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Recent Reviews from Mercedes-Benz of Bellevue

Insincere, incompetent, rude, unapologetic sales people with "do not give a xxxx about customer" managers which clearly shows why sales people turned out to be that way. You care only when you going to buy and put your money down, after that customer means nothing to you. Valuing customer is not just sending out BS follow up emails, what matters is how you address customers concerns and how you indeed treat them. I just believe you don't care. The only reason I am providing feedback is coz I was already your customer, I leased a Mercedes few years ago. This was my second time I came to your dealership and I don?t expect to get ripped off so I wanna let you know what kind of dealership you are. You sold me a faulty car by deception and extremely poor customer service following up: 1) first in test drive when I asked your sales guy why TPMS light is on, he said it?s because weather is cold and it will go off after driving. It didn?t go off, and when I was purchasing car I asked him to check that sensor to make sure it is working, he came back said sensor is fine it is just needed to be reset by infiniti dealership then it will be fine. Probably he didn?t expect me to go to infniti dealership the next day after purchase and figure out he was lying to me. Other problems showed up on the car like brakes start making noise and when I showed it to other mechanic they said rotors and brakes all need to change immediately. That tells me either how crappy your inspection is or how insincere you people are. 2) After my purchase, next day I realized one of fug lights is off. Sales guy told me bring the car to service we will fix it right away. I gave him exact time (8:30 am) to bring the car and he confirmed. However, when I brought the car @ 8:30 am apparently he did not check with service department and no appointment was set for me which I expected it should've happened, as a result of this mess, the part was not in house so they had to order it so my trip was completely waste of my time with hassle. According to your service guy if the part was already in house the job would not take more than few minutes of my time instead of ended up with no car and taking back and forth uber. When I brought this up to your sales guy, he even didn?t bother to apologize for this headache coz of his lousy unprofessional customer care job. Even after they fixed the light, nobody even gives a xxxx to call me the car is ready for pickup. Anyways I was able to figure all these faults within 5 days of purchase and returned the car on time and did not let you treat me as stupid person to be taken advantage of. So screw you, you definitely lost my business all for good and never ever recommend to anyone to go to you for any purchase. Just having Mercedes title doesn?t make you got high standard levels and ethics.

Aidin Mehdipour Mar 18, 2020

I have been to MERCEDES-BENZ of Bellevue 3x. Once to buy a JEEP Wrangler that they had as a trade in vehicle. The second time was for a complimentary service multi check and the third time was yesterday. I get a few emails from Mercedes of Bellevue asking me to come in for various service specials but since I have a Jeep Wrangler I mostly ignore them. I finally took advantage of the complimentary checkup and was please with the service. That was my second visit and they didn’t mention me needing to have anything fixed or topped off. I wasn’t surprised because when I bought the vehicle they had already checked it out and gotten it ready for resale. Yesterday though was very strange. I went in and was told that my service rep was busy and they would get me from the lounge when he was back. I thought that it was strange that I needed to speak to anyone. I had an appointment for a multi check and car wash but none the less about 10 minutes later I spoke to Ryan. Ryan did not understand why I was there and what I was there for. I said well, you guys invited me to come in for a complimentary checkup so here I am. He then asked me to show him the email. I did. He explained that the service was just to look at things and not to actually do anything. Fine I said. An hour and 10 minutes later my vehicle was done. Ryan told me the things that were wrong. All very minor except that I seemed to be leaking a bit of oil and he couldn’t refill my oil because he had no idea what I was putting in there. I tried to answer but he kept taking about how everything would have to be ordered since they don’t have Wrangler parts in stock. Understandable since it’s a Mercedes dealership. He went back to the oil thing and how he didn’t feel comfortable having his guys service my vehicle since they didn’t know it very well. All in all I get like I definitely didn’t belong there, was not wanted there and I guess I won’t go back. No one was unpleasant it was just very different from the first two times I was there. I’m not sure why they keep offering me service things since they really really do not want to service my vehicle.

