Recent Reviews from Mercedes-Benz of Bellevue

Bought a used '19 C300 from them a few weeks ago. The process went alright for the most part. Took forever to get out of there because the car hadn't been detailed yet. The reason I'm ranking 3-stars is because after a couple of days of driving a message in the dash came one "Reduce Oil Level". I called the salesman we worked with and he told me that I could take it to any MB dealership and have them remove some of the excess oil. I live closer to the Tacoma dealership so I set up an appointment there. I'm sure I'll be charged for this service. I understand used cars don't come with any warranty, but since the Bellevue MB dealership did an oil change I would have appreciated if they would have offered to pay for this since it was their technician's mishap. Oh well..

I just reserved the 2023 C300. Riley, the dealer, was attentive, friendly, and trustworthy. I find this dealership better than the one in Seattle.

Jesus Guerrero in serice department is the best! He is very knowledgeable, courteous, helpful and always work in best interest of clients. He is an asset to you rdealership.

There was one person who made my experience exceptional. Jared Waters greeted me, got me a LYFT home, stayed in touch with step-by-step information, and took care of me when I picked up my car. I have a problem that didn't get fixed, but Jared assured me it would be taken care of. What more could I ask than this really personal touch?

I received very timely response to my inquiry and to all of my questions. The paperwork was completed within a few hours once I made my final decision. Thanks for all the help.

GREAT EXPERIENCE, MY LOCAL DEALER WANTED TO CHARGE ME EXTRA ?MARKETING ADJUSTMENT FEE? WHILE I WAS GOING TO WAIT 7 MONTH TO HAVE A NEW CAR BUILD. DID NOT AGREE WITH THEM. WENT TO MY OLD BUDDY AND DID NOT GET THIS MONEY GRABBING CHARGE.

Bought my new 2022 GLC 300 here and had a great experience. They were courteous during the whole process, provided regular updates on the delivery of my vehicle and on the day of the delivery they had a quick handover. I was out in about 40 mins with my new car. The sales associate also helped with follow-up questions few days after I picked up my car.

After four weeks of scouring the greater Seattle area for a car, I went to MB of Bellevue and was assisted by Arthur Habek. After a brief conversation, Arthur said he thinks he has the car I'm looking for. It was a C-class, the same body style and same color as my wife's GLE. AT this point you would think the price just doubled. On the contrary, the price was significantly better that I would expect, especially in today's market. Thanks, Arthur, I'm lovin' the car!

10/10. My dream car.

We’ve had very disappointing experiences ever since AutoNation bought Barrier. I’ve owned Mercedes cars for more than 22 years. My husband has owned Mercedes cars much longer. I scheduled a B service for my 2020 SUV two weeks ago and was quoted it would cost $350. When I arrived for the service, I was told it would be $1,200!! This was for an oil change. In 2020, my husband wanted to buy me a new Mercedes for my birthday even though I loved my Mercedes sedan. We arrived at the Bellevue location early in July and were told by the salesman he was busy and We needed to schedule an appointment for later in the week!! My husband left an angry phone message for the Manager. She called him shortly and apologized for unacceptable service. She said if we were willing to come back early the next morning, we would be taken care of. (We drove from Gig Harbor.). We arrived the next day and chose an SUV. They wouldn’t let us pay cash or pay by debit card. We had to finance the car for 30 days until the car statement arrived and we promptly paid it off. AutoNation is a huge step down from the days of Barrier and Phil Smart. Our recent experiences buying a Tesla and corvette convertible were pure joy compared to AutoNation! We will never return to AutoNation again.

This dealership have excellent service. We have the best and most pleasant experience with Richard, our sales rep. He was not pushy like other salesman at all. Answered all our questions and handled the entire process professionally.

Mercedes of Bellevue was very helpful and understanding during the buying process. Their prices were very competitive and the staff was friendly and helpful. thank you, Johnny!

Stealership… try yourself and write story.. for me during 300$ oil change, they broke head light. Provide huge list of fake recommendation. Saying no may frustrate them even more. Good cars + bad dealerships = bad car reputation.

I had such a great experience with Nicholas (Nick) Hornsby Koury (Sales Representative) at Bellevue Mercedes Benz. I couldn't have asked for a better service than what he provided. Nick is very knowledgeable, respectful, very calm and a person with integrity. He made the buying process very easy for me by explaining all the steps and expectations. Prior to visiting Bellevue Mercedes Benz dealership, I had checked/visited almost all Mercedes dealerships in Washington. Some listed cars that didn't exist. Luckily, I found a car in California and the purchase process was seamless working with Nick. I wasn't sure what to expect in this process as I had not seen the car in person. But he explained everything and walked me through the process. He was very present on phone, text messages and in person every time I needed to talk to him. After receiving the car, I noticed a small dent that Bellevue Mercedes Dealership helped me to fix. Many thanks for Delilah Marquez (Sales Manager) at this dealership that collaborated with Nick to make things work. They also gave me a loaner to use while I awaited the issue to be fixed. Very wonderful people! I highly recommend this dealership and if you are looking to purchase a car, ask for Nick Hornsby. He also went above and beyond to source and ensure that I have the lowest interest rate. I have already recommended him to few friends, and I will continue doing it. Plus, he connected me to service advisor to assist me for future service work. I only write reviews when is due, this is very worthy it.

Terrific customer service, extremely competent repairs, convenient location, but mind-numbing prices.

I recommend this car dealer's relaxing and easy no hustle Great Customer service and fair price.

Great service. Transportation to and from the facility to nearby shopping center while service was being performed was a pleasurable way to spend the time that was needed for the car servicing.

Buying process was seamless and easy with no pressure with the sales advisor. Didn’t feel we needed to haggle anything which was a positive. However, I did have feedback about after I bought the car. About 2 and and a half weeks after I got the car I started getting service alerts stating I needed to get an oil change in 30 days. When I called about my plates (which I wasn’t notified of either until I took the time to call out of my work day) and mentioned the service alerts I was told that they did an inspection, but the technician didn’t see a need to service the vehicle when the car came in from the previous owner. It’s frustrating that the car wasn’t serviced in any manner and was given to us as is with the only thing completed being a 50 point inspection. When a vehicle comes to a dealership it should be serviced all together regardless if it’s needed for the next customer who buys it. I hope this feedback is taken into consideration when taking in used vehicles as people come to provide you business and the least that can be done is servicing the full vehicle as well. At first I thought it was a mistake and that the service alert wasn’t reset, but when calling it was confirmed that it hadn’t been taken care of and at this point it’s on me due to the dealership not seeing a need. It would have been nice to know it had been completely serviced prior to selling, but there was no need granted it seems like there was if I’m getting a service alert 45 days after owning it. I would have given 5 stars since the buying experience at the dealership was great. However with the lack of service completed on the vehicle before purchasing and the lack of wanting to correct anything I could only give 4 stars. Granted if I could I would give the review 3 /12 stars since I did mention it and nothing was offered since the alert started 21 days ago which put me at owning it for only 2 1/2 weeks.

Buying process was seamless and easy with no pressure with the sales advisor. Didn’t feel we needed to haggle anything which was a positive. However, I did have feedback about after I bought the car. About 2 and a half weeks after I got the car I started getting service alerts stating I needed to get an oil change in 30 days. When I called about my plates (which I wasn’t notified of either until I took the time to call out of my work day) and mentioned the service alerts I was told that they did an inspection, but the technician didn’t see a need to service the vehicle when the car came in from the previous owner. It’s frustrating that the car wasn’t serviced in any manner and was given to us as is with the only thing completed being a 50 point inspection. When a vehicle comes to a dealership it should be serviced all together regardless if it’s needed for the next customer who buys it. I hope this feedback is taken into consideration when taking in used vehicles as people come to provide you business and the least that can be done is servicing the full vehicle as well. At first I thought it was a mistake and that the service alert wasn’t reset, but when calling it was confirmed that it hadn’t been taken care of and at this point it’s on me due to the dealership not seeing a need. It would have been nice to know it had been completely serviced prior to selling, but there was no need granted it seems like there was if I’m getting a service alert 45 days after owning it.

Been a customer for years. I'm on my 4th Mercedes. This dealership has always done 100%.

Always service as if family. Professional, efficient, trustworthy

Lovely facility. Everyone was friendly and helpful. My only criticism is that the sales person who helped me did not come out to the vehicle with me after the documents were signed to make sure I knew about all the features. I have purchased three cars there in the past and I always had a tutorial. I was handed the keys and off he went.

Did an annual maintenance last week, and while the end result was fine, I felt it could have been more efficient than the 2 workdays it ended up taking: - Brought car in at 9am, mentioned the tire light on to check pressure. Hadn't mentioned my tire warranty, figured they'd easily look that up and take care of it. Assumed it'd be done by end of day like previous annual maintenances - I text service advisor at 3pm to ask for updates, he goes to check on it. He replies saying tire will need to be replaced and asked what I want to do about it, how much it'll cost. - Now I mention the warranty, and he looked it up to confirm I did have it. But he says they likely wouldn't hear back from warranty until the next day... so I agree to have the car kept there overnight, I luckily didn't urgently need it. - Next morning the warranty goes through, but it still takes until close to 5pm for the car to be finished. I didn't expect a warranty issue to prolong the maintenance till next day; if they had proactively asked me about it that first morning, I wonder if I could've gotten the car back earlier. Also, it would have been nice to proactively hear about the tire issue earlier instead of only hearing after I texted to check on my car's status. On the plus side, my service advisor was overall very responsive in following up on my texts and he also explained to me about the correct tire pressures to set.

Great experience overall. I was in and out quickly and the service was top notch. Would recommend to anyone.

Robert is awesome!

What a great experience! I left with the car I wanted, it’s beautiful and customer service was great!

We have had great service with Wayne's advice and attention to our needs. Sue and Richard Long

Took me this long to write a review (for some reason, it got hidden), but I felt compelling to explain my frustration with this dealership back in 2020. I live over 1,000+ miles away from the dealer so you could only imagine the frustration that was growing. I recently took interest in a Mercedes AMG GT at a nearby dealership and requested to have the car inspected ($400+) by someone who knows them best... a Mercedes dealership. I trusted this dealer to perform an authorized pre-purchase inspection, on behalf of the name "Mercedes" to fully inspect the vehicle by Mercedes standard. What I receive was far from it. Upon receiving the vehicle, the car shows major flaws mechanically and aesthetically. Oil was overfilled by almost 3 full quarts (I siphoned out two quarts and my local Mercedes dealership still said it was overfilled when they serviced it), catastrophic in engines like this and could potentially cost me thousands of dollars had I not acted the way I did. I also had missing lug-nuts, quite dangerous if driven for extended period of time. In addition, the trunk doesn't auto-swipe open (a feature only in newer Mercedes) and the fact that the vehicle showed significant signs of wear that was not disclosed in the report (not including the carbon, this was in fact disclosed in the Bellevue report). When I called this dealership (Mercedes of Bellevue) and request to speak to the technician, the receptionist stated that he is no longer employed there. I was quite baffled considering he was there 2 weeks ago before I purchased it. I was later transferred to the Service manager who refuse to help the situation and belittled me, eventually hung up on me when I confronted him with the issue. To be treated the way I did, I was beyond upset because I placed so much trust in an AUTHORIZED dealership to make sure the vehicle I purchase is indeed accurate and factual beyond a reasonable doubt. Had I not know the real condition of the vehicle, I wouldn't have purchased it and/or perhaps use it towards my advantage in the negotiating process so i essentially was screwed out of that as a result.

Everything about my experience at Mercedes of Bellevue was amazing. Jesus took such wonderful care of me providing good service for my car, for providing me with a loaner and for offering his personal help. It was a pleasure to have dealings with Mercedes. In addition Matthew, in Jesus‘s absence provided excellent assistance for me to get on my way home. Thank you to both Jesus and to Matthew.

Very positive experience. Loved the no-haggling approach. The sales staff's communication was above and beyond what we have experienced before. The car was priced well below KBB. Got a great deal and have a wonderful new to us used car.

Excellent service with well experienced rep, helped me to make the trade-in transaction. Nick help me purchase my car.

A very professional and courteous experience, I have never had a bad experience any time I have come into the dealership.

Our A/C system has failed on 4 occasions (twice when we lived near Portland, and twice since we moved to the Seattle area). In each case, the freon in the system leaked out slowly over time. MB of Wilsonville had a difficult time locating a leak, and ended up replacing a valve twice. MB of Bellevue also had difficulty locating the leak, and replaced a valve in the A/C system last July with the goal of preventing further leaking. However, the leak re-occurred and the system failed once again in March. Most recently, MB of Bellevue replaced the evaporator, and hopefully that action will now resolve the problem. At all times, MB of Bellevue was committed to identifying the problem and getting it fixed, which hopefully has now been done. Wayne Thiessen, our service advisor, is exemplary. Wayne stays right on top of our problem and makes every effort to resolve it as quickly and efficiently as possible. He communicates with us well, and demonstrates real concern for our situation. We greatly appreciate his assistance and attention to detail. MB of Bellevue provided us with a Mercedes loaner car for the 2 week period that our vehicle was being evaluated and repaired, which was very helpful. There is only so much a dealer can do to resolve a problem that most likely traces back to a lack of quality oversight during the initial assembly of the vehicle by the manufacturer, and MB of Bellevue has to date done everything that it could to assist us with the repair work. If this problem recurs for a 5th time, then a different approach will be needed, but for the time being we are hoping that the A/C defect has been found and repaired.

Chris Santiago did a great job of communicating with me during my recent service.

My service advisor Sarah did a outstanding job of taking care of my 2015 E350. She kept in touch with me to make sure I given progress reports of the process. I highly recommend her.

I still have a issue about the first gas that they filled out into my car the .The car engine has some vibration and rips at low RPM.they must filled out the premium gas octane at least 92.this car has a twin turbo and the knock sensor doesn?t perform well with the low octane gas.

Pleasant, easy purchase. No hassling. Very professional.

Very good for after service issues . The service department leader and reps are on top of issues.

Thomas (or Tomas) was a great, personable, and very helpful sales person, the entire team was quick and accommodating in helping me buy a used car off of the lot. Would highly recommend working with them!

