They were so good to me here that I could not stop quivering and throbbing while test driving the brand new Mercedes-Benz AMG G 65 $282,000 My boyfriend purchased it for me and now I get the big 'O' several times per day. Thank you Bellevue Mercedes-Benz. Happy Holidays.

Wayne is professional, friendly, and helpful. He embodies the kind of service you'd hope to receive when taking in your boss's 200k+ AMG 65 for service. Highly Recommend!

During my first car service, Chad keeped me informed every step of the way! Great customer service!

Unprofessional, disrespectful, terrible people. They aren't really trying to sell cars. They will 100 percent profile you by what you drive up in and corner you in the store and bully you. It happened to me and that's why they dont deserve customers.

Very good

Thank you Malachi and John for helping me find my first car and it couldn't be more perfect! I got a blue Mercedes GLA with all the safety packages, ambient lights and a moonroof. Malachi was very professional and patient. He took the time to find the best fit according to my requirements. He wasn't pushy at any moment to buy the car right away unlike most of the dealerships. I would definitely recommend them if you are looking for your perfect car. I won't hesitate in buying another car from them any day!

Initial service did not include what I went in for but the customer service rep made it right and got my entire service done for me at no extra cost. Thanks

Service Agent, Chris Santiago, was very helpful and pleasant to deal with — he patiently took the time to answer questions and explain procedures, never making us feel pressured — others encountered in the process were equally pleasant and helpful — overall, the service and repairs provided were completed ahead of schedule and much to our satisfaction.

The service provided by Mercedes-Benz of Bellevu was great. Jibran and John helped me find the car I was looking for and also helped me get the best deal. They were very helpful.

Didn't listen to what service I wanted done. Missed issues that are now costing a boat load.

Best experience in purchasing the car and Mercedes-Benz knows what it takes to be customer obsessed.

My experience to MB of bellevue was good. I was made well aware about time, turnaround time was fast. drop-off and pick up was excellent.

No customer obsession, lack of coordination. Appointments don't mean anything. Didn't even bother returning my car clean after holding it for 5 days for an alignment job and 3 door handle light bulb as well as wiper blade replacement. Must say though they gave me a self service car wash coupon, thank you, Mercedes Bellevue! Update: i had sensed a non sincerity in the dealers response I confirmed it by calling them and not being able to talk to the gm and moreover not receiving a call back for about a week now. Thank you MB bellevue for wasting your customers time instead of making the service process seamless for them.

We had a very bad service experience with Mercedes Bellevue last year. Alexa has restored our faith in having them continue to provide our service. She is efficient, on her game, follows up, and was actually pleased to help us. Thanks Alexa, Laura Munding

We have an amazing experience. Jibran Khan is our sales associates of which was above and beyond our expectations. Very professional, fast, easy and no pressure process! Love our new car.

They took good care of our c230 for 15 years! When she was recently ready for retirement, they saw to it we got into a lovely upgrade. We highly recommend them.

Alex was great and the Honda I bought was super clean. Alex went above and beyond even contacted the former owner of the vehicle to get me a spare key and center seat

Had a great experience! Went in with test drive for a lease and came out with a wonderful experience and a new car. The staff is amazing and delightful. Would definitely recommend them if you are in the market for a Mercedes.

No customer obsession, lack of coordination. Appointments don't mean anything. Didn't even bother returning my car clean after holding it for 5 days for an alignment job and 3 door handle light bulb as well as wiper blade replacement. Must say though they gave me a self service car wash coupon, thank you, Mercedes Bellevue!

Bought our first Mercedes car with zero hassles and super responsive staff. Heru never came across as sales person with his on the spot advice, humbleness, intelligent and patient enough to know when to let customer make thinking. 5 stars are all because of Heru...

I purchased my car here when it was Barrier. The service was superior. Since Auto Nation has taken over the service has significantly declined. I was at this visit for a routine annual A service. When I make the appointment I stated I would wait for the car in the lounge. When I checked in I stated again I would wait for it and asked how long it would be. They said around 2 hours which seemed very reasonable to me. At the 3 hour mark, still no car, and nobody from the service department ever came to tell me they were running late or there was some problem so I finally sent back to the service bay to inquire. There was confusion and running around and finally they came and told me it would be another 15 minutes and they were sorry. 45 minutes later my car was finally done. Of course there was the apology but I left feeling very dissatisfied. The service manager told me to look on the bright side that I only needed service once a year. Really? Clean up your customer service Auto Nation.

Fast service that was completed on time. A+ rating! Thank you!

Over the years Mercedes Service has decline in my experience. My last visit was not pleasant, having an expected window down with a chilly day the service person was not willing to do much ,except give me the bill for how much will cost and for me to wait for his call until the part was ordered- not even a loan car available, very rude! not acceptable service/behavior to a long time customer. Another service person approach me since I said I will go to some place else then. He was able to give me a loan car and give me a diagnosis first before assuming what was need it, but left a bad taste on my mouth already. I was in the process to exchange or get a newer/older car since I knew my car was need it lots of work and wasn't worth keep fixing it , yet didn't matter .Therefore after the window was fix and went to BMW and got me a newer car. Often consumers return for a product because of the service that sales person provides, then for the product - obviously I won't be coming back again to Mercedes. Disappointing quality of service.

Michael Roberts and service manager were a pleasure to work with and attentive to my needs.

A best place..for. awesome service and selection !

Great service friendly clean environment

Great job great experience fast service professional helping friendly clean environment

Horrible service. Kept my car for almost one week for inspection. Did repair work without authorization. Didn't fix small things - like steering fluid, license plate lamp. Tire pressure lamp went off few hours after service.

I've been coming here for 15 years - all the way back when it was Barrier. My most recent visit was a bit of a disappointment. My bill was presented nearly $400 more than disclosed up front. Two reasons for this , first they made a mistake and overcharged for parts and second, they decreased the military discount for service. FULL DISCLOSURE: They ultimately fixed it - only paid $75 more than expected. But...the reason why...historically this dealership has honored military service with a 15% discount when we bring the cars in for servicing and the rep mentioned up front this was still the case and kindly communicated thanks for our military service. When the invoice was presented, they typed 15% military discount but then reduced the amount to $125 instead of the actual 15%. A little disingenuous IMO. This on top of $275 overcharge on parts. If I'm being honest - had the military discount "$125 cap" had been disclosed up front, I wouldn't love it but it would have been overall, OK. But...had I not reviewed the bill...I would have overpaid by $400.00 for my service. (1 star deducted) Second - It took 25 minutes for them to figure out and agree that the bill was wrong. I had an appointment and was ultimately late due to the long wait to resolve the bill. (2nd star deducted) So...it's a 3 star rating. I will say the service rep. was a very nice guy, the car seems to be running and working just fine. However, I pay substantially more to have our cars serviced by dealership product experts; my expectation is that all aspects of the service experience be exemplary and timely.

Ryan was really helpful in explaining the features of the car. The whole process was quick and easy. Would recommend this to my friends.

Brought car in for service. Advised that I needed brakes, two tires and alignment. One tire needs be replaced but they're taking over an hour to do so. Turns out none of the advised repair didn't need to be done for another 5k miles. Really wish washy on the service.

Rude is all I can say.

Great service and nice people. Typically car buying is a hassle and the paperwork takes forever, they made it relatively quick and painless and the negotiation part of the transaction felt fast and honest. They did't make me wait forever to 'check with a manager' and we got me into a new car on a Tuesday after work and home in time for a later dinner. Nice place!

Survey questions are being asked about quality of repairs when in fact only five miles have been driven since done so not sure if everything is really fixed yet or not! However, having said that, I must commend the Service Technician (Ryan Kingsbary) for his help and knowledge.

Confusion as they assigned another person without notifying me prior to my appointment. The person assigned was professional and friendly. Overall was pleased except I needed minor body work and they havestippoted coordinating and now I had to make separate arrangements.

CPO purchase at another dealer who sent second key to be coded locally.

My salesman Stephen Ciravolo and sales manager John McMillen went out of their way to find me my GLC in the "rare" color I really wanted. General Manager Jerry Bick, who can often be seen on the sales floor, greeted me with his thanks. Unlike most auto dealerships GM's he does not "hide out" on the top floor.

The people were extremely helpful and cordial.

Have always has the best of help from this location. They have always treated me right.

Great service and experience. Received excellent support from both Jibran and Tae! Would highly recommend.

Customer service is fantastic.

I went in for my annual maintenance. I was expecting them at least to clean the interior of my car. I also felt that the service manager was more interested in upselling the service. I also do not understand the wait to talk to the service manager when picking up the car. I just wanted to pay the bill and leave. You will have to wait if your service manager is with another customer or on the phone.

well done

I ordered every option I wanted on my car and picked it up in Germany at the factory. It was a smooth process and a fabulous experience. I would recommend European Delivery to anyone thinking about buying a new car.

Unhappy and sad with the customer service obtained at showroom during purchase. Unprofessional staff along with sarcastic comments and unclear instructions, no empathy. Only good thing- Mercedes as a brand rocks so the car is awesome. But extremely scared as for future dealings will have to go to the showroom again for servicing/repairs.

Had A great experience buying a Mercedes- Benz in Bellevue with Malachi who went the extra mile and excided my expectations . thanks' to the whole staff for a job well done. P.J.

My husband and I enjoyed working with Lorenzo Johnson. He made our transition from one leased vehicle to the next one a breeze. His friendly disposition and positive 'can do' attitude really shine through. His follow up has been welcome and I'm driving my dream car!!!

Poor service, took more than a day for 50k mile service of mostly oil change and tire rotation. Most Merc dealerships do a complimentary car wash and vacuum for the $669 charged for oil change, but not here.

The service man was kind and helpful and reasonable. I didn't have a tension that usually felt from other mechanics. Thank to him so much. I am so glad that MB has improved their service quality.

Getting worse and worse. they used to be okay 4-5 years ago, but these days the experience is not smooth. when you visit the dealerships of luxury brands, you are supposed to feel that they care for the customers. and well organized. I was very embarrassed with the recent experience of this dealership. I found even a non-luxury brand dealership is better than this one. When they don't have the loner car, I had to wait 1 hour to get the shuttle to get to the rental car office. and then I had no choice but to drive a smallest car from the enterprise rental. and they didn't call up for the update or progress of the work. I have owned luxury cars for many years in a few states, but this one is the worst of all brands and dealerships. and they quoted me $600 for the oil change regular service. the high price for the low quality service. they recommended me to change the brake from 2 years ago. but this time I talked with a mech of local garage, he said my brake will last 10-20k more. don't trust what this dealership recommends for your car. get a second opinion. And when I scheduled the pre-paid service by mistake only after 6 months when I was very busy, nobody at barrier told me I should have once per a year. As long as, this dealership is the nearest MB from my home, I will never buy MB again.

We had a great experience working with Mercedes Team at Bellevue as part of our GLE purchase a week ago. Their sales representative Cindy was awesome, who really ensured that we get an exceptional service. She worked with us on different concerns and addressed those patiently. Other members of their team including their Finance Team were also great and helpful. We will recommend buying from Mercedes of Bellevue based on our experience with their team recently.

Took the car in for recall part, done on the same day, Great service

People are nice and help me to tight the gas spring. No charge!

Great costumer service. My service advisor was Matt Harris and he took time to explain me what I need to do and how much time will take my vehicle to be repaired. I noticed that everybody at Mercedes Service Departament is very friendly and professional Great job and definitely I will come back. Thank you

Expensive (For example in Lynnwood MB much more cheaper), large queues (2 weeks) for service (For example in Lynnwood MB you can schedule your appointment next day), and there is no guarantee that your car will be serviced same day as your appointment :(

My service appointment for my C300 was not good. It was frustrating getting my car checked in and checked out if the shop. My service manager is not proactive either. Apparently there is a part on order but he’s not reached out for a subsequent appointment.

The experience at the store when having my E350 wagon serviced has always been good to excellent. Most recently, when I scheduled the most recent appointment I was told on the phone by the scheduler that my car was only due for oil change, and could be done in a couple of hours. When I met with the service advisor the day of the appointment he said it needed a lot more -transmission fluid/filter change, cabin air filter replacement, and more. It was $1000 more than I was expecting and required me to leave the car overnight. They provided a free loaner but I wish I knew ahead of time it was going to be more time and money commitment than I was lead to believe. None of this constituted a "bad day", it was really a minor glitch. Overall, the dealership has been very good to work with. They really seem to want to give their customers a very positive experience.

service advisor was very courtesy, conscientious,professional, patient. Wonderful service experience.

User is not welcomed greatly. But service is performed great.

Great service by Kirill!

It was an amazing experience we went for a test ride and end up buying the car. Jibran who was really good enough to explain the features. The entire process was Smooth and easy. After buying in a week there was a error message came up in the dash took it to them and they were happy to assist and within an hour the delivered the vehicle. Highly recommend this place.

These guys nail it 100% every time, in every department, for 16 years now. Best dealer I've ever worked with.

Great service, as always! We accidentally made a routine maintenance appointment for the wrong Friday, since we were timing it with a medical appointment in Bellevue. We live an hour away from the dealership. Our service adviser checked the schedule and said they'd fit us in. We weren't going to get a loaner, but we were fine walking to the appointment. They did a number of things I didn't expect in that appointment and had us ready to go very quickly (surprisingly). Great service. Thanks!

Great service, as always! We accidentally made a routine maintenance appointment for the wrong Friday, since we were timing it with a medical appointment in Bellevue. We live an hour away from the dealership. Our service adviser checked the schedule and said they'd fit us in. We weren't going to get a loaner, but we were fine walking to the appointment. They did a number of things I didn't expect in that appointment and had us ready to go very quickly (surprisingly). Great service. Thanks!

This is a really tough decision. I love my vehicle 5 starts, everything was great at the time of purchase 5 stars. The problem is I live in Oregon. I purchased my 2003 sl500 and drove it home June 30th 2018, I went through DEQ and sent the vin inspection and emission test info back to Mercedes-Benz of Bellevue on July 3rd. Oregon issued me a 21 day trip permit on July 2nd. Well, it has been 10 weeks as of today since I purchased my vehicle and I still do not have license plates. I have not been able to drive my vehicle since the second trip permit expired 4 weeks ago. I have called and emailed and get, we will check into it, yet never get a response. While my initial experience was amazing, I would not recommend anyone out of state purchasing a vehicle here.

