Sleazy business practices used here. Test drove a vehicle, later in the day decided I wanted to purchase. Agreed on terms via text and phone call. Was told they could not hold the vehicle for me even with a non refundable deposit for the 1 hour it would take for me to drive back in. Was told it is first come first serve and there is another potential buyer test driving it so I should hurry it. I show up with a check written out ready to proceed but they tell me they are holding the vehicle while the other potential buyer is still there making up there mind (whom had not actually provided an offer or signed a letter of intent to purchase). So I got to sit in the lobby for 45 minutes and watch out of the window as the sales manager looked over the vehicle with the other buyer and then negotiate using my signed agreement as a form of pressure and bargaining power. Don't trust what they tell you as they have company policies that are conflicting and could care less about wasting your time.

Recently, I had a great lease buyout experience with Lorenzo. I inquired about purchasing my lease over the phone, Lorenzo's transparency with the information he provided was refreshing. Lorenzo was very accommodating during the entire purchase process. After making it down to the dealership, I had mentioned to Lorenzo that I needed my car serviced, but appointments were a few weeks out, Lorenzo was able to get my car into service when I was going through finance. I would highly recommend Lorenzo, he made it stress free and enjoyable.

I had to take my car in for service and Jesus was my service advisor. He is by far the best advisor I’ve had at a dealership! He was such a gentleman when he spoke and never made me feel that I was just another customer. He spent time to talk about the issue and answered all the questions that we had. He was honest, relatable, and truly a great person! So happy with my service and Jesus! I will no doubt be coming back to that dealership! The company did a great job in hiring Jesus and there should be more people like him in these dealerships! I don’t often leave reviews, but he was amazing and deserves all the compliments in the world!

Nick provide complete and timely information and it was a non pressure experience

super weird Russian kid, I went in to see some new cars for summer and asked for my social media and I denied and he suddenly found me on everything and is messaging all my friends about me... I just don't think that's appropriate or professional for any Bellevue associate to be like that, im considering calling the cops because I don't feel safe

👍

I was here for service. Express service plus inspection. In and out in a few hours. They were very professional and provided details about the inspection.

Scheduled a service here, then had to move it to a different day. Called to have it changed and got a confirmation over email of the new time and day. Double checked to be sure I didn't mess something up on my end and the email confirms I got the date, time and location right. I show up, there is no appointment in the system. Not only that, I am told the technician who can help with the issue I have isn't in on Saturdays, so I have to come back some other time. Which they could've told me on the phone when I called to reschedule this. Waste of time.

I am writing to express my utmost dissatisfaction with a recent used vehicle purchase, and I wholeheartedly advise against choosing Mercedes Benz for any automotive needs. My daughter who just finished college was hoping to buy her first car seamlessly from the renowned Mercedes Benz Dealership in Downtown Bellevue. Instead, she had a terrible experience that left her deeply disappointed and frustrated. The current situation not only places her in an immensely inconvenient and hazardous position but also raises questions about the ethical and professional standards upheld by Mercedes Benz; it has a clear focus on commission and revenues rather than an ethical approach to selling vehicles. She has been deeply disappointed and felt deceived by this transaction, as the purchase of a reliable and functional vehicle was of utmost importance to her. She chose the dealership in Bellevue as she trusted that Mercedes Benz complies with WA state law which says ‘Dealerships in Washington are required to disclose any known material defects in the used vehicle to the buyer. She knew if the dealership failed to disclose known issues or misrepresented the condition of the car, it may be considered a violation of consumer rights’. To provide you with a brief summary, she purchased a used 2011 VW Tiguan from MB dealership approximately two months ago. From the moment she drove the car off the lot, she encountered a series of issues that the dealership has refused to take responsibility for, despite marking these issues as "meeting standard" on the report she received during the purchase. The buying process itself was far from satisfactory. She felt pressured to sign a deposit on the vehicle without adequate time for consideration. Furthermore, despite her request not to run her credit again, the dealership did so, negatively impacting her credit score. Just to add to already existing, the male sales manager referred to her as "sweety." Such a condescending term is completely inappropriate and disrespectful, undermines her credibility and autonomy as a customer but also upholds harmful gender stereotypes, creates an uncomfortable environment and biases in male-dominated industries. Just two weeks after the purchase, the car started experiencing sudden and recurrent engine failures, occurring both at home and during errands. The dealership's response to her plea for assistance was disheartening, stating that they could not take any action as the car was sold "AS-IS." Additionally, the car's oil level dropped dangerously low, prompting her to add three quarts of oil to bring it back to a normal level. Further inspection by an independent mechanic revealed multiple issues, including loose battery terminals, a coolant leak, an oil leak, and a need for brake fluid flushing. What adds to her frustration and disbelief is that the service report provided by the dealership marked all of these issues as "meets standard," while minor concerns such as streaky wiper blades were deemed worthy of disclosure. It is inconceivable that all of these problems suddenly surfaced within the mere 1,000 miles she drove the car. She confronted the dealership with this evidence, expecting them to rectify the situation. However, she was met with dismissive and unsatisfactory responses (Mercedes Benz: manager Tony and sales rep Junyi Xu) . She was repeatedly told that the car was sold "AS-IS," and the service report was deemed irrelevant, despite its clear contradiction to the car's actual condition. The dealership claimed that the issues she raised were "above standard" and, since the car was deemed to be "in working order" at the time of purchase, they refused to take responsibility. This situation raises serious concerns about the authenticity of the inspection report. The very essence of buying a car from a reputable dealership is the expectation that it has undergone a thorough inspection, repairs, and meets high standards. Regrettably, none of these expectations were met.

My daughter recently out of college and on a tight budget wanted to buy a used car. She went with Mercedes as even she would need to pay more than in a private transaction (or transaction with maybe less reputable dealer), she wanted to have some reassurance the car is checked. She got a clean bill from Mercedes with all points supposedly inspected (and some supposedly fixed). Within days she started getting problems. A visit to a mechanic discovered oil leak, fluid leak (requiring a water pump replacement, and a sort of other issues with the cost to fix around $3000. Mercedes did ignore her appeal as the car was sold “as-is”. There needs to be a lemon law, as it is impossible that a full inspection gave a clean bill while the car had multiple issues.

Bought a GLS from here last week, was assured that the car was fully detailed inside and out, came to find out that under the cup holder mat, was this unacceptable mess of coffee, caramel, tobacco…etc goo. It’s clear to me that this dealership doesn’t give any type of attention or thought in their cars. This is just the surface level of basic cleaning; if this isn’t taken care of, who knows what kind of problems lie within the car. Again, first time encountering this type of travesty in my 10 years of buying/owing cars. Honestly would recommend going elsewhere for a Mercedes. Would not trust this dealership for any type of vehicle/service moving forward.

First time with MBZ Bellevue....excellent experience!! They kept me informed of their progress throughout the day.

Had the opportunity to work with Tae & Lorenzo… Let me just start off with saying how WONDERFUL they both were. I had called initially & a woman was very short, not helpful, & a little rude, if were being honest.. **BUT Tae had heard this conversation & gave me a call personally & really wanted to help me out! He then set me up with Lorenzo who spent the day helping me design and build my own vehicle. The experience was incredible, he made sure every i was dotted & every t crossed. The patience Lorenzo had with me was unmatchable! A LOT goes into building your own car & Lorenzo made this process so smooth & enjoyable! This was by far the best car experience i’ve ever had! I’m coming from Lynnwood mercedes & I’m so grateful that i came to Mercedes of Bellevue! 10/10 recommend Lorenzo as your sales guy! He will make sure you’re taken care of!

I recently had the pleasure of purchasing a Mercedes Benz GLC 300 from Mercedes Benz Bellevue, and it was, without a doubt, the most seamless and enjoyable car-buying experience I've ever had. The level of professionalism, efficiency, and, most importantly, warmth that Heru Tarjoto exhibited throughout the process was genuinely commendable. I appreciate the follow-ups from Heru post-purchase. His continued dedication shows me that he doesn't just see this as a one-time transaction but rather as the beginning of a relationship built on trust and mutual respect.

GM at this location is completely unprofessional. Left numerous messages no replies. I guess he doesn’t care for his clients satisfaction.

good experience and easy communication with service advisors.

Perfect Service Got a good financial offer You can come at any time and solve any problem

Update on experience selling lease to dealership: After a couple of communication snafus (which were the result of one particular employee), Mercedes contacted me and is working hard to correct the misunderstanding.

Just bought my first Benz here with Sales Associate Derek Einfalt, he is professional, patient and detail-oriented to customers that I highly recommend to work with. With Derek's help, I was not only able to understand the features and options with my desired model, but also the test drive experience helped me actually feel what the cutting-edge functions could bring convenience to me. Most importantly, he helped me to find the best car to meet my requirements with the best deals I could have to complete my one stop shopping including trade-in process. Love that.

Fantastic experience with the MB-Bellevue team. Went in to purchase a unique vehicle and our sales specialist, Trent, took amazing care of us. He was right there to greet us as soon as we arrived and was able to get us off on a test drive quickly. When we returned, he answered all of our questions and got us through the purchase process quickly and easily. While we were waiting to sign, he kept us posted on the process and made sure we had whatever we needed. Additionally, our CFS Manager, David was able to get all of our paperwork processed quickly and easily. Overall, the buying experience with smooth and enjoyable. Would definitely work with this team again for another purchase!

Cameron was kind and helpful to our car's service needs. We got some discount towards the end of the service and were impressed with the services for the car.

It always a pleasure to work with Jesus Guerrero, he is friendly make customer feel welcome and want to come back.

Great care, total professionals after delivery answered all questions immediately. Hocked up connected car perfectly.

Always great service, but super expensive

Daniel was amazing to deal. His offer for my BMW was thousands higher than other places, including CarMax. He was responsive and engaging, can’t say the same for other places.

Daniel kao is so nice and help us a lot. It is a excellent buying experience.

Great experience. Very quick and prompt assessment and repair. They even got an Uber for me to get home and back. Highly recommended.

Mercedes Benz of Bellevue has excellent customer service. Chris kept me informed of my car’s progress every step of the way. Despite not having a loaner vehicle available, I was still given a courtesy Lyft ride. I have used Mercedes Benz of Bellevue for all of my cars scheduled and surprise service needs and highly recommend them.

Mercedes Bellevue has the best service department. So easy to schedule, so easy to pull into the service area, very convenient shuttle service using Lyft and all work completed on time!

My experience with BMB was decent. A bit longer than I hoped for (isn’t it always?) but it was fine. The payment calculators online should really include tax. I went in with a solid idea of what I could/would pay based on the kbb app. However at the end of the process, I had to add another year to the loan, and ended up with a monthly payment that was about $200.00 more than anticipated. The last time I bought a car, I used a car broker. Nothing against BMB (they were good), but I will probably go back to that next time. Just less hassle all around.

Visited Mercedes of Bellevue service center to address a recall on my car. Justin Purdy discussed the Service B to be completed on my vehicle as well. He misled me to believe a promotion that was being offered would expire by the end of the week so that I would agree to get the service completed that day. I looked up the details of the promotion myself after I had dropped off the car and the website show it expiring at the end of June. When I called Justin to address this with him, he was very rude. Told me he's not responsible to know the details of the promotions their service department is offering and then hung up the phone on me. Worked with Andrew to pick up my car and he didn't address my issue at time of pickup. Worst experience ever by a service center. I am shocked they have these types of employees representing the company.

Lola in the service department at Mercedes Benz of Bellevue provides great customer service, above and beyond expectation. Actually the entire service department does a great job. So glad we bought our MB from them.

I am so very blessed and grateful for the staff at Mercedes Benz of Bellevue Washington.....Lorenzo Johnson went over and beyond the call of duty to provide the best customer service experience possible to make sure that I found the right SUV. Lorenzo is the best in his field at putting his customer's needs and wants first....I look forward to referring as many people as possible to Lorenzo for their vehicles needs...THANK YOU LORENZO FOR BEING A SUPERSTAR

I have 2 vehicles serviced by Bellevue Mercedes and they always get my cars in in a timely manner, are very thorough with looking over the whole car, are expedient at fixing or servicing the car, and they even arranged a free Lyft for me when I needed a ride to the dealership and my wife was unable to take me. This dealership is my “go to” dealer to buy a car, service a car, and get help with my operation of the vehicles in any way. Auto Nation really does a first class and fairly priced job.

I called to see if you had tires, at first parts dept, little short-you just want price or do you really want tires? Stated I want tires and fast. He found he had 4, held them and transferred me to service. I spoke with my service rep, "I am sorry forgot name: was friendly, and helpful. He got me a ride to my work by Roman-who was very pleasant during the drive to my work. I was very impressed with the customer service, as it is lacking in todays environment. I felt they went above to make pleasant experience. They fit me in super fast, and took care of me so I could take care of my business clients as the work was getting done.

First rate. Even though I could go to a specialized tire dealer, like Les Schwab or Discount Tires or Costco, to swap my winter tires for summer tires, I feel that using the Mercedes dealer service department for the work ensures that it is done correctly and that the tire monitoring connections are properly hooked up. The cost to switch the tires is roughly comparable to what I would pay elsewhere, and since we only have one car I am also able to get a loaner car while the work is being done rather than having to wait around in a tire store lobby for several hours while the tire swap is performed.

Jesus was wonderful?he made the car service experience very pleasant. I will always request him!!

I went for a warranty service and to get, a broken headlight checked out and they wanted to sell me something so badly like they’ve never seen people come into the dealership. They told me the wrong brake measurements 3 times, and they wanted me to purchase a battery cover for 300 dollars 🤣🤣🤣

Really appreciate the staff. It was quick and painless! Gary was great! Mark the manager was amazing!!! Thanks guys

My first service and I have to say how impressed I was with Cameron's attention and assistance.

My car was given annual service which was done exactly on time and Jesus delivered it to me when it was finished and the Lyft driver did not show up. i could not have asked for better service.

I had a fantastic buying experience with Lorenzo. He took incredible care of my family and I while picking out our new car. The entire process (test driving, financing, etc,) was smooth and really efficient. I will certainly do business with MBBellevue again. Thank you Lorenzo, I love my GLC!!

Autonation has sent me multiple emails and texts about an $89.95 express A service. We don't put a lot of miles on our Mercedes, so I thought I'd try it. I scheduled the appointment online, received confirmation, and brought the car in for a noon service on a Saturday. After I brought the car in, the service advisor (Cameron) told me that they don't do Express A service and that he'd never seen the coupon I'd brought in from Autonation. He also said they have "trained technicians" and not specific express technicians, so regular techs do all service. I pointed out that the coupon was from Autonation and also pointed out the Express Service plastic pylon they had near the service bay entrance. He said they could probably get it done by the end of the day, which would be about 5 hours later...I said since it was an express service, I was planning to wait. I think I'd been told by a service advisor previously there that an express service would take 1 hour and a regular A service would take 2 hours. He talked to his manager and told me that he could not accelerate the service because "all these other cars are waiting and we have to limited technicians". He also said they "lose money" on this type of service. At this point, I decided to cut my losses and left. I am very disappointed in this dealership for wasting my time and the attitude I received here about the express service that Autonation offered to me... I do not recommend express service at this dealership, otherwise you may feel belittled by service advisor snobbery as I did and not receive decent service. If they don't like to do express A service, they should not be sending people advertising email coupons and text messages. BTW, this is our third Mercedes bought from this dealership (first two from Barrier) ...

