance to service, this dealership made buying my second Mercedes a dream. I am thankful for all the time saved, the wonderful feeling of being respected and cared for as a valued client! Thank you to Tin Vo who wazs a true professional and to the staff at Mercedes of Bellvue.
Alina Weber
Feb 17, 2022
4
Quick and reliable service. I just requesterd for an appointment service oil and filter change for my VCP purchase when i bought the car from their affiliated dealer from AutoNation Honda of Renton. ( used 2015 Mercedes Benz c300 ). But what they did is awesome, they conducted an addtional no charge Multi-point inspection with my car.
Perfecto Lim
Feb 15, 2022
5
I brought my car in a little later in the morning than typical. This really helped as there wasn't a line for check-in. I dropped the car off at 10:00 AM and received a text around 3:30 that is was ready. So, I was able to pick it up before the afternoon rush as well. Being late for drop off and early for pickup really saved a lot of time. This was just for a normal 70k mile service, but everything appears to be done properly. There were a few other minor things found which were also addressed at this time. The car still runs great as always.
Mike Foley
Feb 11, 2022
1
Was there today to buy a new s class! Stand there for 30min no sales coming!I just go to Seattle!Never come back to BellevueMB!
Leo Zhao
Feb 8, 2022
5
I worked with Jacob Baker & the manager on duty was Jeff Lewis. As a caveat this has NEVER been my preferred dealership in the seattle area & I would routinely go to their competitor for all of my sales needs & repairs. That being said- Jacob & Jeff were fantastic! Consummate professionals- exceptionally polite, articulate, transparent & kept their word on all things we discussed. The entire transaction was seamless & got my car delivered on-time and couldn't be more satisfied. These two were great, they definitely earned & will retain my business for the foreseeable future. Definitely would recommend these two for anyone looking for a car in this market.
conrad jablonski
Feb 6, 2022
5
Obnoxious music playing in showroom made waiting for service to be completed unpleasant
James Johnston
Feb 5, 2022
5
I recommend this place. Good service!
Jun Chen
Feb 3, 2022
5
The 5- year service was quick and efficient. I got a text when they started the work and a text when it was finished.
Brian Scott
Feb 3, 2022
5
Great service from MB of Bellevue. This is my 3rd MB vehicle i've taken to Bellevue for service over the years. COVID and procuring the right parts really complicated the process - requiring multiple visits and long wait times for parts from Germany. But Service Advisors Wayne T and Justin P did a great job. Thanks !
Ajay C
Jan 31, 2022
5
I have a habit of buying cars. AutoNation has always been my favorite to deal with regardless of brand. This being my first new Mercedes experience - very relaxed sales and F&I process - no pressure. Post sales there were some issues , however, what a responsive and empathetic dealership. Be human - realize nothing in life is perfect - be kind under all circumstances. At the end of the day this dealership from sales to service to managers to finance are accommodating and fair. Buying a vehicle does not need to be a negative experience regardless of circumstances.
A. J.
Jan 29, 2022
5
I recommend this place. They're all very kind. Catherine Yuran Chang who was in charge of me in particular, was so kind and nice to me and the service was so good. Thanks a lot.
Euna Lee
Jan 28, 2022
5
Best place for used and new cars
Malik Hassan
Jan 21, 2022
2
Before COVID: Awesome dealer, very professional and friendly staff, good price Year of 2022: nah. I'll drive extra 1h to Lynwood instead.
Atlas
Jan 18, 2022
5
Staff is friendly and helpful as a car hauler I deliver there every week by far my favorite dealership to deliver to
John Baker
Jan 12, 2022
1
We leased our car from Mercedes 3 years ago and their support was way better then. This time when we walked in, we were ignored by more than 5 people sitting idly behind the main counter (some were just playing with their mobile phones). They did not even bother to ask if we had questions or needed help, until we walked up to them asking to speak with someone (that was after sitting around for 15 mins). Mercedes, please pull up your socks or hire more customer service-oriented people.
Cheryl Toh
Jan 9, 2022
1
Extremely horrible costumer service and bad attitudes of 3 people including Service Advisor (Givanni Signorino) Service Supervisor (Eric Gordon ) General Manager (Eric Lackshin) I brought my G550 to the Mercedes’ of Bellevue to find what’s going on with my car because it has a issue when I am driving it has a vibration on the body. I explain all that to advisor Givanni Signorino and he told me it will cost $6700 to fix the problem. I asked him what was the problem he brought his technician Andrew the Forman of the Mercedes’ of Bellevue and he told me that I have to change a lot of parts on the suspension including my tires transmission mount engine mounts and shocks and tie road assembly with shock observer which he said there are also bad and that’s what causing the problem. So I took the car to my mechanic I bought the original parts and changed everything they told me. Nothing changed on the vibration so I came back and told adviser Givanni that can you guys find the problem because all those parts that I’ve replaced didn’t need it to be replaced because of the vibration. They took the car to their service and this is another one they gave me a loaner car Toyota Corolla when i had a appointment and I should be getting a full size SUV instead. They called me back after 4 day and said it’s no $11,456 to fix the problem. I came there talk with advisor Givanni and he pretty much telling to not talk to him because I am not understanding which is totally unprofessional. Further I went and got the Service superviser Eric Gordon he told me the same thing that this is what it cost and I asked him what’s the problem of the vibration since the technician are experienced and working for 10 years like he told me but they could not find the problem. So pretty much it easy for them to change all the parts on the suspension to get rid of the vibration problem. I called General Manager Eric Lackshin and he told me that bring the car back and we will take care of the problem. I did bring the car back and same thing they’re playing the numbers around instead of finding a one problem that causing the vibration. All of those 3 employees provide me a horrible costumer service and they told me to take the car and walk away with it because they were done spending time to find the problem on my car. I was really stress out all of these days that they were calling me and telling me all this high numbers so they can make money on me. I call this a dirty business and these employees are not deserve to work for this company period. They didn’t even apologize or gave me a discount because of their fault of not finding the issue I never see a costumer service like they provide at any Bellevue business. People please next time you go there make sure they are not taking the money from your pocket for no reason. I will take further action on complaint to the corporates until they fix the problem on their cost. Because I spent already $3000 for nothing because their technicians can’t find the problem. Please do not take your cars to the Mercedes’ Service they will take all your money. All of their loaner employees that give out the car to drive supposed to introduce you to the car so you know how to drive it. That was also not presented by giving me a key to a hand.
Albertik Po France
Dec 27, 2021
1
Google need to separate Sales vs Service reviews. Two times I called MB of Bellevue to get me an estimate for services and schedule the appointment. They promised to call be back with estimates. Three weeks later, still waiting (not really) going to another dealer.
B. D.
Dec 15, 2021
5
Much better service than the Seattle branch who doesn't return calls.
Christopher Kauffman
Nov 24, 2021
5
Phenomenal service from Johnny Xu and Josh (service manager). Brought in my vehicle for a service light check. Found out there were rodent damage to my wires :( Johnny was able to help me get in quickly and Josh provided me updates frequently during the process of getting it fixed. Overall satisfied with the smooth and quick service, glad to have received their help.
henry situ
Nov 23, 2021
2
I've been to several different dealerships in the Bellevue area, and Mercedes-Benz of Bellevue is by far the most unfriendly. In contrast to Lexus of Bellevue where the staff are outgoing, warm, and make you feel like they care, the Mercedes-Benz of Bellevue staff are unenthusiastic and cold in demeanor and conversation. I've interacted with the sales, service, and front desk staff and all give the impression that they either don't care about their job or aren't excited to engage with customers. My service department experience in particular was unbelievably bad. Not only did they have no idea about my service appointment (which was confirmed and I had an email record of), but it felt as though they didn't think I should be there after asking me for my name three times and making phone calls. Additionally, during negotiation for trading in a used car several dirty tactics were used. For example, I was offered an atrociously low amount of money for my 4 series on trade-in, and they said it's non-negotiable. I walked away, and the next morning I got an email saying that they received an offer for the vehicle from BMW of Bellevue for $1,500 more than what Mercedes-Benz of Bellevue offered. I ended up taking the deal because I just wanted to finish the deal without all the nonsense and drive the AMG. Fast forward two weeks and the vehicle I traded in was on Mercedes-Benz of Bellevue's lot for sale at $10,000 more than I traded it in for; the BMW of Bellevue offer was a lie. It's unfortunate because I thoroughly appreciate the Mercedes brand and its vehicles. Also, this location is beautiful with state of the art design, a great waiting area, and is kept clean and presentable. I'm considering having my car serviced at Mercedes-Benz of Seattle instead, even though it'd be an extra 20 minute drive. I also can't wait to trade in my AMG for a Porsche, because there's no way in the world that Porsche of Bellevue is this bad at treating customers.
JonnyBeoulve
Nov 18, 2021
5
This dealership went above & beyond for me & I cannot thank them enough for their kindness. Every single person treated me like I was apart of their Mercedes of Bellevue family. I have never been treated as good as I was from any other dealership. I appreciate you all. Especially Tudy & Riley. I definitely recommend this absolutely amazing dealership & I will be back for another purchase.
Deborah Mendoza
Nov 15, 2021
5
Great customer service. I worked with David and I highly recommend both David and this dealership!
Saptarshi Bhattacharya
Nov 11, 2021
5
Both of their sales and service representatives are extremely polite and professional. All the staff members are very kind. I also highly recommend their service department as well. They don't charge you arm and length. They always give you the best advice and like to help you as much as they can.
Abdul Hafeez
Nov 8, 2021
1
After texting back and forth with sales we made an appointment to see a new GLS 450. We drove down from Bellingham to the dealership. Upon our arrival we were told by the salesperson that the car was pre sold and not available. After I showed the salesperson the messages that we received saying the car was available he went back to check and told us that the car was just sold and was going through financing. What a total waste of our time. At least they could have contact us.
Joe Jacobson
Nov 6, 2021
5
We had a marvelous experience with James Lee and the Bellevue Mercedes Benz dealership at large. He was most helpful and kind throughout our shopping and buying experience! We much appreciated the customer service provided to us as well as the follow up post purchase.
Albert Rosellini
Nov 6, 2021
5
Great customer service and sale person Sam . love my car
Lisa Jung
Nov 3, 2021
5
Convenient location and great service.
Vahid Jahed
Oct 25, 2021
1
I was told over the phone that the Service A (an oil change) would be $300 and Service B $800. When I got there, Jessica presented me with a bill for 600 for A and 2000 for B. She had included wiper replacement per my request and I asked how much. She said 250 for blades and that she had included some incidentals. I said why so much? She went back to her computer and came back and said the wipers were really only 100 as they install them free. talk about bait and switch for this entire experience. Having a non itemized estimate is quite deceptive as well. Commission based service is a real kick in the teeth for an unknowing customer. Total waste of time I wouldn't have wasted if I had gotten the "real price" over the phone prior. This experience really left a sickening impression and immediately spoke with my friend who was taking her vehicle in this week. She is no longer doing so. I wouldn't recommend Jessica or Mercedes to anyone after this experience.
Ashley Thompson
Oct 25, 2021
5
First time purchasing at Mercedes-Benz - Bellevue dealership and our sales rep, Lorenzo Johnson, was absolutely amazing! He took care of us from start to finish and had us in and out in record time, as my hubby and I had a shortened timeline for the day. Lorenzo made sure that all of our questions were answered and got us a great deal with the SUV that we wanted. Thank you, MBB for a great experience and, Lorenzo, you totally rock!!!
Quiana Childress
Oct 16, 2021
5
Lorenzo Johnson did the Impossible, he fit Us in in between two other clients who had scheduled appointments and was able to wrap the whole thing up before lunch. The finance manager glowed about him oh, and it was all well deserved. Excellent experience overall. We bought our last vehicle which was a more expensive Ram 1500 limited, from Renton Chrysler Jeep Dodge, and despite my dad working there; the experience couldn't have been more night"mare" and day😉
Michael Daniels II
Oct 16, 2021
5
Great service, nice waiting area on second floor
Nikolay Muravlyannikov
Oct 15, 2021
5
My vehicle was ready on time. The service received by Mss. Cortney was excellent. She was able to answer all my questions as this was the first service for my vehicle and the first time me using the shop. Thank you for the service that I received. Moreover, your facility was clean and with plenty of coffee in the waiting area.
Ramon Valdes
Oct 14, 2021
5
They did a great job on my car and customer service is very efficient!
Lew Estabrook
Oct 8, 2021
5
This was my 13th Mercedes-Benz vehicle but the first time at MB Bellevue. It was a great experience. From my sales associates, Riley You to the sales manager to the finance manager, everyone did an excellent job. Well done!
John P
Oct 8, 2021
1
Don’t waste your time!
Quan Yuan
Oct 7, 2021
5
This was my 13th Mercedes-Benz vehicle but the first time at MB Bellevue. It was a great experience. From my sales associates, Riley You to the sales manager to the finance manager, everyone made me feel special. Great experience.
John Parsaie
Oct 7, 2021
5
First and foremost I would like to commend David Romanyuk for his sincerity, professionalism and care for our business. He differentiated himself and your organization from your competing brands, which played a huge factor in our decision to lease a Mercedes Benz. From start to finish our experience at the dealership was simply fantastic and unparalleled. David Nguyen was also very professional and courteous which made the finance process very easy to navigate. Thank you all for an overall stellar experience!
MNL Vishwanathan
Sep 28, 2021
1
Horrible dealer ...just wasted my time when I went there to sell car. I think Auto Nation in general is horrible. I had gone to Audi Auto Nation too and similar experience.
Saurabh Mishra
Sep 24, 2021
5
Overall Great Service, Service Advisor - Chris Santiago always provides excellent customer service and is very knowledgeable of the services needed. Also, Jerome Brown at the car service counter provides above and beyond service, it's always a pleasure to see him.
Jim Ning
Sep 21, 2021
5
I really like the people and service here. Hands down, simply the best.
Brian St.Pierre
Sep 21, 2021
5
Thanks to Jacob Lawler in service department for an outstanding experience! He is one of the most caring, committed and thoughtful advisors I have worked with over the years. Please celebrate his awesomeness with all! Cheers! Deb C.
Deb Canales
Sep 19, 2021
5
Do ask for Preston Green if you are looking to pick up a Merc at this showroom. I was put in touch with Preston the first time I visited the showroom 2 weeks ago. He is extremely professional, but friendly and not at all pushy. I live in Seattle and was around the area and was pretty certain that a test drive in 30mins is not at all possible, but Preston made it happen and made it look so easy! He was kind enough to let me freely test drive a C43AMG on both city roads and the freeway for as long as I wanted to, not something all dealerships let you. All in all, really appreciate the white glove yet friendly treatment Preston has provided all this while, and I definitely recommend him as the go to sales rep you should get in touch with if you are looking to pick a car from this dealership.
shivang g
Sep 18, 2021
5
Great customer service. Friendly and helpful staff. Made my service visit a breeze.
Sur Keath Moon (skmoon)
Sep 18, 2021
5
Jacob was SUPER profesional! He really cared about my car and made sure the dealership fixed any issue to my satisfaction. Really good experience.
Carolina Valdez Ambia
Sep 18, 2021
5
Purchased my Mercedes here as they were so much easier to deal with. Have returned for routine service, which they made easy and will continue future service with trips from Spokane.
Kimberly Lucassen Haney
Sep 18, 2021
5
Extremely friendly staff, Very professional. Rylie made sure everything was squared away prior to my arrival, making the entire purchasing process easy and stress free.
Alex Gil
Sep 16, 2021
5
EXTRAORDINARY service and experience, sums up my recent visit to Mercedes-Benz, in Bellevue Washington! Since I was 10 years old, I've always admired the body style and design of a Mercedes, and said that one day I would own one. Well, now at 35 years old, that dream came true! I'm officially the owner of a 2018 CLA 250!!!!:-)-:-):-) Special thank you and recognition, goes out to Mercedes Benz Sales Associate, Preston Green!!! Preston was, the first person I spoke to on the phone, and the final person to officially hand over my keys to my dream car. Thank you Preston, for your phenomenal professionalism, customer service and industry knowledge!!! For anyone who is thinking about the idea of getting a Mercedes and on the fence, do it, but do your research first!! I HIGHLY recommend Mercedes Benz in Bellevue Washington, if you are in the surrounding area!!!!!! Will
William Knowles
Sep 14, 2021
5
We had a great experience buying from here! Very professional and easy to deal with. Just what you would expect. Top notch.
Todd Tucker
Sep 14, 2021
5
My recent experience of purchasing a Mercedes-Benz GLC 300 from Mercedes Benz of Bellevue was exceptional, due to the service and care provided by Heru Tarjoto. Heru made the whole process of purchasing a car smooth and seamless. He truly cares about the customer’s needs and made sure that I was happy with my purchase. He was very professional, positive, patient and very helpful. He went above and beyond to make sure that I had all of the information that I needed to make my purchase decision. He was very responsive to my questions, texts and phone calls. In addition, I appreciated his taking the time after the purchase to set up an appointment to go through the operation of the car and all of its details. I have purchased many vehicles in the past from other dealerships, and this was the best car buying experience that I have had. I highly recommend Heru Tarjoto and Mercedes Benz of Bellevue !
J Wo
Sep 14, 2021
5
Fastest and easiest car buying experience I have ever had. There were no let me check with my manager games at all. Everyone there was professional and easy to deal with.
Charlie Lerman
Sep 13, 2021
5
My experience at MB Bellevue has been nothing but excellent. I have bought a couple of cars from them, and I will do it again. The staff is very pleasant, no-pressure-sales. They will put you in the vehicle you want instead of making a vehicle yours! A big difference. If they dont have one in stock, they will even find it for you. The ambience is that of openness, welcoming and friendly. Bright, well-lit show rooms, refreshments, and of course their staff. Their service team is also one of the best. They take care of you, whether to drop you off or depending on the service you need, get you a loaner vehicle. They understand that you are a proud owner of a great vehicle and treat you as royalty. Next time you want to buy or even check out a vehicle, you should give them a try definitely. I know I would :)
Krish MD
Sep 12, 2021
5
Great service. Thank you. Service advisor: Courtney Quinn.
Bradley McGee
Sep 11, 2021
5
Chris Santiago is amazing. On time and excellent service!!! Best service advisor in the store. Recommend!
Jamesktlee
Sep 10, 2021
1
feel helplessness in the service.
Dolly Huang
Sep 10, 2021
5
My service provider, Sarah Q., was fantastic. I recently brought my GLC into the dealership for clear plate protection. She was very thorough and aswered my questions like a pro. Thank you for the great service. :D
K Chun
Sep 8, 2021
5
Givanni helped get my battery change but also gave me great advice on how to take better care of my benz so that I won’t have issues in the long run
deondre
Sep 8, 2021
1
Poor and rude service.
Dolly huang
Sep 5, 2021
5
Great experience at this dealership! Richard our salesman was fantastic and when we had a small issue with our vehicle Tae the pre-owned sales manager was very accommodating and fixed the issue promptly. I would recommend this dealership to anyone looking to buy a car. My only recommendation for the dealership is there should be a greeter welcoming in customers as they arrive.
Rochelle Otis
Sep 4, 2021
5
Fantastic service! The entire staff was very accommodating, the process from test drive to purchase was quick and easy.
Mauricio Hacker
Sep 2, 2021
1
Had the worst experience talking to a worst sales person. Was enquiring about c class asked him about the difference between variants he was like they all are different check in website talking with arrogance. He was rude and not answering properly to our questions looks like he didn’t wanted to make a sale may be they have enough customers. I was interested in c class but because of their horrible service I decided not to go ahead with it. The sales person of companies bigger than Mercedes are so nice and patient but not sure what makes these guys so arrogant.
Ashwin Kolurmath
Sep 2, 2021
5
I was fortunate enough to have Matthew Morgan as my service advisor. He was thorough, polite, professional and delivered on all of his promises. Very happy to have met him. Will contact him directly from now on whenever I need service for my GLS
Fred Huang
Sep 1, 2021
3
Overpriced Service. Had my car towed to the nearest dealership which was Mercedes of Bellevue due to an ignition issue. They quoted steering lock control module cost of $2,334.31. The price was a bit of a sticker shock so I called another local dealership with different ownership, Mercedes Benz of Lynnwood. They quoted the same repair at $1,436.85, I could not believe that Mercedes of Bellevue was charging 62% higher than another local dealer. To Mercedes Benz of Bellevue's credit, they matched Mercedes of Lynnwood's price, but only after I provided the quote as proof. If I could have started the car, I would have just taken it to Lynnwood. At the end of the day, their service prices are too high based on my experience.
Ken Case Jr
Aug 31, 2021
5
Dave was excellent in his help throughout the whole process of buying our cars. I have purchased many cars from your dealership but he has been the best to deal with.
garry griggs
Aug 30, 2021
5
I recently purchased a 2018 X1 from MB of Bellevue. The sales agent I spoke with was John Dean. John was helpful and responsive throughout the purchase process.The vehicle was exactly as described except for missing rear headrests. John was able to locate them and was patient with all of my questions. I would recommend him for any car purchase you are considering. The MB management was easy to deal with and seemed interested in making sure I was happy with the vehicle even though a was a used purchase of an alternate brand. I would buy from them again in the future.
Greg D
Aug 28, 2021
5
As always, Wayne Thiessen was exceptional in every way in taking care of my urgent need. My advice > Keep Wayne happy. Chuck Armstrong
Charles Armstrong
Aug 28, 2021
5
Super friendly and helpful sales and finance team , they were patient with our financial situation and made us feel welcome. It took two visits and one long evening but we were able to secure our vehicle and the communication throughout the process was on point. Thanks to Riley for making sure we were taken care of and putting in extra work to give us a great vehicle. You won’t be disappointed doing business with this team. 10/10!