Update 09.4.18 Just got my car back from service Spent almost 1 month there finally gearbox failure from the 1st time so have to replace a new one and wait for a part to shipped from German 1day before pick up dealer called and told me that expansion tank cracked how come? Before dropped my car off nothing wrong with that part. So need to fixed after wasted for another part from German. Final part came but got another called said the thing that connected from expansion tank crack too. No ETA. Until last Monday I got my car back. While my car at the dealer I told Matt to check tail gate because some time didn’t closed by itself. He said everything work find until Sunday I opened tail gate 1st time after I got my car back now I can’t closed. So I call Matt today. He said I have to pay for diagnose. Damm. Evertime I took my car to this dealer got new problem happen. What kind of service is it So I took my car to the shop outside they say lock is broken. How come before check in not broke. But got car back. Is broken same as expansion tank still ? For me Service manger told me to bring the car back When I came 2 weeks ago he told me one thing he said he will take care for me on the problem Today I came early in the morning then he said I have to pay everything to fix my car 1st I took back car at 96000k still under extended warranty. And at service (Rafael) told me he could hear any thing come back when noise come back, so I asked him I after warranty gone who will take care of my problem , he said he will put note that MB will take care of these problem with no cost after the when my car over 100k. I went back chad said I have to pay surprise!!!!!! Also Rafael no longer work I bought this car for $51k 15000k got noise 29000k Axle felt down cause me an accident Afer that change axle 2-3 time Around 30000k water pump leak Around 65000 rear gear replace after that keep making noise 70000 driver heated seat burn by itself Oxygen sensor replace SOS sensor replace And now keep making noise. You can check on history what kind of car is this Sorry if my English is not good but I hope you will understand how I feel You told me to call you back may I have your name so I can tell reception to connect to you Thank you

Signed up for alerts for the Mercedes-Benz C300 about 3 months ago. I had specifics in terms of exterior color/interior color and had viewed about 6 of them over the course of the search. When the car became available that I was interested in (2013 C300 4matic), I asked for more info through the website and was contacted by Clinton Miller of Bellevue Mercedes. I told him my timeline and he explained the car was not local, at the moment, but it'd be no problem having it available within a day should I choose to move forward. One thing I really appreciated with Clinton is that he wasn't pushy and didn't exude some of the typical salesmen mentality I had encountered in the past. I initiated all contact, which we kept through email. This was my first visit to Mercedes-Benz of Bellevue. I arranged to meet him on a weekend, to talk about the car so we sat down and he explained the history of the vehicle. It had a very interesting background, nothing bad though (not Mercedes-Benz certified, but AutoNation certified). After absorbing all of the info, I still felt comfortable and decided to go forward, so when he attempted to locate the car, he realized it was actually enroute back to Spokane, but just to be sure, he checked the lot. It was then that he came across a 2014 C 300 4matic, same exterior/interior color. It wasn't on the main lot because it had just arrived and I was fortunate to see it first. I suggested we go look at it, so we took a nice 3 block walk discussing what else, cars. Reached the car and it was IMMACULATE! So we took it for a test drive and it felt completely new and best of all, it was Mercedes-Benz certified, which just gave me more confidence in my decision to go forward with this one instead. Loved the all-wheel handling, torque, comfort and quietness of the car. Car has every available option that I would want, plus some things I didn't even know it had. Yes, it was a little bit more because it was a year newer, but I didn't have to wait for transport, and was able to go over the car right on the spot. Ashely was very informative and thorough, giving me options about the extended warranty and every item that I signed during the purchasing part of the process. I'm super pleased with the car and the communication from Clinton was top-notch from start to finish. Great personality and he even apologized a couple of times, for the process taking long, which I let him know, it wasn't taking long at all. Probably one of the best transaction I've had through a dealer.

I had the pleasure of working with Alexa Jackson who performed in my behalf in an excellent manner.

They couldn’t fine it but right after I leave I heard again , my tire pressure is low and I saw the tire was peeling but they told me they have all over inspection but wonder why they didn’t see it

The service representative named Karville doesnt know what he was talking about. He keep forcing about 5 mins that there is a transfer case in my car that was leaking, so my husband questioned him, told him to show us the exact part and he went back to ask his service guys and maybe somehow they told him that my husband was right that our car do not have such part. Another incident was we came to the shop with all lights working including signal lights when we are about to go home, the passenger light wasnt working. We went back in explained that the light isnt working and te signal sound is running faster than usual so that tells us that the light isnt working. So the other guy name Tyler was kind enough to handle this as fast as possible & gave us a loaner car but Karville ran aftetbus and said that why do we have a loaner car. We explained, and he said that prior to getting the car inside to get fix the light wasnt working already. But I told him I disagree. The signal light is working anf the sound should be working just normal and not running faster so the Sales Manager came Out Chadd Dobbs of course backed up his Service Rep and tried to settle with they replace the lights but we have to pay for the parts and not the labor. So with this experience, we are very disappointed. The sound of the light should have been running normal but it didnt and they did not took care of us the way we should have. Worst Experience ever!

Made an appointment for scheduled maintenance and a few other minor things a week in advance for a day where I did not need my car. Dropped it off at 10:20 on Thursday and the next thing I heard was a text at 3:42 telling me that they hadn't even started yet. I texted back at 6:06 and never received a response. The next time I heard back it was 2:02 the next day (Friday) when they said it was done but recommended that I have my leaking head gaskets replaced. I agreed as long as they could guarantee me that I would have it back by the close of business Saturday because I needed the car every day the following week. I received zero communication until I called them at 5:41 on Saturday. Picked up the car, and the check engine light came on Sunday when they were closed. Tried to call several times starting at 7:00 Monday morning, finally getting through at 7:11 and made arrangements to bring it back about 3:00 that afternoon, when it was finally fixed for good (I hope). Oh well, at least I got about 10 emails reminding me of the appointment *I made* ahead of time, and have received another 5 afterward, I guess?

Service replaced my cam follower magnets under warranty at no charge. I was treated well and they stood behind their work and their parts.

First Time Buyer Before walking into Mercedes-Benz of Bellevue, I felt I was way out of my league. I thought in the back of my mind, I don't really deserve my dream car. However, once I was greeted by the manager David, that thought immediately disappeared along with the other negative self thoughts. The entire staff made me feel like I belonged there. I have purchased cars from dealers before, however I can honestly say, this was the most pleasant, seamless and stress-free experience I've had. My salesperson, Lorenzo Johnson, was professional and personable which helped set my mind at ease. He was very knowledgeable about the cars, store processes and extremely accommodating. Clearly, he is management material. The finance process was quick and easy. Every step was explained in details. Again, stress-free. I am loving the driving the experience of finally owning my dream car. It has been a year now since joining the Mercedes-Benz ownership family and my maintenance Associate, Matt Harris, is very experienced, courteous, considered and knowledgeable. I am always offered a loaner car if needed. My car is ready when promised. Loving the extended warranty coverage. Thank you, Mercedes-Benz of Bellevue you just earned a new customer for life! Thank you for one of the best buying experiences. YOU ROCK! I highly recommend Mercedes-Benz of Bellevue for your next car.

Waiting lounge is comfortable with snacks. I waited over two hours contrary to what I expected between 1-2 hrs for A service. I also requested to change the battery of the key and was not done. For situation like this, time update will be much appreciated. Thank you.

First Time Buyer Before walking into Mercedes-Benz of Bellevue, I felt I was way out of my league. I thought in the back of my mind, I don't really deserve my dream car. However, once I was greeted by the manager David, that thought immediately disappeared along with the other negative self thoughts. The entire staff made me feel like I belonged there. I have purchased cars from dealers before, however I can honestly say, this was the most pleasant, seamless and stress-free experience I've had. My salesperson, Lorenzo Johnson, was professional and personable which helped set my mind at ease. He was very knowledgeable about the cars, store processes and extremely accommodating. Clearly, he is management material. The finance process was quick and easy. Every step was explained in details. Again, stress-free. I am loving the driving the experience of finally owning my dream car. It has been a year now since joining the Mercedes-Benz ownership family and my maintenance Associate, Matt Harris, is very experienced, courteous, considered and knowledgeable. I am always offered a loaner car if needed. My car is ready when promised. Loving the extended warranty coverage. Thank you, Mercedes-Benz of Bellevue you just earned a new customer for life! Thank you for one of the best buying experiences. YOU ROCK! I highly recommend Mercedes-Benz of Bellevue for your next car.

Always a good customer service.

My experience with MB of Bellevue continues to surpass my high expectations. Love my ML, best SUV ever.

This was my fourth year of service here and I am not coming back. They itemized 'washing the car' in my receipt but did not do it. They also didn't diagnose the carbon and water deposit in the valve due to the faulty air injection pump (which they diagnosed). Overall, poor job in customer service and attention to detail. I will not return again and I recommend everyone to stay away.

This was my fourth year of service here and I am not coming back. They itemized 'washing the car' in my receipt but did not do it. They also didn't diagnose the carbon and water deposit in the valve due to the faulty air injection pump (which they diagnosed). Overall, poor job in customer service and attention to detail. I will not return again and I recommend everyone to stay away.

Terrible!!! With new owner, harder to schedule appointments. I was suppose to get a loaner car. They waited till I got there to tell me there wasn't one and also the three people before me. And this was at 9:30 in the morning. We have been going to Barriers for 30 years and have always had wonderful service. Its so disappointing now. Like I said TERRIBLE!!!!

They always wash my car after service but not this time. A bit disappointed.

The facility is what you would expect from Mercedes Benz... It's gorgeous. I had an A7 maintenance that took about 3 hours. The waiting lounge was comfortable, Wi-fi was working well, and they have a nice coffee bar to keep you happy while you wait. Cost was under projection and the finish time was just a few minutes over projection. I usually go to Seattle Mercedes because it's close to work. I'll visit here in the future because it's close to home.

The sales experience takes way too long and is very inefficient. We were in the showroom over 2 hours and never even drove a car so we were pretty frustrated. Also when I picked up the new car it was an hour and a half from the time I got there just for the introduction to the same model I had just turned in so it was very unnecessary. There was just a lot of waiting around and not very efficient work on the part of the salesmen.

My Experience w/ Alex Shmidt at Mercedes of Bellevue was exceptional. Mercedes of Bellevue is an Auto Nation dealer and gave me a great deal on a used vehicle. I required financing to make the timing of the funds for the vehicle work and the dealer was quick and painless with getting this set up. The staff were welcoming, helpful, and not eager to push sales, while the facilities were comfortable and really clean. If you're looking for a new or used vehicle, I would highly recommend contacting Alex Shmidt at Mercedes of Bellevue!

Excellent service. Service Advisor Timothy Willard is the best!

Update (Aug 13th 2018) It was time to return my lease vehicle and i had maintained it in a good condition . Mercedes-Benz told me that there would be a pre-inspection before returning the vehicle and AUTOVIN would complete it. They found ~280$ of wear and tear. Later Mercedes also sent me a 15% coupon on the wear & tear damages to be submitted with my vehicle. After i reached the dealership they were not willing to apply the coupon. Although the value was less, the sales associate David's behavior was extremely unprofessional and stating "You got off the hook, the wheels are damaged and you will get a huge bill for X Y Z things that was unrealistic and he will charge me 1500$ and then apply the 15% coupon" And he was not willing to understand that the inspection had been complete and the charges were final as per the written communication. The dealership kept on saying "This car is owned by Mercedes-Benz financial and not us" , then why the hell do i return the vehicle to them and they are not dealing well with the customer. I probably am not going to lease another Mercedes again Overall a bad experience and it is 2 parts a. Shuttle Service - I had to wait 40 minutes for pick up and drop off at 9:30 AM in the morning. It was 11:00 AM when i got to work and similar experience in the evening. All this happened because of the miscommunication between staff and shuttle drivers. For my pickup, the time to wait on the phone was approximately 20 minutes and after that the lady on the phone would connect me to the driver and he would not call me when he arrived since he did not have the number. This happened twice before i got picked up. b. Service: - The service guy walking me through in the morning was rude , however he did get the inside of the windshield cleaned after he said he was not going to. - When i was purchasing the service, they really pushed me to buy it but when it is time to execution they did bare minimum on my 10K service - Car was not washed properly, there was dirt on my car and also the windshield and glass had water marks that were dried out . There was no point of the hand wash since i had to clean it out later to see properly - Car Vaccuming had missed number of spots and after repeatedly pointing out, he did it just before i left. I want my money back for the maintanence package. All you people out there , DO NOT BUY THE MAINTANENCE PACKAGE .. it is a RIP OFFFFFFF

Always happy with the service department at Bellevue Mercedes

Mercedes-Benz of Bellevue was one of the best experiences I could have had in purchasing a new car. Lorenzo my sales person was patient and never expressed interest in putting me in a car until we were able to locate the make , model and color that I wanted. Auto Nation was great, the fact that I was able to access a car out of state and pull it in, was perfect. I drove away with the car that I wanted at the price expected. Thank You Lorenzo and the rest of the folks at Mercedes- Benz of Bellevue.

Updating my review because my follow up appointment was handled much more professionally

I only had a service done here. I could not give them a 5 star even though the service was good and the job completed. Where it dropped off was two things. First and actually foremost someone adjusted my chair memory settings. Not sure why most likely by accident but it took me some time to adjust and find all those settings and then finally save them. I worked out the best fitting drivers seat over about two months. A bit frustrating the second problem was my keys were in the cup holder in the vehicle (which is fine) but I did not know this and they gave me a key and I then left without realizing that they were not my key. I found out when I pulled into my next stop. Soon after I found out they called so I had to go back, which I did not mind doing just inconvenient, so those are not 5 star ratings work. I will continue to use them so I am sure they will have the opportunity to change this.

Great selection. Amazing staff. Fast and easy no pressure process! Love my new car.

My wife and i had the pleasure of working with Lorenzo Johnson at Mercedes Benz in Bellevue, it's our 3rd purchase from them. He was absolutely fantastic. Lorenzo is patient, honest and was not pushy or rude in anyway. On several occasions he took the time to clearly and honestly answer any questions or concerns I had without any extra pressure. If you want a pressure free experience, with an extremely helpful and knowledgeable representative who won’t make you feel rushed or pressured ask for Lorenzo Johnson at Bellevue Mercedes. An amazing experience, and if all Mercedes employees are like him I will be a life long customer. Thanks Lorenzo!

The service department tried to sell me services that my car does not need. I will not return for service in the future.

went through a process of ordering a car almost 3 months ago! checked the ETA yesterday only to find out the salesperson I worked with is no longer employed there! so guess no one followed up to make sure the order went through!

Had an amazing experience when purchasing my Audi A6. JBron my salesman, was great, coming to work on his day off when I found out the A6 was reserved for another buyer. JBron made sure I was first online when the A6 became available, the rest is history, as I am the new owner of a exceptional Audi A6. From Mercedes Benz of Believe. Thanks for all your assistance. Regards

Best Customer Service I've had - EVER! Thank you for taking such good car of my GL450!

Alex Shmidt helped me bought my first car :) great service. Highly highly recommend him.

Fantastic experience shopping Mercedes Bellevue! Love my new car!

Wonderful experience at Mercedes of Bellevue. Very helpful and friendly sales team.

Easily the worst car shopping experience I've had. I drove up in my VW and got out walked the lot for a few minutes. There were no salespeople to be found. I could see a few people inside, so I went in to ask for assistance. I had to practically drag Jay outside to show me a pre-owned Mercedes. The salesmanship was lacking professionalism and my questions were met with rude responses. I was made to feel like my visit was an inconvenience. Thankfully, the BMW dealer that I visited afterward were extremely gracious hosts. They happily showed me around AND sold me a car. Thank you for sending me to go have a great experience, somewhere else.

The best play

We have been going to MB of Bellevue as our service dealer for several years now. They have always been fast, reasonable, and have take. Great care of our cars.

Great Experience.. I had really great experience buying car from Benz of Bellevue. This guys are effective , helpful and willing to sell car. I worked with Lucy , David and Bryan , all three were helpful in getting my new car.

Five Star service end-to-end!