Appreciate the attention to details. Very clean and orderly, coffee water and snacks, charging station, a live view of the service area, updates. Also appreciate the informed service reps who know your account and can answer questions.

I had a wonderful experience buying my new GLC 300 from David Romanyuk! He was knowledgable, courteous, attentive and his follow through was exceptional. The purchase process was smooth and seemless. I would highly recommend him for your next Mercedes purchase!

Recently purchased a new Mercedes at MB of Bellevue. These guys are A1, the best in the business. It has been such a pleasant experience from the beginning. We were fortunate to work with salesman Thomas Mioc. He was friendly, easy going, and knowledgeable. When we had a small issue Thomas connected us with the right people and they handled it quickly and professionally. Highly recommend these guys.

Service team provided me fast and great service. I appreciate them.

James was great to deal with is extremely helpful finding what you may want. Very straight forward process

Nice car

Dropped off car for brake maintenance. When the car was returned to me there were a couple car scratches on the right side of the car, a dent to the car, and on the back bumper there was scratch marks too, like someone rear ended it. Horrible service. Shout out to Nick for helping us getting the scratch buffed out and the dent taken care of. The star is for him. We were not charged for the scratches and the dent made to our car. Never coming back for car services.

Wayne helped me and he was great. I asked him a few questions and he knew all of the answers.

Overall my salesman Jacob Baker & Jeff Lewis were great. Transparent pricing, open communication. Really had a seamless purchase with these guys. I would suggest anyone looking for a car to ASK for these two, you wont be disappointed

The sales associate Phat Was very polite kept me informed made the buying process seamless! I would do it all over again!

It was a good experience overall, Nick was super helpful. Wish the process was shorter.

The battery died (or nearly so) on my AMG. Bellevue MB is my closest source of service?only 175 miles away, but after a quick call they managed to get me in the next day. This doesn?t happen where I live, everything seems to take weeks. So after getting up early and checking the pass report I carefully drove my way over the mountains with no stops (car required a jump to restart) to Bellevue. Work was done very quickly, and I was back on the road. I?m a happy camper.

I bought one car at Mercedes Benz Bellevue, and I am regularly servicing that one car and another car I bought at another dealer at MB Bellevue. I've been very happy with both buying experience and their service department.

I recommend working with Nick! Nick was accountable, worked with us step by step, and went above and beyond for us. If it weren’t for Nick we would not have bought anything here. Thank you Nick!!!!!!!!!

Autonation has ruined this dealership, use to bring a lot of business here back when it was good before autonation made everything about money with zero care in customer satisfaction. The sales managers do not even have the power to negotiate its all locked prices from corporate. And don't even get me started on service, you can spend thousands of dollars and still be charged a petty fee for being slightly off on gas in the loaner.

Good facility abd decent cstomer service. Was promised a loaner and hence scheduled it on a weekday. The service rep was rude when asked about the loaner. Proabably one individual.

I am very much appreciate Mr.Haru Tarjoto's service during the purchasing new GLE.

I have bought my Mercedes from this dealership 4 months ago still no plates. Everyday new excuse.

Superior customer service! I took my car in for servicing for an airbag recall, was greeted by an intake concierge, assigned a case manager (shout out to Mathew Morgan) who arranged and paid for a Lyft ride home for me. Then when a part took longer to arrive than expected, Mercedes delivered a nearly new Mercedes loaner car to my driveway for my immediate and unrestricted use. When my own vehicle was completed, Mercedes’ then delivered it to me, freshly vacuumed and washed and collected the loaner with ZERO expense to me. The entire team was professional and responsive, with excellent communication skills. I’m very grateful and highly recommend MercedesBenz of Bellevue.

Nice price and nice used car. The sellsperson is very nice to me.

Great experience for us. The salesperson provided all information we asked for in straightforward way. No pressure to make a purchase, no weird negotiation tactics like going to negotiate with sales manager, no weird complicated offers, etc. At the end we still had to chose the extended warranty and service plan options, which is always a hassle.

The agent and financial specialist were very professional caring and helpful.

Absolutely love Mercedes of Bellevue. Great services and customer support. Always easy to get my car serviced.

What can I say! Pathetic experience in terms of booking an appointment for service and getting call back even after scheduling several call backs with automated system. Promised to pick up my vehicle but on the day of pick up, nobody shows up. Upon checking I am being told that I was to drop it off! Blatantly denying what was commited which is unfortunate to experience with a brand like Mercedes! Got assurance to recieve call back from service manager but with no surqrise, no one contacted! Unhappy & disappointed!

Terrible service at a Mercedes-Benz of Bellevue Mercedes-Benz in Bellevue. Complete turbo and injector failure related to restricted airflow from poor maintenance (engine air filter). Extremely disappointed in the customer service relative to the high premiums (3-4x elsewhere) we pay for service. The service director claimed that an low air flow was unrelated to stress on a turbo, from general engine wear, claimed no fault, and said that the new shop was "unethical". Very poor customer service given we've been loyal customers to AutoNation (Mercedes and Audi) and Mercedes dealerships for years.

Sold a vehicle out from underneath after I had it reserved and was trying to complete the transaction. Very unprofessional and frustrating. Would not work with again.

Nelson was very friendly and welcoming.

John Dean was awesome and walked me through the entire buying process. From my GLB being built in Mexico, to it being shipped all the way to the dealership. Definitely recommend Mercedes-Benz if Bellevue!

Last Saturday I had my car maintenance at Bellevue! It is such a great experience! I intended just replace engine oil and filter and windchill wiper blade (since seldom drive last year) and the technicians did far more beyond expectation. They checked all important parts like tires, breaks, battery, etc. They also hired Lyft for transportation. And last but not least, my car got washed.

Thank you Mercedes-Benz of Bellevue Insurance claim 20k New tires! = 4k Wait time = 6 weeks Got your baby back in one piece = Priceless Only the Best or Nothing

Since getting my 2021 AMG 63s I had gone back a couple of times to get help with my car. Their service people made sure I was taken care of and that we were in and out with haste. The recent winter storm left us with a Horrible accident and left us stranded without a car for a week on the Bothell Highland but Mercedes-Bens of Bellevue helped got my car towed to their dealership the next possible day after the snow. They also drop off my Loaner for me at my business. Lorenzo and their Service team go above and beyond to help with everything to make my life easier. I'm so glad I switch over from BMW. They don't even compare on the same level which is why I will Highly recommend Mercedez- Benz of Bellevue to anyone who wants exceptional quality and services. I never really know why Mercedes Benz is so expensive but after driving one, you'll know that you get what you pay for which is the Best. Thank you Lorenzo, Justin, and Jenny

Courteous staff. Flexible and helpful Good communication and delivered service as promised.

My husband and I were taken aback by the service we received from both the sales people (Rylee and Catherine) and manager of used cars (Tay). We walked in there after making an appointment to see a used car they had. We were dropped off because we had every intention of buying this truck. When we walked into the establishment no one said hello or asked how they could assist us. I am disabled and only had my cane, no one asked us to sit and wait. We got plenty of looks but no help. I had to ask for help at least four times before we waited twenty minutes for our salesperson. When he finally showed up, he took one look at my husband and I and pawned us off on another salesperson. She didn’t speak to us on our test drive and didn’t even tell us about the truck. We found out later that the rear defroster wasn’t even attached because they just didn’t care. The truck was $20,000 below market price to basically offload it. I am not complaining whatsoever but it didn’t make up for how we were treated. We told her that we would take the truck and she asked us how we would be paying. I told her we were paying in cash and then asked what form of payment. We told her personal check and she walked away. She came back with an application and told us that they needed us to complete our names and addresses. When my husband started completing the paperwork she asked him not to forget out social security numbers. I asked why that was necessary because we were paying in cash. She told us it was because of fraudulent activity they had been having. My husband and I didn’t see the issue until she took the paperwork and returned shortly there after. She told us that their check machine “was down” and asked if we could go to the bank and get a cashiers check. My husband told her the banks were already closed and I asked if we could pay with a debit card. The salesperson told us their were limits on transaction amounts so my husband decided to call our bank. After getting the transaction ok’d with our financial institution we were able to finalize the purchase. When we finished signing that was when my husband noticed that they had run our credit. They baited us, profiled us and made us feel inferior. They decided that because we didn’t have “perfect” credit they wouldn’t accept a personal check. That’s fine but they never gave us the option. They decided to humiliate us and not make us feel worthy. COVID has been hard on everyone but why would we go in there to buy without the money? The debit card when through, there was no need for all of the deception. We could have just gotten approval for the debit transaction upfront. We didn’t want to finance, we just wanted to buy a car. I can’t believe that this dealership can hold such a high standard if you don’t look like who they want to sale to. A black disabled woman and a scruffy truck driver, human, hardworking Americans. All money does not spend the same. Despicable.

My husband and I were taken aback by the service we received from both the sales people (Rylee and Catherine) and manager of used cars (Tay). We walked in there after making an appointment to see a used car they had. We were dropped off because we had every intention of buying this truck. When we walked into the establishment no one said hello or asked how they could assist us. I am disabled and only had my cane, no one asked us to sit and wait. We got plenty of looks but no help. I had to ask for help at least four times before we waited twenty minutes for our salesperson. When he finally showed up, he took one look at my husband and I and pawned us off on another salesperson. She didn’t speak to us on our test drive and didn’t even tell us about the truck. We found out later that the rear defroster wasn’t even attached because they just didn’t care. The truck was $20,000 below market price to basically offload it. I am not complaining whatsoever but it didn’t make up for how we were treated. We told her that we would take the truck and she asked us how we would be paying. I told her we were paying in cash and then asked what form of payment. We told her personal check and she walked away. She came back with an application and told us that they needed us to complete our names and addresses. When my husband started completing the paperwork she asked him not to forget out social security numbers. I asked why that was necessary because we were paying in cash. She told us it was because of fraudulent activity they had been having. My husband and I didn’t see the issue until she took the paperwork and returned shortly there after. She told us that their check machine “was down” and asked if we could go to the bank and get a cashiers check. My husband told her the banks were already closed and I asked if we could pay with a debit card. The salesperson told us their were limits on transaction amounts so my husband decided to call our bank. After getting the transaction ok’d with our financial institution we were able to finalize the purchase. When we finished signing that was when my husband noticed that they had run our credit. They baited us, profiled us and made us feel inferior. They decided that because we didn’t have “perfect” credit they wouldn’t accept a personal check. That’s fine but they never gave us the option. They decided to humiliate us and not make us feel worthy. COVID has been hard on everyone but why would we go in there to buy without the money? The debit card when through, there was no need for all of the deception. We could have just gotten approval for the debit transaction upfront. We didn’t want to finance, we just wanted to buy a car. I can’t believe that this dealership can hold such a high standard if you don’t look like who they want to sale to. A black disabled woman and a scruffy truck driver, human, hardworking Americans. All money does not spend the same. Despicable.

I brought my car in for service and to see why the check engine light was on. Jessica was my service advisor and she was amazing - great communication and my car was in and out of the shop way quicker than I’d expected.

From the sales staff to finance to service, this dealership made buying my second Mercedes a dream. I am thankful for all the time saved, the wonderful feeling of being respected and cared for as a valued client! Thank you to Tin Vo who wazs a true professional and to the staff at Mercedes of Bellvue.

Quick and reliable service. I just requesterd for an appointment service oil and filter change for my VCP purchase when i bought the car from their affiliated dealer from AutoNation Honda of Renton. ( used 2015 Mercedes Benz c300 ). But what they did is awesome, they conducted an addtional no charge Multi-point inspection with my car.

I brought my car in a little later in the morning than typical. This really helped as there wasn't a line for check-in. I dropped the car off at 10:00 AM and received a text around 3:30 that is was ready. So, I was able to pick it up before the afternoon rush as well. Being late for drop off and early for pickup really saved a lot of time. This was just for a normal 70k mile service, but everything appears to be done properly. There were a few other minor things found which were also addressed at this time. The car still runs great as always.

Was there today to buy a new s class! Stand there for 30min no sales coming!I just go to Seattle!Never come back to BellevueMB!

I worked with Jacob Baker & the manager on duty was Jeff Lewis. As a caveat this has NEVER been my preferred dealership in the seattle area & I would routinely go to their competitor for all of my sales needs & repairs. That being said- Jacob & Jeff were fantastic! Consummate professionals- exceptionally polite, articulate, transparent & kept their word on all things we discussed. The entire transaction was seamless & got my car delivered on-time and couldn't be more satisfied. These two were great, they definitely earned & will retain my business for the foreseeable future. Definitely would recommend these two for anyone looking for a car in this market.

Obnoxious music playing in showroom made waiting for service to be completed unpleasant

I recommend this place. Good service!

The 5- year service was quick and efficient. I got a text when they started the work and a text when it was finished.

Great service from MB of Bellevue. This is my 3rd MB vehicle i've taken to Bellevue for service over the years. COVID and procuring the right parts really complicated the process - requiring multiple visits and long wait times for parts from Germany. But Service Advisors Wayne T and Justin P did a great job. Thanks !

I have a habit of buying cars. AutoNation has always been my favorite to deal with regardless of brand. This being my first new Mercedes experience - very relaxed sales and F&I process - no pressure. Post sales there were some issues , however, what a responsive and empathetic dealership. Be human - realize nothing in life is perfect - be kind under all circumstances. At the end of the day this dealership from sales to service to managers to finance are accommodating and fair. Buying a vehicle does not need to be a negative experience regardless of circumstances.

I recommend this place. They're all very kind. Catherine Yuran Chang who was in charge of me in particular, was so kind and nice to me and the service was so good. Thanks a lot.

Best place for used and new cars

Before COVID: Awesome dealer, very professional and friendly staff, good price Year of 2022: nah. I'll drive extra 1h to Lynwood instead.

Staff is friendly and helpful as a car hauler I deliver there every week by far my favorite dealership to deliver to

We leased our car from Mercedes 3 years ago and their support was way better then. This time when we walked in, we were ignored by more than 5 people sitting idly behind the main counter (some were just playing with their mobile phones). They did not even bother to ask if we had questions or needed help, until we walked up to them asking to speak with someone (that was after sitting around for 15 mins). Mercedes, please pull up your socks or hire more customer service-oriented people.

