My service appointment for my C300 was not good. It was frustrating getting my car checked in and checked out if the shop. My service manager is not proactive either. Apparently there is a part on order but he’s not reached out for a subsequent appointment.

These guys nail it 100% every time, in every department, for 16 years now. Best dealer I've ever worked with.

Great service, as always! We accidentally made a routine maintenance appointment for the wrong Friday, since we were timing it with a medical appointment in Bellevue. We live an hour away from the dealership. Our service adviser checked the schedule and said they'd fit us in. We weren't going to get a loaner, but we were fine walking to the appointment. They did a number of things I didn't expect in that appointment and had us ready to go very quickly (surprisingly). Great service. Thanks!

I had the pleasure of working with Alexa Jackson who performed in my behalf in an excellent manner.

They couldn’t fine it but right after I leave I heard again , my tire pressure is low and I saw the tire was peeling but they told me they have all over inspection but wonder why they didn’t see it

The service representative named Karville doesnt know what he was talking about. He keep forcing about 5 mins that there is a transfer case in my car that was leaking, so my husband questioned him, told him to show us the exact part and he went back to ask his service guys and maybe somehow they told him that my husband was right that our car do not have such part. Another incident was we came to the shop with all lights working including signal lights when we are about to go home, the passenger light wasnt working. We went back in explained that the light isnt working and te signal sound is running faster than usual so that tells us that the light isnt working. So the other guy name Tyler was kind enough to handle this as fast as possible & gave us a loaner car but Karville ran aftetbus and said that why do we have a loaner car. We explained, and he said that prior to getting the car inside to get fix the light wasnt working already. But I told him I disagree. The signal light is working anf the sound should be working just normal and not running faster so the Sales Manager came Out Chadd Dobbs of course backed up his Service Rep and tried to settle with they replace the lights but we have to pay for the parts and not the labor. So with this experience, we are very disappointed. The sound of the light should have been running normal but it didnt and they did not took care of us the way we should have. Worst Experience ever!

Made an appointment for scheduled maintenance and a few other minor things a week in advance for a day where I did not need my car. Dropped it off at 10:20 on Thursday and the next thing I heard was a text at 3:42 telling me that they hadn't even started yet. I texted back at 6:06 and never received a response. The next time I heard back it was 2:02 the next day (Friday) when they said it was done but recommended that I have my leaking head gaskets replaced. I agreed as long as they could guarantee me that I would have it back by the close of business Saturday because I needed the car every day the following week. I received zero communication until I called them at 5:41 on Saturday. Picked up the car, and the check engine light came on Sunday when they were closed. Tried to call several times starting at 7:00 Monday morning, finally getting through at 7:11 and made arrangements to bring it back about 3:00 that afternoon, when it was finally fixed for good (I hope). Oh well, at least I got about 10 emails reminding me of the appointment *I made* ahead of time, and have received another 5 afterward, I guess?

Waiting lounge is comfortable with snacks. I waited over two hours contrary to what I expected between 1-2 hrs for A service. I also requested to change the battery of the key and was not done. For situation like this, time update will be much appreciated. Thank you.

First Time Buyer Before walking into Mercedes-Benz of Bellevue, I felt I was way out of my league. I thought in the back of my mind, I don't really deserve my dream car. However, once I was greeted by the manager David, that thought immediately disappeared along with the other negative self thoughts. The entire staff made me feel like I belonged there. I have purchased cars from dealers before, however I can honestly say, this was the most pleasant, seamless and stress-free experience I've had. My salesperson, Lorenzo Johnson, was professional and personable which helped set my mind at ease. He was very knowledgeable about the cars, store processes and extremely accommodating. Clearly, he is management material. The finance process was quick and easy. Every step was explained in details. Again, stress-free. I am loving the driving the experience of finally owning my dream car. It has been a year now since joining the Mercedes-Benz ownership family and my maintenance Associate, Matt Harris, is very experienced, courteous, considered and knowledgeable. I am always offered a loaner car if needed. My car is ready when promised. Loving the extended warranty coverage. Thank you, Mercedes-Benz of Bellevue you just earned a new customer for life! Thank you for one of the best buying experiences. YOU ROCK! I highly recommend Mercedes-Benz of Bellevue for your next car.

My experience with MB of Bellevue continues to surpass my high expectations. Love my ML, best SUV ever.

This was my fourth year of service here and I am not coming back. They itemized 'washing the car' in my receipt but did not do it. They also didn't diagnose the carbon and water deposit in the valve due to the faulty air injection pump (which they diagnosed). Overall, poor job in customer service and attention to detail. I will not return again and I recommend everyone to stay away.

Excellent service. Service Advisor Timothy Willard is the best!

Great selection. Amazing staff. Fast and easy no pressure process! Love my new car.

went through a process of ordering a car almost 3 months ago! checked the ETA yesterday only to find out the salesperson I worked with is no longer employed there! so guess no one followed up to make sure the order went through!

Best Customer Service I've had - EVER! Thank you for taking such good car of my GL450!

Wonderful experience at Mercedes of Bellevue. Very helpful and friendly sales team.

They really went out of their way to serve me in a high value way. The entire experience was very smooth. They did try to upsell me on services needed but when I declined they simply said “ok” and gave me the information for me to make my own decision. Very positive experience

Auto nation of Bellevue Mercedes ask for a review so here it is. I have done business with Barrier Motors for a long time! Their service was impeccable! The service department always paid attention to detail and you knew when you dropped your car off it would come back in working order with everything fixed. I brought my car in to have the a air condition and radio looked at. After 5 days in the shop I was told "there was a short in the car and now the A/c is fixed but the radio needs replacing" When I went to pick up my car the battery was dead! The Key fob will not work if the battery is dead and no one knew how to open the car with the little key that come out of the key fob. Finally, Jerome (he is amazing and the only competent person there... former Barrier personnel ) went out to my car used the key and it worked. The car still had the plastic on the seats and the car was dirty. No one knew why the car was dead. Jerome told me to go home and the techs would look at it in the morning. He gave me a nice key chain for my troubles. I called Tim Willard who I had been dealing with. He told me he didn't know why it happened, but they charged the car and it's working fine now. I said I'm not picking my car up until you know why the battery died in the first place. The next day Tim told me it was a fuse that drained my battery. I told him I would be in later to pick my car up. Then I receive a call from John Geraci the service manager asking that I return the loaner car, because they have promised it to other people. I called him directly told him the story and that I would be in after my daughter was released from the doctor (she had fallen down stair and we were at urgent care) she needed stitches. That was at 5:00. John said i could return the car in the morning if it was easier considering what happened to my daughter. That was nice , but I said no I will bring it back tonight. My daughter was released at 7:30 and I live about 25 minutes away from the dealership so I called to make sure they had my car ready and waiting. When I called I realized the service department was closed. I called back to make sure I could still get it. I spoke to a sales person named John who was very kind. No one was able to find my key and it was still locked up. John the service manager had given me his cell phone so I called him to find out what was going on... he said he didn't think I would come after the service closed..... um I called around 5 and my daughter still hadn't been seen... you do the math! So I stayed calm and said no problem I'll come tomorrow at 7:30 pm please have my key out. He said "I will insure you it will be out" I showed up at 7:30 pm and the key was not left out. I guess he asked Tim Willard to do it and Tim forgot. So, after about 30 min a nice lady said she was able to get my key and I was on my way...... it was 85 degrees out side so I went to turn on my A/c and guess what!!!!! Yep you guessed it... it didn't work. When I spoke to service they said it was working... then John called and said service didn't know they needed to fix it. With all that said they did refund my diagnostic service... so if you choose to use them beware... it's not what it use to be. I'm moving on.

Auto nation of Bellevue Mercedes ask for a review so here it is. I have done business with Barrier Motors for a long time! Their service was impeccable! The service department always paid attention to detail and you knew when you dropped your car off it would come back in working order with everything fixed. I brought my car in to have the a air condition and radio looked at. After 5 days in the shop I was told "there was a short in the car and now the A/c is fixed but the radio needs replacing" When I went to pick up my car the battery was dead! The Key fob will not work if the battery is dead and no one knew how to open the car with the little key that come out of the key fob. Finally, Jerome (he is amazing and the only competent person there... former Barrier personnel ) went out to my car used the key and it worked. The car still had the plastic on the seats and the car was dirty. No one knew why the car was dead. Jerome told me to go home and the techs would look at it in the morning. He gave me a nice key chain for my troubles. I called Tim Willard who I had been dealing with. He told me he didn't know why it happened, but they charged the car and it's working fine now. I said I'm not picking my car up until you know why the battery died in the first place. The next day Tim told me it was a fuse that drained my battery. I told him I would be in later to pick my car up. Then I receive a call from John Geraci the service manager asking that I return the loaner car, because they have promised it to other people. I called him directly told him the story and that I would be in after my daughter was released from the doctor (she had fallen down stair and we were at urgent care) she needed stitches. That was at 5:00. John said i could return the car in the morning if it was easier considering what happened to my daughter. That was nice , but I said no I will bring it back tonight. My daughter was released at 7:30 and I live about 25 minutes away from the dealership so I called to make sure they had my car ready and waiting. When I called I realized the service department was closed. I called back to make sure I could still get it. I spoke to a sales person named John who was very kind. No one was able to find my key and it was still locked up. John the service manager had given me his cell phone so I called him to find out what was going on... he said he didn't think I would come after the service closed..... um I called around 5 and my daughter still hadn't been seen... you do the math! So I stayed calm and said no problem I'll come tomorrow at 7:30 pm please have my key out. He said "I will insure you it will be out" I showed up at 7:30 pm and the key was not left out. I guess he asked Tim Willard to do it and Tim forgot. So, after about 30 min a nice lady said she was able to get my key and I was on my way...... it was 85 degrees out side so I went to turn on my A/c and guess what!!!!! Yep you guessed it... it didn't work. When I spoke to service they said it was working... then John called and said service didn't know they needed to fix it. With all that said they did refund my diagnostic service... so if you choose to use them beware... it's not what it use to be. I'm moving on.

Recently purchased a 2014 E350 Cabriolet with 14,500 miles on the odometer. The car was not purchased from Mercedes Benz of Bellevue - it was purchased from Landmark Motors. The car exhibited an ongoing problem with AM radio reception. I took the car to Mercedes Benz of Bellevue and to Sheryl Parkins with whom I had worked in the past on another Mercedes Benz we own. Sheryl is an excellent listener - she was empathetic and able to sort and verify my concerns. She found it necessary to keep the car for two days while diagnostic tests were completed and necessary parts were ordered. They found the problem, replaced the module. The car was returned to me freshly washed, vacuumed and very presentable. During my time at the dealership, Sheryl also was very good at providing me with history of the car, and in particular, what services (A or B) would be required and when that service should be done. At no time did I feel I was being rushed or pressured. Sheryl Parkins is an exception to the norm with regard to automobile dealership service writers. She listened to my concerns, diagnosed the issues, assigned the work to knowledgable technicians, supervised the entire repair process and then followed up with me to make certain I was satisfied and that everything was working properly. I would certainly recommend Sheryl Parkins to any fellow Mercedes Benz automobile owners who need factory authorized dealership parts or services.

I called to get my front running light replaced. I was told your first avail appointment was 10 days out so I made the appointment. I arrived from Snoqualmie to my appointment and was told you don't have the light. Pretty frustrating that someone couldn't have called to let me know that. Total waste of my time. I was told that you would get ahold of me to let me know when the light came in. No one called, so I called about 3-4 weeks later and was told that the order was cancelled. But no one knew why. I was told again that someone would call me to let me know when the light would be in. I called 5 days later and was transferred to 3-4 different people explaining myself over and over then finally someone said, "yes, the light came in today". Okay, glad I called. I made an appointment again. I arrived at my appointment was told they weren't sure how much the light cost because it's LED. REALLY???? The light was replaced before letting me know the cost (whatever). I had to ask for a discount for all the hassle and was given a 20% discount. I've never experienced such poor customer service from a car dealership

Positive things were professional ambience, easy drop off and pick up; good staff to really inquire and help out. Not very great were hiccups with when knowing I needed a ride (mentioned that in my online service request) to resistance in arranging one; not being clear about what all things would be done; cost estimate was off by 350$. I miss barrier service.... I also didn't feel like I was important... Given I bought 3 cars here... Anyway

Excellent service, great communication, experienced engineers. Could not be a happier customer. Personally, wanted to thank Anton and Kirill for taking care of my needs and deliver a superb customer experience that deserves full recognition.

I had the pleasure of leasing a new GLC 300 from Nic and John last weekend. My experience with this dealership followed ~10 meetings with other sales associates from other dealerships including Audi, BMW, Acura, and Lexus, so I was feeling less than confident in my ability to find a reliable, honest, and friendly associate to work with. Fortunately, from the moment I walked in the door, Nic made it his mission to ensure that I was taken care of. I am recommending all local friends and colleagues to this dealership, especially if they can fall into the care of Nic and his manager John.

Had a great experience working with Lorenzo (sales rep) and Tae (sales manager). Definitely recommend working with them if you plan on purchasing a Mercedes.

I don't even own a Mercedes. I'm currently leasing a beautiful Dodge Challenger. However....THAT could change because of the exceptional customer service I received from HERU TARJOTO at Mercedes-Benz of Bellevue on Thursday. Not only did he answer my questions in a very polite and professional manner, but he also graciously allowed me to examine the twin turbo V8 beneath the hood of a 2017 S63 convertible, AND he generously offered a test drive. I remain totally impressed! Heru's knowledge and professionalism is only upstaged by the level of quality and performance of the automotive product.

My sales Heru in Mercedes Benz Bellevue WA provide me very well service also spend 1 hour guide me all the parts in the car how to use it. I recommend him.

I worked with Malachi and it was a smooth and joyful experience. Malachi answered all my questions and he listened me very carefully. I ended up with leasing my first Mercedes and I would recommend Malachi if you need someone in Mercedes Bellevue for help.

Do yourself a favor and go to other mercedes dealerships near by. I scheduled an appointment to talk about pull a head program and roll into a new mercedes. I went in. The sales representative was helping some one so sales manager came by and asked me what I was looking for. I have been communicating with these guys for over two weeks through emails. I told him that I got all the numbers and just want to clear some questions. He went and never came back. Waited there for 45 minutes and came back. In the mean time, what I observed was them giving priority to white people and I felt it as racially biased. Came out. They lost my business and certainly my friends and colleagues. This dealership used to have very good customer service when I got my E class in 2015. NOT ANYMORE

Awesome exp

Alex is the best! Great service and quick processing. We were out the door with our new vehicle within a couple hours! Thanks so much!

