The worst customer experience ever, they literally treat people of color differently. I don’t mind waiting even 1 hour , but the way they assess you as soon as you walk-in gives an unpleasant experience. Having said that, a customer can be getting a C or AMG which can be precious in their own standards. And I don’t think there is an unbiased stand here. Never coming back here even for a service. It’s sad to see great car companies like Merc not paying attention to granular details of what’s happening in their showrooms.

Extremely disappointed by the service department. 1. Lack of response when calling - left my car at 7am, was told it would be a quick service only taking a few hours, however no update until 4pm. Called multiple times and was unable to reach service person, has to go thru sales department to reach the right person. Left multiple messages. Finally picked up car at 6pm. 2. Did not fix issues! Paid for the summer road trip, aircon fluid change etc, totaling $800+. Air conditioning still not cold, and the main issue I brought the car in for (engine revving 3-4K while going down small hill) was still not fixed. I was told something along: lots of cars have it and can’t be fixed. Then why did you charge 1hr labor for software update?

Wayne was very helpful, knowledgeable and friendly. Great experience with Mercedes service after years of going elsewhere.

David is exceptional, I highly recommend him. I did purchase a vehicle and David took the time to sit in the vehicle with me to review all options and answer all questions that I had. He is very detail. He checked in with me after my purchase to ensure everything is copasetic. Good communication and a pleasure to work with. He is very professional and represents yMercedez-Benz of Bellevue wonderfully. I also loved the way the purchase was handled, so quick! Just perfect for me.

as much as i hate givin them a low rating, i guess i could say i try to resolve my issue by calling them before giving them a rating. and both times, someone answers they hang up on me. and all i call for is to see if my license plates and the registration are in? my temporary paper registration is expired and now i have a mercedes benz in the garage parked. not being able to drive it because idk whats going on with the license plate?

We purchased a 2018 GLC 300 from this dealership and the buying experience was great. It was time for the 20K service and also, my first time with the service department. I was treated like a valued customer. Great experience from the moment I drove into the service bay. Greeted with a smile and a good morning. They made me feel like we were already friends. I was kept up-to-date on the progress, because I waited at the dealership, and then went home with a well serviced car that was washed and vacuumed. Great experience!

A great representation of what calm, sophisticated, and no pressure car buying should feel like!

Service professionals are awesome. My service advisor was very empathetic for me as a customer and gave discount on my service due to the delay in my service time and also because i didn't get the loaner car as promised. Love this benz dealership. thank you!😀

Very nice and clean. Had to wait though for someone to help me. Took about 5 minutes before I got some help. But had my part and was taken care of within minutes and back to my project.

Mercedes-Benz of Bellevue Customer Service Team are great team. from the minute you arrive until job done was prompt , friendly , clean and honest service.

I’m so beyond frustrated with my experience here. All the sales team is super cool, very professional but the management and upper levels have some issues. I bought my car 6 months ago and they did their typical inspections and replaced two tires that had somewhat low tread and everything else came up perfectly fine and they had just put new brakes in. NOW I’m hearing that I need ALL new brakes (rotors and pads), one is metal on metal AND I have to get two new tires again. No one has even tried to make it right or figure out how all four brakes lost their entire life in 6 months and 10k miles. Unless this gets fixed in the next couple days (I will update), I will never do service with Mercedes of Bellevue again and I hope no one else has to deal with them either.

The experience at the store when having my E350 wagon serviced has always been good to excellent. Most recently, when I scheduled the most recent appointment I was told on the phone by the scheduler that my car was only due for oil change, and could be done in a couple of hours. When I met with the service advisor the day of the appointment he said it needed a lot more -transmission fluid/filter change, cabin air filter replacement, and more. It was $1000 more than I was expecting and required me to leave the car overnight. They provided a free loaner but I wish I knew ahead of time it was going to be more time and money commitment than I was lead to believe. None of this constituted a "bad day", it was really a minor glitch. Overall, the dealership has been very good to work with. They really seem to want to give their customers a very positive experience.

delish

Had the 10K (B) service done at MB of Bellevue. Jesus, our Service Rep, is new to MB of B but really engaging and very competent. Work was performed on time, car was spotless when they returned it and they kept us informed throughout the day as to when to expect it. Great experience.

Sara Q is our rep fir service. I wouldn't trade her with anyone. she us professional, pleasant, and DEFINITELY goes the extra mile. the service staff actually talk to each other. Thank you Sara n your team.

Great experience.

Absolutely loved my recent service experience with our service representative Justin!!! Excellent communicator, extremely timely and kept us apprised of pricing as well as timelines for repairs requiring parts ordered in!!! Best service experience for any car we have ever owned!! So appreciated it so that no time was wasted waiting or wondering what was going on!!

Easy to work with and love my new jeep

We have not had the stellar experiences that others have posted. We have found the service department lacking and the number of ‘recalls’ overwhelming. For a relatively new car there have been 4 or 5 recalls which we find disturbing. Then when we call on the recall we are told there are no parts in stock and we are told in those phone conversations that the service department will call when the parts come in… we have never received a call back. The final straw and motivation to write this review was a result of today’s experience. We took the car in for the latest recall - the ‘seat belt’ repair/replacement. A month ago we had taken our car in for a check up and lube. Included in that service order was this recall notice and fixing the windscreen noise… The lube took over 4 hours and 7 hours of our day. When we picked up our car we were told that they didn’t have time or the part to fix the recall and we would have to come back. Today we went in for the “SEAT BELT RECALL REPAIR REPLACEMENT”. After the two plus hour drive, the technician just pulled the seat belt, said it was fine, said they couldn’t fix the windscreen noise and sent my husband away. It is hard for us to believe any quality dealership couldn’t fix this type of problem and more importantly be respectful of its customer’s time.

Got a nail on my rear tire which was replaced last year. Drove to the dealer, and they replace it with a new one with only labor charge. Very nice and efficient!

Great service

This review is for Service Manager Sarah Quinonez. She was definitely the worst employee who I interacted at this dealership. I purchased my vehicle from this dealership, has been going back every year for service. From the beginning of the service appointment, she was patronizing and made me feel uncomfortable that I had to defend myself in declining a "$2500 value" oil change service. She offered no explanation to any of the services and came across that she didn't care. What she offered during my appointment was barely minimum service. She didn't respond to my text when car was in service and only called me back after 1 hour. The worst experience I've had at Benz Bellevue - definitely avoid her when you can!

Our service advisor, Wayne, was very helpful and diligent in resolving a problem with a faulty A/C unit that had previously been repaired twice by another dealership but was still malfunctioning. Although our car stayed in the shop for about 10 days while the problem was being diagnosed, once the cause of the problem was determined the repairs were completed quickly and efficiently. We also were provided with a loaner Mercedes vehicle for the period of time that our car was in the shop for repairs, and this enabled us to continue our daily activities without inconvenience4.

Thank you for your excellent service and communication! You took care of every detail.

I had brought my GLE in for a recall repair related to possible circuit due to AC.. After service, I noticed my car engine made louder noise for a brief period and the AC doesn't start randomly and blows hot air.. As a workaround I've to turn climate control to the lowest setting to turn on the AC. And to top it, I couldn't get customer support on the call despite waiting for more 10mins on every attempt.. And in my last attempt although the IVRS confirmed that callback was scheduled nobody called back.. The next day, I eventually had to be on the call for ~40mins to get a representative on the call to schedule the repair for the repair.. This is not the experience I expected out of Mercedes-Benz and haven't faced it with other brands/dealerships either.. Now I've got a service appointment scheduled for Monday 7/12 and also for a service advisor to callback before that. However, I haven't as of now received the callback!

professional work, very well and satisfied. I got more information from dealer, and they give me more suggestion when I trade my car

Excellent service! Thank you Ryan

Service on our GLC300 was prompt and handled with courtesy. Service Supervisor Sarah took the time to explain everything and make recommendations.

I have been driving Mercedes Benz vehicles since 2002. The customer service at the Bellevue location is always amazing! Especially the service department. Jesus is the best! He even brought my vehicle to my house after my routine maintenance appointment! 👏🏼 Gina Martello Kirkland, Wa

Tried to contact their service department manager because of some issue, but he is always too busy to get back to me. May I ask when shall I expect the follow up?

My service advisor, Wayne, was great!! He answered all my questions. My service went well... very pleased.

Hope I could give zero star. The service department here is completely careless and unprofessional.

Chris Santiago of Mercedes-Benz of Bellevue is an excellent service advisor - knowledgeable, experienced and courteous.

Service at the Bellevue location is always Impeccable.

I just gave it for service last week and none of the mats inside the vehicle was cleaned properly. Just poor cleaning overall.

Had a very poor experience here today. Agent was unfriendly and slightly rude. Waited for a test drive of the C300 for over half an hour, after providing all the necessary documentation. Breaking point was when was told "car needs to be gassed up" after being told the exact same thing 15 minutes earlier (are we stupid?). Left without a test drive.

Chris provided first class service. He updated me every step of the way, I would recommend him unreservedly!

Fancy place for fancy car Is the sales hungry for business? The service lady is really nice

Great service. Service technician was very knowledgeable and gave timely feedback throughout the entire process.

These guys are outstanding every visit! This time I had service taken care of by Chris Santiago. I really appreciate keeping in touch by text and regular updates. And I want to give an extra shout out to the mechanics that kept working during 118* temps! Most of us could have waited and I wish you would have just closed early to go have fun cooling off with your families. But most definitely, it did not go unnoticed. Your manager owes all of you root beer floats! 🍦

Extremely poor service and attitude by the staff including the manager on duty. We bought our car from them 5 years back and have been going back regularly for service. The experience this time (on July 2, 2021) was pathetic as they made us wait with no ETA for the service vehicle. This was despite the fact that it was a confirmed appointment for a recall that Mercedes has advised. Due to the attitude and rudeness demonstrated by the staff and the manager, we were unable to get a safety recall. Not planning to go to this Mercedes for our next purchase or service ever :-(

It’s really good experience with my first maintenance. Everything is perfect. Thanks for Ryan and all.

MB of Bellevue provided top notch customer service.

We had several issues with a used Mercedes ML-500. Wayne Thiessen was beyond helpful, informative and an excellent resource. We could not be happier with the service we receive at Mercedes of Bellevue.

I bought a well functioning CLS550 2012 in for a check up, running beautifully with a check engine light on. 3 days later I was told to bring a tow truck that when they were done with it was non functional. I had to sell it for junk. True story, 1 month ago.

Most amazing car ever and the service was fabulous. They quickly resolved all concerns. I love the fact that if they find an issue with any car - they will fix my car too. Nothing hidden!! Completely different experience than with other brands of cars. Really happy with the service and the loaner car that I got. Thanks so much Mercedes Benz of Bellevue!

I called to make an appointment for oil change only. When to pick up my car (6/28/21), surprisingly, costed $330. I asked why, the technician told me they did 10K miles service A even though, my car has 5K miles only. When I presented a $150 coupon (which advertised on internet via Mercedes Benz website) for any service of $300 or over, the guy said "why didn't you tell me before, now I have to do the paperwork all over again." He refused to re-do the paperwork and didn't honor the coupon. He said, the coupon on the website was just a generic coupon. They don't accept that. bad customer service ever!

Jesus was very friendly and personable. He is knowledgeable and kind. Excellent service.

While driving, my GLC300 messaged the battery no longer was charging. It then said to pull the car over but leave the car running. I called Mercedes of Bellevue, where I purchased the vehicle, to ask if the vehicle was safe to drive to the dealership. I was told no service agent was available but she would place urgent on the message to the service center. An hour and a half later, I called back. Again, no service agent was available and the service manager had stepped out. She said she would again have someone contact me. Since we were experiencing a record heat wave I decided to drive the vehicle home. Three hours later, still no call. Take your business to Lynnwood.

They always go above and beyond when I take my Mercedes to get serviced!

They always take care of us. The free Lift service anywhere is great. They seem to be great about not coming up with a bunch of unnecessary repairs. Repairs are timely. Thanks

Professional and complete description of the service performed and future steps to take.

Superb, professional service with a SMILE !! Wayne Thiessen is tops. Thanks for having him.

Took delivery of my new GLE450 just a few days ago from Mercedes-Benz of Bellevue. Eric Lackshin and his team provide a great customer experience from start to finish. A thank you to Lorenzo Johnson for the sales professionalism.

Service is excellent!!! Jesus worked with me and was extremely friendly and helpful . He is actually the best service provider I’ve ever encountered will all 12 cars I’ve ever owned. Thanks to him.

I had my car serviced yesterday and my service adviser , Sarah did a great job to discuss what service items are included and what would be the costs. She also checked on my battery and replaced it. She communicated very well and when it’s done, she informed me right away. The check out process is also quick and no problem. I will go back again with Sarah at Bellevue Mercedes Benz next time.

My AC went out on the hottest week so far in Seattle. MB of Bellevue confirmed my appointment for the following day while the other dealers tried to push the date until next week. Special thanks to Jerome (always Mr. Positive and best dressed gentleman in the biz) and Daniel for taking care of my car. I needed a ride that morning and Daniel coordinated a private ride to and from the dealership. He also discussed maintenance (address Now vs Defer until later date). Overall, this dealership exceeded my expectations. They're the best dealership in Washington!!

Thanks to the team at MB of Bellevue! When someone ruined the exhaust system on my ML 350 trying to steal the catalytic converter, I was offered a loaner until the part arrived from Germany six weeks later. That gesture helped ease the frustration of the entire experience. The service managers who were handling my case regularly followed up with me throughout the ordeal. Thank you for your great customer outreach!