Johnny was nice to explain the details of a car and was clear about what he could help with.

Do not ever give these people your contact information. I was connected to them while looking to sell my car through Carfax. These creepos texted me "hey" literally 17 times in a row last night.

All they do is lie. Even if you were to point something out; like it?s right there in your face, and they will still lie. And detailing isn?t a thing the do well, or at all.

It looks like my expectation for Mercedes quality and first in class engineering was misguided. My babied 2014 GL-450 with 62,000 miles blows out the #1 piston. The lack of empathy was evident when the quote was given “$40,000 for the motor, $10,000 for the install, what would you like to do”. When I said I would not and could not afford to pay for that he gave me 2 days to “get my car out of here”. WOW!!! I’m pretty speechless. Now I own a beautiful 6,000 pound paperweight with a Mercedes emblem on the grill. Looks like I need to buy a bigger desk.

Excellent service . Good information provided. I moved from Texas and appreciate the accuracy of service and dealership

Riley its a great Sales person.Was a pleasure to work with him.Fast and easy! Paper work Fast and easy with Rashid Mansour!Thank you!

I honestly had a pretty awful experience with the sales department but I’ll just chalk that down to bad timing. However, I am writing this review because of the excellent customer service I got at the service department. I had sort of a strange issue with chattering on my windshield from the wipers. I ended up running into Dan, who dropped what he was doing and cleaned and polished my windshield, right before closing without hesitation. Great people. Will definitely be back for service!

I felt that I was treated respectfully and kept informed about the progress with both my service and sales expectations.

Just spoke with possibly the rudest service customer service agent I have ever dealt with. Cut me off mid sentence by placing me on hold when I was speaking with her. Seriously considering taking my long standing history with service with Mercedes’ to a different location. Professionalism should be expected when paying more than above average prices for service or at the very least a minimalistic effort to be pleasant. Would not recommend service at the Bellevue location as this is not the first time this has occurred.

I?ve been going to the Mercedes Dealership since I bought my SUV brand new in 2018. I?ve always felt taken care of. My back seat was locked shut and when they saw they didn?t have any appointments to schedule for a while the sprung into action since my warranty was up in a few miles. They fixed it (cable came unplugged) and even washed it. I also want to make note my service guy was on his day off/vacation but was texting me the progress on my vehicle the whole time. Thanks Chris!!!

Nice guys in the service department. Thanks for the help 👍

It’s a nice experience, they do the job quickly and professional.

Great experience with Sheneta in service

Riley its a great Sales person.Was a pleasure to work with him.Fast and easy!

Riley its a great Sales person.Was a pleasure to work with him.Fast and easy!

SAM ALAMEDDINE WAS FANTASTIC I WANTED THE BATTERIES ON MY KEY CHANGED AND WAS SUPER HELPFULL. HE HE

Daniel Kao is very helpful and makes the whole buying process feel like a charm

We've been paying this dealership roughly $1000-$1200 every year for like ten years to service our car a 2011 ML350. We got a recall notice recently and Mercedes told us to have the car towed to this dealership and work with them on a loaner since the car should not be driven because of a break defect. Call the dealership and they flat out refuse to offer a loaner. They initially say that I have to pay out of pocket for a rental. I told them that the recall folks told me that the dealership would set me up with a loaner. Finally they say, okay we will reimburse your for a rental after you pay for it and bring in a reciept. This is for a car that was $60k when purchased and has netted this dealership ~$1k- $1.5k in revenue every year since it was purchased. For a manufacturing defect that renders the car not suitable for driving for two weeks they will not offer a loaner or work with a rental agency to provide a rental. Just absolute atrocious service and way to lose a customer. I'd advice you to go a different dealership because these guys apparently only stand behind their cars for like 5-7 years and then you're on your own after that.

We walked around for 20 minutes on this lot and nobody tried to help us. Would have been nice to have received a simple welcome. We were looking to purchase a brand new SUV, and decided to walk next door to the Porsche dealership. Sadly, nobody welcomed us there either. On to Land Rover tomorrow night. Hoping we don’t strike out. :) *Update - We did end up going to Land Rover Seattle and purchased a Land Rover Range Rover. The experience was exceptional. In fact, my wife just recently went back to have a couple things taken care of and she was blown away by the white glove treatment. I included photos of our new vehicle the evening we purchased it.

Lorenzo assisted with the lease of our vehicle. He is personable, knowledgeable and helped us through the entire process. MB Bellevue and Lorenzo have earned themselves a repeat customer based on the quality of service they provided. I will not hesitate to advise others to go to MB Bellevue and reach out to Lorenzo. Thank you again for all of your help.

I had a great experience buying my GLS550 at Mercedes Benz of Bellevue. Sam & Arthur were wonderful. They knew what I wanted in a vehicle & put me in touch with an awesome financial person. I love my car & enjoying it. I will definitely recommend them to my friends.

Sweetest customer service ever

I don't typically leave reviews, and I ultimately didn't wind up purchasing the car-but that was on me. My experience was excellent due to a few factors. Johnny-the salesperson I was working with was a consummate professional and was on top of every question I had. He also has extensive knowledge and a background with MB cars. Being an out of state buyer, generally requires some extra work on the part of the dealership and I really was happy with the enthusiasm and quick responses to inquiries. The bottom line is that I was very satisfied with Johnny and the whole experience. It was nice to deal with professionals.

Yaro is a great salesman, happy with the car! Will recommend highly!

Jesus was the best! He was able to take my car in last minute and have it serviced in a timely matter. He was knowledgeable, friendly, and upfront with what I should expect in costs, so no surprises.

I recently had the pleasure of working with Junyi Xu aka Johnny at Mercedes-Benz of Bellevue, and I couldn't be happier with my experience. From start to finish, Johnny was friendly, knowledgeable, and professional. When I first arrived at the dealership, I was greeted warmly by Johnny, who took the time to ask me about my needs and preferences. He listened carefully to what I was looking for in a car, and was able to recommend several options that fit my budget and requirements. Throughout the test drive and purchasing process, Johnny was always available to answer any questions I had. He was patient and attentive, and made sure that I felt comfortable with my decision every step of the way. Huge thanks to Johnny's expertise and guidance. I would highly recommend him to anyone in the market for a new or used car, and would definitely work with him again in the future. Overall, my experience was top-notch, and Johnny played a huge role in making it so enjoyable. If you're looking for a knowledgeable and personable car salesman who truly cares about his customers, look no further than Johnny.

I want to recommend Sam for his great hospitality, he's an amazing sales person very professional and perfectionist

Buying experience was ok. I walked in with a check from my bank ready to buy. I was guaranteed I?d get a better rate from them. Hard to pass that up so I accepted. I got a better rate but not without extra hassle and time, I would almost rather have paid more to avoid all of it. In the end I?m not saving that much more. Recently took it in for my first service, took 2+ hrs for an oil change and they didn?t reset the system so my service lights are still on. I bought the service package to ensure great service for my recent car purchase but it?s been mediocre service throughout the whole process. I expected more buying from a Mercedes Benz dealership, but maybe they treat me different because I bought a used vehicle that?s not a Benz? The best honest service I got from there was with the lady that took the car out on a test drive with. She was honest but gave great tips and listen to what I was looking for in a car.

I had pleasant experience with Sam ! Ive been looking for a while to get an upgrade on my car and he sure provided exceptional care and hospitality. Definitely reverting back for an upgrade with Sam.

To get someone on the phone or make an appointment you’ll need 2 days and promises that someone will call you back . No wonder guy just sets his GT on fire and getting a BMW. Next car BMW. With this kind of service

Evan Biddle, Service Advisor handled my 2-year service with knowledge, professionalism and made sure the car was ready at my appointed time.

Angela helped me get the car of my dreams (I didn't know it would be but wow!) she was so professional from start to finish and did everything to make our car buying experience with Mercedes-Benz of Bellevue an amazing one. In addition to her professionalism, she treated my family like we were her family. Mercedes-Benz of Bellevue I hope you know how lucky you are to have her representing your business. Hang on to her!

Wayne Thiessen always greets you with a smile whether he is hurried or not. His vehicular knowledge is fathomless. Please reward him for his outstanding service to your customers.

Very pleased with the quality personal service afforded me by Chris from start to finish in connection with my car's annual check-up and related repair work.

We love our new Mercedes ??. Great customer service. Thank you so much.

Had a pleasant shopping experience with Jacob Baker. He was kind and very helpful.

Been working with Jacob Baker all week on finalizing on my dream car, but when he was busy with another client Riley You stepped up and showed me what Mercedes customer service was all about. Will only buy my cars from them!

I was feeling apprehensive before walking in but I was instantly greeted by Riley You and his friendliness, professionalism and patience made the process simple and easy. Jacob Baker also stepped in and together they helped find the perfect car for me!! If you’re about to go in make sure to ask for Riley You and Jacob Baker!

Riely You and Jacob Baker were the best! I walked in unsure of what I was looking for and they landed me on the perfect car for my needs! 5 star service from Benz I wouldn’t have expected anything less!

Jacobs experience, knowledge of all things Mercedes, and attitude is absolutely unmatched. I was dealing with a custom order at a different location and they did not meet my expectations. Jacob went over the top. I dealt with him from the moment I walked into the place and he delivered the best experience I could have asked for. If you walk in the dealership ask for him. Guarantee you will be pleased.

I highly recommend shopping the Mercedes at Bellevue; and specifically working with Anita Mwiruki! Her knowledge is impeccable; she can help you find the car that truly fits your needs. She’s incredibly kind and professional and out performs many other agents in the area. She’s very attentive and answers every question asked throughly, she understands the needs of a client when making a large purchase. Phenomenal overall experience!

Jacob Baker and Riley You. 10/10. That's it, that's the post 💯🙏🏼

Jacob Baker and Riley You were exceptional. I came in with no faith in car salesmen and they restored said faith. From answering questions and being very knowledgeable and kind, you couldn’t get better customer service from anywhere else! 10/10 will buy again, maybe I’ll even crash my car just so I can buy another one from them

Even though I wasn’t planning on buying a car yet Jacob Baker was excellent with answering questions and helping me plan for my next purchase while I was in service.

Riley you was exceptional. Answered all my questions and was efficient through the whole car buying process. Will definitely be returning the next time I need any vehicle, not just Mercedes. Thank you!

I had an amazing shopping experience with Jacob Baker. Couldn’t be happier with my new car!

Top notch excellent service. Lorenzo in sales is the best in business.

We walked in to browse the inventory,Destiny greeted us and started asking questions to figure out what kind of vehicle we are more interested in and showed us different options without being pushy or making us uncomfortable. She was very friendly and very patient and professional.

Bought my first Mercedes at Mercedes of Bellevue with Destiny and she was really nice 10 out of 10 recommend will be referring all my friends and family to this place.

Had a great experience start to finish Destiny Martin made it easy and fun.

Yesterday I went into Mercedees of Bellevue and was greeted by Gary right away, who ended up being extremely helpful in locating not only the colors of interior and exterior but almost the exact model of car I was looking for, we test drove it and everything went incredibly smoothly (pun intended) it's a Mercedes! I highly recommend Gary! He's super knowledgeable and will locate what you need. Your needs are his top of mind and is incredibly kind and willing to work hard on your behalf. Go see Gary and buy your next car

Loved working with Anita! She was personable and friendly, knowledgeable and informative. Anita made me feel so comfortable—I know I can trust her.

Great car dealership with quality cleaning service. I want to express special thanks to Gary Basilio for detailed advice and help!

I came here with a few questions regarding a couple of the models they had in stock. I worked with Destiny Martin who was super helpful in providing me with all the information. She was very professional, knowledgeable and friendly despite knowing I wasn’t going to purchase anything that day. I would recommend this dealership to anyone thinking about purchasing a Benz.

Destiny is a rockstar! I love coming here! She makes my shopping experience so amazing. Thank you so much Destiny :)

Cameron was fantastic! He took the time to explain what was required on this particular service and he kept me informed throughout the day as to when my car would be ready. Check out was a breeze! Thank you Cameron!

This place has great customer service! I was particularly pleased to meet Ms. Anita who helped me with car selections. She knows what she's talking about, she's friendly, and she has a lot of patience to have answered all of my questions as I try to figure out my next car purchase. Thank you Anita!

Frustrating experience from start to end but I am glad I am over the hill. I leased a new vehicle from them in 2019. The manager then was super rude and they tacked on additional charges to my lease which they refused to remove. 2022 and not much has changed, I was there recently as they approached me to buy out my lease. Even after having a written offer, they tried to reduce it claiming that car had additional damages, there was none. After proving that I purchased and serviced the car from the same dealership they backtracked. In the end I did have to pay extra for the damaged tire (not nearly as much as originally claimed) as I just wanted the whole thing behind me. Would not recommend. Edit: Just so its not detrimental to the employees, Anthony and Cameron were super courteous and polite. It was the manager who tried to haggle and was rude.

Nick was awesome and will definitely be sending my friends here, extremely helpful and professional. Looking forward to making my next purchase here!! Go team AMG 🙌🏼

Check in was easy, contacted by text, car was ready ion time

Anita was so lovely and so much help while i was shopping around the a new car, she made me feel so comfortable and didn't pressure me at all like i feel some places do, I'm so excited to be buying my new Mercedes and it's all thanks to Anita & her amazing help. Definitely would recommend her to all my friends and associates if they are looking for a car.

I recently purchased a car from Mercedes of Bellevue and had the pleasure of working with Lorenzo. I have to say, Lorenzo is one of the best salespersons I have ever encountered. He was knowledgeable, friendly, and extremely helpful throughout the entire car-buying process. Lorenzo took the time to understand my needs and preferences and helped me find the perfect car for me. He was patient and answered all of my questions, making sure that I was comfortable with my decision. He even went above and beyond to show me some of the features and capabilities of the car, which helped me feel confident in my purchase. What impressed me the most about Lorenzo was his professionalism and genuine care for his customers. He made me feel valued and important, and I could tell that he was truly invested in helping me find the best car for me. Overall, I would highly recommend Lorenzo to anyone looking to purchase a car at Mercedes of Bellevue. He made the process smooth, enjoyable, and stress-free. Thank you, Lorenzo, for your exceptional service!

We were met on set by Riley You, who expertly assessed our situation and recommended a car for us. It is a perfect fit for our needs. Riley and the others we felt with at the dealership were professional, knowledgeable, cheerful, and clever. This is a first-class operation.

Lorenzo Johnson helped us with our new GLE 53 AMG! He is the most amazing person We have ever worked with. Lorenzo is very caring, helpful, kind , knowledgeable person. We wish all people would be like Lorenzo! If you ever need to buy a new car or take care of your existing vehicle please contact only Lorenzo at MB of Bellevue, WA!!!!

Boni and Dan, are so helpful , they display professionalism in dealing with us customers.We appreciate their good service.

We had such a great experience with this dealer, we worked with Gregg who was absolutely terrific! He made the buying process so painless and actually enjoyable. I have bought cars in the past but never had such an amazing experience! He didn't pressure us at all which is a HUGE plus! We went to finance and they didn't force us to add on any additional warranties even though he offered them all. They both explained everything in great detail but never forced anything on us! My husband and I bought our dream car tonight and would recommend them to anyone we know. I thank them tremendously.

Nicholas Hornsby is a wonderful Mercedes agent. He helped us into a wonderful and beautiful EQS sedan and out of a Elon musk’s poor excuse of a suv. Nicholas’s caliber of knowledge for the car and all the intricate details to make our deal smooth and with low friction shows the type of wonderful agents MB of Bellevue churn out. We will definitely buy from Bellevue MB over Seattle MB any day. Thanks for keeping it real Bellevue MB!