Out of the gates, the best above and beyond service you would expect from Mercedes. We live in Spokane and from the communication (email, verbal, and text) we received prior to making our drive over to Bellevue exceeded our expectations and gave us the confidence in purchasing our vehicle from MB of Bellevue. They even called us on our way over to wish us safe travels! From the moment we entered the dealership, the experience was quick, seamless, and hands down the best service we have EVER received when purchasing a car. Brian Barclay sets such a high bar, we will never shop elsewhere. The attention to detail, down to contacting me during my drive back to Spokane to make sure I was happy with the car's performance, goes along way in this day and age. Steven, Daniel, and Jerry were the frosting on the cake. Thank you for reinstating our faith in the industry and for validating why we chose to do business with you. Well worth the 9 hour round trip drive.

I made an appointment for a safety recall and service for my GLA 250 last week for today. An hour before I was to drop off my car I got a call saying we don't have parts like they just found out. When I asked why I was not told in advance, service manager told me you lucky we did not tell you when you got here. What kind of service are you guys running there. 28 1 star rating is not a glowing review. You need to get your act together. Have owned many cars and this is the worst service ever!!!!. You would think you would experience exceptional service from Mercedes Benz! Shame!!!!

I took my CLA250 for servicing . I had called a couple of weeks before to schedule an appointment. I drop my car off and come back to work . I get a call from the servicing department saying that my car cannot be serviced because there is an outage of CLA/C class oil (Oil Change).I had talked to at least 4 of your representatives in the process. - scheduling my appointment, gettting the confirmation call and 2 while checking my car in and none of them had the knowledge that my class vehicles were not being serviced. I am getting constant emails for review on my service and experience which did not happen and i have not received a single email on the status of the outage. This is not the kind of experience you hope to get from Mercedes. Very dissapointed.

My wife and I stopped in on a Saturday to see if the service department had time to do a recall repair. They asked us to bring the vehicle back on Monday and scheduled a time for us. When I showed up it took some time to find our service manager. Once they located Chris he check me in and asked if I would be staying with the vehicle or if I needed a lift home. I asked for the timeline of the repair and after being told it would be a few hours I elected to take the shuttle home. It took several calls to find a shuttle service, to be honest everyone seemed to be a bit out of place (might be the construction). I went home and after a couple of hours got a text that the repair was completed. That text was immediately followed by another one saying they were unable to complete the repair. I texted back asking for a ride and they sent me a number but no one answered. Once I arrived at the dealership I tried to locate our service advisor Chris but I wasn’t able to. One of the other advisors tried to locate him be he was also unable to. The new advisor was instructed to get me checked out. The new advisor asked how my service was and I brought up the fact that they didn’t complete it because they didn’t have the parts. He then said they had run out of oil filters... Our recall repair was for a seatbelt. When I corrected him he informed me that those parts hadn’t even shipped to the warehouse that they get the parts from. Odd that they would send out a recall notice and book an appointment without even having access to the parts. I signed my paperwork and was told the car would be pulled around the front. I waited for about 20-25 minutes before finding the same advisor and asking if the car was being pulled around, he said yes and just to wait out front. I was then flagged down by another gentleman who showed me where my car was and gave me the key. All in all it felt nothing like a Mercedes dealership service, they seemed complete out of sorts. Again this could be the construction and this is my first time at this dealership because we just moved to the area from Portland but I definitely wouldn’t go back if I didn’t need to.

I had the worst experience at Mercedes Benz of Bellevue. I came in for a scheduled recall service. This was scheduled over 1 week ago. When I come in there, a rude service manager talks with me, then your manager on the floor arrives and calms the situation down, apologizes and assigns a new service manager to work with me. 6-7 hours later, I get a message stating that my car is ready, but NO WORK HAS BEEN DONE. When I arrive there, I get a reason that the part was incorrect. This was scheduled over a WEEK AGO, and you still couldn't get the right part? And then, I was told, that they will follow up in a weeks time once they get the right part for the recall -- NOTHING TILL DATE. I think my vehicle was intentionally handled poorly, and it took you 6-7 hours to figure that the part was incorrect. Very POOR service, I did not expect this as a Mercedes-Benz customer. Please improve your service, and keep to your promises.

I had the worst experience at Mercedes Benz of Bellevue. I came in for a scheduled recall service. This was scheduled over 1 week ago. When I come in there, a rude service manager talks with me, then your manager on the floor arrives and calms the situation down, apologizes and assigns a new service manager to work with me. 6-7 hours later, I get a message stating that my car is ready, but NO WORK HAS BEEN DONE. When I arrive there, I get a reason that the part was incorrect. This was scheduled over a WEEK AGO, and you still couldn't get the right part? And then, I was told, that they will follow up in a weeks time once they get the right part for the recall -- NOTHING TILL DATE. I think my vehicle was intentionally handled poorly, and it took you 6-7 hours to figure that the part was incorrect. Very POOR service, I did not expect this as a Mercedes-Benz customer. Please improve your service, and keep to your promises.

I took my GLK in for routine maintenance April 5. I was given a loaner car and picked up my vehicle April 6. At pick up, my vehicle had not been washed. Worse yet there was trash on the floor on the passengers side. I called customer service while having the SUV washed at the Elephant car wash nearby and was told that the service car wash was not in action due to remodeling. A lame apology was given for the trash in the car. I was told that next time I came in I could pick up a car wash voucher. I ask this. Would a mechanic track in candy wrappers, a receipt and mud on the bottom of a shoe? And wouldn't one offer me the car wash voucher while picking up the car? Totally unacceptable for the cost of the vehicle!

I had an excellent experience buying my used E300. Auto Nation was fantastic both in San Jose and a transfer to Bellevue for purchase with Steven C in Bellevue. I am very happy and satisfied!

The Mercedes-Benz GLE Class automobile that I have just purchased from this dealership is the fourth in the last six years. Ashley Lohnes, our trusted sales representative, goes out of her way to make the process a pleasant experience. She is very knowledgeable, informative, helpful, friendly and applies no pressure. She is always available for questions and works well with her colleagues to make things happen in a timely manner. It must be comforting to know you have someone like her interfacing with your customers. While Ashley is great, she is also fortunate to be working with a quality product like Mercedes-Benz. I can't say enough about the three vehicles that I had driven before turning to this year's GLE series. Regards, Kip

Recently had my car in for service. Overpriced, friendly, easy to work with. I was dissatisfied when I was told they couldn’t wash or vacuum my car because of construction. After spending over $1,000 one would think they could find a way to clean my car. When I made the appointment, I was told I would be reimbursed for my Uber rides to and from the dealership. When I mentioned it later, they told me they don’t offer that service. Overall, I’m disappointed with my experience.

Gregg Prokop and Tae Ho Su went above and beyond to make my car buying experience great! The Bellevue staff did a wonderful job, and I highly recommend them.

We purchased a used vehicle from Spencer a couple days ago. Everyone was warm and inviting and super accommodating. We had our kiddos with us and it was a Sunday with impending weather. We were in and out within 2 hours with a beautiful truck and no whiny kids. I’d say it was successful. �

Service is pretty nice, the seller made it easy for the whole procedure. Love the car a lot, nice made and good looking.

Fast service. Friendly and knowledgeable staff. Rafael was very helpful and explained everything when checking us in and out. Loaner car was provided with scheduling ahead of time. My wife said that this was by far the best service experience she ever had and I have to agree. I purchased two cars here back when Jimmy Barrier owned the place and I am happy to see that tradition of great service was continued after AutoNation took over. Good job by CEOs Mike Jackson and Bill Berman!

From start to finish it was an AMAZING experience for myself and my family! Thanks and keep up the great work! Ask for Lorenzo!!

Let me say that 1st I LOVE my car..GLS450!!! However, I wasn't happy when the "loose" gas cap sensor kept flashing up on my dashboard. Then check engine light appeared. Went in two different times to get issued resolved...(charcoal sensor was faulty)....then not even 2wks later driver seat started moving while driving vehicle (dangerous). I disconnected the chair & brought it in to be repaired/replaced...they say nothing wrong...I say look again..they finally replace the sidedoor panel switch....but they tell me next time have it towed in so that they can see it on dianostic read....I tell them.."next time I have to bring back my car you can KEEP IT!"... when I get my car back..there's a DING in the door and no WASH/VACUUM!! NOT HAPPY!!!�

Chaotic, long wait, petty, poor treatment. Very dissatisfied.

Josh in service at MB of Bellevue has taken care of all of our service needs with 2 different cars and has always been friendly, professional and very helpful. Josh goes above and beyond to exceed our expectations of service every time we have a car in. Thanks for going the extra mile to repair what the glass company neglected to do and having the car ready for pick-up so we could beat the traffic!

I was shocked to learn my estimate was for one door repair, not two. Instead of $1100.00 it was $2800. And I had to keep calling to find out the status. My rep decided to take a week off without letting me know. I've been going to Barrier for over 15 years and this was the worst experience ever. Service has gone way downhill since AN took over. I may have to find a new service center.

Was scheduled for service to replace air intake manifold that was cracked and loose. After an hour and twenty minutes, I was told that the part was sent back and not available. Poor communication, bad excuse, bad attitude ... did not seem to care that I wasted my time .... Need adult leadership in this dealership !!!

I suddenly discovered that the complimentary car wash for purchasing Mercedes Benz was shut down since late Aug. with no information to existing customers and no plans to provide that services. Lexus and other non-Barriers motors dealers still provides car wash... Not sure if that is the luxurious brand and service that you are portraying. I think it is best for customers to purchase any cars not from Bellevue Mercedes/Barrier Motors until they fix this issues. Hey at least other dealership have complimentary car wash.

I was contacted by Mercedes of Bellevue that my car was ready for pick up, 30 mins before the scheduled delivery. I arrived at the time they requested and waited for nearly 30 mins before someone assisted. The repair and parts cost clearly has a significant mark-up as well. Adding on, the quality of service at MB of Bellevue has visibly deteriorated over the past 3 years (since my purchase). I am considering an SUV (bigger family now) and will perhaps visit Nissan or Ford who might do better with post-sales service.

Hero is awesome sales.We close buying just half day. The store location is convenient and comfortable, clean. We like the new Gle we purchased there and hope to get more details about this car.

As always, Josh Is very knowledgeable, professional, courteous and efficient. I needed the car by a certain time that afternoon and Josh committed to have it ready by then and succeeded. The loaner vehicle was available when I arrived at the dealer and it was a simple process to conclude.

My husband had to drag me to a Mercedes dealership, I thought it would be too expensive and the people would be snooty. Then we met Lorenzo Johnson. This guy is like walking up to a campfire, he’s so warm and welcoming. He also knows what he’s doing, which made him a pleasure to work with, and I knew within 30 seconds of driving a C class that it was the car for me. Even the finance guy was impressed with the deal I negotiated! The whole experience from the first moment through post purchase has been fantastic. Go see Lorenzo!

When my car wouldn’t start (due to a bad starter, I later found out), I called Mercedes’ roadside assistance number and was amazed by the level of service that followed. My car was towed (for free) to the Mercedes shop of my choice, issue diagnosed and part ordered – all covered under warranty. I was offered a loaner vehicle and was contacted twice a day by a service manager (Chad, from the Bellevue shop) to keep me informed of progress. Great experience all around – thank you Mercedes of Bellevue.

The dealership was clean, the people were friendly and helpful. Talked about options in regards to model and year. Overall a very good experience,

Would have given all 5 stars except for the one plus hour we waited after completing the paperwork while the car was "prepped" for us

Even tho I was a week early, they took the car an got everything done. Only complaint was that they forgot to wash the inside of the windshield,

GREAT Service as usual. Bought 3 Mercedes-Benz auto from this dealer and have them do all of our service on them.

From my original email inquiry to signing my final documentation was pretty much seamless. Sean was the best sales guys I've ever worked with, I didn't have to haggle, I got what I asked right up front. The whole process took ~3 hours if even. I've read a few other reviews about lack of customer service, follow through, and integrity and I am besides myself because this definitely was not what I experienced. Customer Service from the sales manager to the financing department = 10 Follow Through on what I asked for = 10 Integrity = 10 I've even referred a few friends here looking to purchase =) Thanks Sean F!

If you love fancy car, this is the place to look for the speed & function on the road

Lower the cars price made buying process faster, would definitely recommend this dealership to family and friend.

Great car, great service. Sales people accurate and effective.

Heru was super helpful during my GLE 350 purchase experience. I truly appreciate it!

Great experience! We had the pleasure of working with Spencer for leasing a new GLA .He was able to give us a great deal with all the requested features. He was available via e mail and text any time we had a question. we have our dream car! Thank you Spencer

They never follow up with request or something they promise. Never Calll service. Wait on hold No one cares

I've been in the market for a new vehicle for the past few months. I had looked at multiple Mercedes that I was interested in and finally found one that matched all my criteria at the Mercedes of Bellevue dealership. I made an appointment with Amin for 7pm after work on Friday to check out the car, came with my down payment, and pre-approved financing all ready to go. My wife and I walk in, they don't even make mention that we had an appointment so I am not sure why they specify that an appointment is needed. We spoke with the used car manager who was able to grab Amin for us. As Amin came out, he stated, "I just clocked out. You guys know that a lady already placed a deposit on that vehicle a few hours ago, right?" So, here I am confused and feeling pretty disappointed. Amin and the manager try to get us to look at other "similar" vehicles but that was not what we drove over an hour to see. Amin decides to still let us take a look at the car we had made an appointment to see (stating that he should not be showing us because a deposit had already been made). I asked, "So you are not allowed to sell it to me?" Technicalities basically meant no. We couldn't test drive it, we couldn't buy it, and we shouldn't have even been able to look at it. We walked away frustrated and spoke with the manager again about how upsetting it was that they couldn't have even called us to let us know that a deposit had been made. Instead, they let us drive over an hour and then almost two hours back home for absolutely nothing. The best part, I asked Amin why he couldn't call me and he said, "I was about to bro..." which was clearly not the case because when we walked in he had just told us that he clocked out. This just goes to show that this dealerships motto is "guaranteed profit > customer service." I will never return nor recommend this dealership to anyone I know.

Mercedes of Bellevue is an amazing facility that has a wonderful and caring staff no matter what year of Mercedes you have. When we go to buy our next Mercedes we will buy it from Mercedes of Bellevue.

This was our first experience with Mercedes of Bellevue. We were very impressed with our Service Manager Matt Harris. He treated us very well and communicated with us every step of the way while our car was being serviced. Our loaner SUV was beautiful and when we buy our next Mercedes we will purchase it from Mercedes of Bellevue.