Christina Price Feb 18, 2020

Sadly, MB of Bellevue is struggling in the service AND customer service area. I had my annual maintenance on my CLA at 30,000 miles. A few days after my service my coolant level LOW reading came on... I had to go back to the dealership so they can tap off the coolant. MB also fixed my tire censors during the maintenance service and my tire pressure reading came on shortly thereafter, when we went to check the air pressure we noticed my metal valve caps on all my tires were missing. Fast forward to almost 12 months after having my car serviced my tires were so worn the threads were hanging out on the inner tires. Surely there should have been some wear on the tires that the MB technician should have found during my 2018 visit, right? I bought brand new tires in July 2019. Now, I have an appointment on 8/23 for my annual B service maintenance at 40,000 miles at MB Bellevue. My advisor calls me 2 hours before my service to tell my he has no more loaner cars and if I need a loaner I could get a rental car that they would pay for but it would take some additional time to get the loaner car. Due to my work schedule I had to reschedule to the following Friday. Already annoyed about the reschedule, I explained to my advisor about my prior issues and he assured me that 'he would take care of me.' Well that didn't happen. When I came to PICK up my car, another advisor tells me I need my brakes done and that I have less than 2,000 miles on them (why didn't my advisor call me when they had my car to recommend my brakes getting replaced??? Don't tell me about the brakes when I come to pick up my car. I'm very frustrated now... so I paid for the services that were performed and I drove off the lot (with plans to call and schedule another appointment to get my brakes fixed) as I'm getting ready to hit highway... my tire censors come on so I turn around and go back to the dealership. After waiting 20 mins for someone to ask can they provide assistance, I tell the same lady who brought my car to the floor initially about the censors her response was..."oh yeah I saw that" she saw it and didn't tell me or the advisor??? One of my tire pressures were reading at 19 vs. 40. She told me there is an issue with the censors. I personally looked at the tire with her and there was a big screw in the brand new tire. Her response, yep... that's a screw. :0 Another individual came over and checked the tire pressure it was down to 17. The censors were also not reading correctly... the left censor was reading the right tire and vice versa. I left the car there so they can fix the tire and censors... and yes, the brakes. but now I'm thinking why am I even allowing them to do that??? I spoke with the service manager about all my concerns and issues... I bought my car from MB Bellevue and had a great experience, but after they get your money for the purchase of the car, the level of service is downhill from there. I will not have future services there. I've had 2 different Mercedes but I'll likely consider going Audi next. I had no problems with the Audi dealers I worked with. We are very disappointed with MB of Bellevue, the service team and the process. Hopefully they can get their stuff together.

Nicole Steele-Pritchard Sep 2, 2019

Auto nation of Bellevue Mercedes ask for a review so here it is. I have done business with Barrier Motors for a long time! Their service was impeccable! The service department always paid attention to detail and you knew when you dropped your car off it would come back in working order with everything fixed. I brought my car in to have the a air condition and radio looked at. After 5 days in the shop I was told "there was a short in the car and now the A/c is fixed but the radio needs replacing" When I went to pick up my car the battery was dead! The Key fob will not work if the battery is dead and no one knew how to open the car with the little key that come out of the key fob. Finally, Jerome (he is amazing and the only competent person there... former Barrier personnel ) went out to my car used the key and it worked. The car still had the plastic on the seats and the car was dirty. No one knew why the car was dead. Jerome told me to go home and the techs would look at it in the morning. He gave me a nice key chain for my troubles. I called Tim Willard who I had been dealing with. He told me he didn't know why it happened, but they charged the car and it's working fine now. I said I'm not picking my car up until you know why the battery died in the first place. The next day Tim told me it was a fuse that drained my battery. I told him I would be in later to pick my car up. Then I receive a call from John Geraci the service manager asking that I return the loaner car, because they have promised it to other people. I called him directly told him the story and that I would be in after my daughter was released from the doctor (she had fallen down stair and we were at urgent care) she needed stitches. That was at 5:00. John said i could return the car in the morning if it was easier considering what happened to my daughter. That was nice , but I said no I will bring it back tonight. My daughter was released at 7:30 and I live about 25 minutes away from the dealership so I called to make sure they had my car ready and waiting. When I called I realized the service department was closed. I called back to make sure I could still get it. I spoke to a sales person named John who was very kind. No one was able to find my key and it was still locked up. John the service manager had given me his cell phone so I called him to find out what was going on... he said he didn't think I would come after the service closed..... um I called around 5 and my daughter still hadn't been seen... you do the math! So I stayed calm and said no problem I'll come tomorrow at 7:30 pm please have my key out. He said "I will insure you it will be out" I showed up at 7:30 pm and the key was not left out. I guess he asked Tim Willard to do it and Tim forgot. So, after about 30 min a nice lady said she was able to get my key and I was on my way...... it was 85 degrees out side so I went to turn on my A/c and guess what!!!!! Yep you guessed it... it didn't work. When I spoke to service they said it was working... then John called and said service didn't know they needed to fix it. With all that said they did refund my diagnostic service... so if you choose to use them beware... it's not what it use to be. I'm moving on.