Servicing my AMG never has been easier Wayne's knowledge and expertise with Mercedes Benz makes it a pleasure, learning something new about car each service

Friendly people. Far Exceeded my expectations in what they offered for my trade-in car. I was reluctant to buy the Mercedes model until my wife got to test drive the Audi I was interested in. Since the Bellevue dealerships for Mercedes and Audi are both owned by Autonation, they brought the Audi model right over to the Mercedes dealership so she could test drive it. I was stunned. My wife preferred the Mercedes, so we ended up going with that brand. We had gone to Mercedes Bellevue because they had the greatest selection of cars in the Puget Sound area. We ended up with a GLC 300 that is a beautiful car and that we will enjoy for years to come.

$1500 for the 50k service and $199 just to look at and diagnose a noisy door henge. They can’t fix the door, of course, that would require a trip to a body shop and multiple days to replace the henge. The service was supposed to include a vacuum and wash, but it looked like they spent maybe 10 seconds vacuuming floor mats and didn’t even open the trunk. I also asked if they could clean some gunk out of the front seat and they didn’t touch it. The guy that checked me in sent one text when I dropped off the car and then didn’t reply to any of my texts or questions. I had to call and talk to someone else who didn’t know anything about my car. At pick up they just handed me paperwork and keys - no one ever bothered to run me through the things they serviced. Save your money and take your Benz elsewhere.

I had great service at MB Bellevue a couple of weeks ago. I was having an electrical issue with my MB and the tech quickly got me into a loaner MB, doignosed the problem within a couple of hours and was great about following up and getting the car back with the issue fixed and car washed!

Amazing service! Mathew went above and beyond

The quality of work and speed with which the job was completed exceeded expectations.

This was a terrible car buying process and I've bought a ton of cars! Customers should strongly consider going to other Mercedes-Benz dealers in the PNW for hopefully an honest and transparent experience. When we arrived, we spent about 1-2 hours excitedly getting acclimated to the new car. Each feature had a line-item to disclose price differences in options. An appraisal was done with my current car, and we were ready to start the negotiation process. During negotiations, they slid in an added "Market Adjustment" fee of $4,000! I think their tactic is to keep you waiting so long they hope you fold. This was very shady and when questioned with the manager, Delilah, she lied and then placed the blame on me for not paying attention to this line-item. This fee was not disclosed anywhere on my print outs, the sticker price, nor is it online. They sure removed the fee quickly when discussions got more heated. At that point, this made me disgusted and we couldn't commit. If the dealership would have honored and started negotiations with what was advertised, they would have had a sold customer. To all of those that read this, if you see a "Market Adjustment fee" slid in there at the last minute, immediately leave or make sure they remove this.

This place is awesome for service. Look for a a lovely gentleman in a nice hat and suit his name is Jerome. He takes greeting and taking care of customers seriously. Love him. Givanni Signorino is the greatest Service Advisor EVER!!! These two guys together is what restored my faith in this place. Love them!!!

Matthew, great customer service very understanding and listening to problems l was have with the car

Customer service Chris is pretty rude. He deferred my appointment for 4 hours. When I waited till 4 pm, he told me they needed to close store at 5pm due to weekend, then asked me to come in on another day to pick up my vehicle. But it is also my weekend, he deferred my appointment under the situation where i have an appointment scheduled at 10 am. All the message he replied with me showing he didn't care customer experience at all and performed like a boss instructing his customer. I hope i can rate 0 for him

They have zero intent of showing cars, bunch of lazy sales dudes wearing suits to try and look professional. Booked appointment and when i showed up on time, they said they are swamped. Never ever approach them if you are looking for a decent customer experience out of a luxury brand like MB. Very disappointed.

The service is too bad.

As always, the service is professional, caring and excellent. All services were performed on time and within the stated cost. A particular shout out to Jerome, who makes me feel like a part of the MB family. Thank you!

Excellent service and met every need. Professional staff beyond average expectations! Thanks.

On a Saturday morning my Mercedes decided to inform me that my battery was having issues and to put the vehicle in park and keep it running. I immediately called Mercedes of Bellevue and they were able to schedule me in the same day (one hour later) to have a look. They completed their diagnostic tests, replaced the battery without any delays, and I was in & out within an hour! Great customer service!

Bought GLE from Riley You. Best dealer ever and super flexible and easy to talk. He listen to every story of yours and will make deals happen to satisfy your needs. He showed all the new and certified pre-owned vehicles genuinely. I visited Lynwood, Seattle, Tacoma, and Bellevue Mercedez Benz dealership, but I came back to Bellevue Mercedez Benz dealership because of Riley’s warm welcome and understanding of the situation. If you are missing Riley in your car transaction, you are missing out.

Givanni and his team of Technicians were extremely professional and helpful during my visit. I appreciate the personalized touch that I had with the team. Their communication and thoroughness was second the none. They made the process quick and easy for me! I will be coming back for future service work! Highly recommended!

Mercedes is the best car in the world. My brother is Mercedes Lover for 25 years and he influence me to buy Mercedes. I give a good decision for buying Mercedes, because I have beed driving for 46 years many deferent car. when I compare the other cars , I feel comfortable and safe driving with excellent car Mercedes, and good services. Also, I said thank you for sell person David Romanyuk explain me all of the detail in the car. I am so happy for Mercedes Member now.

Ryan, my service manager was very professional and did a remarkable job of getting my car serviced on time.

Always am well taken care of.

I have owned a Mercedes CLS550 Launch edition for 9 years. It has only been serviced by a Mercedes dealership or authorized garage. I never missed or was late on a service. The car has been meticulously maintained. It has 145K miles and I expected to keep it for 250 to 300K based on what I thought the Mercedes reputation was. The car was driving well and the check engine light came on. I brought it into Mercedes Bellevue. They called back after diagnostics and said to pick it up I was told that the piston shaft linings were all pitted and marked, and it needed a new engine, 33K + labor. Mercedes Bellevue told me the life of the engine was 1k to 5K miles.I told them to put it together and I would pick it up. When I got to the dealership I was put in an office in the back and the service manager, Eric Gordon, came in and told me that the car was not drivable and I would need to have it towed and proceeded to continue to ask me when I was going to have it towed. Eric told me, and then my wife when she arrived, that Mercedes had used a different alloy in constructing these blocks and the problem was occurring with increasing frequency with the my model CLS550 which had been produced for 4 years. Eric told us this in this meeting and he never admitted it again. Eric then said if I had my oil changed at any place besides Mercedes that this could happen would make my engine seize. I then produces ALL of my services records that proved that only Mercedes had serviced my car. He then said he would call Mercedes and see what they would do. As Mercedes could not pin the cause of the problem on any neglectful actions on my part they came back with the decision that they would not do anything for me due to the mileage and that the car was only worth 30K (if it was running) and it would take 50K to replace the engine. So they are telling me that my car is WORTHLESS (as it is not driveable) due to nothing that I did wrong. This was a meticulously maintained car. I did nothing wrong to cause the problem. They do not see fit to compensate me in anyway for my 30K loss. Mercedes caused the problem, not me. How can they get away with this?????? I wrote a synopsis of my problem on BenzWorld forum.. Comments that came back indicted that this is not an uncommon problem. What Eric, the office manager, told us is true. Mercedes knows they produced a defective engine. The dealer and Mercedes are not standing behind their product. How can it be right that they just tell me to tow away my car and leave me with no compensation or offer to fix the problem they caused? My wife has an Acura. Years after the purchase, we found out that her model had a known an oil leak problem. This was known by Acura and they knew it was their problem. Because my wife had only had her car serviced at the Acura dealership they paid 80% of the 8K cost to fix the problem that was caused by the Acura defect. Acura and the dealership stood behind their product, unlike Mercedes. If you have a CLS 550 dump it quickly. I would not recommend buying a Mercedes, especially from Bellevue Mercedes. The response from Mercedes Bellevue on Google was very cordial. However, the General Manager was contacted as the response from Mercedes said "give me another chance to turn your experience around". The first thing he said was "there is nothing we can do" .Regretfully, they response from Mercedes on Google was disingenuous.

I had an air conditioning problem (noted as the weather heated up). I made an appointment for the next day and Sarah organized what needed to be done. the car was taken into service promptly and it was complete when she said it would be done. I am very satisfied with the professional attitudes, but still friendly.

I pursued information on my 2013 Mini Cooper S Convertible and the process was very friendly and professional. The windshield needed to be replaced and the dealer paid for the replacement and didn't allow me to even drive it off the lot until it was replaced. The detail work on the car was wonderful and the smooth process of purchasing made me feel comfortable. They even have a 4 month/4000 mile warranty on the car and it is an 8 year old car with 90000 miles. Never expected that. Impressive!!

I enjoyed working with Thomas and Tudi and am very satisfied with my experience buying my car here. Thank You Thomas and Tudi!

I had a great experience. I was able to wait for the car at the dealership in a very private area that enabled me to be online the entire time. They forecasted a two hour appointment and the car was ready (washed and vacuumed too!) in exactly two hours. Great customer experience.

I am very pleased with the quality of service MBB provides. I sincerely appreciate the responsiveness and the way repairs were done. I have recommended MBB to others because of my satisfaction with their service.

Lack of customer service, employees not welcoming. I came to pick up my vehicle, I can see employees passing, walking back n forth as if you don’t exist. I stand there for 15 minutes together with other customers waiting.

Courteous, helpful and honest. I was buying a used car but I received just the right amount of attention. I was able to see the car before it was completely cleaned, which I recommend. You can see how a car was treated if you see it before the detail shop shines it up. My sales person Samih was very pleasant and went out of his way to make sure I got everything I needed. Then the best surprise is Jason Rogers offered me some additional insurance for the next 10 years, which was outstanding for the used vehicle I purchased. I can definitely recommend Mercedes of Bellevue.

Excellent service, friendly and efficient staff.

Expensive but the best service

Great customer service. I have worked with Jesus for 2 years now and he has been a great advisor. He is very communicative on what my car needs and when it’s done he make sure he calls or text me. Everyone is also so nice there. And that’s why I bring my car there for my service.

Due to the ambient temperature of the day being abnormally high ( over 86F ) the service required an extra day. Other than that and the disappointment that the loaner car was not a Mercedes (as I’m used to in So California) the experience was very satisfactory. The rep Jake Nilsson was polite and professional.

I want to thank Jake for the great service experience I had at MB of Bellevue. He had outstanding communication and the service was wonderful From all other employees as well.

very courteous, informing and professional service from Daniel Boggs - worth our time

good inventory, though the place was busy they took care of us very well. The whole process from test driving to walking home took just 4hrs.

They did not diagnose my issue and proposed to rewire asking for more then a thousand for their work - went to another place and issue was fixed with simple recent. I would not recommend this place

Excellent customer service. They were flexible to my needs and timely.

Phenomenal experience. James was THE BEST and couldn't be happier with my new Mercedes!

I have leased my car around a decade from this dealer shop and always satisfied with their offers and supports. Awesome Lorenzo! Appreciate for your dedicated support this time :)

Very high end attention to detail. They also provide a loaner car.

Customer service was great (Chris S.). Our service appointment was finished earlier than expected. Chris, kept us informed, through text, every step during service appointment.

Very good

Lorenzo is awesome. If we had to deal with anyone, it would be him. So much positive energy. Willingness to meet client’s needs. Exceeded all expectations. I thoroughly enjoyed working with him. I would definitely recommend asking for him when buying or leasing a vehicle.

Daniel Boggs was great, everything done on time, updates along the way.

Great customer service provided by Jacob, I have been to Bellevue Mercedes multiple times and experience always been so so … Jacob was customer focus and provided best service compare to my previous visits to Bellevue Mercedes Dealership Thank you again Jacob 🙏

Absolutely, fabulous customer service. It’s a pleasure receiving service from this dealership.

our amazing service advisor Justin is great about communication and ensuring the job is complete. we recently had an issue with our car and Justin ensured only the most experienced tech worked on the issue. every time we go in for any service, large or small we are treated like we are their only customer. from being personally greeted to fully explaining the work that will be done.

Great experience with all the sales people. Made the process very easy.

The people were extremely helpful and cordial.

I seen the 2018 GLC 300 online immediately falling in love with it. I headed down to Mercedes Benz of Bellevue I was greeted by James lee he was very helpful and not pushy cool guy, took the my the car home the very same day great experience my very first Mercedes Benz.

Giovanni was awesome. Staff is always so kind here!

I purchased this car in cash. I decided not going to get extra Warranty. I canceled in two days after I purchased. Manager Jason Rogers told me I will get refund at least for 6 months. This is really Ridiculous to treat to a Loyalty customer. I hope someone from management team can take care of this issue.

Satisfied customer. I'll keep coming back. I give Chris high grades in all meaningful categories.

Jake was awesome! He kept me updated. He was friendly and knew what he was doing.

I enjoyed my experience with all associates in this store. They had wonderful rapport and I felt at ease. The process of buying a car naturally takes hours, but it didn’t feel that way at all. It didn’t feel like a sleazy transaction like I’ve had in previous experiences. Thank you to David and the person we worked with in finance who even suggested a local lunch spot!

We came to use the auto nation to sell a car. Johnny was very helpful and kept us informed of the process.

Johnny Xu and David Nguyen made the process of selecting what car would be the best fit for me so easy. I felt welcomed, and confident in my decision for my first luxury car purchase. Thank you!

Great service! I had Lorenzo and Brittany as my sales associate and they provided very good service. The staff here is very helpful and tries to get you the best deal.

