The visit for my service is really frustrating. We had the car 2 months ago and the car was scheduled for the windshield protection. Once we were at the service, no body in the service department knew what the service for that day and they could not get the information of the windshield protection we bought from the database in the computer. We were dismissed after 30 minutes waiting so we went ahead to talk to the finance department to fish out the info of protection we bought. Finally they admitted the info from the finance did not synchronize with the system in the service department. We eventually got the protection but it was about 1 hour later of the scheduled visit. I wish the service of the Mercedes in Bellevue could be matching the standard of the car they sell. What a shame!

Always efficient service; professional and aware of my budget restrictions

Excellent service. Michael Roberts was very helpful and friendly.

I brought my 2019 C300 for comp service and to adjust the windshield wipers. The left wiper chatters across the windshield during any rain. They advised that there was nothing wrong. When I left the dealer it was worse than when I brought it in. It was so obvious. If I would have noticed this issue before buying the Mercedes, I would have not bought it. This should not happen to a luxury car. I would not recommend this service center.

Service team and support teams are grossly understaffed. Very hard to get person on phone for an appt or service update. When go to drop off or pick up car it is like a ghost town. So frustrating that it makes us seriously consider not buying another Mercedes.

Dropped off my car for service. Was not provided a list of what would be done to the vehicle, not a cost estimate. Service was completed in under 3 hours. Picked up my vehicle, and was not provided an invoice until I asked for one (they were, however, quick to take my payment card). Only after I had paid the invoice and requested a breakdown of the service was I provided the invoice. No offer was made to walk me through. The service rep did ask where my gas tank was at (full, why do you ask), because he thought it prudent to add a fuel additive. When I said I would appreciate him running those things by me first, no offer was made to a) adjust the invoice, or b) apologize for not consulting with me. I packed up to leave, and the only other words spoken to me were goodbye. MB, I expect more. Please do better.

Picked up a new car that had been previously ordered. Everything was efficient and I was able to pick up the new car very quickly.

I had a good experience there. People are friendly.

The buying process was great. Malachi at the dealership was terrific and very helpful. He made an effort to put our requirements first and was very knowledgeable about the models we test drove.

Kevin made buying a car so easy. I met him on Wednesday to look at one car in particular. He walked me through the lot and showed me a couple other cars that might work. I knew I was coming back to buy a car on Saturday. We were in and out of the dealership in 4 hours from start to finish. He helped me get all the electronics set up before I headed out! Great customer service! Thanks Kevin!

I bought a very expensive car here and you would expect the best possible service ever. The salesperson was ok, I had to wait almost 2hs for a cash operation (nonsense). I also purchased a few extras and the windshield hydrophobic protection. Because I was on vacation that week (around holidays) I asked them to keep the car and apply the protection (it's a 30m work) before delivering the car. The next day after multiple attempts I picked up the car. The protection wasn't applied, the car was dirty and had some scratches on the inside. The salesperson didn't even bother to make it right and asked me for a 10/10 review!. It took them another week to set up an "appointment" to apply the windshield protection. I had to wait for over two hours to get the service done. The worst part is that the protection is not hydrophobic. The manager offered me some goodies to make it right, when I asked them about it they said "the person is not in the office today" - how convenient. This dealership is really bad and I am considering on doing the maintenance in Lynwood in the future.

I bought a very expensive car here and you would expect the best possible service ever. The salesperson was ok, I had to wait almost 2hs for a cash operation (nonsense). I also purchased a few extras and the windshield hydrophobic protection. Because I was on vacation that week (around holidays) I asked them to keep the car and apply the protection (it's a 30m work) before delivering the car. The next day after multiple attempts I picked up the car. The protection wasn't applied, the car was dirty and had some scratches on the inside. The salesperson didn't even bother to make it right and asked me for a 10/10 review!. It took them another week to set up an "appointment" to apply the windshield protection. I had to wait for over two hours to get the service done. The worst part is that the protection is not hydrophobic. The manager offered me some goodies to make it right, when I asked them about it they said "the person is not in the office today" - how convenient. This dealership is really bad and I am considering on doing the maintenance in Lynwood in the future.

Kevin made buying a car so easy!! We were in and out in 4 hours. He even helped get the electronics set up before I headed out! Nice touch. Thank you Kevin!

Work performed as promised in time promised. Dealership suggested work was more than required. Service representative correctly suggested that some dealer proposed work was not necessary. This was helpful.

The best experience I ever had. Highly recommend it.

Every time I call for service I get different answer from service desk. The service advisor I work with is great. I miss Barrier motors.

We bought a used vehicle here and it was a great experience! Super nice people and competitive prices!

Everyone is always friendly/professional and go the extra mile!

Courteous professional service team.

The attention from from Wayne at Mercedes Bellevue Wa, was professional, fast and well done.

Chad, Ryan and the entire service team at MB Bellevue did a great job handling my car’s repair. I was in and out quickly! Thank you MB Bellevue service team!

Brittany was amazing! She was extremely empathetic to our needs and provided us with excellent options for our new MB! Thank you Brittany. We love our new car:-).

I would like to compliment Michael Roberts. He has been most professional and gone to great lengths to assist me and I would definitely recommend him to others for his excellent customer service!

Very professional crew. Easy drop off and pick up. Called to explain the scope of work and discussed cost before commencing.

Good follow up and service - advise what need and not needed -

I had great experience at the Mercedes-Benz. Brandon(Sales consultant) at Bellevue Service center was very patient in answering all my questions and requests. I walked out with a C-Class the same day. Brandon followed up with me the next couple of days to make sure I was not facing any issues.

A super nice experience and only helpful employees. Thank you very much for your patience and for answering our 1000000 questions as newcomers.

Friendly clean environment, bought a CPO 2017 C300 at night in the rain. Got it home and it had a scuff on the rear bumper and a softball size dent in the passenger door. Not sure if I like the no haggle price but oh well. It’s within the budget and better than a lease

I was at the Mercedes Benz 3 different times, looking at various models, trying to decide which or any of the models were right for me. Each time, I was met with a smile and a offer to help but not aggressively. I was debating between the Porsche Macan and Mercedes GLC 300. In order to get a true feel for the GLC, I asked to have a longer test drive, checking for turn radius, quietness, shocks, and power. They were very accommodating. When we got back and talked numbers, no hassle and Kevin showed me around all the new technology of the car. My previous car of 16 years had no technology so it has a learning curve. Kevin offered to help me via phone or email, or I could take it in for a refresher.

In 2019 alone, my GL550 has been in the shop 8 times for the same issue. It shutters/shakes at highway speeds. On the 7th time and $5000 later, I find out this is a known issue. The reasons/service performed on the vehicle make no sense and they have done the same thing multiple times. Replaced all the tires/wheels 2x, alignments multiple times, replaced gas cap, cleaned wheels and balanced the tires, replaced brake pads, wrong fluid levels, replaced spark plugs, took wheels off and on. It seems that Mercedes would want to Lemon this car rather than perform/invest labor on it.

It's been decades since I've bought a used car, and this transaction, beginning to end, was amazing. This dealership did it all well: had a great car at a great price (and no price haggling!), beautifully detailed and ready for a test drive. They provided all records including carfax and inspections and everything was in good order. My sales person kept in touch, and he even drove 180 miles round trip to pick me up so I could finalise the deal and drive my new beauty home. They excel in professionalism delivered with personal attention. I now believe that auto sales can be be a wonderful experience.....who knew?

The service team did a great job to my vehicle. I’m very satisfied with the work they performed.

I worked with Gregg on getting S63 optioned and ordered. Great experience from the ordering to delivery.

Always great service! Highly recommend!

Excellent service

The service provided by my service advisor Jesus and the rest of the team at Mercedes-Benz of Bellevue, was top notch. They went over and beyond and made me love my new car ever more than I already did! Communication about appointments was timely, and Jesus kept me informed about the status of the repair at all times. Most importantly, they performed the work right the first time.

Got my first Mercedes and super satisfied with the excellent services. And love my car. :)

The buying experience and selection process was comfortable and no stress. However the closure documents took long and I had to wait for 2-3 hrs to get the docs signed up. I would suggest improve this process.

It is really good and sales person are really attentive.

No words! Great customer service more than expected. Jason is really good in helping you out and meet your quotes.

Both the Customer service and the Cars are the best in the Seattle metro area.

Friendly and quick customer care personnel. Always someone there to greet you and take care of you. Highly recommend.

Loved their responsiveness and customer service. All the staff and so wonderful and work as a team.

I have interacted with the service department a few times since buying my vehicle from MB Bellevue. Everytime I meet with Mr. Santiago he has everything ready, listens to my concerns, and has arranged my loaner car or a place to work. The dealership techs have worked very hard to resolve my interior rattle, to which I must say they have always been very respectful and pleasant to speak with. I don't want to go back to the service dept but I am glad when I need to, this is the one I will be going to. Thanks!

Gregg was a very helpful salesman in all aspects of the purchase, I was very pleased..

As always the staff was polite and helpful. I ran over a nail and they fixed my flat tire and rotated all my tires for about a hundred dollars. At the same time they gave me a brand new loaner GLC with less than 50 miles on it so I could run errands for the few hours my tire was getting repaired. When I returned to pick up my car it had been cleaned inside and out, I can't say how much I appreciated that. My new service rep, Jesus, was very professional and upbeat. Looking forward to working with him in the future.

Jesus is fantastic! Really positive experience all around to make the service smooth.

Traded my car in after year and they will not give me a prorated refund of my prepaid maintenance that I bought. When I bought the car, I was told by the salesman it can be refunded when needed to be. This is total BS!

The front desk guy took care of my very well. Thank him. But the service provider did bad jobs not looking into the details and wanted to charge me for $400 for change a tire. It is covered by new tire service plan. Please train him for more experience he needs. Thank you, Benjamin Mao

Definitely 5 Star service. Many Thanks to CHAD DOBBS and BRANDON LARGE for their extra effort. Stan and Karina Jochim

C. Brandon is a very pleasant and very helpful service guy on my purchase of a new Mercedes-Benz car with AutoNation Mercedes-Benz in Bellevue. --- Yang

Great no pressure experience. It was a pleasure working with Kevin H.

Although I was told that my service would be about 2 hours, after 5 hours I had to go, so asked that they finish up. 2 parts of the service weren't done so need to come back at some point to get that. I suspect even though I was there at 9:30 for a 9:40 appointment that the car wasn't started on immediately as I never waited more than 3.5 hours for any service at my previous Mercedes service dealership in Seattle.

I was a bit hesitant to go here after some reviews I had seen, but they had the exact hard to find Toyota Highlander model I was looking for. I'm glad I went. The whole process was transparent and easy. Jeff Lewis made everything flow along smoothly and I ended up getting a great car. My mechanic checked it out and found everything as advertised.

It was 10,000 miles checkup. Mike, the service adviser, was very professional and promptly attended the matter, and called me up when the vehicle was ready. From the point of dropping off my vehicle, getting a shuttle service, and the notification upon completion all went smoothly. Thank you.

The Mercedes-Benz of Bellevue provide the best service to all customers.

Great experience purchasing our 2017 Sprinter van from Jason Wisher at MB of Bellevue. Best purchasing experience in 40 years of purchasing vehicles. Highly recommend Jason and MB of Bellevue.

- not addressed any issue except saying nothing found. Issues reported: Great traction in 1st entire year (2018 GLS 450 new) during winter time and lost the same after 1st service or later year. Reported the same during 2nd service (around 10k miles on it) and in 3rd service (18k miles). it has only about 18k miles and purposefully gave for service to address this. when I raised this concern during this service, initial answer was tires torn or summery tires and when I mentioned they are all season tires, 2nd answer was yes they are but mostly for summer and performance(Really?) and suggest to change to winter tyres. my other AWD wheel drive with normal tires car has better traction than this and scared to take 4matic solid SUV during normal icy winter roads is a pity. Car just not starting even if I dont take out for one day due to battery issue. it happened twice in less than month. Thanks to Mercedes connect help where they did jump start in less than 30 min. Initially mentioned in service center, they will replace the battery but later said, battery is fine and its just that the way auto start button was pressed which enabled battery and lights on. I reconfirmed with them that there were no lights or any other indicator that shows battery is on as I closely monitored after the 1st incident. so the analysis is not matching with the my checks I mainly gave the vehicle for 3rd service which supposed to happen at 30k to check these but instead it was considered as 30k service and theory and analysis gave is not convincing. Two star rating is for the courtesy shown by service coordinator, patiently listening, proactively providing updates and giving the car back with external wash. But that said, I have no confidence in service center that my car problems are addressed at any time.

Had a very smooth experience servicing my car at Bellevue Autonation. My point of contact Jesus was very helpful and courteous and went the extra mile to ensure the good experience.

Yesterday, I had a wonderful experience at the service center. I was on a strict time schedule and needed to be finished with my appointment within three hours. To my surprise my car was ready in 1 1/2 hours --fully washed. In addition, my service representative, Chris Santiago, was most accommodating -- keeping me fully informed of the status of my car and expediting the payment process.

Always great customer service and willingness to make the deal work. I would like to single out Malachi Lucey for his professionalism and courtesy. My preferred dealership in the Seattle area.

Excellent service and knowledgeable Sales Associates Couldn't have asked for a better experience when I test drove and leased my new 2020 GLC 300. Ask for Malachi Lucey -- he's legit, knows his vehicles, and will take the time to help you make the right decision.

The experience was great and effortless. I dropped off the car with no issues, and was given adequeate communication via text on when the car would be ready. I was able to pick it up as planned. Staff are very nice and professional

I drop off my Mercedes for services at Bellevue for three years maintenance and the service manager Jesus was very knowledgeable. I was able to check in my car and pick up my car in three hours.

I scheduled my car for routine service and at the same time signed up for a return to my home via their shuttle. I gave them 4 days notice. I arrived at 9:40 AM for my appointment and the shuttle wasn't available until 11:00 AM. The service staff were nice but the driver was rude. I will not try to use this service again.