Cyrena Aarskog Jul 30, 2018

CyrenaA Jul 30, 2018

My wife and I stopped in on a Saturday to see if the service department had time to do a recall repair. They asked us to bring the vehicle back on Monday and scheduled a time for us. When I showed up it took some time to find our service manager. Once they located Chris he check me in and asked if I would be staying with the vehicle or if I needed a lift home. I asked for the timeline of the repair and after being told it would be a few hours I elected to take the shuttle home. It took several calls to find a shuttle service, to be honest everyone seemed to be a bit out of place (might be the construction). I went home and after a couple of hours got a text that the repair was completed. That text was immediately followed by another one saying they were unable to complete the repair. I texted back asking for a ride and they sent me a number but no one answered. Once I arrived at the dealership I tried to locate our service advisor Chris but I wasn’t able to. One of the other advisors tried to locate him be he was also unable to. The new advisor was instructed to get me checked out. The new advisor asked how my service was and I brought up the fact that they didn’t complete it because they didn’t have the parts. He then said they had run out of oil filters... Our recall repair was for a seatbelt. When I corrected him he informed me that those parts hadn’t even shipped to the warehouse that they get the parts from. Odd that they would send out a recall notice and book an appointment without even having access to the parts. I signed my paperwork and was told the car would be pulled around the front. I waited for about 20-25 minutes before finding the same advisor and asking if the car was being pulled around, he said yes and just to wait out front. I was then flagged down by another gentleman who showed me where my car was and gave me the key. All in all it felt nothing like a Mercedes dealership service, they seemed complete out of sorts. Again this could be the construction and this is my first time at this dealership because we just moved to the area from Portland but I definitely wouldn’t go back if I didn’t need to.

kwoodruff75 May 1, 2018

This is the ongoing list of reasons why I would NOT recommend MB Bellevue. We purchased a pre-owned (supposedly) certified GL550. -The car had been reserved by someone else. Even though two salespeople knew we were interested in this vehicle (or vehicles with similar specs) we were not contacted when it became available again. I found out through an online search. -We were told MB Bellevue uses 1price so there is no negotiation and every potential customer is given the same price for the vehicle. Yet when this one came back on the market it was listed as several thousand dollars less than price previously quoted. -When we went to see and test drive the car it had not been cleaned or detailed even though it had been on the lot for several days. -The service records showed that the back brake pads needed replacing but the inspection report had not picked this up. When we pointed this out, MB Bellevue reinspected the pads and replaced them. We left the car at the dealership for 3 days for everything to be addressed properly. When we picked the car up it had not been filled with gas and after we took it home and drove it we found out that: -One of the back seat heaters would turn itself off and sometimes wouldn't come on -The nightview assist didn't work -MBrace had not been reprovisioned -There was a cut in the leather on the center console that we had pointed out and were told would be fixed. It was not. -The adjustable steering was not working correctly We took the car back for these things to be fixed. It's not clear why they weren't fixed BEFORE the car was sold. My husband noticed vibration in the steering wheel when driving at freeway speeds. All the tired were brand new when we picked up the car and when my husband called about the vibration, MB Bellevue said they suspect it's because the wheel had not been balanced. My husband made an appointment to take it in this morning and when he arrived there was no loaner car available. He was told our car would be ready for pick up at 4:00pm today. He received a call at around 3:55pm saying that it was not ready with no reason given for the delay. Even though he spoke to the Service Manager when he dropped the car off this morning, MB Bellevue still continues to disappoint. They're supposed to call once this latest issue has been fixed. Based on all of this, I would strongly advise going to another MB dealership for purchasing and servicing.