Extremely horrible costumer service and bad attitudes of 3 people including Service Advisor (Givanni Signorino) Service Supervisor (Eric Gordon ) General Manager (Eric Lackshin) I brought my G550 to the Mercedes’ of Bellevue to find what’s going on with my car because it has a issue when I am driving it has a vibration on the body. I explain all that to advisor Givanni Signorino and he told me it will cost $6700 to fix the problem. I asked him what was the problem he brought his technician Andrew the Forman of the Mercedes’ of Bellevue and he told me that I have to change a lot of parts on the suspension including my tires transmission mount engine mounts and shocks and tie road assembly with shock observer which he said there are also bad and that’s what causing the problem. So I took the car to my mechanic I bought the original parts and changed everything they told me. Nothing changed on the vibration so I came back and told adviser Givanni that can you guys find the problem because all those parts that I’ve replaced didn’t need it to be replaced because of the vibration. They took the car to their service and this is another one they gave me a loaner car Toyota Corolla when i had a appointment and I should be getting a full size SUV instead. They called me back after 4 day and said it’s no $11,456 to fix the problem. I came there talk with advisor Givanni and he pretty much telling to not talk to him because I am not understanding which is totally unprofessional. Further I went and got the Service superviser Eric Gordon he told me the same thing that this is what it cost and I asked him what’s the problem of the vibration since the technician are experienced and working for 10 years like he told me but they could not find the problem. So pretty much it easy for them to change all the parts on the suspension to get rid of the vibration problem. I called General Manager Eric Lackshin and he told me that bring the car back and we will take care of the problem. I did bring the car back and same thing they’re playing the numbers around instead of finding a one problem that causing the vibration. All of those 3 employees provide me a horrible costumer service and they told me to take the car and walk away with it because they were done spending time to find the problem on my car. I was really stress out all of these days that they were calling me and telling me all this high numbers so they can make money on me. I call this a dirty business and these employees are not deserve to work for this company period. They didn’t even apologize or gave me a discount because of their fault of not finding the issue I never see a costumer service like they provide at any Bellevue business. People please next time you go there make sure they are not taking the money from your pocket for no reason. I will take further action on complaint to the corporates until they fix the problem on their cost. Because I spent already $3000 for nothing because their technicians can’t find the problem. Please do not take your cars to the Mercedes’ Service they will take all your money. All of their loaner employees that give out the car to drive supposed to introduce you to the car so you know how to drive it. That was also not presented by giving me a key to a hand.

Google need to separate Sales vs Service reviews. Two times I called MB of Bellevue to get me an estimate for services and schedule the appointment. They promised to call be back with estimates. Three weeks later, still waiting (not really) going to another dealer.

Much better service than the Seattle branch who doesn't return calls.

Phenomenal service from Johnny Xu and Josh (service manager). Brought in my vehicle for a service light check. Found out there were rodent damage to my wires :( Johnny was able to help me get in quickly and Josh provided me updates frequently during the process of getting it fixed. Overall satisfied with the smooth and quick service, glad to have received their help.

I've been to several different dealerships in the Bellevue area, and Mercedes-Benz of Bellevue is by far the most unfriendly. In contrast to Lexus of Bellevue where the staff are outgoing, warm, and make you feel like they care, the Mercedes-Benz of Bellevue staff are unenthusiastic and cold in demeanor and conversation. I've interacted with the sales, service, and front desk staff and all give the impression that they either don't care about their job or aren't excited to engage with customers. My service department experience in particular was unbelievably bad. Not only did they have no idea about my service appointment (which was confirmed and I had an email record of), but it felt as though they didn't think I should be there after asking me for my name three times and making phone calls. Additionally, during negotiation for trading in a used car several dirty tactics were used. For example, I was offered an atrociously low amount of money for my 4 series on trade-in, and they said it's non-negotiable. I walked away, and the next morning I got an email saying that they received an offer for the vehicle from BMW of Bellevue for $1,500 more than what Mercedes-Benz of Bellevue offered. I ended up taking the deal because I just wanted to finish the deal without all the nonsense and drive the AMG. Fast forward two weeks and the vehicle I traded in was on Mercedes-Benz of Bellevue's lot for sale at $10,000 more than I traded it in for; the BMW of Bellevue offer was a lie. It's unfortunate because I thoroughly appreciate the Mercedes brand and its vehicles. Also, this location is beautiful with state of the art design, a great waiting area, and is kept clean and presentable. I'm considering having my car serviced at Mercedes-Benz of Seattle instead, even though it'd be an extra 20 minute drive. I also can't wait to trade in my AMG for a Porsche, because there's no way in the world that Porsche of Bellevue is this bad at treating customers.

This dealership went above & beyond for me & I cannot thank them enough for their kindness. Every single person treated me like I was apart of their Mercedes of Bellevue family. I have never been treated as good as I was from any other dealership. I appreciate you all. Especially Tudy & Riley. I definitely recommend this absolutely amazing dealership & I will be back for another purchase.

Great customer service. I worked with David and I highly recommend both David and this dealership!

Both of their sales and service representatives are extremely polite and professional. All the staff members are very kind. I also highly recommend their service department as well. They don't charge you arm and length. They always give you the best advice and like to help you as much as they can.

After texting back and forth with sales we made an appointment to see a new GLS 450. We drove down from Bellingham to the dealership. Upon our arrival we were told by the salesperson that the car was pre sold and not available. After I showed the salesperson the messages that we received saying the car was available he went back to check and told us that the car was just sold and was going through financing. What a total waste of our time. At least they could have contact us.

We had a marvelous experience with James Lee and the Bellevue Mercedes Benz dealership at large. He was most helpful and kind throughout our shopping and buying experience! We much appreciated the customer service provided to us as well as the follow up post purchase.

Great customer service and sale person Sam . love my car

Convenient location and great service.

I was told over the phone that the Service A (an oil change) would be $300 and Service B $800. When I got there, Jessica presented me with a bill for 600 for A and 2000 for B. She had included wiper replacement per my request and I asked how much. She said 250 for blades and that she had included some incidentals. I said why so much? She went back to her computer and came back and said the wipers were really only 100 as they install them free. talk about bait and switch for this entire experience. Having a non itemized estimate is quite deceptive as well. Commission based service is a real kick in the teeth for an unknowing customer. Total waste of time I wouldn't have wasted if I had gotten the "real price" over the phone prior. This experience really left a sickening impression and immediately spoke with my friend who was taking her vehicle in this week. She is no longer doing so. I wouldn't recommend Jessica or Mercedes to anyone after this experience.

First time purchasing at Mercedes-Benz - Bellevue dealership and our sales rep, Lorenzo Johnson, was absolutely amazing! He took care of us from start to finish and had us in and out in record time, as my hubby and I had a shortened timeline for the day. Lorenzo made sure that all of our questions were answered and got us a great deal with the SUV that we wanted. Thank you, MBB for a great experience and, Lorenzo, you totally rock!!!

Lorenzo Johnson did the Impossible, he fit Us in in between two other clients who had scheduled appointments and was able to wrap the whole thing up before lunch. The finance manager glowed about him oh, and it was all well deserved. Excellent experience overall. We bought our last vehicle which was a more expensive Ram 1500 limited, from Renton Chrysler Jeep Dodge, and despite my dad working there; the experience couldn't have been more night"mare" and day😉

Great service, nice waiting area on second floor

My vehicle was ready on time. The service received by Mss. Cortney was excellent. She was able to answer all my questions as this was the first service for my vehicle and the first time me using the shop. Thank you for the service that I received. Moreover, your facility was clean and with plenty of coffee in the waiting area.

They did a great job on my car and customer service is very efficient!

This was my 13th Mercedes-Benz vehicle but the first time at MB Bellevue. It was a great experience. From my sales associates, Riley You to the sales manager to the finance manager, everyone did an excellent job. Well done!

Don’t waste your time!

This was my 13th Mercedes-Benz vehicle but the first time at MB Bellevue. It was a great experience. From my sales associates, Riley You to the sales manager to the finance manager, everyone made me feel special. Great experience.

First and foremost I would like to commend David Romanyuk for his sincerity, professionalism and care for our business. He differentiated himself and your organization from your competing brands, which played a huge factor in our decision to lease a Mercedes Benz. From start to finish our experience at the dealership was simply fantastic and unparalleled. David Nguyen was also very professional and courteous which made the finance process very easy to navigate. Thank you all for an overall stellar experience!

Horrible dealer ...just wasted my time when I went there to sell car. I think Auto Nation in general is horrible. I had gone to Audi Auto Nation too and similar experience.

Overall Great Service, Service Advisor - Chris Santiago always provides excellent customer service and is very knowledgeable of the services needed. Also, Jerome Brown at the car service counter provides above and beyond service, it's always a pleasure to see him.

I really like the people and service here. Hands down, simply the best.

Thanks to Jacob Lawler in service department for an outstanding experience! He is one of the most caring, committed and thoughtful advisors I have worked with over the years. Please celebrate his awesomeness with all! Cheers! Deb C.

Do ask for Preston Green if you are looking to pick up a Merc at this showroom. I was put in touch with Preston the first time I visited the showroom 2 weeks ago. He is extremely professional, but friendly and not at all pushy. I live in Seattle and was around the area and was pretty certain that a test drive in 30mins is not at all possible, but Preston made it happen and made it look so easy! He was kind enough to let me freely test drive a C43AMG on both city roads and the freeway for as long as I wanted to, not something all dealerships let you. All in all, really appreciate the white glove yet friendly treatment Preston has provided all this while, and I definitely recommend him as the go to sales rep you should get in touch with if you are looking to pick a car from this dealership.

Great customer service. Friendly and helpful staff. Made my service visit a breeze.

Jacob was SUPER profesional! He really cared about my car and made sure the dealership fixed any issue to my satisfaction. Really good experience.

Purchased my Mercedes here as they were so much easier to deal with. Have returned for routine service, which they made easy and will continue future service with trips from Spokane.

Extremely friendly staff, Very professional. Rylie made sure everything was squared away prior to my arrival, making the entire purchasing process easy and stress free.

EXTRAORDINARY service and experience, sums up my recent visit to Mercedes-Benz, in Bellevue Washington! Since I was 10 years old, I've always admired the body style and design of a Mercedes, and said that one day I would own one. Well, now at 35 years old, that dream came true! I'm officially the owner of a 2018 CLA 250!!!!:-)-:-):-) Special thank you and recognition, goes out to Mercedes Benz Sales Associate, Preston Green!!! Preston was, the first person I spoke to on the phone, and the final person to officially hand over my keys to my dream car. Thank you Preston, for your phenomenal professionalism, customer service and industry knowledge!!! For anyone who is thinking about the idea of getting a Mercedes and on the fence, do it, but do your research first!! I HIGHLY recommend Mercedes Benz in Bellevue Washington, if you are in the surrounding area!!!!!! Will

We had a great experience buying from here! Very professional and easy to deal with. Just what you would expect. Top notch.

My recent experience of purchasing a Mercedes-Benz GLC 300 from Mercedes Benz of Bellevue was exceptional, due to the service and care provided by Heru Tarjoto. Heru made the whole process of purchasing a car smooth and seamless. He truly cares about the customer’s needs and made sure that I was happy with my purchase. He was very professional, positive, patient and very helpful. He went above and beyond to make sure that I had all of the information that I needed to make my purchase decision. He was very responsive to my questions, texts and phone calls. In addition, I appreciated his taking the time after the purchase to set up an appointment to go through the operation of the car and all of its details. I have purchased many vehicles in the past from other dealerships, and this was the best car buying experience that I have had. I highly recommend Heru Tarjoto and Mercedes Benz of Bellevue !

Fastest and easiest car buying experience I have ever had. There were no let me check with my manager games at all. Everyone there was professional and easy to deal with.

My experience at MB Bellevue has been nothing but excellent. I have bought a couple of cars from them, and I will do it again. The staff is very pleasant, no-pressure-sales. They will put you in the vehicle you want instead of making a vehicle yours! A big difference. If they dont have one in stock, they will even find it for you. The ambience is that of openness, welcoming and friendly. Bright, well-lit show rooms, refreshments, and of course their staff. Their service team is also one of the best. They take care of you, whether to drop you off or depending on the service you need, get you a loaner vehicle. They understand that you are a proud owner of a great vehicle and treat you as royalty. Next time you want to buy or even check out a vehicle, you should give them a try definitely. I know I would :)

Great service. Thank you. Service advisor: Courtney Quinn.

Chris Santiago is amazing. On time and excellent service!!! Best service advisor in the store. Recommend!

feel helplessness in the service.

My service provider, Sarah Q., was fantastic. I recently brought my GLC into the dealership for clear plate protection. She was very thorough and aswered my questions like a pro. Thank you for the great service. :D

Givanni helped get my battery change but also gave me great advice on how to take better care of my benz so that I won’t have issues in the long run

Poor and rude service.

Great experience at this dealership! Richard our salesman was fantastic and when we had a small issue with our vehicle Tae the pre-owned sales manager was very accommodating and fixed the issue promptly. I would recommend this dealership to anyone looking to buy a car. My only recommendation for the dealership is there should be a greeter welcoming in customers as they arrive.

Fantastic service! The entire staff was very accommodating, the process from test drive to purchase was quick and easy.

Had the worst experience talking to a worst sales person. Was enquiring about c class asked him about the difference between variants he was like they all are different check in website talking with arrogance. He was rude and not answering properly to our questions looks like he didn’t wanted to make a sale may be they have enough customers. I was interested in c class but because of their horrible service I decided not to go ahead with it. The sales person of companies bigger than Mercedes are so nice and patient but not sure what makes these guys so arrogant.

I was fortunate enough to have Matthew Morgan as my service advisor. He was thorough, polite, professional and delivered on all of his promises. Very happy to have met him. Will contact him directly from now on whenever I need service for my GLS

Overpriced Service. Had my car towed to the nearest dealership which was Mercedes of Bellevue due to an ignition issue. They quoted steering lock control module cost of $2,334.31. The price was a bit of a sticker shock so I called another local dealership with different ownership, Mercedes Benz of Lynnwood. They quoted the same repair at $1,436.85, I could not believe that Mercedes of Bellevue was charging 62% higher than another local dealer. To Mercedes Benz of Bellevue's credit, they matched Mercedes of Lynnwood's price, but only after I provided the quote as proof. If I could have started the car, I would have just taken it to Lynnwood. At the end of the day, their service prices are too high based on my experience.