I had a great experience with service at MB of Bellevue. It is hard to get everything 100% correct all the time, but I know they do their best. I have been a loyal customer for 19 years and they have always done a great job for me and treated me with respect and have done a great job. This most recent experience with Mark k. was excellent. He did a great job and I was very happy. I will continue to work with them and recommend them.

Rafael is an amazing service provider. Knowledgeable and fair. And does what he says.

Very friendly staff. Helpful and prompt. I was greeted on time, getting a loaner was a breeze, and my car was ready on time.

very satisfactory of your sales person,Lorenzo, he was very patient and nice and polite. Very happy with his service, will recommend to any one.

Very good repair service and service writer kept me informed through-out.

Best car buying experience I have had! Sales associate Defon (unsure if spelling) was outstanding!

It was great, since first time I got referred to this advisor and I would like to learn more about my new advisor. Hopefully, my car and my new advisor will have a good relationship to keep going.

I had a great experience, very friendly staff, excellent service , above and beyond my expectations. Absolutely loved it and recommend it.

I have been doing business with this dealership for 10 years. Last year I bought new 2016 C class and it just went in for it's first service. Overall I have been happy with this dealership. Very surprised to pick up car and not even washed. I understand that the automatic car wash is no longer available but there should be someone who washes the cars before pickup. Whatever happened to lot boys? Also, no indication that they looked at a problem my husband pointed out that he thought needed to be looked at. Also, can't understand how wiper blades can cost $70.

Matt was responsive and proactively communicated updates. Thanks!

Excellent Customer Service in the Service Department

Made sure my car was in good working order and B-1 Service provided.

Excellent Service rep. The best hands down. I will recommend for sure.

As always everything and everyone was very good. From Jerome at the reception desk to Eric the service advisor were par excellence.

best service. I made an appointment online at first?it is very convenient. The dealer sent the messages to us about maintainence process. It is great.

I came in for an estimate and agreed to the price for parts and labor. Then when I brought my car in for its scheduled time for service not only did I wait for 10 minutes for someone to even acknowledge me but they had no record of my estimate or service appointment. It took me an hour to just drop off my car. When I went back in the afternoon to pick up my car, I again was left just standing there with service people just walking by with out even looking at me. Anther 10 minute wait before someone finally asked if someone was helping me. The real kicker was when they took me into a room and provided me the cost it was $300 more than the original estimate I had signed off on and since they never documented my appointment or saved my original estimate I had nothing to hold them to. In all I could have received better service from Ford than this Mercedes-Benz of Bellevue. I will never go back to this location for any work!!

If it's not frustrating enough dealing with car issues but to call a place like MB to ask a simple question but get put thru a loop of stupid questions by a receptionist is ridiculous. I've asked for the Service dept, explained the nature of my call (a general question regarding my car which will determine if I'm going to have the car towed in), then asked who I am, put on hold, to find there is no Service Agent available, would I like to leave a message? Sure, then which service writer I'd like to speak to? Do you want my 1st born also? maybe a little brain matter too? For God's sake what difference does it make who I am? Do I really have to utter the words common sense to a business like this? Whomever it is at MB of Bellevue that decided this is an effective manner to take customer calls needs to be doing another form of work.

Had to take my MB in to replace a failing battery on short notice. Thank goodness Erik was able to fit me into an immediate time slot, I like my service advisor, Erik Bryar, as he does an encellent job keeping my car running like new. However, I was surpirsed by two things this visit, a new battery which required 14 hours on the charger to reach full charge after its installation to which I followed up with a phone call to the service manager to let him know that the new battery was not in a good state. I have yet to hear back from Chad Dobbs, serivce manager. This never happened when under Barrier ownership. Good or bad, they would see to it a problem was resolved immediately. Autonation doesn't give me that same customer in feeling. Anyone may stick a 6/17 sticker on an old stock battery to sell it as a new one. Very disappointed, indeed. Michael Walsh

Rafael Burruel was very customer friendly. you're lucky to have such great guy. Hmmm maybe a raise would be in order so you don't lose him!!

We've bought cars at Mercedes of Bellevue before, but this was my first time working with Spencer Siese. He was terrific--he worked to get the exact car I wanted and made sure it was perfect when I went to pick it up. He was patient and knowledgeable as he explained how everything worked. I was very impressed. Best part of all?? My car had a red bow on it when I arrived. Come on--it doesn't get better than that!!!

I'd visited four dealerships over two weeks in search of a new car to replace my car on manufacturer buy-back and time was of the essence. I received the best service at MB Bellevue and was most impressed with the quality and value of the SUV I looked at there. My salesperson Alex was able to expertly answer all our questions regarding the product line and model; moreover he quickly found a car with all the features I requested and gave me regular status updates as it was being completed at the factory and transported to the dealership. It arrived within the time period as promised. Again, Alex showed me exceptional care and patience as he walked me through the car's operation and features. The finance manager was also pleasant and reasonable to work with as we finalized the purchase. Am enjoying my car; truly happy my buying experience was so positive.

My appointment was scheduled for 9:00 a.m. and I arrived at that time. Upon checking in I was told that my car wouldn't be finished until 5 or 6 p.m. This was the first service on my car (10000 miles) I told them that I needed to be on the road by 3:00 p.m. At 1:00 p.m. I decided to check on the progress, I was told that my car was finished. I requested that the car service pick me up at Bel Square. I was told that someone would call me right back. I waited for 50 minutes and no return call. I called my sercive person and got his voice mail. I then called the service department and was told that someone would call me back in 10 minutes. I received that call and was picked up. The gentleman that picked me up barely spoke to me. It was an uncomfortable ride to the dealership. Upon returning to the dealership, no one could find my service person to check me out. My car was brought forward and I was told that I could put my packages in and they would find someone else to check me out. My car wasn't washed and the interior wasn't vacumned. I question this and didn't get much of an answer. I checked out and got in my car for my 2 hour drive, the interior of my car was extremely hot, infact it took until I reached North Bend for it to cool down. So, this indicates to me that my car had been sitting outside for quite some time. I have never had such poor service at Barrier and I will not be returning.

I don't think it should take 3 visits for routine maintenance. No air filter the first visit. They never called in 2 weeks to tell me if it was in. When I called my rep I was sent to voicemail. It was full so I could not leave a message. Stopped by tonight to be told they only had one of the two filters. Come back again. They really need work on parts ordering process.

Buyer beware... My bad for not getting things in writing. I test drove a 550SL and commented on the fact the hydraulics were not working and sales guy said it would be fixed but wasn't so 1800.00 (500.00 for the part/rest labor). Dealership wouldn't honor verbal agreement. Only offered to take 500.00 off, really? My personal mechanic will do for 1200.00. It amazes me all the craziness I had to go through. I will never buy a car here again. Quality customer service is a good quality to have but obviously it didn't happen for us.

Went in for scheduled maintenance on my E350 Bluetech and was met immediately by a service rep who took my information, and then showed me the waiting area. Since it was going to be a while and I had skipped breakfast, I asked about a ride to the mall. I was immediately introduced to the shuttle driver who took me there in an immaculate, new MB SUV. He took me to the area where all the restaurants are, showed me where to meet for a pick-up, and gave me a card with his number on it. When I called for pick-up, the phone was answered immediately, and about six minutes later I was picked-up. When I returned to the dealership I was informed that my vehicle was being washed and would be ready in about 15 minutes, about an hour less than the estimate. The service rep came for me, explained the bill, what had been done, and then added that the wood on my dash was prematurely faded - and that they had taken the liberty of ordering all new wood for me. It will be about six weeks coming, and they would call me when it arrives to arrange for its installation. Everybody I met behaved in a friendly and professional manner. The waiting area and the shop were immaculate and the wait was pleasant. I am impressed, and will continue to drive past another MB dealership where my experience has been completely different, to return to MB of Bellevue for all my future vehicle maintenance.

The repairs and service were done on time and at the price quoted.

Very pleasant experience overall, done in time as promised

this was our first experience with Raphael and we were definitely pleased.

I brought my car in without an appointment (this was recommended on a preliminary phone call to service) and was out in about an hour even though an appointment should have been made and the shop was busy.

My service advisor Raul was very helpful.. Explained everything I asked him, and gave me advice about my car.

Dropped car off for scheduled service. Maintenance was fine. Drop-off was OK (agent came over with wrong papers after surprising wait). Shuttle service was a fail: long wait, rude drivers. I chose to walk. Adult supervision came over to offer a car ride separate from the shuttle system.

Overall great experience. Timing in and out was easy.

No drama in the servicing or customer service. Convenient loaner vehicle at no charge.

GREAT Service recently!! Had something hit the underside of our car on a drive up from California. They worked with the insurance guy and got everything covered and replaced. Kept me updated along the way, too. GREAT service!!

Efficient and thorough, rental provided. Have always had great results here.

It's always a great experience. The customer service is very reliable including the specialist.

My Service consultant Rafael Burruel was very helpful. Explained everything and was very, very nice.

Heru is a great dealer. He's very friendly and helpful.

Fantastic dealership. Bernard at sales did right by us. Great location and facilities. Do you homework ahead of time and negotiate appropriately. You'll be happy with their service. Highly Recommended!

I was able to get my car in for a Service A within a week (exceptionally quick), was done the same day, all my other concerns were addressed and fixed promptly. I was also able to use a coupon I got in my email to save me $100! I will be coming again.

We met a lot of nice, knowledgeable and professional sales reps in our search to buy a new/used car. We test drove four different manufacturers, at 5 different dealerships over 2 weeks. We were upgrading from a small SUV to a luxury sedan. We landed on the E class. Bellevue Mercedes had fair pricing and good inventory. Buying a car takes a substantial investment of time on both sides of the deal. I would recommend Andrew Eftekhari @ Bellevue Mercedes. And Andrew is supported by a very responsive Sales Manager and Used Car Sales Manager as well. They work well as a team.

Very nice service! I appreciate Josh for his kindness and many consideration like renting a car during fixing my car. My car has air suspension and the sensor that control body height was broken. After service, it seems to work more sensitively to every situation. Nice job, Josh! Thanks a lot!!

I have been a customer of Mercedes Benz of Bellevue for many years and have always had great experience anytime I have to engage their service department, mostly for the scheduled maintenance activity. They are friendly, professional and do a great job.

Went into service department to order a new key fob for my ML 320. Was told that the item was back ordered with an ETA of June 2017, was then told I may never get another fob because they'd been waiting a year or more for them. Makes rethink buying a car that "can't be stolen" simply because getting a key is impossible.

This is our sixth Mercedes, and we were stunned with how poor the customer service was, how disconnected the sales team was from the finance team and service team and their lack of interest in satisfying us post sale. Not sure if this is reflective of the AutoNation conglomerate or if they have just lost it, but this will be the last car we will buy for them. So disappointing.

Excellent experience. Car was serviced exactly as promised.

As usual wonderful service from everyone at Mercedes of Bellevue.

I bought my car from MERCEDES-BENZ OF BELLEVUE and we couldn't be happier. The process went smoothly and the staffs were very friendly and professional. We (Mike Salawy, Christopher Wright and Connie Deaton) all worked together to ensure that when I walked out of there I felt happiness about my purchase. Mike also took the time to ensure that I fully understood all of the features on my GLE43. He went over everything with me so the sales experience did not end until my car left out the door. I would definitely recommend their services to everyone and Thank you very much you all.

No hassle no pressure sales process. Very polite sales person. Great team to work with. Finance person was exceptional so was the sales person. Has answers to the questions I had.

Been they customer for 15 years and this is the only place we purchase a new car. Great service and super nice people. I always enjoy dealing with Josh, super nice guy. Many thanks.

Pam was great! She showed us more care and attention than we could have asked for. She aligned with our interests and showed us a genuine love and appreciation for the Mercedes brand. I can't imagine making the purchase with someone else.

Lorenzo went beyond service to get us the perfect car.

Nice& fast!Thanks for helping us to find the right car for us quickly~~

MB of Bellevue is a fantastic dealership. What makes them different is their professional approach to the car business. This store is owned by AutoNation and follows their customer ethos of caring about the buying experience. My salesperson, Stefan, quickly figured out what mattered to me and made the journey fun. My wife who usually would rather go to the dentist vs visiting a dealership feel in love with the staff. If you are thinking MB, set an appointment and get to know them. Thanks for my new C43 AMG, Stefan!

If you negotiate properly, you can get the best deal here in entire Seattle metro area. The only problem faced by me was with finance department which was trying to sell add-ons while signing papers. (Like regular service may cost you $ 1700 dollars, buy this crap for $X now) Just say big NO to all such things. Nice and well maintained facility at great location. The sales person(Thoai Dang) with whom I worked went above and beyond my expectation. Overall a good experience.

Excellent service that match the brand and quality of the products.

Bernard Sintim and Chris Wright in sales were both really great to work with. Both of them were genuinely nice and very helpful. They both got back to me in a short amount of time when I had questions and I enjoyed working with them a lot. I would highly recommend working with either one of them. The reason for a 4 star rating is that there were two service items that needed to be addressed with the sales manager (drive axel had been replaced and that wasn't listed on the service record & the brake pads needed to be replaced). Both of the service items were handled but the conversations were challenging and they should've been short and simple. By the end of the transaction, the sales manager was polite and friendly. The quality of the repairs was rated 4 stars only because I'm not qualified to determine the quality of the drive axel replacement and the front brake pads were just replaced so there hasn't been enough time to provide a rating. I do think it's fair to assume that a very good job was done, however, given the history of the dealership.

This is my second time purchasing a car from MB-Bellevue and I truly appreciate the help from Christopher Wright. He is very passionate, knowledgable about the cars and various kinds of features, friendly and extremely helpful when helping us decide which car we should get. We won't consider going anywhere else if we were to get another car from MB. :)

I recently purchased my first Mercedes Benz and was lucky enough to work with Heru. He was truly the kindest person and so helpful in making the process smooth. He was knowledgeable and very courteous throughout this process. My family has purchased from Bellevue previously and I have told my family and friends to go see him for their next MB. Truly an outstanding individual.

What an amazing experience - We highly recommend! Our Sales Associate, Spencer Siese was absolutely fabulous. He found us the exact car we were looking for, and well under Blue Book! Can't say enough great things about Mercedes-Benz of Bellevue. First Class service all around. I've worked in the car business for many, many years, and wouldn't think of shopping anywhere else!

Love the people and the place:) The Costomer service was friendly and manger was so kind and polite. I like the professionalism of this place.

Overall great service. They don't pressure you into things.

