Recent Reviews from Mercedes-Benz of Bellevue

Lorenzo was super helpful helping out with questions that I had over the phone. Good dealership

Our overall experience with the Mercedes-Benz dealership in Bellevue was incredible in comparison to Seattle. All of the people we met there were so respectful and transparent with their process. Our salesperson Nicholas Hornsby was knowledgeable and kept us informed throughout the purchasing process. I highly recommend the Bellevue dealership and Nicholas as a salesperson, as he earned our trust with his excellent customer service.

had a pleasure of working with sales associate Johnny Xu during process of buying my own leased car. From a day I met him to a final hour I signed last page of the financial documents he was helpful, informative and relayed a clear communication to me. I am impressed and definitely refer my friends to Mercedes benz of bellevue! If you guys need help go ask for Johnny Xu!

working with johnny xu, he is amazing 10/10 recommended his customer service amazing! If you looking for a car, go to him!

We just bought a new car from Johnnyxu at MB bellevue He was extremely genuine in his approach - didn't try to upsell us and was honest in terms of what he thought was best for us given our needs. We forgot our check book so he even followed us back to renton to get it then Ubered back to the dealership, which we appreciated. Thanks Johnny!

Had a great experience here when I leased a 2022 Mercedes last month. Johnny Xu the sales person, was great and very patient with me as I had a number of questions being my first time leasing, having new Mercedes or having a car with the most modern technology. Interested in me as a customer without being overly pushy. Financing was very efficient; wish I could remember name of person who assited me with that--easiest, most professional experience I've had buying/leasing a car. If you are buying Mercedes, go look for Johnny Xu!

Enjoyed our experience here! Antonio was very helpful and showed us cars and we did test drives.

Autonation has ruined this dealership. It's impossible to get ahold of anyone in the service department, even if you're checking the status of your service. When trying to schedule service for a recall over the phone was told first that the part was not available and was being manufactured (despite the fact that there's a CAL and MB urges owners to get the modification ASAP) and that they'd call me back. They didn't so two weeks later I called MB directly and they told me to try MB Seattle because they would deliver a better experience but I thought Bellevue really couldn't be that bad so tried again. Finally after sitting on hold for 60 minutes STILL only get to talk to an Autonation call center who was not physically at the dealership and kept referring to the dealership as BMW (?!), they still couldn't connect me to someone directly at the dealership I had questions for (how long will the service take, can I drop my car off two days early because I will be out of town, etc -- really difficult questions). Finally get my car scheduled and once my appointment was confirmed was sent an advisor's contact information for any questions around my service -- who I emailed multiple times over two weeks and got no response. Left a VM. Called back and they didn't know what my appointment was for. Finally called Seattle and had the appt scheduled in 5 minutes with a live body physically at the local dealership AND had my questions answered. I reiterate, Autonation has completely ruined this dealership. Lesson learned--drive the extra 20 minutes to go to Seattle MB and spare yourself the time and headache.

Just got my new Benz 20k service done. To be honest, except the buying experience was great( I had a good sales) I have been really disappointed by the service I have received from this dealership. After the purchase, i went back there 4 weeks(ish) later to pick up my license plates, except having someone put it on for me(other dealership would do that), they hang over the license plate and told me to bring that to the service. I did that and i want stood there for like 15-20 mins, no body ever wanted to ask to offer a help. so I left and put in on myself when I got home. 2nd time was an ok experience, I got there and waited about 15 mins, my service guy took care of me and it was smooth. 3rd time( most recent one), I did not like the experience at all. I got there 30 mins early and I expected to wait longer since I was early.. I waited about 15 mins. I was standing by the door talking with my mom and she told me someone maybe calling my name. I turn around and one of the service guy walking toward me, I didn't hear him say anything and i pointed my finger to me and ask him if he was looking for me, he said " if you are xxx yes I am talking to you". Then my service guy came to me and took care of the check in process. After all was done, he texted me a estimate to look into before I pick up my car, he asked for my email and I provided, waited 30-40 mins, no email comes. Well I guess I would just pick up my car then...When I picking up my car, my service guy didn't even come out and talk to me, he gave the bill to a front desk and he took my card to the service guy then charge me. I wouldn't say they are rude but they were not really care and nice. I love my car and planning to keep it for a long time, but I will never bring my car back to this dealer for a service.

Been going to this shop to have my Mercedes serviced for 4 years. Scheduled my 50k service online for Saturday afternoon. Arrived at the shop, line out the door. Service team finally came and checked us in 45 mins later. Gave us a $2k quote and asked to keep our car overnight because they were “backed up.” Asked us to come back on Monday afternoon. Gave us a loaner car and we left. Monday came, no message from service team. Called 2x, got transferred to service team, no answer. Text our POC, no response. We went into the shop on Tuesday. Our car was “just being finished.” New service member assisted us because the originally assigned member was enjoying their day off. They has not completed various parts of the service including a tire rotation which we specifically asked for (we have a front wheel drive). They asked us to come back another time to have that service completed. Paid $1,500, returned the loaner and left. Next day, check engine light appeared on our dash. Called the shop and the AutoNation rep told us that this location is having a lot of issues with customer service and service complaints. He apologized and suggested that we look for another shop because they can’t keep up with the complaints. To date, no follow up from Mercedes Bellevue. No email, no call, no text. Nothing. Should add that while waiting for our car, we overheard a few other people complaining that they had never received calls about their car’s updates, etc. Avoid this shop at all costs. The Mercedes shop in Seattle (different owner) is much better. And understands customer service.

I'm shocked at how good these guys are. After finally getting my car repaired from an unfortunate accident, I had the unfortunate back luck of having a rock fly through my windshield not quite 2 weeks later. Not only did MB Bellevue make the windshield replacement and recalibration process seamless, but they fixed some incomplete repairs from the auto rebuild company. I was seriously impressed with their high level of attention, customer service, communication, and precision from start to finish. They even identified where the rebuild company had not completed work they claimed they had. Although finding the incomplete repairs was disappointing, it gained me a huge amount of trust with the excellent service staff at MB Bellevue. It sounds clich�, but it's why I'll only trust bringing my car into the dealer for repairs.

Boni was awesome. If you are going to buy a car here, buy it from Boni. Seriously, look her up. The GM should give Boni a raise and a promotion. Should should give him and the rest of his team lessons in great customer service based on my experience and the rest of these reviews. If you are the district manager for Mercedes Benz, put Boni Lee on your radar as a high performer / high potential talent.

Spent $1100+ on service and flat tire, without even getting a car wash

I purchased my new Mercedes GLA from this dealership. I received excellent service and post sale follow up with Justin Cachopo. They thoroughly went over all the features the vehicle offers and how to use them. The transaction itself was very smooth! If you are looking for excellent selection and service, I highly recommend Mercedes Benz of Bellevue. You won't be disappointed!

Recently, we bought a Mercedes Benz GLC 300 2022 in the Mercedes-Benz of Bellevue, we have kind of the mixed feeling to the overall experience. The sales on the 1st day may thought we were just looking around(or may not their targeted customers), so they are not really passionate about answer questions, even though I am trying to send email or text them, I did not get the necessary responses. Later on, I dive the my Subaru to trade in, and finalized the purchase with cash. The sales are very active during the process, she drive me home to get the Check, help to take photos on the new vehicle with me my wife, and we are happy with that. After that, we have a few conversations and quite disappointed , and rarely get the in time response, or no response at all sometimes. I forget to take the GoodToGo tag in my trade in car, and so I leave a message to the sale person, and she told me that she will take care of that. However, when I dropped by the store to take it, I believe she has forgotten this ask totally, and broken the tag during the removal process. Since it was my fault to forget to take it out, but she come out and said she will give a mats for the car which may worth >$500, and said will drop off that to my home once received, and she said want a good review or survey. And couple of weeks later, when I double checked with the sales, she said that I will not eligible to get it because of I did not submit the survey. I feel confused and disappointed. She said the management will call back to me, but certainly I did not receive any call back as expected. I am little more worried about what kind of car maintenance service I will receive later on. Update: I did not receive any call back after the owner replied.

Very good in services! ?Author is the guy who help me , very good in customer service.

Wow, I have been to several dealerships in the past but this one was by far the most untrusting and disrespectful. They didn't have what I was initially looking for, which was a GLE or E class. So after doing some quick research, I saw some good things about the GLA AMG and wanted to test drive that instead. Gosh, it took an arm and leg to even get in one. They had to ask me very suspicious questions like "why were you first interested in a GLE but are now interested in a GLA?" and "what is your budget?". After no less than half an hour of questions as well as getting all of my personal information including where I lived did they finally allow me to test drive one. They also said it was their policy to have the salesman accompany me on the test drive, which is not the case with BMW, Audi, Land Rover, and other dealerships that I've been to in the past. During the drive, the salesman bragged about how he drove a Porsche himself and his uncle drove a Quadrifoglio. I didn't mind that as much, but then his next statement was completely bizarre and uncalled for. He said "so you told me your budget was $60k, which unfortunately puts the GLE out of your price range". So I think I'm intelligent enough to be the judge of my own budget. And how would you know that I'm not flexible with the number that I gave you anyway? After the drive, I was ready to leave but the salesman made me wait for another 15 minutes or so while he gathered all the financing numbers. He insisted on explaining all the numbers even though I already told him that I was still shopping around and not close to making any decision yet. Thanks for wasting my time, Mercedes of Bellevue. Even if I still wanted a Mercedes, I will gladly give my money to a more respectful and courteous dealership out of principle.

Lorenzo Johnson did a great job! I was there to buy out my lease car last week and he made the whole the process so easy, quick, and smooth. Looking forward to working with him again soon.

The port for my cell to car computer quit working. The service team was able to get the parts and repair under warranty. Justin was a fantastic service rep.

Just recently moved back to Washington State and took my ML550 into Mercedes Benz of Bellevue for its needed service. Mathew Morgan, my service advisor gave me 5 star service from the drop off, to keeping me updated, to pick up of my car. Taking my SL550 in two weeks from now.

Really helpful stress free experience

I've bought my GLC 300 from this store recently and I loved the sales team Jacob and Justin who helped me find the right car for me and able to provide a competitive deal which I couldn't resist. Overall nice staff and they helped me throughout the process to make it great experience.

Jacob Baker truly is the world’s best car salesman. Jacob met all of my needs without the intense pressure. If you want an amazing car buying experience you have to buy a car from Jacob Baker. You won’t regret it!

Justin in sales was awesome! He really went above and beyond to make the car buying process as easy as possible. Thanks Justin!

got my first mercedes over the weekend. my sales person Johnny Xu went above and beyond for me. very helpful through out the whole process. Amazing salesmanship and service! Will send lot of referral!

Lorenzo is a great guy! Made buying my first car a breeze. Really great car after owning it for a month!

Poor service experience. They will schedule the appointment once you reach there they will tell you will get car after 2 days. Why not tell this earlier ? Had to escalate it to service manager to get it sorted and the service was done immediately.

The worst Mercedes dealership in Seattle area. Living near Bellevue so come to this dealership makes the most sense to me. I am not the kind of person very picky or try to find the best deal, save time is my top priority. With this being said, please go to other Mercedes dealership if possible but not this Bellevue one. It will save both your time and money! 1. I was there on time for my GLE maintenance appointment. After sign in I have to wait more than 1 hour and still nobody come to help me. They just told me my assigned manager is busy so I have to wait longer and longer. Meanwhile, all of the people come after me get helped, which makes me upset. 2. Another time I was there to fix a flat tire. They told me they can not fix it and can only replace a new one. It was a brand new tire less than 1000 miles, another autoshop nearby surprisedly fix it for free.(saying it is so simple to fix so can't charge me). 3. When I tried to purchase my Mercedes car here(before Pandemic), no sales even have patience to talk to me. I ended up with bought my car in Seattle dealership.

Very impressed with their service department. Justin and Roman are awesome!! Thanks for all your help today!

Really Mercedes Bellevue? You hired Nicholas Wilcox to be your GM. People do NOT go here if this is who they choose to put in charge. He has 3 open lawsuits for racial discrimination and was caught faking surveys at previous dealerships. Goes to show what AutoNation prioritizes.

Great Cars, friendly staff, but unfortunately mediocre service at best. You'd figure you would get phenomenal service with the Mercedes name, but at the end of the day, it's just an overpriced auto shop. Apparently the annual scheduled maintenances that Mercedes requires you to get does not include tire rotation (for $1000, what does this over priced oil change really include). So, 2 years and 20k miles after getting new tires, are told we need new tires. Guess that's what we should expect from a high performance car? Never look at the bills, but imagine our surprise of declining new wiper blades (we haven't had to use them in 9 months, they are brand new), to find that they charged us to replace them anyway? And $6 for windshield washing fluid? Let's just nickel and dime the customers for everything. Next thing you'll know there is a $5 charge to make an appointment over the phone. Afraid Mercedes of Bellevue is now just another generic auto body shop that is out for a quick buck. But hey, it's a step up from the Mercedes of Fife where they leave your car unlocked in the parking lot so that your chargers and gift cards in the glove box get stolen. Time to find a reliable corner mechanic.

Great cars, friendly staff, mediocre service at best. Wouldn't recommend getting any service done here - overall service and customer satisfaction has gone downhill over the years. The icing on the cake was getting charged $40 for new windshield wipers, after declining this. No real benefit to bringing car back here other than convenience. Not to mention was half way home and realized they didn't even reset the tire pressure 🙄

I wanted to buy a used car from them. They kept postponing the appt saying the car I’m looking for is not ready to test drive because it’s not yet inspected, in service, blah blah blah, until they called me that they just sold it to somebody else w/o asking me about it or anything. What the..

Great interaction with the team there, nice facility

Very courteous & friendly

Angela is an exceptionally professional. She was very patient and answered all my questions. This was my first time purchasing a Mercedes and it was well worth it. She is a rare breed in the auto industry! I will certainly refer her to my friends and family if they're looking for a car. FIVE STARS all the way!

The best place ever . The staff is amazing

They returned my car to me with a completely dead battery, I went across the street to get food now it won't start and they won't answer their phone.

Was denied warranty for my battery, car was within manufacturer warranty period.

Angela is an exceptionally professional. She was very patient and answered all my questions. This was my first time purchasing a Mercedes and it was well worth it. She is a rare breed in the auto industry! I will certainly refer her to my friends and family if they're looking for a car. FIVE STARS all the way!

Jesus Guerrero, our service advisor at Mercedes Benz of Bellevue, has consistently provided us with exceptional service. We appreciate the care and quality of service in maintaining our Mercedes vehicles.