Let me Brief you what happened: I called MB for an appointment on 11/4. I was given an option to do a late night drop on 3rd or to give the keys at the reception. Being the first time, i chose to drop the keys at reception, and handed over to the receptionist. On 4th when I arrived to pick up my car, to my surprise, no one had a clue about it. They couldn't even trace the keys. I understand mistakes do happen, but i was concerned with the remedial efforts being put by the staff. Every one was running clueless to trace the keys and ignoring to make an eye contact with me when the solution was simple to call the lady on duty and understand where she had kept the keys. Fortunately, when i suggested this, they called an traced the keys. But by then, i was informed that all technicians have left and nothing can be done today. Best is come tomorrow and repeat the process. After talking to many people and asking if at-least i can get a drop, i finally got my service done the next day. Chris, Mercs service supervisor, was very helpful and prompt. After delivery, I found that there is some chemical deposit from the inside on the windshield which was due to some cleaning done. I did try cleaning it on my own but couldn't, so wanted to show to the service center. I was informed to drop by, at any time, and i did. Only to be surprised to know that no one can help me. Unfortunately Chris was on vacation at that time, and no one else was ready to talk to me. Finally when i informed about my problem, it took a 30 minutes multiple people meeting/discussion to understand "How to clean a windshield". Thanks Derrick, who saw the frustration on my face and went an extra mile to help me. Over all this was a very dissatisfying experience to me, not because of incidents( which do happen), but because of the way they were handled.

I don’t feel the advisor was totally honest with me. After checking my car he told me that the repair would be around $400. I was there for 3 1/2 hours waiting for my car and when I received the bill it was close to $800. I don’t feel comfortable about doing business with this dealership but I’m stuck because we bought an after purchase warranty from them.

Brandon was super nice and helpful! Love his service. -Elaine

I purchased a used Porsche Cayenne through Auto Nation at the Mercedes BENZ of Bellevue, which had a missing trunk cover. I asked the manager if he’d provide one for me and he said he would, but that I would have to wait until another Cayenne showed up to get it off that car. Who knows when that will be... It’s been about 3 1/2 months and I still have not gotten it yet. I feel that if they really wanted to make their customers happy, then they can find one online and not make me wait so long and give me hopes of providing one for me as promised. I did not get any type of so discount purchasing my car there, so I feel that the least they could do is go out of their way to get me a cover.

Amazing! Great customer service. Contact Jibran for the best help. He will do everything for you!

Efficient 10k service appointment. Done exactly at the estimated time provided.

Brought vehicle in for some recall work. Staff was professional and prompt. Work was completed ahead of schedule. Great staff and work.

Jesus is super nice! He did a wonderful job for me! He is friendly and really care his customers. I am speechless! He is awesome!

David Nguyen provides top tier service. Smooth and easy transaction and David was there throughout the whole whole process.

This was my first experience at Mercedes and it won't be my last. They were very professional and very friendly and didn't try to sell me anything more than I needed. Chris Santiago was my service advisor. He was very friendly and made me feel right at home. As long as I own my Mercedes I will be a customer for life at Bellevue Mercedes.

We recently got GLE 2020 from Mercedes of Bellevue. Malachi Lucey is awesome! He is kind, patient & a great salesman. He guided us through the whole process of booking the car to owning it. We went for a custom build & he took time to explain all the available packages & suggested to us ones which are must to have. He has vast knowledge about all the features & he never pushed us to buy any specific package. He kept us informed about the updates while the car was in production. We got the car exactly on time which he committed. We would recommend Mercedes of Bellevue & Malachi specifically to all my friends & family. Thank You

Loaner car was provided during service. What a great sales strategy! I almost traded in my X166... :-)

I just bought my 4th MB in 5 years and dealt with Heru Tarjota. Heru is one of their top salespeople and I can understand why. He was very attentive to my needs, helped me to get the best deal and I drove away in my new, fully loaded, 2020 GLE. He has given me a tutorial and will be there for me when I need remedial training (which, for me, will be several more visits. I would recommend MB of Bellevue and Heru Tarjota for anyone who is serious about buying one of these outstanding automobiles.

Great service Excellent staff

Great service from the moment I drove in to the moment I drove away!

This is Kirk Adams's wife - responding for him. He was pleased that the air bags were replaced. He was not pleased with how they left the monitor screen which needed to be reset. He went back to the dealership for service yesterday to receive the previous programing he had prior to the activities re: airbags. Thank you

Thorough servicing; nothing missed.

Bellevue MB center, went in for a 5yr service. Cost was estimated at $500 at the time of vehicle drop off including taxes/fees, but using the $150 comprehensive coupon it somehow ended up being $200 after all discounts were deducted. The service rep is always friendly whoever you work with. The car was washed, vacuumed and sanitized after the service. The sales department has a few selections of snacks/pastries and water bottles/coffee/hot drinks. Ambience is a typical MB dealership, very clean, friendly staffs serving the best cars.

My service advisor, Jesus Guerrero was fantastic. He thoroughly and patiently explained what was required for this scheduled service while reviewing what was done on previous visits. He also arranged for me to drive a new, beautiful loaner for the day which was much appreciated. Jesus kept me up to date with a couple of texts while the work was being done and let me know when to pick up my vehicle when the work was completed. The complimentary wash and vacuum service was an added perk! I'm a very happy returning customer and will definitely ask to work with Jesus on future visits.

I recently purchased a GLE from Malachi and the process was easy. I appreciated the ability to 'Reserve' the car until I could get to the dealership to test drive. The no haggle pricing makes things stress free as well. Thank you MB.

excellent service as usual

The service experience is fantastic. The team is thorough, timely and communicative. I love my service lead Justin. He is awesome and made me feel at ease with the service process Thank you MB

I’ve been searching for over 5 months for a bigger vehicle. I knew I didn’t want to purchase a newer car due to the price so I was searching for something CPO. Once the car I wanted popped up I contacted the dealership via email and Kevin Hansen called me in minutes. We spoke about the car I was driving and why exactly I needed more room. We set up an appointment before we hung up that day. When I arrived for my appointment, Kevin greeted me and showed me where to park and the waiting area while he finished with another client. He was very professional from start to finish. We discussed every single feature in the new vehicle and the pros and cons. I loved the car from the moment I sat in there and took it for a test drive. Jason took me through the financial process and it was very smooth. Everything was put together and ready for my signature. I look forward to a steady relationship with Bellevue MBZ. Thank you guys, my kids are really enjoying the space now that they’re no longer cramped in a smaller car.

Excellent customer service and very knowledgeable professionals I met. Brandon and Wayne were excellent in explaining the service needed. Also gave professional advice in maintaining my first owed Mercedes Benz. Thanks alot. Kushal Naidu.

I had a good experience with MB bellevue. Kevin H was very informative, honest, and patient with my process. I had recently relocated to the US and needed to sort out a number of issues before being able to purchase a car from MB. Even though I had no credit history in the US, Kevin was able to advise me on my options requirements, and needs based on the car I was purchasing (2019 C300). Over the 2-3 months, i was able to shop around for other vehicles (ie. BMW, Audi, Lexus) but never came across the level of service I was given at MB Bellevue. And, of course, the car is fantastic Samir

Kathryn is a great sales person. The minute I took the test drive, I knew this was the car for me. It's been 1 week today.Thank you Kathryn. I love my 2016 E-350.

Great service, the buying experience was easy and nice

Brandon was great, fast and very efficient! And the team at MB Bellevue processed my car in much less time than reported or than I anticipated.

I visited this dealership twice for test driving a certain model of the car. Both times, I told the sales agent that I want to upgrade my car to this specific model and to let me know if there is availability in the inventory. There was NO response (no email, no call) from anyone both times. Either the guys there are not interested in selling the vehicles or they dont have time to look through their inventory. Poor customer service (not even including details about long wait times).

Recall service completed within time promised, after waiting 5! years for Takata airbag recall replacement item. I would go to this dealership regularly for service, but for the fact that they will not give me a complimentary ride home, although I live within 8 miles of the dealership, just off I-405 at exit 6. In stark contrast, Seattle Mercedes will give me a ride from their Georgetown location to my Renton home without any problem.

From the moment I pulled into the service department I was greeted and treated so well. My service advisor, Jesus, was outstanding. He explained everything. He was professional, friendly and did everything he said he’d do! Thank you Mercedes Benz of Bellevue! Cindy Gibbons

Has a great experience getting my 2016 SL. Love the car and the great service.

Service is great, especially the sales associate, David Song.

We came me and my wife on Sunday after making an appointment with Katherin on afternoon , she was not experienced in cars and we aasked her about manger and she would not bring him up till we insisted even that he came by looking at us and he finally came with a rude personality and said that they solid on their prices and will not talk about anything and left and did not come back and he was ready to go home because we saw outside crossing the road leaving his work and it was so unpleasant drive for us foe 1/2 an our and for nothing and for the worst customer service in car dealer place we ever had and we could not believe it that was in Mercedes and Bellevue area, they need to change their staff and managers and they need more training for customer service and respecting their customers and I do not recommend this place to anyone up till further corrections made .

The kind folks here were very happy to help me out through the entire process as a first time buyer, and as someone with baby credit. It took a while due to holdbacks with my bank, but eventually I got the down-payment on my new car and drove on out of there with it.

During my annual service visit, the team at Mercedes of Bellevue were communicative in letting me know all the details. Fast service. Thank you.

I didn't interact with the Service Center, but I received the paperwork showing what work they had done to the Used Cars we were looking at.

WE went today (me and my wife) to buy SUV , the car sales woman (Kathryn) was rude and we asked to talk with manager shift and she refused and finally he came where he was really more worse than her and did not talk or sit down even with us and told us the price that will not change and gave us very low price for our car(because we were trying to trade in our car) , he was finishing his shift so did not want to talk with his customers or even attend or even listen to them . The worst place we ever been to buy a car that we felt badly treated as customer,really we do not recommend any one to go there , they should feel ashamed of their dealership customer relationship and services .

We went today (me and my wife) to buy SUV , the car sales woman (Kathryn) was rude and we asked to talk with manager shift and she refused and finally he came where he was really more worse than her and did not talk or sit down even with us and told us the price that will not change and gave us very low price for our car(because we were trying to trade in our car) , he was finishing his shift so did not want to talk with his customers or even attend or even listen to them . The worst place we ever been to buy a car that we felt badly treated as customer,really we do not recommend any one to go there , they should feel ashamed of their dealership customer relationship and services .

WE went today (me and my wife) to buy SUV , the car sales woman (Kathryn) was rude and we asked to talk with manager shift and she refused and finally he came where he was really more worse than her and did not talk or sit down even with us and told us the price that will not change and gave us very low price for our car(because we were trying to trade in our car) , he was finishing his shift so did not want to talk with his customers or even attend or even listen to them . The worst place we ever been to buy a car that we felt badly treated as customer,really we do not recommend any one to go there , they should feel ashamed of their dealership customer relationship and services .

Excellent experience. Chris was very professional and responsive. The process was smooth and comfortable.

I took my GLC 300 coupe for its first service. The service completed promptly. And the consultant Jesus Guerrero I worked was professional and friendly.

They sold us a clear plate service (in house vendor) for our brand new E63s AMG only to take off the badges off and not put it back on because of "liability" reasons. The clear plate process took 2.5 months to complete as a result. Reached out to the dealership but it took over a month for them to offer any type of a resolution and they refused to make things right to satisfy their customer's complaint. It was their profit first, customer second. We will never return to this dealership to purchase a vehicle ever again.

I sent my car here for a service. The whole process is mind free. The service consultant, Brandon Bridge, is very professional and helpful. Highly recommend!

The customer service was excellent. Prompt, personal & professional.

My visit was for first maintenance of my car and Sarah Q did accelerant job for the service. I will visit her again for my next service. She did great job. Thank you!!!

Iv bought a lot of cars over the years and I have to say that working with Bernard Sintim was a pleasure. So professional and worked so hard for us . He was always available when we came in . Thanks again Bernard We also work with Cindy Tran and she got us the best deal , she went the extra mile for us . I highly recommend Mercedes of Bellevue Clyde Searcy

I had a sales representative that was pretty much a car enthusiast, so we had a number of fun conversations about all kinds of cars and trucks. I knew what I wanted to accomplish and the transaction was straight forward and simple. Cool facility, the lot is filled to the brim, the staff is pleasant and you’ll see some amazing automobiles too.

Service would have been 5 stars had they been done in the time frame they said they would be done in. The car sat for a good 30 minutes and we only knew it was done when we walked over and asked.

We got the new 2020 GLE a week ago, it was absolutely fantastic experience and my wife love it so much. Highly recommended.

Good price and quick appraisal for trade-in, friendly atmosphere, best value for the money for loaded vehicle, easy access to the dealership location. Would recommend to a friend.

First time I took my car for a service here since buying it. Impressed with the courteous service advisors and the amount of updates/contact I had via text. Service was slightly shorter length of time than they quoted, which was a bonus as I was waiting. would definitely recommend.

Great experience and my advisor Andrew Staffeld is really amazing person and went extra miles to help.

I did not buy a Mercedes at this dealership, I bought a used car that was traded in. I came preapproved with my own financings. The no haggle pricing is what I really like about this place. We were there on Friday afternoon and were told because we had our own financings and the credit union was wiring the funds we would have to wait for the funds to clear so we would have to come back on a regular weekday to do the paper work but if we made a deposit on the car that would hold it and take it off the market. I put down $500, however the salesman wanted $1000. So Saturday at 8:30 pm we get a call from salesman that car is all done with mechanical inspections and detail is done and the finance person was wrong about having to wait for the wire transfer and to go ahead and come in Sunday morning and do paper work and take car home...the earlier the better. Ok so we show up at 10:00 am....well our salesman was sick so we would have to deal with another, which was fine, BUT the car was NOT ready it still needed a detail! Really? You called last night and said the earlier the better and the car is ready...so we were literally lied to...we had to wait 3 and 1/2 hours for the detail after the paper work was done. They did apologize for the lie, it wasnt enough. I am sure because we didn't purchase a $100,000 vehicle we were low priority. So beware. I left there feeling less than happy.

Brandon is one of the best & most professional service staff in this dealership! His professionalism, communication, and knowledge of the product is impeccable. We bring our AMG GT’s to see Brandon and only Brandon as he leaves our vehicles in better condition than we left them. Me and my husband enjoy our experiences here more than ever since Brandon has worked in Service as well as the service greeter that is at the front counter with the hat and bow tie. Highly professional staff and highly recommended.