Nicholas Hornsby is a wonderful Mercedes agent. He helped us into a wonderful and beautiful EQS sedan and out of a Elon musk’s poor excuse of a suv. Nicholas’s caliber of knowledge for the car and all the intricate details to make our deal smooth and with low friction shows the type of wonderful agents MB of Bellevue churn out. We will definitely buy from Bellevue MB over Seattle MB any day. Thanks for keeping it real Bellevue MB!

Overall it was fine. They sandbagged the estimate d time of completion significantly. I dropped my car off at 8:40am, and they said it?ll be done sometime between 1pm and 3pm. They were done by 11:30am.

Trent was amazing! Very professional and friendly and he took his time to help us make a very comfortable decision.

My service advisor Scott went above and beyond. I was having a fuel smell issue and was a advised the earliest available appointment was over two weeks out. Scott got me in the next day, ensured the problem was identified and had the technician complete the fix same day. Even better news was that it was covered by an extended warranty and no cost to me. Scott was great at communicating and I couldn’t have hope for a better outcome. THANK YOU SCOTT!!

Shout out to Jacob Baker for helping me with my trade-in + new car purchase! Knowledgeable, attentive and patient. Second car from The dealer and great service as always.

The best man for your car purchase, truly genuine. I am blessed to share that, you can rely on Sam to answer all your questions and emails and always makes himself available.

The most genuine hard working sales person there , if you are looking for the an elite honest sales person don't look any further and ask for SAM!!

Had a great experience with Lorenzo, he is by far the best sales guy. I recommend every one to work with Lorenzo Johnson.

Great experience looking for a new family car. Anita was very sweet, helpful, and professional.

Nicholas Hornsby the sales associate helped to assist me to buying my car. Thank you for being friendly and answering all my questions.

Sam was extremely helpful and knowledgeable salesperson on our visit to the dealership, we will recommend our friends and relatives to Sam for his services. We especially appreciate the communication skills and transparent approach

Experienced, friendly and reliable service staff. Overall satisfied with the service they provided.

I have never had a better experience buying a car. From the second my husband and I walked in the showroom we were made to feel welcome. Everyone at the dealership we interacted with was upbeat and kind. Sam Alameddine, who was our salesman was the absolute BEST. He was professional, knowledgeable, accommodating and extremely patient during the two day process it took to find the perfect car for me. At no time did I feel any pressure. I love my new car!

Recently moved to the area and have been in the market for a new car. Came in with my husband and I can’t rave enough about the amazing experience I had with Angela. She was so helpful, she listened to exactly what I was looking for, and answered all my questions with absolutely no pressure. She truly was the best and had so much patience with me. If I could give her 10 stars I would

I came in to see what purchase options I will have once my current lease is up. I had the pleasure of speaking with Angela Solario. She was so knowledgeable and very easy to work with. Her no pressure approach really allowed me to think through all options. I will definitely be back once my lease is up! Thanks Anglea!

Mechanic drove with us to hear the issue. Pinpointed the issue and got it fixed. Check in and out was easy. Been getting two different c300 serviced here for over five years. Always great service.

Just got my MB GLE serviced at MB of Bellevue. And as usual my service rep Jesus Guerrero knocked it out of the park. Exemplary service amd attention to detail. Jesus is one of the reasons we keep coming back and buying MB cars. Thank you Jesus. 👍

The sales person Kristina was very pleasant and helpful. She did a great job.

First time buyer of a Mercedes. My wife and I were helped by Derek. We took a test drive and Derek had a well planned route of freeway and city driving. He was very knowledgeable, professional and personable. Traditionally salesmen at dealerships seem to be alittle pushy but Derek made us feel very at ease and no pressure which was very nice. We decided to finance our new vehicle and we’re helped by Rashid (sorry if I spelled this wrong). Rashid went above and beyond for us to get a great rate which was challenging because it was a Saturday and banks are closed. After Rashid continually found better and better rates we closed the deal and we’re off with our new vehicle. Rashid one again call us and even after closing had found us an even better rate !! This finance professional is outstanding ! Very pleased with this company in Bellevue. Highly recommend this establishment to anyone.

Had the great experience with Gary. He is very knowledgeable and answered all of my questions.

The sales is very helpful, friendly, and professional in finding me the car that I wanted and trying to get a good deal for me.

Mercedes service dept at Bellevue always tries their best to fit my needs. I truly enjoy my experience with them.

Derek Einfalt is a kind and caring individual. He takes time to understand everyone’s needs and helps.

Lorenzo is amazing. Great customer service. I love him.

Gary was very professional and knowledgeable regarding the new EQS.

Yaro is an excellent salesperson! He takes time to listen to your needs and find the perfect car! Respects your time and is very pleasurable to work with!

Anita Assisted me in the purchase of my GLS she is knowledgeable and a wonderful person to work with. Highly recommend asking for her if you want an honest and hardworking Sales Gal to work with.

Angela is awesome!!

Gregg P is super cool. 6 stars

Greg was the best !!

My family and I had a very positive experience at this dealership, we were helped by Anita, she was very helpful and kind. Very good customer service, we left satisfied!

Katheryn is very knowledgeable and easy to work with. Super helpful go Katheryn

I had a great experience with David Romanyuk. He was professional and made sure I was taken care of. Great experience 5 stars!

If you want exactly what you’re looking for , Lorenzo Johnson is your guy. He knows his product and he’s goes beyond your expectations to get you want you need .

Yaroslav Romanyuk went above and beyond to help me and is a pleasure to work with

Mercedes Bellevue provided me with an exceptional experience. Heru Tarjoto in sales helped me with my C300 lease buyout, and Jesus in the service department provided speedy and high-quality service. Heru was knowledgeable, courteous, and incredibly patient, ensuring that I had all the information I needed to make an informed decision. Jesus was friendly, professional, and explained everything that was being done to my vehicle. Overall, I highly recommend Mercedes Bellevue to anyone in the market for a new or used vehicle. The team at this dealership truly goes above and beyond to ensure that their customers have a positive experience. Thanks to Heru and Jesus for their outstanding service!

Angela helped me get the car of my dreams (I didn't know it would be but wow!) she was so professional from start to finish and did everything to make our car buying experience with Mercedes-Benz of Bellevue an amazing one. In addition to her professionalism, she treated my family like we were her family. Mercedes-Benz of Bellevue I hope you know how lucky you are to have her representing your business. Hang on to her!

It is always a pleasure bringing my vehicle into MB of Bellevue. They are always kind and courteous.

Jacob Baker relentlessly worked hard for me to get me the super rare Edition 55 AMG for 4 months. He even came in on his day off to help me with the purchase, got me some new gear, got the car super pristine condition and long training session about the functions. His next level service is beyond my expectations and continues follow up to ensure there are no issues. Super appreciate his customer obsession!

Jacob Baker relentlessly worked hard for me to get me the super rare Edition 55 AMG for 4 months. He even came in on his day off to help me with the purchase, got me some new gear, got the car super pristine condition and long training session about the functions. His next level service is beyond my expectations and continues follow up to ensure there are no issues. Super appreciate his customer obsession!

Jacob Baker relentlessly worked hard for me to get me the super rare Edition 55 AMG for 4 months. He even came in on his day off to help me with the purchase, got me some new gear, got the car super pristine condition and long training session about the functions. His next level service is beyond my expectations and continues follow up to ensure there are no issues. Super appreciate his customer obsession!

Great experience. Nick was so helpful and take care of our business very well.

Service is overpriced and the level of service is subpar. Left at went to lynnwood Mercedes. Night and day experience.

Sheneta was excellent in her attention to detail and the team did a great job including finance in helping me save $$ and keep my vehicle running safely and reliably.

Our Service Advisor Wayne was wonderful to work with, however when we had our check engine light come on right after service and I tried to reach him directly your phone system, text system would answer the phone and when they did answer they basically said we have to call to get questions answer so I was in a continuous loop of NO HELP.

Don't go ahead with their parts replacements/futher servicing needed recommendations without getting a second opinion. In my case it turned out to be totally false and nowhere near to need of any replacement.

bad experience, not a reliable dealership take your business different place

I was having G class for almost 2 years. My car was there almost every month if not more I spend so much money and energy and lose so much work because of them 🥵🥵🥵🤯🤯🤯 The worst place in the world !!! I do not recommend !!!!! 1,000,000 problems with the vehicles!!! Zero customer service!! The worst customer service I have ever met in my life ! They don't give you any car or offer you to use when they “fixing” your car again and again for a problem when it’s a brand new car !! They do not have the expertise and professionalism to handle anything . They only have excuses all day and charge you more money !!! problems that repeat themselves again and again!!!!! Do not buy a car from them or fixing your Car there !!!!!!!!!!!!!!!!!!!!!!!!

Mercedes-Benz of Bellevue has always provided top-notch service with competitive pricing. The service drive staff is efficient, friendly and courteous! Kudos to both Jerome Brown and Justin Purdy! Tony my technician takes pride in his work. He is trusting, knowledgeable and gets the job done…every time! Great Company to do business with.

Purchased a GLE 53 AMG from Angela Solorio, she was fantastic!

I waited in the customer waiting room during the service. The environment was destroyed by the load noise which was pretending to be music. Every employee i observed walking through the waiting and showroom area appeared to be bored, or angry. None looked or acted like they enjoyed working there. This is a total contrast to a non-Autonation dealership which i also visit. It was an unpleasant place to be.

Lorenzo Johnson's professionalism elevated my buying experience and made it smooth and pleasant. Post purchase, I had some questions and he was amazingly responsive and helpful and he even followed up later to make sure I am all set. I'd strongly recommend buying from MB of Bellevue. Ask for Lorenzo & thank me later!

5 stars for Lorenzo who ALWAYS helps me with my car troubles. He is very helpful and knowledgeable. Thank you Lorenzo for the AMAZING service you always provide!!!

Lorenzo, Tae, and Jason were AWESOME! They were incredibly helpful and responsive. I had a wonderful experience at Mercedes-Benz of Bellevue.

I have had my Mercedes GLS for the last 2 years and have been so impressed with the friendly and quick service. Just a few weeks ago, I had to run in and change my key battery. I was greeted at the door and the General Manager, Nick, helped me right away. As a working mother, I appreciate the efficiency and amazing customer service. I will also be a loyal Mercedes customer!

We had such a great experience buying our new Mercedes. Our sales rep, Justin C., was very knowledgeable and understood our needs. She was very patient with us as we went through multiple vehicle options as we narrowed down the field of vehicles fit for us. When picking up the car, she explained everything and had the car detailed. Justin C. was a great person to work with and wasn't pushy at all. Our experience was very pleasant and we are very happy with our purchase! Thanks Justin C.!

We had an excellent buying experience with Lorenzo! We did most of the preliminary things over the phone (which was so nice!) and once we got in, it went flawlessly. Lorenzo was professional, kind, friendly, and extremely helpful. Our dealings with everyone, from management to finance, was just great. We purchased the car super late on a Sunday & had no time to learn about the car that evening. Lorenzo came over to our home to reach us about the car later that week. Super first class service!

Pretty smooth experience! Lorenzo was very helpful and knowledgeable about the car. We were able to come to an agreement quickly

Lorenzo Johnson and Gregg Prolcop were very helpful and knowledgeable in answering all of my and husbands questions. Very genuine and passionate about their work. More than willing to help me find the best vehicle, specifically tailored to my needs and helped me explore various options for purchase. Outstanding service! I really thought I was not walking out with a truck since my husband knows what is good or bad and knows his prices and finds any issues quick. Very happy with the purchase of my Truck. Ask for Lorenzo or Gregg, they are the best! They are amazing and make the process really smooth. They go above and beyond for their customers and try to help as much as possible. And in the end Isaiah Malvar helped explain everything at signing and topped off the great costumer service. And yay me I have a new Vehicle.

Evan did a great job in working with me on the servicing of my car. He explained what was being done and his follow up was outstanding.

Called because as a Mercedes they would always replace the front light bulb while u wait...showed up and told no longer... do I want a really drive around with a Mercedes and no front headlight ? Went to Park Place at fortunately they took care of me right away...bellevue m no longer dependable!

Good service. A car dealer at heart...keep that in mind. Anyways, better experience than I've had at other dealerships and I will be back if the inventory agrees with me! Fast communication with the salesperson or similar. Out the door in a few.

Very happy with my car purchase at this dealership. Jacob Baker was very knowledgeable, attentive and patient. He did a great job explaining everything to me, and making sure I get the car and deal I walked in looking for. Having been to other car dealers and locations, I could totally see the difference in customer service and care. Their manager Jeff Lewis was very personable and a pleasure to deal with. I would highly recommend this dealership and especially the amazing salesman Jacob Baker!

Hi All, I would like to tell about a smooth experience in buying car at Mercedes Benz Bellevue, Destiny has helped for all the process and helped for expediting the loan application. I would definitely recommend for buyers to approach this dealer for quick process.

I have never in my life had a car purchase be this easy. Thank you, Justin C. (Sales), for making this such a wonderful and seamless process. The team was absolutely phenomenal, everything was easy and fast. The car is gorgeous. You are the best, Justin C. (Sales). Thank you all so much.

The service that was provided by Lorenzo was extremely helpful. The time he takes to make sure all questions are answered is great. Thank you Lorenzo. Please go check him out.

There are so many options in the Bay Area for a luxury vehicle. After talking to other Mercedes dealerships and other competitors from Bavaria and Stuttgart, we felt most helped and cared for at Mercedes-Benz of Bellevue. Keep up the quality service!

The online and by-telephone Service reservations System, previously excellent, has deteriorated over the past year and become in essence non-functional to the Mercedes customer base. The website portal where customer leave a phone number is not attended, and requests for a return phone to schedule an appointment were never made. But after failing to make a Service appointment online or by phone, when you just show up service ON SITE is excellent.

Evan Biddle and Lorenzo were amazing to work with! They helped me find the exact car I wanted at a price a price that was better than what I could've imagined. Incredibly responsive, transparent, and helpful and made the buying process very enjoyable. Thank you Evan Biddle and Lorenzo!!

WORST EXPERIENCE EVER!!!!!! WATCH OUT!!!!!!! I totally understand why this dealership has such a low rating of only 4.1 stars. No matter what don't buy their pre-owned vehicles!! I bought a 2022 Audi e-tron gt with only about 2,000 miles for over $110,000.00. One month after I purchased the car, its charging module failed, and it could not be charged anymore. The car was in services for 35 days!! At this point the lemon law would apply, even for pre owned vehicles (a vehicle in service for over 30 days qualifies) you should have the right to have the dealership buy the car back from you. I still decided to be a nice, understanding customer and took the car back after the repairs without any further action. Unfortunately, less than 2 months after the repairs, the same issue has happened AGAIN (charging module failure) and the car cannot be driven, AGAIN. I took it right away to Mercedes of Bellevue, but since it's an Audi and its pre-owned (only with about 2000 miles when I bought it) Mercedes-Benz of Bellevue refuse to take any responsibility and send us to deal with Audi of Bellevue. Audi did the same and doesn't want to take responsibility either. I am very disappointed and frustrated with both dealerships and at this point I have taken a Lemon Law attorney to deal with it from here. In addition to the lawsuit, I will take public action in order to alert innocent customers from having the same thing happen to them. I am working with a tv and radio channels and will have the story public soon. I invite everyone that has experienced the same to contact me and join my fight.