The Salesperson Mr.Vladimir was very professional from start on the phone to The price ,to the financing transfer ,to Picking me up from the Airport in Seattle ,to showing me the car I bought 2014 SL 550 with 5162 Miles on it and explaining the functions and gadgets that comes with the vehicle to thank me at leaving the dealership with my purchase as I drove it back to a Portland , Oregon I highly recommend working with Mr Vladimir

I bugged our salesman Lorenzo ALL DAY long. He answered the phone at least ten times the day we bought and was always helpful and happy to help. We could not be happier. Thank you to all involved but especially Lorenzo. HE IS THE MAN!

Lorenzo is awesome. He worked hard to find us the perfect car. He went out of his way to go beyond our expectations.

Sales Associate Lorenzo Johnson stood up the minute we walked through the door of Merecedes-Benz of Bellevue. He introduced himself and we told him we were interested in a certain vehicle. He immediately got the keys and brought it out in front of the showroom. Because we had already test-driven the vehicle at Mercedes-Benz of Lynnwood, we had a lot of information about it. We were there principally to get a good deal after a disappointing experience in Lynnwood. Lorenzo became our guide in the process of acquiring the car. At each step, he led us to the people who had a hand in the sale while the car was being prepped. The atmosphere at the store was friendly, courteous and professional at every step and we felt comfortable waiting for the paperwork to be done. Even the financing aspect was enjoyable if that is possible. We left the dealership happy in our new (to us) vehicle. We credit Lorenzo for his professionalism and the dealership for doing everything right to make the customer feel respected.

Lorenzo Johnson was a pleasure to work with. We look forward to our continued relationship over the years. Highly recommend this salesman. We also had some interaction with his colleague, Christopher Wright who was also a pleasure. I would recommend them both.

I bought a brand new 2015 C300 from this dealership, and that was a big mistake. My experience on the day I bought the car was good, but later I found many issues with the new car. Here is a list of the issues: The car was manufactured more than 1 year ago and never got serviced. I got a warning that the car is 29 passed due the service. I picked up the car with a full tank, so I didn't have to put fuel in the car, after 10 days i discovered that the fuel cap lanyard is broken, and whoever put fuel in the car at the dealership never bother telling me about this, or report it. The driver window wasn't sealed correctly, and I had to replace the seal. Backup camera cover doesn't close. Driver seat speaker doesn't work. I assumed that all C300 are 4Matic, and I was wrong, and when I saw the sales guy when I had my car serviced, I told that I though it's 4Matic, he was surprised that it's not, and he apologized for not asking me about this ahead of time. The dealer offered to get these things fixed cause the car is still brand new which is good. The problem is that I bought a new car so that I don't have to deal with maintenance and fixing issues with used cars, but I ended up scheduling 3 appointments to get these fixed.

Swanky modern showroom and service facility with lots of shiny new cars. I take my car here for service, they are always prompt, friendly and finished on time. One day, the road construction surrounding the location will be finished and it will be easy to get in and out.

Good customer service!

They are very professional and helpful, Bernard helped me go through all process quick and easy. I got a reasonable allowance for my trade in and new c300 just amazing! I would difinitely get next Mercedes here!

Recently purchased an AMG GTS from Mercedes Benz Bellevue. The whole experience from ordering to delivery was great. My sales guys, Gregg Prokop did a superb job of providing me with updates on the car and ensuring a smooth delivery process. Thanks Gregg!

Terrible service department. We stopped in to get advise and look into a potentially dangerous problem in the car. After keeping the car overnight (driving it), completely denied the problem. They went to the extent, of saying that I should come over next time and they could correct my driving - It is an automatic for Gods sake. I eventually went to Mercedes of Lynwood. Who on the other hand, kept on diving in and found the problem. The problem was big enough to make driving the car on the road unsafe. I would recommend please avoid Mercedes of Bellevue at all costs.

Heru Tarjoto was great. He greeted me with a smile and was quick to move and help me right away. He provided lots of great information and value to allow me to make the best decision on the purchase. I was in great hands with MB of Bellevue!

I was looking to lease a new car but had not decided what I wanted. i met Thoai at the Mercedes Benz in bellevue and he was awesome. He took is time to explain every detail of the SUV's and also helped me with options on finance. The whole process was very comfortable and i was able to complete the process within few hours of going back with my paperwork. It was one of the best experience I've had to date on making a big purchase. Great sales guy. the whole team was truly amazing.

My husband and I recently purchased a GLC from Mercedes-Benz of Bellevue. Lorenzo provided a pleasant purchasing experience. He was knowledgeable about the car and provided just the right amount of customer service without being overbearing and pushy. Thank you for a great experience purchasing our first Mercedes!

This is my 3rd Mercedes and my 6th luxury vehicle purchase. By far MB of Bellevue surpassed my every expectation!! They have mastered the art of providing an exceptional car buying experience! I can not commend Wayne Thiessen, Bernard Sintim, and David VanBreda more. Their inventory was vast, their process was efficient and their attention to detail impeccable!

Great experience purchasing new GLS450 from Chris at MB of Bellevue. Easy and fair trade in and great price on new car. Chris was great at communication and we got the car we wanted!

I was looking to lease a new car but had not decided what I wanted. i met Thoai at the Mercedes Benz in bellevue and he was awesome. He took is time to explain every detail of the SUV's and also helped me with options on finance. The whole process was very comfortable and i was able to complete the process within few hours of going back with my paperwork. It was one of the best experience I've had to date on making a big purchase. Great sales guy. the whole team was truly amazing.

This is the ongoing list of reasons why I would NOT recommend MB Bellevue. We purchased a pre-owned (supposedly) certified GL550. -The car had been reserved by someone else. Even though two salespeople knew we were interested in this vehicle (or vehicles with similar specs) we were not contacted when it became available again. I found out through an online search. -We were told MB Bellevue uses 1price so there is no negotiation and every potential customer is given the same price for the vehicle. Yet when this one came back on the market it was listed as several thousand dollars less than price previously quoted. -When we went to see and test drive the car it had not been cleaned or detailed even though it had been on the lot for several days. -The service records showed that the back brake pads needed replacing but the inspection report had not picked this up. When we pointed this out, MB Bellevue reinspected the pads and replaced them. We left the car at the dealership for 3 days for everything to be addressed properly. When we picked the car up it had not been filled with gas and after we took it home and drove it we found out that: -One of the back seat heaters would turn itself off and sometimes wouldn't come on -The nightview assist didn't work -MBrace had not been reprovisioned -There was a cut in the leather on the center console that we had pointed out and were told would be fixed. It was not. -The adjustable steering was not working correctly We took the car back for these things to be fixed. It's not clear why they weren't fixed BEFORE the car was sold. My husband noticed vibration in the steering wheel when driving at freeway speeds. All the tired were brand new when we picked up the car and when my husband called about the vibration, MB Bellevue said they suspect it's because the wheel had not been balanced. My husband made an appointment to take it in this morning and when he arrived there was no loaner car available. He was told our car would be ready for pick up at 4:00pm today. He received a call at around 3:55pm saying that it was not ready with no reason given for the delay. Even though he spoke to the Service Manager when he dropped the car off this morning, MB Bellevue still continues to disappoint. They're supposed to call once this latest issue has been fixed. Based on all of this, I would strongly advise going to another MB dealership for purchasing and servicing.

I was after a 2017 Mercedes and initially talked with Mercedes/Bellevue, but they let me walk out. I then went to the internet to other Mercedes dealers in the area (as well as Bellevue) and defined what I was looking for after researching the various 2017 models. I had just about made up my mind to deal with another dealership when I got an e-mail from Bernard Sintim at the Bellevue dealership. I thought it cannot hurt to discuss with him what exactly I was looking for and he quickly, very quickly delivered pricing, leasing and financing on the model I was looking for in his dealership - and every aspect hit exactly where I needed to be. There was no BS, off subject e-mails or trying to get me in to 'do the deal' whatsoever. He delivered, and instead of doing business somewhere else, I went in to finalize the deal. And he closed it - simple as that. Very happy with his professionalism, knowledge of the model and how he handled himself. Couldn't be happier. And I never drove the model prior to committing or even sat in it. I know Mercedes and their reputation is beyond reproach. This was the second car we had got from Mercedes Bellevue and one of the major reasons we , meaning my wife and I, committed to Mercedes as the auto we wanted for our next purchase. I would recommend Bernard and Bellevue Mercedes to anyone who is seriously looking for a high quality auto of the first degree.

I was helped out by Christopher Wright. Great customer service, very knowledgeable about the car I checked. Ended up with a great new car at a price I was very happy with.

From the second I walked in I felt comfortable and relaxed. Spencer approached and asked a few questions and quickly broke down the pros of what they offered. Test drive was easy. Let a day go by and visited other delearships, nothing beat the benz in drivability and space. Negotiating was a pleasure. Told them where I needed to be and they came back with a number that was better than the other dealers. Super happy with my GLS450 purchase

Amazing customer service and quick closure. Love it!!

I loved dealing with MB, Lorenzo and Connie, and I loved the whole process. I am thankful I got a good deal on my lease, and feel great driving my new car.

I would like to commend Andrew on his customer focus as he carefully understood my requirements and then helped me pick the right car. He was never pushy and always gave me time to think through and make a right call. There was a bit of a confusion towards the end of the sales process but Andrew jumped in and made sure that he honored his commitment and delivered the car on time/budget.

Eric, service manager and his teams are doing excellent job. Definitely will come again for all the services and happy to tell all my friends and co workers how awesome MB of Bellevue service department was. Thanks again Eric and the teams.

3 months since our car was gone and today we were able finally to get it back. I am very appreciate for service that was provided by Bellevue Mercedes. Especially we were amazed working with Eric, manager of service department and Mike. You done excellent work. Recommend to other clients in our area. Happy New Year!!!

BUYING USEDS CARS FROM THESE GUYS IS A NIGHTMARE! MY 2006 CADILLAC (ONLY HAD 35,000 MILES) CAME WITH A "125 POINT INSPECTION" BUT THE CAR HAD NO OIL IN IT (I NEEDED TO ADD 4.75 QUARTS JUST TO SHOW ON DIPSTICK), BAD SUSPENSION, NEEDED NEW SHOCKS. PLEASE UTILIZE YOUR 3-DAY/ 150 MILE WARRANTY. I BROUGHT THE CAR BACK ON THE THIRD DAY OF WARRANTY FOR REPAIR ON THE SUSPENSION AND THEY KEPT MY CAR FOR THREE WEEKS. WHEN I WENT TO PICK UP MY CAR, SOMEONE HAD HIT MY CAR AND NO ONE TOLD ME. I FOUND OUT AS THE SALESMAN WAS DRIVING MY CAR OUT OF THE DEALERSHIP AS I FOLLOWED IN ANOTHER CAR. IT TOOK ME MORE HEADACHES TO GET THEM TO REPAIR IT. THE ONLY SAVING GRACE WAS IT WAS THE SAME SALESMAN WHO DROPPED OFF THE CAR FOR SERVICE AND HE ALSO NOTED THE DAMAGE WAS NOT THERE WHEN WE DROPPED OFF THE CAR FOR SUSPENSION REPAIR. AUTONATION'S MB-BELLEVUE DEALERSHIP IS NOT THE WAY TO GO FOR USED CARS.

Beautiful car and excellent service!! Mr. Parker was very friendly and helpful. Would definitely recommend Mercedes-Benz of Bellevue!!

Ashley/Wayne were great! they provided me with a list of all c43 coupes in transit from Germany that could be mine. :) No other MB dealership went to the trouble.

Initial impression of MB Bellevue wasn't very impressive, had the feeling of a farmers market. I made an appointment but the original sales agent wasn't finished with a previous customer and assigned me to another agent Jack Park. From that point onward the experience was very positive. He was informative and gave us the necessary features of the MB SUV that we were interested in and we came home with a new car. I've been a Lexus customer for 20 years. The ongoing maintenance and service will determine my final opinion on MB Bellevue but my new car is a great ride. You never know when someone is going to buy a car so don't underestimate the people walking through the front doors 😳

If you ever go there to buy a Merc, ask for Heru, very nice and humble salesperson I ever met!

Lorenzo made the buying process easy and simple. Great staff and always willing to answer questions!

Lots of classy cars

I recently purchased a GLA and had a wonderful experience at the MB in Bellevue. The car is absolutely stunning. On top of that, I was helped by Pam Pugel who was pleasant and trustworthy. Pam went to great lengths to make my first experience at a Mercedes dealer a great one and seamless.

I recently purchased a GLA and had a wonderful experience at the MB in Bellevue. The car is absolutely stunning. On top of that, I was helped by Pam Pugel who was pleasant and trustworthy. Pam went to great lengths to make my first experience at a Mercedes dealer a great one and seamless.

Bellevue Mercedes was easy to work with, no presure. Stefan walked us through a number of lease & purchase options. Once we decided to purchase, Jason slowly walked us through all the papers. When we picked up the car, it had been detailed and a BIG red bow was placed on the hood - great photo opportunity! Stefan spent an hour walking us through all the cars features - very helpful!!! Thank You!! Kaycee + Phil

I recently leased a GLA model from this dealer. I had the best experience, no stress and completed the transaction in a few hours. I highly recommend doing business from this dealer. Thanks Lorenzo!

The staff was courteous. But I had to wait longer than expected for my loaner even though I had an appointment. Other than the recommended service I had one other issue. I was told it was taken care of. But the problem still exists and I have to call them again. So not too thrilled with the service as of now.

Really enjoyed my experience with Greg P. He picked me up at the airport and brought me to the dealer, took me for an extended instructional drive and has answered quite a few follow up questions, plus he is a car guy so it was fun talking to him and learning about my E63 wagon.

Great sales assistant and sale service. I really get a nice car !

As someone who avoids car sales personnel and wants absolutely no pressure to make a purchase, I handled as much of the buying process online as possible. But when I did go to the showroom, I found everyone that I met (receptionist, sales person, finance manager, trade-in evaluator) quite pleasant, accommodating, and eager to go overboard to be helpful. I would not hesitate to return there.

Great vehicle buying experience, Michael, Wayne and Jack were all great to work with. Best vehicle buying experience ever.

The staff are very friendly and courteous, but it seems like overall service has declined since they were acquired by AutoNation.

I bought a new MY 17 S Class Coupe from Heru Tarjoto at Mercedes-Benz of Bellevue. From my first visit, Heru was great. He was knowledgeable, helpful, and courteous. He was able to answer all my questions, provided a good review of the S63 AMG and its key features, and made my test drive fun. In everything he did, Heru was prompt and helpful. We placed the custom order and Heru kept me up-to-date over the next few months as the car was built and shipped to the US. Delivery was smooth and both Heru and the dealership did everything right. It was a very good experience end-to-end and I'm delighted with the outcome. I'll refer friends and I will buy my next MB from Heru at Mercedes-Benz of Bellevue.