Sarah went above and beyond to take good care of me and my car!

Heru was so helpful and courteous with the whole process and I highly recommend working with him.

Sadly, MB of Bellevue is struggling in the service AND customer service area. I had my annual maintenance on my CLA at 30,000 miles. A few days after my service my coolant level LOW reading came on... I had to go back to the dealership so they can tap off the coolant. MB also fixed my tire censors during the maintenance service and my tire pressure reading came on shortly thereafter, when we went to check the air pressure we noticed my metal valve caps on all my tires were missing. Fast forward to almost 12 months after having my car serviced my tires were so worn the threads were hanging out on the inner tires. Surely there should have been some wear on the tires that the MB technician should have found during my 2018 visit, right? I bought brand new tires in July 2019. Now, I have an appointment on 8/23 for my annual B service maintenance at 40,000 miles at MB Bellevue. My advisor calls me 2 hours before my service to tell my he has no more loaner cars and if I need a loaner I could get a rental car that they would pay for but it would take some additional time to get the loaner car. Due to my work schedule I had to reschedule to the following Friday. Already annoyed about the reschedule, I explained to my advisor about my prior issues and he assured me that 'he would take care of me.' Well that didn't happen. When I came to PICK up my car, another advisor tells me I need my brakes done and that I have less than 2,000 miles on them (why didn't my advisor call me when they had my car to recommend my brakes getting replaced??? Don't tell me about the brakes when I come to pick up my car. I'm very frustrated now... so I paid for the services that were performed and I drove off the lot (with plans to call and schedule another appointment to get my brakes fixed) as I'm getting ready to hit highway... my tire censors come on so I turn around and go back to the dealership. After waiting 20 mins for someone to ask can they provide assistance, I tell the same lady who brought my car to the floor initially about the censors her response was..."oh yeah I saw that" she saw it and didn't tell me or the advisor??? One of my tire pressures were reading at 19 vs. 40. She told me there is an issue with the censors. I personally looked at the tire with her and there was a big screw in the brand new tire. Her response, yep... that's a screw. :0 Another individual came over and checked the tire pressure it was down to 17. The censors were also not reading correctly... the left censor was reading the right tire and vice versa. I left the car there so they can fix the tire and censors... and yes, the brakes. but now I'm thinking why am I even allowing them to do that??? I spoke with the service manager about all my concerns and issues... I bought my car from MB Bellevue and had a great experience, but after they get your money for the purchase of the car, the level of service is downhill from there. I will not have future services there. I've had 2 different Mercedes but I'll likely consider going Audi next. I had no problems with the Audi dealers I worked with. We are very disappointed with MB of Bellevue, the service team and the process. Hopefully they can get their stuff together.

Nice n Quick service

From the moment I entered the Bellevue dealership I fell in love not - only with the car but with the experience. Every individual who came to my aid; starting with my amazing customer service professional David Nguyen, left me feeling cared for and attended to. I never felt pressured, I always had a contact person to reach out to and most importantly, the dealership was consistently proactive - as if they knew the exact struggles I was going through making decisions, comparing, choosing,, budgeting and finally focusing on what I wanted. Buying your first luxury car and spending so much money is very exciting but stressful and overwhelming at the same time. The Mercedes of Bellevue dealership; David and his team made me feel like a $1 million from start to finish. The car itself is luxury on wheels, it’s elegant, powerful and definitely makes a statement. The care of the people makes a bigger statement. For me the car and the experience went beyond the Mercedes reputation and every time I get on the road I am reminded how lucky I am to not only own an incredible vehicle but also be on the receiving end of excellent customer service . Thank you Mercedes-Benz of Bellevue!

Friendly, knowledgeable, helped me pick out the right tiers, explained services to me,great sense of humor. Timely in completing service.

Had a great experience test-driving and buying a pre-owned car, and the car is in excellent condition. Yaroslav was a great salesman: helpful and knowledgeable

My engine light came on so I had my MB checked at MB of Bellevue. Found out the issue was because the gas cap was loose (actually completely felt off). Problem was fixed after put back the gas cap firmly. And I had to teach my wife how to do that correctly because I had her put gas for me the other day ;-) Five stars services as usual and Keep up the good works!!!

It was a pleasure to work with Michael Roberts as my service adviser! Top class service!

Eric at the front desk for test driving is wonderful. Informative and professional I would more than likely buy from here. He gets 5 stars. Unfortunately my car was supposed to be serviced and I was checking out cars as I waited. My car was overheating and I had an appointment for a diagnosis. I made it clear if it couldn’t be diagnosed within two hours I was not leaving it because that’s all the time I had 3 and 1/2 hours later I drove away without my car being looked at. What a waste of a day. Doubtful I will have my car serviced here ever again. Negative stars for the service department

Came in for a service A. Service was thorough enough, they went through everything and explained all the options and what needs work next time. Everyone was really nice but it was super busy. My only complaint is that my car was supposedly washed but was definitely dirtier than when I dropped it off.

This is the fifth Mercedes that I have bought at this dealership. The experience was professional. Greg Prokop was great to work with. A very painless process.

On Aug 2 I brought my R350 to Benz of Bellevue to be diagnosed and the service advisor Sarah said she will call me later with the results. 2 hours later she told me my vehicle need all 4 wheel speed sensors replaced. Cost was $1722 +tax. The price was high so I asked if there was a 10% discount and also for a draft of invoice or list of the parts & fees. She started to get unhappy and angry at me and wouldn’t give me an exact price or details. After talking for like 20 minutes she hung up and few minutes later she texted me that the parts and labor total is $2166. I was so angry and frustrated because on the phone she gave me numbers $1586 + tax and just because I asked for an invoice or just a list of parts/prices that she wouldn’t give me, she raised the price by several hundred. I was so frustrated that she made the price higher than before by so much! I ended up going to Benz of Seattle that gave a very fair price for the same work as well as detailed papers showing parts/prices. Great people and very helpful. They also didn’t get frustrated because I ask clarifying questions or because of my accent and my English isn’t perfect. Also did not get angry at me or raise the price by $500 because Waste of time and $200 by bringing my car to Benz of Bellevue to get a diagnosis but no details or help. Just an bad experience and terrible service leaving me angry and unsure about what happened to my car and what needs to be replaced.

My whole experience with Bernard at Mercedes-Benz of Bellevue was outstanding! I knew when I stepped in the car, it was for me. I love there is no haggling and that silly back and forth other dealerships do. I love that they are so incredibly service oriented. Since I didn't trade in my Acura, they even followed me home so I could get both cars back to my house in Seattle! Brilliant service. I took my new to me Infiniti (wow love this car) to my mechanic for a check up after I purchase. This is me doing due diligence. He commented on a few things including a 30K service that was needed. I contacted Bernard and his manager Tony called me back. Tony went out of his way to locate the service records on the 30K service and email them to me so I could rest assured, that service had been done. I didn't buy a Mercedes, but when I do, this is where I will come. Also, they sell amazing cars and have affiliations with a very large number of dealers in the area. Even if you aren't in the market for a Mercedes, I encourage you to check their used car inventory. You will find something you love AND you will receive what I consider, exceptional service!

We have a mat black Mercedes that we purchased from here. I took it in for the routine maintenance and was sent a text my car would be ready at 4pm. I arrived around 430. I was told that it wasn’t ready and they still needed to wash it. I said no problem because were we live a tree is currently dropping a lot of ash which means my car is covered in white spots . I said I would be happy to wait the extra 15 minutes. After 15 minutes go by the friendly associate comes back and tells me my car is ready. I come out into the pick up location to see my car is STILL covered in white spots. Another person informs me that he was told not to wash it as the finish on the car could be ruined. I said I’m aware and was told when I bought the car that it would need to be hand washed. Then the first person ( female) told me she left me 3 car wash coupons in the car. I said what good will they be since I have to hand wash the car. She said -oh yeah well you can use for your car . I mentioned to her my other car is a Maserati and they are kind enough to hand wash the car for me at anytime . Bottom line- it would have taken them 10 minutes to at least rinse it off for me. If you sell me the car give me all the services they go along with it. Every employee was great but if you want a 5 star rating you go above and beyond. We spent $125k on this car and you won’t hand wash?

I took my GLE for routine service. I am impressed with every timely update I received. Thanks Roberts M for the service.

I made an appointment for my gl450 airbag recall service but advisor told me that they did not have the part so they are looking for "compatible part" because I made an appointment online. I think they should be able to check my reason for my appointment and may be order the part or at least give me a call to let me know that they have to order the part. Now I have this "compatible" part installed and don't even feel "safer". Then I pointed out that I have 2 problems with my car and my little parking light went out. Advisor quoted $170 per problem to check and also YES they will charge you for changing your light bulb. All I can say is that this dealership or Mercedes Benz is not customer oriented but to get every dollar from your client for every service. Clients pay such money to purchase MB for customer service and it's quality not just your fancy looking dealership looking for ways to make money out of your loyal clients.

Walking in just information, I was blown away by Brittany and the whole staff. They are amazing, attentive and will put in the extra hour or three to find you what your looking for.

Andrew got me in quick and was very informative, always gave me updated on my car. I am extremely satisfied with my service!

Detailed and excellent service. My service advisor Brandon Large very helpful and knowledgeable.

Justin my service adviser was amazing. He was accommodate a 30000 mile service when I had originally came in for another issue. He was also easy to reach when I had questions.

I bought a used automobile from Mercedes-Benz, Bellevue and I am pleased to submit that their Sales staff exceeded my expectation in courtesy and product knowledge resulting in a pleasant buying experience.

Get my break repaired same day when I stopped by on Saturday! Very nice service representative Jesus! Thanks you!

Phone system needed to improve, Why all the phone calls went to a call center but not Mercedes Bellevue office? I called more than 3 times just want to get someone to give me an idea when I can pick up my car but voice mail box was full. Phone system need to improve to avoid customer's complain.

Job well done, my car’s performance proofs it.

Worst customer service ever!!!

The service advisor was late for 30 mins.

Went in for a quick oil change service. Sarah was fast, and got the car done faster than the quoted time.

Fastest service ever. In and out in less than hour. Very impressed.

Great professionals. I bought a part that ended up to be wrong and after two hours of them trying to fit, they gave up and did not charge me for the work. Very professionals. I always go there for servicing and every time I have a great experience.

My service rep, Chris Santiago went the extra mile for me , bringing to my attention a duplicate extended service contract and with his expertise guiding me to what I needed for maintenance on my vehicle. Thank you Chris and as always, Jerome. Auto Nation Bellevue would not feel like home without you!

We were looking to replace our SUV and test drove many different brands. We felt the MB GLC 300 was the size we needed and it had the best ride and value. This is our first MB and the buying experience was great; no pressure.

Excellent customer service from David N! He was very helpful throughout my buying experience. He continued to follow up with me on my questions after I purchased the car.

I have just signed a lease of a Benz C300 2019, it is a fantastic car. It is driving smoothly, and really powerful, the whole system is fully satisfied my requirements. The guy who helped me is Malachi Lucey, he is a really really nice person, and I would really appreciate his help. He showed me all the features of C300, and let me test drive it. I have specific requirements to upgrade the sound system, want to have a big screen. He helped me find the perfect car based on my requirements. If you want to find a person who can help you to find your dream car, he is the right one!

It took me 7 hours for service A instead of 2-3 hours as promised and the 2 complaints I had was not fixed despite the wait. Car wash was not done too. The service consultant was gone way ahead of what time we agreed to meet up and do some brief on the status of the pending repair. Very poor service!

Great Service! Ryan Collins got me in and out quickly with all service items done well! Thank you, Craig Gaudry

My experience was good and everything went well regarding the problem I had to the quote and then the final bill

Comprehensive service and convenience

David is really a good sales and they have good sales team, they help us to get the right car we want, appreciate, thank you.

Prompt, responsive, courteous, thorough, professional -- everything you could expect from a top-of-the-line dealer. Brought in an older model E350 for diagnostic, received detailed service plan/recommendations and courtesy fix of smaller issues. Highly recommended.

The staff makes you feel like you matter to them. They go over and above consistently. The service is always timely.

Ryan, Was caring and concerned about my personal situation. Great communication and service. Very patient with me.

Mercedes-Benz US Region, Mercedes-Benz Bellevue done very Good service! They serious investigate and responsible for my car engine trouble. Ryan Collins ( Service Advisor ) and John Hubble (Technical Foreman) earnest their duties, they done a good job. I am sincere thanks!

Excellent service! Very attentive and knowledgeable.

Excellent service from Gregg! True professional very consultative and not a pushy sales person.

Alex was FABULOUS to deal with...very professional and enjoyable. Love my new car. Upsetting that my second key could not be keyed while I was there..I waited 25 min for no reason as they couldn’t do it.

I went here literally an hour before closing and check out a used car, it was nice Ryan Libiche was so awesome and didn't in any way make me feel uncomfortable and let me know they were technically closed. I didn't get out of there til sometime almost close to 10pm with all the paperwork etc. and the credit guy he was so nice as well. I loved the fact that I was able to go in there not be pushed to buy something else and be rushed since it was so late. I definitely will be back.

Andrew really takes care our concern and make things right.

The car was in for it's 30k service. Still have problems with my Apple phone on the car system, but that is a MB issue not a dealership one.

I went for service and overall experience was great, service advisor was great with everything right from taking the car and keeping me updated with the service completion.

Yesterday, I had a large red alert signal on my control screen stating “alert check tire pressure”. I immediately drove to Bellevue Mercedes to see if they could help. I had no appointment and, as usual, the entry for service was filled to capacity. I was approached by Alexa and Jenny and Jerome who took over to solve my problem. I had a nail in my tire. They had me repaired and on my way in 90 minutes at no charge. Truly amazing and excellent customer care for a long term client. That’s why I keep coming back to Bellevue Mercedes.