Big thank you to Justin C. (Sales) and Rachid T. (Finance)! Their customer service was GREAT! They made my experience with them fun while I waited for the process to be done. Everyone there was nice ! Love my new car .

Was looking for a Mercedes after countless calls at other dealerships and met the best attitude salesman in years. I highly recommended Justin C. at Mercedes-Benz of Bellevue. Super friendly guy who doesn't take negotiations personal and happy to offer you a test drive and his time. Even though I came close in making a deal with Justin C., I valued his personality and kindness. Keep up the good work Justin C.!!!

This dealership is amazing to work with. They are very good with people and care about what their customers needs are. Both Justin C. (Sales) and Rachid T. (Finance) are friendly, fun, and thoughtful. It shows me that this company takes pride in hiring intelligent, helpful and thoughtful people. I also overheard other conversations around the dealership where their team was working with other customers in a helpful manner.

Mercedes-Benz of Bellevue is the best place if you are looking for Mercedes. I appreciated his attention to every detail I was interested in and her tenacity in trying to find the perfect match for me within my budget. Overall it was a very good experience.

These people are manipulative liars, DO NOT buy from them, they’ll do or say just about anything to screw you out of as much money as possible.

Far far better customer service than Seattle Mercedes that’s for sure!!!

Wayne Thiessen was outstanding in helping me, not only in explaining what service would be done but taking care of all of the problems. I appreciate Wayne for his consideration of the situation with this car and trust his advice. I will look to Wayne on any issues I have with either of the two Mercedes that I own. Wayne is an excellent customer service representative for this company! Good customer service representative for this company.

I believe there are people with good faith in this dealership, but personally I had horrible experience here. I bought a car and an extended warranty here with a strong recommendation of the manager(or whoever signs the paper with you at the end) named Scott. After few months I felt like I don't need the extended warranty anymore and as Scott told me to just call him anytime if I want to cancel just "anytime". I liked how he convinced me how easy it is to cancel. First time I called him he told me he would process it. So I waited good 2 weeks. Nothing came up. I called him again and he says he is busy! I went to the dealership and asked someone else and they told me nothing has been initiated and he wasn't in the office so I called him again. He said he will check it when he comes back to office. Nothing happens. I called him he told me to leave him my number and name LOL. I did. Nothing happened. I called him again he says he is in the doctor's office. From that point he started to just ignore me. The thing is he actually meant to "Lie". I called the company and asked for someone else to take care of this matter and he immediately sent me a "Form" YES YOU NEED A FORM and Scott has been telling me he will take care of it and money will be sent to the bank 6 weeks later when he needs to send me a cancellation form. Very Very Very unfaithful. Yes I admit he looks nice in person. The way he treat you before you sign, perfect. That's all. You are just $$ after all. No professionalism, No respect, and unfaithful. Avoid this "manager" at all cost not the dealership. Yes I tried. At least 20+ time to get him to do anything.

Lorenzo was helpful and kind! I was grateful for his knowledge on the SUV I bought and I really felt comfortable with him. Ask for him! You won't regret it.

Justin is a person who cares about customers. He is willing to hear and accommodate the needs of the car and the customer.

Excellent Service and customer experience. Very prompt, with regular updates

I recently purchased a vehicle from Bellevue Mercedes. Angela Solorio walked me through the entire process. She answered and researched my questions and had great follow up!

I came in the weekend to browse and have a couple questions answered. Your employee, Angela was kind, courteous, and patient while I looked and answered all my questions without putting extra pressure on me to buy. Exactly the kind of experience I wanted!

In October of 2022, I went to this dealership to view a Toyota Prius that had been listed on their website for around 10 days. We had scheduled an appointment with their salesperson, Arthur, regarding this specific vehicle. Upon arrival we were told that Arthur couldn’t honor the appointment as he was helping another couple so he enlisted his coworker, Sam, to assist us. Kind Sam pulls the car around and to all of our surprise, the car was still in the original state from when it arrived to the dealership. It had not been detailed, the the rear light was cracked, and back tire was flat rendering completely unable to be driven. The trash from the previous owner was in a pile in the passenger side seat. We politely expressed our frustration as it took around an hour to get to the dealership with public transportation. We didn’t hear a single apology or an ounce of remorse for the situation. Sam guided us to a middle aged bald gentleman in a suit at the front desk who offered only a smug “welcome to come back” once the car is detailed. They then offered to look up Priuses at their other locations. They found one in Renton and told us to go have lunch while they get it driven over to the Bellevue location. About an hour later we got a call that this car was being looked at by another customer. We then counted our losses and made our way back home. In sum, our experience with this dealership was a negative one. They lacked empathy, respect, and preparedness. That being said, mistakes happen and I can’t imagine this is a common occurrence. I would hope not. What can be done is to uphold appointment schedules and to be cognizant of the car’s actual state so that no time is wasted. Also, maybe one shouldn’t aim to buy a Prius at a Mercedes dealership. I sincerely wish the best for Sam and Arthur.

Was told they had an amg 53, told they needed my vehicle asap, the amg 53 isn’t going to last. Drove three hours, the amg 53 turned out to be an amg 43. They asked for my keys to inspect my vehicle. Then wouldn’t give my keys back for maybe an hour and a half. After i pretty much demanded they get my keys. Didn’t think dealerships still played the hold his keys until we get a deal thing.

Horrible dealership, we found a vehicle online we were interested in purchasing. Spoke to salesman several times that day. Asked for more pics/walk around video as we were going to travel over 500 miles to pick up vehicle and wanted to be sure what we were getting! A few hours later he sent a text that they had a glitch and vehicle should have been listed for 3,000.00 MORE. OOPS, so price just went up! What a dishonest and unethical dealership. I would not purchase anything from them, buyer beware. Makes you wonder what else they LIE about?

Great service, went there for “check coolant” alert and they topped it up free of charge.

I purchased a pre owned Audi in less than two hours from the time I entered the dealership to driving off for dinner. They have the process nailed down. No Bs.

Initially had a problem with service where they performed services I did not request or need and my bill was much higher than I was expecting. Then the service manager contacted me and upon hearing about my bad experience, he made things right to keep my trust and earn my repeat business. I believe the service manager truly cares about his customer's satisfaction and for that I will continue to have my car serviced here.

I just reserved the 2023 C300 8 months ago. It has finally arrived! Riley, my dealer, is attentive, friendly, and trustworthy. I find this dealership better than the one in Seattle.

I was pleasantly impressed with the people and the experience buying a used car through here. Lorenzo was great and responsive to calls and texts. The car had just arrived at the dealer but they were able to get it through their inspection and maintenance team before I got there, then they put it through a full detail that night and I picked up the car the next morning.

We had a pretty rocky start with calling several times and no one saving any information in the system about the tire we needed taken care of for our client. Pretty wild tire size and low availability in the state. When I came all the way up from Auburn to get this handled, it again started rocky and I was beginning to get frustrated and asked for a manager. Andrew should be wearing a cape. His demeanor immediately re assured me that he would be able to handle my problems. He exceeded every expectation I had and I’m very thankful for all of his help. He should be commended for his ‘get it done’ attitude ! Thank you Andrew

Update: Do NOT buy the very expensive warranty they offer for used cars. Had my first repair and was told it doesn't cover oil and gasket leaks. If you'll buy a used car, come early and insist on seeing a cold start. They sold me a BMW with a broken valve that rattles pretty badly on cold start. Unsurprisingly, they completely ignored me when I complained about it later, but a mechanic confirmed what it was.

I had a nail in my tire and needed repair fast and the team did everything they could to accommodate and I couldn't have been more impressed!

Wayne is excellent. Got me a loaner and car was ready in a timely manner

I receive an online price offer for my 2018 F350. When I drive 2 hours to the dealership, they offer me $3000 lower than the price offer. The truck was in near perfect condition with zero defects. Just a typical dealership scam that wasted a lot of my time.

We least a car from this dealer. We had great experience for the great services.

I consistently get great service! And I really appreciate it!

Angela at Bellevue Mercedes Rocks! She was very efficient and provided great customer support.

I am having a bad experience in Mercedes-Benz of Bellevue now. I purchased the car on Dec. 12th, 2022, but until now my mercedes me connect Still not done yet!!! The agent named Angela who was the one serving me when I purchased the car, at that time she said would help me out anything about the car but she been losing me patient, every time when I asked her when my mercedes me connect gonna be done, she would reply me because of their computer system she will be done tomorrow, every time same answer. How upset!! Remind everyone if you buy a car from them please let them done everything before you leave, otherwise you will wait forever!!

Not the premium car customer service you would expect. Snobbery and a rip off.

It's good car place.has to be luxury

Evan Biddle provided me with superior customer service. I appreciated him so much.

Arthur and Riley both made the purchasing experience quick and easy. Riley?s understanding of the new EQE was very helpful in helping me understand all of the electronics on the car and convincing me this was the car for me.

Very quick service despite being the last day of the year!

Mercedes Bellevue service department took care of my car in a timely manner! Carlos was wonderful !

I’m from California & I went to this Mercedes service in Bellevue without an appointment and met Carlos who help me get my back tires replaced in a timely manner! Thank you Carlos!

Amazing service and very helpful staff made my first car buying experience easy. Yaroslav Romanyuk was extremely friendly and helpful throughout the day. I am extremely happy with my purchase on 2019 Ford Fusion Hybrid(used). The process was great and working with Romanyuk and other staff David Nguyen and Tae Ho Su made the day go smooth! Thanks again for the great help!

Very reliable, very Honness very friendly and accommodating.

Amazing service and very helpful staff made my first car buying experience easy. Yaroslav Romanyuk was extremely friendly and helpful throughout the day. I am extremely happy with my purchase on 2019 Ford Fusion Hybrid(used). The process was great and working with Romanyuk and other staff David Nguyen and Tae Ho Su made the day go smooth!  Thanks again for the great help!

Took my E350 in for rear brake pad replacement. Dropped it off the night before the due appointment. Prior to making the appointment I called and inquired about the cost of replacing the rear brake pads and was told it would be around $320. When the service advisor finally texted me at the end of the day, after leaving him several messages inquiring about the status of my vehicle, he told me it will cost $890 plus tax. He sent me a video from his mechanic showing the rear tires while the car is still on the ground. I told him not to do the work and I would come get the car. When I got to the dealership I asked the advisor how could they tell what needed to be done without taking the wheels off to which he said the mechanics can tell and they told him it needed the pads and new rotors. I find it hard to believe that a mechanic can tell what is needed to be done by just taking a quick look. It happened I took the car to Park Place and they said it only needed pads after they actually removed the wheels and inspected the braking system. This is not the same place it was during Bob Humphrey days. I can no longer trust this place due to poor customer service and dishonest diagnosis to just make clients pay for unnecessary work.

I have been here few times for regular service appointments or recalls requests. Have received great hassle free service from the team every time!

Update, want to extend my thanks to Andrew Donaldson the manager at Mercedes Services for following up on my experience that I posted. Andrew listened and reassured me of high standard of the company sent someone and picked my car for service and car was delivered within 3 hours. He demonstrated high quality service and great customer service and build a trust. Thank you again for your dedication Andrew.

Want to say a huge mahalo to Yaro for helping us with our purchase. He’s knowledgeable with excellent communication skills. Also thankful for his pressure free approach. Highly recommend Yaro as a sales person.

I met a pushy salesman when I visited this place, they force you to purchase the car right away by creating a sense of urgency. Keep calm and think before you purchase a car to save money and time.

My service provider was Scott Soden and he did a very good job taking care of my needs

My girlfriend and I had the good fortune of getting to work with Lorenzo in sales and Rachid in finance. They took great care of us and got a the APR very low. They both stayed late and worked overtime to help us get the car in our tight timeline. Special thanks to the both of them for being so wonderful.

Mercedes-Benz of Bellevue was absolutely wonderful to me in my car buying experience. They were able to work with me extensively in striking a deal that both parties were comfortable with, and I absolutely love my new A-Class. They took great care of me throughout the process, and I’ve gone ahead and shared my experience with coworkers (some of whom are Benz enthusiasts), and urged them to give the Bellevue dealership a shot. Special thanks to David for being an amazing salesperson, who truly made the selection and purchasing process easier than other dealers I’ve bought from in the past. Also a shoutout to the finance guys, they truly worked some magic. I highly recommend Mercedes-Benz of Bellevue to anyone who wants the ultimate car buying experience.

This review is for the service department - I request and only work with Jacob Lawler every time I come to get my car serviced here because of his customer service skills and knowledge of the vehicles after being a tech himself for so many years. I always walk (or drive away) feeling good about the job done on my car and feeling like I was well-treated as a customer. You don't come across genuine and honest car people all the time but I definitely feel that vibe with Jacob. As for the rest of the service department, they do a wonderful job at greeting you immediately as you pull up into their shop. It is always so busy in there and I am impressed with their ability to keep up with the demand. There is a gentleman who I do not know his name, but he always wears a black hat - nicest greeter there is, always greets by name and is very welcoming. I've also never had any trouble with waiting too long to get a loaner car as my car is getting serviced which is a huge plus.

Evan was the best I ever have and will definitely come back and get my next appointment with him.

Evan is your best employee!!

With Lorenzo Johnson as our sales associate, the purchasing experience was painless. Lorenzo’s product knowledge was important for our decision to buy the vehicle.I would highly recommend this dealership and Lorenzo Johnson!

They fixed a big problem in my car, Jacob was my service advisor, he?s amazing, helpful and has a lot of knowledge.

Performed 60,000 mile service. Service advisor was great. The cost of the service was a little less than quoted. Car was ready on time. Very professional. I?m confident that my car was well cared for.

I dropped off my car yesterday for Service and I was treated with respect and dignity by everyone specially my service advisor Evan B. Thank you and Happy Holidays

Excellent customer service with professional technician and service advisor.

I went into Mercedes of Bellevue to buy my dream Toyota. They had obviously gotten the vehicle on trade but they made me feel like I was buying a brand new Mercedes the entire time. Justin was a great Salesman and Mark a wonderful Sales Manager. They were a dream team to work with. Justin even went the extra mile and gave me an extra little surprise when I picked up my 4Runner. Thanks guys for making my Christmas great!

Thorough and expert service provide. Very courteous service personnel.

Love these guys they took good care of mr fair trade in value on my car too.

Great sales and service team

5* GREAT STAFF!

EVAN (Roy) deserves an employee of the century award. On practically the 2nd day of the job, he got me squared away in 1 day when I was being told I had to wait 2 weeks everywhere else within a 30 mile radius. He was extremely helpful and knowledgeable and knew exactly what I needed for my mercedes. His service is truthfully unparalleled and I could not have been more blessed to have him as my representative. I received immediate responses and he kept me informed of the entire process to keep my nerves at ease. 11/10 recommend finding him for your next service needs!

Great service! Evan was very helpful and my boss’s car was ready very quickly.

Swanky showroom, helpful customer care. But surprisingly prices are still very high & not going down for pre-owned cars.

Had a good experience buying my current car. Updated my review from 5 stars after dealing with the service department. They didn’t finish a follow up job the were supposed to do. I followed up multiple times, the service manager responded the first couple of times to call him back, but never responded after several attempts. Tried to call the office multiple times and left messages but nobody called me back. I don’t think I will ever buy from them again.

