Recent Reviews from Mercedes-Benz of Bellevue

We stopped to test drive *any* car with lane assist and adaptive cruise control. After over 30 min of waiting at a table it was determined that no cars were available. I would've preferred to know that sooner.

These guys don't deserve one star! Completely miss lead my family on the true condition of the car we purchased. 5 months later my wife is broken down in the middle of the hwy with my one year old son in a car that couldn't even be moved off to the side of the road. After having to direct traffic for and hour in the middle of hwy to avoid there be an accident we get the car to the shop only to find out this amazing car this dealership and there mechanic swore up and down was a great car and we would have no issue with. Turned out there were safety concerns that should have been delt with before the car was even sold! We were so excited to finally have found the car we wanted after looking for so long. We asked multiple times and questions about concerns we had and we were told everything is running and working great. Do yourself a favor and never purchased anything from these guys. They care nothing about you or your familys safety and the cars they sell. Putting my family in danger is unexceptionable and unforgivable. So I'm telling everyone if you value your familys safety don't go anywhere near this place!

All sales associates were very friendly. Associate that was assisting me (Malachi), although new made sure all my questions/concerns were answered.

Was terribly dissatisfied with the car service part of the dealership. My Mercedes-Benz broke down as a brand new car so I took it to their dealership to get it fixed. They told me that my car would have to stay over the weekend which was dine with me... However I kinda had to have a car to drive which they refused to compensate for. And therefore the rental money had to come out of my own pocket. Very dissatisfied and highly annoyed. Would not recommend for future uses.

Seamless in every respect from the time you pull your car in, until you return to pick it up; completely professional service.

Great customer experience, they are always on time.

Great experience. I Would shop there again. Service was exceptional.

I brought my car in for service two days later they said they need the car for a couple more days. (it happens) When they called me, I was told to talk to Justin the next morning for a loaner car. I called Justin at 8:00 am and said I would be there in a couple hours for a car. When I arrived I was told by a person at the counter Justin was busy with a customer and I would have a hard time getting a car. So he wrote down my information and said " I will put a note on his desk and hopefully he see's it" WOW I said that wasn't acceptable so he told me to wait and he would get a rental car. Over an hour later the rental car place picked me up. I am still shocked by the comment and how overall there customer service is. Reading other reviews I called and left a message for the General Manager and have not heard back.

Terrible service

During my first car service, Chad keeped me informed every step of the way! Great customer service!

Had a wonderful experience working with Matt and the entire staff.

I took my CLA250 for servicing . I had called a couple of weeks before to schedule an appointment. I drop my car off and come back to work . I get a call from the servicing department saying that my car cannot be serviced because there is an outage of CLA/C class oil (Oil Change).I had talked to at least 4 of your representatives in the process. - scheduling my appointment, gettting the confirmation call and 2 while checking my car in and none of them had the knowledge that my class vehicles were not being serviced. I am getting constant emails for review on my service and experience which did not happen and i have not received a single email on the status of the outage. This is not the kind of experience you hope to get from Mercedes. Very dissapointed.

My service associate Rick was great but the overall place feels badly managed/organized and over priced for the service you get - they tell you you’ll be helped in a second and it’s 10mins and you still wait - I’m told my car was ready at the door and it took them another 15 mins to locate it and bring to the door for real. I don’t mind about waiting, I need to be communicated what they can do and can’t

I took my CLA250 for servicing . I had called a couple of weeks before to schedule an appointment. I drop my car off and come back to work . I get a call from the servicing department saying that my car cannot be serviced because there is an outage of CLA/C class oil (Oil Change).I had talked to at least 4 of your representatives in the process. - scheduling my appointment, gettting the confirmation call and 2 while checking my car in and none of them had the knowledge that my class vehicles were not being serviced. I am getting constant emails for review on my service and experience which did not happen and i have not received a single email on the status of the outage. This is not the kind of experience you hope to get from Mercedes. Very dissapointed.

I had the worst experience at Mercedes Benz of Bellevue. I came in for a scheduled recall service. This was scheduled over 1 week ago. When I come in there, a rude service manager talks with me, then your manager on the floor arrives and calms the situation down, apologizes and assigns a new service manager to work with me. 6-7 hours later, I get a message stating that my car is ready, but NO WORK HAS BEEN DONE. When I arrive there, I get a reason that the part was incorrect. This was scheduled over a WEEK AGO, and you still couldn't get the right part? And then, I was told, that they will follow up in a weeks time once they get the right part for the recall -- NOTHING TILL DATE. I think my vehicle was intentionally handled poorly, and it took you 6-7 hours to figure that the part was incorrect. Very POOR service, I did not expect this as a Mercedes-Benz customer. Please improve your service, and keep to your promises.