I got girled here. They wanted to take the motor apart for water in my gas tank. Told me my car was shot. I drove there to get my oil changed before a road trip. They drove it into the reception area, opened the hood, messed around with something, and then went to turn it back on to drive into the bay, I assume. And she didn't start. I'd been having an issue with that, and because of my close, personal relationship with my car, am very well aware of what the normal not starting sounds like. It was a completely different not starting. I watched this all happen and when the service manager came in to tell me he had a bad feeling and they were going to have to take the entire motor apart, I told him I had a bad feeling about him touching my car at all. I asked them to push my car out into the parking lot, and told them I'd wait in my hot car until someone I could trust could come help. I was informed the car was not going to start again. I told them, YES SHE WILL. I called my ex husband and had them talk to him. That's when they finally put it on the computer. Where I got an 8 page print out of everything that could possibly be wrong with it. They were doing what they could to keep my car there so they could make money off me, probably. Well, 6 hours later, she finally started, and I was able to drive her home.

They really went out of their way to serve me in a high value way. The entire experience was very smooth. They did try to upsell me on services needed but when I declined they simply said “ok” and gave me the information for me to make my own decision. Very positive experience

Outstanding service provided by Sales Associate Jason Wisher. He was patient, caring, informative, and supportive. What impressed us the most was the non-pressure approach to selling, whereby he was genuinely interested in getting the right car for us and building a relationship so that we are completely satisfied!! We thought we needed a C class but realized that an E class fits our needs the best. I would also like to say a word of thanks to Jibran for his help in the initial stages. Overall, my wife and I strongly recommend and thank Benz of Bellevue for getting us the right car at the right price!!!!!

The LAST time I was in my rear camera and air conditioning weren't working. After an evaluation they said the camera, would need replacement, the air conditioning need replacement, I needed new brake pads & rotors and my soft plugs needed replacement. All this on an S550 with not quite 60,000 miles for a total over $6.000.00 I took the car elsewhere and for free they fixed my camera and air conditioning for free since they were just turned off. Mercedes Benz of Bellevue had to know this--they could see this when they plugged in my car. The soft plugs and brakes were fine. I brought the car back to Mercedes Benz of Bellevue and they apologized without any satisfactory explanation. When pressed why they tried to get me to write a $6.000 check they apologized and said next time I needed service they would do it for free, so I asked them to replace my brakes for free and they said they weren't needed yet. This was needed when I was writing the check, but if they were paying for it they were fine! DISHONEST!!

My service experience with Tyler Campbell was top notch, very similar to what I used to get when Barrier own this dealership. I hope to get him again soon and that they take care of him.

Auto nation of Bellevue Mercedes ask for a review so here it is. I have done business with Barrier Motors for a long time! Their service was impeccable! The service department always paid attention to detail and you knew when you dropped your car off it would come back in working order with everything fixed. I brought my car in to have the a air condition and radio looked at. After 5 days in the shop I was told "there was a short in the car and now the A/c is fixed but the radio needs replacing" When I went to pick up my car the battery was dead! The Key fob will not work if the battery is dead and no one knew how to open the car with the little key that come out of the key fob. Finally, Jerome (he is amazing and the only competent person there... former Barrier personnel ) went out to my car used the key and it worked. The car still had the plastic on the seats and the car was dirty. No one knew why the car was dead. Jerome told me to go home and the techs would look at it in the morning. He gave me a nice key chain for my troubles. I called Tim Willard who I had been dealing with. He told me he didn't know why it happened, but they charged the car and it's working fine now. I said I'm not picking my car up until you know why the battery died in the first place. The next day Tim told me it was a fuse that drained my battery. I told him I would be in later to pick my car up. Then I receive a call from John Geraci the service manager asking that I return the loaner car, because they have promised it to other people. I called him directly told him the story and that I would be in after my daughter was released from the doctor (she had fallen down stair and we were at urgent care) she needed stitches. That was at 5:00. John said i could return the car in the morning if it was easier considering what happened to my daughter. That was nice , but I said no I will bring it back tonight. My daughter was released at 7:30 and I live about 25 minutes away from the dealership so I called to make sure they had my car ready and waiting. When I called I realized the service department was closed. I called back to make sure I could still get it. I spoke to a sales person named John who was very kind. No one was able to find my key and it was still locked up. John the service manager had given me his cell phone so I called him to find out what was going on... he said he didn't think I would come after the service closed..... um I called around 5 and my daughter still hadn't been seen... you do the math! So I stayed calm and said no problem I'll come tomorrow at 7:30 pm please have my key out. He said "I will insure you it will be out" I showed up at 7:30 pm and the key was not left out. I guess he asked Tim Willard to do it and Tim forgot. So, after about 30 min a nice lady said she was able to get my key and I was on my way...... it was 85 degrees out side so I went to turn on my A/c and guess what!!!!! Yep you guessed it... it didn't work. When I spoke to service they said it was working... then John called and said service didn't know they needed to fix it. With all that said they did refund my diagnostic service... so if you choose to use them beware... it's not what it use to be. I'm moving on.

Auto nation of Bellevue Mercedes ask for a review so here it is. I have done business with Barrier Motors for a long time! Their service was impeccable! The service department always paid attention to detail and you knew when you dropped your car off it would come back in working order with everything fixed. I brought my car in to have the a air condition and radio looked at. After 5 days in the shop I was told "there was a short in the car and now the A/c is fixed but the radio needs replacing" When I went to pick up my car the battery was dead! The Key fob will not work if the battery is dead and no one knew how to open the car with the little key that come out of the key fob. Finally, Jerome (he is amazing and the only competent person there... former Barrier personnel ) went out to my car used the key and it worked. The car still had the plastic on the seats and the car was dirty. No one knew why the car was dead. Jerome told me to go home and the techs would look at it in the morning. He gave me a nice key chain for my troubles. I called Tim Willard who I had been dealing with. He told me he didn't know why it happened, but they charged the car and it's working fine now. I said I'm not picking my car up until you know why the battery died in the first place. The next day Tim told me it was a fuse that drained my battery. I told him I would be in later to pick my car up. Then I receive a call from John Geraci the service manager asking that I return the loaner car, because they have promised it to other people. I called him directly told him the story and that I would be in after my daughter was released from the doctor (she had fallen down stair and we were at urgent care) she needed stitches. That was at 5:00. John said i could return the car in the morning if it was easier considering what happened to my daughter. That was nice , but I said no I will bring it back tonight. My daughter was released at 7:30 and I live about 25 minutes away from the dealership so I called to make sure they had my car ready and waiting. When I called I realized the service department was closed. I called back to make sure I could still get it. I spoke to a sales person named John who was very kind. No one was able to find my key and it was still locked up. John the service manager had given me his cell phone so I called him to find out what was going on... he said he didn't think I would come after the service closed..... um I called around 5 and my daughter still hadn't been seen... you do the math! So I stayed calm and said no problem I'll come tomorrow at 7:30 pm please have my key out. He said "I will insure you it will be out" I showed up at 7:30 pm and the key was not left out. I guess he asked Tim Willard to do it and Tim forgot. So, after about 30 min a nice lady said she was able to get my key and I was on my way...... it was 85 degrees out side so I went to turn on my A/c and guess what!!!!! Yep you guessed it... it didn't work. When I spoke to service they said it was working... then John called and said service didn't know they needed to fix it. With all that said they did refund my diagnostic service... so if you choose to use them beware... it's not what it use to be. I'm moving on.

They say never have your car repaired at the dealership for a reason...They wanted to charge me $1400 for an $800 repair. SMH.

Recently purchased a 2014 E350 Cabriolet with 14,500 miles on the odometer. The car was not purchased from Mercedes Benz of Bellevue - it was purchased from Landmark Motors. The car exhibited an ongoing problem with AM radio reception. I took the car to Mercedes Benz of Bellevue and to Sheryl Parkins with whom I had worked in the past on another Mercedes Benz we own. Sheryl is an excellent listener - she was empathetic and able to sort and verify my concerns. She found it necessary to keep the car for two days while diagnostic tests were completed and necessary parts were ordered. They found the problem, replaced the module. The car was returned to me freshly washed, vacuumed and very presentable. During my time at the dealership, Sheryl also was very good at providing me with history of the car, and in particular, what services (A or B) would be required and when that service should be done. At no time did I feel I was being rushed or pressured. Sheryl Parkins is an exception to the norm with regard to automobile dealership service writers. She listened to my concerns, diagnosed the issues, assigned the work to knowledgable technicians, supervised the entire repair process and then followed up with me to make certain I was satisfied and that everything was working properly. I would certainly recommend Sheryl Parkins to any fellow Mercedes Benz automobile owners who need factory authorized dealership parts or services.

I have nothing but great things to say about Mercedes-Benz of Bellevue and my salesperson, Heru. This was the 7th dealer (3rd Mercedes dealer) that I visited in my quest for a new car and my only regret is that I did not go to them sooner. Heru was easy going and extremely helpful from the moment I met him. I was incredibly picky in the car color/configuration I was looking (2018 GLC300) for and within one day he was able to locate one that met my expectations, something the other two dealers I spoke with could not accomplish. To top it off, Heru and his manager got me a great deal and made the entire purchase process very simple and easy. I will absolutely go back to them for my future car needs,

I called to get my front running light replaced. I was told your first avail appointment was 10 days out so I made the appointment. I arrived from Snoqualmie to my appointment and was told you don't have the light. Pretty frustrating that someone couldn't have called to let me know that. Total waste of my time. I was told that you would get ahold of me to let me know when the light came in. No one called, so I called about 3-4 weeks later and was told that the order was cancelled. But no one knew why. I was told again that someone would call me to let me know when the light would be in. I called 5 days later and was transferred to 3-4 different people explaining myself over and over then finally someone said, "yes, the light came in today". Okay, glad I called. I made an appointment again. I arrived at my appointment was told they weren't sure how much the light cost because it's LED. REALLY???? The light was replaced before letting me know the cost (whatever). I had to ask for a discount for all the hassle and was given a 20% discount. I've never experienced such poor customer service from a car dealership

When this dealer turned into Auto Nation (not the Mercedes), I was worried due to changes being made. Now that some time has gone by, I see improvements for the better regarding customer service. Our cars were bought in this location over 5 yrs. ago and still have the same cars.

I am an original customer from Barrier Motors. Since AutoNation has taken over, I have really noticed a change in service. While I will say that the Service Staff are nice and polite, it seems that the extra touch we used to get when it was Barrier Motors is gone. As an example, I spent $800 there the other day and when I was given my car, it had not been washed. I asked about it and was given a coupon to the car wash at the Chevron Station across the street. I understand that the dealer car wash was removed to accommodate the Bellevue light rail, but I wonder why the service staff no longer take your car to be washed as an automatic after servicing it. I had to ask about it and then take it myself. I understand that this seems like a minor complaint, but when buying a Mercedes and then continuously bringing back my bu$ine$$ for servicing and maintenance needs, I don't think it is unreasonable to ask for this special touch, each time. Also, I shouldn't have to call back to check about my factory settings and power sunroof glitches because those items weren't QA'd after the airbag replacement. When a dealership changes owners, I guess I don't expect to see the customer service touches decline, especially for long time loyal customers (11 years).

Had another great experience at Mercedes-Benz of Bellevue. Service Advisor, Josh McDowell does an excellent job of explaining the reason for any issues I might be having with my automobile. My recent service was a routine "B" maintenance that was done on time and as expected, and Josh made sure I had the model of loaner car I had hoped for. Superior job all around.

The service technician assigned to my car was very helpful and courteous. He made sure all the concerns I had about my car were addressed. My car was returned exactly when it was promised.

Wow First time there. Josh was amazing. I was expecting to leave my 93 600SL for several days... was done in 2 hrs!!! Very professional Will use them again

Positive things were professional ambience, easy drop off and pick up; good staff to really inquire and help out. Not very great were hiccups with when knowing I needed a ride (mentioned that in my online service request) to resistance in arranging one; not being clear about what all things would be done; cost estimate was off by 350$. I miss barrier service.... I also didn't feel like I was important... Given I bought 3 cars here... Anyway

Great services, great people there. Very supportive!

Monica and the whole Mercedes team is awesome!!! The process was smooth from start to finish.

My experience at MB Bellevue has been nothing but excellent. I have bought a couple of cars from them, and I will do it again. The staff is very pleasant, no-pressure-sales. They will put you in the vehicle you want instead of making a vehicle yours! A big difference. If they dont have one in stock, they will even find it for you. The ambience is that of openness, welcoming and friendly. Bright, well-lit show rooms, refreshments, and of course their staff. Their service team is also one of the best. They take care of you, whether to drop you off or depending on the service you need, get you a loaner vehicle. They understand that you are a proud owner of a great vehicle and treat you as royalty. Next time you want to buy or even check out a vehicle, you should give them a try definitely. I know I would :)

Excellent service, great communication, experienced engineers. Could not be a happier customer. Personally, wanted to thank Anton and Kirill for taking care of my needs and deliver a superb customer experience that deserves full recognition.

Rude and arrogant salesman. We went there this afternoon wanted to test drive a C43 and a E400 coupe. Clint Miller was the salesman worked with us. He refused us to test drive the C43, then it took him 20min to crab the E400 coupe. We walked towards the car when we saw he parked it in front of the door, but he got off and said “NOT YET GET BACK GET BACK” Then he wanted to sit in the front passenger seat and let us sit in the tight backseat because he “needs to introduce some functions to the driver”. I was shocked because I’ve never seen any salesman let the customer squeeze in the back, so I asked: “Do you mind me sit in front? ” He said : “I DO. I MUST SIT HERE AND YOU NEED TO SIT IN THE BACK.” During the test drive, he kept telling us to stay on local roads. When the driver asked him if we can get on the freeway. He said: “WHY? YOU DON’T NEED TO DRIVE ON FREEWAY.” After the test drive, he told us if we want to lease the car, we have to pay off all three year’s payment now. (Which is completely not true, we have no idea why he said it). Conclusion, this salesman, Clint Miller, was very unfriendly, rude, arrogant and unprofessional. It was a very unpleasant experience. We are NOT going to buy this car from this dealer because of this. Although the car is pretty good.

Extremely disappointed in lack of response, both via email, phone and in person unless you are buying a high price vehicle.

I had the pleasure of leasing a new GLC 300 from Nic and John last weekend. My experience with this dealership followed ~10 meetings with other sales associates from other dealerships including Audi, BMW, Acura, and Lexus, so I was feeling less than confident in my ability to find a reliable, honest, and friendly associate to work with. Fortunately, from the moment I walked in the door, Nic made it his mission to ensure that I was taken care of. I am recommending all local friends and colleagues to this dealership, especially if they can fall into the care of Nic and his manager John.

Special thanks to Chris, who provided the best of the best service. Hope to work with you again!!!!!

Had a great experience working with Lorenzo, the sales rep, and Tae, the sales manager. Highly recommend working with them if you plan on purchasing a Mercedes

Lorenzo was very helpful in my purchase. He takes good care of his clients.

Had a great experience working with Lorenzo (sales rep) and Tae (sales manager). Definitely recommend working with them if you plan on purchasing a Mercedes.

I had the pleasure of working with Lorenzo Johnson at Mercedes Benz in Bellevue. He was absolutely fantastic. Lorenzo is patient, honest and was not pushy or rude in anyway. On several occasions he took the time to clearly and honestly answer any questions or concerns I had without any extra pressure. I work in sales as well, so I can tell when someone is trying to make money and when someone actually cares. If you want a pressure free experience, with an extremely helpful and knowledgeable representative who won’t make you feel rushed or pressured ask for Lorenzo Johnson at Bellevue Mercedes. An amazing experience, and if all Mercedes employees are like him I will be a life long customer. Thanks man!