Lots of the typical dealership behavior: poor or slow communication unless it's about making money for them, multiple upselling attempts despite clear direction that I was uninterested the first time, license plates weren't delivered until a week after the temporary tags expired (and many calls and messages to try and track them down), and has a huge amount of room for improvement when it comes to being organized in their paperwork (don't expect to be able to a quick delivery like you can with Tesla, you'll be here for a couple hours) The two things that are in their favor: they found me a car that matched my desired build (mostly) and got it delivered from out of state fairly quickly (credit goes to the other dealer though) and their parts department was great

I was greeted quickly and in a friendly manner. Chris took care of me well: fixed me up with an Uber; called to give me updates on the service; his professionalism was impeccable!

Everything is just professional. They allow test drive without your own insurance. Our salesperson was Jacob Baker, who gave us very nice and detailed info and demonstrations across multiple models.

Wayne Thiessen is the very best service agent i have ever dealt with. Keep him happy.

I bought a car from this dealership 5 years ago. But recently I received alerts for other customers’ transactions. It tied to my name/address/emails/phone number. They have some serious issue with privacy or frauds are going on. I tried to get in touch with them to get a fix. Otherwise a fraud report needs to be filed against this dealership. Please start protecting your customers’ data.

Got my first car here and was very satisfied with Heru’s help throughout the entire process. If you want to have someone can speak Chinese with you, Heru would be a good sales.

My left low beam light was out snd I tried to replace the light bulb but it did not work. They found out a pin was tilted. I also had oil changes which is $290 while the service shop I used to go is much more expensive than here. They always have free shuttle service which now is Lyft, very convenient!

We have been with Mercedes for quite a number of years now and have received good service over that time. More recently we had issues with the tires on our S550, and after a lot of back and forth, we were able to get the issue resolved and get the car back home. Though it did take a bit longer than we would have liked, Josh was really super helpful in making sure everything was squared away. Also our service advisor, Jesus, has always been a pleasure to work with and has always kept it real with us, which we really appreciate.

Great great great Please don?t require this it?s a waste of my time

I am very happy with the purchase made through Gregg. He was knowledgeable and gave me advice when I ordered the car. It took nine months for the car to be made and delivered to the U.S.. During thes long waiting time, Gregg kept me posted every step of the way. When I reached out for questions, he always responded in a timely manner. When the car finally arrived at the dealership, he took pictures of it and sent to me, scheduled me for the purchase. The process at the dealership was easy, Gregg and his colleagues kept me updated on each and all processes they were doing, which I appreciated. I told Gregg that I was nervous about driving a new car, so he stayed very late to go over each car functions and made sure I understand what they were and how/when to use them. He was very knowledgeable setting up the car, his explanation was easy to understand. He was patient and would repeat the explanation when needed. He helped me customize the settings and checked one more time on the dashboard to see if everything was ready when I was about to drive home. I am grateful for his attention to details and kindness. He later emailed and let me know I could always reach out should I have any questions. I would definitely recommend speaking to Gregg if you are in the market of getting a car. He has been with this dealership for more than 30 years, his knowledge and experience will definitely help you choosing your next car.

Timely check-in, Timely service work, and very Professional Service Rep handling my needs.

It's the most unprofessional dealer from my experience. Bought a 43k used Porsche and was told the minor damage on the car would be fixed. Trusted them as you wouldn't think things would go unsolved with a big dealer like this. Their service center here couldn't fix it, sent me to the Porsche next door which is owned by the same company. Got bounced back and forth between the two service centers and no one ever picked up my calls about the status of my car. The sales person was totally hands off after the sale. I even paid extra for the vehicle care protection package. You still have my car but I have no idea what you're doing with it and when I'm going to get it back. Update: Got a call from the Sales Manager after posting this review. He's been helpful and responsive. All outstanding items have been fixed.

My advisor Wayne is amazing - always helpful and knowledgeable!

Mercedes-Benz of Bellevue always provide best services.

Never ever go to this Dealership and Service Centre, Pure racist Management and never care for the customer and has no empathy. One of the Manger said i dont care and wont talk to you or try and help or look into the issue. This dealership deserve a Negative 5 rating

Very friendly staff especially Jerome in service. Very clean facility and I was in and out very quickly.

Shenta was the best service advisor I have ever had at Mercedes! She was so prompt with everything, super professional & friendly!

I have been taking my cars here for years and Jesus always does an awesome job. Very courteous and informative.

Disappointed for several reasons. I had car fully serviced a couple months ago. Started having issues with my car, couldn’t get an appt for almost 2 weeks out. Issues were getting worse, so stopped by after work. We’re told back brakes/rotors were bad. Asked why this wasn’t addressed previously, was told they didn’t know why. Very unsafe.

Jacob is a great Advisor. He took care of me on an emergency situation with my vehicle. He had great customer service! Thank you Jacob!

10/10! James Lee sold me my car and was so helpful and kind. I honestly had a lot of fun with him during the whole experience. James was on top of communication the entire time. The process was seamless and stress free which was great considering this was my first time buying a car. Great staff and great dealership. Thanks guys!

Courteous advisors. Always keeping you posted of the work progress. Been a customer for over 20 years.

Just purchased a new EQS 580. The experience was as delightful as buying a new car can be. We've purchased a few MB's over the years and have yet to be disappointed at the professionalism and follow up from the sales team. Another great job on this sale by Angela S. who got us out the door with the car quickly. Her follow up to make certain we were happy and understood all the new technology was appreciated. She and her team are professionals. Thanks Angela. You are a Hero!

Very professional and I was provided a loaner... I will say that they did forget to wash my car when I picked it up, however I was provided with 2 free car wash coupons. The check in process can also be improved a bit

I would NOT recommend their service! I bought my C63 s in the Tacoma area. -First mistake taking it up there to get the car looked at under warranty. Drove all they want to Bellevue to get turned away because my car was from Canada **** YES all Mercedes dealership follow Mercedes warranties NOT recalls **** < So I drove back up to get my warranty run through - Second mistake! My B1 service light came on. Went in to get the service. I had Wheels and Tires put on 3 days before this service. I was quoted $1200 to do an oil change, spark plug, windshield wiper and check my fluids. Couldn't even get across the street for my rental car ,when I get a call bc they mis quoted me by an ADDITIONAL $1300 🤔 So I went back (after waiting to check in with my drop off appt an hour) and requested just do the oil change. < I received my oil change that took 24hrs to do costing $500. TO come home and hearing a noise and get this!!! .... All the bolts were missing but 1! we're put back in my skid plate!..... yep 1 bolt! Oh where were the bolts?? Found 1 in my BRAND new tire! Don't WASTE your time with this service department! and DEFINITELY don't drive across town and have this crap happen!

Purchased two cars here and had stellar service each time. Well dressed employees, mostly not playing on their phones. Nice modern but comfortable ambiance with several seating/lounge areas. If I can make 2 suggestions: a little more smiling and some breath mints (years with masks have empowered halitosis methinks)

Big shout out to Lorenzo J for going above and beyond to locate my plates after multiple associates failed to do so. He didn’t have to assist me, but choose to ask if I needed any help. Thank you again sir for all of your assistance, and not giving up !

I've got my car maintained religiously in Bellevue for over 10 years, and I spent lots of money for service, but recently I got a bad service from the service staff, and even she hang up on me when I asked her name. She is rude and threw temper tandrum on the phone when I explained at my service appointment. I was told my car would be done today afternoon, but after lots of phone calls for hours, it turned out it might be done next Monday. I was so much disappointed, and this will be the last service in Bellevue.

The sales associate I worked with Arthur Habek, was wonderful - his knowledge, experience, guidance and patience through the whole process, from first walking into the dealership with just a thought of 'looking' to driving out of the dealership with my new Mercedes!

Had my car in this week for service and had Jesus for service advisor.. He’s the best!!! Courteous,informative and honest..

Customer service is lacking

Our service advisor Justin Purdy was terrific as always. Honest, trustworthy, and very professional. We always feel confident about his and his team?s diagnosis and recommendations for our cars. We continue to come to this location because of Justin

I went to replace a fog light that they replaced under warranty that failed. Well the technician broke the bracket and instead of doing the right thing they jammed sheet metal screws into my bracket. Behind the bumper. I called to talk to the service manager and he wouldn't return my call.

Jesus a great service coordinator and knowledgeable.

Had to leave my vehicle over the weekend due to shortage of people available to do repairs services. Matt was professional and provided updates when needed. Shuttle services provided for me back to my home and back to the Mercedes service center. Overall experience was really good.

Fantastic service and friendly staff!

Garbage customer service all around. Spend ur money at the fire location thumbs down 👎 all the way

My family has been here twice for a new car, we felt ignored and the sales guy didn't pay any attentions to us even they walked by us. It is a bad experience comparing with other dealers. I can imagine what we can get after we buy a car here.Bye

It?s hard to get hold of service personnel within 5-10 minutes. Otherwise I have quality repair service and easy buying process.

Great place and nice staff.

They were courteous during the service and did some extras like car wash and vacuum as part of the service.

Immediately greeted when entering the dealer shop. Polite help to freely explore options. Professional guidance and explanation during making decisions. Kind caring by stopping by and sharing time to casual chatting while waiting for intermediate waiting times. Overall good impression.

I enjoyed them Hassle free process. Very good and timely service.

I can not say enough about the service I received from Arthur and the team. I would highly recommend considering buying your next new or used car from him. He treated me the way you should be treated when buying a car. He was personable, honest, and I truly appreciate how knowledgeable and patient explaining all of the bells and whistles that came with my new Mercedes. I left feeling confident about my new purchase and I LOVE my new car! I hope to do business with him again! Thanks again!

I'm SO glad I got to work with Boni Lee today. It was time to add another Land Rover to the collection, more importantly one with better gas mileage for my new job. She was not only professional and understood our new situation, she was also fun and treated us like we were the only ones in the dealership. (And it was a busy day the the dealership!) She even helped with the test drive because we are not familiar with the area! I know that she would be the same if we were $30K buyers or had drove away with a G-Wagon, and that made me feel special and well taken care of today. Thank you Boni!!!

I bought new GLC 2021 on Sep 2021, they told me there was a shortage of chips, so some chips were missing which they told me will arrive in 6 months, after 11 months I check with them back they are telling me I have to talk to Mercedes customer service. This is the same dealer which sells the car to me with missing parts. It would make sense the dealer contact the customer service. Please be aware this dealer may not do whatever things they say when selling the car.

I don’t know about the other dealers, but I am usually standing around and no one asks me if I needed any help for servicing for a while, even though I had an appointment. It upsets me every time I came here for service. Many agents that I know that are very helpful left. I will not be returning to this location for service in the future.

Roman Yarynych was the best Service Advisor ever. He was so polite, respectful, and very knowledgeable. Thank you so much for a great service.

Made appointment 3 weeks ago. When I came, they said they are too busy and can’t conduct the maintenance. They asked me to call on Monday to check the availability in the following week. I did, no one reply and no one responded my voice message. Planned to file BBB complaint.

Great experience. Excellent customer service. Loved the car I purchased. Proactive follow ups on the purchase as well as servicing is the cherry on top!

Lorenzo made the buying process easy and wonderful.

Katheryn helped us with our car buying process and it was not stressful at all. In fact, it was one of the most easiest car buying event that we have ever experienced; from start to finished of finding a car, test driving, and paying a deposit--it took least then 2 hours. She was very knowledgeable, friendly and professionally whether it was in person, over the phone/texts or emails. We would certainly recommend Katheryn to our friends and family members, and would buy our next car from her again. Thank you Katheryn, we love our car!

My first AO service went extremely well. Very organized and everyone was friendly and helpful. Even got tips and tricks on how to prevent future (unfortunate) rodents from getting under my hood.

Katheryn was great, helpful and really catered to my needs. They gave my a great price and financing option as well. Overall happy with my experience there and would recommend anyone to go to the Bellevue Mercedes dealership anytime!

Service B1 was performed by Bellevue Mercedes’ and Jacob did an incredible job beginning to end. Super clear on updates and expectations.

Worst experience so far. We ordered a car in March and payed 2500, it was supposed to arrive in August then it was delayed to September and then to October. This was inconvenient to us because we need a car, so when we requested to be refunded and cancel the order, the person that’s currently working with us is being so rude, replying to our emails in such rude manners, we are asking for the managers info and he is not providing us with them. He keeps delaying our request without clear information. Now even if there was a slight chance we change our mind and wait for the car until October we are no longer confident that we will be treated well when the car (IF THE CAR) ever arrives.

No frills. Good service. Attentive. I hope things continue to go well. Very Satisfied.

Staff super friendly but pretty disorganized business. Scheduled an appt to test drive a car, then was told it had to go to the shop for an issue (not mentioned in car ad), then was told it actually sold. Autonation has a lot of these ads up right now for cars with only one picture- seems kind of weird/ like a scam. If you’re looking for a car, would recommend going somewhere else..

Pretty good service! Thank you! I will recommend this to my friends.

Very disappointed with the service department. Get a text saying they are to busy to do the service and I was like ten minutes out. Then I get there and I'm told the appointment is for recall only. When I had made an a service appointment and the added the recall. Guess I cannot expect customer service. Read reviews and I'm not the only one! And I'll give you the solution. Don't book your techs at 100% book time for a job. Look at agile development. Was created by a car manufacturer. Find your techs average volocity.

My son bought a used vehicle from this dealership. First of all, only a few weeks after, he experienced brake issues. He had to bring it in to have it taken care of and then after that was a battery issue. My point for bringing this up is....once the car is brought in, it goes through inspection, so the brake issue does not just come abt. It was masked along with the battery to be sold.A mechanic can tell when the battery will need to be replaced and can give u a timeline if they are good mechanic. I guess because he was not buying a Mercedes Benz he wasn't going to get the premier service of one buy a new or used Benz. So now let's talk abt the license plate. It took almost 6 months for him to receive his plate and if it wasn't for him calling in to inquire abt his plate, who knows how long would it have taken to receive a call to let him know it was in. I have never in my history of buying cars experienced waiting past a month for my plates. How does it take that long to receive plates. Ridiculous! Once he received his plate it clearly shows that the tag and registration was not filed right away. To be a big brand, Mercedes this is UNACCEPTABLE !! Whether u are buying a Mercedes or another brand, a car is a car and every customer should be shown the same customer service as if u are buying a brand new Mercedes Benz. DO BETTER MERCEDES!!!!

Great experience with the service rep except for the car wash which was supposed to be completed at the end of service, which wasn’t done.