I had the worst experience at Mercedes Benz of Bellevue. I came in for a scheduled recall service. This was scheduled over 1 week ago. When I come in there, a rude service manager talks with me, then your manager on the floor arrives and calms the situation down, apologizes and assigns a new service manager to work with me. 6-7 hours later, I get a message stating that my car is ready, but NO WORK HAS BEEN DONE. When I arrive there, I get a reason that the part was incorrect. This was scheduled over a WEEK AGO, and you still couldn't get the right part? And then, I was told, that they will follow up in a weeks time once they get the right part for the recall -- NOTHING TILL DATE. I think my vehicle was intentionally handled poorly, and it took you 6-7 hours to figure that the part was incorrect. Very POOR service, I did not expect this as a Mercedes-Benz customer. Please improve your service, and keep to your promises.

I had the worst experience at Mercedes Benz of Bellevue. I came in for a scheduled recall service. This was scheduled over 1 week ago. When I come in there, a rude service manager talks with me, then your manager on the floor arrives and calms the situation down, apologizes and assigns a new service manager to work with me. 6-7 hours later, I get a message stating that my car is ready, but NO WORK HAS BEEN DONE. When I arrive there, I get a reason that the part was incorrect. This was scheduled over a WEEK AGO, and you still couldn't get the right part? And then, I was told, that they will follow up in a weeks time once they get the right part for the recall -- NOTHING TILL DATE. I think my vehicle was intentionally handled poorly, and it took you 6-7 hours to figure that the part was incorrect. Very POOR service, I did not expect this as a Mercedes-Benz customer. Please improve your service, and keep to your promises.

Rich always takes good care of me. A+++. I would not go anywhere else.

Not inexpensive, but good timely service.

Needed to bring my ML 350 in for service, and only reason for a 4 star instead of 5 is that it was very confusing (no signs pointing the way) to get to the service dept. The road construction in Bellevue is not their fault, but when I brought my car in all the main entrances were blocked and I had to wind my way around in search of the service dept. The girl who made my appt had neglected to tell me about this, so I had no idea of the mess it is until I got there. The next day when I picked up the car, a new entrance was opened making it much easier, however, they needed to provide more signage the day before. There are too many cars right now on property making only a 3 star for facilities, but once they get done with construction it will hopefully be all good. All the people were super nice, and Wayne my service advisor was great! Once all the construction is done, I think it will be a top-notch place.

Met a very rude consultant who didn't have much details about the car we wanted to test drive! She drove for us in highway and concluded that it gave us highway experience!

The service department appears to have become very unresponsive to customer feedback.

ok service. expensive repair costs. its mercedes

Recently leased a C300 from this dealership. Overall, It was smooth experience, excellent service and best price one can expect in the area.

We entered the showroom on a rainy day and stood at the sales desk for several minutes before announcing that we were there to purchase a car. An alert and very attentive sales professional responded and guided us through the 5 1/2 hour purchase process on a car we had already picked out online. There was extremely limited parking due to a lot of construction going on - my wife tripped and fell on a door stop at the side of the building where we entered.

I took my GLK in for routine maintenance April 5. I was given a loaner car and picked up my vehicle April 6. At pick up, my vehicle had not been washed. Worse yet there was trash on the floor on the passengers side. I called customer service while having the SUV washed at the Elephant car wash nearby and was told that the service car wash was not in action due to remodeling. A lame apology was given for the trash in the car. I was told that next time I came in I could pick up a car wash voucher. I ask this. Would a mechanic track in candy wrappers, a receipt and mud on the bottom of a shoe? And wouldn't one offer me the car wash voucher while picking up the car? Totally unacceptable for the cost of the vehicle!

I had visited the Bellevue dealership for a scheduled service. I never got to speak to the assigned service manager as he was unavailable both at drop-off and pick up. When the service was complete, I was asked to speak to a different service manager, Josh, who never got up from his desk to introduce himself. When I inquired about the break squeaking issue, I was informed that they found no such problem and that "even if there was an issue with the break, the warranty had already expired" - I thought this was odd given that I was not asking about the warranty, but whether was there an issue with the break that I need to be concerned about. After the car was pulled up by another service personnel, I noticed that the car was not washed or vacuumed. When asked, I was told that these services had been suspended due to the ongoing construction - which is completely understandable. However, what I have an issue with is that fact that Josh failed to mention that customers have the option of going to a nearby carwash to have their cars washed until I had specifically asked. I've had the car back for almost a week now, and the break still squeaks.