Got a good deal on a hard to find vehicle, the Cayenne Turbo had a couple issues found after we drove the vehicle home, sales manager stepped up an chose to make it right even after the paperwork was signed.

Great experience with Andrew the service manager. I had a tire light that kept coming on and brought it to Mercedes Benz of Bellevue. They were able to get all the pressures right on the spot to make the light go away and they washed and vacuumed my car at no charge. I would recommend to anyone especially Andrew the service manager he's an asset to your organziation.

Justin from the service department is wonderful. He is patient, helpful and kind professional manner.

Purchased a car from this location S580 2022 charged me over the MSRP $ 10,000 they agreed to pay for shipping cost but at the last moment they back out refuse to pay for it

Nice

If anyone is looking for a car of any type, I highly recommend stopping in at Mercedes Benz of Bellevue as their offerings are so varied, you’ll likely find the perfect fit for your needs! The dealership is extremely friendly. You’ll want to specifically look for Lorenzo Johnson who helped my wife and I recently find the perfect car suited for our use! Lorenzo is not only professional, but also courteous, knowledgeable, and humorous all at the same time. On top of the impeccable service, the Mercedes product has fit and finish that is hard to beat from any Marquee. Check them out!!

Riley was a superb sales person for us. We arrived at Mercedes-Benz of Bellevue after having a negative experience at a different dealership. Mercedes-Benz of Bellevue gave us the complete opposite experience. There was cleanliness, friendliness, and professional, prompt service from beginning to end from Riley and the others. We left with the exact vehicle we wanted and happy we chose Mercedes-Benz of Bellevue for the purchase of our vehicle. Thank you for your service and for the wonderful job you do. 5 stars are not enough to show our happiness.

Arthur Habek made my first car buying experience marvelous. I would recommended everyone to go and ask for Arthur. He was so helpful and humble. He got everything done so easily. Thanks mercedes bellevue . Proud owner of AMG GLC43

Pleasant experiences with Mercedes Benz of Bellevue, all the people I met in the store are very friendly and my sale Arthur Habek is incredible patient, details, knowledgeable and professional, follow up all my requirements and questions during my long car searching process, even I was gave up once to stop looking for car but he was still sending car info to me but not pushy, and as in their ads, they price right, no haggle price and no pressure. I got my car now and very happy about it, really appreciated Arthur and his manager Mark’s help, highly recommend😊

Very good service. My service advisor, Justin Purdy, was great as usual.

Lorenzo was super helpful helping out with questions that I had over the phone. Good dealership

Great experience with used car buy pink process. Thank you Samih!

Our overall experience with the Mercedes-Benz dealership in Bellevue was incredible in comparison to Seattle. All of the people we met there were so respectful and transparent with their process. Our salesperson Nicholas Hornsby was knowledgeable and kept us informed throughout the purchasing process. I highly recommend the Bellevue dealership and Nicholas as a salesperson, as he earned our trust with his excellent customer service.

had a pleasure of working with sales associate Johnny Xu during process of buying my own leased car. From a day I met him to a final hour I signed last page of the financial documents he was helpful, informative and relayed a clear communication to me. I am impressed and definitely refer my friends to Mercedes benz of bellevue! If you guys need help go ask for Johnny Xu!

working with johnny xu, he is amazing 10/10 recommended his customer service amazing! If you looking for a car, go to him!

We just bought a new car from Johnnyxu at MB bellevue He was extremely genuine in his approach - didn't try to upsell us and was honest in terms of what he thought was best for us given our needs. We forgot our check book so he even followed us back to renton to get it then Ubered back to the dealership, which we appreciated. Thanks Johnny!

Had a great experience here when I leased a 2022 Mercedes last month. Johnny Xu the sales person, was great and very patient with me as I had a number of questions being my first time leasing, having new Mercedes or having a car with the most modern technology. Interested in me as a customer without being overly pushy. Financing was very efficient; wish I could remember name of person who assited me with that--easiest, most professional experience I've had buying/leasing a car. If you are buying Mercedes, go look for Johnny Xu!

Enjoyed our experience here! Antonio was very helpful and showed us cars and we did test drives.

Autonation has ruined this dealership. It's impossible to get ahold of anyone in the service department, even if you're checking the status of your service. When trying to schedule service for a recall over the phone was told first that the part was not available and was being manufactured (despite the fact that there's a CAL and MB urges owners to get the modification ASAP) and that they'd call me back. They didn't so two weeks later I called MB directly and they told me to try MB Seattle because they would deliver a better experience but I thought Bellevue really couldn't be that bad so tried again. Finally after sitting on hold for 60 minutes STILL only get to talk to an Autonation call center who was not physically at the dealership and kept referring to the dealership as BMW (?!), they still couldn't connect me to someone directly at the dealership I had questions for (how long will the service take, can I drop my car off two days early because I will be out of town, etc -- really difficult questions). Finally get my car scheduled and once my appointment was confirmed was sent an advisor's contact information for any questions around my service -- who I emailed multiple times over two weeks and got no response. Left a VM. Called back and they didn't know what my appointment was for. Finally called Seattle and had the appt scheduled in 5 minutes with a live body physically at the local dealership AND had my questions answered. I reiterate, Autonation has completely ruined this dealership. Lesson learned--drive the extra 20 minutes to go to Seattle MB and spare yourself the time and headache.

Just got my new Benz 20k service done. To be honest, except the buying experience was great( I had a good sales) I have been really disappointed by the service I have received from this dealership. After the purchase, i went back there 4 weeks(ish) later to pick up my license plates, except having someone put it on for me(other dealership would do that), they hang over the license plate and told me to bring that to the service. I did that and i want stood there for like 15-20 mins, no body ever wanted to ask to offer a help. so I left and put in on myself when I got home. 2nd time was an ok experience, I got there and waited about 15 mins, my service guy took care of me and it was smooth. 3rd time( most recent one), I did not like the experience at all. I got there 30 mins early and I expected to wait longer since I was early.. I waited about 15 mins. I was standing by the door talking with my mom and she told me someone maybe calling my name. I turn around and one of the service guy walking toward me, I didn't hear him say anything and i pointed my finger to me and ask him if he was looking for me, he said " if you are xxx yes I am talking to you". Then my service guy came to me and took care of the check in process. After all was done, he texted me a estimate to look into before I pick up my car, he asked for my email and I provided, waited 30-40 mins, no email comes. Well I guess I would just pick up my car then...When I picking up my car, my service guy didn't even come out and talk to me, he gave the bill to a front desk and he took my card to the service guy then charge me. I wouldn't say they are rude but they were not really care and nice. I love my car and planning to keep it for a long time, but I will never bring my car back to this dealer for a service.

Been going to this shop to have my Mercedes serviced for 4 years. Scheduled my 50k service online for Saturday afternoon. Arrived at the shop, line out the door. Service team finally came and checked us in 45 mins later. Gave us a $2k quote and asked to keep our car overnight because they were “backed up.” Asked us to come back on Monday afternoon. Gave us a loaner car and we left. Monday came, no message from service team. Called 2x, got transferred to service team, no answer. Text our POC, no response. We went into the shop on Tuesday. Our car was “just being finished.” New service member assisted us because the originally assigned member was enjoying their day off. They has not completed various parts of the service including a tire rotation which we specifically asked for (we have a front wheel drive). They asked us to come back another time to have that service completed. Paid $1,500, returned the loaner and left. Next day, check engine light appeared on our dash. Called the shop and the AutoNation rep told us that this location is having a lot of issues with customer service and service complaints. He apologized and suggested that we look for another shop because they can’t keep up with the complaints. To date, no follow up from Mercedes Bellevue. No email, no call, no text. Nothing. Should add that while waiting for our car, we overheard a few other people complaining that they had never received calls about their car’s updates, etc. Avoid this shop at all costs. The Mercedes shop in Seattle (different owner) is much better. And understands customer service.

I'm shocked at how good these guys are. After finally getting my car repaired from an unfortunate accident, I had the unfortunate back luck of having a rock fly through my windshield not quite 2 weeks later. Not only did MB Bellevue make the windshield replacement and recalibration process seamless, but they fixed some incomplete repairs from the auto rebuild company. I was seriously impressed with their high level of attention, customer service, communication, and precision from start to finish. They even identified where the rebuild company had not completed work they claimed they had. Although finding the incomplete repairs was disappointing, it gained me a huge amount of trust with the excellent service staff at MB Bellevue. It sounds clich�, but it's why I'll only trust bringing my car into the dealer for repairs.

Boni was awesome. If you are going to buy a car here, buy it from Boni. Seriously, look her up. The GM should give Boni a raise and a promotion. Should should give him and the rest of his team lessons in great customer service based on my experience and the rest of these reviews. If you are the district manager for Mercedes Benz, put Boni Lee on your radar as a high performer / high potential talent.

Spent $1100+ on service and flat tire, without even getting a car wash

I purchased my new Mercedes GLA from this dealership. I received excellent service and post sale follow up with Justin Cachopo. They thoroughly went over all the features the vehicle offers and how to use them. The transaction itself was very smooth! If you are looking for excellent selection and service, I highly recommend Mercedes Benz of Bellevue. You won't be disappointed!

Recently, we bought a Mercedes Benz GLC 300 2022 in the Mercedes-Benz of Bellevue, we have kind of the mixed feeling to the overall experience. The sales on the 1st day may thought we were just looking around(or may not their targeted customers), so they are not really passionate about answer questions, even though I am trying to send email or text them, I did not get the necessary responses. Later on, I dive the my Subaru to trade in, and finalized the purchase with cash. The sales are very active during the process, she drive me home to get the Check, help to take photos on the new vehicle with me my wife, and we are happy with that. After that, we have a few conversations and quite disappointed , and rarely get the in time response, or no response at all sometimes. I forget to take the GoodToGo tag in my trade in car, and so I leave a message to the sale person, and she told me that she will take care of that. However, when I dropped by the store to take it, I believe she has forgotten this ask totally, and broken the tag during the removal process. Since it was my fault to forget to take it out, but she come out and said she will give a mats for the car which may worth >$500, and said will drop off that to my home once received, and she said want a good review or survey. And couple of weeks later, when I double checked with the sales, she said that I will not eligible to get it because of I did not submit the survey. I feel confused and disappointed. She said the management will call back to me, but certainly I did not receive any call back as expected. I am little more worried about what kind of car maintenance service I will receive later on. Update: I did not receive any call back after the owner replied.

Very good in services! ?Author is the guy who help me , very good in customer service.

Wow, I have been to several dealerships in the past but this one was by far the most untrusting and disrespectful. They didn't have what I was initially looking for, which was a GLE or E class. So after doing some quick research, I saw some good things about the GLA AMG and wanted to test drive that instead. Gosh, it took an arm and leg to even get in one. They had to ask me very suspicious questions like "why were you first interested in a GLE but are now interested in a GLA?" and "what is your budget?". After no less than half an hour of questions as well as getting all of my personal information including where I lived did they finally allow me to test drive one. They also said it was their policy to have the salesman accompany me on the test drive, which is not the case with BMW, Audi, Land Rover, and other dealerships that I've been to in the past. During the drive, the salesman bragged about how he drove a Porsche himself and his uncle drove a Quadrifoglio. I didn't mind that as much, but then his next statement was completely bizarre and uncalled for. He said "so you told me your budget was $60k, which unfortunately puts the GLE out of your price range". So I think I'm intelligent enough to be the judge of my own budget. And how would you know that I'm not flexible with the number that I gave you anyway? After the drive, I was ready to leave but the salesman made me wait for another 15 minutes or so while he gathered all the financing numbers. He insisted on explaining all the numbers even though I already told him that I was still shopping around and not close to making any decision yet. Thanks for wasting my time, Mercedes of Bellevue. Even if I still wanted a Mercedes, I will gladly give my money to a more respectful and courteous dealership out of principle.

Lorenzo Johnson did a great job! I was there to buy out my lease car last week and he made the whole the process so easy, quick, and smooth. Looking forward to working with him again soon.

The port for my cell to car computer quit working. The service team was able to get the parts and repair under warranty. Justin was a fantastic service rep.

Just recently moved back to Washington State and took my ML550 into Mercedes Benz of Bellevue for its needed service. Mathew Morgan, my service advisor gave me 5 star service from the drop off, to keeping me updated, to pick up of my car. Taking my SL550 in two weeks from now.

Really helpful stress free experience

I've bought my GLC 300 from this store recently and I loved the sales team Jacob and Justin who helped me find the right car for me and able to provide a competitive deal which I couldn't resist. Overall nice staff and they helped me throughout the process to make it great experience.

Jacob Baker truly is the world’s best car salesman. Jacob met all of my needs without the intense pressure. If you want an amazing car buying experience you have to buy a car from Jacob Baker. You won’t regret it!

Justin in sales was awesome! He really went above and beyond to make the car buying process as easy as possible. Thanks Justin!

got my first mercedes over the weekend. my sales person Johnny Xu went above and beyond for me. very helpful through out the whole process. Amazing salesmanship and service! Will send lot of referral!

Lorenzo is a great guy! Made buying my first car a breeze. Really great car after owning it for a month!

Poor service experience. They will schedule the appointment once you reach there they will tell you will get car after 2 days. Why not tell this earlier ? Had to escalate it to service manager to get it sorted and the service was done immediately.

The worst Mercedes dealership in Seattle area. Living near Bellevue so come to this dealership makes the most sense to me. I am not the kind of person very picky or try to find the best deal, save time is my top priority. With this being said, please go to other Mercedes dealership if possible but not this Bellevue one. It will save both your time and money! 1. I was there on time for my GLE maintenance appointment. After sign in I have to wait more than 1 hour and still nobody come to help me. They just told me my assigned manager is busy so I have to wait longer and longer. Meanwhile, all of the people come after me get helped, which makes me upset. 2. Another time I was there to fix a flat tire. They told me they can not fix it and can only replace a new one. It was a brand new tire less than 1000 miles, another autoshop nearby surprisedly fix it for free.(saying it is so simple to fix so can't charge me). 3. When I tried to purchase my Mercedes car here(before Pandemic), no sales even have patience to talk to me. I ended up with bought my car in Seattle dealership.

Great Cars, friendly staff, but unfortunately mediocre service at best. You'd figure you would get phenomenal service with the Mercedes name, but at the end of the day, it's just an overpriced auto shop. Apparently the annual scheduled maintenances that Mercedes requires you to get does not include tire rotation (for $1000, what does this over priced oil change really include). So, 2 years and 20k miles after getting new tires, are told we need new tires. Guess that's what we should expect from a high performance car? Never look at the bills, but imagine our surprise of declining new wiper blades (we haven't had to use them in 9 months, they are brand new), to find that they charged us to replace them anyway? And $6 for windshield washing fluid? Let's just nickel and dime the customers for everything. Next thing you'll know there is a $5 charge to make an appointment over the phone. Afraid Mercedes of Bellevue is now just another generic auto body shop that is out for a quick buck. But hey, it's a step up from the Mercedes of Fife where they leave your car unlocked in the parking lot so that your chargers and gift cards in the glove box get stolen. Time to find a reliable corner mechanic.

Great cars, friendly staff, mediocre service at best. Wouldn't recommend getting any service done here - overall service and customer satisfaction has gone downhill over the years. The icing on the cake was getting charged $40 for new windshield wipers, after declining this. No real benefit to bringing car back here other than convenience. Not to mention was half way home and realized they didn't even reset the tire pressure 🙄

I wanted to buy a used car from them. They kept postponing the appt saying the car I’m looking for is not ready to test drive because it’s not yet inspected, in service, blah blah blah, until they called me that they just sold it to somebody else w/o asking me about it or anything. What the..