Attentive sales representative. Overall smooth process.

We went into the dealership to find a new car, and our salesperson, Kathryn was great! The purchasing experience was smooth and we really enjoyed working with Mercedes of Bellevue.

I would have to tell the customer, “Avoid this dealership like it was a viral plague.” Sleazy sellers, misleading and will cleverly lie to you behind your back. Yep…all happened in less than 24 hours. At first the consultants within the dealership would ask some of the most useless questions. Another struggles to understand English because she is not an American. Another goes down the path of thinking you are leasing and all along you are wanting numbers on financing the a new Mercedes. The entire experience within 24 hours was exhausting and it should not be. We scheduled an appoint to test drive a new vehicle, only to find out the car had been sold and the dealership had no intentions of letting us know. Thank goodness we dug deep enough to realize they had no intentions of telling us the truth.

Wayne Thiessen was very knowledgeable and helpful!

Annual HV battery check up. Add-ons were pushed but not required.

Update: I came to Mercedes-Benz of Bellevue for maintenance of my vehicle this week and had a much better experience. Justin Purdy is an outstanding service advisor and delivered an experience that I feel was much more emblematic of the brand compared to prior visits. Bumping up my score as a result. Original: I've been to several different dealerships in the Bellevue area, and Mercedes-Benz of Bellevue is by far the most unfriendly. In contrast to Lexus of Bellevue where the staff are outgoing, warm, and make you feel like they care, the Mercedes-Benz of Bellevue staff are unenthusiastic and cold in demeanor and conversation. I've interacted with the sales, service, and front desk staff and all give the impression that they either don't care about their job or aren't excited to engage with customers. My service department experience in particular was unbelievably bad. Not only did they have no idea about my service appointment (which was confirmed and I had an email record of), but it felt as though they didn't think I should be there after asking me for my name three times and making phone calls. Additionally, during negotiation for trading in a used car several dirty tactics were used. For example, I was offered an atrociously low amount of money for my 4 series on trade-in, and they said it's non-negotiable. I walked away, and the next morning I got an email saying that they received an offer for the vehicle from BMW of Bellevue for $1,500 more than what Mercedes-Benz of Bellevue offered. I ended up taking the deal because I just wanted to finish the deal without all the nonsense and drive the AMG. Fast forward two weeks and the vehicle I traded in was on Mercedes-Benz of Bellevue's lot for sale at $10,000 more than I traded it in for; the BMW of Bellevue offer was a lie. It's unfortunate because I thoroughly appreciate the Mercedes brand and its vehicles. Also, this location is beautiful with state of the art design, a great waiting area, and is kept clean and presentable.

“If you didn’t want a broken car, you should have bought a new car” - Used car sales manager Bought a CPO Mercedes-Benz GLB35. Windshield was cracked. They promised to fix it when I bought the car but refused to fix it correctly when I took the car in for the repair appointment. The crack is very much visible and ruined an otherwise good car. The used car manager was rude and unreasonable Do yourself a favor and go to Mercedes-Benz of Seattle. I bought my first Mercedes from them and was a wonderful experience. I regret not going to Mercedes-Benz of Seattle

The customer service reps for car service are absolutely phenomenal. They take care of you and your car from start to finish. They are caring, honest, incredibly knowledgeable and hard-working. I am by no means a wealthy person, but I have owned only Mercedes for over 20 years. The reason is because Mercedes makes the most outstanding, high quality vehicles, that last forever. They rarely have problems, and when they do, they?re not as expensive to fix as a lot of people think. All in all, I pay less on a Mercedes - an amazing luxury vehicle - than I would on any other high-quality vehicle. At the same time, this dealership has always taken great care of my car and me. It is like being part of a family. I so highly recommend them, that even though I have relocated to a different part of the state, I will drive almost 4 hours to have my car serviced, where they?ve always provide me with another beautiful Mercedes loaner car while I?m in town visiting. They are hands-down the best.

I'm very happy with the treatment I received and the used vehicle I purchased at MB of Bellevue. I was shopping for an older used vehicle in a lower price range than most of the vehicles on their lot, and at no time was I made to feel like anything other than a valued customer. My salesperson, Arthur Habek, was super helpful from the moment I inquired into a couple vehicles they had for sale, thru the sales process, and even after the sale. We are very happy with the vehicle and highly recommend Mercedes-Benz of Bellevue.

Excellent service as always. I visited the service department and their work was quick and professional.

As a recent expat couple from India, we needed all the help that we could buying our first car in the US. Luckily we had Aditya and Arthur from Mercedes-Benz of Bellevue to help. They showed us great options within our budget - balancing total cost of ownership with great features (especially safety ones). Really thankful to both. Highly recommend seeking them out for your car purchases.

Roman, my service manager, was fantastic. He was polite and responsive.

I had a great experience working with Jacob Baker. Would definitely work with him again in the future.

never went there. car was towed in for brake recall.

Great customer service! Sam is a phenomenal sales person.

Purchased three years maintenance package when leased my car, can not use it due to boarder closed. Seeking reactive this package, contacted this dealership and also the corporation, they just pushed me to others. Hope the owner can read this review and give me a solution. Update: I contacted to your general manager on August 2, and he said he will talk with the corporation and get back to me. I have not hear anything until now.

First visit to this location after moving to the east side earlier this year. Online scheduler was hassle-free and easy to navigate. I had my appointment set to drop off on a Saturday morning, no loaner requested, no shuttle service. I received a text that Saturday morning informing me that the shop was two days behind and if I dropped off that day as planned, it wouldn't be completed until Monday afternoon or Tuesday and was offered the option to reschedule. I recognize staffing shortages and delays all across different industries so I proceeded with my original appointment, undeterred by the longer wait. The service itself was just the standard annual 20K interval maintenance. Nothing too complex or intensive. When I arrived, there were no advisors to be seen or porters checking in service vehicles. I waited around 10 minutes for a spot to open up in the service check-in bay to pull in. I parked, left my keys in the cupholder, and went up to the service desk. After a couple minutes of idly hovering there, I was assisted by a technician who called the advisor over to check me in. The check-in process at that point was quick and easy. My car was ready to pick up Monday afternoon which was a nice surprise. However, my experience turned rather sour at this point. I arrived to pick-up my car at 5:00 pm, keep in mind they close at 6:00 pm so I wasn't cutting it close by any means. I waited at the service desk for 15 minutes before a gentleman (lot porter), who was extremely kind and helpful, asked if I was picking up. He found my service RO and paged for the advisor twice. No luck. Finally after another 5 or so minutes, he escorted me into the office of a different advisor and asked if he could cashier me as so-and-so hadn't responded to his pages. This second advisor looked annoyed and without saying a word, took the RO, turned to his computer, punched some numbers in to pull up my file, and the only words he spoke to me were "put your card in the machine". To be clear, I wasn't acknowledged by this person (I don't need or expect an over the top greeting but at least reply to my hello when I enter your office), read the summary of work done on the car (again, not that I need it but it does happen to be standard procedure), or told the total of my service (I knew how much it was going to be, not the biggest deal). My main issues are the lack of customer service, with the exception being the lot porter. I'm very easy going and lean towards realizing we all have bad days but the lackluster experience was throughout the entire process. I could not have been an easier customer, I scheduled myself, didn't ask for a loaner, shuttle, discount, use a coupon, or complain about a single thing yet I left feeling like I was an inconvenience to this department. I came to the Mercedes-Benz brand after switching from another competitor in the same luxury niche for the excellent care and customer loyalty accolades Mercedes is known for. I have always gone to the MB Lynnwood store for my service needs and always have had the best experiences there. If I'm willing and able to pay for manufacturer brand service, I'd expect for the service to be at that level and not as if I was asking for freebies at some chop shop.

Great service !!!!!!!!!!!

Thank you to Jacob Baker, for the professional service and in-depth knowledge of our purchased vehicle. Overall the purchase was seamless, in and out in just over two hours... Thanks again.

I had an urgent repair needed for my car and as a single mom, I needed a loaner car on short notice. Mercedes of Bellevue has amazing customer service. My Service Advisor, Jesus, got me a great loaner on short notice and helped me get home to take care of my family. I am so grateful for Bellevue Mercedes service department!

I get it. I wasn't looking for a Mercedes. I was looking for a used Toyota 4Runner that they had listed for sale. Nothing spiffy, nothing fancy. They stood me up 3 separate times I went in looking for it. Samih was nice enough to show me where it was on the lot and even gave me his personal line. He then proceeded to ignore my messages only to tell me a week later that the car was gone. Felt like my time was wasted and I felt disrespected the entire time I was at the lot. I understand how dealerships work when a customer isn't looking for the nicest fanciest car, but I didn't feel like I deserved to be stood up like that. Do better.

I went in to Mercedes of Bellevue to purchase a used vehicle, I had scheduled an appointment and when I showed up a sales person told me that they had just let someone take the vehicle for a test drive 5 minutes before my scheduled appointment that I had called to verify with this same associate, after the other customer came back from the test drive they purchased the vehicle and I was not able to do anything about it, after this I still went ahead and test drove another vehicle that I ended up purchasing. Fast forward about 4 days later I take the vehicle to fix a recall issue at a different dealership and they inform me that Mercedes sold me the vehicle with extensive water damage to the battery (this is a X3 BMW that uses its battery for eco efficiency) which caused my automatic lift gate to not work. BMW made me aware that Mercedes had to have know, the manager there fixed it for me at no charge, had i had to pay it would have been over 3,000$ in just repairing the damages. Besides this we also took in our Mercedes GLE in for service and they were just terrible, they left the vehicle very dirty, didn’t replace the windshield wipers that we requested and so much more. I would not recommend this dealer ship to anyone, Mercedes of Seattle has much better services, make the drive !

Jacob looked after us with great care and and understood our needs, as our Mercedes’ is now an old girl and he did not pressure us into any unnecessary bills but has kept another Mercedes on the road and useful !

Always nice and courteous service. Beautiful facility with great amenities.

I had friendly service from both Jared and Jacob. The wait time for my service was lengthy but the customer service made up for it! Employees make the company!

I was treated very fairly; repairs done quickly and personable service advisors. Hard to contact thru phone however; wait times very long; I had to schedule online one day later

Professional, thorough out. All work was explained before and after.

Modifying my negative review: although it was impossible to reach the service department by phone, I scheduled online and received excellent service with great communication from Matt (Service Advisor). Also I received a very nice message from Eric Gordon, Service Manager, explaining that that have the same employee shortages that everyone is seeing. Overall, I’m pleased with their response and the service itself. My recommendation is to change expectations on the phone message - don’t say we can leave a number to get a callback if you won’t be able to follow through. We purchased a new GLS450 from Mercedes of Bellevue about 18 months ago. The purchase experience was fine (hence two stars instead of one), but trying to schedule a service appointment with them is impossible. When we purchase a car from a dealer, it's our intent to create a relationship with them, a major part of which is service. If we cannot get through to schedule a service, then that's a huge problem. Because of this, we will not purchase our next Mercedes from them. The good news is that there are Mercedes dealers in Seattle, Lynwood and Fife - my hope is that one of those dealers would like to establish a good customer relationship which includes service.

Had my 21 Mercedes G63 serviced and had the pleasure of working with Jessie. She was absolutely amazing and wonderful service!

I took my car in last Friday for a recall of the sunroof’s glass panel. I was greeted by Jerome. He got my information and was right back with my paperwork. I waited for an advisor who explained my roof may not need replacement. He said replacement may not be necessary and there is a code in the glass which will indicate if it is. I waited in their lounge for a few minutes. This is quite unlike typical waiting rooms —it is spotless and stylish. After a fifteen min. wait, the tech informed me my roof was not at risk and did not need replacement. They offered a wash and vacuum and I was done. Fast professional and efficient was my experience. Thank you.

Edit 2 years later: impossible to get a call back with information on my warranty. Original review: I love the car I got here, but the experience is a bit bitter as it recently turned out. When purchasing the car, the sales person assured me that the car has brand new tires, and I didn't check. A year later (10k miles), tires are completely worn off. Apparently, the tires haven't been changed since the car was manufactured (I bought it CPO). And, like nothing happened, during one year maintenance, they wanted to replace them for 2 thousand dollars, twice the normal price. It would've been okay for me to buy the car with almost worn off tires, but at least they should've told me. It's quite dangerous at least. These sales guys are liars. Just keep in mind.

Prompt and friendly service. Overall customer service and facility are exceptional

We have been doing business with MB of Bellevue for years. They always treat people right and go the extra mile.

I took my vehicle for brake recall. The final summary says, No rust spots found but they sent a photo and i can see rust spots, also my vehicle braking distance is increased after this. This is the same problem for recall, now i am more worried. Also, summary mentioned, complimentary car wash, but they did not do. Before all of these, waiting for 3.5 hours but the inspection done in 5 mins. I have all the photos and summary sheet with me.

Slow and no communications cost me two 2 hour trips in rush hour traffic. Nice, competent employees but need to do better on communication. Phone calls = 20 min. Minimum

Bought a new car from Bellevue Dealership. I called the Seattle dealership and they were so lost. The sales rep at Seattle told me they stopped making a specific car and literally across the nation all other dealers were taking orders. Called Bellevue Dealership and Thomas Mioc picked up and I asked about placing a custom order for a car and he told me they have an allocation available. He handled all the paperwork for it remotely for me as I was flying somewhere and he gave me his direct cell for me to message literally any time and he always responded really quickly even when he wasn’t at work. Great salesman and great experience!

Quick, and efficient. Easy to make appointments , able to wait in office friendly environment.

Just bought a 2022 GLC. The buying experience at Mercedes of Bellevue was easy and quick. Sam was friendly and helpful. The business office was informative and did not push a bunch of add ons. All in all a positive experience

Great service department, Jacob Lawler is amazing with customer service and taking care of my car needs. Would recommend anytime for quality service.

Bought a new car, very pleasant transaction , seemed to be a big in the software which was fixed immediately, very pleasant people to work with Thanks

DON’T come here for service. I saw other people also complained their staffs are cold and unfriendly. That is true. Their service representative is rude and they certainly didn’t care about their job. Go to the dealership in Seattle instead! I finally scheduled my service in Seattle and their staffs are wonderful. This is the worst Mercedes dealership I’ve seen. Called them several times and never received a call-back. The lady told me to wait since her computer is frozen. That’s okay understandable and I waited for 5 mins and she hang up my phone. And of course, no callback at all. She certainly doesn’t want this job at all. Don’t except them to assist you. Actually go to any dealership except this one. You will surely get better assistance than this.