I had an excellent experience buying my used E300. Auto Nation was fantastic both in San Jose and a transfer to Bellevue for purchase with Steven C in Bellevue. I am very happy and satisfied!

Extremely spammy staff. Interested seeing a car so went there looked around, and got an appointment to test drive a week later. They called everyday, sometimes multiple times. At the day of test drive they called twice and even asked about the color, even it didn't matter for test drive purposes. We went there, the salesman is nowhere to be found; they don't have a car to test drive, completely dismissive. We left, probably never to come back. And just as we left the dealership, the car that we want to test drive is in front of us, being test driven.

I have been using the Bellevue service center for several years. I am please to said the service was performed as requested and on time.

Terrible service went in ready to purchase a vehicle and customer service was awful no one can to assist, please don’t shop here go elsewhere to spend your time and money they aren’t worth it.

quick professional service-always able to fit my time frame

Telephone process needs improvement. Service department is efficient and accommodating.

Recently had my car in for service. Overpriced, friendly, easy to work with. I was dissatisfied when I was told they couldn’t wash or vacuum my car because of construction. After spending over $1,000 one would think they could find a way to clean my car. When I made the appointment, I was told I would be reimbursed for my Uber rides to and from the dealership. When I mentioned it later, they told me they don’t offer that service. Overall, I’m disappointed with my experience.

Great staff

Purchased a used Chevy Volt. The entire buying experience was great. The salesman (Amin) was professional, courteous and helpful. Special thanks to the detail shop. When I picked up the car it looked like new inside and out, and was full of gas! Thanks!

I found our representative to be highly unresponsive. I called 3 times to get an update on my car without a call back. Once I did get a call, I was told that he didn't phone because there wasn't anything to tell me. I would have appreciated a phone call back to at least tell me there was nothing to report - especially after they had my car for over 4 hours. In addition, I told them that my car had the warning that the coolant was low. When I got the car back, it had not been filled. Lacking in details and customer service.

Mercedes Benz of Bellevue did a very quality and professional job.

From the first visit, to the completed purchase, this was an effortless experience. I had done my homework on pricing and Mercedes-Benz of Bellevue exceeded my expectations for the car I bought and my trade. No back and forth, no pressure, just a fair price and excellent service.

I believe my advisor could have been transparent from the beginning. I bought my Mercedes at carmax in February 2018. I didn't know how to operate some features so the advisor was kind to share how to operate the features and schedule the car for its first maintenance 10,000 check. However I was hesitant to schedule because of the high expenses for the car. Somehow the coverage I had was lost in between our communications by him calling carmax to verify and lastly I wouldn't have to pay. At any rate I wasn't happy by bringing the car there to stay over 1 day and to be surprised by the hefty service price. I could have postponed it until I was ready to afford it.

Initially, I was looking for a car to put into my name to build credit. Surprisingly, my dream car was up for sale. (Nissan 370z). Intially, I found it to be suspicious because of a car so contradictory of the lot it was on...a Mercedes Benz dealership. Let alone in Bellevue. We found it Sunday night, I work swing shifts, so the next available time I had was Saturday. Soon after making an appt, Tina Macomber was my first point of contact. She called to see about getting me in, sooner than Saturday, I explained my scheduling issue, and with that information, she made sure that I got everything, paperwork-wise, done and secured the car for me to see as planned. All week through emails, we accomplished the majority what she needed to make the transition smoother. While we were at the dealership, she picked up on my slight...ok, major excitement for this car. They did everything in their power to make sure that everything was right, they were very thorough, and Tina had a great sense of humor as well a very staggering professional poise about her. Very straight forward. It was much appreciated. I especially appreciated the time and effort that went into the work they did on the car to even be placed on the lot, which included new tires, brakes, e-brake, oil of course, etc. I was shocked. And unlike most dealerships, the car was in amazing condition for being 5 years old. I left with, not only my dream car, but with the since of peace. I have to add, I was floored that I had the option to have a warranty on this car, too. A MERCEDES WARRANTY on a 370z. I feel so pleased, and at peace with every bit of the process and their company. Thank you for making one of my dreams come true.