Jacob Rosenberger
Aug 26, 2021
5
I was apprehensive about buying a Mercedes because I have really only owned Lexus. I arrived at the dealership and it was very busy! I asked if a salesman could help, and here came Neil M. He is so sweet, funny, patient and caring. Once I drove the car, I had to have the car! What an unreal driving experience!! Neil chatted with us while all the financing (boring) stuff was happening and saw me through to the end! He even ensured I was buckled and safe to drive my new baby home!! I just have to say, he made my decision, experience and love of Mercedes bloom! THANKS NEIL and all at Mercedes of Bellevue!!! ❤️❤️❤️
Destry Darrow
Aug 25, 2021
5
The customer service representative that assisted me was Courtney Quinn, this young lady did an outstanding job !!!. via phone calls Courtney, kept me in the loop on the status of my Mercedes throughout the process. When I came to pick-up my Mercedes Courtney greeted me with a warm smile and hello. She explained the invoice to me and ask if I had any questions regarding the work that was done on my Mercedes Benz. Now that's going above and beyond customer service. Courtney, is an asset to Mercedes Benz of Bellevue, David Martin,
David Martin
Aug 25, 2021
5
Amazing service.
Michael Macnab
Aug 24, 2021
5
Thank you for Great Customer Service, Thank you
Willie Lucas Jr
Aug 23, 2021
5
I inquired about a CLA 45 AMG and when I arrived, I was greeted and told that the car would be ready in a few minutes. I test drove the vehicle and I instantly fell in love with it. Riley, my sales rep, let me know the next steps and I decided to move on with the process. Riley made sure my stay was comfortable by offering me water and a place to sit in the showroom. Unfortunately, my current car situation is a total mess and will take too long to explain. It has been quite a few months dealing with that dealer. This Mercedes Benz location went above and beyond at satisfying me and trying their hardest to get me in this car. Delila, one of the financial reps, called me later on in the day, and wanted to express her appreciation for me taking the time to come in. Just the brief hour I spent here, was overall the BEST experience I’ve had at a dealership. Everyone is super friendly and goes above and beyond at their work. Riley and Delila, you guys are awesome.
Steven Lynch
Aug 22, 2021
3
I am giving this dealership a 3 ONLY due to our salesperson- Johnny. He was professional, kind, considerate and treated us as great. He treated us as if we were buying the most expensive car on the lot. But. That’s where our positive experience stops. We bought a used vehicle and they OFFERED to fix all sorts of things and I made sure it was added to the contract before we purchased. (Also the finance guy was nice) they never contacted us when parts came in; it took several follow up calls and then once the car was in for service to fix issues THEY OFFERED TO FIX-the manager was dismissive and rude and did not fix things listed on contract. We had to get back to work and had already spent too much time on theses issues so here I am. I would LOVE to give a 5 star rating based solely on our salesperson but the rest of the experience was lackluster at best. Thank you Johnny for doing an excellent job.
Katherine Charlton
Aug 22, 2021
1
I was disappointed with the service I got when I took my car for the annual service. First, I was given a Hyundai Rental Car as loaner car. I was expecting to get same as my car or atleast any Mercedes Benz Car. Second, they said they will call me at the end of the day to give me update which they didn’t. Lastly, in the paper works they said they did complimentary car wash and vaccum. Which are not true. My car was covered with Pine Needles when they returned it to me. Obviously they did not wash my car. Hopefully, on my next service they will do better. Since it’s Mercedes Benz, we are expecting the best.
Maricel Pine
Aug 18, 2021
1
I was disappointed with the service I got when I took my car for the annual service. First, I was given a Hyundai Rental Car as loaner car. I was expecting to get same as my car or atleast any Mercedes Benz Car. Second, they said they will call me at the end of the day to give me update which they didn’t. Lastly, in the paper works they said they did complimentary car wash and vaccum. Which are not true. My car was covered with Pine Needles when they returned it to me. Obviously they did not wash my car. Hopefully, on my next service they will do better. Since it’s Mercedes Benz, we are expecting the best.
Maricel Soriano Pine
Aug 18, 2021
5
Excellent service.
Courtney LeMarco
Aug 16, 2021
4
I just hope they can let us choose service prfessional while making reservation.
xu wang
Aug 15, 2021
5
Great Experience purchasing my Mercedes!!! Lorenzo Johnson is a fabulous sales man and Deliliah the manager made my purchase happen. I will definitely shop with them on my next purchase!!!
Wealthbuilder Willett
Aug 15, 2021
1
Worst dealership They were very biased Asked us if we can afford cars
Raashid Mohi
Aug 13, 2021
1
Most biased dealership.
Mustafa Neman
Aug 13, 2021
5
fast and reliable ervice
elbe akman
Aug 12, 2021
3
Very low inventory so the sales person didn't want to be bothered
Sanjiv Diwan
Aug 11, 2021
5
My wife and i had the pleasure of working with Lorenzo Johnson at Mercedes Benz in Bellevue, it's our 3rd purchase from them. He was absolutely fantastic. Lorenzo is patient, honest and was not pushy or rude in anyway. On several occasions he took the time to clearly and honestly answer any questions or concerns I had without any extra pressure. If you want a pressure free experience, with an extremely helpful and knowledgeable representative who won’t make you feel rushed or pressured ask for Lorenzo Johnson at Bellevue Mercedes. An amazing experience, and if all Mercedes employees are like him I will be a life long customer. Thanks Lorenzo!
frank knutsen
Aug 10, 2021
5
Good service. I bought the GLE 53 AMG from here. People are nice to me and give me a good deal. Thanks.
Xin Bai
Aug 10, 2021
5
Fast service, friendly staff -- A good place!
Haijun Li
Aug 10, 2021
1
We've been customers of this dealership for almost 30 years. We took our cars in for servicing and the experience was so poor that we are almost certainly not going back there. Simple example: They wanted to charge over $1000 to replace the battery in one car. The exact same replacement cost less than $500 at the next closest Mercedes dealership. There is no way that proximity can justify a 100% higher cost. In general, since the AutoNation purchase, their prices have gotten higher and their service has gotten worse.
Larry Osterman
Aug 9, 2021
5
We recently purchased a car and had a great experience. Heru was the sales rep, he was so patient and attentive throughout the process. He assisted us and explained the entire dashboard functions to make sure we understand. A very knowledgeable sales like him really made things a lot enjoyable for us. His service continued after the purchase he follow up with us to make sure we are satisfied, this is definitely something we’ve never experienced before with car purchasing! Therefore, I would highly recommend MB Bellevue and excellent sales rep Heru!
Catherine Kuo
Aug 7, 2021
5
Busy place. Fabulous customer service.
MVH
Aug 4, 2021
5
Their service is very attentive to the guests.
Sam Chiou
Aug 4, 2021
1
This dealership is incredibly snobbish and rude. Don’t even begin to understand customer service’s basics. Rude front desk people, rude sales associates. Only saving grace is their service department which handles basic appmts well. 3 years ago I was treated like crap here while looking for a GLS, I bought the car at the Seattle Merc. Thought I give them another try this year, but no. Same bad attitude and rude/obnoxious behavior. Wanted to drive their s-class and was told to agree on a price before they will allow a test drive. The associate shrugged in way that could only be read as f-off. Done forever with their sales department. Don’t need this crap!!!
Rohit Garg
Aug 4, 2021
5
Everyone was efficient and friendly
cjiambalvo
Aug 4, 2021
5
Absolutely great experience at MB of Bellevue. The sales team, management team, and service team are all top notch. I highly recommend MB of Bellevue if you are shopping for a car. The salesman (Preston) that helped me deserves a shout out, as he was patient, knowledgeable and very customer focused- great place.
jim green
Aug 3, 2021
5
Sharing this for Eric (Service Manager) and Courtney (Service Expert) ! Thank you both so much for going above and beyond to solve the issue for us! Our car’s panoramic window exploded and shattered while we were moving to WA. When we came to the store, both Eric and Courtney was able to show their sympathy to us and were extremely patient and helpful to coordinate for us to order new parts. The repairing fee is a lot but after we explained the situation, Eric and Courtney contacted the headquarters for us and were able to cover the fees within warranty! We are super grateful for how they were able to help us. We would not know what to do with such large repairing fees. Thank you both so so much!!!!
Anna Zhang
Aug 3, 2021
3
They had our car for almost two weeks. We were trying to get detailed recommendations about work to be done. They kept giving us vague responses, or assuming we wanted to go cheap, when we wanted to be thorough before deciding. Their Service line was backed up "6th in queue" nearly every time I called, and I usually gave up before finishing the wait. Of the seven times over the past two years I have opted to leave a message for a callback from the Service queue, I got called back three times. When I was able to get to a person, she'd leave a message for my service advisor who only returned that call half the time. Twice I discovered later that the advisor had taken the Friday off when I had been told the car would probably be ready; in that case I expect the advisor to notify me in advance or hand off my case to another advisor. Also, when an advisor is taking a day off, I think his/her voicemail should be checked by another advisor. A committment to better communication design would have removed all of the considerable frustration I have frequently experienced since the downgrade from Barrier to AutoNation.
ShakyKnees
Aug 3, 2021
5
Took my Mercedes c400 to check the engine light. it turns out that it needed a part that was ordered. Replaced the order under warranty. So happy to have the backing of Mercedes Benz of Bellevue to take care of my car.
GreatService
Aug 2, 2021
1
The worst customer experience ever, they literally treat people of color differently. I don’t mind waiting even 1 hour , but the way they assess you as soon as you walk-in gives an unpleasant experience. Having said that, a customer can be getting a C or AMG which can be precious in their own standards. And I don’t think there is an unbiased stand here. Never coming back here even for a service. It’s sad to see great car companies like Merc not paying attention to granular details of what’s happening in their showrooms.
arun singh
Jul 31, 2021
1
Extremely disappointed by the service department. 1. Lack of response when calling - left my car at 7am, was told it would be a quick service only taking a few hours, however no update until 4pm. Called multiple times and was unable to reach service person, has to go thru sales department to reach the right person. Left multiple messages. Finally picked up car at 6pm. 2. Did not fix issues! Paid for the summer road trip, aircon fluid change etc, totaling $800+. Air conditioning still not cold, and the main issue I brought the car in for (engine revving 3-4K while going down small hill) was still not fixed. I was told something along: lots of cars have it and can’t be fixed. Then why did you charge 1hr labor for software update?
David Li
Jul 31, 2021
5
Wayne was very helpful, knowledgeable and friendly. Great experience with Mercedes service after years of going elsewhere.
Heather Sullivan
Jul 30, 2021
2
as much as i hate givin them a low rating, i guess i could say i try to resolve my issue by calling them before giving them a rating. and both times, someone answers they hang up on me. and all i call for is to see if my license plates and the registration are in? my temporary paper registration is expired and now i have a mercedes benz in the garage parked. not being able to drive it because idk whats going on with the license plate?
ricky Rivera
Jul 27, 2021
5
We purchased a 2018 GLC 300 from this dealership and the buying experience was great. It was time for the 20K service and also, my first time with the service department. I was treated like a valued customer. Great experience from the moment I drove into the service bay. Greeted with a smile and a good morning. They made me feel like we were already friends. I was kept up-to-date on the progress, because I waited at the dealership, and then went home with a well serviced car that was washed and vacuumed. Great experience!
Gerry O'Brien
Jul 27, 2021
5
A great representation of what calm, sophisticated, and no pressure car buying should feel like!
Leland Allen
Jul 26, 2021
5
Service professionals are awesome. My service advisor was very empathetic for me as a customer and gave discount on my service due to the delay in my service time and also because i didn't get the loaner car as promised. Love this benz dealership. thank you!😀
Kalpana Viswanathan
Jul 26, 2021
4
Very nice and clean. Had to wait though for someone to help me. Took about 5 minutes before I got some help. But had my part and was taken care of within minutes and back to my project.
Roxanne Boyd
Jul 25, 2021
5
Mercedes-Benz of Bellevue Customer Service Team are great team. from the minute you arrive until job done was prompt , friendly , clean and honest service.
Jamil Nour
Jul 24, 2021
4
The experience at the store when having my E350 wagon serviced has always been good to excellent. Most recently, when I scheduled the most recent appointment I was told on the phone by the scheduler that my car was only due for oil change, and could be done in a couple of hours. When I met with the service advisor the day of the appointment he said it needed a lot more -transmission fluid/filter change, cabin air filter replacement, and more. It was $1000 more than I was expecting and required me to leave the car overnight. They provided a free loaner but I wish I knew ahead of time it was going to be more time and money commitment than I was lead to believe. None of this constituted a "bad day", it was really a minor glitch. Overall, the dealership has been very good to work with. They really seem to want to give their customers a very positive experience.
Ed Norton
Jul 16, 2021
5
delish
Tami R
Jul 15, 2021
5
Had the 10K (B) service done at MB of Bellevue. Jesus, our Service Rep, is new to MB of B but really engaging and very competent. Work was performed on time, car was spotless when they returned it and they kept us informed throughout the day as to when to expect it. Great experience.
Gene Larson
Jul 15, 2021
5
Sara Q is our rep fir service. I wouldn't trade her with anyone. she us professional, pleasant, and DEFINITELY goes the extra mile. the service staff actually talk to each other. Thank you Sara n your team.
Terri Scarnecchia
Jul 14, 2021
5
Great experience.
Damon Danieli
Jul 14, 2021
5
Absolutely loved my recent service experience with our service representative Justin!!! Excellent communicator, extremely timely and kept us apprised of pricing as well as timelines for repairs requiring parts ordered in!!! Best service experience for any car we have ever owned!! So appreciated it so that no time was wasted waiting or wondering what was going on!!
Nicki Hanson Nelson
Jul 14, 2021
5
Easy to work with and love my new jeep
Sally Kiess
Jul 13, 2021
1
We have not had the stellar experiences that others have posted. We have found the service department lacking and the number of ‘recalls’ overwhelming. For a relatively new car there have been 4 or 5 recalls which we find disturbing. Then when we call on the recall we are told there are no parts in stock and we are told in those phone conversations that the service department will call when the parts come in… we have never received a call back. The final straw and motivation to write this review was a result of today’s experience. We took the car in for the latest recall - the ‘seat belt’ repair/replacement. A month ago we had taken our car in for a check up and lube. Included in that service order was this recall notice and fixing the windscreen noise… The lube took over 4 hours and 7 hours of our day. When we picked up our car we were told that they didn’t have time or the part to fix the recall and we would have to come back. Today we went in for the “SEAT BELT RECALL REPAIR REPLACEMENT”. After the two plus hour drive, the technician just pulled the seat belt, said it was fine, said they couldn’t fix the windscreen noise and sent my husband away. It is hard for us to believe any quality dealership couldn’t fix this type of problem and more importantly be respectful of its customer’s time.
Barbara Leischner
Jul 13, 2021
5
Got a nail on my rear tire which was replaced last year. Drove to the dealer, and they replace it with a new one with only labor charge. Very nice and efficient!
Feng Lu
Jul 12, 2021
5
Great service
Diana Richardson
Jul 12, 2021
1
This review is for Service Manager Sarah Quinonez. She was definitely the worst employee who I interacted at this dealership. I purchased my vehicle from this dealership, has been going back every year for service. From the beginning of the service appointment, she was patronizing and made me feel uncomfortable that I had to defend myself in declining a "$2500 value" oil change service. She offered no explanation to any of the services and came across that she didn't care. What she offered during my appointment was barely minimum service. She didn't respond to my text when car was in service and only called me back after 1 hour. The worst experience I've had at Benz Bellevue - definitely avoid her when you can!
Claire Cheng
Jul 12, 2021
5
Our service advisor, Wayne, was very helpful and diligent in resolving a problem with a faulty A/C unit that had previously been repaired twice by another dealership but was still malfunctioning. Although our car stayed in the shop for about 10 days while the problem was being diagnosed, once the cause of the problem was determined the repairs were completed quickly and efficiently. We also were provided with a loaner Mercedes vehicle for the period of time that our car was in the shop for repairs, and this enabled us to continue our daily activities without inconvenience4.
Carl Seneker
Jul 12, 2021
5
Thank you for your excellent service and communication! You took care of every detail.
Karol Whitmore
Jul 11, 2021
1
I had brought my GLE in for a recall repair related to possible circuit due to AC.. After service, I noticed my car engine made louder noise for a brief period and the AC doesn't start randomly and blows hot air.. As a workaround I've to turn climate control to the lowest setting to turn on the AC. And to top it, I couldn't get customer support on the call despite waiting for more 10mins on every attempt.. And in my last attempt although the IVRS confirmed that callback was scheduled nobody called back.. The next day, I eventually had to be on the call for ~40mins to get a representative on the call to schedule the repair for the repair.. This is not the experience I expected out of Mercedes-Benz and haven't faced it with other brands/dealerships either.. Now I've got a service appointment scheduled for Monday 7/12 and also for a service advisor to callback before that. However, I haven't as of now received the callback!
shashanka d
Jul 10, 2021
5
professional work, very well and satisfied. I got more information from dealer, and they give me more suggestion when I trade my car
sheng david
Jul 9, 2021
5
Excellent service! Thank you Ryan
Mary Templeman-Smith
Jul 9, 2021
5
Service on our GLC300 was prompt and handled with courtesy. Service Supervisor Sarah took the time to explain everything and make recommendations.
Jack Sutherland
Jul 8, 2021
5
I have been driving Mercedes Benz vehicles since 2002. The customer service at the Bellevue location is always amazing! Especially the service department. Jesus is the best! He even brought my vehicle to my house after my routine maintenance appointment! 👏🏼 Gina Martello Kirkland, Wa
Gina Martello
Jul 8, 2021
1
Tried to contact their service department manager because of some issue, but he is always too busy to get back to me. May I ask when shall I expect the follow up?
Peggy Carter
Jul 7, 2021
5
My service advisor, Wayne, was great!! He answered all my questions. My service went well... very pleased.
Mark Burrowes
Jul 7, 2021
1
Hope I could give zero star. The service department here is completely careless and unprofessional.
P T
Jul 6, 2021
5
Chris Santiago of Mercedes-Benz of Bellevue is an excellent service advisor - knowledgeable, experienced and courteous.
Gautam Nath
Jul 6, 2021
5
Service at the Bellevue location is always Impeccable.
Alfred Fontanilla
Jul 6, 2021
1
I just gave it for service last week and none of the mats inside the vehicle was cleaned properly. Just poor cleaning overall.
Karthik Shekar Chandrashekar
Jul 6, 2021
1
Had a very poor experience here today. Agent was unfriendly and slightly rude. Waited for a test drive of the C300 for over half an hour, after providing all the necessary documentation. Breaking point was when was told "car needs to be gassed up" after being told the exact same thing 15 minutes earlier (are we stupid?). Left without a test drive.
Samvit Jain
Jul 5, 2021
5
Chris provided first class service. He updated me every step of the way, I would recommend him unreservedly!
Randall Schatzman
Jul 5, 2021
4
Fancy place for fancy car Is the sales hungry for business? The service lady is really nice
Henry Pan
Jul 5, 2021
5
Great service. Service technician was very knowledgeable and gave timely feedback throughout the entire process.
Scott Eakins
Jul 5, 2021
5
These guys are outstanding every visit! This time I had service taken care of by Chris Santiago. I really appreciate keeping in touch by text and regular updates. And I want to give an extra shout out to the mechanics that kept working during 118* temps! Most of us could have waited and I wish you would have just closed early to go have fun cooling off with your families. But most definitely, it did not go unnoticed. Your manager owes all of you root beer floats! 🍦
Melissa Olson
Jul 5, 2021
1
Extremely poor service and attitude by the staff including the manager on duty. We bought our car from them 5 years back and have been going back regularly for service. The experience this time (on July 2, 2021) was pathetic as they made us wait with no ETA for the service vehicle. This was despite the fact that it was a confirmed appointment for a recall that Mercedes has advised. Due to the attitude and rudeness demonstrated by the staff and the manager, we were unable to get a safety recall. Not planning to go to this Mercedes for our next purchase or service ever :-(
Sonia Wadhwa
Jul 3, 2021
5
It’s really good experience with my first maintenance. Everything is perfect. Thanks for Ryan and all.
zhijun ma
Jul 2, 2021
5
MB of Bellevue provided top notch customer service.
Sonny Acosta
Jul 1, 2021
5
We had several issues with a used Mercedes ML-500. Wayne Thiessen was beyond helpful, informative and an excellent resource. We could not be happier with the service we receive at Mercedes of Bellevue.
Kathey Panek
Jul 1, 2021
1
I bought a well functioning CLS550 2012 in for a check up, running beautifully with a check engine light on. 3 days later I was told to bring a tow truck that when they were done with it was non functional. I had to sell it for junk. True story, 1 month ago.
Lee Yardley
Jun 30, 2021
5
Most amazing car ever and the service was fabulous. They quickly resolved all concerns. I love the fact that if they find an issue with any car - they will fix my car too. Nothing hidden!! Completely different experience than with other brands of cars. Really happy with the service and the loaner car that I got. Thanks so much Mercedes Benz of Bellevue!
Michael Sheridan
Jun 29, 2021
1
I called to make an appointment for oil change only. When to pick up my car (6/28/21), surprisingly, costed $330. I asked why, the technician told me they did 10K miles service A even though, my car has 5K miles only. When I presented a $150 coupon (which advertised on internet via Mercedes Benz website) for any service of $300 or over, the guy said "why didn't you tell me before, now I have to do the paperwork all over again." He refused to re-do the paperwork and didn't honor the coupon. He said, the coupon on the website was just a generic coupon. They don't accept that. bad customer service ever!
Kathy Nguyen
Jun 29, 2021
5
Jesus was very friendly and personable. He is knowledgeable and kind. Excellent service.
Fred Lee
Jun 29, 2021
2
While driving, my GLC300 messaged the battery no longer was charging. It then said to pull the car over but leave the car running. I called Mercedes of Bellevue, where I purchased the vehicle, to ask if the vehicle was safe to drive to the dealership. I was told no service agent was available but she would place urgent on the message to the service center. An hour and a half later, I called back. Again, no service agent was available and the service manager had stepped out. She said she would again have someone contact me. Since we were experiencing a record heat wave I decided to drive the vehicle home. Three hours later, still no call. Take your business to Lynnwood.