Excellent FREE recall service with a friendly smile 😁 for my 2002 C240 Peter

I own two Mercedes that I get serviced at MB of Bellevue, and I am very satisfied with the service I receive each time. Both are longer in the tooth (2014 e350 and 2005 slk 350) but they treat you well regardless and never try to sell something you don't need. Highly recommended!

Quick and detailed service. The team kept me updated throughout the process.

I had an appointment at 10:40am on May 13. I was waiting for my service guy M. M. for 20 minutes and I asked a lady there how much longer I had to wait. She started looking for someone else, and one guy came out to talk to me that M was on the phone and they'll get me a rental car having M. to call me when he's available. M. called me at 11:32 which was 50 minutes later than my appointment. I was still waiting for my rental car in the lobby. I finally got my rental car at 12:30. So I was there for almost 2 hours. I could have gotten there the other day if they informed me that they didn't have any loaner available. I just picked up my car after two days. I always take pictures before I drop off my car. My car had a full tank with 524 mi. fuel. Mileage was 5131. When I picked up my car, mileage was 5170 with 434 fuel mi. So, 39 mile with 90 fuel mileage was used in the shop. Funny thing is that the invoice was written as mileage in 5168/ mileage out 5170. Obviously my car was used by someone without my consent.

Really great service by Matt, my technician. Everything done well and a bit earlier and cheaper (although nothing is cheap on a MBZ) than I expected

This is my experience from 2-3 instances of dealing with Mercedes Bellevue. In general they judge you if you have potential to be the clients . Sales people look for affluent “looking” customers and entertain them more than an average looking customer. Being in Bellevue area they do behave rude because they don’t mind losing business of one person and they know they have enough other clients to buy. I am owner of 2 Mercedes vehicles and my suggestion would be to go to Seattle or Lynwood for better humane service and deals. Couple of week before I called service center for tire change they provided some details and when I had some doubts they told me they will call me back which never happened. Last week I drove in to ask about concerns which costco tires folks told me . The guy who attended was not in mood to entertain and said like you can’t just drop in and why do you buy from Costco I know its cheap and affordable (again judging) and said he can’t be of any help. Note - the other African American person who usually attended me on pervious visit is absolute gem and helpful. I did had much pleasant experience at Lynwood and Seattle so save yourself some time and go there.

This was my first service appointment with them. All went well except for a short delay. I was very pleased.

The repairs were done well; however, the cost of repairs is atrociously high.

A bit of a mixed bag. We came in to look at a trade in, our original contact who was pleasant and helpful via phone and email had to go home and we were greeted by an obviously harried salesperson still a nice guy. We ended up purchasing the vehicle, finance was easy and seamless, the young man in that department was pleasant but we were the last to leave before they closed the doors. We left the vehicle for detailing siting a couple of areas that needed addressing including the engine compartment which was a concern for my son in law who was a mechanic. They verbally kept switching the days for pick up which was confusing. On the third day I was told to pick up but I was told then that it was ready for pick up the night before. We arrive and neither area was addressed. I was told to arrive a couple of days later with the car and I’d be in and out in about an hour. I arrive at the appointed time (I live an hour away) and I’m greeted by an irate and frustrated service person. There is no service appointment on the books! Another service person intercedes obviously noting the hotheaded service person who greeted me and was inappropriate while dealing with a customer and tries to work it out. It turns out they don’t clean engine compartments and not the green around the moon roof. I’m given my sales persons number to contact and the buck is officially sent over to him. I called him giving him grace and have yet to hear back. That’s over a week ago. My husband and son in law cleaned the engine compartment to their specifications and I wiped the green out around the sunroof but for a luxury dealer I would think the service would be superb. It wasn’t. I’m now being solicited for service but we’ll be going elsewhere.

We have been working w Justin Purdy in Service at Mercedes Benz of Bellevue for many years. We have owned at least 5 MBs in the last 20 years. Working with Justin the last 4years has been nothing short of exemplary. He explains to us which items need serviced immediately and the items that can wait to be addressed at a later time. He is always courteous, kind and very professional. He is the biggest reason we continue to come back to this dealership. We feel he is honest and is truly appreciative of our business. If you want a reliable, professional individual that is trustworthy, go see Justin Purdy in the Service Dept. He is one of the best they have there.

A bit of a mixed bag. We came in to look at a trade in, our original contact who was pleasant and helpful via phone and email had to go home and we were greeted by an obviously harried salesperson still a nice guy. We ended up purchasing the vehicle, finance was easy and seamless, the young man in that department was pleasant but we were the last to leave before they closed the doors. We left the vehicle for detailing siting a couple of areas that needed addressing including the engine compartment which was a concern for my son in law who is a race car mechanic. They verbally kept switching the days for pick up which was confusing. On the third day I was told to pick up but I was told then that it was ready for pick up the night before. I was never notified of this. We arrive and neither area was addressed. I was told to arrive a couple of days later with the car and I’d be in and out in about an hour. I arrive at the appointed time (I live an hour away) and I’m greeted by an irate and frustrated service person. There is no service appointment on the books! Another service person intercedes obviously noting the hotheaded service person who greeted me was inappropriate while dealing with a customer and tries to work it out. It turns out they don’t clean engine compartments and not the green around the moon roof. I’m given my sales persons number to contact and the buck is officially sent over to him. I called him giving him grace in my VM message and have yet to hear back. That’s over a week ago. My husband and son in law cleaned the engine compartment to their specifications and I wiped the green out around the sunroof but for a luxury dealer I would think the service would be superb. It wasn’t. I’m now being solicited for maintenance service but will take my business elsewhere.

Mercedes did a nice job at addressing my car needs, I.e. emissions system, fuel door, and got me back on the road within 24 hours. The team was profesional and polite per usual.

Brought my car here because the battery output was the incorrect amount of power. They fixed this issue for me I suppose but when I got my car back from them my aftermarket stereo was completely ruined and my amp was smoking! Have tried to get in contact with someone at the service department several times! Left messages and been redirected to various people always resulting in leaving a message and have never gotten a response or phone call back! Very upset and disappointed in Mercedes benz for how much money I have spent not only buying a car from them but for service work afterward for their lack of even acknowledging what wrong they have done here! Would not recommend!!

What an awesome place. Staff was very professional, me and my wife had amazing experience purchasing a car from them. We test drove a lot of vehicles on their dealership before we made a decision which one to get and our sales representative Thomas was very knowledgeable about every model. When it came to financing we had zero issues, I told Thomas what numbers I wanted and he delivered even better deal for us. If you ever decide to go there ask for Thomas! Thank you, Mercedes of Bellevue! ⭐️⭐️⭐️⭐️⭐️

Took my car in for routine service and was very pleased with the experience. My advisor Givanni made sure I only had the most necessary service procedures performed, and was friendly and respectful. I will be back in the future.

Very profesional and on time service!

What an awesome place. Staff was very professional, me and my wife had amazing experience purchasing a car from them. We test drove a lot of vehicles on their dealership before we made a decision which one to get and our sales representative Thomas was very knowledgeable about every model. When it came to financing we had zero issues, I told Thomas what numbers I wanted and he delivered even better deal for us. If you ever decide to go there ask for Thomas! Thank you, Mercedes of Bellevue! ⭐️⭐️⭐️⭐️⭐️

My car was not ready when promised and I had to pay out of pocket for the additional expense of the rental car for the additional days. The front low beam light was not replaced and is reflected by the service light continuing to be on despite saying that lights were checked on the service record. I dropped my car off on Thursday and it was promised on Friday, I received no phone call as to the status of my car and when I called and left a message no one called or emailed me back, on Saturday I reached a person there and they said it would be ready Monday, Monday came with no phone call or email, I finally got my car back on Wednesday. Still no working low beam light, but was told the differential fluid is leaking and a spring needs to be replaced on the emergency brake. While I appreciate being informed of that, I don?t appreciate not having my car when promised and don?t know why they needed it so long for a service B. No communication.

Exceptional team!

The service department at Mercedes Benz of Bellevue really cares about getting it right. I have really loved this dealership for years, they never disappoint.

Our advisor was Mathew and he was great. We have extended warranty and he got them to cover all the repairs. But what makes this so great is that we always used to take our car to a different Mercedes dealer. that dealer said that extended warranty will not cover the repair and told us that we need to pay for the repairs. So we decided to take it to Bellevue and we are now customers for life.

Overall it was a good experience. Staff was helpful and had the car we wanted. But had to wait 3 days to get it.

I got complimentary vehicle checkup and wash for my birthday. Great customer services! 5-star. Yes

Organized and consistent always

Riley and his manager are really helpful. Awesome customer service from Mercedes Bellevue.

This was our first experienc with Mercedes and I have to say it was a great one! David was an excellent salesman and valued my time as a customer which I really appreciated! We will be back!

Seamless experience getting my car serviced. I appreciate knowledgeable and courteous staff!

Very nice conversations and gave me the aggressive deal that I can't avoid. The dealers never pushed me to buy a car, but led me make a deal gently.

Great experience. I was trying to get the airbag recall fixed. After trying for a year with the Seattle dealership, I switch to Bellevue and they got it done with in a month.

Fair upfront pricing, quick and easy financing (no games, just straight forward and friendly finance team) and great no pressure sales from James Lee. They've even followed up after the sale to ensure I am happy with my purchase and to see if I have any new questions about the vehicle. We will definitely look to Mercedes of Bellevue for our next purchase.

Nice clean facility with courteous employees. Knowledge of product is questionable as our salesperson thought the car would sell itself and he showed us very few of the features. We were glad he paired our phone to the Bluetooth on the car, but we still do not know how to work the navigation commands or how to store favorites or cancel commands.

Jesus at Bellevue’s Mercedes was the most knowledge full and dedicated people person. I want him to help me when I have problems with my Mercedes every time from now on. He was very courteous and one step ahead of me (seemed to know the answer of the questions before I even asked!

Mr. Lawler provides a level of service that exceeds what I expect even from a brand such as Mercedes Benz. He explains everything, justifies his opinion, and overall just makes my experience with servicing my car enjoyable. A tech like this keeps me coming back to the brand more than anything else.

Excellent service experience?professional and no surprises.

Great service! Would love to go back for my next appointment

I recently took my vehicle to Bellevue Mercedes, i had a check engine light that came on, at first my online appointment was for 830 am saturday morning, i was texted a message around 2pm telling me tthey were behind and they had to keep my vehicle until monday before work would begin, on monday i was qouted 200.00 to diagnose check engine light, after about three more hours i was told that Mercedes Benz trained tech could not diagnose the light and i know would be required to pay 600.00 for a more complete diagnostic, then i was told that the brand new plugs i had another shop install were not mercedes plugs and that this was causing a misfire, only 1000.00 to change plugs i declined the offer, then was told it was a coil wire on cylinder 4, which i believe was a thirty dollar fix, after the complete diagnostic i was also told that the transmission fluid appeared to be the original fluid and also needed to be changed little did they know that this transmission service was also completed 2 weeks earlier, so you be the judge, really, i was upped from the start of my visit until the end, thx

Great customer service with caring and consideration. I am very happy to have my car serviced there. Please keep great job!

Complete waste of my day. We did not recognize any faces, the old service group were much better at making sure we were treated like decent human beings. I had an appointment, took the day off of work because of the distance and after waiting an entire day I left the Mercedes service department with no services done to my car. Horrible communication on price, time, and loaner. I will not go back. Considering trading in for a different luxury car for better services.

Had set up an appointment and sent information for the car, and when I ended up texting one of the sales people, they told me they sold the car already, waste of my time now I’m going have to search for another car.

NOT THEIR FINEST EFFORT. My recent visit to MB Bellevue was disappointing on many levels. First of all I was presented with a list of almost $400 of additional suggested services when I had prepaid for 3 years of maintenance. If it needed to be done it should have been included in this very expensive option that I purchased. Next was my loaner car. I left the dealership in a rented KIA with no gas. I usually like seeing what the new models have available and I do have my lease expiring in less then 10 months. I guess the dealership wanted me to experience the luxury of the KIA ride. Next was the total failure of communications. I came in for a 2 year maintenance and the car was promised for end of the day. No phone calls, text messages or emails and the end of day came and went. The next day still no contact so I called. After waiting to speak to someone about the expected return of my vehicle I was called by somebody who couldn't answer my question about where my car was. They promised to send a PRIORITY message to the service manager to get an answer. NOTHING. Finally I did get a call that the car was done. The final straw, was when I picked the car up. I was told that I would speak to a service rep, which is normal. But instead, I was just handed the paperwork and they brought the car to the bay and I left. I have been dealing with this dealership for 30 years and this was the worst experience I have ever had. SO be aware that this kind of shoddy treatment can happen and is becoming more prevalent.

Had my emergency brake serviced. Repairs were performed on time and matched the quote they gave up front. No complaints!

Great experience car buying, even during the pandemic. Customer service was excellent, and very attentive to detail. 100% recommend!

quick response - great experience

Fast, friendly, and ellcelent service

Sales associate "Samie" was excellent. Well informed, excellent product knowledge and the perfect mix of professional yet casual.

MB of Bellevue has been taking care for GL for many years. Their service is available for the time I need, they deliver what they have committed. The last service was truly exceptional. The service advisor worked with me to find less expensive solution than in their original quote. Making me really confident to go back there.

Sarah is such an asset to your company! She remains calm when everything is hectic and she is so capable of explaining what is going wrong with my car in words that I can understand, alleviating any panic. Her customer service skills are amazing!

excellent service and follow up, friendly and professional.

Great interactions with the team. Working with James and Morten was a really good experience. They were knowledgeable, professional, and patient with my questions, which I very much appreciated.