Very communicative. They didn’t vacuum my car but they did give me two free car washes. Getting a loaner was very easy, too. No gimmicks.

Best advice.....Go through Lorenzo Johnson he is literally amazing and was so helpful during this process

best advice, ask for lorenzo johnson he going to get you right every single time

best advice.... ask for Lorenzo Johnson. He will get you right every single time. Amazing customer service and communication. Always made himself available for us and defiantly made this experience a lot less stressful and took his time explaining our brand new 2022 Benz so that we got the best use out of our vehicle! highly recommend

Purchased a pre-owned certified Mercedes GLS. Salesperson Samhi and his manager, Tony did a fine job for me.

Despite the car I bought at a used car dealership, he carefully selected the inspection items to be done and offered me a cost savings. And he even advised me which parts should be replaced at the right time instead of now. This gave me the best service and trust. Thank you, Jared.

After a run around with the Mercedes Benz of Seattle, I finally came back to Bellevue. At first, I was a bit irritated with the wait, which isn’t a problem, but I waited 30 mins past my appointment time to just get signed in for the service that scheduled. But that was not my issue, the guy who proceeded to help me was talking down to me like I never worked on a car before or I had no idea what I was talking about. That guy doesn’t understand didely squat about customer service or cars (which he claimed he did). Either way, the actual service rep for me was legit and helpful. I knew exactly what was wrong with my car and yet, they wanted to do a full diagnostic. Still found the same problem, wasted time, but the problem was fixed. Great service overall except for trash bag Magee.

Dealer location is cramped and crowded with cars everywhere. I find the prices to be very high. However, My service provider Sarah Quinones was personal and professional. The best I've had at this dealership.

5 years Customer/Experience! Excellent Customer-Care, Service, and Management!

If you need a new car go talk to Lorenzo, he’s the best!!

People very kind and friendly! Fantastic!

I bought a used Mini Cooper S Clubman from James Lee at the dealership. He was extremely helpful and I love my new grocery getter and errand runner. The transaction was smooth from arrival to end. Isaiah was also very knowledgeable in finance. I would return here for my next car. This is the third car we have purchased here.

The fact that they don’t have loaner cars is so disappointing. I love having to pay for Uber and Lyft everywhere for 2 days while I wait for my car to get fixed. It costs about as much as it does to get the service done. Friendly folks who work there though, nothing against them!!!!

Mercedes Benz of Bellevue is awesome! Went there for a service on a weekend last week, a gentleman and service advisor named Matt assisted me through the process and he’s just straight up spectacular! Matt is a great asset and adds on to Mercedes Benz of Bellevue’s sterling reputation! Thanks buddy greatly appreciated and will come back on the next service! 🎉💯

They just don’t care. Brought my car for servicing. They returned the car without washing off the dirt from the outside saying that it was raining. Seriously? Then brought the car again for washing and car still has the dirt on. Makes me wonder how seriously they take oil change and other things that we can’t see.

Amazing service as per usual! The customer service is always there one step ahead.

Just bought a vehicle recently and the entire sales team was wonderful. Katherine was there to answer all questions and get me in my way quickly. Definitely will be back!!!

Had a good experience with getting information on models, test driving and purchasing.

Service department have been on time and on point with our car repairs. Jacob Lawler is also very pleasant and professional to be service advisor.

Chris is a true pro and a pleasure to work with. The whole staff are nice to work with and genuinely friendly people.

Bought a used '19 C300 from them a few weeks ago. The process went alright for the most part. Took forever to get out of there because the car hadn't been detailed yet. The reason I'm ranking 3-stars is because after a couple of days of driving a message in the dash came one "Reduce Oil Level". I called the salesman we worked with and he told me that I could take it to any MB dealership and have them remove some of the excess oil. I live closer to the Tacoma dealership so I set up an appointment there. I'm sure I'll be charged for this service. I understand used cars don't come with any warranty, but since the Bellevue MB dealership did an oil change I would have appreciated if they would have offered to pay for this since it was their technician's mishap. Oh well.. Update He general manager reached out and asked me to bring the car back so they could make everything right. They took care of the message right away. Great service recovery.

Matt is a good Service Advisor. Car was finished on time.

The service was very good and speedy. My car had a minor noise issue and they found the cause and fix it.

They were very friendly to get me a loan and get me in a vehicle, but after that they became extremely unfriendly. Our service agreement was not honored, calling to speak with someone was met with an attitude. I know this review will not change anything or help me in any way, but I recommend not going to this particular one. I can’t speak for all Mercedes’ dealership but I expected a much friendlier experience considering I am paying for their over priced service. Oh and the icing on the cake. Instead of booking a service (which they did have times open) they recommended looking for another shop. All in all the Bellevue location is one of the worst dealerships I have had the misfortune of purchasing from

Their service operation has improved in the last few months. My most recent service was flawless with everything including the loaner, ready as promised.

Each time they will ask you to pay extra money to change some parts that is not necessary, if you declined to do that they will say they can not do it now you need to wait a few days even you with appointment.

Amazing experience purchasing my GLE350! Walked in on a whim to see if they had anything coming in that I was interested in and coincidentally it showed up the same day! By the end of the day we had signed for it. Lorenzo couldn’t have been a better salesman! Knowledgeable, honest, efficient and personable. Big thanks to Jason as well. He made the paperwork a breeze! I will definitely be returning for any future needs! Thanks again Lorenzo, Jason and Delilah for being so amazing.

Amazing experience purchasing my GLE350! Walked in on a whim to see if they had anything coming in that I was interested in and coincidentally it showed up the same day! By the end of the day we had signed for it. Lorenzo couldn’t have been a better salesman! Knowledgeable, honest, efficient and personable. Big thanks to Jason as well. He made the paperwork a breeze! I will definitely be returning for any future needs! Thanks again Lorenzo, Jason and Delilah for being so amazing.

Asking for install software recall adding some new electronics programming chip

I bought a GLS 450 from this dealer, my sales person is Junyi Xu, he provided good services and I am really satisfied with his services.

Came in for a recall service. The service rep 9622 Jesus Guerrero talked rudely, showed his lack of proper manner, and literally is full of lies and talked in circle. However, given the reputation of this dealership's service department, I'm not even surprised at all. More details: Jesus is the kind of guy who would tell you to pick up your car next Monday but still expect you to spend all your weekend waiting for his call to pick up your car any second as if you are his busboy. And if you don't show up upon his early calling, he would get upset and blame you as if he's the boss or something. I certainly didn’t feel respected. But here I beg the question - who does he think he is to act so entitled to give attitude? Where does this power trip come from? It's utmost bizarre seeing that coming from a service rep. Since when does the guy serving Mercedes start to believe he is Mercedes?

One of the worst repair facility resulted in the worst experience ever.

Ordered and eventually bought a different car than I ordered. Lots of little complexities because of delays, chip shortages, etc. Regardless, they handled it all and were great.

We appreciate the exceptional service that our service advisor, Jesus Guerrero, provided us with, from the moment we dropped the car off for service to the time that we picked the car up. He kept us apprised of additional items that needed to be addressed and the car was ready when promised. He is very knowledgeable and was able to answer any questions that we had.

Sarah is a great advisor. Took care of me and prioritized the urgency of my tire situation. Thank you!!!

I recently purchased a GLE 350 at this location. Jacob Baker did a terrific job keeping me updated on the status of the car and making the experience easy and enjoyable.

I just reserved the 2023 C300. Riley, the dealer, was attentive, friendly, and trustworthy. I find this dealership better than the one in Seattle.

Justin was a great service advisor. The cost and labor is ridiculously expensive. Jerome is always so kind.

Jesus Guerrero in serice department is the best! He is very knowledgeable, courteous, helpful and always work in best interest of clients. He is an asset to you rdealership.

There was one person who made my experience exceptional. Jared Waters greeted me, got me a LYFT home, stayed in touch with step-by-step information, and took care of me when I picked up my car. I have a problem that didn't get fixed, but Jared assured me it would be taken care of. What more could I ask than this really personal touch?

I received very timely response to my inquiry and to all of my questions. The paperwork was completed within a few hours once I made my final decision. Thanks for all the help.

GREAT EXPERIENCE, MY LOCAL DEALER WANTED TO CHARGE ME EXTRA ?MARKETING ADJUSTMENT FEE? WHILE I WAS GOING TO WAIT 7 MONTH TO HAVE A NEW CAR BUILD. DID NOT AGREE WITH THEM. WENT TO MY OLD BUDDY AND DID NOT GET THIS MONEY GRABBING CHARGE.

Bought my new 2022 GLC 300 here and had a great experience. They were courteous during the whole process, provided regular updates on the delivery of my vehicle and on the day of the delivery they had a quick handover. I was out in about 40 mins with my new car. The sales associate also helped with follow-up questions few days after I picked up my car.

After four weeks of scouring the greater Seattle area for a car, I went to MB of Bellevue and was assisted by Arthur Habek. After a brief conversation, Arthur said he thinks he has the car I'm looking for. It was a C-class, the same body style and same color as my wife's GLE. AT this point you would think the price just doubled. On the contrary, the price was significantly better that I would expect, especially in today's market. Thanks, Arthur, I'm lovin' the car!

10/10. My dream car.

We’ve had very disappointing experiences ever since AutoNation bought Barrier. I’ve owned Mercedes cars for more than 22 years. My husband has owned Mercedes cars much longer. I scheduled a B service for my 2020 SUV two weeks ago and was quoted it would cost $350. When I arrived for the service, I was told it would be $1,200!! This was for an oil change. In 2020, my husband wanted to buy me a new Mercedes for my birthday even though I loved my Mercedes sedan. We arrived at the Bellevue location early in July and were told by the salesman he was busy and We needed to schedule an appointment for later in the week!! My husband left an angry phone message for the Manager. She called him shortly and apologized for unacceptable service. She said if we were willing to come back early the next morning, we would be taken care of. (We drove from Gig Harbor.). We arrived the next day and chose an SUV. They wouldn’t let us pay cash or pay by debit card. We had to finance the car for 30 days until the car statement arrived and we promptly paid it off. AutoNation is a huge step down from the days of Barrier and Phil Smart. Our recent experiences buying a Tesla and corvette convertible were pure joy compared to AutoNation! We will never return to AutoNation again.

This dealership have excellent service. We have the best and most pleasant experience with Richard, our sales rep. He was not pushy like other salesman at all. Answered all our questions and handled the entire process professionally.

Mercedes of Bellevue was very helpful and understanding during the buying process. Their prices were very competitive and the staff was friendly and helpful. thank you, Johnny!

Stealership… try yourself and write story.. for me during 300$ oil change, they broke head light. Provide huge list of fake recommendation. Saying no may frustrate them even more. Good cars + bad dealerships = bad car reputation.

I had such a great experience with Nicholas (Nick) Hornsby Koury (Sales Representative) at Bellevue Mercedes Benz. I couldn't have asked for a better service than what he provided. Nick is very knowledgeable, respectful, very calm and a person with integrity. He made the buying process very easy for me by explaining all the steps and expectations. Prior to visiting Bellevue Mercedes Benz dealership, I had checked/visited almost all Mercedes dealerships in Washington. Some listed cars that didn't exist. Luckily, I found a car in California and the purchase process was seamless working with Nick. I wasn't sure what to expect in this process as I had not seen the car in person. But he explained everything and walked me through the process. He was very present on phone, text messages and in person every time I needed to talk to him. After receiving the car, I noticed a small dent that Bellevue Mercedes Dealership helped me to fix. Many thanks for Delilah Marquez (Sales Manager) at this dealership that collaborated with Nick to make things work. They also gave me a loaner to use while I awaited the issue to be fixed. Very wonderful people! I highly recommend this dealership and if you are looking to purchase a car, ask for Nick Hornsby. He also went above and beyond to source and ensure that I have the lowest interest rate. I have already recommended him to few friends, and I will continue doing it. Plus, he connected me to service advisor to assist me for future service work. I only write reviews when is due, this is very worthy it.

Terrific customer service, extremely competent repairs, convenient location, but mind-numbing prices.

I recommend this car dealer's relaxing and easy no hustle Great Customer service and fair price.

Great service. Transportation to and from the facility to nearby shopping center while service was being performed was a pleasurable way to spend the time that was needed for the car servicing.

Buying process was seamless and easy with no pressure with the sales advisor. Didn’t feel we needed to haggle anything which was a positive. However, I did have feedback about after I bought the car. About 2 and and a half weeks after I got the car I started getting service alerts stating I needed to get an oil change in 30 days. When I called about my plates (which I wasn’t notified of either until I took the time to call out of my work day) and mentioned the service alerts I was told that they did an inspection, but the technician didn’t see a need to service the vehicle when the car came in from the previous owner. It’s frustrating that the car wasn’t serviced in any manner and was given to us as is with the only thing completed being a 50 point inspection. When a vehicle comes to a dealership it should be serviced all together regardless if it’s needed for the next customer who buys it. I hope this feedback is taken into consideration when taking in used vehicles as people come to provide you business and the least that can be done is servicing the full vehicle as well. At first I thought it was a mistake and that the service alert wasn’t reset, but when calling it was confirmed that it hadn’t been taken care of and at this point it’s on me due to the dealership not seeing a need. It would have been nice to know it had been completely serviced prior to selling, but there was no need granted it seems like there was if I’m getting a service alert 45 days after owning it. I would have given 5 stars since the buying experience at the dealership was great. However with the lack of service completed on the vehicle before purchasing and the lack of wanting to correct anything I could only give 4 stars. Granted if I could I would give the review 3 /12 stars since I did mention it and nothing was offered since the alert started 21 days ago which put me at owning it for only 2 1/2 weeks.

Buying process was seamless and easy with no pressure with the sales advisor. Didn’t feel we needed to haggle anything which was a positive. However, I did have feedback about after I bought the car. About 2 and a half weeks after I got the car I started getting service alerts stating I needed to get an oil change in 30 days. When I called about my plates (which I wasn’t notified of either until I took the time to call out of my work day) and mentioned the service alerts I was told that they did an inspection, but the technician didn’t see a need to service the vehicle when the car came in from the previous owner. It’s frustrating that the car wasn’t serviced in any manner and was given to us as is with the only thing completed being a 50 point inspection. When a vehicle comes to a dealership it should be serviced all together regardless if it’s needed for the next customer who buys it. I hope this feedback is taken into consideration when taking in used vehicles as people come to provide you business and the least that can be done is servicing the full vehicle as well. At first I thought it was a mistake and that the service alert wasn’t reset, but when calling it was confirmed that it hadn’t been taken care of and at this point it’s on me due to the dealership not seeing a need. It would have been nice to know it had been completely serviced prior to selling, but there was no need granted it seems like there was if I’m getting a service alert 45 days after owning it.