At the time I bought my car from this dealer in 2016 I paid for four years of service. Yesterday I had the car serviced, as scheduled, for the third time. When I went to pickup the car my advisor told me, while obviously rushed and focused on other matters, that everything was fine, including brakes, tire wear, air pressure, fluid levels, upgrading of software, etc. I left and started to drive home, but immediately noticed the instrument panel indicated that the tire pressures were grossly incorrect. I returned to the service area. The service advisor never came., but a nice young man asked me how he could help and I told him. He then pumped the tires to the appropriate pressures, apologizing for the poor quality of service I'd received. If the mechanic who "worked" on my car didn't even get the tire pressures correct, do I have any confidence that the rest of the service was done properly? NO! Would you?

Alexa in service department was so caring and professional. We were traveling when a check engine light came on. Alexa got our car in to figure out what was wrong plus she gave us a nice loaner car. Thank goodness problem wasn’t something extensive and she had us back on the road that evening. Then she called the next day to see if car was still okay. Alexa is a great ambassador for Bellvue MB.

Very accommodating,understanding and reliable people.⭐️⭐️⭐️⭐️⭐️

I bought my SLC300 from Ryan. He is very well versed in all the Mercedes Benz cars, very helpful and greets his customers with respect, he is very honest and upfront. I love working with him. I would recommend contacting Ryan if anyone is thinking about buying a Mercedes Benz in Bellevue.

Great purchase experience with David Song. He is patient and provide us a lot of information, which helps a lot for us to make a purchase decision.

Sticker Shock" was my reaction to the cost of this 8 yr service! Then they found some issues that needed attention/replacing, so again $$ shock. Michael was able to bring down the final bill so I was so relieved!

There service is excellent and they will give you a loaner.. I had four Mercedes-Benz car in the family. We all enjoyed the luxury and comfort of driving each one of them! Try and you’ll going love and treasure to have that kind of Luxury and comfort in your life!

If you want to buy/lease a Mercedes Malachi Lucey is your guy. Extremely responsive, great personality and professional. He made the whole process easy and fast. If I repurchase a car, I would only go to him and his team. They did a great job taking care of my family and me.

Nolan was very helpful, knowledgeable, and not pushy at all!

My driver's seat needed repair. MB of Bellevue made sure everything was taken care of flawlessly They even had a shuttle driver pick up the key for the loaner I used because I absentmindedly brought it home Ryan the service adviser was in touch with me by text constantly updating the status of the repair I am always impressed by their organization, 5 stars all the way

Prompt, courteous, professional. Active listeners. Worked hard to get my business. My sales associate, Dan, was outstanding and a number of the management and staff also took time to reach out and introduce themselves to me. Great experience.

Had to get a new key. Should have it today. Turn around was good

It was great to have us treat as a valued customer , and Heru the sale' man was superially awesome to help us complete all the process we have to own it

After delivering my car for scheduled airbag replacement and finding out my car was not on the workshop schedule, my service advisor sorted it out and got the car in and reshuffled another customer airbags and had them installed on my car. He also told me to take advantage of a supplemental repair offering from Takarta for my inconvenience which I took advantage of. Service advisor was very helpful and obliging.

Since ownership change to Auto Nation, there’s been a vast decline in service and attitude. Service experience prior to Auto Nation was always A on all levels. Recently tho, made an appointment and was told when I got there they didn’t have me down on the schedule & was considered a “drop in,” and was treated accordingly. Then the excuses followed from “we don’t have enough technicians,” “our computers are down,” “our computers are slow,” to “we’ve changed call-in services & are experiencing problems.” Not a good idea to tell a customer such things. Given an estimate for work of $200, “could be more, could be less.” Upon pick up, never given detailed estimate ahead of schedule was $1900...way far off I must say. Could go on. On the positive side, shuttle service with driver Romeo was Excellent-efficient and timely-he was the best part of the service experience!

If you want the best buying experience ever, you must see Malachi Lucey in sales! He is 'driven to delight'! Love the great team at MB Bellevue!!

Andrew was very professional and provided me with a great customer service experience. I am very happy with the service I received. I would highly recommend Mercedes of Bellevue to all of my friends and family

Mike should get service professional of the year for this shop. He knows how to deal with Insurance and Vendors and makes things very seamless. I'd bring my other Makes in here if I could. Thanks again. -George

Ryan Kingsbury rocks! Terrific service experience!!

I wanted to keep my personalized plate but Trudi didn’t know how. DMV said: I should NOT PAY for a plate I DID NOT WANT. She should consult them to get educated. What an inconvenience !!!!

Gorgeous facility, attentive staff, and a genuine interest in finding the right car for you, regardless of whether it is a New Mercedes-Benz or one of the thousands of used vehicles available from their parent company, AutoNation (they do transfers and 1-price, just like Carmax, on used!). Ask for Malachi - he is tireless in his efforts to find you the absolute right vehicle for your budget, needs, and wants. Enjoy your new vehicle!

I just got into another great ride at Mercedes-Benz of Bellevue. The sales department did a great job being transparent, and welcoming. Chris Estrada was professional, knowledgeable and worked hard to get me great lease terms

Got very good sales support in finding the right car for me. Albert Weisser worked patiently thoughout the time helping me decide which car was meeting all my needs. Also the managers at mercedes bellevue with very nice to deal with. Will highly recommend this dealership and Albert!

My Service Advisor Ryan Collins provided excellent customer service, prompt and courteous, will definitely ask for Ryan on my next Service,

I was told the service would take about 1 hour and my car would be vacuumed and washed. I waited for 3 hours for minor servicing and the car was not cleaned.

Tony is the best technician that I?ll recommend him to everyone.

A great place and awesome team - I went to service my car there and I really appreciate the service team over there for the great attitude and the wonderful service

Pros: Very professional, courteous, and helpful staff. Immaculate facilities. Great shuttle/loaner service. Cons: Repair Desk phone is always busy. Prices are high.

It took about five months from order to delivery, but it was worth the wait. The car is beautiful, is everything it was advertised to be. It is my wife's car, and she loves it.

We bought our Mercedes only because of Mr. Albert Weisser. He is an exceptional sakes person. He was genuine, pleasant, intuitive and gentle. He was there to answer our questions. As a car buyer, when we had had a zillion research, calls, test drives and right in-your-face sales pitches, it was Albert`s kind and gentle demeanor that was a breath of fresh air and helped us focus. Thank you!

Poor ... too expensive, was not informed in advance as requested

Great buying experience all around! The customer service at the Mercedes Benz of Bellevue was excellent. Lorenzo approached and greeted me immediately whenI walked through the door. He was very friendly and knowledgeable about the cars there. I test drove my GLK on a Sunday, and went right back on Tuesday to purchase it! The finance team was awesome as well! They helped me secure a great interest rate that I am comfortable with. I?m so happy with my new purchase.

We've been fortunate to own vehicles from Audi & even Porsche in the past, but nothing compared the wonderful & professional treatment we received at Mercedes-Benz of Bellevue. The sales experience beginning to end was truly exceptional. We highly recommend MB of Bellevue. They've earned our business for many years to come.

When automation took over customer service went down. After a couple of years, Mercedes Benz of Bellevue has returned to the way it used to be (mostly) in the glory days of Barrier. Thank you autonation for give us back the customer service us long time clients are used too. This review should be considered specific to MB of Bellevue. Other autonation dealers (like the one next door) would get a 1 star review.

We purchased our new GL from Malachi. He was super accommodating with our busy schedule, he has vehicles lined up for us to test drive when we arrived for our appointment and clearly articulated the differences in levels. Morten handled our financing painlessly, he provided a perfect set of options that fit our budget.

Great experience with my 2nd purchase at MB Bellevue. Sales associate Jibran Khan and the rest of the staff did an excellent job of helping me through the process and addressing any concerns I had. Happy customer!

I was pleased with the service provided. The adviser, Chris, did an excellent job addressing all issues and went an extra mile to make the customer happy!

Positive experience with Service Manager Michael at MB Bellevue. Took my car in for a recall notice and some help setting up the Android CarPlay for navigation. It took a while to figure it out but he was committed to helping me figure it out and by the end of my service appointment I left with the recall fixed and navigation set up and ready to go. Thanks!

I try to buy a new SUV before my planned ski trip. However there are no car in stock that fit my requirement exactly. They find one from another dealership and put extra effort to have it transported on time. I am very happy with my new car.

Excellent service in the service department! Snacks, transportation, good communication, free car wash, personalized attention, beyond clean atmosphere, practically luxurious, as would would expect from the Mercedes company. Will come again!

The sales person of this store we met is very rude. The young sales guy is kind of a racist. After I repeated twice that I want a brand new car of GLE, this young guy still introduce me a used 2018 one. After the third time, he told me there is no difference between the used car and brand new. he asked me my budget, feeling like I cannot afford it. This amateur sales person asked us to come back when there the 2020 model is ready and let us go. I have no idea of the purpose of hiring such inexperienced person or it’s the culture of the company.

Good job done with great service for my CAL 250 annual service.

Justin Purdy My Service Advisor did a excellent job in handling the service and repairs on my GLK! Great follow-up and his estimate was less than quoted! I only Trust Mercedes-Benz of Bellevue to service my Benz’s.

I had a great sales person GI Park. He found me the perfect car, exactly as I wanted and now two years later, I’m still satisfied and great full. I recommend him highly

I have been going to Mercedez Benz in Fife for 9 years already for my Mercedez services but this last dec I want to try Mercedez Benz of Bellevue. I found Brandon Large(consultant) outstanding and excellent on his Job. He made me feel welcome ,honest, friendly, and explained everything about my car service needs. His team was fast and did a great job. Finished on time. I will definitely go back to MB Bellevue again. Thank you Brandon.

This was my first experience leasing a car and also mercedes. I worked with Malachi throughtout my process in leasing my GLE 350 and he made my experience wonderful. Malachi is very passionate about his job and mercedes, he kept talking about why he is passionate about mercedes and also walked me through during test drive and in office. One thing, i really liked about malachi is, he is always connected and listens and responds, which makes you feel that you are not left after you purchase the car. I would recommend malachi from bellevue mercedes dealer and you will not regret.

Was told license plates would be sent which they weren’t. When I called they agreed they should have been sent and said would FedEx overnight them. The plates still haven’t arrived and now my temp registration has expired so I can’t drive the car. Not cool.

They take good care of me. My service guy makes sure only what is need is done. He doesn't try to do extra to run up the bill.

Very helpful throughout the process and great customer service

Every purchase was preceded by a pleasant conversation and the no-haggle part of the deal was great. Would go again. Thanks Malachi Lucey for making a great car buying experience.

Chris Santiago is the best service advisor

Went there to buy an used car and ended up leasing a new car. The salesman was very cooperative and followed up till end.

Great service, great facility, and Alexa (service advisor) was terrific.

Awesome Service!!! My 1-year car service and was hesitant to get the service done here as I did not purchase the vehicle from this location. Michael put us at ease and gave all details about how the service was being done and the service was done quickly. We had a taken a loaner car and the entire process was very smooth!

Problem booking repair time. Talked to Service Mgr.

I have been using this dealership for all my Mecedes service for many years. They always do a good job with my cars service needs and treat me well.

Malachi Lucey !!! The super enthusiastic Sales Associate I’ve met so far. He deserves a big kudos ! We purchased our C300 series from this location & he did a great job in helping us understand the car details & also followed up us on time for our needs.! One of the best hospitalities received from this place & not to forget , Bryan(Manager) Thanks for everything :) Cheers guys great going !! Bellevue MB, glad to be a part of your family ❤️

We were very impressed with our sales person, who had great follow up and customer service. However since purchasing our vehicle, they have lost both of their certified AMG specialists and the service windows have over promised and under delivered. The service space is too small to accommodate the volume at this dealership. No car wash or vacuum service which means the car is not in the same shape as it was when you dropped it off.

Top notch Service Shop. The Mechanic's Care for my ML and it Shows

Jerome Brown in Service was amazing to work with. What a wonderful experience. 5 stars ☆☆☆☆☆

I bought an SUV from MB Bellevue and received nothing but spectacular service from Malachi from the moment I began my search to purchasing the vehicle. I had asked for some additional detailing be done and he followed through on all levels in a very timely manner. Would be happy to work with Malachi and MB Bellevue again.

Very professional yet friendly. I bought a used MB CL550 and the no-haggle price was slightly below market. I especially appreciate the AutoNation no-haggle business model.

Wayne is professional, friendly, and helpful. He embodies the kind of service you'd hope to receive when taking in your boss's 200k+ AMG 65 for service. Highly Recommend!

Everything was great and on schedule, but the prices of the services are high

Thank you Malachi and John for helping me find my first car and it couldn't be more perfect! I got a blue Mercedes GLA with all the safety packages, ambient lights and a moonroof. Malachi was very professional and patient. He took the time to find the best fit according to my requirements. He wasn't pushy at any moment to buy the car right away unlike most of the dealerships. I would definitely recommend them if you are looking for your perfect car. I won't hesitate in buying another car from them any day!

Initial service did not include what I went in for but the customer service rep made it right and got my entire service done for me at no extra cost. Thanks

Service Agent, Chris Santiago, was very helpful and pleasant to deal with — he patiently took the time to answer questions and explain procedures, never making us feel pressured — others encountered in the process were equally pleasant and helpful — overall, the service and repairs provided were completed ahead of schedule and much to our satisfaction.

We had a very bad service experience with Mercedes Bellevue last year. Alexa has restored our faith in having them continue to provide our service. She is efficient, on her game, follows up, and was actually pleased to help us. Thanks Alexa, Laura Munding

They took good care of our c230 for 15 years! When she was recently ready for retirement, they saw to it we got into a lovely upgrade. We highly recommend them.

Alex was great and the Honda I bought was super clean. Alex went above and beyond even contacted the former owner of the vehicle to get me a spare key and center seat

Excellent quality and proficiency. Premium service

No customer obsession, lack of coordination. Appointments don't mean anything. Didn't even bother returning my car clean after holding it for 5 days for an alignment job and 3 door handle light bulb as well as wiper blade replacement. Must say though they gave me a self service car wash coupon, thank you, Mercedes Bellevue!

Fast service that was completed on time. A+ rating! Thank you!

A best place..for. awesome service and selection !