This is the 2nd time that David Romanyuk has sold me a car in the last 6 months and I don’t think I have ever gotten customer service like he provides. He takes the time to get you great options for what you’re looking for, and always goes above and beyond to make sure we know every feature of a vehicle, while considering personal budget. If you want to buy a Mercedes, please go see David Romanyuk and he will take care of you!

I had some issues with the trunk of my car and it was tricky to identify the root cause. After a few diagnostics attempts the technicians at Mercedes Benz were able to fix it for good. Matthew made sure to follow up with me and kept me up to date with the things to fix and its costs. He offered an excellent customer service.

Had an A service on my E series. There were no loaners and the service took an extra day since they were busy. The advisor and teams are always nice, but needing more than a full day for an A service is not great.

I had some issues with the trunk of my car and it was tricky to identify the root cause. After a few diagnostics attempts the technicians at Mercedes Benz were able to fix it for good. Matthew made sure to follow up with me and kept me up to date with the things to fix and its costs. He offered an excellent customer service.

Everything was quick, predictable and with high level of professionalism.

We leased a 2021 GLE 350. Brittany our sales consultant was great. Very knowledgeable, passionate about MB cars, and assisted us in deciding between a GLC and GLE. Five out of five.

Yaro and the whole sales experience was easy, transparent, and quick! A great experience and I will be back!

If you'll buy a used car, come early and insist on seeing a cold start. They sold me a BMW with a broken valve that rattles pretty badly on cold start. Unsurprisingly, they completely ignored me when I complained about it later, but a mechanic confirmed what it was.

UPDATE APRIL 19,2021 I live in Port Ludlow, and drive over to Bellevue because this is the beat MB dealership in the PNW. Giovanni continued my excellent service at MB Bellevue. I made an appointment to replace a recalled air bag. Everything was completed before my estimated departure time, which was a tight schedule in order to meet the Ferry, and a free loaner car was made available for my use.

Our sales guy Lorenzo was great ,he handles sales like pro !!!

David in sales was outstanding & Jesus, who handled my wheels issue was great as well!

Good location, great cars, good communication from service reps, but overall sub-par service and also lack of diversity. My experience is only with the service department at MBenz, Bellevue. They offer good service options, provide loaner cars, and reps provide good communication/updates when the car is being serviced, but everything else is quite normal. Given the price of the cars, I expect a better than average service here and per that yardscale they fall short quite a bit. They offer a clear range of services for Mercedes cars and the location is perfect on Seattle Eastside. I wish they'd scale better - its very hard to schedule a service via phone for example (you are always 10 or so in the queue) and even if you leave the number they often don't call back. During visits to the dealership, the car (!) and I have had to move around quite a bit to find the right location and person to get service. If you don't pull up into the service area they'll rudely ask you to do so. ;) And overall, its not as easy as driving in for your scheduled service, handing off the keys, and getting the right work done like I do at Lexus Bellevue. And in most cases, detailing and service takes longer or beyond suggested timelines so plan ahead for that. There are also minor grievances that I don't expect from such a premium car dealership, like loaner cars being from Enterprise (and not the same Mercedes make), having to wait for 30-45mins for the loaner, being told I saved $7.50 on key fob batteries when the car I purchased is worth 45K (!), not getting a receipt after I leave the vehicle for service, prices being very fungible - detail fees start at a price and can go up or down depending on how much you can negotiate. Overall, its a bad service experience for me and so they have lost me as a customer. But, the cars - they are the perfect mix of performance and luxury - so thanks for providing a place on the Eastside for people to experience such vehicles.

I always was aware that Mercedes is one of the world leading car manufacturers. But I learned a few days ago during my negotiations and closing of a deal for a Mercedes E300 that the level of professional competence, which was only surpassed by the friendliness of all people involved in the transaction matches the reputation of Mercedes as a world leader in the automotive industry.

Pleasant experience on buying the car. The whole process was fast and smooth.

I'd give it zero star rating if I could. Had a pathetic experience here. We wanted to test drive both GLA250 and C-class. When we went there they said they took our name down. But when we checked twice at the front desk later. They couldn't find it. Even after that we were waiting for half hour, Noone came. When we checked again they provided a sales person, he was asking questions like 'do you know what a SUV car is?' Or ' are you sure you want to try these cars out?' He went to get the keys for C class and never returned. My husband went and checked with the front desk again another person came and he was super rude. He started asking more questions like 'if you don't know what kinda car you want, you should have researched online and come here.' If I had known what car I want why would I get a test drive in first place? From his talks I felt like he thought our standards were too low that we couldn't buy it. His manager came later and started covering up his immaturity with reasons like 'it's difficult during covid'. So did people get rude due to covid? We took our business to Mercedes seattle the next day and already bought a car. So not our loss really. I'd recommend others in greater Seattle region to go to Mercedes Seattle, Lynnwood or Tacoma for that matter. But don't visit this place

Great store but lot of crowd on weekends. General chaos. Take appointment. If you don’t have an appointment nobody will entertain you. Receptionists are most useless they don’t say or have any info. Probably browsing on their phone. They can put robots that might be more useful. Like token system. Staff is generally rude. There was queue at one point 4-5 people waiting to talk to sales or someone. Store manager doesn’t know what he is doing

Great service and excellent rep. Always kept me updated on my car status along the way.

Great service.

I would recommend Lynwood or Seattle locations. They offer a better experience and deals. I purchased mine in Seattle location and they offered really good price cut and understand that we were shopping around to get the right car at a reasonable price.

My parents and I go to Matthew Morgan for our car service. He always makes sure we service what we NEED and never tries to up-sale us or make us get unnecessary services. That’s clearly putting customers first which is very appreciated.

Making the appointment was easy but when I drop off the vehicle, no one was there to assist.. after 10 min waiting, finally someone showed up.. Service was supposed to be done by 1pm but got delay until 4pm.. the reason was there were people waiting at the dealer and mine had to push back?? Anyway went to pick up and had to wait again.. service adviser was not available so after wait for another 10 to 15 min.. another adviser brought the paper work. Well.. at least adviser called me after and follow up on service.. overall experience wasnt too great..

Always a pleasant experience. Staff there is great, Sarah helped me this time with my service and 3 recalls. She's awesome. Was a little surprised that I had to pay for a loaner but is wasn't that much.

Sarah is Awesome to work with! She understand the cars and makes the service appointments smooth. Thanks Sarah & MB Service Team!

Great service from Sarah Quinonez who was taking care of my car 👍👍

It was a pleasant experience. The dealership is owned by Autonation, with no negotiation policy. It was a simple , hassel free time. Car we bought was great

Ask for David Nguyen in sales. Man is 🔥. Service department rules. Everyone there bends over backwards making whatever you need to do easy. Can't wait to sit in a new S class for my upgrade.

I generally had great experiences with very friendly and professional Service Consultants and the Shuttle Driver named Romulus (goes with Roman) from Romania. Things do not always go right, but Help comes first to fix imperfections. Management steps in when needed.

Best in class, Exceeded all my expectations, truly built for helping customers and members, I could not be more happier with the experience that I got from Mercedes, job well done the best or nothing.

Our rep Riley was awesome. Very calm and non-pressure demeanor. We loved working with him. Knew his cars. Smooth process great sales guy. Would def come back if looking in the future.

Chris Santiago and his service team are the best in the business -- super attentive, super responsive, and super performers!

The fuel line hose was leaking and they ended up fixing it for free even though my car is not under warranty anymore. Thank you so much!!

We were at Mercedes dealer on 4/5 2021 to purchase a car for my son. David was helping us and we almost done with all paperwork when the manager came and ruined everything. First we enter to the dealership David took care of us then the manager Approached us with an attitude and said “ take it or leave it “ this is not professional the way he talk to us made me cancel everything we were ready to buy the car for my son but at the last min after all the paper work was done and wrote a check for deposit, the managers attitude made me cancel and leave. Truly my time was wasted he should’nt be talking to customer like that I was really disappointed I needed help from sales man to buy a car and david helped me and the manager messed it up all.

The customer service and friendliness of Yaroslav and the rest of the staff was terrific! My wife and I had an excellent experience.

As always the service is exceptional especially to my Service consultant Givannni Signorino. He was able to arrange a loaner car for my GLE 350 A7 Service on the spot. He is very thorough and explained everything that needs to be done and he is customer oriented individual.

quick and good service, very professional and reliable

From the time we walked in and were pleasantly greeted, to the helpful salesman Lorenzo all the way through finalizing paperwork with finance, everything was done very well. The people were friendly, courteous and made us feel welcome in the very nice dealership even though I was wearing jeans and a Disneyland t-shirt. They have also been very supportive post sale with my questions as a first time Benz owner. I have purchased over 20 vehicles and this was probably the smoothest transaction in large part due to the great people.

I've been looking around for an E63 wagon for a long time and came across Mercedes-Benz Bellevue on Autotrader. I got in contact with Thomas and he was great to work with. He sent me extra pictures, videos, and whatever else I needed to see as I am out of state. He was always extremely quick to respond, polite, and never pushy. If you are looking for a new or used Mercedes ask for Thomas!

I send my vehicle for service, they told me 185 plus tax, whe I send my wife to pickup the vehicle, they give a bill to her for 279 and told her, sorry we don't have time to wash and clean your vehicle but if you want there is a vacuum, you can do it!!

I took in my GLS 63 for warranty service on the 3rd row seat. The service was promptly completed. I also had them look into a problem I was having with the Eco Auto Start/Stop. Turns out there was a problem with the main battery which was causing the auto start/stop issue. My service advisor informed me that they couldn't fix this issue under warranty. I wasn't particularly happy about that determination. However Josh, the service manager, worked with his warranty department to resolve this issue. Thanks Josh ! Over the past 15 years I have taken 3 of my cars to MB of Bellevue for service. Service continues to be satisfactory. However, the move from using their own loaner cars to "whatever-is-left-over" at the neighborhood rental agency is disappointing.

I took in my GLS 63 for warranty service on the 3rd row seat. The service was promptly completed. I also had them look into a problem I was having with the Eco Auto Start/Stop. Turns out there was a problem with the main battery which was causing the auto start/stop issue. My service advisor informed me that they couldn't fix this issue under warranty. I wasn't particularly happy about that determination. However Josh, the service manager, worked with his warranty department to resolve this issue. Thanks Josh ! Over the past 15 years I have taken 3 of my cars to MB of Bellevue for service. Service continues to be satisfactory. However, the move from using their own loaner cars to "whatever-is-left-over" at the neighborhood rental agency is disappointing.

The good guys

Riley You and the folks at Mercedes Bellevue made shopping for a used car the easiest and fastest experience I've ever had. The price was fair, but more importantly they fixed the only issue I had with the car without any kind of hassle. Definitely best-in-class customer service and would not hesitate buying there again.

Lorenzo was the best and supported us throughout the purchasing experience! Look for him when you get there!

Back when Mercedes Benz of Bellevue was known as Barrier the service was exceptional, first-class and more. Everything was personal, the staff treated you well, promises made were kept and the "painful" process of car maintenance was actually pleasant. As it has on the sale side of things, change in ownership has led to a complete downward spiral in all aspects of the dealership. Turnover in every facet of their business has killed what was once an exceptional dealership. As is often the case, the devil is in the detail and that's where they have gone most astray. For example, getting a loaner with service was automatic and the smart management team used that as an opportunity to upsell you on new and exciting vehicles with almost always a gentile push to trade up. Now? If you can get one, you are lucky if is one of their own, as in my experience they pass you off to a low-grade rental company that peddles off dirty, old yet serviceable vehicles with a high-pressure opportunity to upgrade out of your pocket to a brand more in line with the car you are having serviced. No, this is not a COVID thing. The business on both sides (sales and service) has been deteriorating since the sale. The attitude has suffered the most at the top and trickled down. Management used to walk around and deal with any issues on the spot. Now, emails or phone calls that you are asked to leave from the staff go unanswered and the flippant, you are nothing more than a number is pervasive. I will say, Lisa in the service area is kind, warm, attentive and a delight to work with. Aside from her, I'd say go to a Jiffy lube, Costco, or anywhere else for service. You will pay less, get at least the same quality of care and probably leave less frustrated for the experience.

The customer service was great. The advisor and service staff was courteous and professional. The entire experience was awesome.

Be Aware they can cause damage to your car during servicing and then deny taking any responsibility of it. Recently happened with us: During 10,000 miles service of our Mercedes GLE 350, they caused a damage inside the back door and panel in front of it. It looks to us that during the vacuuming it might have happened. We reported to them the issue. Couple of days after reporting the issue, the Call came from their service manager and he said it is not possible for them to introduce this issue and they can't take the responsibility for it. Our car was with them from 11:00 AM to around 4:00 PM for servicing and issue was introduced by them but they totally denied to take the responsibility. So, please be aware, they did damaged the car during service. I just want people to be aware. So, that It does not happen to any one else

Good customer service Cindy Tran did a heck of a job helping me

Wonderful service and customer experience.

If this dealership promises you something, get it in writing! Very unethical And disappointing. Also, the 2021 450 GLS that I leased has satellite reception problems which they should’ve known since they drove it over 200 miles before I received it. I live over two hours away and have to take it back to them to fix. Not looking forward to it.

We've been fortunate to own vehicles from Audi & even Porsche in the past, but nothing compared the wonderful & professional treatment we received at Mercedes-Benz of Bellevue. The sales experience beginning to end, was truly exceptional. We highly recommend MB of Bellevue. They've earned our business for many years to come.