Great interaction with the team there, nice facility

Very courteous & friendly

Angela is an exceptionally professional. She was very patient and answered all my questions. This was my first time purchasing a Mercedes and it was well worth it. She is a rare breed in the auto industry! I will certainly refer her to my friends and family if they're looking for a car. FIVE STARS all the way!

The best place ever . The staff is amazing

They returned my car to me with a completely dead battery, I went across the street to get food now it won't start and they won't answer their phone.

Was denied warranty for my battery, car was within manufacturer warranty period.

Angela is an exceptionally professional. She was very patient and answered all my questions. This was my first time purchasing a Mercedes and it was well worth it. She is a rare breed in the auto industry! I will certainly refer her to my friends and family if they're looking for a car. FIVE STARS all the way!

Jesus Guerrero, our service advisor at Mercedes Benz of Bellevue, has consistently provided us with exceptional service. We appreciate the care and quality of service in maintaining our Mercedes vehicles.

Lots of the typical dealership behavior: poor or slow communication unless it's about making money for them, multiple upselling attempts despite clear direction that I was uninterested the first time, license plates weren't delivered until a week after the temporary tags expired (and many calls and messages to try and track them down), and has a huge amount of room for improvement when it comes to being organized in their paperwork (don't expect to be able to a quick delivery like you can with Tesla, you'll be here for a couple hours) The two things that are in their favor: they found me a car that matched my desired build (mostly) and got it delivered from out of state fairly quickly (credit goes to the other dealer though) and their parts department was great

I was greeted quickly and in a friendly manner. Chris took care of me well: fixed me up with an Uber; called to give me updates on the service; his professionalism was impeccable!

Everything is just professional. They allow test drive without your own insurance. Our salesperson was Jacob Baker, who gave us very nice and detailed info and demonstrations across multiple models.

Wayne Thiessen is the very best service agent i have ever dealt with. Keep him happy.

I bought a car from this dealership 5 years ago. But recently I received alerts for other customers’ transactions. It tied to my name/address/emails/phone number. They have some serious issue with privacy or frauds are going on. I tried to get in touch with them to get a fix. Otherwise a fraud report needs to be filed against this dealership. Please start protecting your customers’ data.

Got my first car here and was very satisfied with Heru’s help throughout the entire process. If you want to have someone can speak Chinese with you, Heru would be a good sales.

My left low beam light was out snd I tried to replace the light bulb but it did not work. They found out a pin was tilted. I also had oil changes which is $290 while the service shop I used to go is much more expensive than here. They always have free shuttle service which now is Lyft, very convenient!

We have been with Mercedes for quite a number of years now and have received good service over that time. More recently we had issues with the tires on our S550, and after a lot of back and forth, we were able to get the issue resolved and get the car back home. Though it did take a bit longer than we would have liked, Josh was really super helpful in making sure everything was squared away. Also our service advisor, Jesus, has always been a pleasure to work with and has always kept it real with us, which we really appreciate.

Great great great Please don?t require this it?s a waste of my time

I am very happy with the purchase made through Gregg. He was knowledgeable and gave me advice when I ordered the car. It took nine months for the car to be made and delivered to the U.S.. During thes long waiting time, Gregg kept me posted every step of the way. When I reached out for questions, he always responded in a timely manner. When the car finally arrived at the dealership, he took pictures of it and sent to me, scheduled me for the purchase. The process at the dealership was easy, Gregg and his colleagues kept me updated on each and all processes they were doing, which I appreciated. I told Gregg that I was nervous about driving a new car, so he stayed very late to go over each car functions and made sure I understand what they were and how/when to use them. He was very knowledgeable setting up the car, his explanation was easy to understand. He was patient and would repeat the explanation when needed. He helped me customize the settings and checked one more time on the dashboard to see if everything was ready when I was about to drive home. I am grateful for his attention to details and kindness. He later emailed and let me know I could always reach out should I have any questions. I would definitely recommend speaking to Gregg if you are in the market of getting a car. He has been with this dealership for more than 30 years, his knowledge and experience will definitely help you choosing your next car.

Timely check-in, Timely service work, and very Professional Service Rep handling my needs.

It's the most unprofessional dealer from my experience. Bought a 43k used Porsche and was told the minor damage on the car would be fixed. Trusted them as you wouldn't think things would go unsolved with a big dealer like this. Their service center here couldn't fix it, sent me to the Porsche next door which is owned by the same company. Got bounced back and forth between the two service centers and no one ever picked up my calls about the status of my car. The sales person was totally hands off after the sale. I even paid extra for the vehicle care protection package. You still have my car but I have no idea what you're doing with it and when I'm going to get it back. Update: Got a call from the Sales Manager after posting this review. He's been helpful and responsive. All outstanding items have been fixed.

My advisor Wayne is amazing - always helpful and knowledgeable!

Mercedes-Benz of Bellevue always provide best services.

Never ever go to this Dealership and Service Centre, Pure racist Management and never care for the customer and has no empathy. One of the Manger said i dont care and wont talk to you or try and help or look into the issue. This dealership deserve a Negative 5 rating

Very friendly staff especially Jerome in service. Very clean facility and I was in and out very quickly.

Shenta was the best service advisor I have ever had at Mercedes! She was so prompt with everything, super professional & friendly!

I have been taking my cars here for years and Jesus always does an awesome job. Very courteous and informative.

Disappointed for several reasons. I had car fully serviced a couple months ago. Started having issues with my car, couldn’t get an appt for almost 2 weeks out. Issues were getting worse, so stopped by after work. We’re told back brakes/rotors were bad. Asked why this wasn’t addressed previously, was told they didn’t know why. Very unsafe.

10/10! James Lee sold me my car and was so helpful and kind. I honestly had a lot of fun with him during the whole experience. James was on top of communication the entire time. The process was seamless and stress free which was great considering this was my first time buying a car. Great staff and great dealership. Thanks guys!

Courteous advisors. Always keeping you posted of the work progress. Been a customer for over 20 years.

Just purchased a new EQS 580. The experience was as delightful as buying a new car can be. We've purchased a few MB's over the years and have yet to be disappointed at the professionalism and follow up from the sales team. Another great job on this sale by Angela S. who got us out the door with the car quickly. Her follow up to make certain we were happy and understood all the new technology was appreciated. She and her team are professionals. Thanks Angela. You are a Hero!

Very professional and I was provided a loaner... I will say that they did forget to wash my car when I picked it up, however I was provided with 2 free car wash coupons. The check in process can also be improved a bit

I would NOT recommend their service! I bought my C63 s in the Tacoma area. -First mistake taking it up there to get the car looked at under warranty. Drove all they want to Bellevue to get turned away because my car was from Canada **** YES all Mercedes dealership follow Mercedes warranties NOT recalls **** < So I drove back up to get my warranty run through - Second mistake! My B1 service light came on. Went in to get the service. I had Wheels and Tires put on 3 days before this service. I was quoted $1200 to do an oil change, spark plug, windshield wiper and check my fluids. Couldn't even get across the street for my rental car ,when I get a call bc they mis quoted me by an ADDITIONAL $1300 🤔 So I went back (after waiting to check in with my drop off appt an hour) and requested just do the oil change. < I received my oil change that took 24hrs to do costing $500. TO come home and hearing a noise and get this!!! .... All the bolts were missing but 1! we're put back in my skid plate!..... yep 1 bolt! Oh where were the bolts?? Found 1 in my BRAND new tire! Don't WASTE your time with this service department! and DEFINITELY don't drive across town and have this crap happen!

Purchased two cars here and had stellar service each time. Well dressed employees, mostly not playing on their phones. Nice modern but comfortable ambiance with several seating/lounge areas. If I can make 2 suggestions: a little more smiling and some breath mints (years with masks have empowered halitosis methinks)

Big shout out to Lorenzo J for going above and beyond to locate my plates after multiple associates failed to do so. He didn’t have to assist me, but choose to ask if I needed any help. Thank you again sir for all of your assistance, and not giving up !

I've got my car maintained religiously in Bellevue for over 10 years, and I spent lots of money for service, but recently I got a bad service from the service staff, and even she hang up on me when I asked her name. She is rude and threw temper tandrum on the phone when I explained at my service appointment. I was told my car would be done today afternoon, but after lots of phone calls for hours, it turned out it might be done next Monday. I was so much disappointed, and this will be the last service in Bellevue.

The sales associate I worked with Arthur Habek, was wonderful - his knowledge, experience, guidance and patience through the whole process, from first walking into the dealership with just a thought of 'looking' to driving out of the dealership with my new Mercedes!

Had my car in this week for service and had Jesus for service advisor.. He’s the best!!! Courteous,informative and honest..

Customer service is lacking

Our service advisor Justin Purdy was terrific as always. Honest, trustworthy, and very professional. We always feel confident about his and his team?s diagnosis and recommendations for our cars. We continue to come to this location because of Justin

I went to replace a fog light that they replaced under warranty that failed. Well the technician broke the bracket and instead of doing the right thing they jammed sheet metal screws into my bracket. Behind the bumper. I called to talk to the service manager and he wouldn't return my call.

Jesus a great service coordinator and knowledgeable.

Had to leave my vehicle over the weekend due to shortage of people available to do repairs services. Matt was professional and provided updates when needed. Shuttle services provided for me back to my home and back to the Mercedes service center. Overall experience was really good.

Fantastic service and friendly staff!

Garbage customer service all around. Spend ur money at the fire location thumbs down 👎 all the way

My family has been here twice for a new car, we felt ignored and the sales guy didn't pay any attentions to us even they walked by us. It is a bad experience comparing with other dealers. I can imagine what we can get after we buy a car here.Bye

It?s hard to get hold of service personnel within 5-10 minutes. Otherwise I have quality repair service and easy buying process.

Great place and nice staff.

They were courteous during the service and did some extras like car wash and vacuum as part of the service.

Immediately greeted when entering the dealer shop. Polite help to freely explore options. Professional guidance and explanation during making decisions. Kind caring by stopping by and sharing time to casual chatting while waiting for intermediate waiting times. Overall good impression.

I enjoyed them Hassle free process. Very good and timely service.

I can not say enough about the service I received from Arthur and the team. I would highly recommend considering buying your next new or used car from him. He treated me the way you should be treated when buying a car. He was personable, honest, and I truly appreciate how knowledgeable and patient explaining all of the bells and whistles that came with my new Mercedes. I left feeling confident about my new purchase and I LOVE my new car! I hope to do business with him again! Thanks again!

I'm SO glad I got to work with Boni Lee today. It was time to add another Land Rover to the collection, more importantly one with better gas mileage for my new job. She was not only professional and understood our new situation, she was also fun and treated us like we were the only ones in the dealership. (And it was a busy day the the dealership!) She even helped with the test drive because we are not familiar with the area! I know that she would be the same if we were $30K buyers or had drove away with a G-Wagon, and that made me feel special and well taken care of today. Thank you Boni!!!

I bought new GLC 2021 on Sep 2021, they told me there was a shortage of chips, so some chips were missing which they told me will arrive in 6 months, after 11 months I check with them back they are telling me I have to talk to Mercedes customer service. This is the same dealer which sells the car to me with missing parts. It would make sense the dealer contact the customer service. Please be aware this dealer may not do whatever things they say when selling the car.

I don’t know about the other dealers, but I am usually standing around and no one asks me if I needed any help for servicing for a while, even though I had an appointment. It upsets me every time I came here for service. Many agents that I know that are very helpful left. I will not be returning to this location for service in the future.

Roman Yarynych was the best Service Advisor ever. He was so polite, respectful, and very knowledgeable. Thank you so much for a great service.

Made appointment 3 weeks ago. When I came, they said they are too busy and can’t conduct the maintenance. They asked me to call on Monday to check the availability in the following week. I did, no one reply and no one responded my voice message. Planned to file BBB complaint.

Great experience. Excellent customer service. Loved the car I purchased. Proactive follow ups on the purchase as well as servicing is the cherry on top!

Lorenzo made the buying process easy and wonderful.

Katheryn helped us with our car buying process and it was not stressful at all. In fact, it was one of the most easiest car buying event that we have ever experienced; from start to finished of finding a car, test driving, and paying a deposit--it took least then 2 hours. She was very knowledgeable, friendly and professionally whether it was in person, over the phone/texts or emails. We would certainly recommend Katheryn to our friends and family members, and would buy our next car from her again. Thank you Katheryn, we love our car!

My first AO service went extremely well. Very organized and everyone was friendly and helpful. Even got tips and tricks on how to prevent future (unfortunate) rodents from getting under my hood.

Katheryn was great, helpful and really catered to my needs. They gave my a great price and financing option as well. Overall happy with my experience there and would recommend anyone to go to the Bellevue Mercedes dealership anytime!

Service B1 was performed by Bellevue Mercedes’ and Jacob did an incredible job beginning to end. Super clear on updates and expectations.

Worst experience so far. We ordered a car in March and payed 2500, it was supposed to arrive in August then it was delayed to September and then to October. This was inconvenient to us because we need a car, so when we requested to be refunded and cancel the order, the person that’s currently working with us is being so rude, replying to our emails in such rude manners, we are asking for the managers info and he is not providing us with them. He keeps delaying our request without clear information. Now even if there was a slight chance we change our mind and wait for the car until October we are no longer confident that we will be treated well when the car (IF THE CAR) ever arrives.

No frills. Good service. Attentive. I hope things continue to go well. Very Satisfied.

Staff super friendly but pretty disorganized business. Scheduled an appt to test drive a car, then was told it had to go to the shop for an issue (not mentioned in car ad), then was told it actually sold. Autonation has a lot of these ads up right now for cars with only one picture- seems kind of weird/ like a scam. If you’re looking for a car, would recommend going somewhere else..

Pretty good service! Thank you! I will recommend this to my friends.

Very disappointed with the service department. Get a text saying they are to busy to do the service and I was like ten minutes out. Then I get there and I'm told the appointment is for recall only. When I had made an a service appointment and the added the recall. Guess I cannot expect customer service. Read reviews and I'm not the only one! And I'll give you the solution. Don't book your techs at 100% book time for a job. Look at agile development. Was created by a car manufacturer. Find your techs average volocity.

My son bought a used vehicle from this dealership. First of all, only a few weeks after, he experienced brake issues. He had to bring it in to have it taken care of and then after that was a battery issue. My point for bringing this up is....once the car is brought in, it goes through inspection, so the brake issue does not just come abt. It was masked along with the battery to be sold.A mechanic can tell when the battery will need to be replaced and can give u a timeline if they are good mechanic. I guess because he was not buying a Mercedes Benz he wasn't going to get the premier service of one buy a new or used Benz. So now let's talk abt the license plate. It took almost 6 months for him to receive his plate and if it wasn't for him calling in to inquire abt his plate, who knows how long would it have taken to receive a call to let him know it was in. I have never in my history of buying cars experienced waiting past a month for my plates. How does it take that long to receive plates. Ridiculous! Once he received his plate it clearly shows that the tag and registration was not filed right away. To be a big brand, Mercedes this is UNACCEPTABLE !! Whether u are buying a Mercedes or another brand, a car is a car and every customer should be shown the same customer service as if u are buying a brand new Mercedes Benz. DO BETTER MERCEDES!!!!

Great experience with the service rep except for the car wash which was supposed to be completed at the end of service, which wasn’t done.