Great service friendly clean environment

Great job great experience fast service professional helping friendly clean environment

I've been coming here for 15 years - all the way back when it was Barrier. My most recent visit was a bit of a disappointment. My bill was presented nearly $400 more than disclosed up front. Two reasons for this , first they made a mistake and overcharged for parts and second, they decreased the military discount for service. FULL DISCLOSURE: They ultimately fixed it - only paid $75 more than expected. But...the reason why...historically this dealership has honored military service with a 15% discount when we bring the cars in for servicing and the rep mentioned up front this was still the case and kindly communicated thanks for our military service. When the invoice was presented, they typed 15% military discount but then reduced the amount to $125 instead of the actual 15%. A little disingenuous IMO. This on top of $275 overcharge on parts. If I'm being honest - had the military discount "$125 cap" had been disclosed up front, I wouldn't love it but it would have been overall, OK. But...had I not reviewed the bill...I would have overpaid by $400.00 for my service. (1 star deducted) Second - It took 25 minutes for them to figure out and agree that the bill was wrong. I had an appointment and was ultimately late due to the long wait to resolve the bill. (2nd star deducted) So...it's a 3 star rating. I will say the service rep. was a very nice guy, the car seems to be running and working just fine. However, I pay substantially more to have our cars serviced by dealership product experts; my expectation is that all aspects of the service experience be exemplary and timely.

Ryan was really helpful in explaining the features of the car. The whole process was quick and easy. Would recommend this to my friends.

Great service and nice people. Typically car buying is a hassle and the paperwork takes forever, they made it relatively quick and painless and the negotiation part of the transaction felt fast and honest. They did't make me wait forever to 'check with a manager' and we got me into a new car on a Tuesday after work and home in time for a later dinner. Nice place!

Survey questions are being asked about quality of repairs when in fact only five miles have been driven since done so not sure if everything is really fixed yet or not! However, having said that, I must commend the Service Technician (Ryan Kingsbary) for his help and knowledge.

CPO purchase at another dealer who sent second key to be coded locally.

I went in for my annual maintenance. I was expecting them at least to clean the interior of my car. I also felt that the service manager was more interested in upselling the service. I also do not understand the wait to talk to the service manager when picking up the car. I just wanted to pay the bill and leave. You will have to wait if your service manager is with another customer or on the phone.

I ordered every option I wanted on my car and picked it up in Germany at the factory. It was a smooth process and a fabulous experience. I would recommend European Delivery to anyone thinking about buying a new car.

Had A great experience buying a Mercedes- Benz in Bellevue with Malachi who went the extra mile and excided my expectations . thanks' to the whole staff for a job well done. P.J.

The service it's offal I toke my car for service on brand new car I went 3 times they fixed something and broke something else and told me will call you for new part , I called 3 times and stop by but never call me back and still almost 30 days I can't open my soft top to enjoy the summer next time I will take it to Seattle even don't buy car from Bellevue , go to Seattle

We had a great experience working with Mercedes Team at Bellevue as part of our GLE purchase a week ago. Their sales representative Cindy was awesome, who really ensured that we get an exceptional service. She worked with us on different concerns and addressed those patiently. Other members of their team including their Finance Team were also great and helpful. We will recommend buying from Mercedes of Bellevue based on our experience with their team recently.

Took the car in for recall part, done on the same day, Great service

My service appointment for my C300 was not good. It was frustrating getting my car checked in and checked out if the shop. My service manager is not proactive either. Apparently there is a part on order but he’s not reached out for a subsequent appointment.

Great service, as always! We accidentally made a routine maintenance appointment for the wrong Friday, since we were timing it with a medical appointment in Bellevue. We live an hour away from the dealership. Our service adviser checked the schedule and said they'd fit us in. We weren't going to get a loaner, but we were fine walking to the appointment. They did a number of things I didn't expect in that appointment and had us ready to go very quickly (surprisingly). Great service. Thanks!

I had the pleasure of working with Alexa Jackson who performed in my behalf in an excellent manner.

They couldn’t fine it but right after I leave I heard again , my tire pressure is low and I saw the tire was peeling but they told me they have all over inspection but wonder why they didn’t see it

The service representative named Karville doesnt know what he was talking about. He keep forcing about 5 mins that there is a transfer case in my car that was leaking, so my husband questioned him, told him to show us the exact part and he went back to ask his service guys and maybe somehow they told him that my husband was right that our car do not have such part. Another incident was we came to the shop with all lights working including signal lights when we are about to go home, the passenger light wasnt working. We went back in explained that the light isnt working and te signal sound is running faster than usual so that tells us that the light isnt working. So the other guy name Tyler was kind enough to handle this as fast as possible & gave us a loaner car but Karville ran aftetbus and said that why do we have a loaner car. We explained, and he said that prior to getting the car inside to get fix the light wasnt working already. But I told him I disagree. The signal light is working anf the sound should be working just normal and not running faster so the Sales Manager came Out Chadd Dobbs of course backed up his Service Rep and tried to settle with they replace the lights but we have to pay for the parts and not the labor. So with this experience, we are very disappointed. The sound of the light should have been running normal but it didnt and they did not took care of us the way we should have. Worst Experience ever!

Made an appointment for scheduled maintenance and a few other minor things a week in advance for a day where I did not need my car. Dropped it off at 10:20 on Thursday and the next thing I heard was a text at 3:42 telling me that they hadn't even started yet. I texted back at 6:06 and never received a response. The next time I heard back it was 2:02 the next day (Friday) when they said it was done but recommended that I have my leaking head gaskets replaced. I agreed as long as they could guarantee me that I would have it back by the close of business Saturday because I needed the car every day the following week. I received zero communication until I called them at 5:41 on Saturday. Picked up the car, and the check engine light came on Sunday when they were closed. Tried to call several times starting at 7:00 Monday morning, finally getting through at 7:11 and made arrangements to bring it back about 3:00 that afternoon, when it was finally fixed for good (I hope). Oh well, at least I got about 10 emails reminding me of the appointment *I made* ahead of time, and have received another 5 afterward, I guess?

Waiting lounge is comfortable with snacks. I waited over two hours contrary to what I expected between 1-2 hrs for A service. I also requested to change the battery of the key and was not done. For situation like this, time update will be much appreciated. Thank you.

First Time Buyer Before walking into Mercedes-Benz of Bellevue, I felt I was way out of my league. I thought in the back of my mind, I don't really deserve my dream car. However, once I was greeted by the manager David, that thought immediately disappeared along with the other negative self thoughts. The entire staff made me feel like I belonged there. I have purchased cars from dealers before, however I can honestly say, this was the most pleasant, seamless and stress-free experience I've had. My salesperson, Lorenzo Johnson, was professional and personable which helped set my mind at ease. He was very knowledgeable about the cars, store processes and extremely accommodating. Clearly, he is management material. The finance process was quick and easy. Every step was explained in details. Again, stress-free. I am loving the driving the experience of finally owning my dream car. It has been a year now since joining the Mercedes-Benz ownership family and my maintenance Associate, Matt Harris, is very experienced, courteous, considered and knowledgeable. I am always offered a loaner car if needed. My car is ready when promised. Loving the extended warranty coverage. Thank you, Mercedes-Benz of Bellevue you just earned a new customer for life! Thank you for one of the best buying experiences. YOU ROCK! I highly recommend Mercedes-Benz of Bellevue for your next car.

My experience with MB of Bellevue continues to surpass my high expectations. Love my ML, best SUV ever.

This was my fourth year of service here and I am not coming back. They itemized 'washing the car' in my receipt but did not do it. They also didn't diagnose the carbon and water deposit in the valve due to the faulty air injection pump (which they diagnosed). Overall, poor job in customer service and attention to detail. I will not return again and I recommend everyone to stay away.

Terrible!!! With new owner, harder to schedule appointments. I was suppose to get a loaner car. They waited till I got there to tell me there wasn't one and also the three people before me. And this was at 9:30 in the morning. We have been going to Barriers for 30 years and have always had wonderful service. Its so disappointing now. Like I said TERRIBLE!!!!

They always wash my car after service but not this time. A bit disappointed.

Excellent service. Service Advisor Timothy Willard is the best!

Great selection. Amazing staff. Fast and easy no pressure process! Love my new car.

went through a process of ordering a car almost 3 months ago! checked the ETA yesterday only to find out the salesperson I worked with is no longer employed there! so guess no one followed up to make sure the order went through!

Best Customer Service I've had - EVER! Thank you for taking such good car of my GL450!

Wonderful experience at Mercedes of Bellevue. Very helpful and friendly sales team.

They really went out of their way to serve me in a high value way. The entire experience was very smooth. They did try to upsell me on services needed but when I declined they simply said “ok” and gave me the information for me to make my own decision. Very positive experience

The LAST time I was in my rear camera and air conditioning weren't working. After an evaluation they said the camera, would need replacement, the air conditioning need replacement, I needed new brake pads & rotors and my soft plugs needed replacement. All this on an S550 with not quite 60,000 miles for a total over $6.000.00 I took the car elsewhere and for free they fixed my camera and air conditioning for free since they were just turned off. Mercedes Benz of Bellevue had to know this--they could see this when they plugged in my car. The soft plugs and brakes were fine. I brought the car back to Mercedes Benz of Bellevue and they apologized without any satisfactory explanation. When pressed why they tried to get me to write a $6.000 check they apologized and said next time I needed service they would do it for free, so I asked them to replace my brakes for free and they said they weren't needed yet. This was needed when I was writing the check, but if they were paying for it they were fine! DISHONEST!!

Auto nation of Bellevue Mercedes ask for a review so here it is. I have done business with Barrier Motors for a long time! Their service was impeccable! The service department always paid attention to detail and you knew when you dropped your car off it would come back in working order with everything fixed. I brought my car in to have the a air condition and radio looked at. After 5 days in the shop I was told "there was a short in the car and now the A/c is fixed but the radio needs replacing" When I went to pick up my car the battery was dead! The Key fob will not work if the battery is dead and no one knew how to open the car with the little key that come out of the key fob. Finally, Jerome (he is amazing and the only competent person there... former Barrier personnel ) went out to my car used the key and it worked. The car still had the plastic on the seats and the car was dirty. No one knew why the car was dead. Jerome told me to go home and the techs would look at it in the morning. He gave me a nice key chain for my troubles. I called Tim Willard who I had been dealing with. He told me he didn't know why it happened, but they charged the car and it's working fine now. I said I'm not picking my car up until you know why the battery died in the first place. The next day Tim told me it was a fuse that drained my battery. I told him I would be in later to pick my car up. Then I receive a call from John Geraci the service manager asking that I return the loaner car, because they have promised it to other people. I called him directly told him the story and that I would be in after my daughter was released from the doctor (she had fallen down stair and we were at urgent care) she needed stitches. That was at 5:00. John said i could return the car in the morning if it was easier considering what happened to my daughter. That was nice , but I said no I will bring it back tonight. My daughter was released at 7:30 and I live about 25 minutes away from the dealership so I called to make sure they had my car ready and waiting. When I called I realized the service department was closed. I called back to make sure I could still get it. I spoke to a sales person named John who was very kind. No one was able to find my key and it was still locked up. John the service manager had given me his cell phone so I called him to find out what was going on... he said he didn't think I would come after the service closed..... um I called around 5 and my daughter still hadn't been seen... you do the math! So I stayed calm and said no problem I'll come tomorrow at 7:30 pm please have my key out. He said "I will insure you it will be out" I showed up at 7:30 pm and the key was not left out. I guess he asked Tim Willard to do it and Tim forgot. So, after about 30 min a nice lady said she was able to get my key and I was on my way...... it was 85 degrees out side so I went to turn on my A/c and guess what!!!!! Yep you guessed it... it didn't work. When I spoke to service they said it was working... then John called and said service didn't know they needed to fix it. With all that said they did refund my diagnostic service... so if you choose to use them beware... it's not what it use to be. I'm moving on.

Auto nation of Bellevue Mercedes ask for a review so here it is. I have done business with Barrier Motors for a long time! Their service was impeccable! The service department always paid attention to detail and you knew when you dropped your car off it would come back in working order with everything fixed. I brought my car in to have the a air condition and radio looked at. After 5 days in the shop I was told "there was a short in the car and now the A/c is fixed but the radio needs replacing" When I went to pick up my car the battery was dead! The Key fob will not work if the battery is dead and no one knew how to open the car with the little key that come out of the key fob. Finally, Jerome (he is amazing and the only competent person there... former Barrier personnel ) went out to my car used the key and it worked. The car still had the plastic on the seats and the car was dirty. No one knew why the car was dead. Jerome told me to go home and the techs would look at it in the morning. He gave me a nice key chain for my troubles. I called Tim Willard who I had been dealing with. He told me he didn't know why it happened, but they charged the car and it's working fine now. I said I'm not picking my car up until you know why the battery died in the first place. The next day Tim told me it was a fuse that drained my battery. I told him I would be in later to pick my car up. Then I receive a call from John Geraci the service manager asking that I return the loaner car, because they have promised it to other people. I called him directly told him the story and that I would be in after my daughter was released from the doctor (she had fallen down stair and we were at urgent care) she needed stitches. That was at 5:00. John said i could return the car in the morning if it was easier considering what happened to my daughter. That was nice , but I said no I will bring it back tonight. My daughter was released at 7:30 and I live about 25 minutes away from the dealership so I called to make sure they had my car ready and waiting. When I called I realized the service department was closed. I called back to make sure I could still get it. I spoke to a sales person named John who was very kind. No one was able to find my key and it was still locked up. John the service manager had given me his cell phone so I called him to find out what was going on... he said he didn't think I would come after the service closed..... um I called around 5 and my daughter still hadn't been seen... you do the math! So I stayed calm and said no problem I'll come tomorrow at 7:30 pm please have my key out. He said "I will insure you it will be out" I showed up at 7:30 pm and the key was not left out. I guess he asked Tim Willard to do it and Tim forgot. So, after about 30 min a nice lady said she was able to get my key and I was on my way...... it was 85 degrees out side so I went to turn on my A/c and guess what!!!!! Yep you guessed it... it didn't work. When I spoke to service they said it was working... then John called and said service didn't know they needed to fix it. With all that said they did refund my diagnostic service... so if you choose to use them beware... it's not what it use to be. I'm moving on.