Dale Carter
Jun 28, 2021
5
They always go above and beyond when I take my Mercedes to get serviced!
Hannah Kung
Jun 26, 2021
5
They always take care of us. The free Lift service anywhere is great. They seem to be great about not coming up with a bunch of unnecessary repairs. Repairs are timely. Thanks
Devon Machado
Jun 26, 2021
4
Great service! Great people! Price for an oil change is a little steep. But, I guess that's the reality of owning a Mercedes!
Anthony Hudson
Jun 25, 2021
5
Professional and complete description of the service performed and future steps to take.
Richard Kolar
Jun 25, 2021
5
Superb, professional service with a SMILE !! Wayne Thiessen is tops. Thanks for having him.
Tom Wilder Jr
Jun 24, 2021
5
Took delivery of my new GLE450 just a few days ago from Mercedes-Benz of Bellevue. Eric Lackshin and his team provide a great customer experience from start to finish. A thank you to Lorenzo Johnson for the sales professionalism.
Ken McCullough
Jun 24, 2021
5
Service is excellent!!! Jesus worked with me and was extremely friendly and helpful . He is actually the best service provider I’ve ever encountered will all 12 cars I’ve ever owned. Thanks to him.
Jen Kelly Hirai
Jun 24, 2021
5
I had my car serviced yesterday and my service adviser , Sarah did a great job to discuss what service items are included and what would be the costs. She also checked on my battery and replaced it. She communicated very well and when it’s done, she informed me right away. The check out process is also quick and no problem. I will go back again with Sarah at Bellevue Mercedes Benz next time.
Sophia Lu
Jun 23, 2021
5
My AC went out on the hottest week so far in Seattle. MB of Bellevue confirmed my appointment for the following day while the other dealers tried to push the date until next week. Special thanks to Jerome (always Mr. Positive and best dressed gentleman in the biz) and Daniel for taking care of my car. I needed a ride that morning and Daniel coordinated a private ride to and from the dealership. He also discussed maintenance (address Now vs Defer until later date). Overall, this dealership exceeded my expectations. They're the best dealership in Washington!!
Joseph949
Jun 23, 2021
5
Thanks to the team at MB of Bellevue! When someone ruined the exhaust system on my ML 350 trying to steal the catalytic converter, I was offered a loaner until the part arrived from Germany six weeks later. That gesture helped ease the frustration of the entire experience. The service managers who were handling my case regularly followed up with me throughout the ordeal. Thank you for your great customer outreach!
Kathleen Roberts
Jun 22, 2021
5
Servicing my AMG never has been easier Wayne's knowledge and expertise with Mercedes Benz makes it a pleasure, learning something new about car each service
Cathy Nishikawa
Jun 21, 2021
4
Friendly people. Far Exceeded my expectations in what they offered for my trade-in car. I was reluctant to buy the Mercedes model until my wife got to test drive the Audi I was interested in. Since the Bellevue dealerships for Mercedes and Audi are both owned by Autonation, they brought the Audi model right over to the Mercedes dealership so she could test drive it. I was stunned. My wife preferred the Mercedes, so we ended up going with that brand. We had gone to Mercedes Bellevue because they had the greatest selection of cars in the Puget Sound area. We ended up with a GLC 300 that is a beautiful car and that we will enjoy for years to come.
Doug King
Jun 19, 2021
1
$1500 for the 50k service and $199 just to look at and diagnose a noisy door henge. They can’t fix the door, of course, that would require a trip to a body shop and multiple days to replace the henge. The service was supposed to include a vacuum and wash, but it looked like they spent maybe 10 seconds vacuuming floor mats and didn’t even open the trunk. I also asked if they could clean some gunk out of the front seat and they didn’t touch it. The guy that checked me in sent one text when I dropped off the car and then didn’t reply to any of my texts or questions. I had to call and talk to someone else who didn’t know anything about my car. At pick up they just handed me paperwork and keys - no one ever bothered to run me through the things they serviced. Save your money and take your Benz elsewhere.
Bobby Damore
Jun 19, 2021
5
I had great service at MB Bellevue a couple of weeks ago. I was having an electrical issue with my MB and the tech quickly got me into a loaner MB, doignosed the problem within a couple of hours and was great about following up and getting the car back with the issue fixed and car washed!
Michael Miles
Jun 19, 2021
5
Amazing service! Mathew went above and beyond
Brittany Adams
Jun 18, 2021
5
The quality of work and speed with which the job was completed exceeded expectations.
Rion Groves
Jun 16, 2021
1
This was a terrible car buying process and I've bought a ton of cars! Customers should strongly consider going to other Mercedes-Benz dealers in the PNW for hopefully an honest and transparent experience. When we arrived, we spent about 1-2 hours excitedly getting acclimated to the new car. Each feature had a line-item to disclose price differences in options. An appraisal was done with my current car, and we were ready to start the negotiation process. During negotiations, they slid in an added "Market Adjustment" fee of $4,000! I think their tactic is to keep you waiting so long they hope you fold. This was very shady and when questioned with the manager, Delilah, she lied and then placed the blame on me for not paying attention to this line-item. This fee was not disclosed anywhere on my print outs, the sticker price, nor is it online. They sure removed the fee quickly when discussions got more heated. At that point, this made me disgusted and we couldn't commit. If the dealership would have honored and started negotiations with what was advertised, they would have had a sold customer. To all of those that read this, if you see a "Market Adjustment fee" slid in there at the last minute, immediately leave or make sure they remove this.
Tye
Jun 13, 2021
5
This place is awesome for service. Look for a a lovely gentleman in a nice hat and suit his name is Jerome. He takes greeting and taking care of customers seriously. Love him. Givanni Signorino is the greatest Service Advisor EVER!!! These two guys together is what restored my faith in this place. Love them!!!
Tamara Taylor
Jun 13, 2021
5
Matthew, great customer service very understanding and listening to problems l was have with the car
Jacqueline Harris
Jun 13, 2021
1
Customer service Chris is pretty rude. He deferred my appointment for 4 hours. When I waited till 4 pm, he told me they needed to close store at 5pm due to weekend, then asked me to come in on another day to pick up my vehicle. But it is also my weekend, he deferred my appointment under the situation where i have an appointment scheduled at 10 am. All the message he replied with me showing he didn't care customer experience at all and performed like a boss instructing his customer. I hope i can rate 0 for him
wangwang0208
Jun 12, 2021
1
They have zero intent of showing cars, bunch of lazy sales dudes wearing suits to try and look professional. Booked appointment and when i showed up on time, they said they are swamped. Never ever approach them if you are looking for a decent customer experience out of a luxury brand like MB. Very disappointed.
rahul ravesh
Jun 12, 2021
1
The service is too bad.
Cindy Fang
Jun 12, 2021
5
As always, the service is professional, caring and excellent. All services were performed on time and within the stated cost. A particular shout out to Jerome, who makes me feel like a part of the MB family. Thank you!
Mary Lynn Jones
Jun 12, 2021
5
Excellent service and met every need. Professional staff beyond average expectations! Thanks.
Maxine D. Hayes
Jun 12, 2021
5
On a Saturday morning my Mercedes decided to inform me that my battery was having issues and to put the vehicle in park and keep it running. I immediately called Mercedes of Bellevue and they were able to schedule me in the same day (one hour later) to have a look. They completed their diagnostic tests, replaced the battery without any delays, and I was in & out within an hour! Great customer service!
Nick Nicholson
Jun 11, 2021
5
Bought GLE from Riley You. Best dealer ever and super flexible and easy to talk. He listen to every story of yours and will make deals happen to satisfy your needs. He showed all the new and certified pre-owned vehicles genuinely. I visited Lynwood, Seattle, Tacoma, and Bellevue Mercedez Benz dealership, but I came back to Bellevue Mercedez Benz dealership because of Riley’s warm welcome and understanding of the situation. If you are missing Riley in your car transaction, you are missing out.
Jo Song
Jun 11, 2021
5
Givanni and his team of Technicians were extremely professional and helpful during my visit. I appreciate the personalized touch that I had with the team. Their communication and thoroughness was second the none. They made the process quick and easy for me! I will be coming back for future service work! Highly recommended!
J. Nelms
Jun 10, 2021
5
Mercedes is the best car in the world. My brother is Mercedes Lover for 25 years and he influence me to buy Mercedes. I give a good decision for buying Mercedes, because I have beed driving for 46 years many deferent car. when I compare the other cars , I feel comfortable and safe driving with excellent car Mercedes, and good services. Also, I said thank you for sell person David Romanyuk explain me all of the detail in the car. I am so happy for Mercedes Member now.
Ayse Winkler
Jun 10, 2021
5
Ryan, my service manager was very professional and did a remarkable job of getting my car serviced on time.
William Noland
Jun 10, 2021
5
Always am well taken care of.
Geoff Gronewald
Jun 9, 2021
1
I have owned a Mercedes CLS550 Launch edition for 9 years. It has only been serviced by a Mercedes dealership or authorized garage. I never missed or was late on a service. The car has been meticulously maintained. It has 145K miles and I expected to keep it for 250 to 300K based on what I thought the Mercedes reputation was. The car was driving well and the check engine light came on. I brought it into Mercedes Bellevue. They called back after diagnostics and said to pick it up I was told that the piston shaft linings were all pitted and marked, and it needed a new engine, 33K + labor. Mercedes Bellevue told me the life of the engine was 1k to 5K miles.I told them to put it together and I would pick it up. When I got to the dealership I was put in an office in the back and the service manager, Eric Gordon, came in and told me that the car was not drivable and I would need to have it towed and proceeded to continue to ask me when I was going to have it towed. Eric told me, and then my wife when she arrived, that Mercedes had used a different alloy in constructing these blocks and the problem was occurring with increasing frequency with the my model CLS550 which had been produced for 4 years. Eric told us this in this meeting and he never admitted it again. Eric then said if I had my oil changed at any place besides Mercedes that this could happen would make my engine seize. I then produces ALL of my services records that proved that only Mercedes had serviced my car. He then said he would call Mercedes and see what they would do. As Mercedes could not pin the cause of the problem on any neglectful actions on my part they came back with the decision that they would not do anything for me due to the mileage and that the car was only worth 30K (if it was running) and it would take 50K to replace the engine. So they are telling me that my car is WORTHLESS (as it is not driveable) due to nothing that I did wrong. This was a meticulously maintained car. I did nothing wrong to cause the problem. They do not see fit to compensate me in anyway for my 30K loss. Mercedes caused the problem, not me. How can they get away with this?????? I wrote a synopsis of my problem on BenzWorld forum.. Comments that came back indicted that this is not an uncommon problem. What Eric, the office manager, told us is true. Mercedes knows they produced a defective engine. The dealer and Mercedes are not standing behind their product. How can it be right that they just tell me to tow away my car and leave me with no compensation or offer to fix the problem they caused? My wife has an Acura. Years after the purchase, we found out that her model had a known an oil leak problem. This was known by Acura and they knew it was their problem. Because my wife had only had her car serviced at the Acura dealership they paid 80% of the 8K cost to fix the problem that was caused by the Acura defect. Acura and the dealership stood behind their product, unlike Mercedes. If you have a CLS 550 dump it quickly. I would not recommend buying a Mercedes, especially from Bellevue Mercedes. The response from Mercedes Bellevue on Google was very cordial. However, the General Manager was contacted as the response from Mercedes said "give me another chance to turn your experience around". The first thing he said was "there is nothing we can do" .Regretfully, they response from Mercedes on Google was disingenuous.
Lee Y
Jun 8, 2021
5
I had an air conditioning problem (noted as the weather heated up). I made an appointment for the next day and Sarah organized what needed to be done. the car was taken into service promptly and it was complete when she said it would be done. I am very satisfied with the professional attitudes, but still friendly.
Brian Rohrback
Jun 8, 2021
5
I pursued information on my 2013 Mini Cooper S Convertible and the process was very friendly and professional. The windshield needed to be replaced and the dealer paid for the replacement and didn't allow me to even drive it off the lot until it was replaced. The detail work on the car was wonderful and the smooth process of purchasing made me feel comfortable. They even have a 4 month/4000 mile warranty on the car and it is an 8 year old car with 90000 miles. Never expected that. Impressive!!
Lisa Biddick
Jun 8, 2021
5
I enjoyed working with Thomas and Tudi and am very satisfied with my experience buying my car here. Thank You Thomas and Tudi!
Joshua Walden
Jun 7, 2021
5
I had a great experience. I was able to wait for the car at the dealership in a very private area that enabled me to be online the entire time. They forecasted a two hour appointment and the car was ready (washed and vacuumed too!) in exactly two hours. Great customer experience.
Bud D
Jun 7, 2021
5
I am very pleased with the quality of service MBB provides. I sincerely appreciate the responsiveness and the way repairs were done. I have recommended MBB to others because of my satisfaction with their service.
Alvin Yap
Jun 7, 2021
1
Lack of customer service, employees not welcoming. I came to pick up my vehicle, I can see employees passing, walking back n forth as if you don’t exist. I stand there for 15 minutes together with other customers waiting.
Jayar M
Jun 6, 2021
5
Great customer service. I have worked with Jesus for 2 years now and he has been a great advisor. He is very communicative on what my car needs and when it’s done he make sure he calls or text me. Everyone is also so nice there. And that’s why I bring my car there for my service.
Mylene T Borile
Jun 4, 2021
4
Due to the ambient temperature of the day being abnormally high ( over 86F ) the service required an extra day. Other than that and the disappointment that the loaner car was not a Mercedes (as I’m used to in So California) the experience was very satisfactory. The rep Jake Nilsson was polite and professional.
TonyJohns
Jun 3, 2021
5
I want to thank Jake for the great service experience I had at MB of Bellevue. He had outstanding communication and the service was wonderful From all other employees as well.
Tmansfield
Jun 3, 2021
5
Very high end attention to detail. They also provide a loaner car.
Sureshlal Ranchod
Jun 1, 2021
5
our amazing service advisor Justin is great about communication and ensuring the job is complete. we recently had an issue with our car and Justin ensured only the most experienced tech worked on the issue. every time we go in for any service, large or small we are treated like we are their only customer. from being personally greeted to fully explaining the work that will be done.
Diane Devlyne Thompson
May 27, 2021
5
Great experience with all the sales people. Made the process very easy.
David Joseph
May 27, 2021
3
I purchased this car in cash. I decided not going to get extra Warranty. I canceled in two days after I purchased. Manager Jason Rogers told me I will get refund at least for 6 months. This is really Ridiculous to treat to a Loyalty customer. I hope someone from management team can take care of this issue.
Fu-kuei Chao
May 24, 2021
5
Jake was awesome! He kept me updated. He was friendly and knew what he was doing.
Sidney Scott
May 21, 2021
5
Quick and detailed service. The team kept me updated throughout the process.
Varonica Ragan
May 15, 2021
5
Really great service by Matt, my technician. Everything done well and a bit earlier and cheaper (although nothing is cheap on a MBZ) than I expected
Daniel Clark Regis
May 14, 2021
5
This was my first service appointment with them. All went well except for a short delay. I was very pleased.
Pam Odle
May 13, 2021
5
We have been working w Justin Purdy in Service at Mercedes Benz of Bellevue for many years. We have owned at least 5 MBs in the last 20 years. Working with Justin the last 4years has been nothing short of exemplary. He explains to us which items need serviced immediately and the items that can wait to be addressed at a later time. He is always courteous, kind and very professional. He is the biggest reason we continue to come back to this dealership. We feel he is honest and is truly appreciative of our business. If you want a reliable, professional individual that is trustworthy, go see Justin Purdy in the Service Dept. He is one of the best they have there.
Rachel Pasterick
May 12, 2021
1
A bit of a mixed bag. We came in to look at a trade in, our original contact who was pleasant and helpful via phone and email had to go home and we were greeted by an obviously harried salesperson still a nice guy. We ended up purchasing the vehicle, finance was easy and seamless, the young man in that department was pleasant but we were the last to leave before they closed the doors. We left the vehicle for detailing siting a couple of areas that needed addressing including the engine compartment which was a concern for my son in law who is a race car mechanic. They verbally kept switching the days for pick up which was confusing. On the third day I was told to pick up but I was told then that it was ready for pick up the night before. I was never notified of this. We arrive and neither area was addressed. I was told to arrive a couple of days later with the car and I’d be in and out in about an hour. I arrive at the appointed time (I live an hour away) and I’m greeted by an irate and frustrated service person. There is no service appointment on the books! Another service person intercedes obviously noting the hotheaded service person who greeted me was inappropriate while dealing with a customer and tries to work it out. It turns out they don’t clean engine compartments and not the green around the moon roof. I’m given my sales persons number to contact and the buck is officially sent over to him. I called him giving him grace in my VM message and have yet to hear back. That’s over a week ago. My husband and son in law cleaned the engine compartment to their specifications and I wiped the green out around the sunroof but for a luxury dealer I would think the service would be superb. It wasn’t. I’m now being solicited for maintenance service but will take my business elsewhere.
Marta Van Orden
May 12, 2021
5
What an awesome place. Staff was very professional, me and my wife had amazing experience purchasing a car from them. We test drove a lot of vehicles on their dealership before we made a decision which one to get and our sales representative Thomas was very knowledgeable about every model. When it came to financing we had zero issues, I told Thomas what numbers I wanted and he delivered even better deal for us. If you ever decide to go there ask for Thomas! Thank you, Mercedes of Bellevue! ⭐️⭐️⭐️⭐️⭐️
Damon Matthew
May 11, 2021
2
My car was not ready when promised and I had to pay out of pocket for the additional expense of the rental car for the additional days. The front low beam light was not replaced and is reflected by the service light continuing to be on despite saying that lights were checked on the service record. I dropped my car off on Thursday and it was promised on Friday, I received no phone call as to the status of my car and when I called and left a message no one called or emailed me back, on Saturday I reached a person there and they said it would be ready Monday, Monday came with no phone call or email, I finally got my car back on Wednesday. Still no working low beam light, but was told the differential fluid is leaking and a spring needs to be replaced on the emergency brake. While I appreciate being informed of that, I don?t appreciate not having my car when promised and don?t know why they needed it so long for a service B. No communication.
Garry Wieland
May 11, 2021
5
I got complimentary vehicle checkup and wash for my birthday. Great customer services! 5-star. Yes
Lulu Tang
May 10, 2021
5
Organized and consistent always
Madeleine Neves-Kym
May 7, 2021
5
Seamless experience getting my car serviced. I appreciate knowledgeable and courteous staff!
Elaine Hansch
May 6, 2021
5
Nice clean facility with courteous employees. Knowledge of product is questionable as our salesperson thought the car would sell itself and he showed us very few of the features. We were glad he paired our phone to the Bluetooth on the car, but we still do not know how to work the navigation commands or how to store favorites or cancel commands.
Becky Wiseman
May 4, 2021
5
Mr. Lawler provides a level of service that exceeds what I expect even from a brand such as Mercedes Benz. He explains everything, justifies his opinion, and overall just makes my experience with servicing my car enjoyable. A tech like this keeps me coming back to the brand more than anything else.
Jon Rosselle
May 3, 2021
5
Excellent service experience?professional and no surprises.
Barbara
May 3, 2021
5
Great service! Would love to go back for my next appointment
Francesca H.
May 2, 2021
5
NOT THEIR FINEST EFFORT. My recent visit to MB Bellevue was disappointing on many levels. First of all I was presented with a list of almost $400 of additional suggested services when I had prepaid for 3 years of maintenance. If it needed to be done it should have been included in this very expensive option that I purchased. Next was my loaner car. I left the dealership in a rented KIA with no gas. I usually like seeing what the new models have available and I do have my lease expiring in less then 10 months. I guess the dealership wanted me to experience the luxury of the KIA ride. Next was the total failure of communications. I came in for a 2 year maintenance and the car was promised for end of the day. No phone calls, text messages or emails and the end of day came and went. The next day still no contact so I called. After waiting to speak to someone about the expected return of my vehicle I was called by somebody who couldn't answer my question about where my car was. They promised to send a PRIORITY message to the service manager to get an answer. NOTHING. Finally I did get a call that the car was done. The final straw, was when I picked the car up. I was told that I would speak to a service rep, which is normal. But instead, I was just handed the paperwork and they brought the car to the bay and I left. I have been dealing with this dealership for 30 years and this was the worst experience I have ever had. SO be aware that this kind of shoddy treatment can happen and is becoming more prevalent.
Lawrence Dessler
Apr 30, 2021
5
Had my emergency brake serviced. Repairs were performed on time and matched the quote they gave up front. No complaints!
Richard Little
Apr 30, 2021
5
I had some issues with the trunk of my car and it was tricky to identify the root cause. After a few diagnostics attempts the technicians at Mercedes Benz were able to fix it for good. Matthew made sure to follow up with me and kept me up to date with the things to fix and its costs. He offered an excellent customer service.
Laura Coronel
Apr 26, 2021
5
We leased a 2021 GLE 350. Brittany our sales consultant was great. Very knowledgeable, passionate about MB cars, and assisted us in deciding between a GLC and GLE. Five out of five.
Michael Kopp
Apr 22, 2021
5
UPDATE APRIL 19,2021 I live in Port Ludlow, and drive over to Bellevue because this is the beat MB dealership in the PNW. Giovanni continued my excellent service at MB Bellevue. I made an appointment to replace a recalled air bag. Everything was completed before my estimated departure time, which was a tight schedule in order to meet the Ferry, and a free loaner car was made available for my use.
Russell
Apr 21, 2021
5
Our sales guy Lorenzo was great ,he handles sales like pro !!!
Vadim
Apr 21, 2021
5
Pleasant experience on buying the car. The whole process was fast and smooth.
killerdeep
Apr 19, 2021
5
Always a pleasant experience. Staff there is great, Sarah helped me this time with my service and 3 recalls. She's awesome. Was a little surprised that I had to pay for a loaner but is wasn't that much.