Dave was excellent in his help throughout the whole process of buying our cars. I have purchased many cars from your dealership but he has been the best to deal with.

I recently purchased a 2018 X1 from MB of Bellevue. The sales agent I spoke with was John Dean. John was helpful and responsive throughout the purchase process.The vehicle was exactly as described except for missing rear headrests. John was able to locate them and was patient with all of my questions. I would recommend him for any car purchase you are considering. The MB management was easy to deal with and seemed interested in making sure I was happy with the vehicle even though a was a used purchase of an alternate brand. I would buy from them again in the future.

As always, Wayne Thiessen was exceptional in every way in taking care of my urgent need. My advice > Keep Wayne happy. Chuck Armstrong

Super friendly and helpful sales and finance team , they were patient with our financial situation and made us feel welcome. It took two visits and one long evening but we were able to secure our vehicle and the communication throughout the process was on point. Thanks to Riley for making sure we were taken care of and putting in extra work to give us a great vehicle. You won’t be disappointed doing business with this team. 10/10!

I was apprehensive about buying a Mercedes because I have really only owned Lexus. I arrived at the dealership and it was very busy! I asked if a salesman could help, and here came Neil M. He is so sweet, funny, patient and caring. Once I drove the car, I had to have the car! What an unreal driving experience!! Neil chatted with us while all the financing (boring) stuff was happening and saw me through to the end! He even ensured I was buckled and safe to drive my new baby home!! I just have to say, he made my decision, experience and love of Mercedes bloom! THANKS NEIL and all at Mercedes of Bellevue!!! ❤️❤️❤️

The customer service representative that assisted me was Courtney Quinn, this young lady did an outstanding job !!!. via phone calls Courtney, kept me in the loop on the status of my Mercedes throughout the process. When I came to pick-up my Mercedes Courtney greeted me with a warm smile and hello. She explained the invoice to me and ask if I had any questions regarding the work that was done on my Mercedes Benz. Now that's going above and beyond customer service. Courtney, is an asset to Mercedes Benz of Bellevue, David Martin,

Amazing service.

Thank you for Great Customer Service, Thank you

I inquired about a CLA 45 AMG and when I arrived, I was greeted and told that the car would be ready in a few minutes. I test drove the vehicle and I instantly fell in love with it. Riley, my sales rep, let me know the next steps and I decided to move on with the process. Riley made sure my stay was comfortable by offering me water and a place to sit in the showroom. Unfortunately, my current car situation is a total mess and will take too long to explain. It has been quite a few months dealing with that dealer. This Mercedes Benz location went above and beyond at satisfying me and trying their hardest to get me in this car. Delila, one of the financial reps, called me later on in the day, and wanted to express her appreciation for me taking the time to come in. Just the brief hour I spent here, was overall the BEST experience I’ve had at a dealership. Everyone is super friendly and goes above and beyond at their work. Riley and Delila, you guys are awesome.

I am giving this dealership a 3 ONLY due to our salesperson- Johnny. He was professional, kind, considerate and treated us as great. He treated us as if we were buying the most expensive car on the lot. But. That’s where our positive experience stops. We bought a used vehicle and they OFFERED to fix all sorts of things and I made sure it was added to the contract before we purchased. (Also the finance guy was nice) they never contacted us when parts came in; it took several follow up calls and then once the car was in for service to fix issues THEY OFFERED TO FIX-the manager was dismissive and rude and did not fix things listed on contract. We had to get back to work and had already spent too much time on theses issues so here I am. I would LOVE to give a 5 star rating based solely on our salesperson but the rest of the experience was lackluster at best. Thank you Johnny for doing an excellent job.

I was disappointed with the service I got when I took my car for the annual service. First, I was given a Hyundai Rental Car as loaner car. I was expecting to get same as my car or atleast any Mercedes Benz Car. Second, they said they will call me at the end of the day to give me update which they didn’t. Lastly, in the paper works they said they did complimentary car wash and vaccum. Which are not true. My car was covered with Pine Needles when they returned it to me. Obviously they did not wash my car. Hopefully, on my next service they will do better. Since it’s Mercedes Benz, we are expecting the best.

I was disappointed with the service I got when I took my car for the annual service. First, I was given a Hyundai Rental Car as loaner car. I was expecting to get same as my car or atleast any Mercedes Benz Car. Second, they said they will call me at the end of the day to give me update which they didn’t. Lastly, in the paper works they said they did complimentary car wash and vaccum. Which are not true. My car was covered with Pine Needles when they returned it to me. Obviously they did not wash my car. Hopefully, on my next service they will do better. Since it’s Mercedes Benz, we are expecting the best.

Excellent service.

I just hope they can let us choose service prfessional while making reservation.

Great Experience purchasing my Mercedes!!! Lorenzo Johnson is a fabulous sales man and Deliliah the manager made my purchase happen. I will definitely shop with them on my next purchase!!!

Worst dealership They were very biased Asked us if we can afford cars

Most biased dealership.

fast and reliable ervice

Very low inventory so the sales person didn't want to be bothered

My wife and i had the pleasure of working with Lorenzo Johnson at Mercedes Benz in Bellevue, it's our 3rd purchase from them. He was absolutely fantastic. Lorenzo is patient, honest and was not pushy or rude in anyway. On several occasions he took the time to clearly and honestly answer any questions or concerns I had without any extra pressure. If you want a pressure free experience, with an extremely helpful and knowledgeable representative who won’t make you feel rushed or pressured ask for Lorenzo Johnson at Bellevue Mercedes. An amazing experience, and if all Mercedes employees are like him I will be a life long customer. Thanks Lorenzo!

Good service. I bought the GLE 53 AMG from here. People are nice to me and give me a good deal. Thanks.

Fast service, friendly staff -- A good place!

We've been customers of this dealership for almost 30 years. We took our cars in for servicing and the experience was so poor that we are almost certainly not going back there. Simple example: They wanted to charge over $1000 to replace the battery in one car. The exact same replacement cost less than $500 at the next closest Mercedes dealership. There is no way that proximity can justify a 100% higher cost. In general, since the AutoNation purchase, their prices have gotten higher and their service has gotten worse.

We recently purchased a car and had a great experience. Heru was the sales rep, he was so patient and attentive throughout the process. He assisted us and explained the entire dashboard functions to make sure we understand. A very knowledgeable sales like him really made things a lot enjoyable for us. His service continued after the purchase he follow up with us to make sure we are satisfied, this is definitely something we’ve never experienced before with car purchasing! Therefore, I would highly recommend MB Bellevue and excellent sales rep Heru!

Busy place. Fabulous customer service.

Their service is very attentive to the guests.

This dealership is incredibly snobbish and rude. Don’t even begin to understand customer service’s basics. Rude front desk people, rude sales associates. Only saving grace is their service department which handles basic appmts well. 3 years ago I was treated like crap here while looking for a GLS, I bought the car at the Seattle Merc. Thought I give them another try this year, but no. Same bad attitude and rude/obnoxious behavior. Wanted to drive their s-class and was told to agree on a price before they will allow a test drive. The associate shrugged in way that could only be read as f-off. Done forever with their sales department. Don’t need this crap!!!

Everyone was efficient and friendly

Absolutely great experience at MB of Bellevue. The sales team, management team, and service team are all top notch. I highly recommend MB of Bellevue if you are shopping for a car. The salesman (Preston) that helped me deserves a shout out, as he was patient, knowledgeable and very customer focused- great place.

Sharing this for Eric (Service Manager) and Courtney (Service Expert) ! Thank you both so much for going above and beyond to solve the issue for us! Our car’s panoramic window exploded and shattered while we were moving to WA. When we came to the store, both Eric and Courtney was able to show their sympathy to us and were extremely patient and helpful to coordinate for us to order new parts. The repairing fee is a lot but after we explained the situation, Eric and Courtney contacted the headquarters for us and were able to cover the fees within warranty! We are super grateful for how they were able to help us. We would not know what to do with such large repairing fees. Thank you both so so much!!!!

They had our car for almost two weeks. We were trying to get detailed recommendations about work to be done. They kept giving us vague responses, or assuming we wanted to go cheap, when we wanted to be thorough before deciding. Their Service line was backed up "6th in queue" nearly every time I called, and I usually gave up before finishing the wait. Of the seven times over the past two years I have opted to leave a message for a callback from the Service queue, I got called back three times. When I was able to get to a person, she'd leave a message for my service advisor who only returned that call half the time. Twice I discovered later that the advisor had taken the Friday off when I had been told the car would probably be ready; in that case I expect the advisor to notify me in advance or hand off my case to another advisor. Also, when an advisor is taking a day off, I think his/her voicemail should be checked by another advisor. A committment to better communication design would have removed all of the considerable frustration I have frequently experienced since the downgrade from Barrier to AutoNation.

Took my Mercedes c400 to check the engine light. it turns out that it needed a part that was ordered. Replaced the order under warranty. So happy to have the backing of Mercedes Benz of Bellevue to take care of my car.

The worst customer experience ever, they literally treat people of color differently. I don’t mind waiting even 1 hour , but the way they assess you as soon as you walk-in gives an unpleasant experience. Having said that, a customer can be getting a C or AMG which can be precious in their own standards. And I don’t think there is an unbiased stand here. Never coming back here even for a service. It’s sad to see great car companies like Merc not paying attention to granular details of what’s happening in their showrooms.

Extremely disappointed by the service department. 1. Lack of response when calling - left my car at 7am, was told it would be a quick service only taking a few hours, however no update until 4pm. Called multiple times and was unable to reach service person, has to go thru sales department to reach the right person. Left multiple messages. Finally picked up car at 6pm. 2. Did not fix issues! Paid for the summer road trip, aircon fluid change etc, totaling $800+. Air conditioning still not cold, and the main issue I brought the car in for (engine revving 3-4K while going down small hill) was still not fixed. I was told something along: lots of cars have it and can’t be fixed. Then why did you charge 1hr labor for software update?

Wayne was very helpful, knowledgeable and friendly. Great experience with Mercedes service after years of going elsewhere.

as much as i hate givin them a low rating, i guess i could say i try to resolve my issue by calling them before giving them a rating. and both times, someone answers they hang up on me. and all i call for is to see if my license plates and the registration are in? my temporary paper registration is expired and now i have a mercedes benz in the garage parked. not being able to drive it because idk whats going on with the license plate?

We purchased a 2018 GLC 300 from this dealership and the buying experience was great. It was time for the 20K service and also, my first time with the service department. I was treated like a valued customer. Great experience from the moment I drove into the service bay. Greeted with a smile and a good morning. They made me feel like we were already friends. I was kept up-to-date on the progress, because I waited at the dealership, and then went home with a well serviced car that was washed and vacuumed. Great experience!

A great representation of what calm, sophisticated, and no pressure car buying should feel like!

Service professionals are awesome. My service advisor was very empathetic for me as a customer and gave discount on my service due to the delay in my service time and also because i didn't get the loaner car as promised. Love this benz dealership. thank you!😀

Very nice and clean. Had to wait though for someone to help me. Took about 5 minutes before I got some help. But had my part and was taken care of within minutes and back to my project.

Mercedes-Benz of Bellevue Customer Service Team are great team. from the minute you arrive until job done was prompt , friendly , clean and honest service.

The experience at the store when having my E350 wagon serviced has always been good to excellent. Most recently, when I scheduled the most recent appointment I was told on the phone by the scheduler that my car was only due for oil change, and could be done in a couple of hours. When I met with the service advisor the day of the appointment he said it needed a lot more -transmission fluid/filter change, cabin air filter replacement, and more. It was $1000 more than I was expecting and required me to leave the car overnight. They provided a free loaner but I wish I knew ahead of time it was going to be more time and money commitment than I was lead to believe. None of this constituted a "bad day", it was really a minor glitch. Overall, the dealership has been very good to work with. They really seem to want to give their customers a very positive experience.

delish

Had the 10K (B) service done at MB of Bellevue. Jesus, our Service Rep, is new to MB of B but really engaging and very competent. Work was performed on time, car was spotless when they returned it and they kept us informed throughout the day as to when to expect it. Great experience.

Sara Q is our rep fir service. I wouldn't trade her with anyone. she us professional, pleasant, and DEFINITELY goes the extra mile. the service staff actually talk to each other. Thank you Sara n your team.

Great experience.

Absolutely loved my recent service experience with our service representative Justin!!! Excellent communicator, extremely timely and kept us apprised of pricing as well as timelines for repairs requiring parts ordered in!!! Best service experience for any car we have ever owned!! So appreciated it so that no time was wasted waiting or wondering what was going on!!

Easy to work with and love my new jeep

We have not had the stellar experiences that others have posted. We have found the service department lacking and the number of ‘recalls’ overwhelming. For a relatively new car there have been 4 or 5 recalls which we find disturbing. Then when we call on the recall we are told there are no parts in stock and we are told in those phone conversations that the service department will call when the parts come in… we have never received a call back. The final straw and motivation to write this review was a result of today’s experience. We took the car in for the latest recall - the ‘seat belt’ repair/replacement. A month ago we had taken our car in for a check up and lube. Included in that service order was this recall notice and fixing the windscreen noise… The lube took over 4 hours and 7 hours of our day. When we picked up our car we were told that they didn’t have time or the part to fix the recall and we would have to come back. Today we went in for the “SEAT BELT RECALL REPAIR REPLACEMENT”. After the two plus hour drive, the technician just pulled the seat belt, said it was fine, said they couldn’t fix the windscreen noise and sent my husband away. It is hard for us to believe any quality dealership couldn’t fix this type of problem and more importantly be respectful of its customer’s time.

Got a nail on my rear tire which was replaced last year. Drove to the dealer, and they replace it with a new one with only labor charge. Very nice and efficient!