As usual, highly professional and customer service-oriented.

I don't even own a Mercedes. I'm currently leasing a beautiful Dodge Challenger. However....THAT could change because of the exceptional customer service I received from HERU TARJOTO at Mercedes-Benz of Bellevue on Thursday. Not only did he answer my questions in a very polite and professional manner, but he also graciously allowed me to examine the twin turbo V8 beneath the hood of a 2017 S63 convertible, AND he generously offered a test drive. I remain totally impressed! Heru's knowledge and professionalism is only upstaged by the level of quality and performance of the automotive product.

spoke to Clint Miller through about pricing info on a CLA250 4MATIC they had in stock and was very helpful even though I wasn't purchasing one here. Anyone going here to purchase or lease I recommend him highly!

Josh is the best! And thank you Mark! Love all the service tecnicians. Going on a road trip and they discovered fixes that were needed to keep me safe!

Like the ride that my husband purchased me. Although a little disconnect between sales and maintenance ….

Down to earth, friendly and professional! Highly recommend.

Mercedes Benz of Bellevue is just gorgeous. They treat you fantastic wether you are there for service or to buy a new or used vehicle. The waiting room offers esspresso and wonderful pastries and cookies. The whole place is beautifully appointed.

My sales Heru in Mercedes Benz Bellevue WA provide me very well service also spend 1 hour guide me all the parts in the car how to use it. I recommend him.

My sales Heru in Mercedes Benz Bellevue WA provide me very well service also spend 1 hour guide me all the parts in the car how to use it. I recommend him.

My sales Heru in Mercedes Benz Bellevue WA provide me very well service also spend 1 hour guide me all the parts in the car how to use it. I recommend him.

Different brands and models of cars available here. New and certified.

I worked with Malachi and it was a smooth and joyful experience. Malachi answered all my questions and he listened me very carefully. I ended up with leasing my first Mercedes and I would recommend Malachi if you need someone in Mercedes Bellevue for help.

This review is for the service/repair department of MB of Bellevue. Overall very unprofessional and disappointing. I brought my car in for a repair since the check engine light was on. After $1000 and 2 weeks, Mercedes of Bellevue told me they do not know what was wrong with my car and need another $1000 to find the cause. I have received multiple updates from them saying my car will be looked at the next day. When I did no receive the promised update, I texted them to ask and the texts are often time being ignored for 1-2 days. Overall, the diagnosis + repair took more than 2 months. It is a truly disappointing experience from a Mercedes dealer.

Unfortunately there is no zero star. There service department is worst. Not sure why they are still in business. They have different rules for appointments if car is under warranty. And the lady who talks on phone is always like doing a favor by talking. No respect for customers!

Superior experience! We bought car and Malachi our rep delivered his A game and helped us purchase car that fits us. Malachi made us feel he knew us forever. Very professional and friendly service. Defenitely recommendable!

Do yourself a favor and go to other mercedes dealerships near by. I scheduled an appointment to talk about pull a head program and roll into a new mercedes. I went in. The sales representative was helping some one so sales manager came by and asked me what I was looking for. I have been communicating with these guys for over two weeks through emails. I told him that I got all the numbers and just want to clear some questions. He went and never came back. Waited there for 45 minutes and came back. In the mean time, what I observed was them giving priority to white people and I felt it as racially biased. Came out. They lost my business and certainly my friends and colleagues. This dealership used to have very good customer service when I got my E class in 2015. NOT ANYMORE

The Service Team is the absolute best!!! Go nowhere else!

Excellent. Mat Harris was top great terrific customer service

the repairs were completed and I was kept up to date throughout the process.

Very pleasant, not pushy - informative, worked hard to get everything right for a good deal for me.

I have worked with Barrier Mercedes Benz for over 10 years. Auto nation is now in charge, and what an amazing job they are doing!! I bought my 4th Mercedes just last week and it was a breeze. My salesperson Heru Tarjoto is so knowledgeable that it was painless!! Superior experience with him for sure. Kathleen

Awesome exp

I had a appt. for Thursday they looked at it and was to fix it Friday no call on Friday or Saturday I called on Monday got no response called on Tuesday finally got a hold of a real person to get a run around and car is still not fixed

Very bad experience. Not at all what I expect from Mercedes. Very disappointed. MB of Bellevue has little respect for their customers. They have wasted so much of my time. I have a broken driver side mirror. Went in to get it appraised, order the parts, and schedule an appointment. Parts came about a week later and after bringing the car in they tell me that they missed one of the parts. I schedule another appointment and ask for a courtesy vehicle. They said they didn't have any and would have to push the appointment out if I needed a courtesy vehicle. I accepted an earlier date with no vehicle because I wanted to get the car fixed. I call ahead of coming in on the day of the appointment and they tell me the appointment is confirmed. When I get there, they tell me I'm scheduled for the following week. I realized that they moved my appointment without telling me and just updated the calendar invite. They also tell me "sorry, but we gitnoverbooked". Now, I have a date further out than the date they offered initially with the courtesy vehicle, except that I don't have one. I try calling back and they leave me on hold for several minutes then hang up on me without even picking up. Very unprofessional and disappointing. Not sure why I'm keeping the car if this is the service I'm going to get.

Alex is the best! Great service and quick processing. We were out the door with our new vehicle within a couple hours! Thanks so much!

Enthusiastic and patient seller, I enjoyed the processing of buying the new car. It’s nice!

Mercedes broke down and they were helpful bringing a loaner to fix it.... initially a slight challenge but Tay made it right

professional work, very well and satisfied. I got more information from dealer, and they give me more suggestion when I trade my car

Worst customer service ever and trying to rip off people I purchased in 2015 a new glk350 and took the 3 year prepaid maintenance package Last week I went for my last prepaid maintenance and I asked how much it will be for my 50K maintenance (A3) He checked on his computer and printed me the quote $2273 Seriously? For an A service You would definitely not get my business if you guys think that I can be taken advantage of. Shame on you to come up with crazy numbers. Parts for what he recommended me cost maximum $200 so I recommend anyone to just go to a local car shop

professional work, very well and satisfied. I got more information from dealer, and they give me more suggestion when I trade my car

Out of the gates, the best above and beyond service you would expect from Mercedes. We live in Spokane and from the communication (email, verbal, and text) we received prior to making our drive over to Bellevue exceeded our expectations and gave us the confidence in purchasing our vehicle from MB of Bellevue. They even called us on our way over to wish us safe travels! From the moment we entered the dealership, the experience was quick, seamless, and hands down the best service we have EVER received when purchasing a car. Brian Barclay sets such a high bar, we will never shop elsewhere. The attention to detail, down to contacting me during my drive back to Spokane to make sure I was happy with the car's performance, goes along way in this day and age. Steven, Daniel, and Jerry were the frosting on the cake. Thank you for reinstating our faith in the industry and for validating why we chose to do business with you. Well worth the 9 hour round trip drive.

I believe the quality of work is very good. The competent advisor staff is very cordial. However service has become much too expensive! I put only 200 miles a month on my GLK, yet the 30,000 mile service was $1,300. I was told that the transmission will require service next year so I won't get off that cheap! I've owned a whole bunch of M-Bs since my first one 51 years ago, and have always had them dealer-serviced. I will be going to an independent for my next service.

I made an appointment for a safety recall and service for my GLA 250 last week for today. An hour before I was to drop off my car I got a call saying we don't have parts like they just found out. When I asked why I was not told in advance, service manager told me you lucky we did not tell you when you got here. What kind of service are you guys running there. 28 1 star rating is not a glowing review. You need to get your act together. Have owned many cars and this is the worst service ever!!!!. You would think you would experience exceptional service from Mercedes Benz! Shame!!!!

I had a great experience with my visit. Matt Harris, the adviser was very professional and courteous, and went over what was done and what would be needed in the next maintenance visit. Thank you for the great service.

When I went to pu the car the man helping me ask another person to please get my car. The other guy said no be because he was off in one minute. The man behind the desk went and got my car while the other guy screwed around for the one minute until he was off.

The worst customer service and had continued to get worse since Autonation took over. Called in to schedule to have Takata air bag replacement after receiving a notice from MBUSA. The agent could not have been more rude and then she hung up on me. Do yourself a favor and go to a “real” Mercedes dealer and not some half ass Honda dealership posing as a luxury car dealer. Unbelievable how they choose to treat customers and based on the other reviews this is the rule and not the exception

We stopped to test drive *any* car with lane assist and adaptive cruise control. After over 30 min of waiting at a table it was determined that no cars were available. I would've preferred to know that sooner.

These guys don't deserve one star! Completely miss lead my family on the true condition of the car we purchased. 5 months later my wife is broken down in the middle of the hwy with my one year old son in a car that couldn't even be moved off to the side of the road. After having to direct traffic for and hour in the middle of hwy to avoid there be an accident we get the car to the shop only to find out this amazing car this dealership and there mechanic swore up and down was a great car and we would have no issue with. Turned out there were safety concerns that should have been delt with before the car was even sold! We were so excited to finally have found the car we wanted after looking for so long. We asked multiple times and questions about concerns we had and we were told everything is running and working great. Do yourself a favor and never purchased anything from these guys. They care nothing about you or your familys safety and the cars they sell. Putting my family in danger is unexceptionable and unforgivable. So I'm telling everyone if you value your familys safety don't go anywhere near this place!

They work hard to satisfy you

All sales associates were very friendly. Associate that was assisting me (Malachi), although new made sure all my questions/concerns were answered.

Was terribly dissatisfied with the car service part of the dealership. My Mercedes-Benz broke down as a brand new car so I took it to their dealership to get it fixed. They told me that my car would have to stay over the weekend which was dine with me... However I kinda had to have a car to drive which they refused to compensate for. And therefore the rental money had to come out of my own pocket. Very dissatisfied and highly annoyed. Would not recommend for future uses.

Completely seamless in every respect - from the time you drop your car off for service, until you return to pick it up; professional & thorough.

Seamless in every respect from the time you pull your car in, until you return to pick it up; completely professional service.

Good

Great service! Heru Tarjoto did an amazing job helping me. Friendly and easy to communicate to. He helped me with everything.

Great customer experience, they are always on time.

Great experience. I Would shop there again. Service was exceptional.

I brought my car in for service two days later they said they need the car for a couple more days. (it happens) When they called me, I was told to talk to Justin the next morning for a loaner car. I called Justin at 8:00 am and said I would be there in a couple hours for a car. When I arrived I was told by a person at the counter Justin was busy with a customer and I would have a hard time getting a car. So he wrote down my information and said " I will put a note on his desk and hopefully he see's it" WOW I said that wasn't acceptable so he told me to wait and he would get a rental car. Over an hour later the rental car place picked me up. I am still shocked by the comment and how overall there customer service is. Reading other reviews I called and left a message for the General Manager and have not heard back.

Terrible service

Like a family. Great selection, advice and people.

I just had a 40,000 mile service done on my ML 350. The service advisor did a wonderful job letting me know what would be covered, setting me up with a loaner vehicle and ensuring that my car was ready at a time that was most convenient for me. He was very courteous, efficient and professional.

Had a wonderful experience working with Matt and the entire staff.

I took my CLA250 for servicing . I had called a couple of weeks before to schedule an appointment. I drop my car off and come back to work . I get a call from the servicing department saying that my car cannot be serviced because there is an outage of CLA/C class oil (Oil Change).I had talked to at least 4 of your representatives in the process. - scheduling my appointment, gettting the confirmation call and 2 while checking my car in and none of them had the knowledge that my class vehicles were not being serviced. I am getting constant emails for review on my service and experience which did not happen and i have not received a single email on the status of the outage. This is not the kind of experience you hope to get from Mercedes. Very dissapointed.

Great dealership. They have an amazing inventory with a great selection of cars to choose from. One of the sales associate Stephen Ciravolo was very knowledgeable and helpful with my purchase of a Mercedes. I look forward to doing more business with them in the future.

My service associate Rick was great but the overall place feels badly managed/organized and over priced for the service you get - they tell you you’ll be helped in a second and it’s 10mins and you still wait - I’m told my car was ready at the door and it took them another 15 mins to locate it and bring to the door for real. I don’t mind about waiting, I need to be communicated what they can do and can’t

I took my CLA250 for servicing . I had called a couple of weeks before to schedule an appointment. I drop my car off and come back to work . I get a call from the servicing department saying that my car cannot be serviced because there is an outage of CLA/C class oil (Oil Change).I had talked to at least 4 of your representatives in the process. - scheduling my appointment, gettting the confirmation call and 2 while checking my car in and none of them had the knowledge that my class vehicles were not being serviced. I am getting constant emails for review on my service and experience which did not happen and i have not received a single email on the status of the outage. This is not the kind of experience you hope to get from Mercedes. Very dissapointed.

My wife and I stopped in on a Saturday to see if the service department had time to do a recall repair. They asked us to bring the vehicle back on Monday and scheduled a time for us. When I showed up it took some time to find our service manager. Once they located Chris he check me in and asked if I would be staying with the vehicle or if I needed a lift home. I asked for the timeline of the repair and after being told it would be a few hours I elected to take the shuttle home. It took several calls to find a shuttle service, to be honest everyone seemed to be a bit out of place (might be the construction). I went home and after a couple of hours got a text that the repair was completed. That text was immediately followed by another one saying they were unable to complete the repair. I texted back asking for a ride and they sent me a number but no one answered. Once I arrived at the dealership I tried to locate our service advisor Chris but I wasn’t able to. One of the other advisors tried to locate him be he was also unable to. The new advisor was instructed to get me checked out. The new advisor asked how my service was and I brought up the fact that they didn’t complete it because they didn’t have the parts. He then said they had run out of oil filters... Our recall repair was for a seatbelt. When I corrected him he informed me that those parts hadn’t even shipped to the warehouse that they get the parts from. Odd that they would send out a recall notice and book an appointment without even having access to the parts. I signed my paperwork and was told the car would be pulled around the front. I waited for about 20-25 minutes before finding the same advisor and asking if the car was being pulled around, he said yes and just to wait out front. I was then flagged down by another gentleman who showed me where my car was and gave me the key. All in all it felt nothing like a Mercedes dealership service, they seemed complete out of sorts. Again this could be the construction and this is my first time at this dealership because we just moved to the area from Portland but I definitely wouldn’t go back if I didn’t need to.

I had the worst experience at Mercedes Benz of Bellevue. I came in for a scheduled recall service. This was scheduled over 1 week ago. When I come in there, a rude service manager talks with me, then your manager on the floor arrives and calms the situation down, apologizes and assigns a new service manager to work with me. 6-7 hours later, I get a message stating that my car is ready, but NO WORK HAS BEEN DONE. When I arrive there, I get a reason that the part was incorrect. This was scheduled over a WEEK AGO, and you still couldn't get the right part? And then, I was told, that they will follow up in a weeks time once they get the right part for the recall -- NOTHING TILL DATE. I think my vehicle was intentionally handled poorly, and it took you 6-7 hours to figure that the part was incorrect. Very POOR service, I did not expect this as a Mercedes-Benz customer. Please improve your service, and keep to your promises.