Been a customer for years. I'm on my 4th Mercedes. This dealership has always done 100%.

Always service as if family. Professional, efficient, trustworthy

Lovely facility. Everyone was friendly and helpful. My only criticism is that the sales person who helped me did not come out to the vehicle with me after the documents were signed to make sure I knew about all the features. I have purchased three cars there in the past and I always had a tutorial. I was handed the keys and off he went.

Did an annual maintenance last week, and while the end result was fine, I felt it could have been more efficient than the 2 workdays it ended up taking: - Brought car in at 9am, mentioned the tire light on to check pressure. Hadn't mentioned my tire warranty, figured they'd easily look that up and take care of it. Assumed it'd be done by end of day like previous annual maintenances - I text service advisor at 3pm to ask for updates, he goes to check on it. He replies saying tire will need to be replaced and asked what I want to do about it, how much it'll cost. - Now I mention the warranty, and he looked it up to confirm I did have it. But he says they likely wouldn't hear back from warranty until the next day... so I agree to have the car kept there overnight, I luckily didn't urgently need it. - Next morning the warranty goes through, but it still takes until close to 5pm for the car to be finished. I didn't expect a warranty issue to prolong the maintenance till next day; if they had proactively asked me about it that first morning, I wonder if I could've gotten the car back earlier. Also, it would have been nice to proactively hear about the tire issue earlier instead of only hearing after I texted to check on my car's status. On the plus side, my service advisor was overall very responsive in following up on my texts and he also explained to me about the correct tire pressures to set.

Great experience overall. I was in and out quickly and the service was top notch. Would recommend to anyone.

Robert is awesome!

What a great experience! I left with the car I wanted, it’s beautiful and customer service was great!

We have had great service with Wayne's advice and attention to our needs. Sue and Richard Long

Took me this long to write a review (for some reason, it got hidden), but I felt compelling to explain my frustration with this dealership back in 2020. I live over 1,000+ miles away from the dealer so you could only imagine the frustration that was growing. I recently took interest in a Mercedes AMG GT at a nearby dealership and requested to have the car inspected ($400+) by someone who knows them best... a Mercedes dealership. I trusted this dealer to perform an authorized pre-purchase inspection, on behalf of the name "Mercedes" to fully inspect the vehicle by Mercedes standard. What I receive was far from it. Upon receiving the vehicle, the car shows major flaws mechanically and aesthetically. Oil was overfilled by almost 3 full quarts (I siphoned out two quarts and my local Mercedes dealership still said it was overfilled when they serviced it), catastrophic in engines like this and could potentially cost me thousands of dollars had I not acted the way I did. I also had missing lug-nuts, quite dangerous if driven for extended period of time. In addition, the trunk doesn't auto-swipe open (a feature only in newer Mercedes) and the fact that the vehicle showed significant signs of wear that was not disclosed in the report (not including the carbon, this was in fact disclosed in the Bellevue report). When I called this dealership (Mercedes of Bellevue) and request to speak to the technician, the receptionist stated that he is no longer employed there. I was quite baffled considering he was there 2 weeks ago before I purchased it. I was later transferred to the Service manager who refuse to help the situation and belittled me, eventually hung up on me when I confronted him with the issue. To be treated the way I did, I was beyond upset because I placed so much trust in an AUTHORIZED dealership to make sure the vehicle I purchase is indeed accurate and factual beyond a reasonable doubt. Had I not know the real condition of the vehicle, I wouldn't have purchased it and/or perhaps use it towards my advantage in the negotiating process so i essentially was screwed out of that as a result.

Everything about my experience at Mercedes of Bellevue was amazing. Jesus took such wonderful care of me providing good service for my car, for providing me with a loaner and for offering his personal help. It was a pleasure to have dealings with Mercedes. In addition Matthew, in Jesus‘s absence provided excellent assistance for me to get on my way home. Thank you to both Jesus and to Matthew.

Very positive experience. Loved the no-haggling approach. The sales staff's communication was above and beyond what we have experienced before. The car was priced well below KBB. Got a great deal and have a wonderful new to us used car.

Excellent service with well experienced rep, helped me to make the trade-in transaction. Nick help me purchase my car.

A very professional and courteous experience, I have never had a bad experience any time I have come into the dealership.

Our A/C system has failed on 4 occasions (twice when we lived near Portland, and twice since we moved to the Seattle area). In each case, the freon in the system leaked out slowly over time. MB of Wilsonville had a difficult time locating a leak, and ended up replacing a valve twice. MB of Bellevue also had difficulty locating the leak, and replaced a valve in the A/C system last July with the goal of preventing further leaking. However, the leak re-occurred and the system failed once again in March. Most recently, MB of Bellevue replaced the evaporator, and hopefully that action will now resolve the problem. At all times, MB of Bellevue was committed to identifying the problem and getting it fixed, which hopefully has now been done. Wayne Thiessen, our service advisor, is exemplary. Wayne stays right on top of our problem and makes every effort to resolve it as quickly and efficiently as possible. He communicates with us well, and demonstrates real concern for our situation. We greatly appreciate his assistance and attention to detail. MB of Bellevue provided us with a Mercedes loaner car for the 2 week period that our vehicle was being evaluated and repaired, which was very helpful. There is only so much a dealer can do to resolve a problem that most likely traces back to a lack of quality oversight during the initial assembly of the vehicle by the manufacturer, and MB of Bellevue has to date done everything that it could to assist us with the repair work. If this problem recurs for a 5th time, then a different approach will be needed, but for the time being we are hoping that the A/C defect has been found and repaired.

Chris Santiago did a great job of communicating with me during my recent service.

My service advisor Sarah did a outstanding job of taking care of my 2015 E350. She kept in touch with me to make sure I given progress reports of the process. I highly recommend her.

I still have a issue about the first gas that they filled out into my car the .The car engine has some vibration and rips at low RPM.they must filled out the premium gas octane at least 92.this car has a twin turbo and the knock sensor doesn?t perform well with the low octane gas.

Pleasant, easy purchase. No hassling. Very professional.

Very good for after service issues . The service department leader and reps are on top of issues.

Thomas (or Tomas) was a great, personable, and very helpful sales person, the entire team was quick and accommodating in helping me buy a used car off of the lot. Would highly recommend working with them!

Appreciate the attention to details. Very clean and orderly, coffee water and snacks, charging station, a live view of the service area, updates. Also appreciate the informed service reps who know your account and can answer questions.

I had a wonderful experience buying my new GLC 300 from David Romanyuk! He was knowledgable, courteous, attentive and his follow through was exceptional. The purchase process was smooth and seemless. I would highly recommend him for your next Mercedes purchase!

Recently purchased a new Mercedes at MB of Bellevue. These guys are A1, the best in the business. It has been such a pleasant experience from the beginning. We were fortunate to work with salesman Thomas Mioc. He was friendly, easy going, and knowledgeable. When we had a small issue Thomas connected us with the right people and they handled it quickly and professionally. Highly recommend these guys.

Service team provided me fast and great service. I appreciate them.

James was great to deal with is extremely helpful finding what you may want. Very straight forward process

Wayne helped me and he was great. I asked him a few questions and he knew all of the answers.

Overall my salesman Jacob Baker & Jeff Lewis were great. Transparent pricing, open communication. Really had a seamless purchase with these guys. I would suggest anyone looking for a car to ASK for these two, you wont be disappointed

The sales associate Phat Was very polite kept me informed made the buying process seamless! I would do it all over again!

It was a good experience overall, Nick was super helpful. Wish the process was shorter.

The battery died (or nearly so) on my AMG. Bellevue MB is my closest source of service?only 175 miles away, but after a quick call they managed to get me in the next day. This doesn?t happen where I live, everything seems to take weeks. So after getting up early and checking the pass report I carefully drove my way over the mountains with no stops (car required a jump to restart) to Bellevue. Work was done very quickly, and I was back on the road. I?m a happy camper.

I bought one car at Mercedes Benz Bellevue, and I am regularly servicing that one car and another car I bought at another dealer at MB Bellevue. I've been very happy with both buying experience and their service department.

I recommend working with Nick! Nick was accountable, worked with us step by step, and went above and beyond for us. If it weren’t for Nick we would not have bought anything here. Thank you Nick!!!!!!!!!

Autonation has ruined this dealership, use to bring a lot of business here back when it was good before autonation made everything about money with zero care in customer satisfaction. The sales managers do not even have the power to negotiate its all locked prices from corporate. And don't even get me started on service, you can spend thousands of dollars and still be charged a petty fee for being slightly off on gas in the loaner.

Good facility abd decent cstomer service. Was promised a loaner and hence scheduled it on a weekday. The service rep was rude when asked about the loaner. Proabably one individual.

I am very much appreciate Mr.Haru Tarjoto's service during the purchasing new GLE.

I have bought my Mercedes from this dealership 4 months ago still no plates. Everyday new excuse.

Superior customer service! I took my car in for servicing for an airbag recall, was greeted by an intake concierge, assigned a case manager (shout out to Mathew Morgan) who arranged and paid for a Lyft ride home for me. Then when a part took longer to arrive than expected, Mercedes delivered a nearly new Mercedes loaner car to my driveway for my immediate and unrestricted use. When my own vehicle was completed, Mercedes’ then delivered it to me, freshly vacuumed and washed and collected the loaner with ZERO expense to me. The entire team was professional and responsive, with excellent communication skills. I’m very grateful and highly recommend MercedesBenz of Bellevue.

Nice price and nice used car. The sellsperson is very nice to me.

Great experience for us. The salesperson provided all information we asked for in straightforward way. No pressure to make a purchase, no weird negotiation tactics like going to negotiate with sales manager, no weird complicated offers, etc. At the end we still had to chose the extended warranty and service plan options, which is always a hassle.

The agent and financial specialist were very professional caring and helpful.

Absolutely love Mercedes of Bellevue. Great services and customer support. Always easy to get my car serviced.

What can I say! Pathetic experience in terms of booking an appointment for service and getting call back even after scheduling several call backs with automated system. Promised to pick up my vehicle but on the day of pick up, nobody shows up. Upon checking I am being told that I was to drop it off! Blatantly denying what was commited which is unfortunate to experience with a brand like Mercedes! Got assurance to recieve call back from service manager but with no surqrise, no one contacted! Unhappy & disappointed!

Terrible service at a Mercedes-Benz of Bellevue Mercedes-Benz in Bellevue. Complete turbo and injector failure related to restricted airflow from poor maintenance (engine air filter). Extremely disappointed in the customer service relative to the high premiums (3-4x elsewhere) we pay for service. The service director claimed that an low air flow was unrelated to stress on a turbo, from general engine wear, claimed no fault, and said that the new shop was "unethical". Very poor customer service given we've been loyal customers to AutoNation (Mercedes and Audi) and Mercedes dealerships for years.

Sold a vehicle out from underneath after I had it reserved and was trying to complete the transaction. Very unprofessional and frustrating. Would not work with again.

Nelson was very friendly and welcoming.

John Dean was awesome and walked me through the entire buying process. From my GLB being built in Mexico, to it being shipped all the way to the dealership. Definitely recommend Mercedes-Benz if Bellevue!

Last Saturday I had my car maintenance at Bellevue! It is such a great experience! I intended just replace engine oil and filter and windchill wiper blade (since seldom drive last year) and the technicians did far more beyond expectation. They checked all important parts like tires, breaks, battery, etc. They also hired Lyft for transportation. And last but not least, my car got washed.

Thank you Mercedes-Benz of Bellevue Insurance claim 20k New tires! = 4k Wait time = 6 weeks Got your baby back in one piece = Priceless Only the Best or Nothing

Since getting my 2021 AMG 63s I had gone back a couple of times to get help with my car. Their service people made sure I was taken care of and that we were in and out with haste. The recent winter storm left us with a Horrible accident and left us stranded without a car for a week on the Bothell Highland but Mercedes-Bens of Bellevue helped got my car towed to their dealership the next possible day after the snow. They also drop off my Loaner for me at my business. Lorenzo and their Service team go above and beyond to help with everything to make my life easier. I'm so glad I switch over from BMW. They don't even compare on the same level which is why I will Highly recommend Mercedez- Benz of Bellevue to anyone who wants exceptional quality and services. I never really know why Mercedes Benz is so expensive but after driving one, you'll know that you get what you pay for which is the Best. Thank you Lorenzo, Justin, and Jenny

Courteous staff. Flexible and helpful Good communication and delivered service as promised.

My husband and I were taken aback by the service we received from both the sales people (Rylee and Catherine) and manager of used cars (Tay). We walked in there after making an appointment to see a used car they had. We were dropped off because we had every intention of buying this truck. When we walked into the establishment no one said hello or asked how they could assist us. I am disabled and only had my cane, no one asked us to sit and wait. We got plenty of looks but no help. I had to ask for help at least four times before we waited twenty minutes for our salesperson. When he finally showed up, he took one look at my husband and I and pawned us off on another salesperson. She didn’t speak to us on our test drive and didn’t even tell us about the truck. We found out later that the rear defroster wasn’t even attached because they just didn’t care. The truck was $20,000 below market price to basically offload it. I am not complaining whatsoever but it didn’t make up for how we were treated. We told her that we would take the truck and she asked us how we would be paying. I told her we were paying in cash and then asked what form of payment. We told her personal check and she walked away. She came back with an application and told us that they needed us to complete our names and addresses. When my husband started completing the paperwork she asked him not to forget out social security numbers. I asked why that was necessary because we were paying in cash. She told us it was because of fraudulent activity they had been having. My husband and I didn’t see the issue until she took the paperwork and returned shortly there after. She told us that their check machine “was down” and asked if we could go to the bank and get a cashiers check. My husband told her the banks were already closed and I asked if we could pay with a debit card. The salesperson told us their were limits on transaction amounts so my husband decided to call our bank. After getting the transaction ok’d with our financial institution we were able to finalize the purchase. When we finished signing that was when my husband noticed that they had run our credit. They baited us, profiled us and made us feel inferior. They decided that because we didn’t have “perfect” credit they wouldn’t accept a personal check. That’s fine but they never gave us the option. They decided to humiliate us and not make us feel worthy. COVID has been hard on everyone but why would we go in there to buy without the money? The debit card when through, there was no need for all of the deception. We could have just gotten approval for the debit transaction upfront. We didn’t want to finance, we just wanted to buy a car. I can’t believe that this dealership can hold such a high standard if you don’t look like who they want to sale to. A black disabled woman and a scruffy truck driver, human, hardworking Americans. All money does not spend the same. Despicable.