Great service

This review is for Service Manager Sarah Quinonez. She was definitely the worst employee who I interacted at this dealership. I purchased my vehicle from this dealership, has been going back every year for service. From the beginning of the service appointment, she was patronizing and made me feel uncomfortable that I had to defend myself in declining a "$2500 value" oil change service. She offered no explanation to any of the services and came across that she didn't care. What she offered during my appointment was barely minimum service. She didn't respond to my text when car was in service and only called me back after 1 hour. The worst experience I've had at Benz Bellevue - definitely avoid her when you can!

Our service advisor, Wayne, was very helpful and diligent in resolving a problem with a faulty A/C unit that had previously been repaired twice by another dealership but was still malfunctioning. Although our car stayed in the shop for about 10 days while the problem was being diagnosed, once the cause of the problem was determined the repairs were completed quickly and efficiently. We also were provided with a loaner Mercedes vehicle for the period of time that our car was in the shop for repairs, and this enabled us to continue our daily activities without inconvenience4.

Thank you for your excellent service and communication! You took care of every detail.

I had brought my GLE in for a recall repair related to possible circuit due to AC.. After service, I noticed my car engine made louder noise for a brief period and the AC doesn't start randomly and blows hot air.. As a workaround I've to turn climate control to the lowest setting to turn on the AC. And to top it, I couldn't get customer support on the call despite waiting for more 10mins on every attempt.. And in my last attempt although the IVRS confirmed that callback was scheduled nobody called back.. The next day, I eventually had to be on the call for ~40mins to get a representative on the call to schedule the repair for the repair.. This is not the experience I expected out of Mercedes-Benz and haven't faced it with other brands/dealerships either.. Now I've got a service appointment scheduled for Monday 7/12 and also for a service advisor to callback before that. However, I haven't as of now received the callback!

professional work, very well and satisfied. I got more information from dealer, and they give me more suggestion when I trade my car

Excellent service! Thank you Ryan

Service on our GLC300 was prompt and handled with courtesy. Service Supervisor Sarah took the time to explain everything and make recommendations.

I have been driving Mercedes Benz vehicles since 2002. The customer service at the Bellevue location is always amazing! Especially the service department. Jesus is the best! He even brought my vehicle to my house after my routine maintenance appointment! 👏🏼 Gina Martello Kirkland, Wa

Tried to contact their service department manager because of some issue, but he is always too busy to get back to me. May I ask when shall I expect the follow up?

My service advisor, Wayne, was great!! He answered all my questions. My service went well... very pleased.

Hope I could give zero star. The service department here is completely careless and unprofessional.

Chris Santiago of Mercedes-Benz of Bellevue is an excellent service advisor - knowledgeable, experienced and courteous.

Service at the Bellevue location is always Impeccable.

I just gave it for service last week and none of the mats inside the vehicle was cleaned properly. Just poor cleaning overall.

Had a very poor experience here today. Agent was unfriendly and slightly rude. Waited for a test drive of the C300 for over half an hour, after providing all the necessary documentation. Breaking point was when was told "car needs to be gassed up" after being told the exact same thing 15 minutes earlier (are we stupid?). Left without a test drive.

Chris provided first class service. He updated me every step of the way, I would recommend him unreservedly!

Fancy place for fancy car Is the sales hungry for business? The service lady is really nice

Great service. Service technician was very knowledgeable and gave timely feedback throughout the entire process.

These guys are outstanding every visit! This time I had service taken care of by Chris Santiago. I really appreciate keeping in touch by text and regular updates. And I want to give an extra shout out to the mechanics that kept working during 118* temps! Most of us could have waited and I wish you would have just closed early to go have fun cooling off with your families. But most definitely, it did not go unnoticed. Your manager owes all of you root beer floats! 🍦

Extremely poor service and attitude by the staff including the manager on duty. We bought our car from them 5 years back and have been going back regularly for service. The experience this time (on July 2, 2021) was pathetic as they made us wait with no ETA for the service vehicle. This was despite the fact that it was a confirmed appointment for a recall that Mercedes has advised. Due to the attitude and rudeness demonstrated by the staff and the manager, we were unable to get a safety recall. Not planning to go to this Mercedes for our next purchase or service ever :-(

It’s really good experience with my first maintenance. Everything is perfect. Thanks for Ryan and all.

MB of Bellevue provided top notch customer service.

We had several issues with a used Mercedes ML-500. Wayne Thiessen was beyond helpful, informative and an excellent resource. We could not be happier with the service we receive at Mercedes of Bellevue.

I bought a well functioning CLS550 2012 in for a check up, running beautifully with a check engine light on. 3 days later I was told to bring a tow truck that when they were done with it was non functional. I had to sell it for junk. True story, 1 month ago.

Most amazing car ever and the service was fabulous. They quickly resolved all concerns. I love the fact that if they find an issue with any car - they will fix my car too. Nothing hidden!! Completely different experience than with other brands of cars. Really happy with the service and the loaner car that I got. Thanks so much Mercedes Benz of Bellevue!

I called to make an appointment for oil change only. When to pick up my car (6/28/21), surprisingly, costed $330. I asked why, the technician told me they did 10K miles service A even though, my car has 5K miles only. When I presented a $150 coupon (which advertised on internet via Mercedes Benz website) for any service of $300 or over, the guy said "why didn't you tell me before, now I have to do the paperwork all over again." He refused to re-do the paperwork and didn't honor the coupon. He said, the coupon on the website was just a generic coupon. They don't accept that. bad customer service ever!

Jesus was very friendly and personable. He is knowledgeable and kind. Excellent service.

While driving, my GLC300 messaged the battery no longer was charging. It then said to pull the car over but leave the car running. I called Mercedes of Bellevue, where I purchased the vehicle, to ask if the vehicle was safe to drive to the dealership. I was told no service agent was available but she would place urgent on the message to the service center. An hour and a half later, I called back. Again, no service agent was available and the service manager had stepped out. She said she would again have someone contact me. Since we were experiencing a record heat wave I decided to drive the vehicle home. Three hours later, still no call. Take your business to Lynnwood.

They always go above and beyond when I take my Mercedes to get serviced!

They always take care of us. The free Lift service anywhere is great. They seem to be great about not coming up with a bunch of unnecessary repairs. Repairs are timely. Thanks

Great service! Great people! Price for an oil change is a little steep. But, I guess that's the reality of owning a Mercedes!

Professional and complete description of the service performed and future steps to take.

Superb, professional service with a SMILE !! Wayne Thiessen is tops. Thanks for having him.

Took delivery of my new GLE450 just a few days ago from Mercedes-Benz of Bellevue. Eric Lackshin and his team provide a great customer experience from start to finish. A thank you to Lorenzo Johnson for the sales professionalism.

Service is excellent!!! Jesus worked with me and was extremely friendly and helpful . He is actually the best service provider I’ve ever encountered will all 12 cars I’ve ever owned. Thanks to him.

I had my car serviced yesterday and my service adviser , Sarah did a great job to discuss what service items are included and what would be the costs. She also checked on my battery and replaced it. She communicated very well and when it’s done, she informed me right away. The check out process is also quick and no problem. I will go back again with Sarah at Bellevue Mercedes Benz next time.

My AC went out on the hottest week so far in Seattle. MB of Bellevue confirmed my appointment for the following day while the other dealers tried to push the date until next week. Special thanks to Jerome (always Mr. Positive and best dressed gentleman in the biz) and Daniel for taking care of my car. I needed a ride that morning and Daniel coordinated a private ride to and from the dealership. He also discussed maintenance (address Now vs Defer until later date). Overall, this dealership exceeded my expectations. They're the best dealership in Washington!!

Thanks to the team at MB of Bellevue! When someone ruined the exhaust system on my ML 350 trying to steal the catalytic converter, I was offered a loaner until the part arrived from Germany six weeks later. That gesture helped ease the frustration of the entire experience. The service managers who were handling my case regularly followed up with me throughout the ordeal. Thank you for your great customer outreach!

Servicing my AMG never has been easier Wayne's knowledge and expertise with Mercedes Benz makes it a pleasure, learning something new about car each service

Friendly people. Far Exceeded my expectations in what they offered for my trade-in car. I was reluctant to buy the Mercedes model until my wife got to test drive the Audi I was interested in. Since the Bellevue dealerships for Mercedes and Audi are both owned by Autonation, they brought the Audi model right over to the Mercedes dealership so she could test drive it. I was stunned. My wife preferred the Mercedes, so we ended up going with that brand. We had gone to Mercedes Bellevue because they had the greatest selection of cars in the Puget Sound area. We ended up with a GLC 300 that is a beautiful car and that we will enjoy for years to come.

$1500 for the 50k service and $199 just to look at and diagnose a noisy door henge. They can’t fix the door, of course, that would require a trip to a body shop and multiple days to replace the henge. The service was supposed to include a vacuum and wash, but it looked like they spent maybe 10 seconds vacuuming floor mats and didn’t even open the trunk. I also asked if they could clean some gunk out of the front seat and they didn’t touch it. The guy that checked me in sent one text when I dropped off the car and then didn’t reply to any of my texts or questions. I had to call and talk to someone else who didn’t know anything about my car. At pick up they just handed me paperwork and keys - no one ever bothered to run me through the things they serviced. Save your money and take your Benz elsewhere.

I had great service at MB Bellevue a couple of weeks ago. I was having an electrical issue with my MB and the tech quickly got me into a loaner MB, doignosed the problem within a couple of hours and was great about following up and getting the car back with the issue fixed and car washed!

Amazing service! Mathew went above and beyond

The quality of work and speed with which the job was completed exceeded expectations.

This was a terrible car buying process and I've bought a ton of cars! Customers should strongly consider going to other Mercedes-Benz dealers in the PNW for hopefully an honest and transparent experience. When we arrived, we spent about 1-2 hours excitedly getting acclimated to the new car. Each feature had a line-item to disclose price differences in options. An appraisal was done with my current car, and we were ready to start the negotiation process. During negotiations, they slid in an added "Market Adjustment" fee of $4,000! I think their tactic is to keep you waiting so long they hope you fold. This was very shady and when questioned with the manager, Delilah, she lied and then placed the blame on me for not paying attention to this line-item. This fee was not disclosed anywhere on my print outs, the sticker price, nor is it online. They sure removed the fee quickly when discussions got more heated. At that point, this made me disgusted and we couldn't commit. If the dealership would have honored and started negotiations with what was advertised, they would have had a sold customer. To all of those that read this, if you see a "Market Adjustment fee" slid in there at the last minute, immediately leave or make sure they remove this.

This place is awesome for service. Look for a a lovely gentleman in a nice hat and suit his name is Jerome. He takes greeting and taking care of customers seriously. Love him. Givanni Signorino is the greatest Service Advisor EVER!!! These two guys together is what restored my faith in this place. Love them!!!

Matthew, great customer service very understanding and listening to problems l was have with the car

Customer service Chris is pretty rude. He deferred my appointment for 4 hours. When I waited till 4 pm, he told me they needed to close store at 5pm due to weekend, then asked me to come in on another day to pick up my vehicle. But it is also my weekend, he deferred my appointment under the situation where i have an appointment scheduled at 10 am. All the message he replied with me showing he didn't care customer experience at all and performed like a boss instructing his customer. I hope i can rate 0 for him

They have zero intent of showing cars, bunch of lazy sales dudes wearing suits to try and look professional. Booked appointment and when i showed up on time, they said they are swamped. Never ever approach them if you are looking for a decent customer experience out of a luxury brand like MB. Very disappointed.

The service is too bad.

As always, the service is professional, caring and excellent. All services were performed on time and within the stated cost. A particular shout out to Jerome, who makes me feel like a part of the MB family. Thank you!

Excellent service and met every need. Professional staff beyond average expectations! Thanks.

On a Saturday morning my Mercedes decided to inform me that my battery was having issues and to put the vehicle in park and keep it running. I immediately called Mercedes of Bellevue and they were able to schedule me in the same day (one hour later) to have a look. They completed their diagnostic tests, replaced the battery without any delays, and I was in & out within an hour! Great customer service!

Bought GLE from Riley You. Best dealer ever and super flexible and easy to talk. He listen to every story of yours and will make deals happen to satisfy your needs. He showed all the new and certified pre-owned vehicles genuinely. I visited Lynwood, Seattle, Tacoma, and Bellevue Mercedez Benz dealership, but I came back to Bellevue Mercedez Benz dealership because of Riley’s warm welcome and understanding of the situation. If you are missing Riley in your car transaction, you are missing out.

Givanni and his team of Technicians were extremely professional and helpful during my visit. I appreciate the personalized touch that I had with the team. Their communication and thoroughness was second the none. They made the process quick and easy for me! I will be coming back for future service work! Highly recommended!

Mercedes is the best car in the world. My brother is Mercedes Lover for 25 years and he influence me to buy Mercedes. I give a good decision for buying Mercedes, because I have beed driving for 46 years many deferent car. when I compare the other cars , I feel comfortable and safe driving with excellent car Mercedes, and good services. Also, I said thank you for sell person David Romanyuk explain me all of the detail in the car. I am so happy for Mercedes Member now.

Ryan, my service manager was very professional and did a remarkable job of getting my car serviced on time.

Always am well taken care of.