I had the worst experience at Mercedes Benz of Bellevue. I came in for a scheduled recall service. This was scheduled over 1 week ago. When I come in there, a rude service manager talks with me, then your manager on the floor arrives and calms the situation down, apologizes and assigns a new service manager to work with me. 6-7 hours later, I get a message stating that my car is ready, but NO WORK HAS BEEN DONE. When I arrive there, I get a reason that the part was incorrect. This was scheduled over a WEEK AGO, and you still couldn't get the right part? And then, I was told, that they will follow up in a weeks time once they get the right part for the recall -- NOTHING TILL DATE. I think my vehicle was intentionally handled poorly, and it took you 6-7 hours to figure that the part was incorrect. Very POOR service, I did not expect this as a Mercedes-Benz customer. Please improve your service, and keep to your promises.

I had the worst experience at Mercedes Benz of Bellevue. I came in for a scheduled recall service. This was scheduled over 1 week ago. When I come in there, a rude service manager talks with me, then your manager on the floor arrives and calms the situation down, apologizes and assigns a new service manager to work with me. 6-7 hours later, I get a message stating that my car is ready, but NO WORK HAS BEEN DONE. When I arrive there, I get a reason that the part was incorrect. This was scheduled over a WEEK AGO, and you still couldn't get the right part? And then, I was told, that they will follow up in a weeks time once they get the right part for the recall -- NOTHING TILL DATE. I think my vehicle was intentionally handled poorly, and it took you 6-7 hours to figure that the part was incorrect. Very POOR service, I did not expect this as a Mercedes-Benz customer. Please improve your service, and keep to your promises.

Rich always takes good care of me. A+++. I would not go anywhere else.

Not inexpensive, but good timely service.

Needed to bring my ML 350 in for service, and only reason for a 4 star instead of 5 is that it was very confusing (no signs pointing the way) to get to the service dept. The road construction in Bellevue is not their fault, but when I brought my car in all the main entrances were blocked and I had to wind my way around in search of the service dept. The girl who made my appt had neglected to tell me about this, so I had no idea of the mess it is until I got there. The next day when I picked up the car, a new entrance was opened making it much easier, however, they needed to provide more signage the day before. There are too many cars right now on property making only a 3 star for facilities, but once they get done with construction it will hopefully be all good. All the people were super nice, and Wayne my service advisor was great! Once all the construction is done, I think it will be a top-notch place.

Met a very rude consultant who didn't have much details about the car we wanted to test drive! She drove for us in highway and concluded that it gave us highway experience!

The service department appears to have become very unresponsive to customer feedback.

ok service. expensive repair costs. its mercedes

Recently leased a C300 from this dealership. Overall, It was smooth experience, excellent service and best price one can expect in the area.

We entered the showroom on a rainy day and stood at the sales desk for several minutes before announcing that we were there to purchase a car. An alert and very attentive sales professional responded and guided us through the 5 1/2 hour purchase process on a car we had already picked out online. There was extremely limited parking due to a lot of construction going on - my wife tripped and fell on a door stop at the side of the building where we entered.

We recently purchased a car from Mercedes-Benz of Bellevue thru their Auto Nation used car site. The experience was hands down better than any place we've been to before. The car was exceptionally clean, pre-inspected and all with a reasonable set price-no ridiculous back and forth over a few hundred dollars, like some dealerships make you do. If you are looking for excellent customer service, then ask for either Clint or Matt and we know they will take great care of you! Here they have an awesome 5 day/250 mile "no questions asked" return policy. We actually did this, because we found a different car we wanted instead. Matt went the extra mile to run to another Auto Nation dealership and pick the car up for us- Thanks also to everyone at Mercedes from management to finance and the service department too for the great job you all do!!

I took my GLK in for routine maintenance April 5. I was given a loaner car and picked up my vehicle April 6. At pick up, my vehicle had not been washed. Worse yet there was trash on the floor on the passengers side. I called customer service while having the SUV washed at the Elephant car wash nearby and was told that the service car wash was not in action due to remodeling. A lame apology was given for the trash in the car. I was told that next time I came in I could pick up a car wash voucher. I ask this. Would a mechanic track in candy wrappers, a receipt and mud on the bottom of a shoe? And wouldn't one offer me the car wash voucher while picking up the car? Totally unacceptable for the cost of the vehicle!

I had visited the Bellevue dealership for a scheduled service. I never got to speak to the assigned service manager as he was unavailable both at drop-off and pick up. When the service was complete, I was asked to speak to a different service manager, Josh, who never got up from his desk to introduce himself. When I inquired about the break squeaking issue, I was informed that they found no such problem and that "even if there was an issue with the break, the warranty had already expired" - I thought this was odd given that I was not asking about the warranty, but whether was there an issue with the break that I need to be concerned about. After the car was pulled up by another service personnel, I noticed that the car was not washed or vacuumed. When asked, I was told that these services had been suspended due to the ongoing construction - which is completely understandable. However, what I have an issue with is that fact that Josh failed to mention that customers have the option of going to a nearby carwash to have their cars washed until I had specifically asked. I've had the car back for almost a week now, and the break still squeaks.

I had an excellent experience buying my used E300. Auto Nation was fantastic both in San Jose and a transfer to Bellevue for purchase with Steven C in Bellevue. I am very happy and satisfied!

Since AutoNation bought Barrier Mercedes, the customer focus/family feel has diminished to that of a big box dealership. For the "Barrier Experience" only see Gregg Prokop - Sales for superior and unmatched service. For all maintenance/service issues, only see Josh Mcdowell (AMG certified). These two are honest, professional and a pleasure to work with and are the only reason I have kept my business at Bellevue Mercedes

I highly recommend this dealership! I had an enjoyable experience getting a new car from Spencer and David! They were so fun to work with!

Extremely spammy staff. Interested seeing a car so went there looked around, and got an appointment to test drive a week later. They called everyday, sometimes multiple times. At the day of test drive they called twice and even asked about the color, even it didn't matter for test drive purposes. We went there, the salesman is nowhere to be found; they don't have a car to test drive, completely dismissive. We left, probably never to come back. And just as we left the dealership, the car that we want to test drive is in front of us, being test driven.

The Service Department at MB Bellevue is great ! Krill my service Representative was very informative and kept in contact with me through out the service repair of my car . Also , they gave me a loaner vehicle until my auto was ready . I appreciate doing business with you.

The Mercedes-Benz GLE Class automobile that I have just purchased from this dealership is the fourth in the last six years. Ashley Lohnes, our trusted sales representative, goes out of her way to make the process a pleasant experience. She is very knowledgeable, informative, helpful, friendly and applies no pressure. She is always available for questions and works well with her colleagues to make things happen in a timely manner. It must be comforting to know you have someone like her interfacing with your customers. While Ashley is great, she is also fortunate to be working with a quality product like Mercedes-Benz. I can't say enough about the three vehicles that I had driven before turning to this year's GLE series. Regards, Kip

I have been using the Bellevue service center for several years. I am please to said the service was performed as requested and on time.

Best dealer I have ever dealt with.

My service provider, Matthew Harris, was fantastic. I recently brought my GLC into the dealership for a 10,000 mile check-up. Everyone in the service department was superb and responsive. Matthew was assigned to be my follow-up representative. He did a great job in communicating when my car would be ready for pick up. Thank you for the great service. :D

Great place we bought a car from them

Would never trust my baby to anyone but Josh and the crew at Mercedes of Bellevue!

quick professional service-always able to fit my time frame

Telephone process needs improvement. Service department is efficient and accommodating.

Recently had my car in for service. Overpriced, friendly, easy to work with. I was dissatisfied when I was told they couldn’t wash or vacuum my car because of construction. After spending over $1,000 one would think they could find a way to clean my car. When I made the appointment, I was told I would be reimbursed for my Uber rides to and from the dealership. When I mentioned it later, they told me they don’t offer that service. Overall, I’m disappointed with my experience.

Great staff

Purchased a used Chevy Volt. The entire buying experience was great. The salesman (Amin) was professional, courteous and helpful. Special thanks to the detail shop. When I picked up the car it looked like new inside and out, and was full of gas! Thanks!

My overall experience with the dealership was really good. My sales executive Tomi is a really great guy, so are the finance guys David, Dan and Jerry. They were co-operative starting from test drive till the delivery. However, there were some recalls on my car which they didn't mention until the delivery day which kind of set me off for a moment, that's something I didn't think before to ask. Anyways, good dealership, recommended. On a side note, Seattle City Mercedes was really terrible as compared to these guys.

My partner and I recently leased two vehicles from Mercedes-Benz of Bellevue. They made the entire process enjoyable. Will likely repeat at end of terms.

I found our representative to be highly unresponsive. I called 3 times to get an update on my car without a call back. Once I did get a call, I was told that he didn't phone because there wasn't anything to tell me. I would have appreciated a phone call back to at least tell me there was nothing to report - especially after they had my car for over 4 hours. In addition, I told them that my car had the warning that the coolant was low. When I got the car back, it had not been filled. Lacking in details and customer service.

Mercedes Benz of Bellevue did a very quality and professional job.

From the first visit, to the completed purchase, this was an effortless experience. I had done my homework on pricing and Mercedes-Benz of Bellevue exceeded my expectations for the car I bought and my trade. No back and forth, no pressure, just a fair price and excellent service.

I believe my advisor could have been transparent from the beginning. I bought my Mercedes at carmax in February 2018. I didn't know how to operate some features so the advisor was kind to share how to operate the features and schedule the car for its first maintenance 10,000 check. However I was hesitant to schedule because of the high expenses for the car. Somehow the coverage I had was lost in between our communications by him calling carmax to verify and lastly I wouldn't have to pay. At any rate I wasn't happy by bringing the car there to stay over 1 day and to be surprised by the hefty service price. I could have postponed it until I was ready to afford it.

Great service, ready when promised. Josh was very helpful and researched our warranty to save us some money!

Amazing reception and service, went there for a tire replacement and it was done so smoothly.

Initially, I was looking for a car to put into my name to build credit. Surprisingly, my dream car was up for sale. (Nissan 370z). Intially, I found it to be suspicious because of a car like this to be so contradictory of the lot it was on...a Mercedes Benz dealership. Let alone in Bellevue. We found it Sunday night, I work swing shifts, so the next available time I had was the next Saturday. Soon after making an appt, Tina Macomber was my first point of contact. She called to see about getting me in, sooner than Saturday. I explained my scheduling issue, and with that information, she made sure that I got everything, paperwork-wise, done and secured the car for me to see as planned. All week through emails, we accomplished the majority what she needed to make the transition smoother. While we were at the dealership, she picked up on my slight...ok, major excitement for this car. They did everything in their power to make sure that everything was right, they were very thorough, and Tina had a great sense of humor as well a very staggering professional poise about her. Very straight forward. It was much appreciated. I especially appreciated the time and effort that went into the work they did on the car to even be placed on the lot, which included new tires, brakes, e-brake, oil of course, etc. I was shocked. And unlike most dealerships, the car was in amazing condition for being 5 years old. I left with, not only my dream car, but with the since of peace. I have to add, I was floored that I had the option to have a warranty on this car, too. A MERCEDES WARRANTY on a 370z. I feel so pleased, and at peace with every bit of the process and their company. Thank you for making one of my dreams come true.

Initially, I was looking for a car to put into my name to build credit. Surprisingly, my dream car was up for sale. (Nissan 370z). Intially, I found it to be suspicious because of a car so contradictory of the lot it was on...a Mercedes Benz dealership. Let alone in Bellevue. We found it Sunday night, I work swing shifts, so the next available time I had was Saturday. Soon after making an appt, Tina Macomber was my first point of contact. She called to see about getting me in, sooner than Saturday, I explained my scheduling issue, and with that information, she made sure that I got everything, paperwork-wise, done and secured the car for me to see as planned. All week through emails, we accomplished the majority what she needed to make the transition smoother. While we were at the dealership, she picked up on my slight...ok, major excitement for this car. They did everything in their power to make sure that everything was right, they were very thorough, and Tina had a great sense of humor as well a very staggering professional poise about her. Very straight forward. It was much appreciated. I especially appreciated the time and effort that went into the work they did on the car to even be placed on the lot, which included new tires, brakes, e-brake, oil of course, etc. I was shocked. And unlike most dealerships, the car was in amazing condition for being 5 years old. I left with, not only my dream car, but with the since of peace. I have to add, I was floored that I had the option to have a warranty on this car, too. A MERCEDES WARRANTY on a 370z. I feel so pleased, and at peace with every bit of the process and their company. Thank you for making one of my dreams come true.

I was in the market for a new car and went from showroom to showroom in my search. Finally, came to MB of Bellevue, were I was met by friendly and helpful representatives. All my questions were answered thoroughly and provided with the best quote for the custom car I was interested in. The pick up was smooth when the car arrived and off I was with my new MB. Since then, I have received multiple phone calls from the dealership checking up on me to make sure everything is going fine, which I appreciated. I would recommend this dealership for anyone in a market for a new car!

Gregg Prokop and Tae Ho Su went above and beyond to make my car buying experience great! The Bellevue staff did a wonderful job, and I highly recommend them.

Had a great and relatively quick trip to MB of Bellevue. Lorenzo was great - professional, courteous and ready for me when I arrived with car I had called about pulled out and ready for test drive. Came up from Tacoma through traffic but definitely worth the trip.

We purchased a used vehicle from Spencer a couple days ago. Everyone was warm and inviting and super accommodating. We had our kiddos with us and it was a Sunday with impending weather. We were in and out within 2 hours with a beautiful truck and no whiny kids. I’d say it was successful. �

I was in the market for a used Range Rover. The salesman responded within hours and sent great pictures of the car. The price was fair but the interior was the wrong color. I would have liked to worked with them due to the friendly staff and great website.

Service is pretty nice, the seller made it easy for the whole procedure. Love the car a lot, nice made and good looking.

A very happy shopping, thank you manager for giving me the car key chain, very beautiful.

I've been to other Mercedes-Benz dealers and Mercedes-Benz of Bellevue is better than the rest. I'm always greeted when I arrive. I always have multiple people ask me if I've been helped. They get you in and out of the service department. If you looking at a vehicle or need your current on service. Give Mercedes-Benz of Bellevue a try. They treat you like you want to be treated.

Excellent customer service received. Professional technician. On time service.

It was time to buy a car. I didn't want just any car. I wanted a car that I could be enthusiastic about for the next 5 years or so. I also wanted to give my old car to my daughter when she turned 16. I met Spencer at the dealership. He spent time to review all of the cars available throughout the US. I wanted something very specific and it just did not exist. We decided that a custom build was in order. Spencer helped me design the car just how I wanted. When I put money down, we found out that build slots were very limited so I would have to wait. But, I wanted the car I wanted. The only problem was that my daughter would turn 16 in the mean time. This would leave me without a vehicle. Spencer got me a vehicle to use in the meantime until my car came! Awesome service! Two days ago my AMG C 43 arrived in Bellevue. When I finally saw it, it was EXACTLY how I had ordered it. It looked even better than I thought it would. Every feature was exactly what I wanted. Spencer did a great job of showing the features and how to use them. He even helped me set up the cell phone controls. Good work Spencer! 10/10

I really like the no hassle buying price, no pressure. Spencer Siese was very hopeful and able to answer all my questions, also he took the time to show me all the different features of the car before I left. And the full tank of gas was an added bonus!

They now charge for nearly all the services that used to be noncharge being a barrier client. Light bulbs charge. Car wash gone. Loaner cars you?ll be lucky. They used to be top notch now Austin has degraded Mercedes so much I won?t buy my next car there.