I was in the market for a new car and went from showroom to showroom in my search. Finally, came to MB of Bellevue, were I was met by friendly and helpful representatives. All my questions were answered thoroughly and provided with the best quote for the custom car I was interested in. The pick up was smooth when the car arrived and off I was with my new MB. Since then, I have received multiple phone calls from the dealership checking up on me to make sure everything is going fine, which I appreciated. I would recommend this dealership for anyone in a market for a new car!

Gregg Prokop and Tae Ho Su went above and beyond to make my car buying experience great! The Bellevue staff did a wonderful job, and I highly recommend them.

Had a great and relatively quick trip to MB of Bellevue. Lorenzo was great - professional, courteous and ready for me when I arrived with car I had called about pulled out and ready for test drive. Came up from Tacoma through traffic but definitely worth the trip.

We purchased a used vehicle from Spencer a couple days ago. Everyone was warm and inviting and super accommodating. We had our kiddos with us and it was a Sunday with impending weather. We were in and out within 2 hours with a beautiful truck and no whiny kids. I’d say it was successful. �

Pleasant staff, but I was disappointed that they don't work on SmartCars (only at the Seattle SoDo location).

I was in the market for a used Range Rover. The salesman responded within hours and sent great pictures of the car. The price was fair but the interior was the wrong color. I would have liked to worked with them due to the friendly staff and great website.

Service is pretty nice, the seller made it easy for the whole procedure. Love the car a lot, nice made and good looking.

A very happy shopping, thank you manager for giving me the car key chain, very beautiful.

I've been to other Mercedes-Benz dealers and Mercedes-Benz of Bellevue is better than the rest. I'm always greeted when I arrive. I always have multiple people ask me if I've been helped. They get you in and out of the service department. If you looking at a vehicle or need your current on service. Give Mercedes-Benz of Bellevue a try. They treat you like you want to be treated.

Not greeted at the door not welcoming

Excellent customer service received. Professional technician. On time service.

It was time to buy a car. I didn't want just any car. I wanted a car that I could be enthusiastic about for the next 5 years or so. I also wanted to give my old car to my daughter when she turned 16. I met Spencer at the dealership. He spent time to review all of the cars available throughout the US. I wanted something very specific and it just did not exist. We decided that a custom build was in order. Spencer helped me design the car just how I wanted. When I put money down, we found out that build slots were very limited so I would have to wait. But, I wanted the car I wanted. The only problem was that my daughter would turn 16 in the mean time. This would leave me without a vehicle. Spencer got me a vehicle to use in the meantime until my car came! Awesome service! Two days ago my AMG C 43 arrived in Bellevue. When I finally saw it, it was EXACTLY how I had ordered it. It looked even better than I thought it would. Every feature was exactly what I wanted. Spencer did a great job of showing the features and how to use them. He even helped me set up the cell phone controls. Good work Spencer! 10/10

It was disheartening to see plastic painted to look like metal in the dashboard of the GLA base model. I’ve also been informed that some mercs come with fake exhaust tips. By itself this would earn two or three stars, but coming from a company like Mercedes, with the heritage and the price tags, even a single star is very generous.

The first time I went in the writer was rude, the next time I brought in my car in the writer was very warm and friendly. They didn't have time to fix my car on the scheduled day not sure why I had to make an appointment 3 weeks in advance. I wanted them to listen to a whirring sound that only happens when cold so to be thorough they kept it another two days. After I drove away I turned on the heat and the whirring sound started immediately. Four days in the shop and never fixed. They did provide a loaner and did fix three other issues so they received points for that.

My service adviser, Rafael was friendly and explained me the diagnostics performed on my car. He has proactively updated the software of my GLC. Would have given a 5 star rating if a loaner was available since I had to leave my car overnight.

I really like the no hassle buying price, no pressure. Spencer Siese was very hopeful and able to answer all my questions, also he took the time to show me all the different features of the car before I left. And the full tank of gas was an added bonus!

They now charge for nearly all the services that used to be noncharge being a barrier client. Light bulbs charge. Car wash gone. Loaner cars you?ll be lucky. They used to be top notch now Austin has degraded Mercedes so much I won?t buy my next car there.

Fast service. Friendly and knowledgeable staff. Rafael was very helpful and explained everything when checking us in and out. Loaner car was provided with scheduling ahead of time. My wife said that this was by far the best service experience she ever had and I have to agree. I purchased two cars here back when Jimmy Barrier owned the place and I am happy to see that tradition of great service was continued after AutoNation took over. Good job by CEOs Mike Jackson and Bill Berman!

From start to finish it was an AMAZING experience for myself and my family! Thanks and keep up the great work! Ask for Lorenzo!!