I have owned a Mercedes CLS550 Launch edition for 9 years. It has only been serviced by a Mercedes dealership or authorized garage. I never missed or was late on a service. The car has been meticulously maintained. It has 145K miles and I expected to keep it for 250 to 300K based on what I thought the Mercedes reputation was. The car was driving well and the check engine light came on. I brought it into Mercedes Bellevue. They called back after diagnostics and said to pick it up I was told that the piston shaft linings were all pitted and marked, and it needed a new engine, 33K + labor. Mercedes Bellevue told me the life of the engine was 1k to 5K miles.I told them to put it together and I would pick it up. When I got to the dealership I was put in an office in the back and the service manager, Eric Gordon, came in and told me that the car was not drivable and I would need to have it towed and proceeded to continue to ask me when I was going to have it towed. Eric told me, and then my wife when she arrived, that Mercedes had used a different alloy in constructing these blocks and the problem was occurring with increasing frequency with the my model CLS550 which had been produced for 4 years. Eric told us this in this meeting and he never admitted it again. Eric then said if I had my oil changed at any place besides Mercedes that this could happen would make my engine seize. I then produces ALL of my services records that proved that only Mercedes had serviced my car. He then said he would call Mercedes and see what they would do. As Mercedes could not pin the cause of the problem on any neglectful actions on my part they came back with the decision that they would not do anything for me due to the mileage and that the car was only worth 30K (if it was running) and it would take 50K to replace the engine. So they are telling me that my car is WORTHLESS (as it is not driveable) due to nothing that I did wrong. This was a meticulously maintained car. I did nothing wrong to cause the problem. They do not see fit to compensate me in anyway for my 30K loss. Mercedes caused the problem, not me. How can they get away with this?????? I wrote a synopsis of my problem on BenzWorld forum.. Comments that came back indicted that this is not an uncommon problem. What Eric, the office manager, told us is true. Mercedes knows they produced a defective engine. The dealer and Mercedes are not standing behind their product. How can it be right that they just tell me to tow away my car and leave me with no compensation or offer to fix the problem they caused? My wife has an Acura. Years after the purchase, we found out that her model had a known an oil leak problem. This was known by Acura and they knew it was their problem. Because my wife had only had her car serviced at the Acura dealership they paid 80% of the 8K cost to fix the problem that was caused by the Acura defect. Acura and the dealership stood behind their product, unlike Mercedes. If you have a CLS 550 dump it quickly. I would not recommend buying a Mercedes, especially from Bellevue Mercedes. The response from Mercedes Bellevue on Google was very cordial. However, the General Manager was contacted as the response from Mercedes said "give me another chance to turn your experience around". The first thing he said was "there is nothing we can do" .Regretfully, they response from Mercedes on Google was disingenuous.

I had an air conditioning problem (noted as the weather heated up). I made an appointment for the next day and Sarah organized what needed to be done. the car was taken into service promptly and it was complete when she said it would be done. I am very satisfied with the professional attitudes, but still friendly.

I pursued information on my 2013 Mini Cooper S Convertible and the process was very friendly and professional. The windshield needed to be replaced and the dealer paid for the replacement and didn't allow me to even drive it off the lot until it was replaced. The detail work on the car was wonderful and the smooth process of purchasing made me feel comfortable. They even have a 4 month/4000 mile warranty on the car and it is an 8 year old car with 90000 miles. Never expected that. Impressive!!

I enjoyed working with Thomas and Tudi and am very satisfied with my experience buying my car here. Thank You Thomas and Tudi!

I had a great experience. I was able to wait for the car at the dealership in a very private area that enabled me to be online the entire time. They forecasted a two hour appointment and the car was ready (washed and vacuumed too!) in exactly two hours. Great customer experience.

I am very pleased with the quality of service MBB provides. I sincerely appreciate the responsiveness and the way repairs were done. I have recommended MBB to others because of my satisfaction with their service.

Lack of customer service, employees not welcoming. I came to pick up my vehicle, I can see employees passing, walking back n forth as if you don’t exist. I stand there for 15 minutes together with other customers waiting.

Courteous, helpful and honest. I was buying a used car but I received just the right amount of attention. I was able to see the car before it was completely cleaned, which I recommend. You can see how a car was treated if you see it before the detail shop shines it up. My sales person Samih was very pleasant and went out of his way to make sure I got everything I needed. Then the best surprise is Jason Rogers offered me some additional insurance for the next 10 years, which was outstanding for the used vehicle I purchased. I can definitely recommend Mercedes of Bellevue.

Great customer service. I have worked with Jesus for 2 years now and he has been a great advisor. He is very communicative on what my car needs and when it’s done he make sure he calls or text me. Everyone is also so nice there. And that’s why I bring my car there for my service.

Due to the ambient temperature of the day being abnormally high ( over 86F ) the service required an extra day. Other than that and the disappointment that the loaner car was not a Mercedes (as I’m used to in So California) the experience was very satisfactory. The rep Jake Nilsson was polite and professional.

I want to thank Jake for the great service experience I had at MB of Bellevue. He had outstanding communication and the service was wonderful From all other employees as well.

Very high end attention to detail. They also provide a loaner car.

our amazing service advisor Justin is great about communication and ensuring the job is complete. we recently had an issue with our car and Justin ensured only the most experienced tech worked on the issue. every time we go in for any service, large or small we are treated like we are their only customer. from being personally greeted to fully explaining the work that will be done.

Great experience with all the sales people. Made the process very easy.

I purchased this car in cash. I decided not going to get extra Warranty. I canceled in two days after I purchased. Manager Jason Rogers told me I will get refund at least for 6 months. This is really Ridiculous to treat to a Loyalty customer. I hope someone from management team can take care of this issue.

Jake was awesome! He kept me updated. He was friendly and knew what he was doing.

Quick and detailed service. The team kept me updated throughout the process.

Really great service by Matt, my technician. Everything done well and a bit earlier and cheaper (although nothing is cheap on a MBZ) than I expected

This was my first service appointment with them. All went well except for a short delay. I was very pleased.

We have been working w Justin Purdy in Service at Mercedes Benz of Bellevue for many years. We have owned at least 5 MBs in the last 20 years. Working with Justin the last 4years has been nothing short of exemplary. He explains to us which items need serviced immediately and the items that can wait to be addressed at a later time. He is always courteous, kind and very professional. He is the biggest reason we continue to come back to this dealership. We feel he is honest and is truly appreciative of our business. If you want a reliable, professional individual that is trustworthy, go see Justin Purdy in the Service Dept. He is one of the best they have there.

A bit of a mixed bag. We came in to look at a trade in, our original contact who was pleasant and helpful via phone and email had to go home and we were greeted by an obviously harried salesperson still a nice guy. We ended up purchasing the vehicle, finance was easy and seamless, the young man in that department was pleasant but we were the last to leave before they closed the doors. We left the vehicle for detailing siting a couple of areas that needed addressing including the engine compartment which was a concern for my son in law who is a race car mechanic. They verbally kept switching the days for pick up which was confusing. On the third day I was told to pick up but I was told then that it was ready for pick up the night before. I was never notified of this. We arrive and neither area was addressed. I was told to arrive a couple of days later with the car and I’d be in and out in about an hour. I arrive at the appointed time (I live an hour away) and I’m greeted by an irate and frustrated service person. There is no service appointment on the books! Another service person intercedes obviously noting the hotheaded service person who greeted me was inappropriate while dealing with a customer and tries to work it out. It turns out they don’t clean engine compartments and not the green around the moon roof. I’m given my sales persons number to contact and the buck is officially sent over to him. I called him giving him grace in my VM message and have yet to hear back. That’s over a week ago. My husband and son in law cleaned the engine compartment to their specifications and I wiped the green out around the sunroof but for a luxury dealer I would think the service would be superb. It wasn’t. I’m now being solicited for maintenance service but will take my business elsewhere.

What an awesome place. Staff was very professional, me and my wife had amazing experience purchasing a car from them. We test drove a lot of vehicles on their dealership before we made a decision which one to get and our sales representative Thomas was very knowledgeable about every model. When it came to financing we had zero issues, I told Thomas what numbers I wanted and he delivered even better deal for us. If you ever decide to go there ask for Thomas! Thank you, Mercedes of Bellevue! ⭐️⭐️⭐️⭐️⭐️

My car was not ready when promised and I had to pay out of pocket for the additional expense of the rental car for the additional days. The front low beam light was not replaced and is reflected by the service light continuing to be on despite saying that lights were checked on the service record. I dropped my car off on Thursday and it was promised on Friday, I received no phone call as to the status of my car and when I called and left a message no one called or emailed me back, on Saturday I reached a person there and they said it would be ready Monday, Monday came with no phone call or email, I finally got my car back on Wednesday. Still no working low beam light, but was told the differential fluid is leaking and a spring needs to be replaced on the emergency brake. While I appreciate being informed of that, I don?t appreciate not having my car when promised and don?t know why they needed it so long for a service B. No communication.

I got complimentary vehicle checkup and wash for my birthday. Great customer services! 5-star. Yes

Organized and consistent always

Seamless experience getting my car serviced. I appreciate knowledgeable and courteous staff!

Nice clean facility with courteous employees. Knowledge of product is questionable as our salesperson thought the car would sell itself and he showed us very few of the features. We were glad he paired our phone to the Bluetooth on the car, but we still do not know how to work the navigation commands or how to store favorites or cancel commands.

Mr. Lawler provides a level of service that exceeds what I expect even from a brand such as Mercedes Benz. He explains everything, justifies his opinion, and overall just makes my experience with servicing my car enjoyable. A tech like this keeps me coming back to the brand more than anything else.

Excellent service experience?professional and no surprises.

Great service! Would love to go back for my next appointment

NOT THEIR FINEST EFFORT. My recent visit to MB Bellevue was disappointing on many levels. First of all I was presented with a list of almost $400 of additional suggested services when I had prepaid for 3 years of maintenance. If it needed to be done it should have been included in this very expensive option that I purchased. Next was my loaner car. I left the dealership in a rented KIA with no gas. I usually like seeing what the new models have available and I do have my lease expiring in less then 10 months. I guess the dealership wanted me to experience the luxury of the KIA ride. Next was the total failure of communications. I came in for a 2 year maintenance and the car was promised for end of the day. No phone calls, text messages or emails and the end of day came and went. The next day still no contact so I called. After waiting to speak to someone about the expected return of my vehicle I was called by somebody who couldn't answer my question about where my car was. They promised to send a PRIORITY message to the service manager to get an answer. NOTHING. Finally I did get a call that the car was done. The final straw, was when I picked the car up. I was told that I would speak to a service rep, which is normal. But instead, I was just handed the paperwork and they brought the car to the bay and I left. I have been dealing with this dealership for 30 years and this was the worst experience I have ever had. SO be aware that this kind of shoddy treatment can happen and is becoming more prevalent.

Had my emergency brake serviced. Repairs were performed on time and matched the quote they gave up front. No complaints!

I had some issues with the trunk of my car and it was tricky to identify the root cause. After a few diagnostics attempts the technicians at Mercedes Benz were able to fix it for good. Matthew made sure to follow up with me and kept me up to date with the things to fix and its costs. He offered an excellent customer service.

We leased a 2021 GLE 350. Brittany our sales consultant was great. Very knowledgeable, passionate about MB cars, and assisted us in deciding between a GLC and GLE. Five out of five.

UPDATE APRIL 19,2021 I live in Port Ludlow, and drive over to Bellevue because this is the beat MB dealership in the PNW. Giovanni continued my excellent service at MB Bellevue. I made an appointment to replace a recalled air bag. Everything was completed before my estimated departure time, which was a tight schedule in order to meet the Ferry, and a free loaner car was made available for my use.

Our sales guy Lorenzo was great ,he handles sales like pro !!!

Pleasant experience on buying the car. The whole process was fast and smooth.

Always a pleasant experience. Staff there is great, Sarah helped me this time with my service and 3 recalls. She's awesome. Was a little surprised that I had to pay for a loaner but is wasn't that much.

Great service from Sarah Quinonez who was taking care of my car 👍👍

I generally had great experiences with very friendly and professional Service Consultants and the Shuttle Driver named Romulus (goes with Roman) from Romania. Things do not always go right, but Help comes first to fix imperfections. Management steps in when needed.

Best in class, Exceeded all my expectations, truly built for helping customers and members, I could not be more happier with the experience that I got from Mercedes, job well done the best or nothing.

Our rep Riley was awesome. Very calm and non-pressure demeanor. We loved working with him. Knew his cars. Smooth process great sales guy. Would def come back if looking in the future.

Chris Santiago and his service team are the best in the business -- super attentive, super responsive, and super performers!

The fuel line hose was leaking and they ended up fixing it for free even though my car is not under warranty anymore. Thank you so much!!

The customer service and friendliness of Yaroslav and the rest of the staff was terrific! My wife and I had an excellent experience.

As always the service is exceptional especially to my Service consultant Givannni Signorino. He was able to arrange a loaner car for my GLE 350 A7 Service on the spot. He is very thorough and explained everything that needs to be done and he is customer oriented individual.

quick and good service, very professional and reliable

From the time we walked in and were pleasantly greeted, to the helpful salesman Lorenzo all the way through finalizing paperwork with finance, everything was done very well. The people were friendly, courteous and made us feel welcome in the very nice dealership even though I was wearing jeans and a Disneyland t-shirt. They have also been very supportive post sale with my questions as a first time Benz owner. I have purchased over 20 vehicles and this was probably the smoothest transaction in large part due to the great people.

I took in my GLS 63 for warranty service on the 3rd row seat. The service was promptly completed. I also had them look into a problem I was having with the Eco Auto Start/Stop. Turns out there was a problem with the main battery which was causing the auto start/stop issue. My service advisor informed me that they couldn't fix this issue under warranty. I wasn't particularly happy about that determination. However Josh, the service manager, worked with his warranty department to resolve this issue. Thanks Josh ! Over the past 15 years I have taken 3 of my cars to MB of Bellevue for service. Service continues to be satisfactory. However, the move from using their own loaner cars to "whatever-is-left-over" at the neighborhood rental agency is disappointing.

I took in my GLS 63 for warranty service on the 3rd row seat. The service was promptly completed. I also had them look into a problem I was having with the Eco Auto Start/Stop. Turns out there was a problem with the main battery which was causing the auto start/stop issue. My service advisor informed me that they couldn't fix this issue under warranty. I wasn't particularly happy about that determination. However Josh, the service manager, worked with his warranty department to resolve this issue. Thanks Josh ! Over the past 15 years I have taken 3 of my cars to MB of Bellevue for service. Service continues to be satisfactory. However, the move from using their own loaner cars to "whatever-is-left-over" at the neighborhood rental agency is disappointing.

Lorenzo was the best and supported us throughout the purchasing experience! Look for him when you get there!

The customer service was great. The advisor and service staff was courteous and professional. The entire experience was awesome.

Be Aware they can cause damage to your car during servicing and then deny taking any responsibility of it. Recently happened with us: During 10,000 miles service of our Mercedes GLE 350, they caused a damage inside the back door and panel in front of it. It looks to us that during the vacuuming it might have happened. We reported to them the issue. Couple of days after reporting the issue, the Call came from their service manager and he said it is not possible for them to introduce this issue and they can't take the responsibility for it. Our car was with them from 11:00 AM to around 4:00 PM for servicing and issue was introduced by them but they totally denied to take the responsibility. So, please be aware, they did damaged the car during service. I just want people to be aware. So, that It does not happen to any one else

If this dealership promises you something, get it in writing! Very unethical And disappointing. Also, the 2021 450 GLS that I leased has satellite reception problems which they should’ve known since they drove it over 200 miles before I received it. I live over two hours away and have to take it back to them to fix. Not looking forward to it.