My husband and I were taken aback by the service we received from both the sales people (Rylee and Catherine) and manager of used cars (Tay). We walked in there after making an appointment to see a used car they had. We were dropped off because we had every intention of buying this truck. When we walked into the establishment no one said hello or asked how they could assist us. I am disabled and only had my cane, no one asked us to sit and wait. We got plenty of looks but no help. I had to ask for help at least four times before we waited twenty minutes for our salesperson. When he finally showed up, he took one look at my husband and I and pawned us off on another salesperson. She didn’t speak to us on our test drive and didn’t even tell us about the truck. We found out later that the rear defroster wasn’t even attached because they just didn’t care. The truck was $20,000 below market price to basically offload it. I am not complaining whatsoever but it didn’t make up for how we were treated. We told her that we would take the truck and she asked us how we would be paying. I told her we were paying in cash and then asked what form of payment. We told her personal check and she walked away. She came back with an application and told us that they needed us to complete our names and addresses. When my husband started completing the paperwork she asked him not to forget out social security numbers. I asked why that was necessary because we were paying in cash. She told us it was because of fraudulent activity they had been having. My husband and I didn’t see the issue until she took the paperwork and returned shortly there after. She told us that their check machine “was down” and asked if we could go to the bank and get a cashiers check. My husband told her the banks were already closed and I asked if we could pay with a debit card. The salesperson told us their were limits on transaction amounts so my husband decided to call our bank. After getting the transaction ok’d with our financial institution we were able to finalize the purchase. When we finished signing that was when my husband noticed that they had run our credit. They baited us, profiled us and made us feel inferior. They decided that because we didn’t have “perfect” credit they wouldn’t accept a personal check. That’s fine but they never gave us the option. They decided to humiliate us and not make us feel worthy. COVID has been hard on everyone but why would we go in there to buy without the money? The debit card when through, there was no need for all of the deception. We could have just gotten approval for the debit transaction upfront. We didn’t want to finance, we just wanted to buy a car. I can’t believe that this dealership can hold such a high standard if you don’t look like who they want to sale to. A black disabled woman and a scruffy truck driver, human, hardworking Americans. All money does not spend the same. Despicable.

I brought my car in for service and to see why the check engine light was on. Jessica was my service advisor and she was amazing - great communication and my car was in and out of the shop way quicker than I’d expected.

From the sales staff to finance to service, this dealership made buying my second Mercedes a dream. I am thankful for all the time saved, the wonderful feeling of being respected and cared for as a valued client! Thank you to Tin Vo who wazs a true professional and to the staff at Mercedes of Bellvue.

Quick and reliable service. I just requesterd for an appointment service oil and filter change for my VCP purchase when i bought the car from their affiliated dealer from AutoNation Honda of Renton. ( used 2015 Mercedes Benz c300 ). But what they did is awesome, they conducted an addtional no charge Multi-point inspection with my car.

I brought my car in a little later in the morning than typical. This really helped as there wasn't a line for check-in. I dropped the car off at 10:00 AM and received a text around 3:30 that is was ready. So, I was able to pick it up before the afternoon rush as well. Being late for drop off and early for pickup really saved a lot of time. This was just for a normal 70k mile service, but everything appears to be done properly. There were a few other minor things found which were also addressed at this time. The car still runs great as always.

Was there today to buy a new s class! Stand there for 30min no sales coming!I just go to Seattle!Never come back to BellevueMB!

I worked with Jacob Baker & the manager on duty was Jeff Lewis. As a caveat this has NEVER been my preferred dealership in the seattle area & I would routinely go to their competitor for all of my sales needs & repairs. That being said- Jacob & Jeff were fantastic! Consummate professionals- exceptionally polite, articulate, transparent & kept their word on all things we discussed. The entire transaction was seamless & got my car delivered on-time and couldn't be more satisfied. These two were great, they definitely earned & will retain my business for the foreseeable future. Definitely would recommend these two for anyone looking for a car in this market.

Obnoxious music playing in showroom made waiting for service to be completed unpleasant

I recommend this place. Good service!

The 5- year service was quick and efficient. I got a text when they started the work and a text when it was finished.

Great service from MB of Bellevue. This is my 3rd MB vehicle i've taken to Bellevue for service over the years. COVID and procuring the right parts really complicated the process - requiring multiple visits and long wait times for parts from Germany. But Service Advisors Wayne T and Justin P did a great job. Thanks !

I have a habit of buying cars. AutoNation has always been my favorite to deal with regardless of brand. This being my first new Mercedes experience - very relaxed sales and F&I process - no pressure. Post sales there were some issues , however, what a responsive and empathetic dealership. Be human - realize nothing in life is perfect - be kind under all circumstances. At the end of the day this dealership from sales to service to managers to finance are accommodating and fair. Buying a vehicle does not need to be a negative experience regardless of circumstances.

I recommend this place. They're all very kind. Catherine Yuran Chang who was in charge of me in particular, was so kind and nice to me and the service was so good. Thanks a lot.

Best place for used and new cars

Before COVID: Awesome dealer, very professional and friendly staff, good price Year of 2022: nah. I'll drive extra 1h to Lynwood instead.

Staff is friendly and helpful as a car hauler I deliver there every week by far my favorite dealership to deliver to

We leased our car from Mercedes 3 years ago and their support was way better then. This time when we walked in, we were ignored by more than 5 people sitting idly behind the main counter (some were just playing with their mobile phones). They did not even bother to ask if we had questions or needed help, until we walked up to them asking to speak with someone (that was after sitting around for 15 mins). Mercedes, please pull up your socks or hire more customer service-oriented people.

Google need to separate Sales vs Service reviews. Two times I called MB of Bellevue to get me an estimate for services and schedule the appointment. They promised to call be back with estimates. Three weeks later, still waiting (not really) going to another dealer.

Much better service than the Seattle branch who doesn't return calls.

Phenomenal service from Johnny Xu and Josh (service manager). Brought in my vehicle for a service light check. Found out there were rodent damage to my wires :( Johnny was able to help me get in quickly and Josh provided me updates frequently during the process of getting it fixed. Overall satisfied with the smooth and quick service, glad to have received their help.

This dealership went above & beyond for me & I cannot thank them enough for their kindness. Every single person treated me like I was apart of their Mercedes of Bellevue family. I have never been treated as good as I was from any other dealership. I appreciate you all. Especially Tudy & Riley. I definitely recommend this absolutely amazing dealership & I will be back for another purchase.

Great customer service. I worked with David and I highly recommend both David and this dealership!

Both of their sales and service representatives are extremely polite and professional. All the staff members are very kind. I also highly recommend their service department as well. They don't charge you arm and length. They always give you the best advice and like to help you as much as they can.

After texting back and forth with sales we made an appointment to see a new GLS 450. We drove down from Bellingham to the dealership. Upon our arrival we were told by the salesperson that the car was pre sold and not available. After I showed the salesperson the messages that we received saying the car was available he went back to check and told us that the car was just sold and was going through financing. What a total waste of our time. At least they could have contact us.

We had a marvelous experience with James Lee and the Bellevue Mercedes Benz dealership at large. He was most helpful and kind throughout our shopping and buying experience! We much appreciated the customer service provided to us as well as the follow up post purchase.

Great customer service and sale person Sam . love my car

Convenient location and great service.

I was told over the phone that the Service A (an oil change) would be $300 and Service B $800. When I got there, Jessica presented me with a bill for 600 for A and 2000 for B. She had included wiper replacement per my request and I asked how much. She said 250 for blades and that she had included some incidentals. I said why so much? She went back to her computer and came back and said the wipers were really only 100 as they install them free. talk about bait and switch for this entire experience. Having a non itemized estimate is quite deceptive as well. Commission based service is a real kick in the teeth for an unknowing customer. Total waste of time I wouldn't have wasted if I had gotten the "real price" over the phone prior. This experience really left a sickening impression and immediately spoke with my friend who was taking her vehicle in this week. She is no longer doing so. I wouldn't recommend Jessica or Mercedes to anyone after this experience.

First time purchasing at Mercedes-Benz - Bellevue dealership and our sales rep, Lorenzo Johnson, was absolutely amazing! He took care of us from start to finish and had us in and out in record time, as my hubby and I had a shortened timeline for the day. Lorenzo made sure that all of our questions were answered and got us a great deal with the SUV that we wanted. Thank you, MBB for a great experience and, Lorenzo, you totally rock!!!

Lorenzo Johnson did the Impossible, he fit Us in in between two other clients who had scheduled appointments and was able to wrap the whole thing up before lunch. The finance manager glowed about him oh, and it was all well deserved. Excellent experience overall. We bought our last vehicle which was a more expensive Ram 1500 limited, from Renton Chrysler Jeep Dodge, and despite my dad working there; the experience couldn't have been more night"mare" and day😉

Great service, nice waiting area on second floor

My vehicle was ready on time. The service received by Mss. Cortney was excellent. She was able to answer all my questions as this was the first service for my vehicle and the first time me using the shop. Thank you for the service that I received. Moreover, your facility was clean and with plenty of coffee in the waiting area.

They did a great job on my car and customer service is very efficient!

This was my 13th Mercedes-Benz vehicle but the first time at MB Bellevue. It was a great experience. From my sales associates, Riley You to the sales manager to the finance manager, everyone did an excellent job. Well done!

Don’t waste your time!

This was my 13th Mercedes-Benz vehicle but the first time at MB Bellevue. It was a great experience. From my sales associates, Riley You to the sales manager to the finance manager, everyone made me feel special. Great experience.

First and foremost I would like to commend David Romanyuk for his sincerity, professionalism and care for our business. He differentiated himself and your organization from your competing brands, which played a huge factor in our decision to lease a Mercedes Benz. From start to finish our experience at the dealership was simply fantastic and unparalleled. David Nguyen was also very professional and courteous which made the finance process very easy to navigate. Thank you all for an overall stellar experience!

Horrible dealer ...just wasted my time when I went there to sell car. I think Auto Nation in general is horrible. I had gone to Audi Auto Nation too and similar experience.

Overall Great Service, Service Advisor - Chris Santiago always provides excellent customer service and is very knowledgeable of the services needed. Also, Jerome Brown at the car service counter provides above and beyond service, it's always a pleasure to see him.

I really like the people and service here. Hands down, simply the best.

Thanks to Jacob Lawler in service department for an outstanding experience! He is one of the most caring, committed and thoughtful advisors I have worked with over the years. Please celebrate his awesomeness with all! Cheers! Deb C.

Do ask for Preston Green if you are looking to pick up a Merc at this showroom. I was put in touch with Preston the first time I visited the showroom 2 weeks ago. He is extremely professional, but friendly and not at all pushy. I live in Seattle and was around the area and was pretty certain that a test drive in 30mins is not at all possible, but Preston made it happen and made it look so easy! He was kind enough to let me freely test drive a C43AMG on both city roads and the freeway for as long as I wanted to, not something all dealerships let you. All in all, really appreciate the white glove yet friendly treatment Preston has provided all this while, and I definitely recommend him as the go to sales rep you should get in touch with if you are looking to pick a car from this dealership.

Great customer service. Friendly and helpful staff. Made my service visit a breeze.

Jacob was SUPER profesional! He really cared about my car and made sure the dealership fixed any issue to my satisfaction. Really good experience.

Purchased my Mercedes here as they were so much easier to deal with. Have returned for routine service, which they made easy and will continue future service with trips from Spokane.

Extremely friendly staff, Very professional. Rylie made sure everything was squared away prior to my arrival, making the entire purchasing process easy and stress free.

EXTRAORDINARY service and experience, sums up my recent visit to Mercedes-Benz, in Bellevue Washington! Since I was 10 years old, I've always admired the body style and design of a Mercedes, and said that one day I would own one. Well, now at 35 years old, that dream came true! I'm officially the owner of a 2018 CLA 250!!!!:-)-:-):-) Special thank you and recognition, goes out to Mercedes Benz Sales Associate, Preston Green!!! Preston was, the first person I spoke to on the phone, and the final person to officially hand over my keys to my dream car. Thank you Preston, for your phenomenal professionalism, customer service and industry knowledge!!! For anyone who is thinking about the idea of getting a Mercedes and on the fence, do it, but do your research first!! I HIGHLY recommend Mercedes Benz in Bellevue Washington, if you are in the surrounding area!!!!!! Will

We had a great experience buying from here! Very professional and easy to deal with. Just what you would expect. Top notch.

My recent experience of purchasing a Mercedes-Benz GLC 300 from Mercedes Benz of Bellevue was exceptional, due to the service and care provided by Heru Tarjoto. Heru made the whole process of purchasing a car smooth and seamless. He truly cares about the customer’s needs and made sure that I was happy with my purchase. He was very professional, positive, patient and very helpful. He went above and beyond to make sure that I had all of the information that I needed to make my purchase decision. He was very responsive to my questions, texts and phone calls. In addition, I appreciated his taking the time after the purchase to set up an appointment to go through the operation of the car and all of its details. I have purchased many vehicles in the past from other dealerships, and this was the best car buying experience that I have had. I highly recommend Heru Tarjoto and Mercedes Benz of Bellevue !

Fastest and easiest car buying experience I have ever had. There were no let me check with my manager games at all. Everyone there was professional and easy to deal with.

My experience at MB Bellevue has been nothing but excellent. I have bought a couple of cars from them, and I will do it again. The staff is very pleasant, no-pressure-sales. They will put you in the vehicle you want instead of making a vehicle yours! A big difference. If they dont have one in stock, they will even find it for you. The ambience is that of openness, welcoming and friendly. Bright, well-lit show rooms, refreshments, and of course their staff. Their service team is also one of the best. They take care of you, whether to drop you off or depending on the service you need, get you a loaner vehicle. They understand that you are a proud owner of a great vehicle and treat you as royalty. Next time you want to buy or even check out a vehicle, you should give them a try definitely. I know I would :)

Great service. Thank you. Service advisor: Courtney Quinn.

Chris Santiago is amazing. On time and excellent service!!! Best service advisor in the store. Recommend!

feel helplessness in the service.

My service provider, Sarah Q., was fantastic. I recently brought my GLC into the dealership for clear plate protection. She was very thorough and aswered my questions like a pro. Thank you for the great service. :D

Givanni helped get my battery change but also gave me great advice on how to take better care of my benz so that I won’t have issues in the long run

Poor and rude service.