I have nothing but great things to say about Mercedes-Benz of Bellevue and my salesperson, Heru. This was the 7th dealer (3rd Mercedes dealer) that I visited in my quest for a new car and my only regret is that I did not go to them sooner. Heru was easy going and extremely helpful from the moment I met him. I was incredibly picky in the car color/configuration I was looking (2018 GLC300) for and within one day he was able to locate one that met my expectations, something the other two dealers I spoke with could not accomplish. To top it off, Heru and his manager got me a great deal and made the entire purchase process very simple and easy. I will absolutely go back to them for my future car needs,

I called to get my front running light replaced. I was told your first avail appointment was 10 days out so I made the appointment. I arrived from Snoqualmie to my appointment and was told you don't have the light. Pretty frustrating that someone couldn't have called to let me know that. Total waste of my time. I was told that you would get ahold of me to let me know when the light came in. No one called, so I called about 3-4 weeks later and was told that the order was cancelled. But no one knew why. I was told again that someone would call me to let me know when the light would be in. I called 5 days later and was transferred to 3-4 different people explaining myself over and over then finally someone said, "yes, the light came in today". Okay, glad I called. I made an appointment again. I arrived at my appointment was told they weren't sure how much the light cost because it's LED. REALLY???? The light was replaced before letting me know the cost (whatever). I had to ask for a discount for all the hassle and was given a 20% discount. I've never experienced such poor customer service from a car dealership

When this dealer turned into Auto Nation (not the Mercedes), I was worried due to changes being made. Now that some time has gone by, I see improvements for the better regarding customer service. Our cars were bought in this location over 5 yrs. ago and still have the same cars.

The service technician assigned to my car was very helpful and courteous. He made sure all the concerns I had about my car were addressed. My car was returned exactly when it was promised.

Positive things were professional ambience, easy drop off and pick up; good staff to really inquire and help out. Not very great were hiccups with when knowing I needed a ride (mentioned that in my online service request) to resistance in arranging one; not being clear about what all things would be done; cost estimate was off by 350$. I miss barrier service.... I also didn't feel like I was important... Given I bought 3 cars here... Anyway

Great services, great people there. Very supportive!

Monica and the whole Mercedes team is awesome!!! The process was smooth from start to finish.

Excellent service, great communication, experienced engineers. Could not be a happier customer. Personally, wanted to thank Anton and Kirill for taking care of my needs and deliver a superb customer experience that deserves full recognition.

Special thanks to Chris, who provided the best of the best service. Hope to work with you again!!!!!

Had a great experience working with Lorenzo (sales rep) and Tae (sales manager). Definitely recommend working with them if you plan on purchasing a Mercedes.

As usual, highly professional and customer service-oriented.

I don't even own a Mercedes. I'm currently leasing a beautiful Dodge Challenger. However....THAT could change because of the exceptional customer service I received from HERU TARJOTO at Mercedes-Benz of Bellevue on Thursday. Not only did he answer my questions in a very polite and professional manner, but he also graciously allowed me to examine the twin turbo V8 beneath the hood of a 2017 S63 convertible, AND he generously offered a test drive. I remain totally impressed! Heru's knowledge and professionalism is only upstaged by the level of quality and performance of the automotive product.

Josh is the best! And thank you Mark! Love all the service tecnicians. Going on a road trip and they discovered fixes that were needed to keep me safe!

My sales Heru in Mercedes Benz Bellevue WA provide me very well service also spend 1 hour guide me all the parts in the car how to use it. I recommend him.

My sales Heru in Mercedes Benz Bellevue WA provide me very well service also spend 1 hour guide me all the parts in the car how to use it. I recommend him.

I worked with Malachi and it was a smooth and joyful experience. Malachi answered all my questions and he listened me very carefully. I ended up with leasing my first Mercedes and I would recommend Malachi if you need someone in Mercedes Bellevue for help.

Do yourself a favor and go to other mercedes dealerships near by. I scheduled an appointment to talk about pull a head program and roll into a new mercedes. I went in. The sales representative was helping some one so sales manager came by and asked me what I was looking for. I have been communicating with these guys for over two weeks through emails. I told him that I got all the numbers and just want to clear some questions. He went and never came back. Waited there for 45 minutes and came back. In the mean time, what I observed was them giving priority to white people and I felt it as racially biased. Came out. They lost my business and certainly my friends and colleagues. This dealership used to have very good customer service when I got my E class in 2015. NOT ANYMORE

Excellent. Mat Harris was top great terrific customer service

the repairs were completed and I was kept up to date throughout the process.

Very pleasant, not pushy - informative, worked hard to get everything right for a good deal for me.

Awesome exp

Very helpful staff and good service.

Alex is the best! Great service and quick processing. We were out the door with our new vehicle within a couple hours! Thanks so much!

Enthusiastic and patient seller, I enjoyed the processing of buying the new car. It’s nice!

professional work, very well and satisfied. I got more information from dealer, and they give me more suggestion when I trade my car

Out of the gates, the best above and beyond service you would expect from Mercedes. We live in Spokane and from the communication (email, verbal, and text) we received prior to making our drive over to Bellevue exceeded our expectations and gave us the confidence in purchasing our vehicle from MB of Bellevue. They even called us on our way over to wish us safe travels! From the moment we entered the dealership, the experience was quick, seamless, and hands down the best service we have EVER received when purchasing a car. Brian Barclay sets such a high bar, we will never shop elsewhere. The attention to detail, down to contacting me during my drive back to Spokane to make sure I was happy with the car's performance, goes along way in this day and age. Steven, Daniel, and Jerry were the frosting on the cake. Thank you for reinstating our faith in the industry and for validating why we chose to do business with you. Well worth the 9 hour round trip drive.

I made an appointment for a safety recall and service for my GLA 250 last week for today. An hour before I was to drop off my car I got a call saying we don't have parts like they just found out. When I asked why I was not told in advance, service manager told me you lucky we did not tell you when you got here. What kind of service are you guys running there. 28 1 star rating is not a glowing review. You need to get your act together. Have owned many cars and this is the worst service ever!!!!. You would think you would experience exceptional service from Mercedes Benz! Shame!!!!

When I went to pu the car the man helping me ask another person to please get my car. The other guy said no be because he was off in one minute. The man behind the desk went and got my car while the other guy screwed around for the one minute until he was off.

The worst customer service and had continued to get worse since Autonation took over. Called in to schedule to have Takata air bag replacement after receiving a notice from MBUSA. The agent could not have been more rude and then she hung up on me. Do yourself a favor and go to a “real” Mercedes dealer and not some half ass Honda dealership posing as a luxury car dealer. Unbelievable how they choose to treat customers and based on the other reviews this is the rule and not the exception

All sales associates were very friendly. Associate that was assisting me (Malachi), although new made sure all my questions/concerns were answered.

Seamless in every respect from the time you pull your car in, until you return to pick it up; completely professional service.

The staff and service at Mercedes-Benz of Bellevue is top notch and yes, it comes at a price. A few weeks ago I stopped by and probably spent 20 minutes TOTAL from the time I called to book the appointment, drop off, shuttle service to and from the office and pick up. To top it off, during the 2 minutes I did wait, poured myself some coffee and grabbed a pastry while the shuttle pulled up. If only the DMV ran this smoothly... 🤔

Great customer experience, they are always on time.

Great experience. I Would shop there again. Service was exceptional.

Had a wonderful experience working with Matt and the entire staff.

I took my CLA250 for servicing . I had called a couple of weeks before to schedule an appointment. I drop my car off and come back to work . I get a call from the servicing department saying that my car cannot be serviced because there is an outage of CLA/C class oil (Oil Change).I had talked to at least 4 of your representatives in the process. - scheduling my appointment, gettting the confirmation call and 2 while checking my car in and none of them had the knowledge that my class vehicles were not being serviced. I am getting constant emails for review on my service and experience which did not happen and i have not received a single email on the status of the outage. This is not the kind of experience you hope to get from Mercedes. Very dissapointed.

My wife and I stopped in on a Saturday to see if the service department had time to do a recall repair. They asked us to bring the vehicle back on Monday and scheduled a time for us. When I showed up it took some time to find our service manager. Once they located Chris he check me in and asked if I would be staying with the vehicle or if I needed a lift home. I asked for the timeline of the repair and after being told it would be a few hours I elected to take the shuttle home. It took several calls to find a shuttle service, to be honest everyone seemed to be a bit out of place (might be the construction). I went home and after a couple of hours got a text that the repair was completed. That text was immediately followed by another one saying they were unable to complete the repair. I texted back asking for a ride and they sent me a number but no one answered. Once I arrived at the dealership I tried to locate our service advisor Chris but I wasn’t able to. One of the other advisors tried to locate him be he was also unable to. The new advisor was instructed to get me checked out. The new advisor asked how my service was and I brought up the fact that they didn’t complete it because they didn’t have the parts. He then said they had run out of oil filters... Our recall repair was for a seatbelt. When I corrected him he informed me that those parts hadn’t even shipped to the warehouse that they get the parts from. Odd that they would send out a recall notice and book an appointment without even having access to the parts. I signed my paperwork and was told the car would be pulled around the front. I waited for about 20-25 minutes before finding the same advisor and asking if the car was being pulled around, he said yes and just to wait out front. I was then flagged down by another gentleman who showed me where my car was and gave me the key. All in all it felt nothing like a Mercedes dealership service, they seemed complete out of sorts. Again this could be the construction and this is my first time at this dealership because we just moved to the area from Portland but I definitely wouldn’t go back if I didn’t need to.

They have gone down hill since they were acquired by AutoNation. It's not the same Barrier Motors you grew up with.

I had the worst experience at Mercedes Benz of Bellevue. I came in for a scheduled recall service. This was scheduled over 1 week ago. When I come in there, a rude service manager talks with me, then your manager on the floor arrives and calms the situation down, apologizes and assigns a new service manager to work with me. 6-7 hours later, I get a message stating that my car is ready, but NO WORK HAS BEEN DONE. When I arrive there, I get a reason that the part was incorrect. This was scheduled over a WEEK AGO, and you still couldn't get the right part? And then, I was told, that they will follow up in a weeks time once they get the right part for the recall -- NOTHING TILL DATE. I think my vehicle was intentionally handled poorly, and it took you 6-7 hours to figure that the part was incorrect. Very POOR service, I did not expect this as a Mercedes-Benz customer. Please improve your service, and keep to your promises.

I had the worst experience at Mercedes Benz of Bellevue. I came in for a scheduled recall service. This was scheduled over 1 week ago. When I come in there, a rude service manager talks with me, then your manager on the floor arrives and calms the situation down, apologizes and assigns a new service manager to work with me. 6-7 hours later, I get a message stating that my car is ready, but NO WORK HAS BEEN DONE. When I arrive there, I get a reason that the part was incorrect. This was scheduled over a WEEK AGO, and you still couldn't get the right part? And then, I was told, that they will follow up in a weeks time once they get the right part for the recall -- NOTHING TILL DATE. I think my vehicle was intentionally handled poorly, and it took you 6-7 hours to figure that the part was incorrect. Very POOR service, I did not expect this as a Mercedes-Benz customer. Please improve your service, and keep to your promises.

Rich always takes good care of me. A+++. I would not go anywhere else.

Needed to bring my ML 350 in for service, and only reason for a 4 star instead of 5 is that it was very confusing (no signs pointing the way) to get to the service dept. The road construction in Bellevue is not their fault, but when I brought my car in all the main entrances were blocked and I had to wind my way around in search of the service dept. The girl who made my appt had neglected to tell me about this, so I had no idea of the mess it is until I got there. The next day when I picked up the car, a new entrance was opened making it much easier, however, they needed to provide more signage the day before. There are too many cars right now on property making only a 3 star for facilities, but once they get done with construction it will hopefully be all good. All the people were super nice, and Wayne my service advisor was great! Once all the construction is done, I think it will be a top-notch place.

We entered the showroom on a rainy day and stood at the sales desk for several minutes before announcing that we were there to purchase a car. An alert and very attentive sales professional responded and guided us through the 5 1/2 hour purchase process on a car we had already picked out online. There was extremely limited parking due to a lot of construction going on - my wife tripped and fell on a door stop at the side of the building where we entered.

I took my GLK in for routine maintenance April 5. I was given a loaner car and picked up my vehicle April 6. At pick up, my vehicle had not been washed. Worse yet there was trash on the floor on the passengers side. I called customer service while having the SUV washed at the Elephant car wash nearby and was told that the service car wash was not in action due to remodeling. A lame apology was given for the trash in the car. I was told that next time I came in I could pick up a car wash voucher. I ask this. Would a mechanic track in candy wrappers, a receipt and mud on the bottom of a shoe? And wouldn't one offer me the car wash voucher while picking up the car? Totally unacceptable for the cost of the vehicle!

I had visited the Bellevue dealership for a scheduled service. I never got to speak to the assigned service manager as he was unavailable both at drop-off and pick up. When the service was complete, I was asked to speak to a different service manager, Josh, who never got up from his desk to introduce himself. When I inquired about the break squeaking issue, I was informed that they found no such problem and that "even if there was an issue with the break, the warranty had already expired" - I thought this was odd given that I was not asking about the warranty, but whether was there an issue with the break that I need to be concerned about. After the car was pulled up by another service personnel, I noticed that the car was not washed or vacuumed. When asked, I was told that these services had been suspended due to the ongoing construction - which is completely understandable. However, what I have an issue with is that fact that Josh failed to mention that customers have the option of going to a nearby carwash to have their cars washed until I had specifically asked. I've had the car back for almost a week now, and the break still squeaks.

I had an excellent experience buying my used E300. Auto Nation was fantastic both in San Jose and a transfer to Bellevue for purchase with Steven C in Bellevue. I am very happy and satisfied!

I have been using the Bellevue service center for several years. I am please to said the service was performed as requested and on time.

quick professional service-always able to fit my time frame

Telephone process needs improvement. Service department is efficient and accommodating.

Recently had my car in for service. Overpriced, friendly, easy to work with. I was dissatisfied when I was told they couldn’t wash or vacuum my car because of construction. After spending over $1,000 one would think they could find a way to clean my car. When I made the appointment, I was told I would be reimbursed for my Uber rides to and from the dealership. When I mentioned it later, they told me they don’t offer that service. Overall, I’m disappointed with my experience.