Attentive sales representative. Overall smooth process.

We went into the dealership to find a new car, and our salesperson, Kathryn was great! The purchasing experience was smooth and we really enjoyed working with Mercedes of Bellevue.

I would have to tell the customer, “Avoid this dealership like it was a viral plague.” Sleazy sellers, misleading and will cleverly lie to you behind your back. Yep…all happened in less than 24 hours. At first the consultants within the dealership would ask some of the most useless questions. Another struggles to understand English because she is not an American. Another goes down the path of thinking you are leasing and all along you are wanting numbers on financing the a new Mercedes. The entire experience within 24 hours was exhausting and it should not be. We scheduled an appoint to test drive a new vehicle, only to find out the car had been sold and the dealership had no intentions of letting us know. Thank goodness we dug deep enough to realize they had no intentions of telling us the truth.

Wayne Thiessen was very knowledgeable and helpful!

Annual HV battery check up. Add-ons were pushed but not required.

Update: I came to Mercedes-Benz of Bellevue for maintenance of my vehicle this week and had a much better experience. Justin Purdy is an outstanding service advisor and delivered an experience that I feel was much more emblematic of the brand compared to prior visits. Bumping up my score as a result. Original: I've been to several different dealerships in the Bellevue area, and Mercedes-Benz of Bellevue is by far the most unfriendly. In contrast to Lexus of Bellevue where the staff are outgoing, warm, and make you feel like they care, the Mercedes-Benz of Bellevue staff are unenthusiastic and cold in demeanor and conversation. I've interacted with the sales, service, and front desk staff and all give the impression that they either don't care about their job or aren't excited to engage with customers. My service department experience in particular was unbelievably bad. Not only did they have no idea about my service appointment (which was confirmed and I had an email record of), but it felt as though they didn't think I should be there after asking me for my name three times and making phone calls. Additionally, during negotiation for trading in a used car several dirty tactics were used. For example, I was offered an atrociously low amount of money for my 4 series on trade-in, and they said it's non-negotiable. I walked away, and the next morning I got an email saying that they received an offer for the vehicle from BMW of Bellevue for $1,500 more than what Mercedes-Benz of Bellevue offered. I ended up taking the deal because I just wanted to finish the deal without all the nonsense and drive the AMG. Fast forward two weeks and the vehicle I traded in was on Mercedes-Benz of Bellevue's lot for sale at $10,000 more than I traded it in for; the BMW of Bellevue offer was a lie. It's unfortunate because I thoroughly appreciate the Mercedes brand and its vehicles. Also, this location is beautiful with state of the art design, a great waiting area, and is kept clean and presentable.

“If you didn’t want a broken car, you should have bought a new car” - Used car sales manager Bought a CPO Mercedes-Benz GLB35. Windshield was cracked. They promised to fix it when I bought the car but refused to fix it correctly when I took the car in for the repair appointment. The crack is very much visible and ruined an otherwise good car. The used car manager was rude and unreasonable Do yourself a favor and go to Mercedes-Benz of Seattle. I bought my first Mercedes from them and was a wonderful experience. I regret not going to Mercedes-Benz of Seattle

The customer service reps for car service are absolutely phenomenal. They take care of you and your car from start to finish. They are caring, honest, incredibly knowledgeable and hard-working. I am by no means a wealthy person, but I have owned only Mercedes for over 20 years. The reason is because Mercedes makes the most outstanding, high quality vehicles, that last forever. They rarely have problems, and when they do, they?re not as expensive to fix as a lot of people think. All in all, I pay less on a Mercedes - an amazing luxury vehicle - than I would on any other high-quality vehicle. At the same time, this dealership has always taken great care of my car and me. It is like being part of a family. I so highly recommend them, that even though I have relocated to a different part of the state, I will drive almost 4 hours to have my car serviced, where they?ve always provide me with another beautiful Mercedes loaner car while I?m in town visiting. They are hands-down the best.

I'm very happy with the treatment I received and the used vehicle I purchased at MB of Bellevue. I was shopping for an older used vehicle in a lower price range than most of the vehicles on their lot, and at no time was I made to feel like anything other than a valued customer. My salesperson, Arthur Habek, was super helpful from the moment I inquired into a couple vehicles they had for sale, thru the sales process, and even after the sale. We are very happy with the vehicle and highly recommend Mercedes-Benz of Bellevue.

Excellent service as always. I visited the service department and their work was quick and professional.

As a recent expat couple from India, we needed all the help that we could buying our first car in the US. Luckily we had Aditya and Arthur from Mercedes-Benz of Bellevue to help. They showed us great options within our budget - balancing total cost of ownership with great features (especially safety ones). Really thankful to both. Highly recommend seeking them out for your car purchases.

Roman, my service manager, was fantastic. He was polite and responsive.

I had a great experience working with Jacob Baker. Would definitely work with him again in the future.

never went there. car was towed in for brake recall.

Great customer service! Sam is a phenomenal sales person.

Purchased three years maintenance package when leased my car, can not use it due to boarder closed. Seeking reactive this package, contacted this dealership and also the corporation, they just pushed me to others. Hope the owner can read this review and give me a solution. Update: I contacted to your general manager on August 2, and he said he will talk with the corporation and get back to me. I have not hear anything until now.

First visit to this location after moving to the east side earlier this year. Online scheduler was hassle-free and easy to navigate. I had my appointment set to drop off on a Saturday morning, no loaner requested, no shuttle service. I received a text that Saturday morning informing me that the shop was two days behind and if I dropped off that day as planned, it wouldn't be completed until Monday afternoon or Tuesday and was offered the option to reschedule. I recognize staffing shortages and delays all across different industries so I proceeded with my original appointment, undeterred by the longer wait. The service itself was just the standard annual 20K interval maintenance. Nothing too complex or intensive. When I arrived, there were no advisors to be seen or porters checking in service vehicles. I waited around 10 minutes for a spot to open up in the service check-in bay to pull in. I parked, left my keys in the cupholder, and went up to the service desk. After a couple minutes of idly hovering there, I was assisted by a technician who called the advisor over to check me in. The check-in process at that point was quick and easy. My car was ready to pick up Monday afternoon which was a nice surprise. However, my experience turned rather sour at this point. I arrived to pick-up my car at 5:00 pm, keep in mind they close at 6:00 pm so I wasn't cutting it close by any means. I waited at the service desk for 15 minutes before a gentleman (lot porter), who was extremely kind and helpful, asked if I was picking up. He found my service RO and paged for the advisor twice. No luck. Finally after another 5 or so minutes, he escorted me into the office of a different advisor and asked if he could cashier me as so-and-so hadn't responded to his pages. This second advisor looked annoyed and without saying a word, took the RO, turned to his computer, punched some numbers in to pull up my file, and the only words he spoke to me were "put your card in the machine". To be clear, I wasn't acknowledged by this person (I don't need or expect an over the top greeting but at least reply to my hello when I enter your office), read the summary of work done on the car (again, not that I need it but it does happen to be standard procedure), or told the total of my service (I knew how much it was going to be, not the biggest deal). My main issues are the lack of customer service, with the exception being the lot porter. I'm very easy going and lean towards realizing we all have bad days but the lackluster experience was throughout the entire process. I could not have been an easier customer, I scheduled myself, didn't ask for a loaner, shuttle, discount, use a coupon, or complain about a single thing yet I left feeling like I was an inconvenience to this department. I came to the Mercedes-Benz brand after switching from another competitor in the same luxury niche for the excellent care and customer loyalty accolades Mercedes is known for. I have always gone to the MB Lynnwood store for my service needs and always have had the best experiences there. If I'm willing and able to pay for manufacturer brand service, I'd expect for the service to be at that level and not as if I was asking for freebies at some chop shop.

Great service !!!!!!!!!!!

Thank you to Jacob Baker, for the professional service and in-depth knowledge of our purchased vehicle. Overall the purchase was seamless, in and out in just over two hours... Thanks again.

I had an urgent repair needed for my car and as a single mom, I needed a loaner car on short notice. Mercedes of Bellevue has amazing customer service. My Service Advisor, Jesus, got me a great loaner on short notice and helped me get home to take care of my family. I am so grateful for Bellevue Mercedes service department!

I get it. I wasn't looking for a Mercedes. I was looking for a used Toyota 4Runner that they had listed for sale. Nothing spiffy, nothing fancy. They stood me up 3 separate times I went in looking for it. Samih was nice enough to show me where it was on the lot and even gave me his personal line. He then proceeded to ignore my messages only to tell me a week later that the car was gone. Felt like my time was wasted and I felt disrespected the entire time I was at the lot. I understand how dealerships work when a customer isn't looking for the nicest fanciest car, but I didn't feel like I deserved to be stood up like that. Do better.

I went in to Mercedes of Bellevue to purchase a used vehicle, I had scheduled an appointment and when I showed up a sales person told me that they had just let someone take the vehicle for a test drive 5 minutes before my scheduled appointment that I had called to verify with this same associate, after the other customer came back from the test drive they purchased the vehicle and I was not able to do anything about it, after this I still went ahead and test drove another vehicle that I ended up purchasing. Fast forward about 4 days later I take the vehicle to fix a recall issue at a different dealership and they inform me that Mercedes sold me the vehicle with extensive water damage to the battery (this is a X3 BMW that uses its battery for eco efficiency) which caused my automatic lift gate to not work. BMW made me aware that Mercedes had to have know, the manager there fixed it for me at no charge, had i had to pay it would have been over 3,000$ in just repairing the damages. Besides this we also took in our Mercedes GLE in for service and they were just terrible, they left the vehicle very dirty, didn’t replace the windshield wipers that we requested and so much more. I would not recommend this dealer ship to anyone, Mercedes of Seattle has much better services, make the drive !

Jacob looked after us with great care and and understood our needs, as our Mercedes’ is now an old girl and he did not pressure us into any unnecessary bills but has kept another Mercedes on the road and useful !

Always nice and courteous service. Beautiful facility with great amenities.

I had friendly service from both Jared and Jacob. The wait time for my service was lengthy but the customer service made up for it! Employees make the company!

I was treated very fairly; repairs done quickly and personable service advisors. Hard to contact thru phone however; wait times very long; I had to schedule online one day later

Professional, thorough out. All work was explained before and after.

Modifying my negative review: although it was impossible to reach the service department by phone, I scheduled online and received excellent service with great communication from Matt (Service Advisor). Also I received a very nice message from Eric Gordon, Service Manager, explaining that that have the same employee shortages that everyone is seeing. Overall, I’m pleased with their response and the service itself. My recommendation is to change expectations on the phone message - don’t say we can leave a number to get a callback if you won’t be able to follow through. We purchased a new GLS450 from Mercedes of Bellevue about 18 months ago. The purchase experience was fine (hence two stars instead of one), but trying to schedule a service appointment with them is impossible. When we purchase a car from a dealer, it's our intent to create a relationship with them, a major part of which is service. If we cannot get through to schedule a service, then that's a huge problem. Because of this, we will not purchase our next Mercedes from them. The good news is that there are Mercedes dealers in Seattle, Lynwood and Fife - my hope is that one of those dealers would like to establish a good customer relationship which includes service.

I took my car in last Friday for a recall of the sunroof’s glass panel. I was greeted by Jerome. He got my information and was right back with my paperwork. I waited for an advisor who explained my roof may not need replacement. He said replacement may not be necessary and there is a code in the glass which will indicate if it is. I waited in their lounge for a few minutes. This is quite unlike typical waiting rooms —it is spotless and stylish. After a fifteen min. wait, the tech informed me my roof was not at risk and did not need replacement. They offered a wash and vacuum and I was done. Fast professional and efficient was my experience. Thank you.

Edit 2 years later: impossible to get a call back with information on my warranty. Original review: I love the car I got here, but the experience is a bit bitter as it recently turned out. When purchasing the car, the sales person assured me that the car has brand new tires, and I didn't check. A year later (10k miles), tires are completely worn off. Apparently, the tires haven't been changed since the car was manufactured (I bought it CPO). And, like nothing happened, during one year maintenance, they wanted to replace them for 2 thousand dollars, twice the normal price. It would've been okay for me to buy the car with almost worn off tires, but at least they should've told me. It's quite dangerous at least. These sales guys are liars. Just keep in mind.

Prompt and friendly service. Overall customer service and facility are exceptional

We have been doing business with MB of Bellevue for years. They always treat people right and go the extra mile.

I took my vehicle for brake recall. The final summary says, No rust spots found but they sent a photo and i can see rust spots, also my vehicle braking distance is increased after this. This is the same problem for recall, now i am more worried. Also, summary mentioned, complimentary car wash, but they did not do. Before all of these, waiting for 3.5 hours but the inspection done in 5 mins. I have all the photos and summary sheet with me.

Slow and no communications cost me two 2 hour trips in rush hour traffic. Nice, competent employees but need to do better on communication. Phone calls = 20 min. Minimum

Bought a new car from Bellevue Dealership. I called the Seattle dealership and they were so lost. The sales rep at Seattle told me they stopped making a specific car and literally across the nation all other dealers were taking orders. Called Bellevue Dealership and Thomas Mioc picked up and I asked about placing a custom order for a car and he told me they have an allocation available. He handled all the paperwork for it remotely for me as I was flying somewhere and he gave me his direct cell for me to message literally any time and he always responded really quickly even when he wasn’t at work. Great salesman and great experience!

Quick, and efficient. Easy to make appointments , able to wait in office friendly environment.

Just bought a 2022 GLC. The buying experience at Mercedes of Bellevue was easy and quick. Sam was friendly and helpful. The business office was informative and did not push a bunch of add ons. All in all a positive experience

Great service department, Jacob Lawler is amazing with customer service and taking care of my car needs. Would recommend anytime for quality service.

Bought a new car, very pleasant transaction , seemed to be a big in the software which was fixed immediately, very pleasant people to work with Thanks

DON’T come here for service. I saw other people also complained their staffs are cold and unfriendly. That is true. Their service representative is rude and they certainly didn’t care about their job. Go to the dealership in Seattle instead! I finally scheduled my service in Seattle and their staffs are wonderful. This is the worst Mercedes dealership I’ve seen. Called them several times and never received a call-back. The lady told me to wait since her computer is frozen. That’s okay understandable and I waited for 5 mins and she hang up my phone. And of course, no callback at all. She certainly doesn’t want this job at all. Don’t except them to assist you. Actually go to any dealership except this one. You will surely get better assistance than this.

Very communicative. They didn’t vacuum my car but they did give me two free car washes. Getting a loaner was very easy, too. No gimmicks.

Best advice.....Go through Lorenzo Johnson he is literally amazing and was so helpful during this process

best advice, ask for lorenzo johnson he going to get you right every single time

best advice.... ask for Lorenzo Johnson. He will get you right every single time. Amazing customer service and communication. Always made himself available for us and defiantly made this experience a lot less stressful and took his time explaining our brand new 2022 Benz so that we got the best use out of our vehicle! highly recommend

Purchased a pre-owned certified Mercedes GLS. Salesperson Samhi and his manager, Tony did a fine job for me.

Despite the car I bought at a used car dealership, he carefully selected the inspection items to be done and offered me a cost savings. And he even advised me which parts should be replaced at the right time instead of now. This gave me the best service and trust. Thank you, Jared.