Great experience at this dealership! Richard our salesman was fantastic and when we had a small issue with our vehicle Tae the pre-owned sales manager was very accommodating and fixed the issue promptly. I would recommend this dealership to anyone looking to buy a car. My only recommendation for the dealership is there should be a greeter welcoming in customers as they arrive.

Fantastic service! The entire staff was very accommodating, the process from test drive to purchase was quick and easy.

Had the worst experience talking to a worst sales person. Was enquiring about c class asked him about the difference between variants he was like they all are different check in website talking with arrogance. He was rude and not answering properly to our questions looks like he didn’t wanted to make a sale may be they have enough customers. I was interested in c class but because of their horrible service I decided not to go ahead with it. The sales person of companies bigger than Mercedes are so nice and patient but not sure what makes these guys so arrogant.

I was fortunate enough to have Matthew Morgan as my service advisor. He was thorough, polite, professional and delivered on all of his promises. Very happy to have met him. Will contact him directly from now on whenever I need service for my GLS

Overpriced Service. Had my car towed to the nearest dealership which was Mercedes of Bellevue due to an ignition issue. They quoted steering lock control module cost of $2,334.31. The price was a bit of a sticker shock so I called another local dealership with different ownership, Mercedes Benz of Lynnwood. They quoted the same repair at $1,436.85, I could not believe that Mercedes of Bellevue was charging 62% higher than another local dealer. To Mercedes Benz of Bellevue's credit, they matched Mercedes of Lynnwood's price, but only after I provided the quote as proof. If I could have started the car, I would have just taken it to Lynnwood. At the end of the day, their service prices are too high based on my experience.

Dave was excellent in his help throughout the whole process of buying our cars. I have purchased many cars from your dealership but he has been the best to deal with.

I recently purchased a 2018 X1 from MB of Bellevue. The sales agent I spoke with was John Dean. John was helpful and responsive throughout the purchase process.The vehicle was exactly as described except for missing rear headrests. John was able to locate them and was patient with all of my questions. I would recommend him for any car purchase you are considering. The MB management was easy to deal with and seemed interested in making sure I was happy with the vehicle even though a was a used purchase of an alternate brand. I would buy from them again in the future.

As always, Wayne Thiessen was exceptional in every way in taking care of my urgent need. My advice > Keep Wayne happy. Chuck Armstrong

Super friendly and helpful sales and finance team , they were patient with our financial situation and made us feel welcome. It took two visits and one long evening but we were able to secure our vehicle and the communication throughout the process was on point. Thanks to Riley for making sure we were taken care of and putting in extra work to give us a great vehicle. You won’t be disappointed doing business with this team. 10/10!

I was apprehensive about buying a Mercedes because I have really only owned Lexus. I arrived at the dealership and it was very busy! I asked if a salesman could help, and here came Neil M. He is so sweet, funny, patient and caring. Once I drove the car, I had to have the car! What an unreal driving experience!! Neil chatted with us while all the financing (boring) stuff was happening and saw me through to the end! He even ensured I was buckled and safe to drive my new baby home!! I just have to say, he made my decision, experience and love of Mercedes bloom! THANKS NEIL and all at Mercedes of Bellevue!!! ❤️❤️❤️

The customer service representative that assisted me was Courtney Quinn, this young lady did an outstanding job !!!. via phone calls Courtney, kept me in the loop on the status of my Mercedes throughout the process. When I came to pick-up my Mercedes Courtney greeted me with a warm smile and hello. She explained the invoice to me and ask if I had any questions regarding the work that was done on my Mercedes Benz. Now that's going above and beyond customer service. Courtney, is an asset to Mercedes Benz of Bellevue, David Martin,

Amazing service.

Thank you for Great Customer Service, Thank you

I inquired about a CLA 45 AMG and when I arrived, I was greeted and told that the car would be ready in a few minutes. I test drove the vehicle and I instantly fell in love with it. Riley, my sales rep, let me know the next steps and I decided to move on with the process. Riley made sure my stay was comfortable by offering me water and a place to sit in the showroom. Unfortunately, my current car situation is a total mess and will take too long to explain. It has been quite a few months dealing with that dealer. This Mercedes Benz location went above and beyond at satisfying me and trying their hardest to get me in this car. Delila, one of the financial reps, called me later on in the day, and wanted to express her appreciation for me taking the time to come in. Just the brief hour I spent here, was overall the BEST experience I’ve had at a dealership. Everyone is super friendly and goes above and beyond at their work. Riley and Delila, you guys are awesome.

I am giving this dealership a 3 ONLY due to our salesperson- Johnny. He was professional, kind, considerate and treated us as great. He treated us as if we were buying the most expensive car on the lot. But. That’s where our positive experience stops. We bought a used vehicle and they OFFERED to fix all sorts of things and I made sure it was added to the contract before we purchased. (Also the finance guy was nice) they never contacted us when parts came in; it took several follow up calls and then once the car was in for service to fix issues THEY OFFERED TO FIX-the manager was dismissive and rude and did not fix things listed on contract. We had to get back to work and had already spent too much time on theses issues so here I am. I would LOVE to give a 5 star rating based solely on our salesperson but the rest of the experience was lackluster at best. Thank you Johnny for doing an excellent job.

I was disappointed with the service I got when I took my car for the annual service. First, I was given a Hyundai Rental Car as loaner car. I was expecting to get same as my car or atleast any Mercedes Benz Car. Second, they said they will call me at the end of the day to give me update which they didn’t. Lastly, in the paper works they said they did complimentary car wash and vaccum. Which are not true. My car was covered with Pine Needles when they returned it to me. Obviously they did not wash my car. Hopefully, on my next service they will do better. Since it’s Mercedes Benz, we are expecting the best.

I was disappointed with the service I got when I took my car for the annual service. First, I was given a Hyundai Rental Car as loaner car. I was expecting to get same as my car or atleast any Mercedes Benz Car. Second, they said they will call me at the end of the day to give me update which they didn’t. Lastly, in the paper works they said they did complimentary car wash and vaccum. Which are not true. My car was covered with Pine Needles when they returned it to me. Obviously they did not wash my car. Hopefully, on my next service they will do better. Since it’s Mercedes Benz, we are expecting the best.

Excellent service.

I just hope they can let us choose service prfessional while making reservation.

Great Experience purchasing my Mercedes!!! Lorenzo Johnson is a fabulous sales man and Deliliah the manager made my purchase happen. I will definitely shop with them on my next purchase!!!

Worst dealership They were very biased Asked us if we can afford cars

Most biased dealership.

fast and reliable ervice

Very low inventory so the sales person didn't want to be bothered

My wife and i had the pleasure of working with Lorenzo Johnson at Mercedes Benz in Bellevue, it's our 3rd purchase from them. He was absolutely fantastic. Lorenzo is patient, honest and was not pushy or rude in anyway. On several occasions he took the time to clearly and honestly answer any questions or concerns I had without any extra pressure. If you want a pressure free experience, with an extremely helpful and knowledgeable representative who won’t make you feel rushed or pressured ask for Lorenzo Johnson at Bellevue Mercedes. An amazing experience, and if all Mercedes employees are like him I will be a life long customer. Thanks Lorenzo!

Good service. I bought the GLE 53 AMG from here. People are nice to me and give me a good deal. Thanks.

Fast service, friendly staff -- A good place!

We've been customers of this dealership for almost 30 years. We took our cars in for servicing and the experience was so poor that we are almost certainly not going back there. Simple example: They wanted to charge over $1000 to replace the battery in one car. The exact same replacement cost less than $500 at the next closest Mercedes dealership. There is no way that proximity can justify a 100% higher cost. In general, since the AutoNation purchase, their prices have gotten higher and their service has gotten worse.

We recently purchased a car and had a great experience. Heru was the sales rep, he was so patient and attentive throughout the process. He assisted us and explained the entire dashboard functions to make sure we understand. A very knowledgeable sales like him really made things a lot enjoyable for us. His service continued after the purchase he follow up with us to make sure we are satisfied, this is definitely something we’ve never experienced before with car purchasing! Therefore, I would highly recommend MB Bellevue and excellent sales rep Heru!

Busy place. Fabulous customer service.

Their service is very attentive to the guests.

This dealership is incredibly snobbish and rude. Don’t even begin to understand customer service’s basics. Rude front desk people, rude sales associates. Only saving grace is their service department which handles basic appmts well. 3 years ago I was treated like crap here while looking for a GLS, I bought the car at the Seattle Merc. Thought I give them another try this year, but no. Same bad attitude and rude/obnoxious behavior. Wanted to drive their s-class and was told to agree on a price before they will allow a test drive. The associate shrugged in way that could only be read as f-off. Done forever with their sales department. Don’t need this crap!!!

Everyone was efficient and friendly

Absolutely great experience at MB of Bellevue. The sales team, management team, and service team are all top notch. I highly recommend MB of Bellevue if you are shopping for a car. The salesman (Preston) that helped me deserves a shout out, as he was patient, knowledgeable and very customer focused- great place.

Sharing this for Eric (Service Manager) and Courtney (Service Expert) ! Thank you both so much for going above and beyond to solve the issue for us! Our car’s panoramic window exploded and shattered while we were moving to WA. When we came to the store, both Eric and Courtney was able to show their sympathy to us and were extremely patient and helpful to coordinate for us to order new parts. The repairing fee is a lot but after we explained the situation, Eric and Courtney contacted the headquarters for us and were able to cover the fees within warranty! We are super grateful for how they were able to help us. We would not know what to do with such large repairing fees. Thank you both so so much!!!!

They had our car for almost two weeks. We were trying to get detailed recommendations about work to be done. They kept giving us vague responses, or assuming we wanted to go cheap, when we wanted to be thorough before deciding. Their Service line was backed up "6th in queue" nearly every time I called, and I usually gave up before finishing the wait. Of the seven times over the past two years I have opted to leave a message for a callback from the Service queue, I got called back three times. When I was able to get to a person, she'd leave a message for my service advisor who only returned that call half the time. Twice I discovered later that the advisor had taken the Friday off when I had been told the car would probably be ready; in that case I expect the advisor to notify me in advance or hand off my case to another advisor. Also, when an advisor is taking a day off, I think his/her voicemail should be checked by another advisor. A committment to better communication design would have removed all of the considerable frustration I have frequently experienced since the downgrade from Barrier to AutoNation.

Took my Mercedes c400 to check the engine light. it turns out that it needed a part that was ordered. Replaced the order under warranty. So happy to have the backing of Mercedes Benz of Bellevue to take care of my car.

The worst customer experience ever, they literally treat people of color differently. I don’t mind waiting even 1 hour , but the way they assess you as soon as you walk-in gives an unpleasant experience. Having said that, a customer can be getting a C or AMG which can be precious in their own standards. And I don’t think there is an unbiased stand here. Never coming back here even for a service. It’s sad to see great car companies like Merc not paying attention to granular details of what’s happening in their showrooms.

Extremely disappointed by the service department. 1. Lack of response when calling - left my car at 7am, was told it would be a quick service only taking a few hours, however no update until 4pm. Called multiple times and was unable to reach service person, has to go thru sales department to reach the right person. Left multiple messages. Finally picked up car at 6pm. 2. Did not fix issues! Paid for the summer road trip, aircon fluid change etc, totaling $800+. Air conditioning still not cold, and the main issue I brought the car in for (engine revving 3-4K while going down small hill) was still not fixed. I was told something along: lots of cars have it and can’t be fixed. Then why did you charge 1hr labor for software update?

Wayne was very helpful, knowledgeable and friendly. Great experience with Mercedes service after years of going elsewhere.

as much as i hate givin them a low rating, i guess i could say i try to resolve my issue by calling them before giving them a rating. and both times, someone answers they hang up on me. and all i call for is to see if my license plates and the registration are in? my temporary paper registration is expired and now i have a mercedes benz in the garage parked. not being able to drive it because idk whats going on with the license plate?

We purchased a 2018 GLC 300 from this dealership and the buying experience was great. It was time for the 20K service and also, my first time with the service department. I was treated like a valued customer. Great experience from the moment I drove into the service bay. Greeted with a smile and a good morning. They made me feel like we were already friends. I was kept up-to-date on the progress, because I waited at the dealership, and then went home with a well serviced car that was washed and vacuumed. Great experience!

A great representation of what calm, sophisticated, and no pressure car buying should feel like!

Service professionals are awesome. My service advisor was very empathetic for me as a customer and gave discount on my service due to the delay in my service time and also because i didn't get the loaner car as promised. Love this benz dealership. thank you!😀

Very nice and clean. Had to wait though for someone to help me. Took about 5 minutes before I got some help. But had my part and was taken care of within minutes and back to my project.

Mercedes-Benz of Bellevue Customer Service Team are great team. from the minute you arrive until job done was prompt , friendly , clean and honest service.

The experience at the store when having my E350 wagon serviced has always been good to excellent. Most recently, when I scheduled the most recent appointment I was told on the phone by the scheduler that my car was only due for oil change, and could be done in a couple of hours. When I met with the service advisor the day of the appointment he said it needed a lot more -transmission fluid/filter change, cabin air filter replacement, and more. It was $1000 more than I was expecting and required me to leave the car overnight. They provided a free loaner but I wish I knew ahead of time it was going to be more time and money commitment than I was lead to believe. None of this constituted a "bad day", it was really a minor glitch. Overall, the dealership has been very good to work with. They really seem to want to give their customers a very positive experience.

delish

Had the 10K (B) service done at MB of Bellevue. Jesus, our Service Rep, is new to MB of B but really engaging and very competent. Work was performed on time, car was spotless when they returned it and they kept us informed throughout the day as to when to expect it. Great experience.

Sara Q is our rep fir service. I wouldn't trade her with anyone. she us professional, pleasant, and DEFINITELY goes the extra mile. the service staff actually talk to each other. Thank you Sara n your team.

Great experience.

Absolutely loved my recent service experience with our service representative Justin!!! Excellent communicator, extremely timely and kept us apprised of pricing as well as timelines for repairs requiring parts ordered in!!! Best service experience for any car we have ever owned!! So appreciated it so that no time was wasted waiting or wondering what was going on!!