Fast service. Friendly and knowledgeable staff. Rafael was very helpful and explained everything when checking us in and out. Loaner car was provided with scheduling ahead of time. My wife said that this was by far the best service experience she ever had and I have to agree. I purchased two cars here back when Jimmy Barrier owned the place and I am happy to see that tradition of great service was continued after AutoNation took over. Good job by CEOs Mike Jackson and Bill Berman!

From start to finish it was an AMAZING experience for myself and my family! Thanks and keep up the great work! Ask for Lorenzo!!

Everyone was very kind.espeaily sales men floor assistance, finance department. Thank you and l had great experience.

Excellent experience. Will recommend to friends. Sales rep was very good.

The sale team was excellent, friendly and helpful. I enjoyed their advice and suggestions while I was getting my wife car.

For the most part...a good experience! Beautiful showroom and pleasant staff

Communication was poor. Rep left on vacation in middle of my service without telling me. Nobody called to say he was gone or who was covering the work while he was gone. Rep had emailed Wednesday before Thanksgiving saying that there were complications with the repair and that was the last I heard from him. I finally called the service mainline the following Wednesday after my emails weren?t being responded to. Apparently the work was done and my car was just sitting there. Also when I picked up the car, one of the tires was at 25 psi.

excellent overall. service adviser explained everything clearly and in details.

Excellent sales representative! Very helpful in finding a great lease deal for me! The searching process is very pleasant too!

Best car purchasing experience I ever had. Everything was great, starting from the customer service to awesome car. Highly recommend you work with Ed Mulnik. Great guy, made sure my buying process was a piece of cake. The manager Bryan Barclay was awesome to work with. No complaints.

Let me say that 1st I LOVE my car..GLS450!!! However, I wasn't happy when the "loose" gas cap sensor kept flashing up on my dashboard. Then check engine light appeared. Went in two different times to get issued resolved...(charcoal sensor was faulty)....then not even 2wks later driver seat started moving while driving vehicle (dangerous). I disconnected the chair & brought it in to be repaired/replaced...they say nothing wrong...I say look again..they finally replace the sidedoor panel switch....but they tell me next time have it towed in so that they can see it on dianostic read....I tell them.."next time I have to bring back my car you can KEEP IT!"... when I get my car back..there's a DING in the door and no WASH/VACUUM!! NOT HAPPY!!!�

Very accommodating. We will continue to purchase and service our mercedes benz at this dealership.

excellent service. courteous employees. treated like customers should be treated

Chaotic, long wait, petty, poor treatment. Very dissatisfied.

Car was brought in on time at 8 am. I tried to contact for progress report 2x - on the third contact I learned that the car had not been worked on at 4 pm. I wasn?t pleased. The car was finished the next morning. I learned the safety item I needed looked at was ok. Repair was not needed.

Josh in service at MB of Bellevue has taken care of all of our service needs with 2 different cars and has always been friendly, professional and very helpful. Josh goes above and beyond to exceed our expectations of service every time we have a car in. Thanks for going the extra mile to repair what the glass company neglected to do and having the car ready for pick-up so we could beat the traffic!

The people at the Bellevue Mercedes Benz dealership were very professional, friendly, and helpful in the entire process from setting up the appointment to test drive the car throughout the process until we drove off the lot with the beautiful new car.

I have purchased 8 cars from MB of Bellevue because of their superior sales and service. Thank you Gregg Prokop and Jason Rogers!

The experience was good and easy to deal with. Great service.

We received a recall notice on my C300. We scheduled service, and it was completed quickly. Thank you!

I was shocked to learn my estimate was for one door repair, not two. Instead of $1100.00 it was $2800. And I had to keep calling to find out the status. My rep decided to take a week off without letting me know. I've been going to Barrier for over 15 years and this was the worst experience ever. Service has gone way downhill since AN took over. I may have to find a new service center.

Matthew was great to work with when buying a car. He was conscientious, courteous, and knowledgeable. Thanks Matthew for making an experience I usually dread, fairly easy. Great showroom, great people.

It Was a very good experience at MB, everyone was very helpful and professional.

it's all good! car was ready before expected time. will be back at next service time.

Joshua McDowell is the Service Advisor who took care of handling service on our vehicle. He did an excellent job and is a primary reason why we take our vehicle to Mercedes Benz of Bellevue.

Was scheduled for service to replace air intake manifold that was cracked and loose. After an hour and twenty minutes, I was told that the part was sent back and not available. Poor communication, bad excuse, bad attitude ... did not seem to care that I wasted my time .... Need adult leadership in this dealership !!!

I suddenly discovered that the complimentary car wash for purchasing Mercedes Benz was shut down since late Aug. with no information to existing customers and no plans to provide that services. Lexus and other non-Barriers motors dealers still provides car wash... Not sure if that is the luxurious brand and service that you are portraying. I think it is best for customers to purchase any cars not from Bellevue Mercedes/Barrier Motors until they fix this issues. Hey at least other dealership have complimentary car wash.

It was all good. I had a great new service provider who was awesome!!

Josh and Mark in service are both outstanding. I appreciate them taking such good care of our family cars.

I was contacted by Mercedes of Bellevue that my car was ready for pick up, 30 mins before the scheduled delivery. I arrived at the time they requested and waited for nearly 30 mins before someone assisted. The repair and parts cost clearly has a significant mark-up as well. Adding on, the quality of service at MB of Bellevue has visibly deteriorated over the past 3 years (since my purchase). I am considering an SUV (bigger family now) and will perhaps visit Nissan or Ford who might do better with post-sales service.

Hero is awesome sales.We close buying just half day. The store location is convenient and comfortable, clean. We like the new Gle we purchased there and hope to get more details about this car.

As always, Josh Is very knowledgeable, professional, courteous and efficient. I needed the car by a certain time that afternoon and Josh committed to have it ready by then and succeeded. The loaner vehicle was available when I arrived at the dealer and it was a simple process to conclude.

When my car wouldn’t start (due to a bad starter, I later found out), I called Mercedes’ roadside assistance number and was amazed by the level of service that followed. My car was towed (for free) to the Mercedes shop of my choice, issue diagnosed and part ordered – all covered under warranty. I was offered a loaner vehicle and was contacted twice a day by a service manager (Chad, from the Bellevue shop) to keep me informed of progress. Great experience all around – thank you Mercedes of Bellevue.

The dealership was clean, the people were friendly and helpful. Talked about options in regards to model and year. Overall a very good experience,

Would have given all 5 stars except for the one plus hour we waited after completing the paperwork while the car was "prepped" for us

Even tho I was a week early, they took the car an got everything done. Only complaint was that they forgot to wash the inside of the windshield,

GREAT Service as usual. Bought 3 Mercedes-Benz auto from this dealer and have them do all of our service on them.

From my original email inquiry to signing my final documentation was pretty much seamless. Sean was the best sales guys I've ever worked with, I didn't have to haggle, I got what I asked right up front. The whole process took ~3 hours if even. I've read a few other reviews about lack of customer service, follow through, and integrity and I am besides myself because this definitely was not what I experienced. Customer Service from the sales manager to the financing department = 10 Follow Through on what I asked for = 10 Integrity = 10 I've even referred a few friends here looking to purchase =) Thanks Sean F!

If you love fancy car, this is the place to look for the speed & function on the road

Lower the cars price made buying process faster, would definitely recommend this dealership to family and friend.

Great car, great service. Sales people accurate and effective.

Heru was super helpful during my GLE 350 purchase experience. I truly appreciate it!

Great experience! We had the pleasure of working with Spencer for leasing a new GLA .He was able to give us a great deal with all the requested features. He was available via e mail and text any time we had a question. we have our dream car! Thank you Spencer

They never follow up with request or something they promise. Never Calll service. Wait on hold No one cares

I've been in the market for a new vehicle for the past few months. I had looked at multiple Mercedes that I was interested in and finally found one that matched all my criteria at the Mercedes of Bellevue dealership. I made an appointment with Amin for 7pm after work on Friday to check out the car, came with my down payment, and pre-approved financing all ready to go. My wife and I walk in, they don't even make mention that we had an appointment so I am not sure why they specify that an appointment is needed. We spoke with the used car manager who was able to grab Amin for us. As Amin came out, he stated, "I just clocked out. You guys know that a lady already placed a deposit on that vehicle a few hours ago, right?" So, here I am confused and feeling pretty disappointed. Amin and the manager try to get us to look at other "similar" vehicles but that was not what we drove over an hour to see. Amin decides to still let us take a look at the car we had made an appointment to see (stating that he should not be showing us because a deposit had already been made). I asked, "So you are not allowed to sell it to me?" Technicalities basically meant no. We couldn't test drive it, we couldn't buy it, and we shouldn't have even been able to look at it. We walked away frustrated and spoke with the manager again about how upsetting it was that they couldn't have even called us to let us know that a deposit had been made. Instead, they let us drive over an hour and then almost two hours back home for absolutely nothing. The best part, I asked Amin why he couldn't call me and he said, "I was about to bro..." which was clearly not the case because when we walked in he had just told us that he clocked out. This just goes to show that this dealerships motto is "guaranteed profit > customer service." I will never return nor recommend this dealership to anyone I know.

Mercedes of Bellevue is an amazing facility that has a wonderful and caring staff no matter what year of Mercedes you have. When we go to buy our next Mercedes we will buy it from Mercedes of Bellevue.

This was our first experience with Mercedes of Bellevue. We were very impressed with our Service Manager Matt Harris. He treated us very well and communicated with us every step of the way while our car was being serviced. Our loaner SUV was beautiful and when we buy our next Mercedes we will purchase it from Mercedes of Bellevue.

I had a great experience with service at MB of Bellevue. It is hard to get everything 100% correct all the time, but I know they do their best. I have been a loyal customer for 19 years and they have always done a great job for me and treated me with respect and have done a great job. This most recent experience with Mark k. was excellent. He did a great job and I was very happy. I will continue to work with them and recommend them.

Rafael is an amazing service provider. Knowledgeable and fair. And does what he says.

Very friendly staff. Helpful and prompt. I was greeted on time, getting a loaner was a breeze, and my car was ready on time.

very satisfactory of your sales person,Lorenzo, he was very patient and nice and polite. Very happy with his service, will recommend to any one.

Very good repair service and service writer kept me informed through-out.

Best car buying experience I have had! Sales associate Defon (unsure if spelling) was outstanding!

It was great, since first time I got referred to this advisor and I would like to learn more about my new advisor. Hopefully, my car and my new advisor will have a good relationship to keep going.

I had a great experience, very friendly staff, excellent service , above and beyond my expectations. Absolutely loved it and recommend it.

I have been doing business with this dealership for 10 years. Last year I bought new 2016 C class and it just went in for it's first service. Overall I have been happy with this dealership. Very surprised to pick up car and not even washed. I understand that the automatic car wash is no longer available but there should be someone who washes the cars before pickup. Whatever happened to lot boys? Also, no indication that they looked at a problem my husband pointed out that he thought needed to be looked at. Also, can't understand how wiper blades can cost $70.

Matt was responsive and proactively communicated updates. Thanks!

Excellent Customer Service in the Service Department

Made sure my car was in good working order and B-1 Service provided.

Excellent Service rep. The best hands down. I will recommend for sure.

As always everything and everyone was very good. From Jerome at the reception desk to Eric the service advisor were par excellence.

best service. I made an appointment online at first?it is very convenient. The dealer sent the messages to us about maintainence process. It is great.

I came in for an estimate and agreed to the price for parts and labor. Then when I brought my car in for its scheduled time for service not only did I wait for 10 minutes for someone to even acknowledge me but they had no record of my estimate or service appointment. It took me an hour to just drop off my car. When I went back in the afternoon to pick up my car, I again was left just standing there with service people just walking by with out even looking at me. Anther 10 minute wait before someone finally asked if someone was helping me. The real kicker was when they took me into a room and provided me the cost it was $300 more than the original estimate I had signed off on and since they never documented my appointment or saved my original estimate I had nothing to hold them to. In all I could have received better service from Ford than this Mercedes-Benz of Bellevue. I will never go back to this location for any work!!

If it's not frustrating enough dealing with car issues but to call a place like MB to ask a simple question but get put thru a loop of stupid questions by a receptionist is ridiculous. I've asked for the Service dept, explained the nature of my call (a general question regarding my car which will determine if I'm going to have the car towed in), then asked who I am, put on hold, to find there is no Service Agent available, would I like to leave a message? Sure, then which service writer I'd like to speak to? Do you want my 1st born also? maybe a little brain matter too? For God's sake what difference does it make who I am? Do I really have to utter the words common sense to a business like this? Whomever it is at MB of Bellevue that decided this is an effective manner to take customer calls needs to be doing another form of work.

Had to take my MB in to replace a failing battery on short notice. Thank goodness Erik was able to fit me into an immediate time slot, I like my service advisor, Erik Bryar, as he does an encellent job keeping my car running like new. However, I was surpirsed by two things this visit, a new battery which required 14 hours on the charger to reach full charge after its installation to which I followed up with a phone call to the service manager to let him know that the new battery was not in a good state. I have yet to hear back from Chad Dobbs, serivce manager. This never happened when under Barrier ownership. Good or bad, they would see to it a problem was resolved immediately. Autonation doesn't give me that same customer in feeling. Anyone may stick a 6/17 sticker on an old stock battery to sell it as a new one. Very disappointed, indeed. Michael Walsh

Rafael Burruel was very customer friendly. you're lucky to have such great guy. Hmmm maybe a raise would be in order so you don't lose him!!

We've bought cars at Mercedes of Bellevue before, but this was my first time working with Spencer Siese. He was terrific--he worked to get the exact car I wanted and made sure it was perfect when I went to pick it up. He was patient and knowledgeable as he explained how everything worked. I was very impressed. Best part of all?? My car had a red bow on it when I arrived. Come on--it doesn't get better than that!!!

I'd visited four dealerships over two weeks in search of a new car to replace my car on manufacturer buy-back and time was of the essence. I received the best service at MB Bellevue and was most impressed with the quality and value of the SUV I looked at there. My salesperson Alex was able to expertly answer all our questions regarding the product line and model; moreover he quickly found a car with all the features I requested and gave me regular status updates as it was being completed at the factory and transported to the dealership. It arrived within the time period as promised. Again, Alex showed me exceptional care and patience as he walked me through the car's operation and features. The finance manager was also pleasant and reasonable to work with as we finalized the purchase. Am enjoying my car; truly happy my buying experience was so positive.

My appointment was scheduled for 9:00 a.m. and I arrived at that time. Upon checking in I was told that my car wouldn't be finished until 5 or 6 p.m. This was the first service on my car (10000 miles) I told them that I needed to be on the road by 3:00 p.m. At 1:00 p.m. I decided to check on the progress, I was told that my car was finished. I requested that the car service pick me up at Bel Square. I was told that someone would call me right back. I waited for 50 minutes and no return call. I called my sercive person and got his voice mail. I then called the service department and was told that someone would call me back in 10 minutes. I received that call and was picked up. The gentleman that picked me up barely spoke to me. It was an uncomfortable ride to the dealership. Upon returning to the dealership, no one could find my service person to check me out. My car was brought forward and I was told that I could put my packages in and they would find someone else to check me out. My car wasn't washed and the interior wasn't vacumned. I question this and didn't get much of an answer. I checked out and got in my car for my 2 hour drive, the interior of my car was extremely hot, infact it took until I reached North Bend for it to cool down. So, this indicates to me that my car had been sitting outside for quite some time. I have never had such poor service at Barrier and I will not be returning.