Bob Steedman
Apr 15, 2021
5
Great service from Sarah Quinonez who was taking care of my car 👍👍
Peter Sham
Apr 14, 2021
5
I generally had great experiences with very friendly and professional Service Consultants and the Shuttle Driver named Romulus (goes with Roman) from Romania. Things do not always go right, but Help comes first to fix imperfections. Management steps in when needed.
Alan Akalin
Apr 13, 2021
5
Best in class, Exceeded all my expectations, truly built for helping customers and members, I could not be more happier with the experience that I got from Mercedes, job well done the best or nothing.
Earl Davis
Apr 12, 2021
5
Our rep Riley was awesome. Very calm and non-pressure demeanor. We loved working with him. Knew his cars. Smooth process great sales guy. Would def come back if looking in the future.
Natalie
Apr 11, 2021
5
Chris Santiago and his service team are the best in the business -- super attentive, super responsive, and super performers!
Craig Stauffer
Apr 9, 2021
5
The fuel line hose was leaking and they ended up fixing it for free even though my car is not under warranty anymore. Thank you so much!!
Nicole F
Apr 7, 2021
5
The customer service and friendliness of Yaroslav and the rest of the staff was terrific! My wife and I had an excellent experience.
Mark Hanson
Apr 6, 2021
5
As always the service is exceptional especially to my Service consultant Givannni Signorino. He was able to arrange a loaner car for my GLE 350 A7 Service on the spot. He is very thorough and explained everything that needs to be done and he is customer oriented individual.
Demetrio Cuevas
Apr 5, 2021
5
quick and good service, very professional and reliable
Mei L.
Mar 31, 2021
5
From the time we walked in and were pleasantly greeted, to the helpful salesman Lorenzo all the way through finalizing paperwork with finance, everything was done very well. The people were friendly, courteous and made us feel welcome in the very nice dealership even though I was wearing jeans and a Disneyland t-shirt. They have also been very supportive post sale with my questions as a first time Benz owner. I have purchased over 20 vehicles and this was probably the smoothest transaction in large part due to the great people.
James Retych
Mar 31, 2021
4
I took in my GLS 63 for warranty service on the 3rd row seat. The service was promptly completed. I also had them look into a problem I was having with the Eco Auto Start/Stop. Turns out there was a problem with the main battery which was causing the auto start/stop issue. My service advisor informed me that they couldn't fix this issue under warranty. I wasn't particularly happy about that determination. However Josh, the service manager, worked with his warranty department to resolve this issue. Thanks Josh ! Over the past 15 years I have taken 3 of my cars to MB of Bellevue for service. Service continues to be satisfactory. However, the move from using their own loaner cars to "whatever-is-left-over" at the neighborhood rental agency is disappointing.
ajayc
Mar 30, 2021
4
I took in my GLS 63 for warranty service on the 3rd row seat. The service was promptly completed. I also had them look into a problem I was having with the Eco Auto Start/Stop. Turns out there was a problem with the main battery which was causing the auto start/stop issue. My service advisor informed me that they couldn't fix this issue under warranty. I wasn't particularly happy about that determination. However Josh, the service manager, worked with his warranty department to resolve this issue. Thanks Josh ! Over the past 15 years I have taken 3 of my cars to MB of Bellevue for service. Service continues to be satisfactory. However, the move from using their own loaner cars to "whatever-is-left-over" at the neighborhood rental agency is disappointing.
ajayc
Mar 30, 2021
5
Lorenzo was the best and supported us throughout the purchasing experience! Look for him when you get there!
Abmar Grangeiro De Barros
Mar 28, 2021
5
The customer service was great. The advisor and service staff was courteous and professional. The entire experience was awesome.
Eugene Foster
Mar 27, 2021
1
Be Aware they can cause damage to your car during servicing and then deny taking any responsibility of it. Recently happened with us: During 10,000 miles service of our Mercedes GLE 350, they caused a damage inside the back door and panel in front of it. It looks to us that during the vacuuming it might have happened. We reported to them the issue. Couple of days after reporting the issue, the Call came from their service manager and he said it is not possible for them to introduce this issue and they can't take the responsibility for it. Our car was with them from 11:00 AM to around 4:00 PM for servicing and issue was introduced by them but they totally denied to take the responsibility. So, please be aware, they did damaged the car during service. I just want people to be aware. So, that It does not happen to any one else
Sahil
Mar 26, 2021
2
If this dealership promises you something, get it in writing! Very unethical And disappointing. Also, the 2021 450 GLS that I leased has satellite reception problems which they should’ve known since they drove it over 200 miles before I received it. I live over two hours away and have to take it back to them to fix. Not looking forward to it.
Alan E
Mar 25, 2021
5
Wonderful experience! Johnny was helpful and honest. I got an amazing Mercedes SUV that I had been eyeing for a while. Service was fast and efficient! I highly recommend this branch over the Seattle one.
Amy Madeo
Mar 21, 2021
5
gooddealer,people there are very friendly,I will come back for an other Mercerde
Po Lee
Mar 18, 2021
5
We worked with Jacob for a routine maintenance appointment. Super knowledgeable. Great experience.
Marci Dana Nicholson
Mar 12, 2021
5
John in the parts department went over and above in helping me with my needs on a recently purchased Mercedes. His customer service was very personable and he went out of his way to help me. He is a treasure!
Vivian Houle
Mar 11, 2021
5
I’ve done two transactions with this location in the last year. Each time it was a wonderful experience. I didn’t have to sit there for hours and nickel and dime dumb details. Each time I was able to get the majority of the deal done over the phone before I even came in. When I did arrive, I didn’t need to spend a lot of time there. Pretty much just showed up, signed my paperwork, and was on my way. The staff treated me well, understood what my needs were, and were accommodating. I’ll be doing business here again.
Jesse Le
Mar 9, 2021
5
Tony H. Andrew D and Justin P. Always provide the highest quality customer service at very competitive prices when my Benz(s) are due for service or repairs. No phony up sales or aftermarket snake-oil additives...just straight forward factory authorized procedures.
Marc Larson
Mar 9, 2021
5
Mercedes Benz Bellevue provides the level of service expected by luxury car buyers.
Ken Mccullough
Mar 8, 2021
5
Excellent staff and very easy to find and buy a car. David Nguyen was awesome sales person and made our buying experience very easy and pleasant one. We worked with Cindy on finalizing the deal and it was very smooth. The finance process was also very smooth and not pushy at all . We went back after couple of weeks and both Extended warranty and they made it very easy - all in all great dealership experience
East side resident
Mar 6, 2021
5
Jacob Baker was an honest, reliable sales person who helped us buy exactly the car we wanted. Could have been a challenge for us as out-of-state buyers.
Nancy Wilder
Mar 2, 2021
5
Attention to detail and always staying ahead of the customers' needs. No need to follow-up, I got an update on the status of my car at the perfect timing.
Julio Ibarra
Mar 2, 2021
5
Lorenzo was awesome. The service and convenience was unsurpassed AND I love my new vehicle!
Carletta Ooton
Feb 26, 2021
5
My service manager is great! Very informative and walks you through the process Of what Yu needs to be done on my car
Debbra Alfieri
Feb 26, 2021
5
Services professionals friendly good work Highly recommend
James Ondo
Feb 25, 2021
5
I have been a customer with this place for over 2 years now. I am impressed with their quality of work and ethics when it comes to advising which services are needed and what’s not. Thank you, MB Bellevue for outstanding customer service.
Christina Nelson
Feb 22, 2021
5
We had a wonderful experience at Bellevue Mercedes. David from Sales was respectful, informed, efficient. By far one of of the best experience we’ve had in purchasing a vehicle. We will definitely recommend to anyone looking for a new vehicle.
Christabelle Granadosin
Feb 21, 2021
5
Great customer service and efficient.
Yen Wong
Feb 19, 2021
5
They helped us find the car we wanted they also did the research to make sure it had a sound history when the car did not have mats they actually had mats ordered for us couldn’t be happier with the service we received we will be longtime customers!
John Smith
Feb 19, 2021
5
I highly recommend this location. Very professional and ethical.
Victoria Wood
Feb 16, 2021
5
Great communication through the repair. Attention to detail and happy to assist
Andrea Korican
Feb 15, 2021
5
The service from Jacob was just great, he is a smart specialist in MB and with all those years or expertise and now giving attention to the customers brings all those knowledge and for me was very good.
Ruben Hdz
Feb 9, 2021
5
Apparently all was done very well in a routine service visit, however it took longer (2 1/2 hours) than I expected.
James Johnston
Feb 8, 2021
5
Fabulous job on the service for my 2020 GLE 350 - this is the best car I have ever owned - I feel safe in it and it handles better than any other car I have driven. The service was fabulous - quick and they did a great job.
Sandy S
Feb 4, 2021
3
I have had a great experience with Jesus. He was polite, he listens and keeps me updated on the status of my vehicle. He is the only one who has been nice and has great customer service.
Mila B
Feb 2, 2021
5
Nice dealership and friendly staff. I never really enjoy buying or selling cars, and even though it took longer than what I would've liked I'm pleased with the outcome and am happy with my purchase.
Jason Pedersen
Feb 2, 2021
5
The sales and finance teams were very helpful at each stage of the process.
John McGuire
Feb 1, 2021
4
Service was good! I will go back again. Thank you so much!
Fatemeh Haji
Jan 31, 2021
5
Hassle free, fast, friendly experience. Most stress free shopping I?ve ever done
Assad Baragzai
Jan 31, 2021
5
Outstanding service from the guy who dropped us off at the mall and picked us up, to Chris the service advisor who really knew his cars. We definitely will buy are next car here!
R. Connely
Jan 29, 2021
4
Overall been a decent experience. Certainly push the high cost maintenance items...no surprise. Air ride suspension went out the day we got the vehicle back from it's 60,000 service. hmmm
David Kennedy
Jan 29, 2021
5
I want to thank Riley for a job well done and helping us thru the process of buying our new GLA. It was a very smooth transaction from beginning all the way to the end. He made us feel comfortable and at ease the whole time. His calm demeanor really set the tone for us the whole day. I give Riley a 10+ for good customer service. Thank you Riley!!
Renato
Jan 27, 2021
5
My experience with Mercedes of Bellevue and my sales person James Lee was outstanding. I almost gave up on buying Mercedes after my last experience with Mercedes of Seattle. So thank you Bellevue
RWakefield
Jan 27, 2021
1
Inattentive to my description of my car problem. When picking up my car she denied that I had discussed an oil issue. She was very rude and non professional.
Waymon Whiting
Jan 27, 2021
5
Excellent service and facility . Proactive and knowledgeable with regards to Mercedes vehicles
Jonathan Rodriguez-atkatz
Jan 27, 2021
5
Everyone was very efficient. Wayne and Daniel made my service experience great. Both are good communicators an knowledgeable in their field.
KKirkpatrick
Jan 26, 2021
5
I have been a loyal Volvo customer for 20 years, but when looking for a new car, decided to try other makers. Porsche, BMW, Audi, and Mercedes. Mercedes of Bellevue RESLLY listened to me. Heru Tarjoto was so patient, thoughtful and knowledgeable about all of the inventory. When trading in my old Volvo, Cindy was excellent in explains finance options and Tae Su was so patient and helpful with getting my trade in handled quickly and accurately. Every person I encounter through the purchase process was exceptional! Tudi Semenova made the document signing process painless and actually enjoyable! They all deserve huge kudos and a raise!
Jayme Witman
Jan 26, 2021
5
Quick and easy! David took very good care of me. Would recommend this dealership
Graeme Gulick
Jan 26, 2021
5
We have been dealing with this dealership for years and they are always reliable.
Andrea Champan
Jan 26, 2021
5
Sarah Quinonez was efficient, helpful, and very responsive to texts. She explained my servicing in detail and discussed options. She immediately let me know when my servicing was complete.
Seattledeb
Jan 25, 2021
5
Well their not cheap but they are great to work with. From the time your greeted at the door, to when you pick up you car. The service experience was top shelf!
Mr Satisfied
Jan 25, 2021
5
After being a customer for over 8 years I was used to great service. Then two years ago something happened and everything was terrible, timing, tone, commitment. So I stopped going to the dealer. When I was called to come in to have recall work done I decided to try again. Thankfully to my surprise the quality and service was back to the same great way it was when I first started going to Bellevue Mercedes. Great job! Keep it up!
Mary Mitchell
Jan 25, 2021
3
Without looking at my car, this lady rep in servicing (Lisa, Lori?) told me I needed $2100 dollars worth of service. I questioned her and made a phone call. I told Mercedes Benz of Bellevue to give me my car back.. I bought the vehicle at that dealership 2 years ago. At 50k miles, she said I need spark plugged changed etc! Nothing about the vehicles diagnostic system.. which codes A service and 20 codes ( check transmission) the vehicle tells you what it needs. Instead of paying $2100 - I paid $859, and was told my vehicle was in excellent condition.. just thought you should know. Total up sell... we have 6 Mercedes in sour immediate family... I?ve not have a honest consultation since I?ve been going to this dealership. FYI! they don?t make the bulk of the money on car sales
Kent Mckinney
Jan 24, 2021
5
Regular maintenance service performed professionally and with much more care than the previous couple years since taken over by Autonation. My rep, Jesus, was kind, caring and considerate.
DHKemmer
Jan 22, 2021
1
Unfortunately my experience was awful. First they sent me to the waiting room saying that would call me when that could discuss what services I needed. Finally I came out and asked when I would come up and they looked confused. Eventually they said my car had already been sent for services. I thought since I had told the service department the night before that I wanted both the full service since the service light was on and in addition the air conditioning was not working. They called me later to say it would cost a thousand plus dollars to check out all the air conditioning to check for a leak. Later in the day they called to say they could not find a leak but they could put $50 in Freon in the system and that would likely last another 3-5 years because my Freon had probably dissipated in the 9 years I had owned the car. I wondered why I wasn’t give the $50 option at the start rather than the thousand dollar option. When I came to get the car and drove away the service light came on. I turned around and went back to be told that they didn’t know I wanted the service done even thought I told the service tep on the phone twice that this wa why I was coming in, of course if they had bothered to ask me when I brought it in rather than leaving me waiting for 45 minutes and then sending the car back to the shop they might have learned that fact. They called me then to tell me the mechanic had found a worn out hose. I told them to go ahead and fix it for another $800. When I came to pick up the car the service rep told me that they had noted there was a worn out hose that needed replacing. I said that I knew and had authorized that repair last night. Oh we didn’t know that was the response. So I said can I get my car now (I had been waiting 15 minutes in the service area waiting for someone to talk to me at that point. Then they said the car wasn’t washed but was in line so should be ready in 10 minutes. I said I had another appointment and didn’t expect it would take over half an hour to pick up a car they said was ready for me. I had to leave and come back again to pick up my car - my fourth trip to the dealer in two days. Finally after $2,000 + service charges I got back my car. All they had done was put Freon in the air conditioning unit, replaced the windshield wiper and put in a new pump. The rest was labor just poking around the car for several days. What a rip off. I will never go back there again. Too incompetent and the most customer unfriendly shop I have ever had the misfortune to deal with.
Cliff Allen
Jan 19, 2021
5
great service and everyone is really helpful. I get my car serviced twice a year.
Gurwinder Singh
Jan 9, 2021
5
Great experience with David Song in sales. Very attentive, patient, understanding, and wanted to understand our needs for a new vehicle.
Anthony Ferreras
Jan 9, 2021
5
The customer service is very attentive at Mercedes Bellevue-down to the detail. From the greeter to the advisor and finally the mechanic/technician you can tell customer satisfaction is a high priority.
Doug Briggs
Jan 7, 2021
5
My wife and I just bought a new car at this location. The entire experience was excellent. Thomas Mioc is a very warm and friendly salesman who took care of all our needs and helped us close the deal without any hassles. Highly recommend this location if you are in the market for your next car!
Aman Verma
Jan 7, 2021
5
Bellevue Mercedes service always provides a white glove experience. They treat you like a....Mercedes owner. Very professional, accommodating and personalized. All good!
Dave Lavin
Jan 2, 2021
5
Customer service, Raymond (our sales person) ready to assist and was able to answer all of our question. He listens to what we wanted in out Mercedez. Finance Officer Tudi was awesome. Professional and knows her job well. Great Team !!!
LeoSol
Dec 22, 2020
5
😀I got excellent service
Pen Hou
Dec 19, 2020
5
Efficiency, Friendliness, Quality of Service.
Carole Ellison
Dec 14, 2020
5
If you would like to buy a car at Mercedes-Benz of Bellevue, ask about David. As a person, he is very kind and very nice. He will provide you with the best service because he is very professional. Also, he will go above and beyond to make your favorite car to be affordable for you.
Aksana Varashkevich
Dec 13, 2020
5
Very professional, showed safety regarding COVID, no pressure tactics.
Dorothy Stewart
Dec 7, 2020
5
Went for a recall service, waited long time after the issue was announced. Good service Plus did good job cleaning my car
Shiyi Ji
Dec 6, 2020
5
I was car shopping this month, something I really don’t like to do at all, and I must say that Jacob Baker from Mercedes-Benz Bellevue made the whole experience actually very enjoyable! He was professional, informative and not pushy whatsoever. I really felt he was genuine, honest and was really trying to do right by me. The GM and Ashley from financing were also fantastic. Ashley specifically was a wealth of knowledge about leases and again I felt very comfortable with her recommendations and financing options. I walked away with the car of my dreams at fair price and a gigantic smile on my face :) I am no longer an Audi or BMW girl, I am Mercedes Bellevue all the way! Thank you for making the experience so fantastic Jacob Baker and the Mercedes-Benz Bellevue team!
Meli Berendson
Nov 30, 2020
5
I was car shopping this month, something I really don?t like to do at all, and I must say that Jacob Baker from Mercedes-Benz Bellevue made the whole experience actually very enjoyable! He was professional, informative and not pushy whatsoever. I really felt he was genuine, honest and was really trying to do right by me. The GM and Ashley from financing were also fantastic. Ashley specifically was a wealth of knowledge about leases and again I felt very comfortable with her recommendations and financing options. I walked away with the car of my dreams at fair price and a gigantic smile on my face :) I am no longer an Audi or BMW girl, I am Mercedes Bellevue all the way! Thank you for making the experience so fantastic Jacob Baker and the Mercedes-Benz Bellevue team!
Melissa Berendson
Nov 30, 2020
5
Excellent customer service. They always go beyond to make things happen.
Cecile Saintobert
Nov 29, 2020
5
Great service and always fast.
Bryon Ziegler
Nov 29, 2020
5
The service person who took care of my car was open, candid, and professional. it was a good experience.
Haruaki Kayama
Nov 28, 2020
5
Excellent service. I would definitely recommend service to be performed at this facility.
Alex Hsu
Nov 22, 2020
5
Good service Josh from the service department is amazing
Amit Margolin
Nov 17, 2020
4
Heru was very nice and very courteous. He answered all of our questions and made sure the car was ready when promised. He is very professional while being personable.
Donald Brouillard
Nov 12, 2020
5
Great customer service from Daniel at Mercedes of Bellevue!
Kathryn Englund
Nov 10, 2020
5
Sarah Q is the most amazing service advisor. I would highly recommend Mercedes of Bellevue.
William Co
Nov 5, 2020
5
Jeffrey Lewis was super nice and I'm very satisfied with my service and my GLA! Jeff provided great customer service and he took the time to to find my dream car. Thanks Jeff!!
Phim Lund
Oct 25, 2020
5
Great experience in the buying and service process
Wendy Ross
Oct 24, 2020
5
David was fantastic at helping my wife and I buy a car. We walked in, he made time to fit us in even though we didn’t have an appointment and pulled a couple vehicles for us to test drive ASAP. He then gave an extremely detailed demo of all the bells and whistles and made sure to set us up for success on our test drive. When we returned from the first test drive of the GLA he already had the GLC waiting for us to pop into. We got back and immediately told him to get us the paperwork to buy the GLC fully loaded. He identified that I was an Amazon employee from my paystub and even told me about the employee purchase plan credit and helped me fill out the paper while our trade ins were being evaluated. We then got full Kelly book value for our trades, when Chevy down to road offered us 8k lower on both of our trades. Overall a fantastic experience and very happy they helped us lock in a 1.99% interest rate with full maintenance package!
Shelby Tallent
Oct 23, 2020
5
Always greeted warmly when I arrive, courtesy vehicle waiting and a real-time estimate given for completion. My service advisor Sarah Q. Was very cordial and helpful. Looking forward to my next service visit.
David Hawkins
Oct 23, 2020
5
Went for airbag recall-related service and incidental puncture noted in one of the tires; very prompt service and excellent follow-up; got a loaner car; great experience.
Ram Naik
Oct 23, 2020
1
I went to there for annual maintenance. when they finished and returned my car. I found that three tires had low pressure. I told them to check on it. A few minutes later, they told me I was good to go. But just out of the service center, low pressure warning appeared again. 😱😱😱Obviously they did nothin to it. I was so frustrated! Do I deserve it? Do they know it's dangerous for driver? 😡😡😡
Liming Li
Oct 22, 2020
5
Excellent customer service. This is the second car I have purchased from Bellevue Mercedes and I cannot say enough good things about my experience. Both times I have used Heru as my sales rep and he goes above and beyond to make sure all your needs are met.
Sharon Quinn
Oct 18, 2020
5
I visited Mercedez in Bellevue, WA, met the agent Daniel Boggs for my repair issue. He is very kind and welcoming with hospitalities. I was so impressed as a user. Thanks all.
Young Lee
Oct 17, 2020
5
I have found the service at MB of Bellevue is professional, courteous and customer oriented especially Service Advisor Jesus Guerrero and his team.