A disappointing experience. The sales associate was not willing to discuss well. At the same time their associates provide inaccurate information and pretty bad after sales experience

In search of new or used vehicle. Stopped by Bellevue MB to look at certified pre-owned entry level class vehicles. Found a nearly new one year old vehicle (900 miles in mint condition). Loaded with depreciation paid for by previous owner. Perfect colour combination for my wife. Sales and Finance staff very helpful. Took all the time we needed to answer questions and feel comfortable with purchase and process. First time dealership and MB clients. First time AutoNation customers. Like their up front pricing and explanation of same along with their philosophy.

In search of new or used vehicle. Stopped by Bellevue MB to look at certified pre-owned entry level class vehicles. Found a nearly new one year old vehicle (900 miles in mint condition). Loaded with depreciation paid for by previous owner. Perfect colour combination for my wife. Sales and Finance staff very helpful. Took all the time we needed to answer questions and feel comfortable with purchase and process. First time dealership and MB clients. First time AutoNation customers. Like their up front pricing and explanation of same along with their philosophy.

Experience was extremely easy and no pressure. I was able to test drive a few different cars over a few weeks and made my decision on my own time. No daily calls etc. there was one small hiccup with our trade in that we needed an additional person present but other than that it was all good. I do wish the paper work could have gone faster though but it still was faster and smoother than my other buying experiences.

I am delighted with the C-class MB I just bought from Lorenzo Johnson. He was most patient with my questions and clearly explained all the bells and whistles now available to me. I never felt like I was being pushed to make a decision before I was ready to do so. I would absolutely want to work with him again if and when I were to purchase another MB!

Great! Some of my radio stations were randomly reset.

Wonderful experience! Really professional team. I worked with the services team.

Josh McDowell and the whole Mercedes team were fantastic. From the moment I drove in they were courteous and got all of my needs met. My car was ready when promised and the shuttle drivers were also very courteous. I always look forward to coming in and I'm more than happy to recommend them to friends.

They wanted to do a $2,500 part replacement when a computer reboot resolved the warning light issue.

Ashley was seriously one of the best sales associates I have ever dealt with! From holding an umbrella over my head as I looked at cars in the pouring rain, to offering me coffee as we sat inside and chatted about different car options, she always had a smile on her face. With my busy schedule, I had to communicate with her through text messages, which she was perfectly fine with! She was always prompt to answer my questions and was never too pushy! I HIGHLY recommend asking for Ashley next time you visit Mercedes of Bellevue!

Sales staff was friendly and easy to deal with. Would have appreciated the deal taking a little less time to complete though.

My experience at Mercedes Benz of Bellevue was low pressure and the salesman I worked with, Anthony Moskaluk, conveyed a genuine enthusiasm for the brand and cars in general. I found the dealership to be transparent and competitive on pricing, and the overall customer experience was in line with the ethos and reputation of the vehicle brand itself.

Great customer service!

Excellent response from sales and service personnel.

Truly excellent service. They were ready for me upon arrival with my loaner car, service and car was ready that evening. I really appreciate being able to stop by between services for water or oil top off without appointments. This is an excellent service. The one time I had a flat someone from the dealership stopped and helped me change the tyre; I thought this was just sales hype but not at all. Service par excellence. I highly recommend them.

Scott Shearer is great. Very knowledgable and efficient. Highly recommend.

Spencer helped me in purchasing my first car. He got me a good deal and a car that was always on my top list. Overall a good experience.

Andrew was the best! Made the process of buying a car painless.

I have since found out subsequent to writing this review the brake job recommended by the dealer service technician/advisor wasn't necessary. I took my 2015 GL350 Bluetec to another service provider and he looked at the brakes and recommended only changing the rear brake pads as they were worn below the recommended thickness. This is pretty upsetting as the difference in price between rear brake pad replacement and full brake job is about $1000!!!!!! I plan on registering a complaint with my service advisor and the service manager given this information. Mark is great to work with. I was a bit disappointed that it took 2 days to get my car back and one of the warranty issues was still unresolved. I'm also a bit concerned about the longevity of the brake system and the fact that the cost of brake pads and rotors is extremely costly. I'm hopeful I can find an aftermarket solution in the future to reduce the cost of ownership.

it was a nice shopping experiences in Mercedes-Benz of Bellevue. Services are excellent and the vehicle is wonderful

One of the best experiences I've had purchasing a car, the customer service here is Luxury at its finest. If you need exceptional care and a very detailed and specific request i.e (Surprise a loved one or significant other) Make sure you see Jack Park. He put the deal together without hick-ups with my lady, the two of them got a tear out of me they for sure surpised me. For a second I thought I was on Pranke'd! The Deal: Jack and his team got straight to point he doesn't play the "numbers game" on The ES550 he got straight to the point no sales picth , straight to the bottom line.

One of the best experiences I've had purchasing a car, the customer service here is Luxury at its finest. If you need exceptional care and a very detailed and specific request i.e (Surprise a loved one or significant other) Make sure you see Jack Park. He put the deal together without hick-ups with my lady, the two of them got a tear out of me they for sure surpised me. For a second I thought I was on Pranke'd! The Deal: Jack and his team got straight to point he doesn't play the "numbers game" on The ES550 he got straight to the point no sales picth , straight to the bottom line.

Excellent service - well satisfied with entire process.

I had a couple of services to be carried out on my ML550 (oil change and brake fluid flush) and Mark was extremely helpful. All in all, for a first time at Mercedes Benz of Bellevue, I was very pleased with the service and the help provided. Will come back again.

I think that the salesperson is very professional and kind and he also gave me a great discount, 6 grand off a new 2016 C class. Overall I had a great experience and would recommend this dealership

My annual auto servicing is always a great experience at Mercedes Benz of Bellevue, WA. Personnel are so courteous, friendly, and interested in you and your current issues. They want to know about family, and ready talk other things besides your car. The complimentary car wash at this agency is currently being rebuilt, but they promised me they would give me another sticker on my door as soon as the new one is completed. The entire complex is a beautiful experience, both sales and service

Got me in and out early so all good there. A redo on my tire pressure, a finicky part of the car, but they got me on my way as fast as possible. Again, all good.

Very good once I was able to get through the MB service phone line. I called 4 times on MON and 3 times on TUE and was unable to get through to a representative within 5min (yes, 35 minutes of waiting). Once I even tried calling MB of Bellevue sales and they suggested that service wasn't part of their responsibility. Having purchased and leased numerous times from Barrier (and once from MB of Bellevue) I found that to be less than customer friendly. Also, I used to get a car wash and vacuum with a service at Barrier. Is this no longer part of the service? Everything else was great!

Yearly services seem perfunctory. Not at Auto Nation. Service manager greets you like an old friend. Explanations follow. Ushered inside with coffee, tea, or water. Free WiFi. Done in less than 1.5 hours. Car clean and away you go. Full details in the service billing and a hearty farewell.

Great experience!! Efficient, personal and the store is very nice. Lots of inventory to choose from. Anthony was a pleasure to work with. I would do business with them again.

Chad was great to work with and a class act. I recommend him for your Mercedes needs!

I have been getting consistently excellent service at MB Bellevue. I was in and out within one and a half hours for my A service this last time. The facility is top notch and my service adviser, Scott is the best.

Our sales person Anthony Moskaluk was extremely helpful and patient with us, throughout the car buying process. He spent more than an hour explaining the various functionalities of my new GLC300. I am very happy with the entire experience and excited to have my new car :)

hi. very disappointed that I had to pay $650 for a diagnosis of what's wrong with my car; The initial estimate was $165 for a diagnosis. I ended up paying the $650 just to get my car out of the dealership and get it repaired elsewhere. Ultimately the quote i was given was for about $1000 to fix a broken starter. This is on top of the $650 you guys charged for the diagnosis. If it takes you guys 3 hours of manpower to figure out that the starter motor on the car was broken - you guys shouldn't be servicing cars.

So many good things to say about this dealership! I moved closer to another dealership and I still will only let these guys touch my car! Customer service is clearly a top priority for this company and these employees because they really do go out of their way to make you feel taken care of. They offer shuttle service, rental cars, and loaner cars so you have transportation while your car is being worked on, or if you choose to stay on site there is a business center, free wifi, charging station, and snacks! Dog friendly!

Ordered and bought a car from MB Bellevue. Very organized process, from start from finish. My dealer, Thoai, was helpful to me. He made sure that all my concerns are addressed. Great job, MB Bellevue! Will go back for service :)

I am new to purchasing Mercedes, but Stefan Petrut made the purchase go effortlessly. He was very knowledgable and helpful in explaining all the different features and nuances of my car. Helpful and very courteous. Thank you Stefan, I love my new GLE350

Repairs were done within time window and according to estimate. Mark was friendly and professional

Great customer service and follow up

I bought a Mercedes for several reasons--one is that it is a super sleek, cool car, but the other is that I thought that service would be fabulous. It is a cool car, but the service has been a bit rocky -- although it has ended up being OK in the end. I have had a set of continuing issues, not huge, but annoying - Originally my service rep (Mark) didn't have a clue about the problem and so claimed it to be fixed when it was not, this happened several times. When I complained to the Service Manager, I was re-assigned to Josh. Josh and I had our differences (my car was in the service department for 3 weeks and the requested service was not completed), but overall in the end he worked with me to get the issues resolved. My biggest complaint was that I spoke to the Service Manager and I wrote an email to the General Manager -- neither of them followed up with me and/or took the time to track the progress of my car in the process or apologized for the lapse in service. I had to do the daily tracking and follow-up myself. I guess once you have a customer you are no longer "valued". In the end, Josh took care of what needed to be done, although if the service team would have taken me seriously and listened to the issues up front, it would have been a much easier road to repair. It seemed like they were trying to take shortcuts instead of investing in resolving the problem.

Friendly greeting, nice facility. I feel very welcome in the service area. Very good communication about problems. Only complaint is how far out they were booked in the service department.

When I left my car at maintenance, I got a loan car to drive, which I think is pretty nice.

I had a great experience with Micah and I think he is the best service advisor I ever seen in Mercedes Benz dealership!!

Mercedes-Benz of Bellevue and in particular, our personal sales associate Spencer Siese, offered a professional and knowledge assist to my wife and I in the purchase of our "dream" car, a 2017 Mercedes model S 550 Cabriolet. We could not have asked for a more enjoyable experience afforded us by Mr Siese. He was not only attentive and hospitable, but also very knowledgeable in respect to the vehicle we purchased. His demeanor was always respectful and most importantly, he was a pleasure to deal with. Without question, we would highly recommend Mercedes-Benz of Bellevue to any potential Mercedes customers.

i never seen any service advisor like Micah, He is awesome and knowledgeable about car and he can answer your any questions you may have and give you the best best advise, I'm so happy with my experience with Micah and I'll bring my car to his dealership always!

Work on car and communication was excellent. Thanks!

They don't know jack about old Benz's, they charged me around 3 grand to fix my 87 420 sel and i got 0 things fixed, all they did was perform a bunch of useless tests and charge me for that. the dealerships are money scams never bring your old Benz or any benz to this or any Mercedes dealership. If I could rate lower than 1 star I would.

Excellent service and great atmosphere. Would have wished car sales people would be more open about the total cost. Seeing the final bill including options and server and insurance. Really only after the deal was signed did they open up for everything... thus if you don't know what's in it all included you are going in for a surprise. The biggest surprise for me was all the insurance options you can add. Too many options imo and they are costly (feels like buying a second car if you opt in on everything). However the experience around test driving, the knowledge of the cars and the friendliness of everyone especially Mike Dargdor (he will help you find what is right for you) is excellent!

Quick drop off call when problem determined and with price. Called and picked me up when done. And under estimate.

Marc was very helpful and knowledgeable about the service of my car

Mercedes Benz of Bellevue came through and worked with me on reducing the cost of a pretty expensive repair. They stepped up and cut the price in half - they paid for the labor and discounted the part. Nice work by Mark and team

My experience to MB of bellevue was good. I was made well aware about time, turnaround time was fast. drop-off and pick up was excellent.

During my first car service, Chad keeped me informed every step of the way! Great customer service!

Excellent service when in pulled in w/o a prior appointment to have a headlight replaced! Very timely and efficient and cordial experience! Was impressed!

Bellevue Marcedes handled my service in a most professional way. Though I was initially scheduled for an express service, Josh McDowell explained that my SLS AMG would be handled by an exclusive team. They tailored the checklist to those items that more accurately reflected the fact that although the car is 5 years old it has only 7200 miles on it. I noticed after the breaks were flushed and bled, they were much more responsive. I'm very happy with the service from Bellevue Mercedes-Benz.

They have serviced my SL from new and have always done a professional job. I'm a car guy and Josh (my service advisor) knows his stuff.

Routine service with a couple issues with sunroof shade, tire pressure

I purchased a '14 CLS 550 CPO from Christopher Wright. I located the car at this dealership on line and as i live in Portland, I reached out via email to enquire about the car and discuss the trade in valuation process. Chris provided a link to the dealership's on line valuation tool and I used that to obtain a quote for my trade. The offer was fair and I drove to Bellevue. When I arrived the car was as advertised (though it had a large dent in one door and some damage to an interior door panel that was not indicated prior--hence the loss of one star) and we negociated a reasonable price for the car. They held to their trade in value. Overall the process went quite smoothly, Chris and the finance manager were great to work with and I'd absolutely work with this dealership again in the future.

Solid place to purchase a Mercedes and build a relationship with the people who will be caring for you car. One of the service advisers and most of the techs have been at this location for ten years or more, which speaks to their abilities and job satisfaction.

I dealt with Matt and everything went very smoothly and I was out of there way sooner than I expected

It was one of the best car buying experiences I have ever had. The personnel were extremely friendly, helpful, yet not overtly pretentious. I would recommend this dealership to any of my friends interested in a Mercedes Benz.

Excellent service and communication from Erik Bryan. Car was completed on time and everything was fixed properly.

Gregg was extremely helpful and straightforward during the process. He was very professional throughout

I took my vehicle in to have the front daytime running light replaced. I was told it should only take about 30 to 45 minutes. 2 hours later I was informed that I need to schedule an appointment to have the light evaluated. Total waist of time and money.

great services!

This was my second visit to this dealership. After a disappointing visit with very poor customer service on my first visit I decided to give them another try after hearing back from the General Manager apologizing and stating the issues I was concerned about would be addressed. My second time was exceptional and probably tied for the top car buying experience I have ever had. In and out in under 3 hours, adherence to the discussed price that was agreed on prior to my actual in-person visit and overall great attention to customer service. The loss of one star is reflective of not having this service experience on my initial visit.