I don't think it should take 3 visits for routine maintenance. No air filter the first visit. They never called in 2 weeks to tell me if it was in. When I called my rep I was sent to voicemail. It was full so I could not leave a message. Stopped by tonight to be told they only had one of the two filters. Come back again. They really need work on parts ordering process.

Buyer beware... My bad for not getting things in writing. I test drove a 550SL and commented on the fact the hydraulics were not working and sales guy said it would be fixed but wasn't so 1800.00 (500.00 for the part/rest labor). Dealership wouldn't honor verbal agreement. Only offered to take 500.00 off, really? My personal mechanic will do for 1200.00. It amazes me all the craziness I had to go through. I will never buy a car here again. Quality customer service is a good quality to have but obviously it didn't happen for us.

The repairs and service were done on time and at the price quoted.

Very pleasant experience overall, done in time as promised

this was our first experience with Raphael and we were definitely pleased.

I brought my car in without an appointment (this was recommended on a preliminary phone call to service) and was out in about an hour even though an appointment should have been made and the shop was busy.

My service advisor Raul was very helpful.. Explained everything I asked him, and gave me advice about my car.

Dropped car off for scheduled service. Maintenance was fine. Drop-off was OK (agent came over with wrong papers after surprising wait). Shuttle service was a fail: long wait, rude drivers. I chose to walk. Adult supervision came over to offer a car ride separate from the shuttle system.

Overall great experience. Timing in and out was easy.

No drama in the servicing or customer service. Convenient loaner vehicle at no charge.

GREAT Service recently!! Had something hit the underside of our car on a drive up from California. They worked with the insurance guy and got everything covered and replaced. Kept me updated along the way, too. GREAT service!!

I had a software problem. All were very supportive to fix my problem in a sincere attitude.

The service in this place is always outstanding. I am always greeted promptly, taken care of with a smile and car is done when they say. I even got text updates on status of my car while it was being worked on. Nice job Rafael.

Efficient and thorough, rental provided. Have always had great results here.

It's always a great experience. The customer service is very reliable including the specialist.

My Service consultant Rafael Burruel was very helpful. Explained everything and was very, very nice.

Heru is a great dealer. He's very friendly and helpful.

Fantastic dealership. Bernard at sales did right by us. Great location and facilities. Do you homework ahead of time and negotiate appropriately. You'll be happy with their service. Highly Recommended!

I was able to get my car in for a Service A within a week (exceptionally quick), was done the same day, all my other concerns were addressed and fixed promptly. I was also able to use a coupon I got in my email to save me $100! I will be coming again.

We met a lot of nice, knowledgeable and professional sales reps in our search to buy a new/used car. We test drove four different manufacturers, at 5 different dealerships over 2 weeks. We were upgrading from a small SUV to a luxury sedan. We landed on the E class. Bellevue Mercedes had fair pricing and good inventory. Buying a car takes a substantial investment of time on both sides of the deal. I would recommend Andrew Eftekhari @ Bellevue Mercedes. And Andrew is supported by a very responsive Sales Manager and Used Car Sales Manager as well. They work well as a team.

Very nice service! I appreciate Josh for his kindness and many consideration like renting a car during fixing my car. My car has air suspension and the sensor that control body height was broken. After service, it seems to work more sensitively to every situation. Nice job, Josh! Thanks a lot!!

I have been a customer of Mercedes Benz of Bellevue for many years and have always had great experience anytime I have to engage their service department, mostly for the scheduled maintenance activity. They are friendly, professional and do a great job.

Went into service department to order a new key fob for my ML 320. Was told that the item was back ordered with an ETA of June 2017, was then told I may never get another fob because they'd been waiting a year or more for them. Makes rethink buying a car that "can't be stolen" simply because getting a key is impossible.

This is our sixth Mercedes, and we were stunned with how poor the customer service was, how disconnected the sales team was from the finance team and service team and their lack of interest in satisfying us post sale. Not sure if this is reflective of the AutoNation conglomerate or if they have just lost it, but this will be the last car we will buy for them. So disappointing.

Excellent experience. Car was serviced exactly as promised.

As usual wonderful service from everyone at Mercedes of Bellevue.

I bought my car from MERCEDES-BENZ OF BELLEVUE and we couldn't be happier. The process went smoothly and the staffs were very friendly and professional. We (Mike Salawy, Christopher Wright and Connie Deaton) all worked together to ensure that when I walked out of there I felt happiness about my purchase. Mike also took the time to ensure that I fully understood all of the features on my GLE43. He went over everything with me so the sales experience did not end until my car left out the door. I would definitely recommend their services to everyone and Thank you very much you all.

No hassle no pressure sales process. Very polite sales person. Great team to work with. Finance person was exceptional so was the sales person. Has answers to the questions I had.

Been they customer for 15 years and this is the only place we purchase a new car. Great service and super nice people. I always enjoy dealing with Josh, super nice guy. Many thanks.

Pam was great! She showed us more care and attention than we could have asked for. She aligned with our interests and showed us a genuine love and appreciation for the Mercedes brand. I can't imagine making the purchase with someone else.

Lorenzo went beyond service to get us the perfect car.

MB of Bellevue is a fantastic dealership. What makes them different is their professional approach to the car business. This store is owned by AutoNation and follows their customer ethos of caring about the buying experience. My salesperson, Stefan, quickly figured out what mattered to me and made the journey fun. My wife who usually would rather go to the dentist vs visiting a dealership feel in love with the staff. If you are thinking MB, set an appointment and get to know them. Thanks for my new C43 AMG, Stefan!

If you negotiate properly, you can get the best deal here in entire Seattle metro area. The only problem faced by me was with finance department which was trying to sell add-ons while signing papers. (Like regular service may cost you $ 1700 dollars, buy this crap for $X now) Just say big NO to all such things. Nice and well maintained facility at great location. The sales person(Thoai Dang) with whom I worked went above and beyond my expectation. Overall a good experience.

Excellent service that match the brand and quality of the products.

Bernard Sintim and Chris Wright in sales were both really great to work with. Both of them were genuinely nice and very helpful. They both got back to me in a short amount of time when I had questions and I enjoyed working with them a lot. I would highly recommend working with either one of them. The reason for a 4 star rating is that there were two service items that needed to be addressed with the sales manager (drive axel had been replaced and that wasn't listed on the service record & the brake pads needed to be replaced). Both of the service items were handled but the conversations were challenging and they should've been short and simple. By the end of the transaction, the sales manager was polite and friendly. The quality of the repairs was rated 4 stars only because I'm not qualified to determine the quality of the drive axel replacement and the front brake pads were just replaced so there hasn't been enough time to provide a rating. I do think it's fair to assume that a very good job was done, however, given the history of the dealership.

This is my second time purchasing a car from MB-Bellevue and I truly appreciate the help from Christopher Wright. He is very passionate, knowledgable about the cars and various kinds of features, friendly and extremely helpful when helping us decide which car we should get. We won't consider going anywhere else if we were to get another car from MB. :)

I recently purchased my first Mercedes Benz and was lucky enough to work with Heru. He was truly the kindest person and so helpful in making the process smooth. He was knowledgeable and very courteous throughout this process. My family has purchased from Bellevue previously and I have told my family and friends to go see him for their next MB. Truly an outstanding individual.

What an amazing experience - We highly recommend! Our Sales Associate, Spencer Siese was absolutely fabulous. He found us the exact car we were looking for, and well under Blue Book! Can't say enough great things about Mercedes-Benz of Bellevue. First Class service all around. I've worked in the car business for many, many years, and wouldn't think of shopping anywhere else!

Love the people and the place:) The Costomer service was friendly and manger was so kind and polite. I like the professionalism of this place.

Overall great service. They don't pressure you into things.

The Salesperson Mr.Vladimir was very professional from start on the phone to The price ,to the financing transfer ,to Picking me up from the Airport in Seattle ,to showing me the car I bought 2014 SL 550 with 5162 Miles on it and explaining the functions and gadgets that comes with the vehicle to thank me at leaving the dealership with my purchase as I drove it back to a Portland , Oregon I highly recommend working with Mr Vladimir

I bugged our salesman Lorenzo ALL DAY long. He answered the phone at least ten times the day we bought and was always helpful and happy to help. We could not be happier. Thank you to all involved but especially Lorenzo. HE IS THE MAN!

Lorenzo is awesome. He worked hard to find us the perfect car. He went out of his way to go beyond our expectations.

Lorenzo Johnson was a pleasure to work with. We look forward to our continued relationship over the years. Highly recommend this salesman. We also had some interaction with his colleague, Christopher Wright who was also a pleasure. I would recommend them both.

I bought a brand new 2015 C300 from this dealership, and that was a big mistake. My experience on the day I bought the car was good, but later I found many issues with the new car. Here is a list of the issues: The car was manufactured more than 1 year ago and never got serviced. I got a warning that the car is 29 passed due the service. I picked up the car with a full tank, so I didn't have to put fuel in the car, after 10 days i discovered that the fuel cap lanyard is broken, and whoever put fuel in the car at the dealership never bother telling me about this, or report it. The driver window wasn't sealed correctly, and I had to replace the seal. Backup camera cover doesn't close. Driver seat speaker doesn't work. I assumed that all C300 are 4Matic, and I was wrong, and when I saw the sales guy when I had my car serviced, I told that I though it's 4Matic, he was surprised that it's not, and he apologized for not asking me about this ahead of time. The dealer offered to get these things fixed cause the car is still brand new which is good. The problem is that I bought a new car so that I don't have to deal with maintenance and fixing issues with used cars, but I ended up scheduling 3 appointments to get these fixed.

Great experience purchasing new GLS450 from Chris at MB of Bellevue. Easy and fair trade in and great price on new car. Chris was great at communication and we got the car we wanted!

I was looking to lease a new car but had not decided what I wanted. i met Thoai at the Mercedes Benz in bellevue and he was awesome. He took is time to explain every detail of the SUV's and also helped me with options on finance. The whole process was very comfortable and i was able to complete the process within few hours of going back with my paperwork. It was one of the best experience I've had to date on making a big purchase. Great sales guy. the whole team was truly amazing.

This is the ongoing list of reasons why I would NOT recommend MB Bellevue. We purchased a pre-owned (supposedly) certified GL550. -The car had been reserved by someone else. Even though two salespeople knew we were interested in this vehicle (or vehicles with similar specs) we were not contacted when it became available again. I found out through an online search. -We were told MB Bellevue uses 1price so there is no negotiation and every potential customer is given the same price for the vehicle. Yet when this one came back on the market it was listed as several thousand dollars less than price previously quoted. -When we went to see and test drive the car it had not been cleaned or detailed even though it had been on the lot for several days. -The service records showed that the back brake pads needed replacing but the inspection report had not picked this up. When we pointed this out, MB Bellevue reinspected the pads and replaced them. We left the car at the dealership for 3 days for everything to be addressed properly. When we picked the car up it had not been filled with gas and after we took it home and drove it we found out that: -One of the back seat heaters would turn itself off and sometimes wouldn't come on -The nightview assist didn't work -MBrace had not been reprovisioned -There was a cut in the leather on the center console that we had pointed out and were told would be fixed. It was not. -The adjustable steering was not working correctly We took the car back for these things to be fixed. It's not clear why they weren't fixed BEFORE the car was sold. My husband noticed vibration in the steering wheel when driving at freeway speeds. All the tired were brand new when we picked up the car and when my husband called about the vibration, MB Bellevue said they suspect it's because the wheel had not been balanced. My husband made an appointment to take it in this morning and when he arrived there was no loaner car available. He was told our car would be ready for pick up at 4:00pm today. He received a call at around 3:55pm saying that it was not ready with no reason given for the delay. Even though he spoke to the Service Manager when he dropped the car off this morning, MB Bellevue still continues to disappoint. They're supposed to call once this latest issue has been fixed. Based on all of this, I would strongly advise going to another MB dealership for purchasing and servicing.

I was helped out by Christopher Wright. Great customer service, very knowledgeable about the car I checked. Ended up with a great new car at a price I was very happy with.

From the second I walked in I felt comfortable and relaxed. Spencer approached and asked a few questions and quickly broke down the pros of what they offered. Test drive was easy. Let a day go by and visited other delearships, nothing beat the benz in drivability and space. Negotiating was a pleasure. Told them where I needed to be and they came back with a number that was better than the other dealers. Super happy with my GLS450 purchase

I loved dealing with MB, Lorenzo and Connie, and I loved the whole process. I am thankful I got a good deal on my lease, and feel great driving my new car.

I would like to commend Andrew on his customer focus as he carefully understood my requirements and then helped me pick the right car. He was never pushy and always gave me time to think through and make a right call. There was a bit of a confusion towards the end of the sales process but Andrew jumped in and made sure that he honored his commitment and delivered the car on time/budget.

3 months since our car was gone and today we were able finally to get it back. I am very appreciate for service that was provided by Bellevue Mercedes. Especially we were amazed working with Eric, manager of service department and Mike. You done excellent work. Recommend to other clients in our area. Happy New Year!!!

Beautiful car and excellent service!! Mr. Parker was very friendly and helpful. Would definitely recommend Mercedes-Benz of Bellevue!!

Ashley/Wayne were great! they provided me with a list of all c43 coupes in transit from Germany that could be mine. :) No other MB dealership went to the trouble.

Lorenzo made the buying process easy and simple. Great staff and always willing to answer questions!

I recently purchased a GLA and had a wonderful experience at the MB in Bellevue. The car is absolutely stunning. On top of that, I was helped by Pam Pugel who was pleasant and trustworthy. Pam went to great lengths to make my first experience at a Mercedes dealer a great one and seamless.

Bellevue Mercedes was easy to work with, no presure. Stefan walked us through a number of lease & purchase options. Once we decided to purchase, Jason slowly walked us through all the papers. When we picked up the car, it had been detailed and a BIG red bow was placed on the hood - great photo opportunity! Stefan spent an hour walking us through all the cars features - very helpful!!! Thank You!! Kaycee + Phil

I recently leased a GLA model from this dealer. I had the best experience, no stress and completed the transaction in a few hours. I highly recommend doing business from this dealer. Thanks Lorenzo!

The staff was courteous. But I had to wait longer than expected for my loaner even though I had an appointment. Other than the recommended service I had one other issue. I was told it was taken care of. But the problem still exists and I have to call them again. So not too thrilled with the service as of now.

Great sales assistant and sale service. I really get a nice car !

As someone who avoids car sales personnel and wants absolutely no pressure to make a purchase, I handled as much of the buying process online as possible. But when I did go to the showroom, I found everyone that I met (receptionist, sales person, finance manager, trade-in evaluator) quite pleasant, accommodating, and eager to go overboard to be helpful. I would not hesitate to return there.

Great vehicle buying experience, Michael, Wayne and Jack were all great to work with. Best vehicle buying experience ever.

I bought a new MY 17 S Class Coupe from Heru Tarjoto at Mercedes-Benz of Bellevue. From my first visit, Heru was great. He was knowledgeable, helpful, and courteous. He was able to answer all my questions, provided a good review of the S63 AMG and its key features, and made my test drive fun. In everything he did, Heru was prompt and helpful. We placed the custom order and Heru kept me up-to-date over the next few months as the car was built and shipped to the US. Delivery was smooth and both Heru and the dealership did everything right. It was a very good experience end-to-end and I'm delighted with the outcome. I'll refer friends and I will buy my next MB from Heru at Mercedes-Benz of Bellevue.