Ron C. Peck
Oct 14, 2020
2
Disappointed with the service. 1st of all I was kept waiting - standing outside my car - for 10 mins while the service manager came in.Then the part was not there and I was told I needed to call the parts department to check if the part has arrived in 10 days. I asked why I could not be called when the part arrives instead of me calling to keep on checking if the part had arrived. The Service Manager told me that they did not have the process to to do that unless I left my car for an undetermined amount of time at the dealership until the part arrived. I expect better from a Mercedes shop. I own a Lexus too and as soon as I go there, I am immediately received by an associate and am never left standing feeling if I am ever going to get anyone's attention. I hope the Bellevue Mercedes Benz service center improves its service and pays attention to its customers
Khizer Sheriff
Oct 14, 2020
5
Excellent communication and customer service!
Eliza Cha
Oct 13, 2020
5
I like the way how the take care costumer and car.
Dusan Masar
Oct 13, 2020
5
The employees are very nice. My tire has a nail and they repaired it soon.
Yao Chen
Oct 13, 2020
5
The whole process of trading in an old truck for a new ride was incredible because the employees loved their jobs! Thomas Mioc is the next generation of vehicle sales people. He was respectful and kind. I was embarrassed to drive my old Dodge to the dealership and park in the front but it did not phase him. We made an appointment, test drove a Kia Soul, and the rest is history. I have a dependable and safe vehicle because of Thomas and the finance lady and Delilah. Friendliest people EVER. Thomas went over the carfax and maintenance performed by the dealership before the car was up for sale. He answered my questions. The financing part went smoothly. The key felt good in my hand! I was so happy to drive home that night, with no worries, knowing my family would be safe in this vehicle. Thank you Thomas! Thank you Mercedes Benz of Bellevue! And the best part, I did not buy a luxury car but and I still received the great service that everyone deserves. And that says it all. I would recommend Thomas Mioc and the dealership to everyone!
Jennifer Ostwald
Oct 12, 2020
1
Is one hour $200 labor too expensive or normal? Yesterday I went there for passenger side airbag recall which is free. At the same time I requested to replace passenger side rear lamp. Totally 2.5 hours spent including half hours washing car. So I guess around one hour was spent on replacing the lamp. And I was charged $200+tax labor fee. AutoNation Collision Center quoted 0.5 hour. I understood it could take twice time here but not three or four times since anyway, replacing airbag needs time.
Chenliang Sun
Oct 11, 2020
5
I did a check engine light diagnostic & associated repair with the Bellevue Mercedes team. My service advisor Malachi Lucey is the best! Malachi kept me up to date as my car was repaired. He was an excellent service advisor! Definitely going back.
Bryan Dieudonne
Sep 28, 2020
2
The car was damaged in a very specific and hard to reach spot during the recall repair. When I went back to dealership for the third time to resolve it, both the customer service representative and service manager questioned that they did the damaged and said ? as a courtesy we will fix it this time? Not only was I made to feel that I was taking advantage of them but they refused to take responsibility for something that clearly happened during the repair. The service representative was extremely unprofessional and as result of this experience I will no longer go back for service or new purchase.
Bernardo Cozza
Sep 24, 2020
1
After reading many of the reviews of this dealership I understand why we were treated with such disrespect. After spending many hours at the dealership working out details of the sale of a used car for our daughter, we decided to Help her make the purchase. We sent in the signed paperwork and were on our way in at an agreed on appointment when we received a call that the the car was just sold to another buyer. The sales manager wouldn’t let me get a word in edgewise when I tried to talk about what had happened. She also stated that this type of thing happens all the time. Unbelievable! I guess unless you are the uber rich, buying a new Mercedes you will get treated like a second class citizen.
Mike
Sep 22, 2020
5
I want to give a shout out to Malachi at Mercedes Bellevue. He went to bat for me with my warranty on my Mercedes, and got repairs done as needed. I am very overall impressed with his ability to articulate, advise, and care about my vehicle. Thank you so much! 🙂
Ivan Grishko
Sep 21, 2020
5
Good service. People very responsible and communicative
Richard Kemp
Sep 18, 2020
5
Great service, well knowledgeable sales people , great products!
Diana Zheng
Sep 2, 2020
5
Great service received by Greg P. Thank you Greg. You have always been a great guy!
Rosy Ramjee
Aug 24, 2020
5
The staff is always polite and cordial. How ever, I had service done and was told it would take an Hour and a half. It took 3 hours!! I didn't have the Luxury of someone picking me up and they do not offer shuttle service due to covid.
Paul Field
Aug 19, 2020
5
We have always been very pleased with the service at Mercedes Bellevue. Ryan Collins is excellent as our service contact. He is friendly, polite, and very knowledgeable. Service is precise and quick which keeps our car humming.
Mike Powers
Aug 17, 2020
1
Friendly customer service, however diagnosis was not what was requested and very questionable in legitimacy when taken to another certified MB mechanic for second opinion.
Brian Bachar
Aug 15, 2020
5
My sale person Yaroslav Romanyuk provided impeccable and professional services. He was amazing to deal with. He listened our needs and got things done fast without the hassle. I appreciate his professionalism and kindness. I will do business with them again in the future :)
Jungeun Roh
Aug 3, 2020
5
Excellent customer service and above and beyond care. Service staff was very courts they are very concerned about the Covid 19 precautions.
Anura Jayatilake
Jul 27, 2020
5
I had an incredible experience at Mercedes Benz of Bellevue! They assisted start to finish on the purchase of my dream car and I could not be more thankful for Brandon and the support of the entire Mercedes team. This was my first car purchase and I and high hopes that it would be a positive, memorable experience, and I am so thankful that it was exactly what I imagined! My representative Brandon was so patient, kind, and truly cared about finding the perfect car for me. He sourced the perfect vehicle in California, and made sure the shipment and delivery process was smooth even despite COVID-19 delays. It arrived in immaculate condition, and I am so in love with my new car! Huge thanks to Brandon and the Mercedes of Bellevue family – you all are the best and I can't imagine purchasing my car anywhere else!
McCall Concannon
Jul 23, 2020
5
My 1st service appointment since buying my car. Chad Dobbs took care of me and he could not have been more helpful. Great service, With the Covic-19 everybody keeps their distance Good customer service.
Les Leon
Jul 16, 2020
5
Great service, With the Covic-19 everybody keeps their distance,drop your car off and pick up a loaner all that is clean and Sanitized. Good customer service.
Bianca Williams
Jul 13, 2020
5
I have had nothing but excellent service from this place since getting my first Mercedes in late 2017. This week I was there for an interior detail and regular service and when checking out today, there was an issue with their system. Instead of having me hang around while they figured it out, Matthew and Justin just took care of it and sent me on my way!! My car looks beautiful and I’m looking forward to my next one that is currently on order. Thank you so much!
Lance Byrd-Gonzalez
Jul 3, 2020
1
We walked in and stood, ignored, for over ten minutes, while employees chatted with each other but not with customers and for sure not with us. Finally a woman, without a mask and without keeping her distance, walked over to ask us if we had an appointment. When we told her that we hadn't known we needed one, she told us that due to Covid safety precautions, we needed to have an appointment. That would have been easier to swallow had she or the bulk of the other employees been wearing masks...also a safety precaution, last I checked. I saw almost no one shopping but many employees, hardly any in face masks, and they continued to chat with each other and ignore us, so we left. We are in the market for a new GLC but will get it elsewhere. Horrible horrible customer service and oh yeah, you guys might want to put on your masks.
Kimberly Siegel Wolf
Jun 21, 2020
5
I had a good experience with getting an oil leak fixed under warranty, it was serviced in about 4 hours while I was provided with a loaner car. I was glad there was no mention of added expendables for anything which was meant to be covered by warranty
Ravi Shastri
Jun 16, 2020
5
Excellent customer service, beautiful cars...
Marly Christenson
Jun 6, 2020
5
Service Department is excellent. On time, no extras, always right the first time.
Gary Gilbertson
May 14, 2020
5
Excellent service and customer follow up.
Dick Lyons
May 12, 2020
5
I always get the best customer care from MB Bellevue. They are not pushy when it comes to selling. They let you decide but give you great options. My wife and love David Song. He is great! He delivers above and beyond. Look for him if you're in the area, I guarantee you, he will take extra good care of you!
Boyet Espinosa
May 5, 2020
5
The service at Mercedes-Benz of Bellevue remains to be of good quality and generally responsive. Service Assistants and Managers make an effort to satisfy customers and will at times go above expectations. On the less positive side are the personnel turnover and the reduction in shuttle service since Barrier sold to Auto Nation.
Jack Sutherland
Apr 23, 2020
5
Great service, battery died towing service picked up my car, workshop replaced it was under warranty! Thank you!
Betza De Leon
Apr 23, 2020
2
Not the level of respect or customer service that I have experienced at other Mercedes dealerships.
Gregory Werry
Apr 15, 2020
5
Had my oil changed on 4/11/20, workers were wearing masks and people were social distancing themselves. I was in and out within an hour. Car is humming like it should.
Andres Mendoza
Apr 13, 2020
5
My service advisor was Jesus. Very polite and efficient. The Service Department seems to be very well run.
Van Ramos Jr.
Mar 31, 2020
5
The service was great and service advisor Jesus was really good.
Dino Ungaro
Mar 30, 2020
5
The people at the dealer was very friendly and helpful especially the sales person. It was a pleasant experience.
Won Chang
Mar 29, 2020
5
Professional and knowledgeable service reps who care about their customers. Excellent service! Thank you
J. J. K.
Mar 26, 2020
5
We just had our suv serviced last week. It also needed the front drivers seat repaired and while we were at it we asked if it could be detailed. Our service advisor Sarah Quinonez was amazing and kept us up to date until we picked it over the weekend even while she was out of the office. We couldn't be happier with the level of service we received from Sarah and Mercedes Benz of Bellevue!
Eric N Tiffany Washington
Mar 23, 2020
1
Insincere, incompetent, rude, unapologetic sales people with "do not give a xxxx about customer" managers which clearly shows why sales people turned out to be that way. You care only when you going to buy and put your money down, after that customer means nothing to you. Valuing customer is not just sending out BS follow up emails, what matters is how you address customers concerns and how you indeed treat them. I just believe you don't care. The only reason I am providing feedback is coz I was already your customer, I leased a Mercedes few years ago. This was my second time I came to your dealership and I don?t expect to get ripped off so I wanna let you know what kind of dealership you are. You sold me a faulty car by deception and extremely poor customer service following up: 1) first in test drive when I asked your sales guy why TPMS light is on, he said it?s because weather is cold and it will go off after driving. It didn?t go off, and when I was purchasing car I asked him to check that sensor to make sure it is working, he came back said sensor is fine it is just needed to be reset by infiniti dealership then it will be fine. Probably he didn?t expect me to go to infniti dealership the next day after purchase and figure out he was lying to me. Other problems showed up on the car like brakes start making noise and when I showed it to other mechanic they said rotors and brakes all need to change immediately. That tells me either how crappy your inspection is or how insincere you people are. 2) After my purchase, next day I realized one of fug lights is off. Sales guy told me bring the car to service we will fix it right away. I gave him exact time (8:30 am) to bring the car and he confirmed. However, when I brought the car @ 8:30 am apparently he did not check with service department and no appointment was set for me which I expected it should've happened, as a result of this mess, the part was not in house so they had to order it so my trip was completely waste of my time with hassle. According to your service guy if the part was already in house the job would not take more than few minutes of my time instead of ended up with no car and taking back and forth uber. When I brought this up to your sales guy, he even didn?t bother to apologize for this headache coz of his lousy unprofessional customer care job. Even after they fixed the light, nobody even gives a xxxx to call me the car is ready for pickup. Anyways I was able to figure all these faults within 5 days of purchase and returned the car on time and did not let you treat me as stupid person to be taken advantage of. So screw you, you definitely lost my business all for good and never ever recommend to anyone to go to you for any purchase. Just having Mercedes title doesn?t make you got high standard levels and ethics.
Aidin Mehdipour
Mar 18, 2020
5
Service was Fast and Easy - glad I have a serve agreement.
Teresa King
Mar 16, 2020
5
My experience from beginning to end was flawless. Flawless, from picking out options and speccing a car, officially ordering the car, waiting for delivery, and finally delivery day! My rep Gregg of MB Bellevue was always in contact whenever new news was available regarding my car. He is extremely knowledgeable about the features and has an eye for detail! I highly recommend anyone looking for new or used MB to visit this beautiful dealership.
Chi Lu
Mar 16, 2020
1
not satisfied may be looking for a new place to have my Mercedes serviced. I am a 40 year mercedes owner. Bought in bellevue.
Charlene Roberts
Mar 16, 2020
5
MB Belllevue has an excellent service center. Car was done on time, it was easy to schedule an appointment and the entire staff were friendly and professional. They are definitely not like some of the other dealerships around. They are clearly at the top of their game.
Catherine Lord
Mar 13, 2020
5
Always an expert and pleasant experience. Even though my car is a 2011, the team takes excellent care of me.
Peter McClung
Mar 11, 2020
5
Brandon and Tuti were both outstanding and a pleasure to work with. They made the automobile purchase very enjoyable and smooth. Excellent experience. Wonderful facilities.
William Cornell
Mar 11, 2020
2
Checked in at 1:40 took 1 hr to check in . Didn?t leave that dealership until 5:30 with a toddler . No one said hey this is where our waiting room is . No one communicates effectively. Guy was new ok I get it but after they all saw how long the check in was going someone could have stepped in . Asked for a loaner they said no , I understood why . So I asked for shuttle . Another nightmare in itself . Asked how to change radio station in my car No one knew .
Sombath
Mar 11, 2020
5
Chris Santiago was very helpful. He always was so nice and kept me in the loop with progress on my car everyday. Mercedes Benz of Bellevue is lucky to have such a wonderful service advisor who cares about his customers.
Harmandeep Dhaliwal
Mar 5, 2020
5
I am very happy the car I purchased from Mercedes Benz of Bellevue Salesman Jason Wisher helped me he was very friendly and polite If you want to buy a car I recommend this dealership and find Jason you will be glad I like to say I got a very good deal on my car 🚘
Fusun Subaykan
Mar 3, 2020
5
Great staff , was welcomed so quick , got a great loan car , dealer provided good communication
Dee Sulistyaningrum
Mar 2, 2020
5
Great experience. I take my car to them........all the way from Port Ludlow. I’ve tried other Mercedes dealerships, but Bellevue is heads and shoulders above them all. Malachi is a special person! Excellent service and follow up!! UPDATE APRIL 19,2021 Giovanni continued my excellent service at MB Bellevue. I made an appointment to replace a recalled air bag. Everything was completed before my estimated departure time, which was a tight schedule in order to meet the Ferry, and a free loaner car was made available for my use.
Cheryl Snow
Feb 28, 2020
1
We purchased the car less than 1 year ago with an extended 2 year warranty. I took the car in to have the emergency brake adjusted and after dropping the car off, didn't hear back on their diagnosis for almost 2 days. The service rep was uncommunicative and after that time I reached out to the service manager (Eric Gordon - the only saving grace to Autonation / Bellevue Mercedes); he said he'd look into it and get back to me promptly (which he did). Yes, the assemly would need to be replaced and they would cover the entire cost. He said he or one of the team would get back to me the next day with a completion time. I hear from the original service rep the next day saying that the "assembly needs to be replaced, he can't find any record of my warranty, and that I would be responsible for the entire $1,100." At this point, Eric (service mgr) gets involved again and clears up the situation for the rep (Malachi). When checking out Malachi proceeds to justify his lack of communication and knowledge of my file. He asks me 4 different times for a favorable review and gets frustrated when I point out how where he and Autonation fell short in the process. Here's the recommendation, "Don't get stuck with Malachi". Ask for the service manager, Eric Gordon.
Christopher Judd
Feb 28, 2020
5
Excellent service. A nice man greeted me (Jerome) and Sarah (service advisor) guided me through the check in process. Sarah also gave me several updates on the service work on the car. They even finished the work early and for a bit less than the quote. An exceptional service experience.
Gary Bennett
Feb 26, 2020
5
Everytime I take my GLS450 in to be serviced I love how I'm treated. Jesus is always so caring and accommodating to what I'm asking/wanting. Before I got my Mercedes I used to dread servicing my vehicles because I always just felt like another number. I recommend this place every single time!
Monica Kramer
Feb 25, 2020
5
Service Rep Jesus was respectful and knowledgeable in his line of work. Makes customers feel comfortable, like dealing with a family member. Excellent customer service, a model for others to emulate!
Walter Sahara
Feb 25, 2020
5
Had a great experience working with Bernard, Delilah, and Lorenzo at Mercedes-Benz of Bellevue. They were attentive, knowledgeable, and a real pleasure to work with. Would easily recommend this dealership to everyone I know.
Peter Lagow
Feb 25, 2020
5
Wonderful service and fair trade value. David provided us with top notch communications and service!
Sharri Greene
Feb 23, 2020
5
Jesus in the service department was exceptionally friendly and professional.The recall work was done in a timely manner.
Marilyn Jensen
Feb 22, 2020
5
I just took my car in for a faulty fuel line and, as it turned out, a battery replacement. The staff was great, from Devon greeting me and checking me in, to Milachi, my service Rep. Since it was under warranty, I didn't have to pay anything. When I returned my loaner car, Devon and Jerome were very helpful and welcoming.
Toni Hoffman
Feb 20, 2020
5
Bernard and Jason were wonderful and very professional that made my purchase exceptional.
Lydia Randolph
Feb 19, 2020
5
Great customer service to lease the car that my daughter liked it and fits in our budget for the monthly lease payments.
Prasad
Feb 18, 2020
5
Love the new Mercedes cars. Great technology. Bellevue Dealership is the best to work with. Salesman really know their products, especially the new cars
James Ferguson
Feb 17, 2020
5
Excellent !!! Have gone to this place for my recent car service and Sarah helped me lot to make me understand the details of the service, provided timely updates.
Vinod Parna
Feb 14, 2020
5
We had a great experience buying our second car from Mercedes of Bellevue. Jeff our salesman was fantastic, and Morton and Ashley from finance made the process super easy.
Kimber Anne
Feb 14, 2020
5
Took my c300 in for first service.Service Advisor was extremely knowledgeable and helpful.Answered all my questions. Made the whole experience very pleasant. Thank you!
Anthony
Feb 13, 2020
5
I am thankful to have service here. Everyone is professional. All process are so easy and non-stress.
Tien Ly
Feb 12, 2020
5
Sarah was my service advisor and kept me advised via text if the status throughout the process. I was able to have a courtesy rental car and they returned my car to me washed!
Virginia Leen Goldberg
Feb 10, 2020
5
Great dealership with great employees. Great employees, manager and cars. So much better customer service at Mercedes than Range Rover. Lindsey was my salesperson and she was the best!
Brooke Andersen
Feb 5, 2020
2
The quality of this place has gone down: 1. Normally I drive in , wait in my car, a sales person will come in 2 min, check from a list, tag the car and then walk you to the service manager. This appt, no one showed up, went to the front desk where I was waiting for 10 min even when there were 2 reps(and an add like 3rd one who showed up after few min) and just 1 car ahead of me. 2. Tire pressure was not checked, as soon as I drove out after servicing the low pressure indicator turned on 3. I was willing to wait for 2 hrs, for a bulb replacement (had to leave by 12 and my appt was at 9:40 am), yet the service manager told me that it was not enough time to wash my car and marked the request as do not wash. All work was completed at 11:15 and obviously the car was not washed.
Swapna Pidady
Feb 4, 2020
5
Sarah my Service Advisor did a excellent with follow up calls and handling the service and repairs performed on our GLK. Tony H. my Technician is the best !
Marc Larson
Feb 3, 2020
5
Excellent service. Michael Roberts was very helpful and friendly.
John Holt
Jan 23, 2020
1
I brought my 2019 C300 for comp service and to adjust the windshield wipers. The left wiper chatters across the windshield during any rain. They advised that there was nothing wrong. When I left the dealer it was worse than when I brought it in. It was so obvious. If I would have noticed this issue before buying the Mercedes, I would have not bought it. This should not happen to a luxury car. I would not recommend this service center.
Barbara Calvo
Jan 22, 2020
1
Service team and support teams are grossly understaffed. Very hard to get person on phone for an appt or service update. When go to drop off or pick up car it is like a ghost town. So frustrating that it makes us seriously consider not buying another Mercedes.
Jade Brown
Jan 21, 2020
3
Dropped off my car for service. Was not provided a list of what would be done to the vehicle, not a cost estimate. Service was completed in under 3 hours. Picked up my vehicle, and was not provided an invoice until I asked for one (they were, however, quick to take my payment card). Only after I had paid the invoice and requested a breakdown of the service was I provided the invoice. No offer was made to walk me through. The service rep did ask where my gas tank was at (full, why do you ask), because he thought it prudent to add a fuel additive. When I said I would appreciate him running those things by me first, no offer was made to a) adjust the invoice, or b) apologize for not consulting with me. I packed up to leave, and the only other words spoken to me were goodbye. MB, I expect more. Please do better.
J F
Jan 21, 2020
5
I had a good experience there. People are friendly.
Joseph Achelpohl
Jan 20, 2020
5
The buying process was great. Malachi at the dealership was terrific and very helpful. He made an effort to put our requirements first and was very knowledgeable about the models we test drove.
Sundaram Narayanan
Jan 20, 2020
1
I bought a very expensive car here and you would expect the best possible service ever. The salesperson was ok, I had to wait almost 2hs for a cash operation (nonsense). I also purchased a few extras and the windshield hydrophobic protection. Because I was on vacation that week (around holidays) I asked them to keep the car and apply the protection (it's a 30m work) before delivering the car. The next day after multiple attempts I picked up the car. The protection wasn't applied, the car was dirty and had some scratches on the inside. The salesperson didn't even bother to make it right and asked me for a 10/10 review!. It took them another week to set up an "appointment" to apply the windshield protection. I had to wait for over two hours to get the service done. The worst part is that the protection is not hydrophobic. The manager offered me some goodies to make it right, when I asked them about it they said "the person is not in the office today" - how convenient. This dealership is really bad and I am considering on doing the maintenance in Lynwood in the future.
Julian Morelli
Jan 16, 2020
5
Kevin made buying a car so easy!! We were in and out in 4 hours. He even helped get the electronics set up before I headed out! Nice touch. Thank you Kevin!