After a run around with the Mercedes Benz of Seattle, I finally came back to Bellevue. At first, I was a bit irritated with the wait, which isn’t a problem, but I waited 30 mins past my appointment time to just get signed in for the service that scheduled. But that was not my issue, the guy who proceeded to help me was talking down to me like I never worked on a car before or I had no idea what I was talking about. That guy doesn’t understand didely squat about customer service or cars (which he claimed he did). Either way, the actual service rep for me was legit and helpful. I knew exactly what was wrong with my car and yet, they wanted to do a full diagnostic. Still found the same problem, wasted time, but the problem was fixed. Great service overall except for trash bag Magee.

Dealer location is cramped and crowded with cars everywhere. I find the prices to be very high. However, My service provider Sarah Quinones was personal and professional. The best I've had at this dealership.

5 years Customer/Experience! Excellent Customer-Care, Service, and Management!

If you need a new car go talk to Lorenzo, he’s the best!!

People very kind and friendly! Fantastic!

I bought a used Mini Cooper S Clubman from James Lee at the dealership. He was extremely helpful and I love my new grocery getter and errand runner. The transaction was smooth from arrival to end. Isaiah was also very knowledgeable in finance. I would return here for my next car. This is the third car we have purchased here.

The fact that they don’t have loaner cars is so disappointing. I love having to pay for Uber and Lyft everywhere for 2 days while I wait for my car to get fixed. It costs about as much as it does to get the service done. Friendly folks who work there though, nothing against them!!!!

Mercedes Benz of Bellevue is awesome! Went there for a service on a weekend last week, a gentleman and service advisor named Matt assisted me through the process and he’s just straight up spectacular! Matt is a great asset and adds on to Mercedes Benz of Bellevue’s sterling reputation! Thanks buddy greatly appreciated and will come back on the next service! 🎉💯

They just don’t care. Brought my car for servicing. They returned the car without washing off the dirt from the outside saying that it was raining. Seriously? Then brought the car again for washing and car still has the dirt on. Makes me wonder how seriously they take oil change and other things that we can’t see.

Amazing service as per usual! The customer service is always there one step ahead.

Just bought a vehicle recently and the entire sales team was wonderful. Katherine was there to answer all questions and get me in my way quickly. Definitely will be back!!!

Had a good experience with getting information on models, test driving and purchasing.

Service department have been on time and on point with our car repairs. Jacob Lawler is also very pleasant and professional to be service advisor.

Chris is a true pro and a pleasure to work with. The whole staff are nice to work with and genuinely friendly people.

Bought a used '19 C300 from them a few weeks ago. The process went alright for the most part. Took forever to get out of there because the car hadn't been detailed yet. The reason I'm ranking 3-stars is because after a couple of days of driving a message in the dash came one "Reduce Oil Level". I called the salesman we worked with and he told me that I could take it to any MB dealership and have them remove some of the excess oil. I live closer to the Tacoma dealership so I set up an appointment there. I'm sure I'll be charged for this service. I understand used cars don't come with any warranty, but since the Bellevue MB dealership did an oil change I would have appreciated if they would have offered to pay for this since it was their technician's mishap. Oh well.. Update He general manager reached out and asked me to bring the car back so they could make everything right. They took care of the message right away. Great service recovery.

Matt is a good Service Advisor. Car was finished on time.

The service was very good and speedy. My car had a minor noise issue and they found the cause and fix it.

They were very friendly to get me a loan and get me in a vehicle, but after that they became extremely unfriendly. Our service agreement was not honored, calling to speak with someone was met with an attitude. I know this review will not change anything or help me in any way, but I recommend not going to this particular one. I can’t speak for all Mercedes’ dealership but I expected a much friendlier experience considering I am paying for their over priced service. Oh and the icing on the cake. Instead of booking a service (which they did have times open) they recommended looking for another shop. All in all the Bellevue location is one of the worst dealerships I have had the misfortune of purchasing from

Their service operation has improved in the last few months. My most recent service was flawless with everything including the loaner, ready as promised.

Amazing experience purchasing my GLE350! Walked in on a whim to see if they had anything coming in that I was interested in and coincidentally it showed up the same day! By the end of the day we had signed for it. Lorenzo couldn’t have been a better salesman! Knowledgeable, honest, efficient and personable. Big thanks to Jason as well. He made the paperwork a breeze! I will definitely be returning for any future needs! Thanks again Lorenzo, Jason and Delilah for being so amazing.

Amazing experience purchasing my GLE350! Walked in on a whim to see if they had anything coming in that I was interested in and coincidentally it showed up the same day! By the end of the day we had signed for it. Lorenzo couldn’t have been a better salesman! Knowledgeable, honest, efficient and personable. Big thanks to Jason as well. He made the paperwork a breeze! I will definitely be returning for any future needs! Thanks again Lorenzo, Jason and Delilah for being so amazing.

Asking for install software recall adding some new electronics programming chip

I bought a GLS 450 from this dealer, my sales person is Junyi Xu, he provided good services and I am really satisfied with his services.

One of the worst repair facility resulted in the worst experience ever.

Ordered and eventually bought a different car than I ordered. Lots of little complexities because of delays, chip shortages, etc. Regardless, they handled it all and were great.

We appreciate the exceptional service that our service advisor, Jesus Guerrero, provided us with, from the moment we dropped the car off for service to the time that we picked the car up. He kept us apprised of additional items that needed to be addressed and the car was ready when promised. He is very knowledgeable and was able to answer any questions that we had.

Sarah is a great advisor. Took care of me and prioritized the urgency of my tire situation. Thank you!!!

Justin was a great service advisor. The cost and labor is ridiculously expensive. Jerome is always so kind.

There was one person who made my experience exceptional. Jared Waters greeted me, got me a LYFT home, stayed in touch with step-by-step information, and took care of me when I picked up my car. I have a problem that didn't get fixed, but Jared assured me it would be taken care of. What more could I ask than this really personal touch?

I received very timely response to my inquiry and to all of my questions. The paperwork was completed within a few hours once I made my final decision. Thanks for all the help.

GREAT EXPERIENCE, MY LOCAL DEALER WANTED TO CHARGE ME EXTRA ?MARKETING ADJUSTMENT FEE? WHILE I WAS GOING TO WAIT 7 MONTH TO HAVE A NEW CAR BUILD. DID NOT AGREE WITH THEM. WENT TO MY OLD BUDDY AND DID NOT GET THIS MONEY GRABBING CHARGE.

Bought my new 2022 GLC 300 here and had a great experience. They were courteous during the whole process, provided regular updates on the delivery of my vehicle and on the day of the delivery they had a quick handover. I was out in about 40 mins with my new car. The sales associate also helped with follow-up questions few days after I picked up my car.

After four weeks of scouring the greater Seattle area for a car, I went to MB of Bellevue and was assisted by Arthur Habek. After a brief conversation, Arthur said he thinks he has the car I'm looking for. It was a C-class, the same body style and same color as my wife's GLE. AT this point you would think the price just doubled. On the contrary, the price was significantly better that I would expect, especially in today's market. Thanks, Arthur, I'm lovin' the car!

We’ve had very disappointing experiences ever since AutoNation bought Barrier. I’ve owned Mercedes cars for more than 22 years. My husband has owned Mercedes cars much longer. I scheduled a B service for my 2020 SUV two weeks ago and was quoted it would cost $350. When I arrived for the service, I was told it would be $1,200!! This was for an oil change. In 2020, my husband wanted to buy me a new Mercedes for my birthday even though I loved my Mercedes sedan. We arrived at the Bellevue location early in July and were told by the salesman he was busy and We needed to schedule an appointment for later in the week!! My husband left an angry phone message for the Manager. She called him shortly and apologized for unacceptable service. She said if we were willing to come back early the next morning, we would be taken care of. (We drove from Gig Harbor.). We arrived the next day and chose an SUV. They wouldn’t let us pay cash or pay by debit card. We had to finance the car for 30 days until the car statement arrived and we promptly paid it off. AutoNation is a huge step down from the days of Barrier and Phil Smart. Our recent experiences buying a Tesla and corvette convertible were pure joy compared to AutoNation! We will never return to AutoNation again.

This dealership have excellent service. We have the best and most pleasant experience with Richard, our sales rep. He was not pushy like other salesman at all. Answered all our questions and handled the entire process professionally.

Mercedes of Bellevue was very helpful and understanding during the buying process. Their prices were very competitive and the staff was friendly and helpful. thank you, Johnny!

I had such a great experience with Nicholas (Nick) Hornsby Koury (Sales Representative) at Bellevue Mercedes Benz. I couldn't have asked for a better service than what he provided. Nick is very knowledgeable, respectful, very calm and a person with integrity. He made the buying process very easy for me by explaining all the steps and expectations. Prior to visiting Bellevue Mercedes Benz dealership, I had checked/visited almost all Mercedes dealerships in Washington. Some listed cars that didn't exist. Luckily, I found a car in California and the purchase process was seamless working with Nick. I wasn't sure what to expect in this process as I had not seen the car in person. But he explained everything and walked me through the process. He was very present on phone, text messages and in person every time I needed to talk to him. After receiving the car, I noticed a small dent that Bellevue Mercedes Dealership helped me to fix. Many thanks for Delilah Marquez (Sales Manager) at this dealership that collaborated with Nick to make things work. They also gave me a loaner to use while I awaited the issue to be fixed. Very wonderful people! I highly recommend this dealership and if you are looking to purchase a car, ask for Nick Hornsby. He also went above and beyond to source and ensure that I have the lowest interest rate. I have already recommended him to few friends, and I will continue doing it. Plus, he connected me to service advisor to assist me for future service work. I only write reviews when is due, this is very worthy it.

Terrific customer service, extremely competent repairs, convenient location, but mind-numbing prices.

Great service. Transportation to and from the facility to nearby shopping center while service was being performed was a pleasurable way to spend the time that was needed for the car servicing.

Buying process was seamless and easy with no pressure with the sales advisor. Didn’t feel we needed to haggle anything which was a positive. However, I did have feedback about after I bought the car. About 2 and a half weeks after I got the car I started getting service alerts stating I needed to get an oil change in 30 days. When I called about my plates (which I wasn’t notified of either until I took the time to call out of my work day) and mentioned the service alerts I was told that they did an inspection, but the technician didn’t see a need to service the vehicle when the car came in from the previous owner. It’s frustrating that the car wasn’t serviced in any manner and was given to us as is with the only thing completed being a 50 point inspection. When a vehicle comes to a dealership it should be serviced all together regardless if it’s needed for the next customer who buys it. I hope this feedback is taken into consideration when taking in used vehicles as people come to provide you business and the least that can be done is servicing the full vehicle as well. At first I thought it was a mistake and that the service alert wasn’t reset, but when calling it was confirmed that it hadn’t been taken care of and at this point it’s on me due to the dealership not seeing a need. It would have been nice to know it had been completely serviced prior to selling, but there was no need granted it seems like there was if I’m getting a service alert 45 days after owning it.

Been a customer for years. I'm on my 4th Mercedes. This dealership has always done 100%.

Always service as if family. Professional, efficient, trustworthy

Lovely facility. Everyone was friendly and helpful. My only criticism is that the sales person who helped me did not come out to the vehicle with me after the documents were signed to make sure I knew about all the features. I have purchased three cars there in the past and I always had a tutorial. I was handed the keys and off he went.

Did an annual maintenance last week, and while the end result was fine, I felt it could have been more efficient than the 2 workdays it ended up taking: - Brought car in at 9am, mentioned the tire light on to check pressure. Hadn't mentioned my tire warranty, figured they'd easily look that up and take care of it. Assumed it'd be done by end of day like previous annual maintenances - I text service advisor at 3pm to ask for updates, he goes to check on it. He replies saying tire will need to be replaced and asked what I want to do about it, how much it'll cost. - Now I mention the warranty, and he looked it up to confirm I did have it. But he says they likely wouldn't hear back from warranty until the next day... so I agree to have the car kept there overnight, I luckily didn't urgently need it. - Next morning the warranty goes through, but it still takes until close to 5pm for the car to be finished. I didn't expect a warranty issue to prolong the maintenance till next day; if they had proactively asked me about it that first morning, I wonder if I could've gotten the car back earlier. Also, it would have been nice to proactively hear about the tire issue earlier instead of only hearing after I texted to check on my car's status. On the plus side, my service advisor was overall very responsive in following up on my texts and he also explained to me about the correct tire pressures to set.

Great experience overall. I was in and out quickly and the service was top notch. Would recommend to anyone.

What a great experience! I left with the car I wanted, it’s beautiful and customer service was great!

We have had great service with Wayne's advice and attention to our needs. Sue and Richard Long

Everything about my experience at Mercedes of Bellevue was amazing. Jesus took such wonderful care of me providing good service for my car, for providing me with a loaner and for offering his personal help. It was a pleasure to have dealings with Mercedes. In addition Matthew, in Jesus‘s absence provided excellent assistance for me to get on my way home. Thank you to both Jesus and to Matthew.

Very positive experience. Loved the no-haggling approach. The sales staff's communication was above and beyond what we have experienced before. The car was priced well below KBB. Got a great deal and have a wonderful new to us used car.

Excellent service with well experienced rep, helped me to make the trade-in transaction. Nick help me purchase my car.

A very professional and courteous experience, I have never had a bad experience any time I have come into the dealership.

Our A/C system has failed on 4 occasions (twice when we lived near Portland, and twice since we moved to the Seattle area). In each case, the freon in the system leaked out slowly over time. MB of Wilsonville had a difficult time locating a leak, and ended up replacing a valve twice. MB of Bellevue also had difficulty locating the leak, and replaced a valve in the A/C system last July with the goal of preventing further leaking. However, the leak re-occurred and the system failed once again in March. Most recently, MB of Bellevue replaced the evaporator, and hopefully that action will now resolve the problem. At all times, MB of Bellevue was committed to identifying the problem and getting it fixed, which hopefully has now been done. Wayne Thiessen, our service advisor, is exemplary. Wayne stays right on top of our problem and makes every effort to resolve it as quickly and efficiently as possible. He communicates with us well, and demonstrates real concern for our situation. We greatly appreciate his assistance and attention to detail. MB of Bellevue provided us with a Mercedes loaner car for the 2 week period that our vehicle was being evaluated and repaired, which was very helpful. There is only so much a dealer can do to resolve a problem that most likely traces back to a lack of quality oversight during the initial assembly of the vehicle by the manufacturer, and MB of Bellevue has to date done everything that it could to assist us with the repair work. If this problem recurs for a 5th time, then a different approach will be needed, but for the time being we are hoping that the A/C defect has been found and repaired.

Chris Santiago did a great job of communicating with me during my recent service.

My service advisor Sarah did a outstanding job of taking care of my 2015 E350. She kept in touch with me to make sure I given progress reports of the process. I highly recommend her.

I still have a issue about the first gas that they filled out into my car the .The car engine has some vibration and rips at low RPM.they must filled out the premium gas octane at least 92.this car has a twin turbo and the knock sensor doesn?t perform well with the low octane gas.

Pleasant, easy purchase. No hassling. Very professional.

Very good for after service issues . The service department leader and reps are on top of issues.

Appreciate the attention to details. Very clean and orderly, coffee water and snacks, charging station, a live view of the service area, updates. Also appreciate the informed service reps who know your account and can answer questions.

I had a wonderful experience buying my new GLC 300 from David Romanyuk! He was knowledgable, courteous, attentive and his follow through was exceptional. The purchase process was smooth and seemless. I would highly recommend him for your next Mercedes purchase!

Service team provided me fast and great service. I appreciate them.