jaime_p Jan 23, 2017

LIED TO NUMEROUS TIMES!!! TIME WASTED! GIVEN FALSE INFORMATION!!! Working with this dealership has been an absolute NIGHTMARE!!! My fiancé and I came into the dealership to look at a 2007 Yukon Denali. After test driving the truck we made an appointment with Pam to come and talk numbers. We waited over 30 minutes for her. We waited past our appointment time. We made a second appointment to take the truck to GMC and get an inspection. Showing up to the dealership, I had to wait for an hour for Pam. She was over 45 minutes late to our second appointment. She caused me to be late getting the truck to GMC. She wasted my time and the service center's time at GMC. Upon getting the vehicle inspected it was found that there were some things wrong with it. A bare minimum of $1,500 worth of work, to around 3k. I needed to discuss the inspection with my fiancé before making a decision (my fiancé who works Monday through Friday and is unavailable until after 5:00PM). Upon returning to the Mercedes Benz of Bellevue Pam approached me pressuring me to make a decision (without talking to my fiancé first). Then a second sales associate approached me stating that 3 people were interested in the car (after it had sat on their lot for two months literally untouched by a single person). Danny, the manager, then approached me and VERY aggressively stated he had 4 or 5 people who wanted the car and they absolutely would buy it today so I HAD to make a decision (again without speaking to my fiancé). Danny was so incredibly aggressive I would not have given him my business even if I had mounds cash falling out of my pockets. He was miserable to work with! The 3 sales associates were pushy and down right dishonest. Still, I left the dealership with plans to speak to my fiancé about the car that night and before I was able to do so I received a text from Pam stating the truck sold. We had offered them the title to my SUV, as collateral to hold the Yukon. They denied our offer. Two weeks go by and my fiancé and I get an email from Pam stating the dealership had gotten in another 2007 Yukon Denali. Same color, similar milage and specs, same price. We asked if it was the same vehicle and if it was not the same truck if we could get the VIN number on it. Pam replied assuring us that it was not the same truck and provided us with a VIN number that was in fact different than the first Yukon. She emailed us throughout the week letting us know that the truck was in reconditioning and she would confirm on Friday if it was ready for a test drive. We made a tentative appointment to come in on Friday, in which she told us she would be busy but that Scott would be available to help us. Late Friday afternoon we received an email from Pam confirming we could come in for the test drive. When we arrived on Friday, Scott was gone. Pam had not even checked the schedule as Scott did not even work that day. I was already feeling jerked around by the dealership due to our previous interactions and this definitely did not make matters any better. Pam found someone else to help us, Dennis. Dennis came over and more confusion began! Pam had given us the specs of the SOLD Yukon, with the VIN number of the NEW Yukon. She also lied as it was NOT a 2007, it was a 2009. She told us the cost was $17,994 and it in fact was $27,991. My fiancé still trying to give them the benefit of the doubt said "Okay, its fine, lets just go ahead and test drive the truck to see if we even like it". Dennis, then informed us that, that was not even a possibility because the Yukon was not out of the service center!!! That the truck was still going through reconditioning!!! I drove down from Bothell during rush hour traffic, to downtown Seattle to pick up my fiancé, then to Bellevue JUST to test drive the Yukon specifically because Pam had confirmed that day that the truck was ready for a test drive. Dennis who kept apologizing profusely over and over for the entire situation, said he would talk to Danny as well as Pam about what had occurred. Dennis also informed us that he would contact us when the car was ready to take out for a drive. 5 DAYS LATER we have not heard a single word! The truck now?..... LISTED up for sale on their website, available to be reserved for a test drive. REALLY?! and NO call letting us know. We did not receive an apology from Pam, we did not receive an apology from Danny. We did not receive a phone call or an email, or anything! They wasted our time, they jerked us around and they didn't even have the decency to try and fix the situation to win our business back. I cannot stress this enough, GO SOMEWHERE ELSE!!

Lexi Blake May 19, 2015

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