Katharine Maldonado
Jan 16, 2020
5
Everyone is always friendly/professional and go the extra mile!
Karma Phee
Jan 14, 2020
5
Courteous professional service team.
Umesh Amin
Jan 13, 2020
5
The attention from from Wayne at Mercedes Bellevue Wa, was professional, fast and well done.
Ruben Hernandez
Jan 11, 2020
5
Brittany was amazing! She was extremely empathetic to our needs and provided us with excellent options for our new MB! Thank you Brittany. We love our new car:-).
Shyam Krishnamoorthy
Jan 9, 2020
5
I would like to compliment Michael Roberts. He has been most professional and gone to great lengths to assist me and I would definitely recommend him to others for his excellent customer service!
Suhua Xu
Jan 8, 2020
5
Good follow up and service - advise what need and not needed -
Leo Szeto
Jan 6, 2020
5
A super nice experience and only helpful employees. Thank you very much for your patience and for answering our 1000000 questions as newcomers.
Adriana Löffelmann
Jan 4, 2020
5
Friendly clean environment, bought a CPO 2017 C300 at night in the rain. Got it home and it had a scuff on the rear bumper and a softball size dent in the passenger door. Not sure if I like the no haggle price but oh well. It’s within the budget and better than a lease
Charles Shoop
Jan 3, 2020
1
In 2019 alone, my GL550 has been in the shop 8 times for the same issue. It shutters/shakes at highway speeds. On the 7th time and $5000 later, I find out this is a known issue. The reasons/service performed on the vehicle make no sense and they have done the same thing multiple times. Replaced all the tires/wheels 2x, alignments multiple times, replaced gas cap, cleaned wheels and balanced the tires, replaced brake pads, wrong fluid levels, replaced spark plugs, took wheels off and on. It seems that Mercedes would want to Lemon this car rather than perform/invest labor on it.
Chantelle Chase
Jan 2, 2020
5
Always great service! Highly recommend!
Kim Cowman
Dec 31, 2019
5
No words! Great customer service more than expected. Jason is really good in helping you out and meet your quotes.
Deepak Garg
Dec 26, 2019
5
Both the Customer service and the Cars are the best in the Seattle metro area.
Michael Moricz
Dec 25, 2019
5
Gregg was a very helpful salesman in all aspects of the purchase, I was very pleased..
Rand Thomas
Dec 23, 2019
1
I don’t feel the advisor was totally honest with me. After checking my car he told me that the repair would be around $400. I was there for 3 1/2 hours waiting for my car and when I received the bill it was close to $800. I don’t feel comfortable about doing business with this dealership but I’m stuck because we bought an after purchase warranty from them.
Kathy Voutilainen
Nov 26, 2019
5
We recently got GLE 2020 from Mercedes of Bellevue. Malachi Lucey is awesome! He is kind, patient & a great salesman. He guided us through the whole process of booking the car to owning it. We went for a custom build & he took time to explain all the available packages & suggested to us ones which are must to have. He has vast knowledge about all the features & he never pushed us to buy any specific package. He kept us informed about the updates while the car was in production. We got the car exactly on time which he committed. We would recommend Mercedes of Bellevue & Malachi specifically to all my friends & family. Thank You
Hemant Goyal
Nov 10, 2019
5
I just bought my 4th MB in 5 years and dealt with Heru Tarjota. Heru is one of their top salespeople and I can understand why. He was very attentive to my needs, helped me to get the best deal and I drove away in my new, fully loaded, 2020 GLE. He has given me a tutorial and will be there for me when I need remedial training (which, for me, will be several more visits. I would recommend MB of Bellevue and Heru Tarjota for anyone who is serious about buying one of these outstanding automobiles.
Harry Wilson
Nov 7, 2019
5
Thorough servicing; nothing missed.
Jerry Mickelson
Oct 31, 2019
5
I recently purchased a GLE from Malachi and the process was easy. I appreciated the ability to 'Reserve' the car until I could get to the dealership to test drive. The no haggle pricing makes things stress free as well. Thank you MB.
Tami Mathewson Baddeley
Oct 29, 2019
5
The service experience is fantastic. The team is thorough, timely and communicative. I love my service lead Justin. He is awesome and made me feel at ease with the service process Thank you MB
Mitch Winther Theresa Schruefer
Oct 28, 2019
5
Kathryn is a great sales person. The minute I took the test drive, I knew this was the car for me. It's been 1 week today.Thank you Kathryn. I love my 2016 E-350.
Wende Johnson Wahl
Oct 19, 2019
1
I visited this dealership twice for test driving a certain model of the car. Both times, I told the sales agent that I want to upgrade my car to this specific model and to let me know if there is availability in the inventory. There was NO response (no email, no call) from anyone both times. Either the guys there are not interested in selling the vehicles or they dont have time to look through their inventory. Poor customer service (not even including details about long wait times).
Ajeta Singhal Joshi
Oct 10, 2019
5
From the moment I pulled into the service department I was greeted and treated so well. My service advisor, Jesus, was outstanding. He explained everything. He was professional, friendly and did everything he said he’d do! Thank you Mercedes Benz of Bellevue! Cindy Gibbons
Cindy Gibbons
Oct 7, 2019
5
Has a great experience getting my 2016 SL. Love the car and the great service.
Shawna Kaiser Cottrell
Oct 6, 2019
5
Service is great, especially the sales associate, David Song.
Richard Wang
Oct 4, 2019
1
We came me and my wife on Sunday after making an appointment with Katherin on afternoon , she was not experienced in cars and we aasked her about manger and she would not bring him up till we insisted even that he came by looking at us and he finally came with a rude personality and said that they solid on their prices and will not talk about anything and left and did not come back and he was ready to go home because we saw outside crossing the road leaving his work and it was so unpleasant drive for us foe 1/2 an our and for nothing and for the worst customer service in car dealer place we ever had and we could not believe it that was in Mercedes and Bellevue area, they need to change their staff and managers and they need more training for customer service and respecting their customers and I do not recommend this place to anyone up till further corrections made .
Mazen Dahan,MD
Oct 3, 2019
1
WE went today (me and my wife) to buy SUV , the car sales woman (Kathryn) was rude and we asked to talk with manager shift and she refused and finally he came where he was really more worse than her and did not talk or sit down even with us and told us the price that will not change and gave us very low price for our car(because we were trying to trade in our car) , he was finishing his shift so did not want to talk with his customers or even attend or even listen to them . The worst place we ever been to buy a car that we felt badly treated as customer,really we do not recommend any one to go there , they should feel ashamed of their dealership customer relationship and services .
Mazen Dahan
Sep 29, 2019
1
We went today (me and my wife) to buy SUV , the car sales woman (Kathryn) was rude and we asked to talk with manager shift and she refused and finally he came where he was really more worse than her and did not talk or sit down even with us and told us the price that will not change and gave us very low price for our car(because we were trying to trade in our car) , he was finishing his shift so did not want to talk with his customers or even attend or even listen to them . The worst place we ever been to buy a car that we felt badly treated as customer,really we do not recommend any one to go there , they should feel ashamed of their dealership customer relationship and services .
The worst customer services
Sep 29, 2019
1
WE went today (me and my wife) to buy SUV , the car sales woman (Kathryn) was rude and we asked to talk with manager shift and she refused and finally he came where he was really more worse than her and did not talk or sit down even with us and told us the price that will not change and gave us very low price for our car(because we were trying to trade in our car) , he was finishing his shift so did not want to talk with his customers or even attend or even listen to them . The worst place we ever been to buy a car that we felt badly treated as customer,really we do not recommend any one to go there , they should feel ashamed of their dealership customer relationship and services .
Mazen
Sep 29, 2019
5
Excellent experience. Chris was very professional and responsive. The process was smooth and comfortable.
Ron Spiegel
Sep 28, 2019
5
I took my GLC 300 coupe for its first service. The service completed promptly. And the consultant Jesus Guerrero I worked was professional and friendly.
Amos Chong
Sep 27, 2019
2
They sold us a clear plate service (in house vendor) for our brand new E63s AMG only to take off the badges off and not put it back on because of "liability" reasons. The clear plate process took 2.5 months to complete as a result. Reached out to the dealership but it took over a month for them to offer any type of a resolution and they refused to make things right to satisfy their customer's complaint. It was their profit first, customer second. We will never return to this dealership to purchase a vehicle ever again.
FZwick
Sep 24, 2019
5
I sent my car here for a service. The whole process is mind free. The service consultant, Brandon Bridge, is very professional and helpful. Highly recommend!
Chanjuan Wen
Sep 20, 2019
5
The customer service was excellent. Prompt, personal & professional.
Pat Hamman
Sep 19, 2019
5
Good price and quick appraisal for trade-in, friendly atmosphere, best value for the money for loaded vehicle, easy access to the dealership location. Would recommend to a friend.
Vlad R
Sep 12, 2019
5
Brandon is one of the best & most professional service staff in this dealership! His professionalism, communication, and knowledge of the product is impeccable. We bring our AMG GT’s to see Brandon and only Brandon as he leaves our vehicles in better condition than we left them. Me and my husband enjoy our experiences here more than ever since Brandon has worked in Service as well as the service greeter that is at the front counter with the hat and bow tie. Highly professional staff and highly recommended.
Yuliya Tsvileneva
Sep 6, 2019
1
On Aug 2 I brought my R350 to Benz of Bellevue to be diagnosed and the service advisor Sarah said she will call me later with the results. 2 hours later she told me my vehicle need all 4 wheel speed sensors replaced. Cost was $1722 +tax. The price was high so I asked if there was a 10% discount and also for a draft of invoice or list of the parts & fees. She started to get unhappy and angry at me and wouldn’t give me an exact price or details. After talking for like 20 minutes she hung up and few minutes later she texted me that the parts and labor total is $2166. I was so angry and frustrated because on the phone she gave me numbers $1586 + tax and just because I asked for an invoice or just a list of parts/prices that she wouldn’t give me, she raised the price by several hundred. I was so frustrated that she made the price higher than before by so much! I ended up going to Benz of Seattle that gave a very fair price for the same work as well as detailed papers showing parts/prices. Great people and very helpful. They also didn’t get frustrated because I ask clarifying questions or because of my accent and my English isn’t perfect. Also did not get angry at me or raise the price by $500 because Waste of time and $200 by bringing my car to Benz of Bellevue to get a diagnosis but no details or help. Just an bad experience and terrible service leaving me angry and unsure about what happened to my car and what needs to be replaced.
Jian Yi Li
Aug 19, 2019
1
I made an appointment for my gl450 airbag recall service but advisor told me that they did not have the part so they are looking for "compatible part" because I made an appointment online. I think they should be able to check my reason for my appointment and may be order the part or at least give me a call to let me know that they have to order the part. Now I have this "compatible" part installed and don't even feel "safer". Then I pointed out that I have 2 problems with my car and my little parking light went out. Advisor quoted $170 per problem to check and also YES they will charge you for changing your light bulb. All I can say is that this dealership or Mercedes Benz is not customer oriented but to get every dollar from your client for every service. Clients pay such money to purchase MB for customer service and it's quality not just your fancy looking dealership looking for ways to make money out of your loyal clients.
Chungkun Pak
Aug 11, 2019
5
Walking in just information, I was blown away by Brittany and the whole staff. They are amazing, attentive and will put in the extra hour or three to find you what your looking for.
Derick Hill
Aug 7, 2019
5
Andrew got me in quick and was very informative, always gave me updated on my car. I am extremely satisfied with my service!
Angela Tyler
Aug 5, 2019
5
Detailed and excellent service. My service advisor Brandon Large very helpful and knowledgeable.
J Sinclair Austin
Jul 31, 2019
5
Justin my service adviser was amazing. He was accommodate a 30000 mile service when I had originally came in for another issue. He was also easy to reach when I had questions.
Glynis Williams
Jul 29, 2019
5
I bought a used automobile from Mercedes-Benz, Bellevue and I am pleased to submit that their Sales staff exceeded my expectation in courtesy and product knowledge resulting in a pleasant buying experience.
JENS KLINNER
Jul 29, 2019
5
Get my break repaired same day when I stopped by on Saturday! Very nice service representative Jesus! Thanks you!
Bing Li
Jul 26, 2019
3
Phone system needed to improve, Why all the phone calls went to a call center but not Mercedes Bellevue office? I called more than 3 times just want to get someone to give me an idea when I can pick up my car but voice mail box was full. Phone system need to improve to avoid customer's complain.
Albert Chen
Jul 22, 2019
3
The service advisor was late for 30 mins.
Shitian
Jul 10, 2019
5
Went in for a quick oil change service. Sarah was fast, and got the car done faster than the quoted time.
Rinat Akhmadyshin
Jul 10, 2019
5
Fastest service ever. In and out in less than hour. Very impressed.
David Hinkle
Jul 9, 2019
5
Great professionals. I bought a part that ended up to be wrong and after two hours of them trying to fit, they gave up and did not charge me for the work. Very professionals. I always go there for servicing and every time I have a great experience.
Luiz Fernando Santos
Jul 8, 2019
5
My service rep, Chris Santiago went the extra mile for me , bringing to my attention a duplicate extended service contract and with his expertise guiding me to what I needed for maintenance on my vehicle. Thank you Chris and as always, Jerome. Auto Nation Bellevue would not feel like home without you!
Mary Jones
Jul 3, 2019
5
We were looking to replace our SUV and test drove many different brands. We felt the MB GLC 300 was the size we needed and it had the best ride and value. This is our first MB and the buying experience was great; no pressure.
Richard Choi
Jul 1, 2019
5
Excellent customer service from David N! He was very helpful throughout my buying experience. He continued to follow up with me on my questions after I purchased the car.
Teresa King
Jun 26, 2019
5
I have just signed a lease of a Benz C300 2019, it is a fantastic car. It is driving smoothly, and really powerful, the whole system is fully satisfied my requirements. The guy who helped me is Malachi Lucey, he is a really really nice person, and I would really appreciate his help. He showed me all the features of C300, and let me test drive it. I have specific requirements to upgrade the sound system, want to have a big screen. He helped me find the perfect car based on my requirements. If you want to find a person who can help you to find your dream car, he is the right one!
Jieming Di
Jun 25, 2019
1
It took me 7 hours for service A instead of 2-3 hours as promised and the 2 complaints I had was not fixed despite the wait. Car wash was not done too. The service consultant was gone way ahead of what time we agreed to meet up and do some brief on the status of the pending repair. Very poor service!
Joel Bagasin
Jun 25, 2019
5
Great Service! Ryan Collins got me in and out quickly with all service items done well! Thank you, Craig Gaudry
Craig Gaudry
Jun 17, 2019
5
My experience was good and everything went well regarding the problem I had to the quote and then the final bill
Andre Riley
Jun 15, 2019
5
David is really a good sales and they have good sales team, they help us to get the right car we want, appreciate, thank you.
Dongxia Zhang
Jun 9, 2019
5
Prompt, responsive, courteous, thorough, professional -- everything you could expect from a top-of-the-line dealer. Brought in an older model E350 for diagnostic, received detailed service plan/recommendations and courtesy fix of smaller issues. Highly recommended.
Csaba Dancshazy
Jun 7, 2019
5
The staff makes you feel like you matter to them. They go over and above consistently. The service is always timely.
John Davis
Jun 6, 2019
5
Mercedes-Benz US Region, Mercedes-Benz Bellevue done very Good service! They serious investigate and responsible for my car engine trouble. Ryan Collins ( Service Advisor ) and John Hubble (Technical Foreman) earnest their duties, they done a good job. I am sincere thanks!
Lai Ieng Wong
May 30, 2019
5
Excellent service! Very attentive and knowledgeable.
Debbie Gardin
May 22, 2019
5
Excellent service from Gregg! True professional very consultative and not a pushy sales person.
Rory hall
May 21, 2019
5
Alex was FABULOUS to deal with...very professional and enjoyable. Love my new car. Upsetting that my second key could not be keyed while I was there..I waited 25 min for no reason as they couldn’t do it.
Charlene Sue Buerk
May 15, 2019
5
I went here literally an hour before closing and check out a used car, it was nice Ryan Libiche was so awesome and didn't in any way make me feel uncomfortable and let me know they were technically closed. I didn't get out of there til sometime almost close to 10pm with all the paperwork etc. and the credit guy he was so nice as well. I loved the fact that I was able to go in there not be pushed to buy something else and be rushed since it was so late. I definitely will be back.
Alissa Bate
May 10, 2019
5
Andrew really takes care our concern and make things right.
Jessie Liao
May 9, 2019
5
The car was in for it's 30k service. Still have problems with my Apple phone on the car system, but that is a MB issue not a dealership one.
Jerry Todd
May 9, 2019
5
I went for service and overall experience was great, service advisor was great with everything right from taking the car and keeping me updated with the service completion.
Bhupinderjit Singh
May 9, 2019
1
At the time I bought my car from this dealer in 2016 I paid for four years of service. Yesterday I had the car serviced, as scheduled, for the third time. When I went to pickup the car my advisor told me, while obviously rushed and focused on other matters, that everything was fine, including brakes, tire wear, air pressure, fluid levels, upgrading of software, etc. I left and started to drive home, but immediately noticed the instrument panel indicated that the tire pressures were grossly incorrect. I returned to the service area. The service advisor never came., but a nice young man asked me how he could help and I told him. He then pumped the tires to the appropriate pressures, apologizing for the poor quality of service I'd received. If the mechanic who "worked" on my car didn't even get the tire pressures correct, do I have any confidence that the rest of the service was done properly? NO! Would you?
Richard Carter
May 7, 2019
5
Alexa in service department was so caring and professional. We were traveling when a check engine light came on. Alexa got our car in to figure out what was wrong plus she gave us a nice loaner car. Thank goodness problem wasn’t something extensive and she had us back on the road that evening. Then she called the next day to see if car was still okay. Alexa is a great ambassador for Bellvue MB.
Dawn K. Mack Dawes
May 6, 2019
5
Very accommodating,understanding and reliable people.⭐️⭐️⭐️⭐️⭐️
Zenaida Lopez
May 1, 2019
5
I bought my SLC300 from Ryan. He is very well versed in all the Mercedes Benz cars, very helpful and greets his customers with respect, he is very honest and upfront. I love working with him. I would recommend contacting Ryan if anyone is thinking about buying a Mercedes Benz in Bellevue.
Kat Kat
May 1, 2019
5
Great purchase experience with David Song. He is patient and provide us a lot of information, which helps a lot for us to make a purchase decision.
Jingjing Liang
May 1, 2019
5
Sticker Shock" was my reaction to the cost of this 8 yr service! Then they found some issues that needed attention/replacing, so again $$ shock. Michael was able to bring down the final bill so I was so relieved!
Alina Ackerman
Apr 26, 2019
5
There service is excellent and they will give you a loaner.. I had four Mercedes-Benz car in the family. We all enjoyed the luxury and comfort of driving each one of them! Try and you’ll going love and treasure to have that kind of Luxury and comfort in your life!
James Anthony
Apr 24, 2019
5
If you want to buy/lease a Mercedes Malachi Lucey is your guy. Extremely responsive, great personality and professional. He made the whole process easy and fast. If I repurchase a car, I would only go to him and his team. They did a great job taking care of my family and me.
Isabel Valle
Apr 23, 2019
5
Nolan was very helpful, knowledgeable, and not pushy at all!
Madeleine Kym
Apr 21, 2019
5
My driver's seat needed repair. MB of Bellevue made sure everything was taken care of flawlessly They even had a shuttle driver pick up the key for the loaner I used because I absentmindedly brought it home Ryan the service adviser was in touch with me by text constantly updating the status of the repair I am always impressed by their organization, 5 stars all the way
Mark Weinstein
Apr 19, 2019
5
A great place and awesome team - I went to service my car there and I really appreciate the service team over there for the great attitude and the wonderful service
Nabil Elhawary
Apr 18, 2019
5
Prompt, courteous, professional. Active listeners. Worked hard to get my business. My sales associate, Dan, was outstanding and a number of the management and staff also took time to reach out and introduce themselves to me. Great experience.
Ray Maas
Apr 12, 2019
5
Had to get a new key. Should have it today. Turn around was good
Purnell Davis
Apr 10, 2019
5
It was great to have us treat as a valued customer , and Heru the sale' man was superially awesome to help us complete all the process we have to own it
Young Hwang
Apr 8, 2019
5
After delivering my car for scheduled airbag replacement and finding out my car was not on the workshop schedule, my service advisor sorted it out and got the car in and reshuffled another customer airbags and had them installed on my car. He also told me to take advantage of a supplemental repair offering from Takarta for my inconvenience which I took advantage of. Service advisor was very helpful and obliging.
Len Reid
Apr 8, 2019
1
Since ownership change to Auto Nation, there’s been a vast decline in service and attitude. Service experience prior to Auto Nation was always A on all levels. Recently tho, made an appointment and was told when I got there they didn’t have me down on the schedule & was considered a “drop in,” and was treated accordingly. Then the excuses followed from “we don’t have enough technicians,” “our computers are down,” “our computers are slow,” to “we’ve changed call-in services & are experiencing problems.” Not a good idea to tell a customer such things. Given an estimate for work of $200, “could be more, could be less.” Upon pick up, never given detailed estimate ahead of schedule was $1900...way far off I must say. Could go on. On the positive side, shuttle service with driver Romeo was Excellent-efficient and timely-he was the best part of the service experience!
Joyce Hale
Apr 5, 2019
5
If you want the best buying experience ever, you must see Malachi Lucey in sales! He is 'driven to delight'! Love the great team at MB Bellevue!!
Deb
Apr 5, 2019
5
Andrew was very professional and provided me with a great customer service experience. I am very happy with the service I received. I would highly recommend Mercedes of Bellevue to all of my friends and family
Sofia Tangcharoensiri
Mar 29, 2019
5
Mike should get service professional of the year for this shop. He knows how to deal with Insurance and Vendors and makes things very seamless. I'd bring my other Makes in here if I could. Thanks again. -George
George Xidias
Mar 27, 2019
5
Ryan Kingsbury rocks! Terrific service experience!!