Wonderful experience! Johnny was helpful and honest. I got an amazing Mercedes SUV that I had been eyeing for a while. Service was fast and efficient! I highly recommend this branch over the Seattle one.

gooddealer,people there are very friendly,I will come back for an other Mercerde

I went there today to test drive an AMG GLA 45. I entered the store and no ones was there to help me. I even asked a person if it is the sales department since no one was interested in talking to me. Everyone was walking around. I walked around the store for about 15 min and then I decided to go to the Porsche dealership next door and test drive a Mecan. The difference between experiences was like day and night. I still want to test drive an AMG GLA 45 but I won't go back there.

We worked with Jacob for a routine maintenance appointment. Super knowledgeable. Great experience.

Being new to WA State - I needed to find a new Dealership/Mechanic for my 550 CLK Model. Initially I tried a Mechanic in Tacoma. Following my inspection - I had a bad feeling that my car could not possibly need this much work as I had always taken "pristine" care of my 2009 Model. I went into Bellevue for a second opinion. I had lengthy phone call with Sarah in the Intake Office - she listened to all my concerns and was able to bring my car in the next day. Upon a second Inspection by Tim - (The most amazing mechanic) I found my initial inspection was quite misrepresented. Even more concerning - the first mechanic missed a critical step regarding my front brakes. The estimated bill was $2,000 under the initial inspection. I was given a loaner for four days while the parts were ordered. The Mechanic - Tim even came into Sarah's office and sit down with me - going over his inspection and what clearly needed to be done and sadly two expensive items that did not need to be addressed. Their notes were detailed, with clear estimates for each item and I felt safe. No dollar value can replace safety. My business will always stay with Bellevue as long as I live in WA. I was treated with the most amazing service from every employee who I had contact with from the In Take , Inspection and picking up my Mercedes. Two names you need to remember here are: Sarah and Tim for your Customer Service Needs.

John in the parts department went over and above in helping me with my needs on a recently purchased Mercedes. His customer service was very personable and he went out of his way to help me. He is a treasure!

I’ve done two transactions with this location in the last year. Each time it was a wonderful experience. I didn’t have to sit there for hours and nickel and dime dumb details. Each time I was able to get the majority of the deal done over the phone before I even came in. When I did arrive, I didn’t need to spend a lot of time there. Pretty much just showed up, signed my paperwork, and was on my way. The staff treated me well, understood what my needs were, and were accommodating. I’ll be doing business here again.

Tony H. Andrew D and Justin P. Always provide the highest quality customer service at very competitive prices when my Benz(s) are due for service or repairs. No phony up sales or aftermarket snake-oil additives...just straight forward factory authorized procedures.

Easy buying experience, great service, was in and out in less than 2hrs. Go see Lorenzo, he's a friendly and knowledgeable sales professional.

Mercedes Benz Bellevue provides the level of service expected by luxury car buyers.

We've never written a review before but had to this time, because we received such a good service at Mercedes Bellevue. Sales rep Thomas helped us when I called for a used Honda, he was so good at updating time for viewing ( it was at auto body first ) so we were able to take a look on time and purchased. We even received follow up call a day later. Thanks Thomas, we loved the car!

Sarah the sales associate there .... is horrible overcharges you without mentioning the total amount to be paid for servicing.... VERY BAD Customer service just want to over charge for servicing... Extremely not happy and when tried to reach customers relationships manager to inform... No reply yet.

Excellent staff and very easy to find and buy a car. David Nguyen was awesome sales person and made our buying experience very easy and pleasant one. We worked with Cindy on finalizing the deal and it was very smooth. The finance process was also very smooth and not pushy at all . We went back after couple of weeks and both Extended warranty and they made it very easy - all in all great dealership experience

Jacob Baker was an honest, reliable sales person who helped us buy exactly the car we wanted. Could have been a challenge for us as out-of-state buyers.

Attention to detail and always staying ahead of the customers' needs. No need to follow-up, I got an update on the status of my car at the perfect timing.

Awful dealership. Don’t walk away, RUN AWAY. For others reading this post, recommend visiting Lynnwood Mercedes or Seattle Mercedes.

Worst Mercedes-Benz dealership in all of Washington State! I’ve purchased several Mercedes vehicles over the years from both Larson Mercedes in Tacoma and Mercedes Benz of Liberty Lake. Both of those dealerships offer top notch sales staff and excellent service departments. Today, I visited Thomas at Mercedes-Benz of Bellevue to purchase my next vehicle. Upon my arrival, I was not greeted. I stood in the lobby waiting for my salesperson only to be told to wait. I test drove their vehicle and made the decision to buy. My trade in was severely under valued. I made note of it with Thomas, who tried to make it right. The “sales manager” had an extremely poor attitude in response. I decided to take my business elsewhere. I recommend anyone looking to buy a Mercedes to take their business south to Larson. Mercedes-Benz of Bellevue is run like a circus and their “sales manager” is a clown.

Lorenzo was awesome. The service and convenience was unsurpassed AND I love my new vehicle!

My service manager is great! Very informative and walks you through the process Of what Yu needs to be done on my car

Services professionals friendly good work Highly recommend

I have been a customer with this place for over 2 years now. I am impressed with their quality of work and ethics when it comes to advising which services are needed and what’s not. Thank you, MB Bellevue for outstanding customer service.

We had a wonderful experience at Bellevue Mercedes. David from Sales was respectful, informed, efficient. By far one of of the best experience we’ve had in purchasing a vehicle. We will definitely recommend to anyone looking for a new vehicle.

Your dealership definitely gets five but who ever did the pictures of SLS completely missed one of the best things. Which is of course the full wing doors!

Great customer service and efficient.

They helped us find the car we wanted they also did the research to make sure it had a sound history when the car did not have mats they actually had mats ordered for us couldn’t be happier with the service we received we will be longtime customers!

I highly recommend this location. Very professional and ethical.

Great communication through the repair. Attention to detail and happy to assist

I go here with a PRE APPROVED loan and this guy still runs our credit 2 times for no reason trying to get us to go thru one of they’re banks so my credit got 2 hard inquiries not including the one I got for the loan that I actually got I specifically asked that they don’t try n find me a better deal cause I already got my loan no need to right ?! But they promised they wouldn’t and that the application is jus a formality for the bank in already using but instead they take it upon themselves to ding my credit s couple times n so I got denied for my loan lol thanks to these “professionals” thought Mercedes of Bellevue would be different than the shady no-name car lots on hwy99 but it turns out all car salesman are the same .. good luck

Awesome

The service from Jacob was just great, he is a smart specialist in MB and with all those years or expertise and now giving attention to the customers brings all those knowledge and for me was very good.

Apparently all was done very well in a routine service visit, however it took longer (2 1/2 hours) than I expected.

Fabulous job on the service for my 2020 GLE 350 - this is the best car I have ever owned - I feel safe in it and it handles better than any other car I have driven. The service was fabulous - quick and they did a great job.

I have had a great experience with Jesus. He was polite, he listens and keeps me updated on the status of my vehicle. He is the only one who has been nice and has great customer service.

Nice dealership and friendly staff. I never really enjoy buying or selling cars, and even though it took longer than what I would've liked I'm pleased with the outcome and am happy with my purchase.

The sales and finance teams were very helpful at each stage of the process.

Excellent job done by Brian, and the whole team

Service was good! I will go back again. Thank you so much!

Hassle free, fast, friendly experience. Most stress free shopping I?ve ever done

Outstanding service from the guy who dropped us off at the mall and picked us up, to Chris the service advisor who really knew his cars. We definitely will buy are next car here!

Overall been a decent experience. Certainly push the high cost maintenance items...no surprise. Air ride suspension went out the day we got the vehicle back from it's 60,000 service. hmmm

I want to thank Riley for a job well done and helping us thru the process of buying our new GLA. It was a very smooth transaction from beginning all the way to the end. He made us feel comfortable and at ease the whole time. His calm demeanor really set the tone for us the whole day. I give Riley a 10+ for good customer service. Thank you Riley!!

My experience with Mercedes of Bellevue and my sales person James Lee was outstanding. I almost gave up on buying Mercedes after my last experience with Mercedes of Seattle. So thank you Bellevue

Inattentive to my description of my car problem. When picking up my car she denied that I had discussed an oil issue. She was very rude and non professional.

Excellent service and facility . Proactive and knowledgeable with regards to Mercedes vehicles

Everyone was very efficient. Wayne and Daniel made my service experience great. Both are good communicators an knowledgeable in their field.

I have been a loyal Volvo customer for 20 years, but when looking for a new car, decided to try other makers. Porsche, BMW, Audi, and Mercedes. Mercedes of Bellevue RESLLY listened to me. Heru Tarjoto was so patient, thoughtful and knowledgeable about all of the inventory. When trading in my old Volvo, Cindy was excellent in explains finance options and Tae Su was so patient and helpful with getting my trade in handled quickly and accurately. Every person I encounter through the purchase process was exceptional! Tudi Semenova made the document signing process painless and actually enjoyable! They all deserve huge kudos and a raise!

Quick and easy! David took very good care of me. Would recommend this dealership

We have been dealing with this dealership for years and they are always reliable.

Sarah Quinonez was efficient, helpful, and very responsive to texts. She explained my servicing in detail and discussed options. She immediately let me know when my servicing was complete.

Well their not cheap but they are great to work with. From the time your greeted at the door, to when you pick up you car. The service experience was top shelf!

After being a customer for over 8 years I was used to great service. Then two years ago something happened and everything was terrible, timing, tone, commitment. So I stopped going to the dealer. When I was called to come in to have recall work done I decided to try again. Thankfully to my surprise the quality and service was back to the same great way it was when I first started going to Bellevue Mercedes. Great job! Keep it up!

Without looking at my car, this lady rep in servicing (Lisa, Lori?) told me I needed $2100 dollars worth of service. I questioned her and made a phone call. I told Mercedes Benz of Bellevue to give me my car back.. I bought the vehicle at that dealership 2 years ago. At 50k miles, she said I need spark plugged changed etc! Nothing about the vehicles diagnostic system.. which codes A service and 20 codes ( check transmission) the vehicle tells you what it needs. Instead of paying $2100 - I paid $859, and was told my vehicle was in excellent condition.. just thought you should know. Total up sell... we have 6 Mercedes in sour immediate family... I?ve not have a honest consultation since I?ve been going to this dealership. FYI! they don?t make the bulk of the money on car sales

The lot is packed with vehicles making it extremely difficult to drive through or even find parking. It feels very cluttered and messy, more like a used car lot than a premium retailer.

Regular maintenance service performed professionally and with much more care than the previous couple years since taken over by Autonation. My rep, Jesus, was kind, caring and considerate.

Gabe, at parts was exceptional. He took the time to research a bolt that was need for my G550. He went back twice to make sure it was correct. Rare to find people that try hard. Thanks

Unfortunately my experience was awful. First they sent me to the waiting room saying that would call me when that could discuss what services I needed. Finally I came out and asked when I would come up and they looked confused. Eventually they said my car had already been sent for services. I thought since I had told the service department the night before that I wanted both the full service since the service light was on and in addition the air conditioning was not working. They called me later to say it would cost a thousand plus dollars to check out all the air conditioning to check for a leak. Later in the day they called to say they could not find a leak but they could put $50 in Freon in the system and that would likely last another 3-5 years because my Freon had probably dissipated in the 9 years I had owned the car. I wondered why I wasn’t give the $50 option at the start rather than the thousand dollar option. When I came to get the car and drove away the service light came on. I turned around and went back to be told that they didn’t know I wanted the service done even thought I told the service tep on the phone twice that this wa why I was coming in, of course if they had bothered to ask me when I brought it in rather than leaving me waiting for 45 minutes and then sending the car back to the shop they might have learned that fact. They called me then to tell me the mechanic had found a worn out hose. I told them to go ahead and fix it for another $800. When I came to pick up the car the service rep told me that they had noted there was a worn out hose that needed replacing. I said that I knew and had authorized that repair last night. Oh we didn’t know that was the response. So I said can I get my car now (I had been waiting 15 minutes in the service area waiting for someone to talk to me at that point. Then they said the car wasn’t washed but was in line so should be ready in 10 minutes. I said I had another appointment and didn’t expect it would take over half an hour to pick up a car they said was ready for me. I had to leave and come back again to pick up my car - my fourth trip to the dealer in two days. Finally after $2,000 + service charges I got back my car. All they had done was put Freon in the air conditioning unit, replaced the windshield wiper and put in a new pump. The rest was labor just poking around the car for several days. What a rip off. I will never go back there again. Too incompetent and the most customer unfriendly shop I have ever had the misfortune to deal with.

I was thoroughly impressed by all the staff at Mercedes Benz Bellevue from the moment I started looking at my car all the way through purchase. Everyone I worked with was highly professional, prompt, and detail oriented. Jacob went the extra mile throughout the process and quickly answered my text messages with detailed responses, personally installed my all-weather mats, got me an incredibly smooth and hassle-free trade-in experience, and generally provided customer service par excellence. It is especially notable how everyone put forward such excellent service in the midst of a pandemic, and the dealership took social distancing, masking, and cleanliness seriously.

Convinient location, very helpful and curteous staff, excellent options, very professional service dept. Excellent car buying experience

Just care about the sale and large service fees for my lemon of a vehicle! Stuck with it now :(

Highly don’t recommend buying a preowned vehicle from here. I repeatedly asked for a multipoint inspection report but they didn’t give me one and verbally said everything was checked by the mechanic. When i took this for my first service they showed me 2 leaks that together cost 1.5k to repair, service manager won’t cover the costs. Did a big mistake trusting that everything would be ok because its a “reputed” dealership.

great service and everyone is really helpful. I get my car serviced twice a year.