Wonderful experience! Johnny was helpful and honest. I got an amazing Mercedes SUV that I had been eyeing for a while. Service was fast and efficient! I highly recommend this branch over the Seattle one.

gooddealer,people there are very friendly,I will come back for an other Mercerde

We worked with Jacob for a routine maintenance appointment. Super knowledgeable. Great experience.

John in the parts department went over and above in helping me with my needs on a recently purchased Mercedes. His customer service was very personable and he went out of his way to help me. He is a treasure!

I’ve done two transactions with this location in the last year. Each time it was a wonderful experience. I didn’t have to sit there for hours and nickel and dime dumb details. Each time I was able to get the majority of the deal done over the phone before I even came in. When I did arrive, I didn’t need to spend a lot of time there. Pretty much just showed up, signed my paperwork, and was on my way. The staff treated me well, understood what my needs were, and were accommodating. I’ll be doing business here again.

Tony H. Andrew D and Justin P. Always provide the highest quality customer service at very competitive prices when my Benz(s) are due for service or repairs. No phony up sales or aftermarket snake-oil additives...just straight forward factory authorized procedures.

Mercedes Benz Bellevue provides the level of service expected by luxury car buyers.

Excellent staff and very easy to find and buy a car. David Nguyen was awesome sales person and made our buying experience very easy and pleasant one. We worked with Cindy on finalizing the deal and it was very smooth. The finance process was also very smooth and not pushy at all . We went back after couple of weeks and both Extended warranty and they made it very easy - all in all great dealership experience

Jacob Baker was an honest, reliable sales person who helped us buy exactly the car we wanted. Could have been a challenge for us as out-of-state buyers.

Attention to detail and always staying ahead of the customers' needs. No need to follow-up, I got an update on the status of my car at the perfect timing.

Lorenzo was awesome. The service and convenience was unsurpassed AND I love my new vehicle!

My service manager is great! Very informative and walks you through the process Of what Yu needs to be done on my car

Services professionals friendly good work Highly recommend

I have been a customer with this place for over 2 years now. I am impressed with their quality of work and ethics when it comes to advising which services are needed and what’s not. Thank you, MB Bellevue for outstanding customer service.

We had a wonderful experience at Bellevue Mercedes. David from Sales was respectful, informed, efficient. By far one of of the best experience we’ve had in purchasing a vehicle. We will definitely recommend to anyone looking for a new vehicle.

Great customer service and efficient.

They helped us find the car we wanted they also did the research to make sure it had a sound history when the car did not have mats they actually had mats ordered for us couldn’t be happier with the service we received we will be longtime customers!

I highly recommend this location. Very professional and ethical.

Great communication through the repair. Attention to detail and happy to assist

The service from Jacob was just great, he is a smart specialist in MB and with all those years or expertise and now giving attention to the customers brings all those knowledge and for me was very good.

Apparently all was done very well in a routine service visit, however it took longer (2 1/2 hours) than I expected.

Fabulous job on the service for my 2020 GLE 350 - this is the best car I have ever owned - I feel safe in it and it handles better than any other car I have driven. The service was fabulous - quick and they did a great job.

I have had a great experience with Jesus. He was polite, he listens and keeps me updated on the status of my vehicle. He is the only one who has been nice and has great customer service.

Nice dealership and friendly staff. I never really enjoy buying or selling cars, and even though it took longer than what I would've liked I'm pleased with the outcome and am happy with my purchase.

The sales and finance teams were very helpful at each stage of the process.

Service was good! I will go back again. Thank you so much!

Hassle free, fast, friendly experience. Most stress free shopping I?ve ever done

Outstanding service from the guy who dropped us off at the mall and picked us up, to Chris the service advisor who really knew his cars. We definitely will buy are next car here!

Overall been a decent experience. Certainly push the high cost maintenance items...no surprise. Air ride suspension went out the day we got the vehicle back from it's 60,000 service. hmmm

I want to thank Riley for a job well done and helping us thru the process of buying our new GLA. It was a very smooth transaction from beginning all the way to the end. He made us feel comfortable and at ease the whole time. His calm demeanor really set the tone for us the whole day. I give Riley a 10+ for good customer service. Thank you Riley!!

My experience with Mercedes of Bellevue and my sales person James Lee was outstanding. I almost gave up on buying Mercedes after my last experience with Mercedes of Seattle. So thank you Bellevue

Inattentive to my description of my car problem. When picking up my car she denied that I had discussed an oil issue. She was very rude and non professional.

Excellent service and facility . Proactive and knowledgeable with regards to Mercedes vehicles

Everyone was very efficient. Wayne and Daniel made my service experience great. Both are good communicators an knowledgeable in their field.

I have been a loyal Volvo customer for 20 years, but when looking for a new car, decided to try other makers. Porsche, BMW, Audi, and Mercedes. Mercedes of Bellevue RESLLY listened to me. Heru Tarjoto was so patient, thoughtful and knowledgeable about all of the inventory. When trading in my old Volvo, Cindy was excellent in explains finance options and Tae Su was so patient and helpful with getting my trade in handled quickly and accurately. Every person I encounter through the purchase process was exceptional! Tudi Semenova made the document signing process painless and actually enjoyable! They all deserve huge kudos and a raise!

Quick and easy! David took very good care of me. Would recommend this dealership

We have been dealing with this dealership for years and they are always reliable.

Sarah Quinonez was efficient, helpful, and very responsive to texts. She explained my servicing in detail and discussed options. She immediately let me know when my servicing was complete.

Well their not cheap but they are great to work with. From the time your greeted at the door, to when you pick up you car. The service experience was top shelf!

After being a customer for over 8 years I was used to great service. Then two years ago something happened and everything was terrible, timing, tone, commitment. So I stopped going to the dealer. When I was called to come in to have recall work done I decided to try again. Thankfully to my surprise the quality and service was back to the same great way it was when I first started going to Bellevue Mercedes. Great job! Keep it up!

Without looking at my car, this lady rep in servicing (Lisa, Lori?) told me I needed $2100 dollars worth of service. I questioned her and made a phone call. I told Mercedes Benz of Bellevue to give me my car back.. I bought the vehicle at that dealership 2 years ago. At 50k miles, she said I need spark plugged changed etc! Nothing about the vehicles diagnostic system.. which codes A service and 20 codes ( check transmission) the vehicle tells you what it needs. Instead of paying $2100 - I paid $859, and was told my vehicle was in excellent condition.. just thought you should know. Total up sell... we have 6 Mercedes in sour immediate family... I?ve not have a honest consultation since I?ve been going to this dealership. FYI! they don?t make the bulk of the money on car sales

Regular maintenance service performed professionally and with much more care than the previous couple years since taken over by Autonation. My rep, Jesus, was kind, caring and considerate.

Unfortunately my experience was awful. First they sent me to the waiting room saying that would call me when that could discuss what services I needed. Finally I came out and asked when I would come up and they looked confused. Eventually they said my car had already been sent for services. I thought since I had told the service department the night before that I wanted both the full service since the service light was on and in addition the air conditioning was not working. They called me later to say it would cost a thousand plus dollars to check out all the air conditioning to check for a leak. Later in the day they called to say they could not find a leak but they could put $50 in Freon in the system and that would likely last another 3-5 years because my Freon had probably dissipated in the 9 years I had owned the car. I wondered why I wasn’t give the $50 option at the start rather than the thousand dollar option. When I came to get the car and drove away the service light came on. I turned around and went back to be told that they didn’t know I wanted the service done even thought I told the service tep on the phone twice that this wa why I was coming in, of course if they had bothered to ask me when I brought it in rather than leaving me waiting for 45 minutes and then sending the car back to the shop they might have learned that fact. They called me then to tell me the mechanic had found a worn out hose. I told them to go ahead and fix it for another $800. When I came to pick up the car the service rep told me that they had noted there was a worn out hose that needed replacing. I said that I knew and had authorized that repair last night. Oh we didn’t know that was the response. So I said can I get my car now (I had been waiting 15 minutes in the service area waiting for someone to talk to me at that point. Then they said the car wasn’t washed but was in line so should be ready in 10 minutes. I said I had another appointment and didn’t expect it would take over half an hour to pick up a car they said was ready for me. I had to leave and come back again to pick up my car - my fourth trip to the dealer in two days. Finally after $2,000 + service charges I got back my car. All they had done was put Freon in the air conditioning unit, replaced the windshield wiper and put in a new pump. The rest was labor just poking around the car for several days. What a rip off. I will never go back there again. Too incompetent and the most customer unfriendly shop I have ever had the misfortune to deal with.

great service and everyone is really helpful. I get my car serviced twice a year.

Great experience with David Song in sales. Very attentive, patient, understanding, and wanted to understand our needs for a new vehicle.

The customer service is very attentive at Mercedes Bellevue-down to the detail. From the greeter to the advisor and finally the mechanic/technician you can tell customer satisfaction is a high priority.

My wife and I just bought a new car at this location. The entire experience was excellent. Thomas Mioc is a very warm and friendly salesman who took care of all our needs and helped us close the deal without any hassles. Highly recommend this location if you are in the market for your next car!

Bellevue Mercedes service always provides a white glove experience. They treat you like a....Mercedes owner. Very professional, accommodating and personalized. All good!

Customer service, Raymond (our sales person) ready to assist and was able to answer all of our question. He listens to what we wanted in out Mercedez. Finance Officer Tudi was awesome. Professional and knows her job well. Great Team !!!

😀I got excellent service

Efficiency, Friendliness, Quality of Service.

If you would like to buy a car at Mercedes-Benz of Bellevue, ask about David. As a person, he is very kind and very nice. He will provide you with the best service because he is very professional. Also, he will go above and beyond to make your favorite car to be affordable for you.

Very professional, showed safety regarding COVID, no pressure tactics.

Went for a recall service, waited long time after the issue was announced. Good service Plus did good job cleaning my car

I was car shopping this month, something I really don’t like to do at all, and I must say that Jacob Baker from Mercedes-Benz Bellevue made the whole experience actually very enjoyable! He was professional, informative and not pushy whatsoever. I really felt he was genuine, honest and was really trying to do right by me. The GM and Ashley from financing were also fantastic. Ashley specifically was a wealth of knowledge about leases and again I felt very comfortable with her recommendations and financing options. I walked away with the car of my dreams at fair price and a gigantic smile on my face :) I am no longer an Audi or BMW girl, I am Mercedes Bellevue all the way! Thank you for making the experience so fantastic Jacob Baker and the Mercedes-Benz Bellevue team!

I was car shopping this month, something I really don?t like to do at all, and I must say that Jacob Baker from Mercedes-Benz Bellevue made the whole experience actually very enjoyable! He was professional, informative and not pushy whatsoever. I really felt he was genuine, honest and was really trying to do right by me. The GM and Ashley from financing were also fantastic. Ashley specifically was a wealth of knowledge about leases and again I felt very comfortable with her recommendations and financing options. I walked away with the car of my dreams at fair price and a gigantic smile on my face :) I am no longer an Audi or BMW girl, I am Mercedes Bellevue all the way! Thank you for making the experience so fantastic Jacob Baker and the Mercedes-Benz Bellevue team!

Excellent customer service. They always go beyond to make things happen.

Great service and always fast.

The service person who took care of my car was open, candid, and professional. it was a good experience.

Excellent service. I would definitely recommend service to be performed at this facility.

Good service Josh from the service department is amazing

Heru was very nice and very courteous. He answered all of our questions and made sure the car was ready when promised. He is very professional while being personable.

Great customer service from Daniel at Mercedes of Bellevue!

Sarah Q is the most amazing service advisor. I would highly recommend Mercedes of Bellevue.

Jeffrey Lewis was super nice and I'm very satisfied with my service and my GLA! Jeff provided great customer service and he took the time to to find my dream car. Thanks Jeff!!

Great experience in the buying and service process

David was fantastic at helping my wife and I buy a car. We walked in, he made time to fit us in even though we didn’t have an appointment and pulled a couple vehicles for us to test drive ASAP. He then gave an extremely detailed demo of all the bells and whistles and made sure to set us up for success on our test drive. When we returned from the first test drive of the GLA he already had the GLC waiting for us to pop into. We got back and immediately told him to get us the paperwork to buy the GLC fully loaded. He identified that I was an Amazon employee from my paystub and even told me about the employee purchase plan credit and helped me fill out the paper while our trade ins were being evaluated. We then got full Kelly book value for our trades, when Chevy down to road offered us 8k lower on both of our trades. Overall a fantastic experience and very happy they helped us lock in a 1.99% interest rate with full maintenance package!

Always greeted warmly when I arrive, courtesy vehicle waiting and a real-time estimate given for completion. My service advisor Sarah Q. Was very cordial and helpful. Looking forward to my next service visit.

Went for airbag recall-related service and incidental puncture noted in one of the tires; very prompt service and excellent follow-up; got a loaner car; great experience.

I went to there for annual maintenance. when they finished and returned my car. I found that three tires had low pressure. I told them to check on it. A few minutes later, they told me I was good to go. But just out of the service center, low pressure warning appeared again. 😱😱😱Obviously they did nothin to it. I was so frustrated! Do I deserve it? Do they know it's dangerous for driver? 😡😡😡

Excellent customer service. This is the second car I have purchased from Bellevue Mercedes and I cannot say enough good things about my experience. Both times I have used Heru as my sales rep and he goes above and beyond to make sure all your needs are met.

I visited Mercedez in Bellevue, WA, met the agent Daniel Boggs for my repair issue. He is very kind and welcoming with hospitalities. I was so impressed as a user. Thanks all.

I have found the service at MB of Bellevue is professional, courteous and customer oriented especially Service Advisor Jesus Guerrero and his team.