Josh was my service advisor and did a great job. He explained what services were being performed and notified me promptly when the service work was completed. When I picked my car up Josh reviewed with me what work was performed and other items that were checked on the car such as tires & breaks.

Service advisor is great and provided great service. My question about my car is still unanswered. My rear brake pad was 10mm thick in 8/2014, 5mm in 7/2015 and 4mm in 9/2016. My question to Mercedes: what caused the excessive wear on the brake pad from 8/2014 to 7/2015, considering this is the rear brake pad and most of the braking force was applied to the front brakes? I was made to pay for this replacement although my car is under warranty. I am still waiting for answer.

a total satisfying experience. What I expect from MB

Evan made it so easy. I called ahead and he had everything waiting for me. He helped me set up the bluetooth and taught me how to do the voice commands. He was great!

My wife, son, and I walked in the dealership with no appointment. we inquired about the new 2017 lineup. in few short minutes, we were greeted by Anthony Moskaluk one of the sales reps. he showed us several new 2017s. the CLA, the C300 sedan and the C300 Coupe. My wife fell in love with the car. offered us a test drive, showed us the features. and was really patient through the entire process. I didn't feel pressured , not even a bit. the entire process was welcoming and every courtesy extended. thanks to Mercedes, and their crew for making this such a wonderful day for my family. we walked out with the CAR

I bought C300, I like the style and design, safety features. It's easy to drive. Also, the service is good.

Very co-operative and understanding staff! They understood my needs pretty well. Special thanks to Andrew Eftekhari. Thumbs up!

Josh is a great service advisor. Always looking that everything is done correctly. Very responsive and great service in person and over the phone. Have been years taking my car to Mercedes Bellevue and the experience always is great. Thank you Josh. Maria

Eric Smith, Josh McDowell and the service team at Barrier Mercedes Benz of Bellevue...applause to you guys, after provided the best service experience I have had in over 35 years of car ownership. This team is a credit to Mercedes Benz, the level of professionalism and courtesy made me wish I had bought all my previous cars from this dealership...I sure know where I will be buying my next car.

Josh did great in getting our car in and getting the necessary repairs/replacements to our rear brakes in a timely and professional manner. We now look forward to our return visit next Wednesday to have all four tires replaced. As evidence by our return visit next week, your dealership is our dealership of choice to have any work done on our GLK. We purchased the GLK from your dealership some four years ago and haven't been disappointed.

Mark Larsen is the best-- I thought I was going in for an hour-- but had ignored some earlier service and he found some important safety issues so the car had to stay in for the day- he immediately found me a loaner, called my insurance agent for proof of insurance and had me on my way in 15 minutes-- this on a Friday their busiest day--- I am not easily impressed but certainly was in this case!

Marc was superb! Everything was EXACTLY as they said it would be from cost of my repair to the duration of the service visit. Super smooth and much appreciated.

I've only been to the service department 3 times total and this was the worst experience I've had so far. The staff didn't seem knowledgeable about the reason I was there. I was going in for a 40K mile oil change and on the paperwork it said a 20K mile service. I tried explaining and I had to tell them that I had already been in for my 30K mile service. Once all that was cleared up, I noticed on my paperwork that they had marked that my car came in with 46,424 miles, when it only had 40,424 miles. And to top it all off, I really just expected to get an oil change and with all the recommendations that come with the 40K service, I ended up shelling out $688. I just didn't get the attention to detail that I've been used to getting from this service department. It seems the service advisor position is a quick turnover position as I've had a different advisor every visit.

Sensational service, thank you Marc!

We worked with Gregg Prokop and purchased our vehicle with the European Program and Gregg made the experience very easy for us. He is very professional and accommodating to the customer needs. We can't wait to go to Germany!

The staff at Mercedes Benz of Bellevue is always helpful and professional. I drive past two other MB dealers to get to theirs. Always repaired correctly the first time. Thanks Eric, Josh and crew.

Christopher Wright and his team in Mercedes Benz of Bellevue is amazing. It's the best car leasing experience I ever had. He is very passion (even after I told him that I may not lease the car within 2-4 weeks in email), honest, responsive and very detail oriented. At that time, we were comparing the 2016 C300 with 2017 Genesis G80 and the 2016 Lexus ES350. After his detailed initial walk through of the C300, we decided to drop the ES350, as Mercedes has such a good focus on details, e.g. the brake HOLD feature, the seatbelt fasten assist, the fuel tank cap holder, etc. Then we were able to negotiate a satisfying price through his help for the leasing. He also introduced the general manager to us, which make us feel they really care about us as a customer and the business. We will definitely recommend him and his team to anyone who is interested in a Mercedes!

Christopher Wright and his team in Mercedes Benz of Bellevue is amazing. It's the best car leasing experience I ever had. He is very passion (even after I told him that I may not lease the car within 2-4 weeks in email), honest, responsive and very detail oriented. At that time, we were comparing the 2016 C300 with 2017 Genesis G80 and the 2016 Lexus ES350. After his detailed initial walk through of the C300, we decided to drop the ES350, as Mercedes has such a good focus on details, e.g. the brake HOLD feature, the seatbelt fasten assist, the fuel tank cap holder, etc. Then we were able to negotiate a satisfying price through him for the leasing. He also introduced the general manager to us, which make us feel they really care about us as a customer and the business. We will definitely recommend him and his team to anyone who is interested in a Mercedes!

very good purchase experience at the Mercedes-Benz shop in Bellevue

Just ok. Definitely a shift with new ownership. Seldom are same people present

Nice good!

Leasing my new car was made fun and easy thanks to Wayne.

Anthony is the greatest salesman I have ever met, and the experience of purchasing my GLE350 is wonderful , everyone in MB of Bellevue is so nice, friendly and professional !

Good experience, loaner provided, repairs completed on time.

My car buying experience good Anthony Moskaluk strictly business

Great service from Bellevue Mercedes-Benz. Personnel are very friendly and helpful.

Marc is high energy and incredibly happy to exceed customer expectations

Just moved to Washington and I chose Bellevue as my dealer and what a mistake. Awful. Charged me $4.95 to top off my windshield wiper fluid. Other MB dealers have topped off my oil for free. Received an email later in the week saying something was discovered during my last visit and a specific service was due, nothing was said to me while I was there so now I have to make another appointment and come back a week later instead of discussing it with me when the car was in for scheduled maintenance? Lastly, in addition to the scheduled maintenance I noted a few other items of concern and when I arrived home I saw a note saying they didn't have enough time to diagnose the problem. Wonder why they didn't say something to me when they called to tell me the car was done. Had a 7 am service appointment and was there at 6:50 to drop the car and that wasn't enough time? The Service advisor rushed me through the review of what occurred or he would have told me about the follow up service. I wasn't even out of his office when he began talking to someone else. Apparently I was too much of an inconvenience to be treated properly. Worst MB experience in over a decade. Welcome to Bellevue MB!

I went in yesterday for my first service on my car. Wow!! I'm impressed. The customer service Mark showed me was outstanding!!

The diagnosis of an internally-broken catalytic converter was credible and quick, but I am disappointed with the effort to resolve the issue. The service coordinator was unable to acquire a replacement part for his crew to install, but he recommended a couple of mail-order parts websites that he said he would use to acquire and weld up the replacement himself if it were one of the competition vehicles he builds for fun. This suggestion was unhelpful. I would prefer the service crew do the same for me, or recommend a reputable exhaust system specialist who would do the work.

the repair was quick and well done. the part was very expensive!

Very good services , wait time is exactly what they said , very helpful

My experience with this dealership is nothing but outstanding. The people I have had worked with were courteous. There were no hassles and no hidden agendas during the entire lease processes. All in all, I am very satisfied with this dealership and will be more than willing to recommend them to my relatives and friends.

Exemplary! Would not go anywhere else. Pressure on for lesser repair shops. Will always go to Bellevue Mercedes Dealership

Exceptional service and great experience.

Good job & very professional!

All of my comments have been captured. Thank you very much.

Everything went well. I have nothing further to say.

I have bought and serviced 4 C300s from Mercedes Benz of Bellevue over the past 16 years. The service advisors are very helpful, friendly, and knowledgeable. They communicate with you frequently. Sales people are not pushy or high pressure. They do follow up if you have a question.

It was great from the 1st moment I went in. Very polite helpful and professional and on top of all of that, Leon meant business and to have the best deal for all of us. Great experience, great car, great sales person(Leon Sheiman), RESPECT !!!!!!!

Great service -- very courteous people. Highly recommend MB - Bellevue

First class from start to finish. Excellent assistance with decision making without pressure.

Good afternoon!! I had my Mercedes Benz serviced at Mercedes-Benz of Bellevue on 8-15, and after the vehicle sat in the garage overnight, I noticed some fluid on the ground. I had it inspected, and it turned out to be only windshield washer fluid possibly from the frame of the vehicle, but, upon further inspection of the engine compartment under the hood, I noticed there was a grey rag sitting on top, which is a very dangerous fire hazard. There was also a lot of residual motor oil on top of the plastic cover as well as some below on the frame of the vehicle. This should have been cleaned up during the oil change service. I've can provide photos of all of this upon request.

Ashley originally met with my boyfriend and then we came back on Sunday so I could drive the car. She had everything ready so that we could maximize our time because we had our kids with us. She was friendly and great to work with. I felt that I was going through this process with a friend instead of a salesperson we just met.

The dealership did a great job and provided overall great service.

I purchased my first MB (used) a couple months ago in Tacoma. I had a couple "fix it" issues the Tacoma dealer needed to fix. Both Tacoma experiences were TERRIBLE. My first visit to Bellevue was more like it -- exactly what you'd expect from a MB dealer: Easy check-in, proactive communication and clean loaner car. I'm glad this is my local dealership

Service folks are always there to help you thanks Sheryl

The professionalism and customer service of Mercedes-Benz of Bellevue is outstanding, the staff are always courteous and very knowledgeable and work hard to ensure that your visit is one that reflects their standard business ethics. I'm very glad that I have made them my choice of dealer, where I will have all of my services done for my SL AMG.

Good service but my car ended up staying in the service due to to a faulty part. Some room for improvements next time.

Erik handled my immediate service needs well. I did not have an appointment. He called and said what was happening to my car every day. He made my visit as enjoyable as could be. I bought the car from Barrier. As soon as car warranty ran out, my engine had major problems. It has been a lot of problems with car. The car looks pretty, but, I would not buy Mercedes because is so unreliable.

Overall experience was satisfactory. Only issue I had was that I had to go back to service center after picking up my vehicle because they forgot to reset the service reminder option.

Very satisfied with my purchase experience from the first contact. Spencer Siese was top notch! He answered all our questions and was very patient with my wife and I. I would highly recommend MB of Bellevue, and specifically going through Spencer!

Bought a car two months ago; had three electrical failures. Dealership basically offering no other solution than trade it in and buy another car at 10k loss to me. Miss the previous ownership. Will not buy from Autonation again.

Bad Experience due to Poor Communication. I went in for a routine service of my M-Class. I was told 1 hour or less (Premier Service) so I waited at the lounge. After two and a half hours some one came and told me that my car will be ready in another 20 minutes. I complained about the long wait, without any updates. I was told that my service adviser is not available and that he is new at the job.

We had been considering several luxury class cars, MB being one of them. We were interested in several different MB models, and were a bit undecided. One model we especially liked was in the facility but had been purchased by another customer. When that deal fell through, our sales specialist contacted us to mention it was available, and he remembered we liked it. We drove it again and were quickly set on that vehicle and made the purchase.

My Service Representative, Josh McDowell, is friendly, efficient, and helpful.

The sales rep. Heru Tarjoto was very helpful showing us and found the one we like. We will recommend to our friends to visit Auto Nation Mercedes to buy new cars as needed.

Rude service!

Absolute best service - hands down! I purchased my vehicle prior to moving to Washington in 2014 and Mercedes-Benz of Bellevue has been my only service provider. I tell Mark any concerns I may be experiencing at that time and it's taken care of... No question and no up sell. Mind you I am a die hard BMW guy, but my next vehicle my be a Mercedes as their customer service is unswerving. Thanks a mil Mark! Blessings

Excellent, professional service. Price decided up front. No surprises, no upsell attempts, just good friendly service. Would recommend to any MB owner.

Excellent service and great service team

Amazing customer service, very personal and responsive to concerns noted.

Got the car I wanted at the price I wanted. Thanks Lorenzo

Drop off my 2016 gl550 service for the keyless remote ,but problem still exist .

Best car buying experience ever. Car was everything that was portrayed and no disappointments! Took it for a test drive and was done with the paperwork in less than an hour. Top notch service, will definitely be back in the future.

Very impressed with the service of my Mercedes GLE. Also the use of a loaner car was exceptional!!

We stopped by Mercedes Benz on July 4 just to browse, knowing they'd be closed. To our surprise they were open! Ashely approached us and asked how she could help. I had my "perfect" car built on my phone, I told her "This is what I'm looking for". She took it to her desk and began searching everywhere. The only car in the U.S. that closely matched what I wanted was in MA! So we began the process of bringing it to Bellevue WA. It took a couple weeks for the car to arrive, once it did they began the personalization I requested: tinting and debadging. As with any "well laid plan" there were some bumps but in the end I got the car I wanted, a car I am in love with!!! Ashley is a definite asset to MB! Her knowledge, her patience, her positive & sweet personality put you at ease. If she didn't know an answer to a question she was always willing and would say "give me a second, I'll find that out" and she always did. She was fun and easy to work with! I was impressed and thankful that she worked with our schedule, even coming in on her day off. As I drove away in my new toy she reminded me she's still available when I have questions....just a text or phone call away. Despite some unforeseen issues that made this an unusual sale....we very much enjoyed and appreciated our time at MB.

Everything worked very well, thank you. Lorenzo Johnson was very friendly and helpful.

everything went as planned; appreciate the service car

Very smooth transaction, would highly recommend Wayne Thiessen and this dealer.

This place is very professional service department and they do great work

Excellent customer service. Absolutely no need to worry about anything

I recently had my new Mercedes in for clear shield protection services. The service went well and both the individual greeting me as I came into the service bay as well as Courtney my service representative did a good job. They were very busy upon my arrival but escorted me to the service waiting lounge. My car was washed and ready to go at the end of the day, I was provided a loaner car and my only objection would be that it was not clean on the inside. Overall it was a good experience! Thank you!