Great experience with David Song in sales. Very attentive, patient, understanding, and wanted to understand our needs for a new vehicle.

The customer service is very attentive at Mercedes Bellevue-down to the detail. From the greeter to the advisor and finally the mechanic/technician you can tell customer satisfaction is a high priority.

My wife and I just bought a new car at this location. The entire experience was excellent. Thomas Mioc is a very warm and friendly salesman who took care of all our needs and helped us close the deal without any hassles. Highly recommend this location if you are in the market for your next car!

Bellevue Mercedes service always provides a white glove experience. They treat you like a....Mercedes owner. Very professional, accommodating and personalized. All good!

Customer service, Raymond (our sales person) ready to assist and was able to answer all of our question. He listens to what we wanted in out Mercedez. Finance Officer Tudi was awesome. Professional and knows her job well. Great Team !!!

😀I got excellent service

Efficiency, Friendliness, Quality of Service.

If you would like to buy a car at Mercedes-Benz of Bellevue, ask about David. As a person, he is very kind and very nice. He will provide you with the best service because he is very professional. Also, he will go above and beyond to make your favorite car to be affordable for you.

Very professional, showed safety regarding COVID, no pressure tactics.

Went for a recall service, waited long time after the issue was announced. Good service Plus did good job cleaning my car

I was car shopping this month, something I really don’t like to do at all, and I must say that Jacob Baker from Mercedes-Benz Bellevue made the whole experience actually very enjoyable! He was professional, informative and not pushy whatsoever. I really felt he was genuine, honest and was really trying to do right by me. The GM and Ashley from financing were also fantastic. Ashley specifically was a wealth of knowledge about leases and again I felt very comfortable with her recommendations and financing options. I walked away with the car of my dreams at fair price and a gigantic smile on my face :) I am no longer an Audi or BMW girl, I am Mercedes Bellevue all the way! Thank you for making the experience so fantastic Jacob Baker and the Mercedes-Benz Bellevue team!

I was car shopping this month, something I really don?t like to do at all, and I must say that Jacob Baker from Mercedes-Benz Bellevue made the whole experience actually very enjoyable! He was professional, informative and not pushy whatsoever. I really felt he was genuine, honest and was really trying to do right by me. The GM and Ashley from financing were also fantastic. Ashley specifically was a wealth of knowledge about leases and again I felt very comfortable with her recommendations and financing options. I walked away with the car of my dreams at fair price and a gigantic smile on my face :) I am no longer an Audi or BMW girl, I am Mercedes Bellevue all the way! Thank you for making the experience so fantastic Jacob Baker and the Mercedes-Benz Bellevue team!

Excellent customer service. They always go beyond to make things happen.

Great service and always fast.

The service person who took care of my car was open, candid, and professional. it was a good experience.

Excellent service. I would definitely recommend service to be performed at this facility.

Good service Josh from the service department is amazing

Heru was very nice and very courteous. He answered all of our questions and made sure the car was ready when promised. He is very professional while being personable.

Great customer service from Daniel at Mercedes of Bellevue!

Sarah Q is the most amazing service advisor. I would highly recommend Mercedes of Bellevue.

Jeffrey Lewis was super nice and I'm very satisfied with my service and my GLA! Jeff provided great customer service and he took the time to to find my dream car. Thanks Jeff!!

Great experience in the buying and service process

David was fantastic at helping my wife and I buy a car. We walked in, he made time to fit us in even though we didn’t have an appointment and pulled a couple vehicles for us to test drive ASAP. He then gave an extremely detailed demo of all the bells and whistles and made sure to set us up for success on our test drive. When we returned from the first test drive of the GLA he already had the GLC waiting for us to pop into. We got back and immediately told him to get us the paperwork to buy the GLC fully loaded. He identified that I was an Amazon employee from my paystub and even told me about the employee purchase plan credit and helped me fill out the paper while our trade ins were being evaluated. We then got full Kelly book value for our trades, when Chevy down to road offered us 8k lower on both of our trades. Overall a fantastic experience and very happy they helped us lock in a 1.99% interest rate with full maintenance package!

Always greeted warmly when I arrive, courtesy vehicle waiting and a real-time estimate given for completion. My service advisor Sarah Q. Was very cordial and helpful. Looking forward to my next service visit.

Went for airbag recall-related service and incidental puncture noted in one of the tires; very prompt service and excellent follow-up; got a loaner car; great experience.

I went to there for annual maintenance. when they finished and returned my car. I found that three tires had low pressure. I told them to check on it. A few minutes later, they told me I was good to go. But just out of the service center, low pressure warning appeared again. 😱😱😱Obviously they did nothin to it. I was so frustrated! Do I deserve it? Do they know it's dangerous for driver? 😡😡😡

Excellent customer service. This is the second car I have purchased from Bellevue Mercedes and I cannot say enough good things about my experience. Both times I have used Heru as my sales rep and he goes above and beyond to make sure all your needs are met.

I visited Mercedez in Bellevue, WA, met the agent Daniel Boggs for my repair issue. He is very kind and welcoming with hospitalities. I was so impressed as a user. Thanks all.

I have found the service at MB of Bellevue is professional, courteous and customer oriented especially Service Advisor Jesus Guerrero and his team.

Disappointed with the service. 1st of all I was kept waiting - standing outside my car - for 10 mins while the service manager came in.Then the part was not there and I was told I needed to call the parts department to check if the part has arrived in 10 days. I asked why I could not be called when the part arrives instead of me calling to keep on checking if the part had arrived. The Service Manager told me that they did not have the process to to do that unless I left my car for an undetermined amount of time at the dealership until the part arrived. I expect better from a Mercedes shop. I own a Lexus too and as soon as I go there, I am immediately received by an associate and am never left standing feeling if I am ever going to get anyone's attention. I hope the Bellevue Mercedes Benz service center improves its service and pays attention to its customers

Excellent communication and customer service!

I like the way how the take care costumer and car.

The employees are very nice. My tire has a nail and they repaired it soon.

The whole process of trading in an old truck for a new ride was incredible because the employees loved their jobs! Thomas Mioc is the next generation of vehicle sales people. He was respectful and kind. I was embarrassed to drive my old Dodge to the dealership and park in the front but it did not phase him. We made an appointment, test drove a Kia Soul, and the rest is history. I have a dependable and safe vehicle because of Thomas and the finance lady and Delilah. Friendliest people EVER. Thomas went over the carfax and maintenance performed by the dealership before the car was up for sale. He answered my questions. The financing part went smoothly. The key felt good in my hand! I was so happy to drive home that night, with no worries, knowing my family would be safe in this vehicle. Thank you Thomas! Thank you Mercedes Benz of Bellevue! And the best part, I did not buy a luxury car but and I still received the great service that everyone deserves. And that says it all. I would recommend Thomas Mioc and the dealership to everyone!

Is one hour $200 labor too expensive or normal? Yesterday I went there for passenger side airbag recall which is free. At the same time I requested to replace passenger side rear lamp. Totally 2.5 hours spent including half hours washing car. So I guess around one hour was spent on replacing the lamp. And I was charged $200+tax labor fee. AutoNation Collision Center quoted 0.5 hour. I understood it could take twice time here but not three or four times since anyway, replacing airbag needs time.

I did a check engine light diagnostic & associated repair with the Bellevue Mercedes team. My service advisor Malachi Lucey is the best! Malachi kept me up to date as my car was repaired. He was an excellent service advisor! Definitely going back.

The car was damaged in a very specific and hard to reach spot during the recall repair. When I went back to dealership for the third time to resolve it, both the customer service representative and service manager questioned that they did the damaged and said ? as a courtesy we will fix it this time? Not only was I made to feel that I was taking advantage of them but they refused to take responsibility for something that clearly happened during the repair. The service representative was extremely unprofessional and as result of this experience I will no longer go back for service or new purchase.

After reading many of the reviews of this dealership I understand why we were treated with such disrespect. After spending many hours at the dealership working out details of the sale of a used car for our daughter, we decided to Help her make the purchase. We sent in the signed paperwork and were on our way in at an agreed on appointment when we received a call that the the car was just sold to another buyer. The sales manager wouldn’t let me get a word in edgewise when I tried to talk about what had happened. She also stated that this type of thing happens all the time. Unbelievable! I guess unless you are the uber rich, buying a new Mercedes you will get treated like a second class citizen.

I want to give a shout out to Malachi at Mercedes Bellevue. He went to bat for me with my warranty on my Mercedes, and got repairs done as needed. I am very overall impressed with his ability to articulate, advise, and care about my vehicle. Thank you so much! 🙂

Good service. People very responsible and communicative

Great service, well knowledgeable sales people , great products!

Great service received by Greg P. Thank you Greg. You have always been a great guy!

The staff is always polite and cordial. How ever, I had service done and was told it would take an Hour and a half. It took 3 hours!! I didn't have the Luxury of someone picking me up and they do not offer shuttle service due to covid.

We have always been very pleased with the service at Mercedes Bellevue. Ryan Collins is excellent as our service contact. He is friendly, polite, and very knowledgeable. Service is precise and quick which keeps our car humming.

Friendly customer service, however diagnosis was not what was requested and very questionable in legitimacy when taken to another certified MB mechanic for second opinion.

My sale person Yaroslav Romanyuk provided impeccable and professional services. He was amazing to deal with. He listened our needs and got things done fast without the hassle. I appreciate his professionalism and kindness. I will do business with them again in the future :)

Excellent customer service and above and beyond care. Service staff was very courts they are very concerned about the Covid 19 precautions.

I had an incredible experience at Mercedes Benz of Bellevue! They assisted start to finish on the purchase of my dream car and I could not be more thankful for Brandon and the support of the entire Mercedes team. This was my first car purchase and I and high hopes that it would be a positive, memorable experience, and I am so thankful that it was exactly what I imagined! My representative Brandon was so patient, kind, and truly cared about finding the perfect car for me. He sourced the perfect vehicle in California, and made sure the shipment and delivery process was smooth even despite COVID-19 delays. It arrived in immaculate condition, and I am so in love with my new car! Huge thanks to Brandon and the Mercedes of Bellevue family – you all are the best and I can't imagine purchasing my car anywhere else!

My 1st service appointment since buying my car. Chad Dobbs took care of me and he could not have been more helpful. Great service, With the Covic-19 everybody keeps their distance Good customer service.

Great service, With the Covic-19 everybody keeps their distance,drop your car off and pick up a loaner all that is clean and Sanitized. Good customer service.

I have had nothing but excellent service from this place since getting my first Mercedes in late 2017. This week I was there for an interior detail and regular service and when checking out today, there was an issue with their system. Instead of having me hang around while they figured it out, Matthew and Justin just took care of it and sent me on my way!! My car looks beautiful and I’m looking forward to my next one that is currently on order. Thank you so much!

We walked in and stood, ignored, for over ten minutes, while employees chatted with each other but not with customers and for sure not with us. Finally a woman, without a mask and without keeping her distance, walked over to ask us if we had an appointment. When we told her that we hadn't known we needed one, she told us that due to Covid safety precautions, we needed to have an appointment. That would have been easier to swallow had she or the bulk of the other employees been wearing masks...also a safety precaution, last I checked. I saw almost no one shopping but many employees, hardly any in face masks, and they continued to chat with each other and ignore us, so we left. We are in the market for a new GLC but will get it elsewhere. Horrible horrible customer service and oh yeah, you guys might want to put on your masks.

I had a good experience with getting an oil leak fixed under warranty, it was serviced in about 4 hours while I was provided with a loaner car. I was glad there was no mention of added expendables for anything which was meant to be covered by warranty

Great experience here, even though we did not purchase a vehicle. Not pushy, very helpful. Yaro was very informative and showed us a couple of great possibilities. It wasn’t in his favor, since this was our first stop in looking for a vehicle, but he was very helpful. We would highly recommend him and this dealership to anyone looking for a vehicle.

Excellent customer service, beautiful cars...

Service Department is excellent. On time, no extras, always right the first time.

Excellent service and customer follow up.

I always get the best customer care from MB Bellevue. They are not pushy when it comes to selling. They let you decide but give you great options. My wife and love David Song. He is great! He delivers above and beyond. Look for him if you're in the area, I guarantee you, he will take extra good care of you!

The service at Mercedes-Benz of Bellevue remains to be of good quality and generally responsive. Service Assistants and Managers make an effort to satisfy customers and will at times go above expectations. On the less positive side are the personnel turnover and the reduction in shuttle service since Barrier sold to Auto Nation.

Great service, battery died towing service picked up my car, workshop replaced it was under warranty! Thank you!

Not the level of respect or customer service that I have experienced at other Mercedes dealerships.

Had my oil changed on 4/11/20, workers were wearing masks and people were social distancing themselves. I was in and out within an hour. Car is humming like it should.

My service advisor was Jesus. Very polite and efficient. The Service Department seems to be very well run.

The service was great and service advisor Jesus was really good.

The people at the dealer was very friendly and helpful especially the sales person. It was a pleasant experience.

Professional and knowledgeable service reps who care about their customers. Excellent service! Thank you

We just had our suv serviced last week. It also needed the front drivers seat repaired and while we were at it we asked if it could be detailed. Our service advisor Sarah Quinonez was amazing and kept us up to date until we picked it over the weekend even while she was out of the office. We couldn't be happier with the level of service we received from Sarah and Mercedes Benz of Bellevue!