Purchased a used Chevy Volt. The entire buying experience was great. The salesman (Amin) was professional, courteous and helpful. Special thanks to the detail shop. When I picked up the car it looked like new inside and out, and was full of gas! Thanks!

Mercedes Benz of Bellevue did a very quality and professional job.

From the first visit, to the completed purchase, this was an effortless experience. I had done my homework on pricing and Mercedes-Benz of Bellevue exceeded my expectations for the car I bought and my trade. No back and forth, no pressure, just a fair price and excellent service.

Initially, I was looking for a car to put into my name to build credit. Surprisingly, my dream car was up for sale. (Nissan 370z). Intially, I found it to be suspicious because of a car so contradictory of the lot it was on...a Mercedes Benz dealership. Let alone in Bellevue. We found it Sunday night, I work swing shifts, so the next available time I had was Saturday. Soon after making an appt, Tina Macomber was my first point of contact. She called to see about getting me in, sooner than Saturday, I explained my scheduling issue, and with that information, she made sure that I got everything, paperwork-wise, done and secured the car for me to see as planned. All week through emails, we accomplished the majority what she needed to make the transition smoother. While we were at the dealership, she picked up on my slight...ok, major excitement for this car. They did everything in their power to make sure that everything was right, they were very thorough, and Tina had a great sense of humor as well a very staggering professional poise about her. Very straight forward. It was much appreciated. I especially appreciated the time and effort that went into the work they did on the car to even be placed on the lot, which included new tires, brakes, e-brake, oil of course, etc. I was shocked. And unlike most dealerships, the car was in amazing condition for being 5 years old. I left with, not only my dream car, but with the since of peace. I have to add, I was floored that I had the option to have a warranty on this car, too. A MERCEDES WARRANTY on a 370z. I feel so pleased, and at peace with every bit of the process and their company. Thank you for making one of my dreams come true.

I was in the market for a new car and went from showroom to showroom in my search. Finally, came to MB of Bellevue, were I was met by friendly and helpful representatives. All my questions were answered thoroughly and provided with the best quote for the custom car I was interested in. The pick up was smooth when the car arrived and off I was with my new MB. Since then, I have received multiple phone calls from the dealership checking up on me to make sure everything is going fine, which I appreciated. I would recommend this dealership for anyone in a market for a new car!

Gregg Prokop and Tae Ho Su went above and beyond to make my car buying experience great! The Bellevue staff did a wonderful job, and I highly recommend them.

Had a great and relatively quick trip to MB of Bellevue. Lorenzo was great - professional, courteous and ready for me when I arrived with car I had called about pulled out and ready for test drive. Came up from Tacoma through traffic but definitely worth the trip.

We purchased a used vehicle from Spencer a couple days ago. Everyone was warm and inviting and super accommodating. We had our kiddos with us and it was a Sunday with impending weather. We were in and out within 2 hours with a beautiful truck and no whiny kids. I’d say it was successful. �

I was in the market for a used Range Rover. The salesman responded within hours and sent great pictures of the car. The price was fair but the interior was the wrong color. I would have liked to worked with them due to the friendly staff and great website.

Service is pretty nice, the seller made it easy for the whole procedure. Love the car a lot, nice made and good looking.

A very happy shopping, thank you manager for giving me the car key chain, very beautiful.

I've been to other Mercedes-Benz dealers and Mercedes-Benz of Bellevue is better than the rest. I'm always greeted when I arrive. I always have multiple people ask me if I've been helped. They get you in and out of the service department. If you looking at a vehicle or need your current on service. Give Mercedes-Benz of Bellevue a try. They treat you like you want to be treated.

Excellent customer service received. Professional technician. On time service.

It was time to buy a car. I didn't want just any car. I wanted a car that I could be enthusiastic about for the next 5 years or so. I also wanted to give my old car to my daughter when she turned 16. I met Spencer at the dealership. He spent time to review all of the cars available throughout the US. I wanted something very specific and it just did not exist. We decided that a custom build was in order. Spencer helped me design the car just how I wanted. When I put money down, we found out that build slots were very limited so I would have to wait. But, I wanted the car I wanted. The only problem was that my daughter would turn 16 in the mean time. This would leave me without a vehicle. Spencer got me a vehicle to use in the meantime until my car came! Awesome service! Two days ago my AMG C 43 arrived in Bellevue. When I finally saw it, it was EXACTLY how I had ordered it. It looked even better than I thought it would. Every feature was exactly what I wanted. Spencer did a great job of showing the features and how to use them. He even helped me set up the cell phone controls. Good work Spencer! 10/10

I really like the no hassle buying price, no pressure. Spencer Siese was very hopeful and able to answer all my questions, also he took the time to show me all the different features of the car before I left. And the full tank of gas was an added bonus!

They now charge for nearly all the services that used to be noncharge being a barrier client. Light bulbs charge. Car wash gone. Loaner cars you?ll be lucky. They used to be top notch now Austin has degraded Mercedes so much I won?t buy my next car there.

Fast service. Friendly and knowledgeable staff. Rafael was very helpful and explained everything when checking us in and out. Loaner car was provided with scheduling ahead of time. My wife said that this was by far the best service experience she ever had and I have to agree. I purchased two cars here back when Jimmy Barrier owned the place and I am happy to see that tradition of great service was continued after AutoNation took over. Good job by CEOs Mike Jackson and Bill Berman!

Everyone was very kind.espeaily sales men floor assistance, finance department. Thank you and l had great experience.

Excellent experience. Will recommend to friends. Sales rep was very good.

The sale team was excellent, friendly and helpful. I enjoyed their advice and suggestions while I was getting my wife car.

For the most part...a good experience! Beautiful showroom and pleasant staff

Communication was poor. Rep left on vacation in middle of my service without telling me. Nobody called to say he was gone or who was covering the work while he was gone. Rep had emailed Wednesday before Thanksgiving saying that there were complications with the repair and that was the last I heard from him. I finally called the service mainline the following Wednesday after my emails weren?t being responded to. Apparently the work was done and my car was just sitting there. Also when I picked up the car, one of the tires was at 25 psi.

excellent overall. service adviser explained everything clearly and in details.

Excellent sales representative! Very helpful in finding a great lease deal for me! The searching process is very pleasant too!

Best car purchasing experience I ever had. Everything was great, starting from the customer service to awesome car. Highly recommend you work with Ed Mulnik. Great guy, made sure my buying process was a piece of cake. The manager Bryan Barclay was awesome to work with. No complaints.

Very accommodating. We will continue to purchase and service our mercedes benz at this dealership.

excellent service. courteous employees. treated like customers should be treated

Car was brought in on time at 8 am. I tried to contact for progress report 2x - on the third contact I learned that the car had not been worked on at 4 pm. I wasn?t pleased. The car was finished the next morning. I learned the safety item I needed looked at was ok. Repair was not needed.

The people at the Bellevue Mercedes Benz dealership were very professional, friendly, and helpful in the entire process from setting up the appointment to test drive the car throughout the process until we drove off the lot with the beautiful new car.

I have purchased 8 cars from MB of Bellevue because of their superior sales and service. Thank you Gregg Prokop and Jason Rogers!

The experience was good and easy to deal with. Great service.

We received a recall notice on my C300. We scheduled service, and it was completed quickly. Thank you!

Matthew was great to work with when buying a car. He was conscientious, courteous, and knowledgeable. Thanks Matthew for making an experience I usually dread, fairly easy. Great showroom, great people.

It Was a very good experience at MB, everyone was very helpful and professional.

it's all good! car was ready before expected time. will be back at next service time.

Joshua McDowell is the Service Advisor who took care of handling service on our vehicle. He did an excellent job and is a primary reason why we take our vehicle to Mercedes Benz of Bellevue.

It was all good. I had a great new service provider who was awesome!!

Josh and Mark in service are both outstanding. I appreciate them taking such good care of our family cars.

Hero is awesome sales.We close buying just half day. The store location is convenient and comfortable, clean. We like the new Gle we purchased there and hope to get more details about this car.

As always, Josh Is very knowledgeable, professional, courteous and efficient. I needed the car by a certain time that afternoon and Josh committed to have it ready by then and succeeded. The loaner vehicle was available when I arrived at the dealer and it was a simple process to conclude.

The dealership was clean, the people were friendly and helpful. Talked about options in regards to model and year. Overall a very good experience,

Would have given all 5 stars except for the one plus hour we waited after completing the paperwork while the car was "prepped" for us

Even tho I was a week early, they took the car an got everything done. Only complaint was that they forgot to wash the inside of the windshield,

GREAT Service as usual. Bought 3 Mercedes-Benz auto from this dealer and have them do all of our service on them.

From my original email inquiry to signing my final documentation was pretty much seamless. Sean was the best sales guys I've ever worked with, I didn't have to haggle, I got what I asked right up front. The whole process took ~3 hours if even. I've read a few other reviews about lack of customer service, follow through, and integrity and I am besides myself because this definitely was not what I experienced. Customer Service from the sales manager to the financing department = 10 Follow Through on what I asked for = 10 Integrity = 10 I've even referred a few friends here looking to purchase =) Thanks Sean F!

Lower the cars price made buying process faster, would definitely recommend this dealership to family and friend.

Great car, great service. Sales people accurate and effective.

Heru was super helpful during my GLE 350 purchase experience. I truly appreciate it!

They never follow up with request or something they promise. Never Calll service. Wait on hold No one cares

This was our first experience with Mercedes of Bellevue. We were very impressed with our Service Manager Matt Harris. He treated us very well and communicated with us every step of the way while our car was being serviced. Our loaner SUV was beautiful and when we buy our next Mercedes we will purchase it from Mercedes of Bellevue.

Rafael is an amazing service provider. Knowledgeable and fair. And does what he says.

Very friendly staff. Helpful and prompt. I was greeted on time, getting a loaner was a breeze, and my car was ready on time.

very satisfactory of your sales person,Lorenzo, he was very patient and nice and polite. Very happy with his service, will recommend to any one.

Very good repair service and service writer kept me informed through-out.

Best car buying experience I have had! Sales associate Defon (unsure if spelling) was outstanding!

It was great, since first time I got referred to this advisor and I would like to learn more about my new advisor. Hopefully, my car and my new advisor will have a good relationship to keep going.

I had a great experience, very friendly staff, excellent service , above and beyond my expectations. Absolutely loved it and recommend it.

Matt was responsive and proactively communicated updates. Thanks!

Excellent Customer Service in the Service Department

Made sure my car was in good working order and B-1 Service provided.

Excellent Service rep. The best hands down. I will recommend for sure.

As always everything and everyone was very good. From Jerome at the reception desk to Eric the service advisor were par excellence.

best service. I made an appointment online at first?it is very convenient. The dealer sent the messages to us about maintainence process. It is great.

Rafael Burruel was very customer friendly. you're lucky to have such great guy. Hmmm maybe a raise would be in order so you don't lose him!!

We've bought cars at Mercedes of Bellevue before, but this was my first time working with Spencer Siese. He was terrific--he worked to get the exact car I wanted and made sure it was perfect when I went to pick it up. He was patient and knowledgeable as he explained how everything worked. I was very impressed. Best part of all?? My car had a red bow on it when I arrived. Come on--it doesn't get better than that!!!

I'd visited four dealerships over two weeks in search of a new car to replace my car on manufacturer buy-back and time was of the essence. I received the best service at MB Bellevue and was most impressed with the quality and value of the SUV I looked at there. My salesperson Alex was able to expertly answer all our questions regarding the product line and model; moreover he quickly found a car with all the features I requested and gave me regular status updates as it was being completed at the factory and transported to the dealership. It arrived within the time period as promised. Again, Alex showed me exceptional care and patience as he walked me through the car's operation and features. The finance manager was also pleasant and reasonable to work with as we finalized the purchase. Am enjoying my car; truly happy my buying experience was so positive.

My appointment was scheduled for 9:00 a.m. and I arrived at that time. Upon checking in I was told that my car wouldn't be finished until 5 or 6 p.m. This was the first service on my car (10000 miles) I told them that I needed to be on the road by 3:00 p.m. At 1:00 p.m. I decided to check on the progress, I was told that my car was finished. I requested that the car service pick me up at Bel Square. I was told that someone would call me right back. I waited for 50 minutes and no return call. I called my sercive person and got his voice mail. I then called the service department and was told that someone would call me back in 10 minutes. I received that call and was picked up. The gentleman that picked me up barely spoke to me. It was an uncomfortable ride to the dealership. Upon returning to the dealership, no one could find my service person to check me out. My car was brought forward and I was told that I could put my packages in and they would find someone else to check me out. My car wasn't washed and the interior wasn't vacumned. I question this and didn't get much of an answer. I checked out and got in my car for my 2 hour drive, the interior of my car was extremely hot, infact it took until I reached North Bend for it to cool down. So, this indicates to me that my car had been sitting outside for quite some time. I have never had such poor service at Barrier and I will not be returning.

The repairs and service were done on time and at the price quoted.

Very pleasant experience overall, done in time as promised

this was our first experience with Raphael and we were definitely pleased.

I brought my car in without an appointment (this was recommended on a preliminary phone call to service) and was out in about an hour even though an appointment should have been made and the shop was busy.

My service advisor Raul was very helpful.. Explained everything I asked him, and gave me advice about my car.

Dropped car off for scheduled service. Maintenance was fine. Drop-off was OK (agent came over with wrong papers after surprising wait). Shuttle service was a fail: long wait, rude drivers. I chose to walk. Adult supervision came over to offer a car ride separate from the shuttle system.

Overall great experience. Timing in and out was easy.

Efficient and thorough, rental provided. Have always had great results here.

It's always a great experience. The customer service is very reliable including the specialist.

No drama in the servicing or customer service. Convenient loaner vehicle at no charge.

My Service consultant Rafael Burruel was very helpful. Explained everything and was very, very nice.

Heru is a great dealer. He's very friendly and helpful.

I was able to get my car in for a Service A within a week (exceptionally quick), was done the same day, all my other concerns were addressed and fixed promptly. I was also able to use a coupon I got in my email to save me $100! I will be coming again.

I have been a customer of Mercedes Benz of Bellevue for many years and have always had great experience anytime I have to engage their service department, mostly for the scheduled maintenance activity. They are friendly, professional and do a great job.