In search of new or used vehicle. Stopped by Bellevue MB to look at certified pre-owned entry level class vehicles. Found a nearly new one year old vehicle (900 miles in mint condition). Loaded with depreciation paid for by previous owner. Perfect colour combination for my wife. Sales and Finance staff very helpful. Took all the time we needed to answer questions and feel comfortable with purchase and process. First time dealership and MB clients. First time AutoNation customers. Like their up front pricing and explanation of same along with their philosophy.

In search of new or used vehicle. Stopped by Bellevue MB to look at certified pre-owned entry level class vehicles. Found a nearly new one year old vehicle (900 miles in mint condition). Loaded with depreciation paid for by previous owner. Perfect colour combination for my wife. Sales and Finance staff very helpful. Took all the time we needed to answer questions and feel comfortable with purchase and process. First time dealership and MB clients. First time AutoNation customers. Like their up front pricing and explanation of same along with their philosophy.

Experience was extremely easy and no pressure. I was able to test drive a few different cars over a few weeks and made my decision on my own time. No daily calls etc. there was one small hiccup with our trade in that we needed an additional person present but other than that it was all good. I do wish the paper work could have gone faster though but it still was faster and smoother than my other buying experiences.

Great! Some of my radio stations were randomly reset.

Wonderful experience! Really professional team. I worked with the services team.

They wanted to do a $2,500 part replacement when a computer reboot resolved the warning light issue.

Ashley was seriously one of the best sales associates I have ever dealt with! From holding an umbrella over my head as I looked at cars in the pouring rain, to offering me coffee as we sat inside and chatted about different car options, she always had a smile on her face. With my busy schedule, I had to communicate with her through text messages, which she was perfectly fine with! She was always prompt to answer my questions and was never too pushy! I HIGHLY recommend asking for Ashley next time you visit Mercedes of Bellevue!

My experience at Mercedes Benz of Bellevue was low pressure and the salesman I worked with, Anthony Moskaluk, conveyed a genuine enthusiasm for the brand and cars in general. I found the dealership to be transparent and competitive on pricing, and the overall customer experience was in line with the ethos and reputation of the vehicle brand itself.

Excellent response from sales and service personnel.

Scott Shearer is great. Very knowledgable and efficient. Highly recommend.

Spencer helped me in purchasing my first car. He got me a good deal and a car that was always on my top list. Overall a good experience.

Andrew was the best! Made the process of buying a car painless.

One of the best experiences I've had purchasing a car, the customer service here is Luxury at its finest. If you need exceptional care and a very detailed and specific request i.e (Surprise a loved one or significant other) Make sure you see Jack Park. He put the deal together without hick-ups with my lady, the two of them got a tear out of me they for sure surpised me. For a second I thought I was on Pranke'd! The Deal: Jack and his team got straight to point he doesn't play the "numbers game" on The ES550 he got straight to the point no sales picth , straight to the bottom line.

Excellent service - well satisfied with entire process.

Very good once I was able to get through the MB service phone line. I called 4 times on MON and 3 times on TUE and was unable to get through to a representative within 5min (yes, 35 minutes of waiting). Once I even tried calling MB of Bellevue sales and they suggested that service wasn't part of their responsibility. Having purchased and leased numerous times from Barrier (and once from MB of Bellevue) I found that to be less than customer friendly. Also, I used to get a car wash and vacuum with a service at Barrier. Is this no longer part of the service? Everything else was great!

Yearly services seem perfunctory. Not at Auto Nation. Service manager greets you like an old friend. Explanations follow. Ushered inside with coffee, tea, or water. Free WiFi. Done in less than 1.5 hours. Car clean and away you go. Full details in the service billing and a hearty farewell.

hi. very disappointed that I had to pay $650 for a diagnosis of what's wrong with my car; The initial estimate was $165 for a diagnosis. I ended up paying the $650 just to get my car out of the dealership and get it repaired elsewhere. Ultimately the quote i was given was for about $1000 to fix a broken starter. This is on top of the $650 you guys charged for the diagnosis. If it takes you guys 3 hours of manpower to figure out that the starter motor on the car was broken - you guys shouldn't be servicing cars.

Great customer service and follow up

I bought a Mercedes for several reasons--one is that it is a super sleek, cool car, but the other is that I thought that service would be fabulous. It is a cool car, but the service has been a bit rocky -- although it has ended up being OK in the end. I have had a set of continuing issues, not huge, but annoying - Originally my service rep (Mark) didn't have a clue about the problem and so claimed it to be fixed when it was not, this happened several times. When I complained to the Service Manager, I was re-assigned to Josh. Josh and I had our differences (my car was in the service department for 3 weeks and the requested service was not completed), but overall in the end he worked with me to get the issues resolved. My biggest complaint was that I spoke to the Service Manager and I wrote an email to the General Manager -- neither of them followed up with me and/or took the time to track the progress of my car in the process or apologized for the lapse in service. I had to do the daily tracking and follow-up myself. I guess once you have a customer you are no longer "valued". In the end, Josh took care of what needed to be done, although if the service team would have taken me seriously and listened to the issues up front, it would have been a much easier road to repair. It seemed like they were trying to take shortcuts instead of investing in resolving the problem.

When I left my car at maintenance, I got a loan car to drive, which I think is pretty nice.

I had a great experience with Micah and I think he is the best service advisor I ever seen in Mercedes Benz dealership!!

Mercedes-Benz of Bellevue and in particular, our personal sales associate Spencer Siese, offered a professional and knowledge assist to my wife and I in the purchase of our "dream" car, a 2017 Mercedes model S 550 Cabriolet. We could not have asked for a more enjoyable experience afforded us by Mr Siese. He was not only attentive and hospitable, but also very knowledgeable in respect to the vehicle we purchased. His demeanor was always respectful and most importantly, he was a pleasure to deal with. Without question, we would highly recommend Mercedes-Benz of Bellevue to any potential Mercedes customers.

i never seen any service advisor like Micah, He is awesome and knowledgeable about car and he can answer your any questions you may have and give you the best best advise, I'm so happy with my experience with Micah and I'll bring my car to his dealership always!

Quick drop off call when problem determined and with price. Called and picked me up when done. And under estimate.

Bellevue Marcedes handled my service in a most professional way. Though I was initially scheduled for an express service, Josh McDowell explained that my SLS AMG would be handled by an exclusive team. They tailored the checklist to those items that more accurately reflected the fact that although the car is 5 years old it has only 7200 miles on it. I noticed after the breaks were flushed and bled, they were much more responsive. I'm very happy with the service from Bellevue Mercedes-Benz.

They have serviced my SL from new and have always done a professional job. I'm a car guy and Josh (my service advisor) knows his stuff.

Routine service with a couple issues with sunroof shade, tire pressure

I purchased a '14 CLS 550 CPO from Christopher Wright. I located the car at this dealership on line and as i live in Portland, I reached out via email to enquire about the car and discuss the trade in valuation process. Chris provided a link to the dealership's on line valuation tool and I used that to obtain a quote for my trade. The offer was fair and I drove to Bellevue. When I arrived the car was as advertised (though it had a large dent in one door and some damage to an interior door panel that was not indicated prior--hence the loss of one star) and we negociated a reasonable price for the car. They held to their trade in value. Overall the process went quite smoothly, Chris and the finance manager were great to work with and I'd absolutely work with this dealership again in the future.

I dealt with Matt and everything went very smoothly and I was out of there way sooner than I expected

Service advisor is great and provided great service. My question about my car is still unanswered. My rear brake pad was 10mm thick in 8/2014, 5mm in 7/2015 and 4mm in 9/2016. My question to Mercedes: what caused the excessive wear on the brake pad from 8/2014 to 7/2015, considering this is the rear brake pad and most of the braking force was applied to the front brakes? I was made to pay for this replacement although my car is under warranty. I am still waiting for answer.

a total satisfying experience. What I expect from MB

Evan made it so easy. I called ahead and he had everything waiting for me. He helped me set up the bluetooth and taught me how to do the voice commands. He was great!

My wife, son, and I walked in the dealership with no appointment. we inquired about the new 2017 lineup. in few short minutes, we were greeted by Anthony Moskaluk one of the sales reps. he showed us several new 2017s. the CLA, the C300 sedan and the C300 Coupe. My wife fell in love with the car. offered us a test drive, showed us the features. and was really patient through the entire process. I didn't feel pressured , not even a bit. the entire process was welcoming and every courtesy extended. thanks to Mercedes, and their crew for making this such a wonderful day for my family. we walked out with the CAR

I bought C300, I like the style and design, safety features. It's easy to drive. Also, the service is good.

Eric Smith, Josh McDowell and the service team at Barrier Mercedes Benz of Bellevue...applause to you guys, after provided the best service experience I have had in over 35 years of car ownership. This team is a credit to Mercedes Benz, the level of professionalism and courtesy made me wish I had bought all my previous cars from this dealership...I sure know where I will be buying my next car.

Josh did great in getting our car in and getting the necessary repairs/replacements to our rear brakes in a timely and professional manner. We now look forward to our return visit next Wednesday to have all four tires replaced. As evidence by our return visit next week, your dealership is our dealership of choice to have any work done on our GLK. We purchased the GLK from your dealership some four years ago and haven't been disappointed.

Christopher Wright and his team in Mercedes Benz of Bellevue is amazing. It's the best car leasing experience I ever had. He is very passion (even after I told him that I may not lease the car within 2-4 weeks in email), honest, responsive and very detail oriented. At that time, we were comparing the 2016 C300 with 2017 Genesis G80 and the 2016 Lexus ES350. After his detailed initial walk through of the C300, we decided to drop the ES350, as Mercedes has such a good focus on details, e.g. the brake HOLD feature, the seatbelt fasten assist, the fuel tank cap holder, etc. Then we were able to negotiate a satisfying price through him for the leasing. He also introduced the general manager to us, which make us feel they really care about us as a customer and the business. We will definitely recommend him and his team to anyone who is interested in a Mercedes!

very good purchase experience at the Mercedes-Benz shop in Bellevue

Good experience, loaner provided, repairs completed on time.

My car buying experience good Anthony Moskaluk strictly business

Great service from Bellevue Mercedes-Benz. Personnel are very friendly and helpful.

Marc is high energy and incredibly happy to exceed customer expectations

I went in yesterday for my first service on my car. Wow!! I'm impressed. The customer service Mark showed me was outstanding!!

the repair was quick and well done. the part was very expensive!

Very good services , wait time is exactly what they said , very helpful

My experience with this dealership is nothing but outstanding. The people I have had worked with were courteous. There were no hassles and no hidden agendas during the entire lease processes. All in all, I am very satisfied with this dealership and will be more than willing to recommend them to my relatives and friends.

Exemplary! Would not go anywhere else. Pressure on for lesser repair shops. Will always go to Bellevue Mercedes Dealership

All of my comments have been captured. Thank you very much.

Everything went well. I have nothing further to say.

I have bought and serviced 4 C300s from Mercedes Benz of Bellevue over the past 16 years. The service advisors are very helpful, friendly, and knowledgeable. They communicate with you frequently. Sales people are not pushy or high pressure. They do follow up if you have a question.

First class from start to finish. Excellent assistance with decision making without pressure.

Ashley originally met with my boyfriend and then we came back on Sunday so I could drive the car. She had everything ready so that we could maximize our time because we had our kids with us. She was friendly and great to work with. I felt that I was going through this process with a friend instead of a salesperson we just met.

The dealership did a great job and provided overall great service.

I purchased my first MB (used) a couple months ago in Tacoma. I had a couple "fix it" issues the Tacoma dealer needed to fix. Both Tacoma experiences were TERRIBLE. My first visit to Bellevue was more like it -- exactly what you'd expect from a MB dealer: Easy check-in, proactive communication and clean loaner car. I'm glad this is my local dealership

The professionalism and customer service of Mercedes-Benz of Bellevue is outstanding, the staff are always courteous and very knowledgeable and work hard to ensure that your visit is one that reflects their standard business ethics. I'm very glad that I have made them my choice of dealer, where I will have all of my services done for my SL AMG.

Erik handled my immediate service needs well. I did not have an appointment. He called and said what was happening to my car every day. He made my visit as enjoyable as could be. I bought the car from Barrier. As soon as car warranty ran out, my engine had major problems. It has been a lot of problems with car. The car looks pretty, but, I would not buy Mercedes because is so unreliable.

Bought a car two months ago; had three electrical failures. Dealership basically offering no other solution than trade it in and buy another car at 10k loss to me. Miss the previous ownership. Will not buy from Autonation again.

We had been considering several luxury class cars, MB being one of them. We were interested in several different MB models, and were a bit undecided. One model we especially liked was in the facility but had been purchased by another customer. When that deal fell through, our sales specialist contacted us to mention it was available, and he remembered we liked it. We drove it again and were quickly set on that vehicle and made the purchase.

My Service Representative, Josh McDowell, is friendly, efficient, and helpful.

The sales rep. Heru Tarjoto was very helpful showing us and found the one we like. We will recommend to our friends to visit Auto Nation Mercedes to buy new cars as needed.

Amazing customer service, very personal and responsive to concerns noted.

Got the car I wanted at the price I wanted. Thanks Lorenzo

Very impressed with the service of my Mercedes GLE. Also the use of a loaner car was exceptional!!

We stopped by Mercedes Benz on July 4 just to browse, knowing they'd be closed. To our surprise they were open! Ashely approached us and asked how she could help. I had my "perfect" car built on my phone, I told her "This is what I'm looking for". She took it to her desk and began searching everywhere. The only car in the U.S. that closely matched what I wanted was in MA! So we began the process of bringing it to Bellevue WA. It took a couple weeks for the car to arrive, once it did they began the personalization I requested: tinting and debadging. As with any "well laid plan" there were some bumps but in the end I got the car I wanted, a car I am in love with!!! Ashley is a definite asset to MB! Her knowledge, her patience, her positive & sweet personality put you at ease. If she didn't know an answer to a question she was always willing and would say "give me a second, I'll find that out" and she always did. She was fun and easy to work with! I was impressed and thankful that she worked with our schedule, even coming in on her day off. As I drove away in my new toy she reminded me she's still available when I have questions....just a text or phone call away. Despite some unforeseen issues that made this an unusual sale....we very much enjoyed and appreciated our time at MB.

Everything worked very well, thank you. Lorenzo Johnson was very friendly and helpful.

everything went as planned; appreciate the service car

Very smooth transaction, would highly recommend Wayne Thiessen and this dealer.

Sheryl Parkins is a greater service consultant, very thorough and reliable.

Very professional and courteous. The facility has been remodeled and is very inviting.

Trustworthy, competent, easy going, efficient! EXCELLENT!

My experience was very good and appreciated the assistance from Christopher Wright in getting me to the right vehicle and through the process with excellent briefing post purchase re the significant features in this car. Negotiated fairly with me and treated my son and I with respect and careful attention. I would highly recommend this dealership to others.

ALWAYS GREAT SERVICE AND ADVICE FROM SHERYL. I DON''T HAVE 50 CHARACTERS I BELIEVE WHAT I SAIC IS SUFFUCUENT FOR A REVIEW.

Great experience in trading ML320 and getting a new GLA

Great service. All done nicely, kindly and honestly.