Disappointed with the service. 1st of all I was kept waiting - standing outside my car - for 10 mins while the service manager came in.Then the part was not there and I was told I needed to call the parts department to check if the part has arrived in 10 days. I asked why I could not be called when the part arrives instead of me calling to keep on checking if the part had arrived. The Service Manager told me that they did not have the process to to do that unless I left my car for an undetermined amount of time at the dealership until the part arrived. I expect better from a Mercedes shop. I own a Lexus too and as soon as I go there, I am immediately received by an associate and am never left standing feeling if I am ever going to get anyone's attention. I hope the Bellevue Mercedes Benz service center improves its service and pays attention to its customers

Excellent communication and customer service!

I like the way how the take care costumer and car.

The employees are very nice. My tire has a nail and they repaired it soon.

The whole process of trading in an old truck for a new ride was incredible because the employees loved their jobs! Thomas Mioc is the next generation of vehicle sales people. He was respectful and kind. I was embarrassed to drive my old Dodge to the dealership and park in the front but it did not phase him. We made an appointment, test drove a Kia Soul, and the rest is history. I have a dependable and safe vehicle because of Thomas and the finance lady and Delilah. Friendliest people EVER. Thomas went over the carfax and maintenance performed by the dealership before the car was up for sale. He answered my questions. The financing part went smoothly. The key felt good in my hand! I was so happy to drive home that night, with no worries, knowing my family would be safe in this vehicle. Thank you Thomas! Thank you Mercedes Benz of Bellevue! And the best part, I did not buy a luxury car but and I still received the great service that everyone deserves. And that says it all. I would recommend Thomas Mioc and the dealership to everyone!

Is one hour $200 labor too expensive or normal? Yesterday I went there for passenger side airbag recall which is free. At the same time I requested to replace passenger side rear lamp. Totally 2.5 hours spent including half hours washing car. So I guess around one hour was spent on replacing the lamp. And I was charged $200+tax labor fee. AutoNation Collision Center quoted 0.5 hour. I understood it could take twice time here but not three or four times since anyway, replacing airbag needs time.

I did a check engine light diagnostic & associated repair with the Bellevue Mercedes team. My service advisor Malachi Lucey is the best! Malachi kept me up to date as my car was repaired. He was an excellent service advisor! Definitely going back.

The car was damaged in a very specific and hard to reach spot during the recall repair. When I went back to dealership for the third time to resolve it, both the customer service representative and service manager questioned that they did the damaged and said ? as a courtesy we will fix it this time? Not only was I made to feel that I was taking advantage of them but they refused to take responsibility for something that clearly happened during the repair. The service representative was extremely unprofessional and as result of this experience I will no longer go back for service or new purchase.

After reading many of the reviews of this dealership I understand why we were treated with such disrespect. After spending many hours at the dealership working out details of the sale of a used car for our daughter, we decided to Help her make the purchase. We sent in the signed paperwork and were on our way in at an agreed on appointment when we received a call that the the car was just sold to another buyer. The sales manager wouldn’t let me get a word in edgewise when I tried to talk about what had happened. She also stated that this type of thing happens all the time. Unbelievable! I guess unless you are the uber rich, buying a new Mercedes you will get treated like a second class citizen.

I want to give a shout out to Malachi at Mercedes Bellevue. He went to bat for me with my warranty on my Mercedes, and got repairs done as needed. I am very overall impressed with his ability to articulate, advise, and care about my vehicle. Thank you so much! 🙂

Good service. People very responsible and communicative

Great service, well knowledgeable sales people , great products!

Great service received by Greg P. Thank you Greg. You have always been a great guy!

The staff is always polite and cordial. How ever, I had service done and was told it would take an Hour and a half. It took 3 hours!! I didn't have the Luxury of someone picking me up and they do not offer shuttle service due to covid.

We have always been very pleased with the service at Mercedes Bellevue. Ryan Collins is excellent as our service contact. He is friendly, polite, and very knowledgeable. Service is precise and quick which keeps our car humming.

Friendly customer service, however diagnosis was not what was requested and very questionable in legitimacy when taken to another certified MB mechanic for second opinion.

My sale person Yaroslav Romanyuk provided impeccable and professional services. He was amazing to deal with. He listened our needs and got things done fast without the hassle. I appreciate his professionalism and kindness. I will do business with them again in the future :)

Excellent customer service and above and beyond care. Service staff was very courts they are very concerned about the Covid 19 precautions.

I had an incredible experience at Mercedes Benz of Bellevue! They assisted start to finish on the purchase of my dream car and I could not be more thankful for Brandon and the support of the entire Mercedes team. This was my first car purchase and I and high hopes that it would be a positive, memorable experience, and I am so thankful that it was exactly what I imagined! My representative Brandon was so patient, kind, and truly cared about finding the perfect car for me. He sourced the perfect vehicle in California, and made sure the shipment and delivery process was smooth even despite COVID-19 delays. It arrived in immaculate condition, and I am so in love with my new car! Huge thanks to Brandon and the Mercedes of Bellevue family – you all are the best and I can't imagine purchasing my car anywhere else!

My 1st service appointment since buying my car. Chad Dobbs took care of me and he could not have been more helpful. Great service, With the Covic-19 everybody keeps their distance Good customer service.

Great service, With the Covic-19 everybody keeps their distance,drop your car off and pick up a loaner all that is clean and Sanitized. Good customer service.

I have had nothing but excellent service from this place since getting my first Mercedes in late 2017. This week I was there for an interior detail and regular service and when checking out today, there was an issue with their system. Instead of having me hang around while they figured it out, Matthew and Justin just took care of it and sent me on my way!! My car looks beautiful and I’m looking forward to my next one that is currently on order. Thank you so much!

We walked in and stood, ignored, for over ten minutes, while employees chatted with each other but not with customers and for sure not with us. Finally a woman, without a mask and without keeping her distance, walked over to ask us if we had an appointment. When we told her that we hadn't known we needed one, she told us that due to Covid safety precautions, we needed to have an appointment. That would have been easier to swallow had she or the bulk of the other employees been wearing masks...also a safety precaution, last I checked. I saw almost no one shopping but many employees, hardly any in face masks, and they continued to chat with each other and ignore us, so we left. We are in the market for a new GLC but will get it elsewhere. Horrible horrible customer service and oh yeah, you guys might want to put on your masks.

I had a good experience with getting an oil leak fixed under warranty, it was serviced in about 4 hours while I was provided with a loaner car. I was glad there was no mention of added expendables for anything which was meant to be covered by warranty

Excellent customer service, beautiful cars...

Service Department is excellent. On time, no extras, always right the first time.

Excellent service and customer follow up.

I always get the best customer care from MB Bellevue. They are not pushy when it comes to selling. They let you decide but give you great options. My wife and love David Song. He is great! He delivers above and beyond. Look for him if you're in the area, I guarantee you, he will take extra good care of you!

The service at Mercedes-Benz of Bellevue remains to be of good quality and generally responsive. Service Assistants and Managers make an effort to satisfy customers and will at times go above expectations. On the less positive side are the personnel turnover and the reduction in shuttle service since Barrier sold to Auto Nation.

Great service, battery died towing service picked up my car, workshop replaced it was under warranty! Thank you!

Not the level of respect or customer service that I have experienced at other Mercedes dealerships.

Had my oil changed on 4/11/20, workers were wearing masks and people were social distancing themselves. I was in and out within an hour. Car is humming like it should.

My service advisor was Jesus. Very polite and efficient. The Service Department seems to be very well run.

The service was great and service advisor Jesus was really good.

The people at the dealer was very friendly and helpful especially the sales person. It was a pleasant experience.

Professional and knowledgeable service reps who care about their customers. Excellent service! Thank you

We just had our suv serviced last week. It also needed the front drivers seat repaired and while we were at it we asked if it could be detailed. Our service advisor Sarah Quinonez was amazing and kept us up to date until we picked it over the weekend even while she was out of the office. We couldn't be happier with the level of service we received from Sarah and Mercedes Benz of Bellevue!

Insincere, incompetent, rude, unapologetic sales people with "do not give a xxxx about customer" managers which clearly shows why sales people turned out to be that way. You care only when you going to buy and put your money down, after that customer means nothing to you. Valuing customer is not just sending out BS follow up emails, what matters is how you address customers concerns and how you indeed treat them. I just believe you don't care. The only reason I am providing feedback is coz I was already your customer, I leased a Mercedes few years ago. This was my second time I came to your dealership and I don?t expect to get ripped off so I wanna let you know what kind of dealership you are. You sold me a faulty car by deception and extremely poor customer service following up: 1) first in test drive when I asked your sales guy why TPMS light is on, he said it?s because weather is cold and it will go off after driving. It didn?t go off, and when I was purchasing car I asked him to check that sensor to make sure it is working, he came back said sensor is fine it is just needed to be reset by infiniti dealership then it will be fine. Probably he didn?t expect me to go to infniti dealership the next day after purchase and figure out he was lying to me. Other problems showed up on the car like brakes start making noise and when I showed it to other mechanic they said rotors and brakes all need to change immediately. That tells me either how crappy your inspection is or how insincere you people are. 2) After my purchase, next day I realized one of fug lights is off. Sales guy told me bring the car to service we will fix it right away. I gave him exact time (8:30 am) to bring the car and he confirmed. However, when I brought the car @ 8:30 am apparently he did not check with service department and no appointment was set for me which I expected it should've happened, as a result of this mess, the part was not in house so they had to order it so my trip was completely waste of my time with hassle. According to your service guy if the part was already in house the job would not take more than few minutes of my time instead of ended up with no car and taking back and forth uber. When I brought this up to your sales guy, he even didn?t bother to apologize for this headache coz of his lousy unprofessional customer care job. Even after they fixed the light, nobody even gives a xxxx to call me the car is ready for pickup. Anyways I was able to figure all these faults within 5 days of purchase and returned the car on time and did not let you treat me as stupid person to be taken advantage of. So screw you, you definitely lost my business all for good and never ever recommend to anyone to go to you for any purchase. Just having Mercedes title doesn?t make you got high standard levels and ethics.

Service was Fast and Easy - glad I have a serve agreement.

My experience from beginning to end was flawless. Flawless, from picking out options and speccing a car, officially ordering the car, waiting for delivery, and finally delivery day! My rep Gregg of MB Bellevue was always in contact whenever new news was available regarding my car. He is extremely knowledgeable about the features and has an eye for detail! I highly recommend anyone looking for new or used MB to visit this beautiful dealership.

not satisfied may be looking for a new place to have my Mercedes serviced. I am a 40 year mercedes owner. Bought in bellevue.

MB Belllevue has an excellent service center. Car was done on time, it was easy to schedule an appointment and the entire staff were friendly and professional. They are definitely not like some of the other dealerships around. They are clearly at the top of their game.

Always an expert and pleasant experience. Even though my car is a 2011, the team takes excellent care of me.

Brandon and Tuti were both outstanding and a pleasure to work with. They made the automobile purchase very enjoyable and smooth. Excellent experience. Wonderful facilities.

Checked in at 1:40 took 1 hr to check in . Didn?t leave that dealership until 5:30 with a toddler . No one said hey this is where our waiting room is . No one communicates effectively. Guy was new ok I get it but after they all saw how long the check in was going someone could have stepped in . Asked for a loaner they said no , I understood why . So I asked for shuttle . Another nightmare in itself . Asked how to change radio station in my car No one knew .

Chris Santiago was very helpful. He always was so nice and kept me in the loop with progress on my car everyday. Mercedes Benz of Bellevue is lucky to have such a wonderful service advisor who cares about his customers.

I am very happy the car I purchased from Mercedes Benz of Bellevue Salesman Jason Wisher helped me he was very friendly and polite If you want to buy a car I recommend this dealership and find Jason you will be glad I like to say I got a very good deal on my car 🚘

Great staff , was welcomed so quick , got a great loan car , dealer provided good communication

Great experience. I take my car to them........all the way from Port Ludlow. I’ve tried other Mercedes dealerships, but Bellevue is heads and shoulders above them all. Malachi is a special person! Excellent service and follow up!! UPDATE APRIL 19,2021 Giovanni continued my excellent service at MB Bellevue. I made an appointment to replace a recalled air bag. Everything was completed before my estimated departure time, which was a tight schedule in order to meet the Ferry, and a free loaner car was made available for my use.

We purchased the car less than 1 year ago with an extended 2 year warranty. I took the car in to have the emergency brake adjusted and after dropping the car off, didn't hear back on their diagnosis for almost 2 days. The service rep was uncommunicative and after that time I reached out to the service manager (Eric Gordon - the only saving grace to Autonation / Bellevue Mercedes); he said he'd look into it and get back to me promptly (which he did). Yes, the assemly would need to be replaced and they would cover the entire cost. He said he or one of the team would get back to me the next day with a completion time. I hear from the original service rep the next day saying that the "assembly needs to be replaced, he can't find any record of my warranty, and that I would be responsible for the entire $1,100." At this point, Eric (service mgr) gets involved again and clears up the situation for the rep (Malachi). When checking out Malachi proceeds to justify his lack of communication and knowledge of my file. He asks me 4 different times for a favorable review and gets frustrated when I point out how where he and Autonation fell short in the process. Here's the recommendation, "Don't get stuck with Malachi". Ask for the service manager, Eric Gordon.

Excellent service. A nice man greeted me (Jerome) and Sarah (service advisor) guided me through the check in process. Sarah also gave me several updates on the service work on the car. They even finished the work early and for a bit less than the quote. An exceptional service experience.

Everytime I take my GLS450 in to be serviced I love how I'm treated. Jesus is always so caring and accommodating to what I'm asking/wanting. Before I got my Mercedes I used to dread servicing my vehicles because I always just felt like another number. I recommend this place every single time!

Service Rep Jesus was respectful and knowledgeable in his line of work. Makes customers feel comfortable, like dealing with a family member. Excellent customer service, a model for others to emulate!

Had a great experience working with Bernard, Delilah, and Lorenzo at Mercedes-Benz of Bellevue. They were attentive, knowledgeable, and a real pleasure to work with. Would easily recommend this dealership to everyone I know.

Wonderful service and fair trade value. David provided us with top notch communications and service!

Jesus in the service department was exceptionally friendly and professional.The recall work was done in a timely manner.