Went into service department to order a new key fob for my ML 320. Was told that the item was back ordered with an ETA of June 2017, was then told I may never get another fob because they'd been waiting a year or more for them. Makes rethink buying a car that "can't be stolen" simply because getting a key is impossible.

This is our sixth Mercedes, and we were stunned with how poor the customer service was, how disconnected the sales team was from the finance team and service team and their lack of interest in satisfying us post sale. Not sure if this is reflective of the AutoNation conglomerate or if they have just lost it, but this will be the last car we will buy for them. So disappointing.

Excellent experience. Car was serviced exactly as promised.

As usual wonderful service from everyone at Mercedes of Bellevue.

No hassle no pressure sales process. Very polite sales person. Great team to work with. Finance person was exceptional so was the sales person. Has answers to the questions I had.

Pam was great! She showed us more care and attention than we could have asked for. She aligned with our interests and showed us a genuine love and appreciation for the Mercedes brand. I can't imagine making the purchase with someone else.

Lorenzo went beyond service to get us the perfect car.

Excellent service that match the brand and quality of the products.

Bernard Sintim and Chris Wright in sales were both really great to work with. Both of them were genuinely nice and very helpful. They both got back to me in a short amount of time when I had questions and I enjoyed working with them a lot. I would highly recommend working with either one of them. The reason for a 4 star rating is that there were two service items that needed to be addressed with the sales manager (drive axel had been replaced and that wasn't listed on the service record & the brake pads needed to be replaced). Both of the service items were handled but the conversations were challenging and they should've been short and simple. By the end of the transaction, the sales manager was polite and friendly. The quality of the repairs was rated 4 stars only because I'm not qualified to determine the quality of the drive axel replacement and the front brake pads were just replaced so there hasn't been enough time to provide a rating. I do think it's fair to assume that a very good job was done, however, given the history of the dealership.

This is my second time purchasing a car from MB-Bellevue and I truly appreciate the help from Christopher Wright. He is very passionate, knowledgable about the cars and various kinds of features, friendly and extremely helpful when helping us decide which car we should get. We won't consider going anywhere else if we were to get another car from MB. :)

I recently purchased my first Mercedes Benz and was lucky enough to work with Heru. He was truly the kindest person and so helpful in making the process smooth. He was knowledgeable and very courteous throughout this process. My family has purchased from Bellevue previously and I have told my family and friends to go see him for their next MB. Truly an outstanding individual.

What an amazing experience - We highly recommend! Our Sales Associate, Spencer Siese was absolutely fabulous. He found us the exact car we were looking for, and well under Blue Book! Can't say enough great things about Mercedes-Benz of Bellevue. First Class service all around. I've worked in the car business for many, many years, and wouldn't think of shopping anywhere else!

Love the people and the place:) The Costomer service was friendly and manger was so kind and polite. I like the professionalism of this place.

I bugged our salesman Lorenzo ALL DAY long. He answered the phone at least ten times the day we bought and was always helpful and happy to help. We could not be happier. Thank you to all involved but especially Lorenzo. HE IS THE MAN!

Lorenzo is awesome. He worked hard to find us the perfect car. He went out of his way to go beyond our expectations.

Lorenzo Johnson was a pleasure to work with. We look forward to our continued relationship over the years. Highly recommend this salesman. We also had some interaction with his colleague, Christopher Wright who was also a pleasure. I would recommend them both.

I bought a brand new 2015 C300 from this dealership, and that was a big mistake. My experience on the day I bought the car was good, but later I found many issues with the new car. Here is a list of the issues: The car was manufactured more than 1 year ago and never got serviced. I got a warning that the car is 29 passed due the service. I picked up the car with a full tank, so I didn't have to put fuel in the car, after 10 days i discovered that the fuel cap lanyard is broken, and whoever put fuel in the car at the dealership never bother telling me about this, or report it. The driver window wasn't sealed correctly, and I had to replace the seal. Backup camera cover doesn't close. Driver seat speaker doesn't work. I assumed that all C300 are 4Matic, and I was wrong, and when I saw the sales guy when I had my car serviced, I told that I though it's 4Matic, he was surprised that it's not, and he apologized for not asking me about this ahead of time. The dealer offered to get these things fixed cause the car is still brand new which is good. The problem is that I bought a new car so that I don't have to deal with maintenance and fixing issues with used cars, but I ended up scheduling 3 appointments to get these fixed.

I was looking to lease a new car but had not decided what I wanted. i met Thoai at the Mercedes Benz in bellevue and he was awesome. He took is time to explain every detail of the SUV's and also helped me with options on finance. The whole process was very comfortable and i was able to complete the process within few hours of going back with my paperwork. It was one of the best experience I've had to date on making a big purchase. Great sales guy. the whole team was truly amazing.

This is the ongoing list of reasons why I would NOT recommend MB Bellevue. We purchased a pre-owned (supposedly) certified GL550. -The car had been reserved by someone else. Even though two salespeople knew we were interested in this vehicle (or vehicles with similar specs) we were not contacted when it became available again. I found out through an online search. -We were told MB Bellevue uses 1price so there is no negotiation and every potential customer is given the same price for the vehicle. Yet when this one came back on the market it was listed as several thousand dollars less than price previously quoted. -When we went to see and test drive the car it had not been cleaned or detailed even though it had been on the lot for several days. -The service records showed that the back brake pads needed replacing but the inspection report had not picked this up. When we pointed this out, MB Bellevue reinspected the pads and replaced them. We left the car at the dealership for 3 days for everything to be addressed properly. When we picked the car up it had not been filled with gas and after we took it home and drove it we found out that: -One of the back seat heaters would turn itself off and sometimes wouldn't come on -The nightview assist didn't work -MBrace had not been reprovisioned -There was a cut in the leather on the center console that we had pointed out and were told would be fixed. It was not. -The adjustable steering was not working correctly We took the car back for these things to be fixed. It's not clear why they weren't fixed BEFORE the car was sold. My husband noticed vibration in the steering wheel when driving at freeway speeds. All the tired were brand new when we picked up the car and when my husband called about the vibration, MB Bellevue said they suspect it's because the wheel had not been balanced. My husband made an appointment to take it in this morning and when he arrived there was no loaner car available. He was told our car would be ready for pick up at 4:00pm today. He received a call at around 3:55pm saying that it was not ready with no reason given for the delay. Even though he spoke to the Service Manager when he dropped the car off this morning, MB Bellevue still continues to disappoint. They're supposed to call once this latest issue has been fixed. Based on all of this, I would strongly advise going to another MB dealership for purchasing and servicing.

I was helped out by Christopher Wright. Great customer service, very knowledgeable about the car I checked. Ended up with a great new car at a price I was very happy with.

From the second I walked in I felt comfortable and relaxed. Spencer approached and asked a few questions and quickly broke down the pros of what they offered. Test drive was easy. Let a day go by and visited other delearships, nothing beat the benz in drivability and space. Negotiating was a pleasure. Told them where I needed to be and they came back with a number that was better than the other dealers. Super happy with my GLS450 purchase

I loved dealing with MB, Lorenzo and Connie, and I loved the whole process. I am thankful I got a good deal on my lease, and feel great driving my new car.

I would like to commend Andrew on his customer focus as he carefully understood my requirements and then helped me pick the right car. He was never pushy and always gave me time to think through and make a right call. There was a bit of a confusion towards the end of the sales process but Andrew jumped in and made sure that he honored his commitment and delivered the car on time/budget.

Ashley/Wayne were great! they provided me with a list of all c43 coupes in transit from Germany that could be mine. :) No other MB dealership went to the trouble.

Lorenzo made the buying process easy and simple. Great staff and always willing to answer questions!

I recently purchased a GLA and had a wonderful experience at the MB in Bellevue. The car is absolutely stunning. On top of that, I was helped by Pam Pugel who was pleasant and trustworthy. Pam went to great lengths to make my first experience at a Mercedes dealer a great one and seamless.

Bellevue Mercedes was easy to work with, no presure. Stefan walked us through a number of lease & purchase options. Once we decided to purchase, Jason slowly walked us through all the papers. When we picked up the car, it had been detailed and a BIG red bow was placed on the hood - great photo opportunity! Stefan spent an hour walking us through all the cars features - very helpful!!! Thank You!! Kaycee + Phil

The staff was courteous. But I had to wait longer than expected for my loaner even though I had an appointment. Other than the recommended service I had one other issue. I was told it was taken care of. But the problem still exists and I have to call them again. So not too thrilled with the service as of now.

I recently leased a GLA model from this dealer. I had the best experience, no stress and completed the transaction in a few hours. I highly recommend doing business from this dealer. Thanks Lorenzo!

Great sales assistant and sale service. I really get a nice car !

As someone who avoids car sales personnel and wants absolutely no pressure to make a purchase, I handled as much of the buying process online as possible. But when I did go to the showroom, I found everyone that I met (receptionist, sales person, finance manager, trade-in evaluator) quite pleasant, accommodating, and eager to go overboard to be helpful. I would not hesitate to return there.

Great vehicle buying experience, Michael, Wayne and Jack were all great to work with. Best vehicle buying experience ever.

I bought a new MY 17 S Class Coupe from Heru Tarjoto at Mercedes-Benz of Bellevue. From my first visit, Heru was great. He was knowledgeable, helpful, and courteous. He was able to answer all my questions, provided a good review of the S63 AMG and its key features, and made my test drive fun. In everything he did, Heru was prompt and helpful. We placed the custom order and Heru kept me up-to-date over the next few months as the car was built and shipped to the US. Delivery was smooth and both Heru and the dealership did everything right. It was a very good experience end-to-end and I'm delighted with the outcome. I'll refer friends and I will buy my next MB from Heru at Mercedes-Benz of Bellevue.

In search of new or used vehicle. Stopped by Bellevue MB to look at certified pre-owned entry level class vehicles. Found a nearly new one year old vehicle (900 miles in mint condition). Loaded with depreciation paid for by previous owner. Perfect colour combination for my wife. Sales and Finance staff very helpful. Took all the time we needed to answer questions and feel comfortable with purchase and process. First time dealership and MB clients. First time AutoNation customers. Like their up front pricing and explanation of same along with their philosophy.

In search of new or used vehicle. Stopped by Bellevue MB to look at certified pre-owned entry level class vehicles. Found a nearly new one year old vehicle (900 miles in mint condition). Loaded with depreciation paid for by previous owner. Perfect colour combination for my wife. Sales and Finance staff very helpful. Took all the time we needed to answer questions and feel comfortable with purchase and process. First time dealership and MB clients. First time AutoNation customers. Like their up front pricing and explanation of same along with their philosophy.

Experience was extremely easy and no pressure. I was able to test drive a few different cars over a few weeks and made my decision on my own time. No daily calls etc. there was one small hiccup with our trade in that we needed an additional person present but other than that it was all good. I do wish the paper work could have gone faster though but it still was faster and smoother than my other buying experiences.

Great! Some of my radio stations were randomly reset.

Wonderful experience! Really professional team. I worked with the services team.

They wanted to do a $2,500 part replacement when a computer reboot resolved the warning light issue.

Ashley was seriously one of the best sales associates I have ever dealt with! From holding an umbrella over my head as I looked at cars in the pouring rain, to offering me coffee as we sat inside and chatted about different car options, she always had a smile on her face. With my busy schedule, I had to communicate with her through text messages, which she was perfectly fine with! She was always prompt to answer my questions and was never too pushy! I HIGHLY recommend asking for Ashley next time you visit Mercedes of Bellevue!

My experience at Mercedes Benz of Bellevue was low pressure and the salesman I worked with, Anthony Moskaluk, conveyed a genuine enthusiasm for the brand and cars in general. I found the dealership to be transparent and competitive on pricing, and the overall customer experience was in line with the ethos and reputation of the vehicle brand itself.

Excellent response from sales and service personnel.

Spencer helped me in purchasing my first car. He got me a good deal and a car that was always on my top list. Overall a good experience.

Andrew was the best! Made the process of buying a car painless.

One of the best experiences I've had purchasing a car, the customer service here is Luxury at its finest. If you need exceptional care and a very detailed and specific request i.e (Surprise a loved one or significant other) Make sure you see Jack Park. He put the deal together without hick-ups with my lady, the two of them got a tear out of me they for sure surpised me. For a second I thought I was on Pranke'd! The Deal: Jack and his team got straight to point he doesn't play the "numbers game" on The ES550 he got straight to the point no sales picth , straight to the bottom line.

Excellent service - well satisfied with entire process.

Very good once I was able to get through the MB service phone line. I called 4 times on MON and 3 times on TUE and was unable to get through to a representative within 5min (yes, 35 minutes of waiting). Once I even tried calling MB of Bellevue sales and they suggested that service wasn't part of their responsibility. Having purchased and leased numerous times from Barrier (and once from MB of Bellevue) I found that to be less than customer friendly. Also, I used to get a car wash and vacuum with a service at Barrier. Is this no longer part of the service? Everything else was great!

Yearly services seem perfunctory. Not at Auto Nation. Service manager greets you like an old friend. Explanations follow. Ushered inside with coffee, tea, or water. Free WiFi. Done in less than 1.5 hours. Car clean and away you go. Full details in the service billing and a hearty farewell.

Great customer service and follow up

I bought a Mercedes for several reasons--one is that it is a super sleek, cool car, but the other is that I thought that service would be fabulous. It is a cool car, but the service has been a bit rocky -- although it has ended up being OK in the end. I have had a set of continuing issues, not huge, but annoying - Originally my service rep (Mark) didn't have a clue about the problem and so claimed it to be fixed when it was not, this happened several times. When I complained to the Service Manager, I was re-assigned to Josh. Josh and I had our differences (my car was in the service department for 3 weeks and the requested service was not completed), but overall in the end he worked with me to get the issues resolved. My biggest complaint was that I spoke to the Service Manager and I wrote an email to the General Manager -- neither of them followed up with me and/or took the time to track the progress of my car in the process or apologized for the lapse in service. I had to do the daily tracking and follow-up myself. I guess once you have a customer you are no longer "valued". In the end, Josh took care of what needed to be done, although if the service team would have taken me seriously and listened to the issues up front, it would have been a much easier road to repair. It seemed like they were trying to take shortcuts instead of investing in resolving the problem.