Professional, efficient and trustworthy

I had a fairly positive experience! I had my car towed in because it wouldn't start and this was something very specific to Mercedes Benz (it was the DAS control module misbehaving). The staff were very courteous and helpful and they were able to diagnose the problem almost immediately. I had them fix a few more things while they were at it, so my car sat in the shop a while longer, but I was pleasantly surprised with their professionalism! This is definitely the place to go if you need car care that's more specialized to Mercedes. I wouldn't go here if you're not looking to lose a lot of money, that said, there's an extra benefit in the top tier knowledge that the staff and mechanics bring to the table, so if it's something you're not sure a regular shop can fix, by all means bring it in! I'd recommend this place to a friend for sure. :)

Sheryl Parkins is a greater service consultant, very thorough and reliable.

We just bought Mercedes GLS550 from Mercedes-Benz Bellevue WA, we worked with Ashley Lohnes, she is a sweet, smart and experienced sales person. With her's instruction and introduction we get the a very beautiful SUV car.

This was my first time at Mercedes of Bellevue having just moved to the area recently. The staff who greeted me and handled my vehicle service was pleasant. Upon receiving my vehicle everything appeared great. The only issue was that I requested shuttle to Bellevue square given that my 10 and 6 yr-old kids were with me and it's difficult to keep kids quiet and settled in the lobby for almost two hours. However, I was assured a driver would come get us shortly but the driver did not show for about 40 minutes then took another customer who arrived after me to Redmond. Unfortunately we did not get shuttle service and this was frustrating.

On the highway---most of my driving---the car is running much smoother, feels like brand new. Nice, really nice. Spick and spam inside and out, nice too. Thanks!

Very professional and courteous. The facility has been remodeled and is very inviting.

Trustworthy, competent, easy going, efficient! EXCELLENT!

very satisfied with the sales process.

It's been one of those days. 😠 My son had locked himself out of my car by leaving the key in the trunk. I didn't have an extra key. I called The Road Side Assistant and they said they can't come out until 6 pm. The car was parked in 4-6 pm no parking zone. I called the Bellevue Mercedes (formally called Barrier, now it's owned by Auto Nation) where I purchased my vehicle and explained the situation. I told them I wanted to call the locksmith to open the car and asked if the button will work to pop the trunk. The service rep confirmed that it would work. The locksmith came and was able to open the car but the trunk button would not work. I called Bellevue Mercedes back and I was on hold for 10 minutes until I was able to talk with the service manager Matt. I told him that one of his service rep gave me the wrong information and I had to pay $100 for the locksmith. He told me he was going to reach out to the Seattle Mercedes service manager to help me out. After waiting for half an hour, I called Seattle Mercedes myself. I spoke with one of the service rep and he reassured me that he was going to explain the situation to the service manager and get in touch with me. Few minutes later, gentleman name Pet from Seattle Mercedes called and said he will be coming out right away. He even apologized for the mistake and didn't charge me for the service! I was quite disappointed with the Bellevue Mercedes because Matt, the Bellevue service manager never called back to follow up. On the other hand, I was very pleased with the Seattle Mercedes Service for taking matters with their own hands and helping us out today.

My experience was very good and appreciated the assistance from Christopher Wright in getting me to the right vehicle and through the process with excellent briefing post purchase re the significant features in this car. Negotiated fairly with me and treated my son and I with respect and careful attention. I would highly recommend this dealership to others.

Excellent service with In Gi Park.

ALWAYS GREAT SERVICE AND ADVICE FROM SHERYL. I DON''T HAVE 50 CHARACTERS I BELIEVE WHAT I SAIC IS SUFFUCUENT FOR A REVIEW.

Anthony is the best SA I have ever come across, being new to US, Everyone else tried to take advantage of me but Anthnoy is not the typical SA that we come across everyday, He is just straight forward "no-nonsense" guy, didn't pressurize me to sign the deal. Though I didn't shake hands with him in this deal (due to personal reason, I opted out of the deal in the last minute), I'm pretty sure my next car will be Mercedes and that too from MercedezBellevue and SA will be Anthnoy :). Thanks Anthony for your time and patience, appreciate it.

Great experience in trading ML320 and getting a new GLA

Great service. All done nicely, kindly and honestly.

Great help and assistance in servicing and the car is in perfect shape. Appreciate Sheryl's effort in helping all thruout and she did in a great job in making sure everything is aligned per expectation and service is completed on time. Thanks, Mickey

The sales personnel provided me with exceptional service, they worked with me and took the time to get me the car that I wanted. I really appreciated that.

I took my 2012 C250 for repairs. Intermittent slow cranking after engine start. After diagnostic testing, and this took about 6hrs, the only indication was the battery was low. I forked over $372 for a new battery, and I am STILL experiencing the same issue. I know it is not the battery, so just exactly what is the problem? My car should come back for repairs, I just really don't want to spend another $372...

Everyone here was very polite and efficient. We also appreciated the brand new vehicle provided to us while our car was being serviced. Thanks again!

Very friendly and helpful! Clean and well maintained dealership

Excellent service!!

Extremely professional experience at Mercedes-Benz of Bellevue

Car wash is very average.

Last week we went to dealer to look for an used SUV. Looking is FREE, but end of we bought our first new SUV. We worked with Heru and feel very comfortable to explore different options. Since the used one is diesel and I cannot handle the "noise", Heru suggested to try the new SUV. The driving experience was great and negotiation process was pressure-less. After few hours, we drove the new car home... So far so good. Highly suggest this dealership & the sales person -- Heru.

As always, our service advisor Josh McDowell did his usual excellent job. Thanks again for taking such good care of us. We had two cars to bring in and have service and he made it seamless. Such a pleasure to work with.

They know how to take care of customer needs and make them feel comfortable during the process. The car I bought was in a good condition and looked well maintained.

Our recent experience on June 1st for a service item covered under our warranty was another satisfying experience with MB of Bellevue. Our service advisor; Josh McDowell did his usual excellent job. Thanks again for taking such good care of us. I just purchased my third Mercedes from this dealership. It was a great buying experience, just like my first two purchases. Despite going recently from a "small" family owned business to the giant AutoNation firm, nothing has changed over the years. The professionalism by all involved was outstanding. Our salesperson, Scott Glasser was a joy to deal with. Scott was extremely attentive to our needs and served us well. Negotiations on the price were tough but very fair. I would definitely go back to Scott for my next MB. Another great plus for this dealership is the service department. Our trusted advisor over the years, Josh McDowell is one of the best service advisors I have ever dealt with in my 50 years of car maintenance experience. I highly recommend MB of Bellevue.

my last service was perfect. when i buy a mercedes, i expect intuitive service. they should anticipate my normal needs as a customer. i want to be treated as in individual and a loyal customer. i don't need much besides, competence, good communication and timely answers. Bellevue Mercedes was there for all my needs and made the service process a pleasant and easy process. i have been a loyal customer for many years because of these virtues.

Everyone is always so pleasant and thorough. Josh is a wonderful advisor and so is Rafael. Jerome in the drive in area is great too. I feel like people care about having me as a customer and are happy that I am soon to reach a first goal of 300,000 miles on my ML 320! Then off to 400,000.... I hope. I love my car and have always felt safe in it. I know the mechanics and Jerome make sure things are done well. Thanks.

We had a fantastic experience purchasing our new E350 from Kaitlyn. We would definitely buy another car from her again. She was wonderful to work with!

Staff was friendly and helpful . Will recommend to a friend.

Joshua McDowell at Mercedes Benz of Bellevue always provides excellent service on my E63 AMG. Highly recommend!!!

Excellent service, greeted right away. I waited while service was completed. The waiting area is great to do work, nice tables and chairs, snacks, bottled water, coffee and other hot drinks. Car was ready when promised and the cost was reasonable. Great treatment from service rep Marc Larson!

Awesome! Pam is the best. She was patient and made sure we understood our choices and narrowed us down to the car we wanted and was right for us! We traded in our Audi's and not going to look back!

Best experience I've ever had getting any of my cars serviced

Felt very easy and straightforward dealing with the sales representative and finance manager.

Overall Service was very good. Had to wait for the car wash to complete.

I have taken my car in for every service, and just had my 60k yesterday. I am always greeted with a friendly smile, asked if want water or coffee, or a loaner car. Mark K is my rep and he has always answered my questions and been very helpful. They did advise I need spark plug changed, and new brakes on front. I did one and have to come back for the other. I have nothing but good things to say.

I brought my ML350 for service last month. Adviser Erik Bryar did professional job helping me with my vehicle. I had the best experience ever at the Mercedes-Benz of Bellevue! Thank you!

I loved the fact that Evan was very responsive and extremely helpful. He laid all the terms and conditions very clearly and was willing to help in every which way possible. He did a great job at explaining all the details of the lease and all the available options. He was great!

My first experience with Mercedes-Benz of Bellevue was great. Helen Kim has been an excellent salesperson. Even though my process took a little longer than I expected, it was a pleasure doing business with this team.

Good Good.

Our sales Kaitlyn has a very pleasant personality and we have great service from her

Christopher Wright, Bellevue Mercedes Sales Rep. was very knowledgeable, pleasant and helpful. Thank you!

Best customer service on the Eastside, never disappointed

We just purchase a new GLC 300 and could not have had a better buying experience. Thank you.

I went in to test-drive a 2016 GLA but didn't purchase on spot. The rep Anthony sent me initial quote and never got back to me after I requested for re-quote on select features. 3 days later I bought a 2015 C300 from a non-Benz dealer, but when I went to Bellevue Benz for help on figuring out some dashboard buttons. Rep Jack refused to help and told me to either read the manual or go back to the dealer where I bought the car, "That's what you paid for" he said to me, then slammed the passenger door as he walked way. I was shocked at how rude of customer service at Bellevue Benz, do they not know anything about paving the road for future sales opportunities?

Recently my car developed a strange noise, I dropped it off without an appointment and Raphael saw to it that I got a loaner and the car was looked at that day. It turned out to be a rare case of a transmission failure that needed a new one coming from Germany. Two days after the transmission arrived, I picked up my newly clean car - the extra time was needed so Raphael could make sure it was perfect. I can't speak highly enough of Raphael and the service tech (apologies for not knowing your name), the car is running perfectly again.

I purchased one of their trade-ins, 2013 Honda Civic. The car was in impeccable condition, and they gave me a list of minor repairs as well as the inspection results. Ashley and Sebastian my sales reps were very friendly and treated me with respect. They delivered every promise they made and they were clear when they weren't sure they might be able to. The latter part was more important to me, I understand that some things are not under their control, but they were always upfront and honest. Everything was so easy, even Jason, the finance manager was great to work with. Jason worked with my pre-approval from another bank, explained everything clearly, and the whole paperwork process was efficient. I would highly recommend this dealer, and would come back again if I'm looking for a vehicle. I've been to a lot of different car dealerships, and dare I say, this is the best dealer in the area in customer service and provide the best buying experience.

I had the best experience ever at the Mercedes-Benz of Bellevue! I had a bomb expert named Scott that truly went above and beyond into unconventional in order to put me in my new GLA! I'm in love with the car and am definitely a fan of the sales team as a whole! I whole heartedly recommend making an appointment with Scott! You won't regret it! He's quiet, knowledgeable and GMA GLA himself! He's also hysterical and patient....but now I'm describing him for a first date! I will definitely be back in 3 years for my next lease!

Found the car through internet , made an appt for reviewing the vehicle 2 days later. When arriving , I was warmly greeted by the internet manager Chris who introduced me Pam and sales manager Connie. Pam was explaining the features of the ML350 to me very patiently as it was my first MB at the beginning and after the sales. I used to be in the customer service years ago and totally understood where she was. Pam was an excellent person who has provided me a 5 star excellent service. I would highly recommend Pam to all of my friends.

Good customer service

I recently bought my first car from a dealership (2009 Subaru Legacy) from here. I have heard awful stories about car shopping at dealerships, but this experience was a good one. The sales person who was helping me, Ashley, was absolutely wonderful. She was super helpful, knowledgeable, patient and even fun. Also, she wasn't pushy which is something I can't stand in sales people. The dealership and Ashley treated me very well, the paperwork was quick and painless, and the price was fairly negotiated. I am very pleased with my experience. Even though I didn't buy a Mercedes, the dealership still treated me like royalty. I will be recommending them to friends and be returning there in the future.

My husband and I purchased a certified pre-owned cls550 last week from MB Bellevue. Jack Park ,our sales person, was very knowledgeable about the MB brand and helped us narrow down which model would be right for us as my husband and I were actually interested in two different models. After we selected the car the buying process was relatively easy and the customer service follow up has been great. I would definitely recommend MB Bellevue if interested in a Mercedes and Jack has been a great sales person to work with.

I purchased a new 2016 Mercedes C-Class 4Matic last month and the entire purchasing experience right from making an inquiry to actually driving the car out was absolutely amazing. Ashley Lohnes was the sales representative at Merc Benz of Bellevue who helped me through the entire purchasing process. She took the time to explain the nuances of purchasing process to me, patiently answered all my questions and kept me abreast with the status of my purchase (application for finance. car delivery, car detailing etc.). Buying a new Mercedes was a big decision for me and Ashley made sure I was comfortable making the purchase. I absolutely love my new car and delighted with the customer service I received at the Merc Benz of Bellevue. I have no doubt in my mind that I will remain in the Mercedes Family from here on. Thank you Merc Benz of Bellevue and Ashley Lohnes for your service.

Nice service and all the paperwork got done really fast

Good customer service Heru.

Chris Reade is a very kind guy. He is so patient and nice to introduce my specific model.

I just had the very best buying experience @ Mercedes of Bellevue . Evan Y Took a great deal of stress off my shoulders helping me buy a certified pre owned Mercedes . I can get very upset with pushy sales ,but Evan and finance manager and let me not forget the lady car manager get @ A + from me . Thank you for the service

Wonderful experience!!!

How sad that you are stopping your complimentary car wash service. Another sign I guess of Auto Nation buying the business. I guess I'll be off elsewhere now to buy my cars.... And your email explaining the reasons was plainly a poor excuse....

We worked with Dante Jenkins to purchase this CRV. The car was in like new condition, and from the first contact Dante was the best! He knows cars, is friendly, respectful and incredibly helpful. No pressure, just good, solid customer relationships and service above and beyond. We had only one issue with the car after we bought it, and Dante took care of it immediately. A great experience for us!

GLC300 4MATIC. Great service and very helpful staff.

Sales representative Wayne Thiessen helped us find the perfect car for us. The experience was pleasant and low key. Wayne was professional and helpful each step in the process.

Christopher Reade provided us with an outstanding buying experience. We couldn't be happier with the car or our salesperson. Chris went above and beyond quality customer care - before, during and after the sale.