Jim Kilberg
Mar 26, 2019
1
I wanted to keep my personalized plate but Trudi didn’t know how. DMV said: I should NOT PAY for a plate I DID NOT WANT. She should consult them to get educated. What an inconvenience !!!!
Joy Carino
Mar 21, 2019
5
Gorgeous facility, attentive staff, and a genuine interest in finding the right car for you, regardless of whether it is a New Mercedes-Benz or one of the thousands of used vehicles available from their parent company, AutoNation (they do transfers and 1-price, just like Carmax, on used!). Ask for Malachi - he is tireless in his efforts to find you the absolute right vehicle for your budget, needs, and wants. Enjoy your new vehicle!
Lindsey
Mar 19, 2019
5
I just got into another great ride at Mercedes-Benz of Bellevue. The sales department did a great job being transparent, and welcoming. Chris Estrada was professional, knowledgeable and worked hard to get me great lease terms
Adi W
Mar 19, 2019
5
Got very good sales support in finding the right car for me. Albert Weisser worked patiently thoughout the time helping me decide which car was meeting all my needs. Also the managers at mercedes bellevue with very nice to deal with. Will highly recommend this dealership and Albert!
Ira kaul
Mar 14, 2019
5
My Service Advisor Ryan Collins provided excellent customer service, prompt and courteous, will definitely ask for Ryan on my next Service,
JimNing
Mar 12, 2019
2
I was told the service would take about 1 hour and my car would be vacuumed and washed. I waited for 3 hours for minor servicing and the car was not cleaned.
Jose Saraiva
Mar 12, 2019
5
Tony is the best technician that I?ll recommend him to everyone.
Wen Lu
Mar 11, 2019
5
Pros: Very professional, courteous, and helpful staff. Immaculate facilities. Great shuttle/loaner service. Cons: Repair Desk phone is always busy. Prices are high.
JB
Mar 6, 2019
5
It took about five months from order to delivery, but it was worth the wait. The car is beautiful, is everything it was advertised to be. It is my wife's car, and she loves it.
Patrick Fayerweather
Mar 5, 2019
5
We bought our Mercedes only because of Mr. Albert Weisser. He is an exceptional sakes person. He was genuine, pleasant, intuitive and gentle. He was there to answer our questions. As a car buyer, when we had had a zillion research, calls, test drives and right in-your-face sales pitches, it was Albert`s kind and gentle demeanor that was a breath of fresh air and helped us focus. Thank you!
Anonymous19
Feb 27, 2019
1
Poor ... too expensive, was not informed in advance as requested
John Holder
Feb 25, 2019
5
Great buying experience all around! The customer service at the Mercedes Benz of Bellevue was excellent. Lorenzo approached and greeted me immediately whenI walked through the door. He was very friendly and knowledgeable about the cars there. I test drove my GLK on a Sunday, and went right back on Tuesday to purchase it! The finance team was awesome as well! They helped me secure a great interest rate that I am comfortable with. I?m so happy with my new purchase.
Brandi Barnes
Feb 25, 2019
5
We've been fortunate to own vehicles from Audi & even Porsche in the past, but nothing compared the wonderful & professional treatment we received at Mercedes-Benz of Bellevue. The sales experience beginning to end was truly exceptional. We highly recommend MB of Bellevue. They've earned our business for many years to come.
gabedorta
Feb 23, 2019
5
When automation took over customer service went down. After a couple of years, Mercedes Benz of Bellevue has returned to the way it used to be (mostly) in the glory days of Barrier. Thank you autonation for give us back the customer service us long time clients are used too. This review should be considered specific to MB of Bellevue. Other autonation dealers (like the one next door) would get a 1 star review.
Jeff Burkey
Feb 21, 2019
5
We purchased our new GL from Malachi. He was super accommodating with our busy schedule, he has vehicles lined up for us to test drive when we arrived for our appointment and clearly articulated the differences in levels. Morten handled our financing painlessly, he provided a perfect set of options that fit our budget.
Todd & Lisa
Feb 19, 2019
5
Great experience with my 2nd purchase at MB Bellevue. Sales associate Jibran Khan and the rest of the staff did an excellent job of helping me through the process and addressing any concerns I had. Happy customer!
Robert Calkins
Feb 13, 2019
5
I was pleased with the service provided. The adviser, Chris, did an excellent job addressing all issues and went an extra mile to make the customer happy!
Vlad Carpenco
Feb 2, 2019
5
Positive experience with Service Manager Michael at MB Bellevue. Took my car in for a recall notice and some help setting up the Android CarPlay for navigation. It took a while to figure it out but he was committed to helping me figure it out and by the end of my service appointment I left with the recall fixed and navigation set up and ready to go. Thanks!
Erika Heesacker
Feb 1, 2019
5
I try to buy a new SUV before my planned ski trip. However there are no car in stock that fit my requirement exactly. They find one from another dealership and put extra effort to have it transported on time. I am very happy with my new car.
Min Zheng
Jan 26, 2019
5
Excellent service in the service department! Snacks, transportation, good communication, free car wash, personalized attention, beyond clean atmosphere, practically luxurious, as would would expect from the Mercedes company. Will come again!
Nancy McCabe
Jan 22, 2019
5
Good job done with great service for my CAL 250 annual service.
Olli-Pekka
Jan 21, 2019
5
Justin Purdy My Service Advisor did a excellent job in handling the service and repairs on my GLK! Great follow-up and his estimate was less than quoted! I only Trust Mercedes-Benz of Bellevue to service my Benz’s.
Marc Larson
Jan 16, 2019
5
I had a great sales person GI Park. He found me the perfect car, exactly as I wanted and now two years later, I’m still satisfied and great full. I recommend him highly
MsSimaE
Jan 11, 2019
5
I have been going to Mercedez Benz in Fife for 9 years already for my Mercedez services but this last dec I want to try Mercedez Benz of Bellevue. I found Brandon Large(consultant) outstanding and excellent on his Job. He made me feel welcome ,honest, friendly, and explained everything about my car service needs. His team was fast and did a great job. Finished on time. I will definitely go back to MB Bellevue again. Thank you Brandon.
Lastena Obar Orallo
Jan 6, 2019
5
This was my first experience leasing a car and also mercedes. I worked with Malachi throughtout my process in leasing my GLE 350 and he made my experience wonderful. Malachi is very passionate about his job and mercedes, he kept talking about why he is passionate about mercedes and also walked me through during test drive and in office. One thing, i really liked about malachi is, he is always connected and listens and responds, which makes you feel that you are not left after you purchase the car. I would recommend malachi from bellevue mercedes dealer and you will not regret.
GuptaCV
Jan 6, 2019
1
Was told license plates would be sent which they weren’t. When I called they agreed they should have been sent and said would FedEx overnight them. The plates still haven’t arrived and now my temp registration has expired so I can’t drive the car. Not cool.
Expect-More
Jan 4, 2019
5
They take good care of me. My service guy makes sure only what is need is done. He doesn't try to do extra to run up the bill.
Katherine Wasson-candaux
Jan 4, 2019
5
Very helpful throughout the process and great customer service
Sweety Pandiarajan
Dec 25, 2018
4
Every purchase was preceded by a pleasant conversation and the no-haggle part of the deal was great. Would go again. Thanks Malachi Lucey for making a great car buying experience.
Rolf Augustine
Dec 25, 2018
5
Chris Santiago is the best service advisor
Jaspreet Basra
Dec 24, 2018
5
Went there to buy an used car and ended up leasing a new car. The salesman was very cooperative and followed up till end.
Jasnil Bodele
Dec 24, 2018
5
Awesome Service!!! My 1-year car service and was hesitant to get the service done here as I did not purchase the vehicle from this location. Michael put us at ease and gave all details about how the service was being done and the service was done quickly. We had a taken a loaner car and the entire process was very smooth!
Ratish Kayiparambil
Dec 21, 2018
5
Great service, great facility, and Alexa (service advisor) was terrific.
Guillermo Martinez
Dec 21, 2018
4
Problem booking repair time. Talked to Service Mgr.
Michael Treu
Dec 17, 2018
5
I have been using this dealership for all my Mecedes service for many years. They always do a good job with my cars service needs and treat me well.
Mary Galer
Dec 17, 2018
5
Malachi Lucey !!! The super enthusiastic Sales Associate I’ve met so far. He deserves a big kudos ! We purchased our C300 series from this location & he did a great job in helping us understand the car details & also followed up us on time for our needs.! One of the best hospitalities received from this place & not to forget , Bryan(Manager) Thanks for everything :) Cheers guys great going !! Bellevue MB, glad to be a part of your family ❤️
Akshatha Naidu
Dec 12, 2018
3
We were very impressed with our sales person, who had great follow up and customer service. However since purchasing our vehicle, they have lost both of their certified AMG specialists and the service windows have over promised and under delivered. The service space is too small to accommodate the volume at this dealership. No car wash or vacuum service which means the car is not in the same shape as it was when you dropped it off.
K. Parriott
Dec 3, 2018
5
Top notch Service Shop. The Mechanic's Care for my ML and it Shows
Bob Cozzetti
Nov 30, 2018
5
Jerome Brown in Service was amazing to work with. What a wonderful experience. 5 stars ☆☆☆☆☆
Lori Aaron
Nov 28, 2018
5
I bought an SUV from MB Bellevue and received nothing but spectacular service from Malachi from the moment I began my search to purchasing the vehicle. I had asked for some additional detailing be done and he followed through on all levels in a very timely manner. Would be happy to work with Malachi and MB Bellevue again.
Mason Elliott
Nov 27, 2018
5
Very professional yet friendly. I bought a used MB CL550 and the no-haggle price was slightly below market. I especially appreciate the AutoNation no-haggle business model.
Bernard Benson
Nov 23, 2018
5
Wayne is professional, friendly, and helpful. He embodies the kind of service you'd hope to receive when taking in your boss's 200k+ AMG 65 for service. Highly Recommend!
Annie Staheli
Nov 19, 2018
5
Everything was great and on schedule, but the prices of the services are high
Amir Soltani
Nov 19, 2018
5
Thank you Malachi and John for helping me find my first car and it couldn't be more perfect! I got a blue Mercedes GLA with all the safety packages, ambient lights and a moonroof. Malachi was very professional and patient. He took the time to find the best fit according to my requirements. He wasn't pushy at any moment to buy the car right away unlike most of the dealerships. I would definitely recommend them if you are looking for your perfect car. I won't hesitate in buying another car from them any day!
glaowner
Nov 16, 2018
4
Initial service did not include what I went in for but the customer service rep made it right and got my entire service done for me at no extra cost. Thanks
clkservice
Nov 16, 2018
5
Service Agent, Chris Santiago, was very helpful and pleasant to deal with — he patiently took the time to answer questions and explain procedures, never making us feel pressured — others encountered in the process were equally pleasant and helpful — overall, the service and repairs provided were completed ahead of schedule and much to our satisfaction.
James Shaw
Nov 15, 2018
5
We had a very bad service experience with Mercedes Bellevue last year. Alexa has restored our faith in having them continue to provide our service. She is efficient, on her game, follows up, and was actually pleased to help us. Thanks Alexa, Laura Munding
Laura Munding-Rhodes
Nov 12, 2018
5
They took good care of our c230 for 15 years! When she was recently ready for retirement, they saw to it we got into a lovely upgrade. We highly recommend them.
Danika Thomas
Nov 12, 2018
5
Alex was great and the Honda I bought was super clean. Alex went above and beyond even contacted the former owner of the vehicle to get me a spare key and center seat
Tom Lehr
Nov 11, 2018
1
No customer obsession, lack of coordination. Appointments don't mean anything. Didn't even bother returning my car clean after holding it for 5 days for an alignment job and 3 door handle light bulb as well as wiper blade replacement. Must say though they gave me a self service car wash coupon, thank you, Mercedes Bellevue!
Cihan Erturk
Nov 4, 2018
5
Fast service that was completed on time. A+ rating! Thank you!
Carla Willard
Nov 1, 2018
5
A best place..for. awesome service and selection !
Mitch Mav Parker
Oct 30, 2018
5
Great service friendly clean environment
Saeng Phothivongsa
Oct 29, 2018
5
Great job great experience fast service professional helping friendly clean environment
Saeng Phothivongsa
Oct 29, 2018
3
I've been coming here for 15 years - all the way back when it was Barrier. My most recent visit was a bit of a disappointment. My bill was presented nearly $400 more than disclosed up front. Two reasons for this , first they made a mistake and overcharged for parts and second, they decreased the military discount for service. FULL DISCLOSURE: They ultimately fixed it - only paid $75 more than expected. But...the reason why...historically this dealership has honored military service with a 15% discount when we bring the cars in for servicing and the rep mentioned up front this was still the case and kindly communicated thanks for our military service. When the invoice was presented, they typed 15% military discount but then reduced the amount to $125 instead of the actual 15%. A little disingenuous IMO. This on top of $275 overcharge on parts. If I'm being honest - had the military discount "$125 cap" had been disclosed up front, I wouldn't love it but it would have been overall, OK. But...had I not reviewed the bill...I would have overpaid by $400.00 for my service. (1 star deducted) Second - It took 25 minutes for them to figure out and agree that the bill was wrong. I had an appointment and was ultimately late due to the long wait to resolve the bill. (2nd star deducted) So...it's a 3 star rating. I will say the service rep. was a very nice guy, the car seems to be running and working just fine. However, I pay substantially more to have our cars serviced by dealership product experts; my expectation is that all aspects of the service experience be exemplary and timely.
D. White
Oct 24, 2018
5
Ryan was really helpful in explaining the features of the car. The whole process was quick and easy. Would recommend this to my friends.
Keith
Oct 24, 2018
5
Survey questions are being asked about quality of repairs when in fact only five miles have been driven since done so not sure if everything is really fixed yet or not! However, having said that, I must commend the Service Technician (Ryan Kingsbary) for his help and knowledge.
Carroll Loehrer
Oct 19, 2018
5
CPO purchase at another dealer who sent second key to be coded locally.
theref1234
Oct 15, 2018
3
I went in for my annual maintenance. I was expecting them at least to clean the interior of my car. I also felt that the service manager was more interested in upselling the service. I also do not understand the wait to talk to the service manager when picking up the car. I just wanted to pay the bill and leave. You will have to wait if your service manager is with another customer or on the phone.
AMO
Oct 4, 2018
5
I ordered every option I wanted on my car and picked it up in Germany at the factory. It was a smooth process and a fabulous experience. I would recommend European Delivery to anyone thinking about buying a new car.
Jean Hassenger
Oct 2, 2018
5
We had a great experience working with Mercedes Team at Bellevue as part of our GLE purchase a week ago. Their sales representative Cindy was awesome, who really ensured that we get an exceptional service. She worked with us on different concerns and addressed those patiently. Other members of their team including their Finance Team were also great and helpful. We will recommend buying from Mercedes of Bellevue based on our experience with their team recently.
Kapil Bhatia
Sep 20, 2018
5
Took the car in for recall part, done on the same day, Great service
Run Xue
Sep 20, 2018
1
My service appointment for my C300 was not good. It was frustrating getting my car checked in and checked out if the shop. My service manager is not proactive either. Apparently there is a part on order but he’s not reached out for a subsequent appointment.
Holly Orrell Van Eaton
Sep 17, 2018
5
Great service, as always! We accidentally made a routine maintenance appointment for the wrong Friday, since we were timing it with a medical appointment in Bellevue. We live an hour away from the dealership. Our service adviser checked the schedule and said they'd fit us in. We weren't going to get a loaner, but we were fine walking to the appointment. They did a number of things I didn't expect in that appointment and had us ready to go very quickly (surprisingly). Great service. Thanks!
Chris Grant
Sep 10, 2018
5
I had the pleasure of working with Alexa Jackson who performed in my behalf in an excellent manner.
jhinch38
Sep 3, 2018
1
They couldn’t fine it but right after I leave I heard again , my tire pressure is low and I saw the tire was peeling but they told me they have all over inspection but wonder why they didn’t see it
Ling ling
Sep 3, 2018
2
Made an appointment for scheduled maintenance and a few other minor things a week in advance for a day where I did not need my car. Dropped it off at 10:20 on Thursday and the next thing I heard was a text at 3:42 telling me that they hadn't even started yet. I texted back at 6:06 and never received a response. The next time I heard back it was 2:02 the next day (Friday) when they said it was done but recommended that I have my leaking head gaskets replaced. I agreed as long as they could guarantee me that I would have it back by the close of business Saturday because I needed the car every day the following week. I received zero communication until I called them at 5:41 on Saturday. Picked up the car, and the check engine light came on Sunday when they were closed. Tried to call several times starting at 7:00 Monday morning, finally getting through at 7:11 and made arrangements to bring it back about 3:00 that afternoon, when it was finally fixed for good (I hope). Oh well, at least I got about 10 emails reminding me of the appointment *I made* ahead of time, and have received another 5 afterward, I guess?
bellevue
Sep 1, 2018
3
Waiting lounge is comfortable with snacks. I waited over two hours contrary to what I expected between 1-2 hrs for A service. I also requested to change the battery of the key and was not done. For situation like this, time update will be much appreciated. Thank you.
Enrique Montana
Aug 31, 2018
5
First Time Buyer Before walking into Mercedes-Benz of Bellevue, I felt I was way out of my league. I thought in the back of my mind, I don't really deserve my dream car. However, once I was greeted by the manager David, that thought immediately disappeared along with the other negative self thoughts. The entire staff made me feel like I belonged there. I have purchased cars from dealers before, however I can honestly say, this was the most pleasant, seamless and stress-free experience I've had. My salesperson, Lorenzo Johnson, was professional and personable which helped set my mind at ease. He was very knowledgeable about the cars, store processes and extremely accommodating. Clearly, he is management material. The finance process was quick and easy. Every step was explained in details. Again, stress-free. I am loving the driving the experience of finally owning my dream car. It has been a year now since joining the Mercedes-Benz ownership family and my maintenance Associate, Matt Harris, is very experienced, courteous, considered and knowledgeable. I am always offered a loaner car if needed. My car is ready when promised. Loving the extended warranty coverage. Thank you, Mercedes-Benz of Bellevue you just earned a new customer for life! Thank you for one of the best buying experiences. YOU ROCK! I highly recommend Mercedes-Benz of Bellevue for your next car.
Buzylaidy
Aug 31, 2018
5
My experience with MB of Bellevue continues to surpass my high expectations. Love my ML, best SUV ever.
Codi West Ventura
Aug 29, 2018
1
This was my fourth year of service here and I am not coming back. They itemized 'washing the car' in my receipt but did not do it. They also didn't diagnose the carbon and water deposit in the valve due to the faulty air injection pump (which they diagnosed). Overall, poor job in customer service and attention to detail. I will not return again and I recommend everyone to stay away.
Satish Iyer
Aug 27, 2018
1
Terrible!!! With new owner, harder to schedule appointments. I was suppose to get a loaner car. They waited till I got there to tell me there wasn't one and also the three people before me. And this was at 9:30 in the morning. We have been going to Barriers for 30 years and have always had wonderful service. Its so disappointing now. Like I said TERRIBLE!!!!
Bruce Watterson
Aug 27, 2018
4
They always wash my car after service but not this time. A bit disappointed.
Andrew Choy
Aug 27, 2018
5
Excellent service. Service Advisor Timothy Willard is the best!
Jeanine Nguyen
Aug 23, 2018
5
Great selection. Amazing staff. Fast and easy no pressure process! Love my new car.
Cherry Ann Sean Foos
Aug 19, 2018
1
went through a process of ordering a car almost 3 months ago! checked the ETA yesterday only to find out the salesperson I worked with is no longer employed there! so guess no one followed up to make sure the order went through!
Honey Fakhar
Aug 17, 2018
5
Best Customer Service I've had - EVER! Thank you for taking such good car of my GL450!
Kimberly Hobson Piira
Aug 16, 2018
5
Wonderful experience at Mercedes of Bellevue. Very helpful and friendly sales team.
Keely D
Aug 14, 2018
5
They really went out of their way to serve me in a high value way. The entire experience was very smooth. They did try to upsell me on services needed but when I declined they simply said “ok” and gave me the information for me to make my own decision. Very positive experience
Heather Maggio
Aug 3, 2018
1
The LAST time I was in my rear camera and air conditioning weren't working. After an evaluation they said the camera, would need replacement, the air conditioning need replacement, I needed new brake pads & rotors and my soft plugs needed replacement. All this on an S550 with not quite 60,000 miles for a total over $6.000.00 I took the car elsewhere and for free they fixed my camera and air conditioning for free since they were just turned off. Mercedes Benz of Bellevue had to know this--they could see this when they plugged in my car. The soft plugs and brakes were fine. I brought the car back to Mercedes Benz of Bellevue and they apologized without any satisfactory explanation. When pressed why they tried to get me to write a $6.000 check they apologized and said next time I needed service they would do it for free, so I asked them to replace my brakes for free and they said they weren't needed yet. This was needed when I was writing the check, but if they were paying for it they were fine! DISHONEST!!