Easy to work with and love my new jeep

We have not had the stellar experiences that others have posted. We have found the service department lacking and the number of ‘recalls’ overwhelming. For a relatively new car there have been 4 or 5 recalls which we find disturbing. Then when we call on the recall we are told there are no parts in stock and we are told in those phone conversations that the service department will call when the parts come in… we have never received a call back. The final straw and motivation to write this review was a result of today’s experience. We took the car in for the latest recall - the ‘seat belt’ repair/replacement. A month ago we had taken our car in for a check up and lube. Included in that service order was this recall notice and fixing the windscreen noise… The lube took over 4 hours and 7 hours of our day. When we picked up our car we were told that they didn’t have time or the part to fix the recall and we would have to come back. Today we went in for the “SEAT BELT RECALL REPAIR REPLACEMENT”. After the two plus hour drive, the technician just pulled the seat belt, said it was fine, said they couldn’t fix the windscreen noise and sent my husband away. It is hard for us to believe any quality dealership couldn’t fix this type of problem and more importantly be respectful of its customer’s time.

I have been driving Mercedes Benz vehicles since 2002. The customer service at the Bellevue location is always amazing! Especially the service department. Jesus is the best! He even brought my vehicle to my house after my routine maintenance appointment! 👏🏼 Gina Martello Kirkland, Wa

Service at the Bellevue location is always Impeccable.

I just gave it for service last week and none of the mats inside the vehicle was cleaned properly. Just poor cleaning overall.

Great service. Service technician was very knowledgeable and gave timely feedback throughout the entire process.

These guys are outstanding every visit! This time I had service taken care of by Chris Santiago. I really appreciate keeping in touch by text and regular updates. And I want to give an extra shout out to the mechanics that kept working during 118* temps! Most of us could have waited and I wish you would have just closed early to go have fun cooling off with your families. But most definitely, it did not go unnoticed. Your manager owes all of you root beer floats! 🍦

I bought a well functioning CLS550 2012 in for a check up, running beautifully with a check engine light on. 3 days later I was told to bring a tow truck that when they were done with it was non functional. I had to sell it for junk. True story, 1 month ago.

They always take care of us. The free Lift service anywhere is great. They seem to be great about not coming up with a bunch of unnecessary repairs. Repairs are timely. Thanks

Professional and complete description of the service performed and future steps to take.

Service is excellent!!! Jesus worked with me and was extremely friendly and helpful . He is actually the best service provider I’ve ever encountered will all 12 cars I’ve ever owned. Thanks to him.

I had great service at MB Bellevue a couple of weeks ago. I was having an electrical issue with my MB and the tech quickly got me into a loaner MB, doignosed the problem within a couple of hours and was great about following up and getting the car back with the issue fixed and car washed!

Matthew, great customer service very understanding and listening to problems l was have with the car

As always, the service is professional, caring and excellent. All services were performed on time and within the stated cost. A particular shout out to Jerome, who makes me feel like a part of the MB family. Thank you!

Excellent service and met every need. Professional staff beyond average expectations! Thanks.

Ryan, my service manager was very professional and did a remarkable job of getting my car serviced on time.

I pursued information on my 2013 Mini Cooper S Convertible and the process was very friendly and professional. The windshield needed to be replaced and the dealer paid for the replacement and didn't allow me to even drive it off the lot until it was replaced. The detail work on the car was wonderful and the smooth process of purchasing made me feel comfortable. They even have a 4 month/4000 mile warranty on the car and it is an 8 year old car with 90000 miles. Never expected that. Impressive!!

Great customer service. I have worked with Jesus for 2 years now and he has been a great advisor. He is very communicative on what my car needs and when it’s done he make sure he calls or text me. Everyone is also so nice there. And that’s why I bring my car there for my service.

Due to the ambient temperature of the day being abnormally high ( over 86F ) the service required an extra day. Other than that and the disappointment that the loaner car was not a Mercedes (as I’m used to in So California) the experience was very satisfactory. The rep Jake Nilsson was polite and professional.

I want to thank Jake for the great service experience I had at MB of Bellevue. He had outstanding communication and the service was wonderful From all other employees as well.

Very high end attention to detail. They also provide a loaner car.

our amazing service advisor Justin is great about communication and ensuring the job is complete. we recently had an issue with our car and Justin ensured only the most experienced tech worked on the issue. every time we go in for any service, large or small we are treated like we are their only customer. from being personally greeted to fully explaining the work that will be done.

Great experience with all the sales people. Made the process very easy.

I purchased this car in cash. I decided not going to get extra Warranty. I canceled in two days after I purchased. Manager Jason Rogers told me I will get refund at least for 6 months. This is really Ridiculous to treat to a Loyalty customer. I hope someone from management team can take care of this issue.

Jake was awesome! He kept me updated. He was friendly and knew what he was doing.

Quick and detailed service. The team kept me updated throughout the process.

Really great service by Matt, my technician. Everything done well and a bit earlier and cheaper (although nothing is cheap on a MBZ) than I expected

This was my first service appointment with them. All went well except for a short delay. I was very pleased.

We have been working w Justin Purdy in Service at Mercedes Benz of Bellevue for many years. We have owned at least 5 MBs in the last 20 years. Working with Justin the last 4years has been nothing short of exemplary. He explains to us which items need serviced immediately and the items that can wait to be addressed at a later time. He is always courteous, kind and very professional. He is the biggest reason we continue to come back to this dealership. We feel he is honest and is truly appreciative of our business. If you want a reliable, professional individual that is trustworthy, go see Justin Purdy in the Service Dept. He is one of the best they have there.

A bit of a mixed bag. We came in to look at a trade in, our original contact who was pleasant and helpful via phone and email had to go home and we were greeted by an obviously harried salesperson still a nice guy. We ended up purchasing the vehicle, finance was easy and seamless, the young man in that department was pleasant but we were the last to leave before they closed the doors. We left the vehicle for detailing siting a couple of areas that needed addressing including the engine compartment which was a concern for my son in law who is a race car mechanic. They verbally kept switching the days for pick up which was confusing. On the third day I was told to pick up but I was told then that it was ready for pick up the night before. I was never notified of this. We arrive and neither area was addressed. I was told to arrive a couple of days later with the car and I’d be in and out in about an hour. I arrive at the appointed time (I live an hour away) and I’m greeted by an irate and frustrated service person. There is no service appointment on the books! Another service person intercedes obviously noting the hotheaded service person who greeted me was inappropriate while dealing with a customer and tries to work it out. It turns out they don’t clean engine compartments and not the green around the moon roof. I’m given my sales persons number to contact and the buck is officially sent over to him. I called him giving him grace in my VM message and have yet to hear back. That’s over a week ago. My husband and son in law cleaned the engine compartment to their specifications and I wiped the green out around the sunroof but for a luxury dealer I would think the service would be superb. It wasn’t. I’m now being solicited for maintenance service but will take my business elsewhere.

What an awesome place. Staff was very professional, me and my wife had amazing experience purchasing a car from them. We test drove a lot of vehicles on their dealership before we made a decision which one to get and our sales representative Thomas was very knowledgeable about every model. When it came to financing we had zero issues, I told Thomas what numbers I wanted and he delivered even better deal for us. If you ever decide to go there ask for Thomas! Thank you, Mercedes of Bellevue! ⭐️⭐️⭐️⭐️⭐️

My car was not ready when promised and I had to pay out of pocket for the additional expense of the rental car for the additional days. The front low beam light was not replaced and is reflected by the service light continuing to be on despite saying that lights were checked on the service record. I dropped my car off on Thursday and it was promised on Friday, I received no phone call as to the status of my car and when I called and left a message no one called or emailed me back, on Saturday I reached a person there and they said it would be ready Monday, Monday came with no phone call or email, I finally got my car back on Wednesday. Still no working low beam light, but was told the differential fluid is leaking and a spring needs to be replaced on the emergency brake. While I appreciate being informed of that, I don?t appreciate not having my car when promised and don?t know why they needed it so long for a service B. No communication.

I got complimentary vehicle checkup and wash for my birthday. Great customer services! 5-star. Yes

Organized and consistent always

Seamless experience getting my car serviced. I appreciate knowledgeable and courteous staff!

Nice clean facility with courteous employees. Knowledge of product is questionable as our salesperson thought the car would sell itself and he showed us very few of the features. We were glad he paired our phone to the Bluetooth on the car, but we still do not know how to work the navigation commands or how to store favorites or cancel commands.

Mr. Lawler provides a level of service that exceeds what I expect even from a brand such as Mercedes Benz. He explains everything, justifies his opinion, and overall just makes my experience with servicing my car enjoyable. A tech like this keeps me coming back to the brand more than anything else.

Excellent service experience?professional and no surprises.

Great service! Would love to go back for my next appointment

NOT THEIR FINEST EFFORT. My recent visit to MB Bellevue was disappointing on many levels. First of all I was presented with a list of almost $400 of additional suggested services when I had prepaid for 3 years of maintenance. If it needed to be done it should have been included in this very expensive option that I purchased. Next was my loaner car. I left the dealership in a rented KIA with no gas. I usually like seeing what the new models have available and I do have my lease expiring in less then 10 months. I guess the dealership wanted me to experience the luxury of the KIA ride. Next was the total failure of communications. I came in for a 2 year maintenance and the car was promised for end of the day. No phone calls, text messages or emails and the end of day came and went. The next day still no contact so I called. After waiting to speak to someone about the expected return of my vehicle I was called by somebody who couldn't answer my question about where my car was. They promised to send a PRIORITY message to the service manager to get an answer. NOTHING. Finally I did get a call that the car was done. The final straw, was when I picked the car up. I was told that I would speak to a service rep, which is normal. But instead, I was just handed the paperwork and they brought the car to the bay and I left. I have been dealing with this dealership for 30 years and this was the worst experience I have ever had. SO be aware that this kind of shoddy treatment can happen and is becoming more prevalent.

Had my emergency brake serviced. Repairs were performed on time and matched the quote they gave up front. No complaints!

I had some issues with the trunk of my car and it was tricky to identify the root cause. After a few diagnostics attempts the technicians at Mercedes Benz were able to fix it for good. Matthew made sure to follow up with me and kept me up to date with the things to fix and its costs. He offered an excellent customer service.

We leased a 2021 GLE 350. Brittany our sales consultant was great. Very knowledgeable, passionate about MB cars, and assisted us in deciding between a GLC and GLE. Five out of five.

UPDATE APRIL 19,2021 I live in Port Ludlow, and drive over to Bellevue because this is the beat MB dealership in the PNW. Giovanni continued my excellent service at MB Bellevue. I made an appointment to replace a recalled air bag. Everything was completed before my estimated departure time, which was a tight schedule in order to meet the Ferry, and a free loaner car was made available for my use.

Our sales guy Lorenzo was great ,he handles sales like pro !!!

Pleasant experience on buying the car. The whole process was fast and smooth.

Always a pleasant experience. Staff there is great, Sarah helped me this time with my service and 3 recalls. She's awesome. Was a little surprised that I had to pay for a loaner but is wasn't that much.

Great service from Sarah Quinonez who was taking care of my car 👍👍

I generally had great experiences with very friendly and professional Service Consultants and the Shuttle Driver named Romulus (goes with Roman) from Romania. Things do not always go right, but Help comes first to fix imperfections. Management steps in when needed.

Best in class, Exceeded all my expectations, truly built for helping customers and members, I could not be more happier with the experience that I got from Mercedes, job well done the best or nothing.

Our rep Riley was awesome. Very calm and non-pressure demeanor. We loved working with him. Knew his cars. Smooth process great sales guy. Would def come back if looking in the future.

Chris Santiago and his service team are the best in the business -- super attentive, super responsive, and super performers!

The fuel line hose was leaking and they ended up fixing it for free even though my car is not under warranty anymore. Thank you so much!!

The customer service and friendliness of Yaroslav and the rest of the staff was terrific! My wife and I had an excellent experience.

As always the service is exceptional especially to my Service consultant Givannni Signorino. He was able to arrange a loaner car for my GLE 350 A7 Service on the spot. He is very thorough and explained everything that needs to be done and he is customer oriented individual.

quick and good service, very professional and reliable

From the time we walked in and were pleasantly greeted, to the helpful salesman Lorenzo all the way through finalizing paperwork with finance, everything was done very well. The people were friendly, courteous and made us feel welcome in the very nice dealership even though I was wearing jeans and a Disneyland t-shirt. They have also been very supportive post sale with my questions as a first time Benz owner. I have purchased over 20 vehicles and this was probably the smoothest transaction in large part due to the great people.

I took in my GLS 63 for warranty service on the 3rd row seat. The service was promptly completed. I also had them look into a problem I was having with the Eco Auto Start/Stop. Turns out there was a problem with the main battery which was causing the auto start/stop issue. My service advisor informed me that they couldn't fix this issue under warranty. I wasn't particularly happy about that determination. However Josh, the service manager, worked with his warranty department to resolve this issue. Thanks Josh ! Over the past 15 years I have taken 3 of my cars to MB of Bellevue for service. Service continues to be satisfactory. However, the move from using their own loaner cars to "whatever-is-left-over" at the neighborhood rental agency is disappointing.

I took in my GLS 63 for warranty service on the 3rd row seat. The service was promptly completed. I also had them look into a problem I was having with the Eco Auto Start/Stop. Turns out there was a problem with the main battery which was causing the auto start/stop issue. My service advisor informed me that they couldn't fix this issue under warranty. I wasn't particularly happy about that determination. However Josh, the service manager, worked with his warranty department to resolve this issue. Thanks Josh ! Over the past 15 years I have taken 3 of my cars to MB of Bellevue for service. Service continues to be satisfactory. However, the move from using their own loaner cars to "whatever-is-left-over" at the neighborhood rental agency is disappointing.

Lorenzo was the best and supported us throughout the purchasing experience! Look for him when you get there!

The customer service was great. The advisor and service staff was courteous and professional. The entire experience was awesome.

Be Aware they can cause damage to your car during servicing and then deny taking any responsibility of it. Recently happened with us: During 10,000 miles service of our Mercedes GLE 350, they caused a damage inside the back door and panel in front of it. It looks to us that during the vacuuming it might have happened. We reported to them the issue. Couple of days after reporting the issue, the Call came from their service manager and he said it is not possible for them to introduce this issue and they can't take the responsibility for it. Our car was with them from 11:00 AM to around 4:00 PM for servicing and issue was introduced by them but they totally denied to take the responsibility. So, please be aware, they did damaged the car during service. I just want people to be aware. So, that It does not happen to any one else

If this dealership promises you something, get it in writing! Very unethical And disappointing. Also, the 2021 450 GLS that I leased has satellite reception problems which they should’ve known since they drove it over 200 miles before I received it. I live over two hours away and have to take it back to them to fix. Not looking forward to it.

Wonderful experience! Johnny was helpful and honest. I got an amazing Mercedes SUV that I had been eyeing for a while. Service was fast and efficient! I highly recommend this branch over the Seattle one.