Brought in our ML (CPO) Servcie has always treated us the same as if we purchased a 2016 AMG GTS. Service Advisors go above and beyond to ensure that all items on vehicle are diagnosed and repaired correctly. Kudos to Sheryl P and Marc! Thanks for taking car of our W164 :) I live :02 minutes away from Seattle MB, but choose MB Bellevue for my repairs

Great service, friendly people, clean facility. Very convenient...profesional.

My lease was expiring and I was looking for a new car. Evan helped me custom order new car and helped me all the way. The process took three months. It was wonderful experience. I thank dealership and Evan for maintaining such a high customer service standard.

Yu, Wenlu is a great help. he help us find what we needed. also he can speak Chinese. very helpful.

Best car buying experience ever. Jason was great to work with. Very informative and helpful. No high pressure just great work finding just the right car that fits me to a tee. Connie was great supporting Jason in making this deal happen. Thanks Mercedes Benz of Bellevue! I love my E350!

Evan and Team was awesome with the sale of my new car!

Pam found exactly what I needed in just few days Great job and sales person

I liek cars so much i had an orgasm

Great customer service. Anthony Ngo was very helpful and knowledgeable.

We purchased a ML 350. Best part of the experience was the agent who worked with us. He did a great job of showing us the car and explaining the features.

I had 2 different experiences with Mercedes Benz of Bellevue dealership based on the 2 visits that I made, one back in Aug 2015 and the other in Dec 2015. I attempted to purchase a SUV during my Aug visit but was met by a sales person who simply does not understand what customer service meant our simply too arrogant. He did not let me test drive the ML and asked me to get my car loan sorted first. That was simply rude and unprofessional. I bought an Acura MDX instead and it works out very well. In Dec, I was shopping for a compact sedan for my wife, and we love Mercedes Benz as we had it in Singapore and Hong Kong, hence, decided to visit MB Bellevue again for the 2016 C class. One thing for sure, I would not want to deal with that sales person. We looked around in the show room for the c class which was nowhere to be found then I saw a young Chinese sales person and asked if he could help me. He was very professional and attentive, asked for our requirements about the c class then went to get one for us to test drive. Never once he asked about how we plan to purchase the car. Now that was customer service. We ended up buying the 2016 C class that evening. The quality of sales people in car dealership is super important as the basically determine whether the customer experience is an excellent one or simply horrible. I had both with MB Bellevue.

My wife and I recently purchased a used car from Dante and the experience could not have been nicer. The entire experience from walking into the dealer to walking out with a new set of keys in our hand was excellent.

Helpful in sourcing pre-owned vehicle. Responsive to questions. Quick and easy process.

I went in to Bellevue Mercedes-Benz located in Seattle area to purchase my first Mercedes-Benz. I was fortunate to have Pam Pugel as my Sales Consultant. She was down-to-earth, highly professional, and pleasant. She answered all my questions and more important she has continued offering her tutorial services for teaching me how to operate different accessories and gadgetry even after the deal was sealed. The facility (both the gallery and service department) was extremely clean and inviting. The only little hiccup in the purchasing process had to do with the finance department that was taken care of through a couple of phone calls to my bank over a span of a few days.

Being in sales my whole career, I know how to rate a sales experience, and must say my dealings at Mercedes Bellevue, WA was one of the best ever! The entire staff was most knowledgeable and professional, congratulations and thank you to all!!

Great experience, We saw car online and went in for a test drive. The whole buying process went so easy. Very happy with whole experience.

We got great help from Evan, the process was smooth. We were presented many sensible choices and the process feels very honest and smooth.

We purchased a Mercedes Benz GLK 350 from Mercedes Benz of Bellevue. it's a good value for money and Denis Ivankin from Mercedes Bellevue is great to deal with.

Amazing service and beautiful cars!

Ed Brown always takes care of me in service. There is nobody better.

I just bought a certified pre-owned and the service was great. The buying process was smoother than any dealership I've been to. I sat on a comfortable couch in front of the fireplace and they brought everything to me to sign. I loved the experience and love the car!

I had a great experience with the internet sales department. While the online process was streamlined, the human touch of the sales personnel made the difference! Thank you!

MB Bellevue had the best selection of vehicles and very friendly service. They valued my time and the sales department went above and beyond to help me find the perfect car.

We had a very uncommon and tough to diagnose issue with our vehicle and once it was diagnosed was a several step process to address. Communication was courteous, consistent and thorough as was the work.

I am a Barrier customer till 2008. After three Volvos from Barrier, this time we purchased a Mercedes. Yes, Barrier dealerships are now owned by Auto Nation. But nothing changed. These dealerships still operate with Jimmy Barrier's principles. They don't pressure you. They answer all your questions about properly. They make sure every phase of the process goes smoothly. From sales to service, they treat you like you are their only customer. They make sure you are happy. This is a quote I really like from Jimmy Barrier. "If you think anything is more important than a customer, think again.

The sales man Scoot Glasser is a great guy with good attitudes and patience. He is willing to help me to solve any problems I have. Please, when you want to buy a Benz. Come to Benz of Bellevue and find him! You will not regret!

Jason was very helpful, helped us in every single way possible. I would recommend this dealership to any one who wants to purchase a new car.

I have always wanted a Mercedes. In fact, it's on my bucket list. I thought the sale person would be snooty but turned out it was quite a pleasant experience. Wish I didn't waited this long.

We had an awesome service and excellent support from Jason...

It was a pleasure working with Jack Park. He was diligent, responsive and very attentive to our needs and questions. I looking forward to working with you in the years to come. I've actually already recommended you!!! -Steve

Warm friendly greeting. Listened to our goals. Worked with us to secure agreeable finances.

They were very helpful throughout the whole process. Went above and beyond to accommodate my needs & made it happen. Thank you!

Enjoyed working with Lorenzo Johnson. He did not push in any way; he was responsive in every way!

Came in on a whim to see if this Mercedes dealership had a better inventory of the C-Class car my family was looking for. Denis was our salesperson, and was fantastic. We were up front with him on our intentions for coming in; primarily looking, and if there was something we liked there would be possibility of a sale. I like a sales person that works with you, and doesn't force a car you don't want just to make a sale. This was Denis, he worked hard to find the specific options I wanted. We both thought we wouldn't find anything that wouldn't compromised my must haves, but we found the needle in the haystack. Denis gave me a tour of the dealership, walked me through how bringing the car in for service, as well as using the free carwash. At the end of the process he took the time to walk me through all the options of the car, which was great. I usually dread the handoff from sales to the finance manager, as this is generally when the quality of service drops off, and it's out of the sales persons control. I was pleased dealing with the finance manager at Mercedes of Bellevue, he did a great job. Did his add-on package pitch, and when we said no that was the end of it. Finance Manager was nice, and helpful. The best finance experience I've had at a dealership! Touring the service department, I was impressed with how clean and organized it was. You can tell a lot about the quality of service buy how they present the front and back of the house. Mercedes of Bellevue puts a lot of effort here and it shows. Despite the dealership being part of the AutoNation family, I'm glad the AutoNation brand and sales tactics take a back seat at Mercedes of Bellevue. I've been to a few AutoNation dealerships in the past, and dread the sales experience. Not the case here, and that's great. Seems like they are continuing the Barrier quality and experience.

I thought about getting the G65 but decided to get something else. I might go back to it later.

Overall experience was superior from the many other dealers I have done business with over the past 30 years. I would not hesitate to refer someone to Mercedes-Benz of Bellevue.

Dealership was outstanding in service and sales. I was treated with excellent customer services and am very please I bought the car from this dealer. Service was fantastic and excellent.. I advise to all my contact to go to this dealership.

I visited Benz of Bellevue showroom to purchase a Benz C class. Right from the initial process till the time I got my car , the customer service was outstanding. My agent named Wenlu Yu clarified all my questions and came up with the best deal for me. Also, they spent time investigating into the car model that I wanted with respect to exterior / interior and they were able to transport my car from another dealer in no time. Wenlu and few other POC from the showroom answered my queries through text, call and were very kind with their responses. Great Work team and keep continuing this!!!

Prompt, courteous service from start to finish of scheduled maintenance service! Greeter, Jerome, is the BEST! Service Tech. Advisor, Patrick, is also the BEST! I've been happy with their service for over 5 years that I've been bringing my car to them for service and have never been disappointed!

I had my car in for a warranty repair, fuel tank replacement. The repair took more work than both Mercedes and I expected. Sheryl and Ed in service, made sure it was completed to my satisfaction and even replaced an additional part at their cost. Big props to Sheryl and the manager who approved it. I have not experienced a European repair shop which would go to this extent. They have earned a customer for life. I will be using Bellevue Mercedes for all of my service and car buying needs. Thanks! EC

I was new to Seattle and about to have my first car in my life, and I met Sebastian. He was extremely friendly and helpful. The whole experience was never aggressive or pushy. He kept being professional and offering me with choices to help me find the correct car. It was a great experience to work with him and I had my CLA class that I truly liked eventually. It really worth the time and efforts. Go to see Sebastian Hajmiragha, he was the man who totally changed my impression on car dealers.

The seeker Wayne and financial manager in Bellevue followed my case so seriously and they helped me so much to buy my car

They received me well from day one and helped me make my choice with various test drives.

My sales rep was thoughtful in helping develop a package that met my needs. Not pushy. Very easy to work with and made the process fun. The car I decided on is wonderful. Couldn't be happier.

one of the best car buying experiences that I have ever had

The staff was very helpful all along the way. We did a custom order and everything went smoothly. Definitely would recommend this dealership for the purchase of a new Mercedes. And the support after the sale, explaining all of the many features was great.

Do Mercedes Benz of Bellevue really care about customer service? If not , why you care set up a Facebook page.

I purchased a GLA 250. And I love this car a lot. Also I had received the best customer service and experience from Mercedes Benz of Bellevue. And in the future I look forward to having business with this story and their professional staff again. This is absolutely my best experience of buying a car.

This is my first time to experience the best customer service. Jason Boullion did his best to help me out even though I went to look on a pre-owned car. He never pressured me or hurried up and didn't questioned me if I was buying the car or not. Since I was checking on a pre-owned car, he showed me all the documentation about the car and gave me time to review them. He was patient and gave me the time to test drive the car even though it was a bit late already. This place is very customer friendly and they have lived up to their reputation. The best part is they are open to negotiations. Thank you for helping Jason Boullion!

They treat you like royalty here. I love coming in for even the smallest services.

I was helping my cousin find the right vehicle. Fortunately, she knew what she wanted but was having hard time finding the right car. We had contacted Mercedes of Bellevue and were promptly contacted by Anthony Ngo, who made it very easy and smooth. Within the hour, Anthony was able to locate the right car for the right price! We ended up setting up an appointment the next day. Anthony wasn't able to come in that day but had Jason Boullion help us when we got there. There were no surprises, and we were done within the hour! I highly recommend doing business with this dealership. And, of course, Jason and Anthony made it happen!

Christopher Wright was exceptional. The experience at Mercedes-Benz of Bellevue was close to flawless - and what hiccups we did experience (a delay in locating the vehicle we were looking for and a misunderstanding on whether or not they would take a personal check), they made up for it through professional service and an expedited paperwork.

Mercedes GLK350 - very knowledgeable and excellent customer service.

I had such a pleasant experience working with Denis when I bought my car here. The whole interaction was never salesy or pushy and he felt like a family member shopping with me for a car rather than a sales guy trying to make a buck. This was the first place I came in the morning and its where I ended up buying my car later that evening. Another really happy customer, Thanks MB Bellevue and Denis!!

Mercedes Benz of Bellevue offers outstanding customer service, competitive pricing, and great maintenance. There is not a single part of the process that they don't excel in. Greg Prokopp made the transition from lease to purchase so easy that I barely recognized I was buying a car! It was like chatting with an old best friend. We drove away with the car we wanted at the price we wanted with an included service plan. The choice is easy, go see Greg when you need a car.

Really enjoyed working with Pam P. to find the right CPO vehicle to suit our needs. Great dealership too - open and friendly with a good-sized inventory.

We stopped by and waited a while. It was Sunday and sales team was busy. However, we still got a great service by Chris W. and finally drove the GLK350 home that day before dinner time.

I wanted to buy a s class vehicle. I contacted the dealer and they were very open and considerate to what I wanted. I was extremely satisfied with the attention and service. I give 5 stars for all this.

Best car buying experience 2x now. Sadly we strayed once and will not make that mistake ever again!!!! Barrier is so awesome they even helped us fix the issues with the car we bought somewhere else!!! They go above and beyond for their clients.

I was contemplating getting an SL550 and looked online at the Bellevue inventory. Less than 10 minutes after inquiring about a specific car, I received a call from Christopher Wright. Christopher was very professional, gave me information and encouraged me to come in and take a look at this beautiful SL they had in the showroom. The car was exactly what I was looking for and during the entire process, Christopher stayed focused and professional, making the buying experience as painless as possible. I appreciate the work that Christopher did to make the process smooth!

I was served by Heru Tarjoto who were very welcoming and friendly. He brought around the showroom showing me all the car I was very interested and after I selected the one I wanted he gave me the best price he could give me which was quite generous. He also tried to negotiate the price lower with his manager which I appreciate greatly. I would recommend him to other and next time I buy a Mercedes I would approach him.

We purchased a GLK250 2 years ago from Mercedes-Benz of Bellevue. I just took it in for the annual maintenance - my second since owning the car. Mark answered my questions, met my time frame needs and provided proactive communication when the vehicle was done - and it was done before I expected! Wonderful service. Throughout the year I periodically get a tire pressure warning light. When I take it in on the fly, they always promptly take care of me with a smile.

After I had indicated my desire to buy a Mercedes S 500, I was guided to mysarisfartion on all queries, the deal was to my satisfaction.

Anthony Ngo was very helpful and responsive. He advised me very well and followed up with a courtesy call to make sure everything was in order after I left the showroom.

Painless buying process. We were in and out very quickly with our new car.

I was looking for a new car and went into Mercedes-Benz of Bellevue. Pam Pugel a sales representative was the first person that I met. I was interested in a CLA and she explained the information about the car. I was impressed by her helpful, non- pressured approach. When I went back a month later, I had her business card in hand and specifically asked to talk to her. Throughout the car buying process she was attentive, helpful and thorough in her approach. When the car was delivered and I went to pick it up she made certain that I understood the different features of the car. The whole process of buying my car from Mercedes of Bellevue was the positive thanks to Pam.

I stopped in MB of Bellevue asking to test drive a GLK 350, having absolutely no intention of buying a vehicle at that time. A very personable and informative sales person named Mark Mattecheck helped me. Long story short, I bought GLK 350 that day.