Gary Potter
Aug 1, 2018
1
Auto nation of Bellevue Mercedes ask for a review so here it is. I have done business with Barrier Motors for a long time! Their service was impeccable! The service department always paid attention to detail and you knew when you dropped your car off it would come back in working order with everything fixed. I brought my car in to have the a air condition and radio looked at. After 5 days in the shop I was told "there was a short in the car and now the A/c is fixed but the radio needs replacing" When I went to pick up my car the battery was dead! The Key fob will not work if the battery is dead and no one knew how to open the car with the little key that come out of the key fob. Finally, Jerome (he is amazing and the only competent person there... former Barrier personnel ) went out to my car used the key and it worked. The car still had the plastic on the seats and the car was dirty. No one knew why the car was dead. Jerome told me to go home and the techs would look at it in the morning. He gave me a nice key chain for my troubles. I called Tim Willard who I had been dealing with. He told me he didn't know why it happened, but they charged the car and it's working fine now. I said I'm not picking my car up until you know why the battery died in the first place. The next day Tim told me it was a fuse that drained my battery. I told him I would be in later to pick my car up. Then I receive a call from John Geraci the service manager asking that I return the loaner car, because they have promised it to other people. I called him directly told him the story and that I would be in after my daughter was released from the doctor (she had fallen down stair and we were at urgent care) she needed stitches. That was at 5:00. John said i could return the car in the morning if it was easier considering what happened to my daughter. That was nice , but I said no I will bring it back tonight. My daughter was released at 7:30 and I live about 25 minutes away from the dealership so I called to make sure they had my car ready and waiting. When I called I realized the service department was closed. I called back to make sure I could still get it. I spoke to a sales person named John who was very kind. No one was able to find my key and it was still locked up. John the service manager had given me his cell phone so I called him to find out what was going on... he said he didn't think I would come after the service closed..... um I called around 5 and my daughter still hadn't been seen... you do the math! So I stayed calm and said no problem I'll come tomorrow at 7:30 pm please have my key out. He said "I will insure you it will be out" I showed up at 7:30 pm and the key was not left out. I guess he asked Tim Willard to do it and Tim forgot. So, after about 30 min a nice lady said she was able to get my key and I was on my way...... it was 85 degrees out side so I went to turn on my A/c and guess what!!!!! Yep you guessed it... it didn't work. When I spoke to service they said it was working... then John called and said service didn't know they needed to fix it. With all that said they did refund my diagnostic service... so if you choose to use them beware... it's not what it use to be. I'm moving on.
Cyrena Cyrena
Jul 30, 2018
1
Auto nation of Bellevue Mercedes ask for a review so here it is. I have done business with Barrier Motors for a long time! Their service was impeccable! The service department always paid attention to detail and you knew when you dropped your car off it would come back in working order with everything fixed. I brought my car in to have the a air condition and radio looked at. After 5 days in the shop I was told "there was a short in the car and now the A/c is fixed but the radio needs replacing" When I went to pick up my car the battery was dead! The Key fob will not work if the battery is dead and no one knew how to open the car with the little key that come out of the key fob. Finally, Jerome (he is amazing and the only competent person there... former Barrier personnel ) went out to my car used the key and it worked. The car still had the plastic on the seats and the car was dirty. No one knew why the car was dead. Jerome told me to go home and the techs would look at it in the morning. He gave me a nice key chain for my troubles. I called Tim Willard who I had been dealing with. He told me he didn't know why it happened, but they charged the car and it's working fine now. I said I'm not picking my car up until you know why the battery died in the first place. The next day Tim told me it was a fuse that drained my battery. I told him I would be in later to pick my car up. Then I receive a call from John Geraci the service manager asking that I return the loaner car, because they have promised it to other people. I called him directly told him the story and that I would be in after my daughter was released from the doctor (she had fallen down stair and we were at urgent care) she needed stitches. That was at 5:00. John said i could return the car in the morning if it was easier considering what happened to my daughter. That was nice , but I said no I will bring it back tonight. My daughter was released at 7:30 and I live about 25 minutes away from the dealership so I called to make sure they had my car ready and waiting. When I called I realized the service department was closed. I called back to make sure I could still get it. I spoke to a sales person named John who was very kind. No one was able to find my key and it was still locked up. John the service manager had given me his cell phone so I called him to find out what was going on... he said he didn't think I would come after the service closed..... um I called around 5 and my daughter still hadn't been seen... you do the math! So I stayed calm and said no problem I'll come tomorrow at 7:30 pm please have my key out. He said "I will insure you it will be out" I showed up at 7:30 pm and the key was not left out. I guess he asked Tim Willard to do it and Tim forgot. So, after about 30 min a nice lady said she was able to get my key and I was on my way...... it was 85 degrees out side so I went to turn on my A/c and guess what!!!!! Yep you guessed it... it didn't work. When I spoke to service they said it was working... then John called and said service didn't know they needed to fix it. With all that said they did refund my diagnostic service... so if you choose to use them beware... it's not what it use to be. I'm moving on.
CyrenaA
Jul 30, 2018
5
I have nothing but great things to say about Mercedes-Benz of Bellevue and my salesperson, Heru. This was the 7th dealer (3rd Mercedes dealer) that I visited in my quest for a new car and my only regret is that I did not go to them sooner. Heru was easy going and extremely helpful from the moment I met him. I was incredibly picky in the car color/configuration I was looking (2018 GLC300) for and within one day he was able to locate one that met my expectations, something the other two dealers I spoke with could not accomplish. To top it off, Heru and his manager got me a great deal and made the entire purchase process very simple and easy. I will absolutely go back to them for my future car needs,
A.E.S
Jul 26, 2018
5
When this dealer turned into Auto Nation (not the Mercedes), I was worried due to changes being made. Now that some time has gone by, I see improvements for the better regarding customer service. Our cars were bought in this location over 5 yrs. ago and still have the same cars.
James Jiambalvo
Jul 23, 2018
5
The service technician assigned to my car was very helpful and courteous. He made sure all the concerns I had about my car were addressed. My car was returned exactly when it was promised.
Pedro Celis
Jul 19, 2018
5
Great services, great people there. Very supportive!
Richard Macedo
Jul 18, 2018
5
Monica and the whole Mercedes team is awesome!!! The process was smooth from start to finish.
Melanie Lacamiento
Jul 18, 2018
5
Excellent service, great communication, experienced engineers. Could not be a happier customer. Personally, wanted to thank Anton and Kirill for taking care of my needs and deliver a superb customer experience that deserves full recognition.
Val M
Jul 17, 2018
5
Special thanks to Chris, who provided the best of the best service. Hope to work with you again!!!!!
Kristine Reese
Jul 11, 2018
5
Had a great experience working with Lorenzo (sales rep) and Tae (sales manager). Definitely recommend working with them if you plan on purchasing a Mercedes.
Robert Yuen-Lorenc
Jul 10, 2018
5
As usual, highly professional and customer service-oriented.
Gerald Topping
Jul 9, 2018
5
I don't even own a Mercedes. I'm currently leasing a beautiful Dodge Challenger. However....THAT could change because of the exceptional customer service I received from HERU TARJOTO at Mercedes-Benz of Bellevue on Thursday. Not only did he answer my questions in a very polite and professional manner, but he also graciously allowed me to examine the twin turbo V8 beneath the hood of a 2017 S63 convertible, AND he generously offered a test drive. I remain totally impressed! Heru's knowledge and professionalism is only upstaged by the level of quality and performance of the automotive product.
Samuel Ratcliff
Jul 6, 2018
5
Josh is the best! And thank you Mark! Love all the service tecnicians. Going on a road trip and they discovered fixes that were needed to keep me safe!
Scarlett Ramey
Jul 4, 2018
5
My sales Heru in Mercedes Benz Bellevue WA provide me very well service also spend 1 hour guide me all the parts in the car how to use it. I recommend him.
LiyaWang
Jun 30, 2018
5
My sales Heru in Mercedes Benz Bellevue WA provide me very well service also spend 1 hour guide me all the parts in the car how to use it. I recommend him.
Liya L Wang
Jun 30, 2018
5
I worked with Malachi and it was a smooth and joyful experience. Malachi answered all my questions and he listened me very carefully. I ended up with leasing my first Mercedes and I would recommend Malachi if you need someone in Mercedes Bellevue for help.
Lin Tian
Jun 29, 2018
1
Do yourself a favor and go to other mercedes dealerships near by. I scheduled an appointment to talk about pull a head program and roll into a new mercedes. I went in. The sales representative was helping some one so sales manager came by and asked me what I was looking for. I have been communicating with these guys for over two weeks through emails. I told him that I got all the numbers and just want to clear some questions. He went and never came back. Waited there for 45 minutes and came back. In the mean time, what I observed was them giving priority to white people and I felt it as racially biased. Came out. They lost my business and certainly my friends and colleagues. This dealership used to have very good customer service when I got my E class in 2015. NOT ANYMORE
Harsha Lella
Jun 28, 2018
5
Excellent. Mat Harris was top great terrific customer service
Sandra Nudelman
Jun 22, 2018
5
the repairs were completed and I was kept up to date throughout the process.
Lee Baumgardner
Jun 22, 2018
5
Very pleasant, not pushy - informative, worked hard to get everything right for a good deal for me.
Douglas Stoll
Jun 22, 2018
5
Awesome exp
Ashish Jindal
Jun 15, 2018
5
Enthusiastic and patient seller, I enjoyed the processing of buying the new car. It’s nice!
Yujia Zhang
Jun 4, 2018
5
professional work, very well and satisfied. I got more information from dealer, and they give me more suggestion when I trade my car
Wei Wang
Jun 1, 2018
1
I made an appointment for a safety recall and service for my GLA 250 last week for today. An hour before I was to drop off my car I got a call saying we don't have parts like they just found out. When I asked why I was not told in advance, service manager told me you lucky we did not tell you when you got here. What kind of service are you guys running there. 28 1 star rating is not a glowing review. You need to get your act together. Have owned many cars and this is the worst service ever!!!!. You would think you would experience exceptional service from Mercedes Benz! Shame!!!!
Ali Yussuf
May 25, 2018
3
When I went to pu the car the man helping me ask another person to please get my car. The other guy said no be because he was off in one minute. The man behind the desk went and got my car while the other guy screwed around for the one minute until he was off.
Janet Matney
May 24, 2018
5
All sales associates were very friendly. Associate that was assisting me (Malachi), although new made sure all my questions/concerns were answered.
Kenneth Watanabe
May 14, 2018
5
Seamless in every respect from the time you pull your car in, until you return to pick it up; completely professional service.
Truxton Terkla
May 11, 2018
5
Great customer experience, they are always on time.
RC
May 7, 2018
5
Great experience. I Would shop there again. Service was exceptional.
Jack Southwick
May 7, 2018
5
Had a wonderful experience working with Matt and the entire staff.
Richard Lindner
May 2, 2018
1
I took my CLA250 for servicing . I had called a couple of weeks before to schedule an appointment. I drop my car off and come back to work . I get a call from the servicing department saying that my car cannot be serviced because there is an outage of CLA/C class oil (Oil Change).I had talked to at least 4 of your representatives in the process. - scheduling my appointment, gettting the confirmation call and 2 while checking my car in and none of them had the knowledge that my class vehicles were not being serviced. I am getting constant emails for review on my service and experience which did not happen and i have not received a single email on the status of the outage. This is not the kind of experience you hope to get from Mercedes. Very dissapointed.
Murali Raman
May 1, 2018
1
My wife and I stopped in on a Saturday to see if the service department had time to do a recall repair. They asked us to bring the vehicle back on Monday and scheduled a time for us. When I showed up it took some time to find our service manager. Once they located Chris he check me in and asked if I would be staying with the vehicle or if I needed a lift home. I asked for the timeline of the repair and after being told it would be a few hours I elected to take the shuttle home. It took several calls to find a shuttle service, to be honest everyone seemed to be a bit out of place (might be the construction). I went home and after a couple of hours got a text that the repair was completed. That text was immediately followed by another one saying they were unable to complete the repair. I texted back asking for a ride and they sent me a number but no one answered. Once I arrived at the dealership I tried to locate our service advisor Chris but I wasn’t able to. One of the other advisors tried to locate him be he was also unable to. The new advisor was instructed to get me checked out. The new advisor asked how my service was and I brought up the fact that they didn’t complete it because they didn’t have the parts. He then said they had run out of oil filters... Our recall repair was for a seatbelt. When I corrected him he informed me that those parts hadn’t even shipped to the warehouse that they get the parts from. Odd that they would send out a recall notice and book an appointment without even having access to the parts. I signed my paperwork and was told the car would be pulled around the front. I waited for about 20-25 minutes before finding the same advisor and asking if the car was being pulled around, he said yes and just to wait out front. I was then flagged down by another gentleman who showed me where my car was and gave me the key. All in all it felt nothing like a Mercedes dealership service, they seemed complete out of sorts. Again this could be the construction and this is my first time at this dealership because we just moved to the area from Portland but I definitely wouldn’t go back if I didn’t need to.
kwoodruff75
May 1, 2018
1
I had the worst experience at Mercedes Benz of Bellevue. I came in for a scheduled recall service. This was scheduled over 1 week ago. When I come in there, a rude service manager talks with me, then your manager on the floor arrives and calms the situation down, apologizes and assigns a new service manager to work with me. 6-7 hours later, I get a message stating that my car is ready, but NO WORK HAS BEEN DONE. When I arrive there, I get a reason that the part was incorrect. This was scheduled over a WEEK AGO, and you still couldn't get the right part? And then, I was told, that they will follow up in a weeks time once they get the right part for the recall -- NOTHING TILL DATE. I think my vehicle was intentionally handled poorly, and it took you 6-7 hours to figure that the part was incorrect. Very POOR service, I did not expect this as a Mercedes-Benz customer. Please improve your service, and keep to your promises.
Paras Bhuva
Apr 28, 2018
1
I had the worst experience at Mercedes Benz of Bellevue. I came in for a scheduled recall service. This was scheduled over 1 week ago. When I come in there, a rude service manager talks with me, then your manager on the floor arrives and calms the situation down, apologizes and assigns a new service manager to work with me. 6-7 hours later, I get a message stating that my car is ready, but NO WORK HAS BEEN DONE. When I arrive there, I get a reason that the part was incorrect. This was scheduled over a WEEK AGO, and you still couldn't get the right part? And then, I was told, that they will follow up in a weeks time once they get the right part for the recall -- NOTHING TILL DATE. I think my vehicle was intentionally handled poorly, and it took you 6-7 hours to figure that the part was incorrect. Very POOR service, I did not expect this as a Mercedes-Benz customer. Please improve your service, and keep to your promises.
Bestman
Apr 28, 2018
5
Rich always takes good care of me. A+++. I would not go anywhere else.
Ron
Apr 28, 2018
4
Needed to bring my ML 350 in for service, and only reason for a 4 star instead of 5 is that it was very confusing (no signs pointing the way) to get to the service dept. The road construction in Bellevue is not their fault, but when I brought my car in all the main entrances were blocked and I had to wind my way around in search of the service dept. The girl who made my appt had neglected to tell me about this, so I had no idea of the mess it is until I got there. The next day when I picked up the car, a new entrance was opened making it much easier, however, they needed to provide more signage the day before. There are too many cars right now on property making only a 3 star for facilities, but once they get done with construction it will hopefully be all good. All the people were super nice, and Wayne my service advisor was great! Once all the construction is done, I think it will be a top-notch place.
Shannon Coleman
Apr 27, 2018
4
We entered the showroom on a rainy day and stood at the sales desk for several minutes before announcing that we were there to purchase a car. An alert and very attentive sales professional responded and guided us through the 5 1/2 hour purchase process on a car we had already picked out online. There was extremely limited parking due to a lot of construction going on - my wife tripped and fell on a door stop at the side of the building where we entered.
Robert Johnson
Apr 14, 2018
1
I took my GLK in for routine maintenance April 5. I was given a loaner car and picked up my vehicle April 6. At pick up, my vehicle had not been washed. Worse yet there was trash on the floor on the passengers side. I called customer service while having the SUV washed at the Elephant car wash nearby and was told that the service car wash was not in action due to remodeling. A lame apology was given for the trash in the car. I was told that next time I came in I could pick up a car wash voucher. I ask this. Would a mechanic track in candy wrappers, a receipt and mud on the bottom of a shoe? And wouldn't one offer me the car wash voucher while picking up the car? Totally unacceptable for the cost of the vehicle!
Kim Hemingway
Apr 10, 2018
2
I had visited the Bellevue dealership for a scheduled service. I never got to speak to the assigned service manager as he was unavailable both at drop-off and pick up. When the service was complete, I was asked to speak to a different service manager, Josh, who never got up from his desk to introduce himself. When I inquired about the break squeaking issue, I was informed that they found no such problem and that "even if there was an issue with the break, the warranty had already expired" - I thought this was odd given that I was not asking about the warranty, but whether was there an issue with the break that I need to be concerned about. After the car was pulled up by another service personnel, I noticed that the car was not washed or vacuumed. When asked, I was told that these services had been suspended due to the ongoing construction - which is completely understandable. However, what I have an issue with is that fact that Josh failed to mention that customers have the option of going to a nearby carwash to have their cars washed until I had specifically asked. I've had the car back for almost a week now, and the break still squeaks.
GH
Apr 9, 2018
5
I had an excellent experience buying my used E300. Auto Nation was fantastic both in San Jose and a transfer to Bellevue for purchase with Steven C in Bellevue. I am very happy and satisfied!
Lisa Kroese
Apr 5, 2018
5
I have been using the Bellevue service center for several years. I am please to said the service was performed as requested and on time.
Demetra Mc Cormick
Apr 2, 2018
5
quick professional service-always able to fit my time frame
Max Harned
Mar 27, 2018
5
Telephone process needs improvement. Service department is efficient and accommodating.
Bernita Johnson
Mar 27, 2018
1
Recently had my car in for service. Overpriced, friendly, easy to work with. I was dissatisfied when I was told they couldn’t wash or vacuum my car because of construction. After spending over $1,000 one would think they could find a way to clean my car. When I made the appointment, I was told I would be reimbursed for my Uber rides to and from the dealership. When I mentioned it later, they told me they don’t offer that service. Overall, I’m disappointed with my experience.
Colby Sienkiewicz
Mar 26, 2018
5
Purchased a used Chevy Volt. The entire buying experience was great. The salesman (Amin) was professional, courteous and helpful. Special thanks to the detail shop. When I picked up the car it looked like new inside and out, and was full of gas! Thanks!
Daniel Sailins
Mar 22, 2018
5
Mercedes Benz of Bellevue did a very quality and professional job.
Bruce Winter
Mar 19, 2018
5
From the first visit, to the completed purchase, this was an effortless experience. I had done my homework on pricing and Mercedes-Benz of Bellevue exceeded my expectations for the car I bought and my trade. No back and forth, no pressure, just a fair price and excellent service.
Mark Pearson
Mar 18, 2018
5
Initially, I was looking for a car to put into my name to build credit. Surprisingly, my dream car was up for sale. (Nissan 370z). Intially, I found it to be suspicious because of a car so contradictory of the lot it was on...a Mercedes Benz dealership. Let alone in Bellevue. We found it Sunday night, I work swing shifts, so the next available time I had was Saturday. Soon after making an appt, Tina Macomber was my first point of contact. She called to see about getting me in, sooner than Saturday, I explained my scheduling issue, and with that information, she made sure that I got everything, paperwork-wise, done and secured the car for me to see as planned. All week through emails, we accomplished the majority what she needed to make the transition smoother. While we were at the dealership, she picked up on my slight...ok, major excitement for this car. They did everything in their power to make sure that everything was right, they were very thorough, and Tina had a great sense of humor as well a very staggering professional poise about her. Very straight forward. It was much appreciated. I especially appreciated the time and effort that went into the work they did on the car to even be placed on the lot, which included new tires, brakes, e-brake, oil of course, etc. I was shocked. And unlike most dealerships, the car was in amazing condition for being 5 years old. I left with, not only my dream car, but with the since of peace. I have to add, I was floored that I had the option to have a warranty on this car, too. A MERCEDES WARRANTY on a 370z. I feel so pleased, and at peace with every bit of the process and their company. Thank you for making one of my dreams come true.
Trey B
Mar 8, 2018
5
I was in the market for a new car and went from showroom to showroom in my search. Finally, came to MB of Bellevue, were I was met by friendly and helpful representatives. All my questions were answered thoroughly and provided with the best quote for the custom car I was interested in. The pick up was smooth when the car arrived and off I was with my new MB. Since then, I have received multiple phone calls from the dealership checking up on me to make sure everything is going fine, which I appreciated. I would recommend this dealership for anyone in a market for a new car!
Kabir Jamali
Mar 4, 2018
5
Gregg Prokop and Tae Ho Su went above and beyond to make my car buying experience great! The Bellevue staff did a wonderful job, and I highly recommend them.
Ed Castro Sibug
Mar 2, 2018
5
Had a great and relatively quick trip to MB of Bellevue. Lorenzo was great - professional, courteous and ready for me when I arrived with car I had called about pulled out and ready for test drive. Came up from Tacoma through traffic but definitely worth the trip.
Michael Moore
Mar 2, 2018
5
We purchased a used vehicle from Spencer a couple days ago. Everyone was warm and inviting and super accommodating. We had our kiddos with us and it was a Sunday with impending weather. We were in and out within 2 hours with a beautiful truck and no whiny kids. I’d say it was successful. �
Kristen Flett
Feb 27, 2018
5
I was in the market for a used Range Rover. The salesman responded within hours and sent great pictures of the car. The price was fair but the interior was the wrong color. I would have liked to worked with them due to the friendly staff and great website.
Wifeincharge
Feb 21, 2018
5
A very happy shopping, thank you manager for giving me the car key chain, very beautiful.
Hao Wei Jiang
Feb 19, 2018
5
I've been to other Mercedes-Benz dealers and Mercedes-Benz of Bellevue is better than the rest. I'm always greeted when I arrive. I always have multiple people ask me if I've been helped. They get you in and out of the service department. If you looking at a vehicle or need your current on service. Give Mercedes-Benz of Bellevue a try. They treat you like you want to be treated.
D Livingston
Feb 13, 2018
5
Excellent customer service received. Professional technician. On time service.
Lu
Feb 7, 2018
5
It was time to buy a car. I didn't want just any car. I wanted a car that I could be enthusiastic about for the next 5 years or so. I also wanted to give my old car to my daughter when she turned 16. I met Spencer at the dealership. He spent time to review all of the cars available throughout the US. I wanted something very specific and it just did not exist. We decided that a custom build was in order. Spencer helped me design the car just how I wanted. When I put money down, we found out that build slots were very limited so I would have to wait. But, I wanted the car I wanted. The only problem was that my daughter would turn 16 in the mean time. This