Insincere, incompetent, rude, unapologetic sales people with "do not give a xxxx about customer" managers which clearly shows why sales people turned out to be that way. You care only when you going to buy and put your money down, after that customer means nothing to you. Valuing customer is not just sending out BS follow up emails, what matters is how you address customers concerns and how you indeed treat them. I just believe you don't care. The only reason I am providing feedback is coz I was already your customer, I leased a Mercedes few years ago. This was my second time I came to your dealership and I don?t expect to get ripped off so I wanna let you know what kind of dealership you are. You sold me a faulty car by deception and extremely poor customer service following up: 1) first in test drive when I asked your sales guy why TPMS light is on, he said it?s because weather is cold and it will go off after driving. It didn?t go off, and when I was purchasing car I asked him to check that sensor to make sure it is working, he came back said sensor is fine it is just needed to be reset by infiniti dealership then it will be fine. Probably he didn?t expect me to go to infniti dealership the next day after purchase and figure out he was lying to me. Other problems showed up on the car like brakes start making noise and when I showed it to other mechanic they said rotors and brakes all need to change immediately. That tells me either how crappy your inspection is or how insincere you people are. 2) After my purchase, next day I realized one of fug lights is off. Sales guy told me bring the car to service we will fix it right away. I gave him exact time (8:30 am) to bring the car and he confirmed. However, when I brought the car @ 8:30 am apparently he did not check with service department and no appointment was set for me which I expected it should've happened, as a result of this mess, the part was not in house so they had to order it so my trip was completely waste of my time with hassle. According to your service guy if the part was already in house the job would not take more than few minutes of my time instead of ended up with no car and taking back and forth uber. When I brought this up to your sales guy, he even didn?t bother to apologize for this headache coz of his lousy unprofessional customer care job. Even after they fixed the light, nobody even gives a xxxx to call me the car is ready for pickup. Anyways I was able to figure all these faults within 5 days of purchase and returned the car on time and did not let you treat me as stupid person to be taken advantage of. So screw you, you definitely lost my business all for good and never ever recommend to anyone to go to you for any purchase. Just having Mercedes title doesn?t make you got high standard levels and ethics.

Service was Fast and Easy - glad I have a serve agreement.

My experience from beginning to end was flawless. Flawless, from picking out options and speccing a car, officially ordering the car, waiting for delivery, and finally delivery day! My rep Gregg of MB Bellevue was always in contact whenever new news was available regarding my car. He is extremely knowledgeable about the features and has an eye for detail! I highly recommend anyone looking for new or used MB to visit this beautiful dealership.

not satisfied may be looking for a new place to have my Mercedes serviced. I am a 40 year mercedes owner. Bought in bellevue.

MB Belllevue has an excellent service center. Car was done on time, it was easy to schedule an appointment and the entire staff were friendly and professional. They are definitely not like some of the other dealerships around. They are clearly at the top of their game.

Always an expert and pleasant experience. Even though my car is a 2011, the team takes excellent care of me.

Brandon and Tuti were both outstanding and a pleasure to work with. They made the automobile purchase very enjoyable and smooth. Excellent experience. Wonderful facilities.

Checked in at 1:40 took 1 hr to check in . Didn?t leave that dealership until 5:30 with a toddler . No one said hey this is where our waiting room is . No one communicates effectively. Guy was new ok I get it but after they all saw how long the check in was going someone could have stepped in . Asked for a loaner they said no , I understood why . So I asked for shuttle . Another nightmare in itself . Asked how to change radio station in my car No one knew .

Chris Santiago was very helpful. He always was so nice and kept me in the loop with progress on my car everyday. Mercedes Benz of Bellevue is lucky to have such a wonderful service advisor who cares about his customers.

I am very happy the car I purchased from Mercedes Benz of Bellevue Salesman Jason Wisher helped me he was very friendly and polite If you want to buy a car I recommend this dealership and find Jason you will be glad I like to say I got a very good deal on my car 🚘

Great staff , was welcomed so quick , got a great loan car , dealer provided good communication

Great experience. I take my car to them........all the way from Port Ludlow. I’ve tried other Mercedes dealerships, but Bellevue is heads and shoulders above them all. Malachi is a special person! Excellent service and follow up!! UPDATE APRIL 19,2021 Giovanni continued my excellent service at MB Bellevue. I made an appointment to replace a recalled air bag. Everything was completed before my estimated departure time, which was a tight schedule in order to meet the Ferry, and a free loaner car was made available for my use.

We purchased the car less than 1 year ago with an extended 2 year warranty. I took the car in to have the emergency brake adjusted and after dropping the car off, didn't hear back on their diagnosis for almost 2 days. The service rep was uncommunicative and after that time I reached out to the service manager (Eric Gordon - the only saving grace to Autonation / Bellevue Mercedes); he said he'd look into it and get back to me promptly (which he did). Yes, the assemly would need to be replaced and they would cover the entire cost. He said he or one of the team would get back to me the next day with a completion time. I hear from the original service rep the next day saying that the "assembly needs to be replaced, he can't find any record of my warranty, and that I would be responsible for the entire $1,100." At this point, Eric (service mgr) gets involved again and clears up the situation for the rep (Malachi). When checking out Malachi proceeds to justify his lack of communication and knowledge of my file. He asks me 4 different times for a favorable review and gets frustrated when I point out how where he and Autonation fell short in the process. Here's the recommendation, "Don't get stuck with Malachi". Ask for the service manager, Eric Gordon.

Excellent service. A nice man greeted me (Jerome) and Sarah (service advisor) guided me through the check in process. Sarah also gave me several updates on the service work on the car. They even finished the work early and for a bit less than the quote. An exceptional service experience.

Everytime I take my GLS450 in to be serviced I love how I'm treated. Jesus is always so caring and accommodating to what I'm asking/wanting. Before I got my Mercedes I used to dread servicing my vehicles because I always just felt like another number. I recommend this place every single time!

Service Rep Jesus was respectful and knowledgeable in his line of work. Makes customers feel comfortable, like dealing with a family member. Excellent customer service, a model for others to emulate!

Had a great experience working with Bernard, Delilah, and Lorenzo at Mercedes-Benz of Bellevue. They were attentive, knowledgeable, and a real pleasure to work with. Would easily recommend this dealership to everyone I know.

Wonderful service and fair trade value. David provided us with top notch communications and service!

Jesus in the service department was exceptionally friendly and professional.The recall work was done in a timely manner.

I just took my car in for a faulty fuel line and, as it turned out, a battery replacement. The staff was great, from Devon greeting me and checking me in, to Milachi, my service Rep. Since it was under warranty, I didn't have to pay anything. When I returned my loaner car, Devon and Jerome were very helpful and welcoming.

Bernard and Jason were wonderful and very professional that made my purchase exceptional.

Great customer service to lease the car that my daughter liked it and fits in our budget for the monthly lease payments.

Love the new Mercedes cars. Great technology. Bellevue Dealership is the best to work with. Salesman really know their products, especially the new cars

Excellent !!! Have gone to this place for my recent car service and Sarah helped me lot to make me understand the details of the service, provided timely updates.

We had a great experience buying our second car from Mercedes of Bellevue. Jeff our salesman was fantastic, and Morton and Ashley from finance made the process super easy.

Took my c300 in for first service.Service Advisor was extremely knowledgeable and helpful.Answered all my questions. Made the whole experience very pleasant. Thank you!

I am thankful to have service here. Everyone is professional. All process are so easy and non-stress.

Sarah was my service advisor and kept me advised via text if the status throughout the process. I was able to have a courtesy rental car and they returned my car to me washed!

Great dealership with great employees. Great employees, manager and cars. So much better customer service at Mercedes than Range Rover. Lindsey was my salesperson and she was the best!

The quality of this place has gone down: 1. Normally I drive in , wait in my car, a sales person will come in 2 min, check from a list, tag the car and then walk you to the service manager. This appt, no one showed up, went to the front desk where I was waiting for 10 min even when there were 2 reps(and an add like 3rd one who showed up after few min) and just 1 car ahead of me. 2. Tire pressure was not checked, as soon as I drove out after servicing the low pressure indicator turned on 3. I was willing to wait for 2 hrs, for a bulb replacement (had to leave by 12 and my appt was at 9:40 am), yet the service manager told me that it was not enough time to wash my car and marked the request as do not wash. All work was completed at 11:15 and obviously the car was not washed.

Sarah my Service Advisor did a excellent with follow up calls and handling the service and repairs performed on our GLK. Tony H. my Technician is the best !

Excellent service. Michael Roberts was very helpful and friendly.

I brought my 2019 C300 for comp service and to adjust the windshield wipers. The left wiper chatters across the windshield during any rain. They advised that there was nothing wrong. When I left the dealer it was worse than when I brought it in. It was so obvious. If I would have noticed this issue before buying the Mercedes, I would have not bought it. This should not happen to a luxury car. I would not recommend this service center.

Service team and support teams are grossly understaffed. Very hard to get person on phone for an appt or service update. When go to drop off or pick up car it is like a ghost town. So frustrating that it makes us seriously consider not buying another Mercedes.

Dropped off my car for service. Was not provided a list of what would be done to the vehicle, not a cost estimate. Service was completed in under 3 hours. Picked up my vehicle, and was not provided an invoice until I asked for one (they were, however, quick to take my payment card). Only after I had paid the invoice and requested a breakdown of the service was I provided the invoice. No offer was made to walk me through. The service rep did ask where my gas tank was at (full, why do you ask), because he thought it prudent to add a fuel additive. When I said I would appreciate him running those things by me first, no offer was made to a) adjust the invoice, or b) apologize for not consulting with me. I packed up to leave, and the only other words spoken to me were goodbye. MB, I expect more. Please do better.

I had a good experience there. People are friendly.

The buying process was great. Malachi at the dealership was terrific and very helpful. He made an effort to put our requirements first and was very knowledgeable about the models we test drove.

I bought a very expensive car here and you would expect the best possible service ever. The salesperson was ok, I had to wait almost 2hs for a cash operation (nonsense). I also purchased a few extras and the windshield hydrophobic protection. Because I was on vacation that week (around holidays) I asked them to keep the car and apply the protection (it's a 30m work) before delivering the car. The next day after multiple attempts I picked up the car. The protection wasn't applied, the car was dirty and had some scratches on the inside. The salesperson didn't even bother to make it right and asked me for a 10/10 review!. It took them another week to set up an "appointment" to apply the windshield protection. I had to wait for over two hours to get the service done. The worst part is that the protection is not hydrophobic. The manager offered me some goodies to make it right, when I asked them about it they said "the person is not in the office today" - how convenient. This dealership is really bad and I am considering on doing the maintenance in Lynwood in the future.

Kevin made buying a car so easy!! We were in and out in 4 hours. He even helped get the electronics set up before I headed out! Nice touch. Thank you Kevin!

Everyone is always friendly/professional and go the extra mile!

Courteous professional service team.

The attention from from Wayne at Mercedes Bellevue Wa, was professional, fast and well done.

Brittany was amazing! She was extremely empathetic to our needs and provided us with excellent options for our new MB! Thank you Brittany. We love our new car:-).

I would like to compliment Michael Roberts. He has been most professional and gone to great lengths to assist me and I would definitely recommend him to others for his excellent customer service!

Good follow up and service - advise what need and not needed -

A super nice experience and only helpful employees. Thank you very much for your patience and for answering our 1000000 questions as newcomers.

Friendly clean environment, bought a CPO 2017 C300 at night in the rain. Got it home and it had a scuff on the rear bumper and a softball size dent in the passenger door. Not sure if I like the no haggle price but oh well. It’s within the budget and better than a lease

In 2019 alone, my GL550 has been in the shop 8 times for the same issue. It shutters/shakes at highway speeds. On the 7th time and $5000 later, I find out this is a known issue. The reasons/service performed on the vehicle make no sense and they have done the same thing multiple times. Replaced all the tires/wheels 2x, alignments multiple times, replaced gas cap, cleaned wheels and balanced the tires, replaced brake pads, wrong fluid levels, replaced spark plugs, took wheels off and on. It seems that Mercedes would want to Lemon this car rather than perform/invest labor on it.

Always great service! Highly recommend!

No words! Great customer service more than expected. Jason is really good in helping you out and meet your quotes.

Both the Customer service and the Cars are the best in the Seattle metro area.

Gregg was a very helpful salesman in all aspects of the purchase, I was very pleased..

I don’t feel the advisor was totally honest with me. After checking my car he told me that the repair would be around $400. I was there for 3 1/2 hours waiting for my car and when I received the bill it was close to $800. I don’t feel comfortable about doing business with this dealership but I’m stuck because we bought an after purchase warranty from them.

We recently got GLE 2020 from Mercedes of Bellevue. Malachi Lucey is awesome! He is kind, patient & a great salesman. He guided us through the whole process of booking the car to owning it. We went for a custom build & he took time to explain all the available packages & suggested to us ones which are must to have. He has vast knowledge about all the features & he never pushed us to buy any specific package. He kept us informed about the updates while the car was in production. We got the car exactly on time which he committed. We would recommend Mercedes of Bellevue & Malachi specifically to all my friends & family. Thank You

I just bought my 4th MB in 5 years and dealt with Heru Tarjota. Heru is one of their top salespeople and I can understand why. He was very attentive to my needs, helped me to get the best deal and I drove away in my new, fully loaded, 2020 GLE. He has given me a tutorial and will be there for me when I need remedial training (which, for me, will be several more visits. I would recommend MB of Bellevue and Heru Tarjota for anyone who is serious about buying one of these outstanding automobiles.

Thorough servicing; nothing missed.

I recently purchased a GLE from Malachi and the process was easy. I appreciated the ability to 'Reserve' the car until I could get to the dealership to test drive. The no haggle pricing makes things stress free as well. Thank you MB.

The service experience is fantastic. The team is thorough, timely and communicative. I love my service lead Justin. He is awesome and made me feel at ease with the service process Thank you MB

Kathryn is a great sales person. The minute I took the test drive, I knew this was the car for me. It's been 1 week today.Thank you Kathryn. I love my 2016 E-350.

I visited this dealership twice for test driving a certain model of the car. Both times, I told the sales agent that I want to upgrade my car to this specific model and to let me know if there is availability in the inventory. There was NO response (no email, no call) from anyone both times. Either the guys there are not interested in selling the vehicles or they dont have time to look through their inventory. Poor customer service (not even including details about long wait times).

From the moment I pulled into the service department I was greeted and treated so well. My service advisor, Jesus, was outstanding. He explained everything. He was professional, friendly and did everything he said he’d do! Thank you Mercedes Benz of Bellevue! Cindy Gibbons

Has a great experience getting my 2016 SL. Love the car and the great service.

Service is great, especially the sales associate, David Song.

We came me and my wife on Sunday after making an appointment with Katherin on afternoon , she was not experienced in cars and we aasked her about manger and she would not bring him up till we insisted even that he came by looking at us and he finally came with a rude personality and said that they solid on their prices and will not talk about anything and left and did not come back and he was ready to go home because we saw outside crossing the road leaving his work and it was so unpleasant drive for us foe 1/2 an our and for nothing and for the worst customer service in car dealer place we ever had and we could not believe it that was in Mercedes and Bellevue area, they need to change their staff and managers and they need more training for customer service and respecting their customers and I do not recommend this place to anyone up till further corrections made .

WE went today (me and my wife) to buy SUV , the car sales woman (Kathryn) was rude and we asked to talk with manager shift and she refused and finally he came where he was really more worse than her and did not talk or sit down even with us and told us the price that will not change and gave us very low price for our car(because we were trying to trade in our car) , he was finishing his shift so did not want to talk with his customers or even attend or even listen to them . The worst place we ever been to buy a car that we felt badly treated as customer,really we do not recommend any one to go there , they should feel ashamed of their dealership customer relationship and services .

We went today (me and my wife) to buy SUV , the car sales woman (Kathryn) was rude and we asked to talk with manager shift and she refused and finally he came where he was really more worse than her and did not talk or sit down even with us and told us the price that will not change and gave us very low price for our car(because we were trying to trade in our car) , he was finishing his shift so did not want to talk with his customers or even attend or even listen to them . The worst place we ever been to buy a car that we felt badly treated as customer,really we do not recommend any one to go there , they should feel ashamed of their dealership customer relationship and services .

WE went today (me and my wife) to buy SUV , the car sales woman (Kathryn) was rude and we asked to talk with manager shift and she refused and finally he came where he was really more worse than her and did not talk or sit down even with us and told us the price that will not change and gave us very low price for our car(because we were trying to trade in our car) , he was finishing his shift so did not want to talk with his customers or even attend or even listen to them . The worst place we ever been to buy a car that we felt badly treated as customer,really we do not recommend any one to go there , they should feel ashamed of their dealership customer relationship and services .

Excellent experience. Chris was very professional and responsive. The process was smooth and comfortable.

I took my GLC 300 coupe for its first service. The service completed promptly. And the consultant Jesus Guerrero I worked was professional and friendly.

They sold us a clear plate service (in house vendor) for our brand new E63s AMG only to take off the badges off and not put it back on because of "liability" reasons. The clear plate process took 2.5 months to complete as a result. Reached out to the dealership but it took over a month for them to offer any type of a resolution and they refused to make things right to satisfy their customer's complaint. It was their profit first, customer second. We will never return to this dealership to purchase a vehicle ever again.

I sent my car here for a service. The whole process is mind free. The service consultant, Brandon Bridge, is very professional and helpful. Highly recommend!

The customer service was excellent. Prompt, personal & professional.

Good price and quick appraisal for trade-in, friendly atmosphere, best value for the money for loaded vehicle, easy access to the dealership location. Would recommend to a friend.

Brandon is one of the best & most professional service staff in this dealership! His professionalism, communication, and knowledge of the product is impeccable. We bring our AMG GT’s to see Brandon and only Brandon as he leaves our vehicles in better condition than we left them. Me and my husband enjoy our experiences here more than ever since Brandon has worked in Service as well as the service greeter that is at the front counter with the hat and bow tie. Highly professional staff and highly recommended.

On Aug 2 I brought my R350 to Benz of Bellevue to be diagnosed and the service advisor Sarah said she will call me later with the results. 2 hours later she told me my vehicle need all 4 wheel speed sensors replaced. Cost was $1722 +tax. The price was high so I asked if there was a 10% discount and also for a draft of invoice or list of the parts & fees. She started to get unhappy and angry at me and wouldn’t give me an exact price or details. After talking for like 20 minutes she hung up and few minutes later she texted me that the parts and labor total is $2166. I was so angry and frustrated because on the phone she gave me numbers $1586 + tax and just because I asked for an invoice or just a list of parts/prices that she wouldn’t give me, she raised the price by several hundred. I was so frustrated that she made the price higher than before by so much! I ended up going to Benz of Seattle that gave a very fair price for the same work as well as detailed papers showing parts/prices. Great people and very helpful. They also didn’t get frustrated because I ask clarifying questions or because of my accent and my English isn’t perfect. Also did not get angry at me or raise the price by $500 because Waste of time and $200 by bringing my car to Benz of Bellevue to get a diagnosis but no details or help. Just an bad experience and terrible service leaving me angry and unsure about what happened to my car and what needs to be replaced.

I made an appointment for my gl450 airbag recall service but advisor told me that they did not have the part so they are looking for "compatible part" because I made an appointment online. I think they should be able to check my reason for my appointment and may be order the part or at least give me a call to let me know that they have to order the part. Now I have this "compatible" part installed and don't even feel "safer". Then I pointed out that I have 2 problems with my car and my little parking light went out. Advisor quoted $170 per problem to check and also YES they will charge you for changing your light bulb. All I can say is that this dealership or Mercedes Benz is not customer oriented but to get every dollar from your client for every service. Clients pay such money to purchase MB for customer service and it's quality not just your fancy looking dealership looking for ways to make money out of your loyal clients.

Walking in just information, I was blown away by Brittany and the whole staff. They are amazing, attentive and will put in the extra hour or three to find you what your looking for.

Andrew got me in quick and was very informative, always gave me updated on my car. I am extremely satisfied with my service!

Detailed and excellent service. My service advisor Brandon Large very helpful and knowledgeable.

Justin my service adviser was amazing. He was accommodate a 30000 mile service when I had originally came in for another issue. He was also easy to reach when I had questions.

I bought a used automobile from Mercedes-Benz, Bellevue and I am pleased to submit that their Sales staff exceeded my expectation in courtesy and product knowledge resulting in a pleasant buying experience.

Get my break repaired same day when I stopped by on Saturday! Very nice service representative Jesus! Thanks you!

Phone system needed to improve, Why all the phone calls went to a call center but not Mercedes Bellevue office? I called more than 3 times just want to get someone to give me an idea when I can pick up my car but voice mail box was full. Phone system need to improve to avoid customer's complain.

The service advisor was late for 30 mins.

Went in for a quick oil change service. Sarah was fast, and got the car done faster than the quoted time.

Fastest service ever. In and out in less than hour. Very impressed.

Great professionals. I bought a part that ended up to be wrong and after two hours of them trying to fit, they gave up and did not charge me for the work. Very professionals. I always go there for servicing and every time I have a great experience.

My service rep, Chris Santiago went the extra mile for me , bringing to my attention a duplicate extended service contract and with his expertise guiding me to what I needed for maintenance on my vehicle. Thank you Chris and as always, Jerome. Auto Nation Bellevue would not feel like home without you!

We were looking to replace our SUV and test drove many different brands. We felt the MB GLC 300 was the size we needed and it had the best ride and value. This is our first MB and the buying experience was great; no pressure.

Excellent customer service from David N! He was very helpful throughout my buying experience. He continued to follow up with me on my questions after I purchased the car.

I have just signed a lease of a Benz C300 2019, it is a fantastic car. It is driving smoothly, and really powerful, the whole system is fully satisfied my requirements. The guy who helped me is Malachi Lucey, he is a really really nice person, and I would really appreciate his help. He showed me all the features of C300, and let me test drive it. I have specific requirements to upgrade the sound system, want to have a big screen. He helped me find the perfect car based on my requirements. If you want to find a person who can help you to find your dream car, he is the right one!

It took me 7 hours for service A instead of 2-3 hours as promised and the 2 complaints I had was not fixed despite the wait. Car wash was not done too. The service consultant was gone way ahead of what time we agreed to meet up and do some brief on the status of the pending repair. Very poor service!

Great Service! Ryan Collins got me in and out quickly with all service items done well! Thank you, Craig Gaudry

My experience was good and everything went well regarding the problem I had to the quote and then the final bill

David is really a good sales and they have good sales team, they help us to get the right car we want, appreciate, thank you.

Prompt, responsive, courteous, thorough, professional -- everything you could expect from a top-of-the-line dealer. Brought in an older model E350 for diagnostic, received detailed service plan/recommendations and courtesy fix of smaller issues. Highly recommended.

The staff makes you feel like you matter to them. They go over and above consistently. The service is always timely.

Mercedes-Benz US Region, Mercedes-Benz Bellevue done very Good service! They serious investigate and responsible for my car engine trouble. Ryan Collins ( Service Advisor ) and John Hubble (Technical Foreman) earnest their duties, they done a good job. I am sincere thanks!

Excellent service! Very attentive and knowledgeable.

Excellent service from Gregg! True professional very consultative and not a pushy sales person.

Alex was FABULOUS to deal with...very professional and enjoyable. Love my new car. Upsetting that my second key could not be keyed while I was there..I waited 25 min for no reason as they couldn’t do it.

I went here literally an hour before closing and check out a used car, it was nice Ryan Libiche was so awesome and didn't in any way make me feel uncomfortable and let me know they were technically closed. I didn't get out of there til sometime almost close to 10pm with all the paperwork etc. and the credit guy he was so nice as well. I loved the fact that I was able to go in there not be pushed to buy something else and be rushed since it was so late. I definitely will be back.

Andrew really takes care our concern and make things right.

The car was in for it's 30k service. Still have problems with my Apple phone on the car system, but that is a MB issue not a dealership one.

I went for service and overall experience was great, service advisor was great with everything right from taking the car and keeping me updated with the service completion.

At the time I bought my car from this dealer in 2016 I paid for four years of service. Yesterday I had the car serviced, as scheduled, for the third time. When I went to pickup the car my advisor told me, while obviously rushed and focused on other matters, that everything was fine, including brakes, tire wear, air pressure, fluid levels, upgrading of software, etc. I left and started to drive home, but immediately noticed the instrument panel indicated that the tire pressures were grossly incorrect. I returned to the service area. The service advisor never came., but a nice young man asked me how he could help and I told him. He then pumped the tires to the appropriate pressures, apologizing for the poor quality of service I'd received. If the mechanic who "worked" on my car didn't even get the tire pressures correct, do I have any confidence that the rest of the service was done properly? NO! Would you?

Alexa in service department was so caring and professional. We were traveling when a check engine light came on. Alexa got our car in to figure out what was wrong plus she gave us a nice loaner car. Thank goodness problem wasn’t something extensive and she had us back on the road that evening. Then she called the next day to see if car was still okay. Alexa is a great ambassador for Bellvue MB.

Very accommodating,understanding and reliable people.⭐️⭐️⭐️⭐️⭐️

I bought my SLC300 from Ryan. He is very well versed in all the Mercedes Benz cars, very helpful and greets his customers with respect, he is very honest and upfront. I love working with him. I would recommend contacting Ryan if anyone is thinking about buying a Mercedes Benz in Bellevue.

Great purchase experience with David Song. He is patient and provide us a lot of information, which helps a lot for us to make a purchase decision.

Sticker Shock" was my reaction to the cost of this 8 yr service! Then they found some issues that needed attention/replacing, so again $$ shock. Michael was able to bring down the final bill so I was so relieved!

There service is excellent and they will give you a loaner.. I had four Mercedes-Benz car in the family. We all enjoyed the luxury and comfort of driving each one of them! Try and you’ll going love and treasure to have that kind of Luxury and comfort in your life!

If you want to buy/lease a Mercedes Malachi Lucey is your guy. Extremely responsive, great personality and professional. He made the whole process easy and fast. If I repurchase a car, I would only go to him and his team. They did a great job taking care of my family and me.

Nolan was very helpful, knowledgeable, and not pushy at all!

My driver's seat needed repair. MB of Bellevue made sure everything was taken care of flawlessly They even had a shuttle driver pick up the key for the loaner I used because I absentmindedly brought it home Ryan the service adviser was in touch with me by text constantly updating the status of the repair I am always impressed by their organization, 5 stars all the way

A great place and awesome team - I went to service my car there and I really appreciate the service team over there for the great attitude and the wonderful service

Prompt, courteous, professional. Active listeners. Worked hard to get my business. My sales associate, Dan, was outstanding and a number of the management and staff also took time to reach out and introduce themselves to me. Great experience.

Had to get a new key. Should have it today. Turn around was good

It was great to have us treat as a valued customer , and Heru the sale' man was superially awesome to help us complete all the process we have to own it