Salesman Song was friendly and courteous but the management lowballed me on my trade.

Not helpful or considerate. Trying to buy a used Tesla. Took 45 min for sales person to call me back. Call went straight to vmail, but he said the car was avail. Meanwhile, booked appt via text service. Arrived to find our name on the board, no salesperson assigned. The sales person who finally greeted us was immediately argumentative and dismissive. Turns out the car was damaged (said it had been hit in the lot, but the whole bumper was falling off). Had no ETA on when it would be repaired and was barely willing to talk to us. Total waste of my time. Could have just told me in the voicemail or SMS exchange it was not available to purchase due to impending repairs.

Everyone was very kind.espeaily sales men floor assistance, finance department. Thank you and l had great experience.

Excellent experience. Will recommend to friends. Sales rep was very good.

The sale team was excellent, friendly and helpful. I enjoyed their advice and suggestions while I was getting my wife car.

One of the most unorganized dealerships I've been to. Ever. I confirmed an appointment for Monday but when I got there the salesperson had left for the day. The person who helped us told us he couldn't access the keys since the technician had locked them away! I scheduled an appointment for the next day and got confirmation. I show up again the next day and they make us wait for 30 minutes trying to look for the keys again. 30 minutes later the salesperson comes up to us and says that they've sent the car away somewhere else! What a monumental waste of our time! Very inconsiderate staff.

Terrible sales people.

I used to use Barrier when "Mark" was the service manager - nothing but quality service, they made you feel special. Now I cant even get through (always on hold, no one answers) and my voicemail asking for a call back go unanswered ... disappointing to see this regression

THE most deplorable service department I have ever experienced. I have purchased 8 cars over the last few years and have never experienced such a pitiful level of customer service in the service department. No one cares. AutoNation is failing. Do not buy a car there!!!

I loved the Mercedes dealer when it was Barrier and wanted to keep that family feeling experience when Auto Nation bought them out. And its ... just okay. They pretty much treat the Mercedes people like the Chevy and Ford people now - everyone the same regardless so whether you are paying $120,000 plus for your new car or not. No more car wash, no more wash and vacuum when you take it in for service. It was a good service I just miss those little touches that take it from okay to good or excellent!

For the most part...a good experience! Beautiful showroom and pleasant staff

Communication was poor. Rep left on vacation in middle of my service without telling me. Nobody called to say he was gone or who was covering the work while he was gone. Rep had emailed Wednesday before Thanksgiving saying that there were complications with the repair and that was the last I heard from him. I finally called the service mainline the following Wednesday after my emails weren?t being responded to. Apparently the work was done and my car was just sitting there. Also when I picked up the car, one of the tires was at 25 psi.

Planned service for my car was an oil change, which normally I do myself but every few years I bring into dealer to get the free annual inspection to ensure car is in reliable for my wife. Rick was my service advisor as Neil for some reason was not there (no explanation provided). Under Barrier ownership the service was really good and the advisors were both personable, knowledgeable and not pushy to up sale. Rick rubbed me all sorts of the wrong way as he had a work-up of other services the car needed as soon as I arrived for my appointment! This was all based on the last service record they had which was out-dated but frankly inspect the car first at least. Service wait area is very comfortable, clean and inviting but that’s the extend of the good part of this review. The bad is I was told services and repairs the car needed that were simply not true. Spark plugs had not been replaced since car was new (2001). Not true as they have were replaced under 60K service but how was this determined? The air filter and cabin air filter were crumbling and falling apart. Really as I replaced the cabin air filter myself July of last year and frankly filters now a days don’t crumple, they just get dirty (they try to make you fearful that the car is going to break or stop running tomorrow)! All car fluids were bad and needed to be replaced as again he said they had never been changed. Again not true as 60K service did this. It only takes one event to lose your trust and that was it. I will make the effort to take the car to MB of Seattle when future dealer needs arise. I am really disappointed as for over a decade we have been visiting this dealership, including Barrier Porsche. I will say that although Autonation has taken over Barrier Porsche as well, I still know the old staff and the service received was very good. Hard pill to swallow but I do not recommend service at Autonation Mercedes Bellevue.

excellent overall. service adviser explained everything clearly and in details.

Poor customer service. They couldn’t even be bothered to say hi or ask if we had any questions. No problem...we’ll buy elsewhere. �

Excellent sales representative! Very helpful in finding a great lease deal for me! The searching process is very pleasant too!

Best car purchasing experience I ever had. Everything was great, starting from the customer service to awesome car. Highly recommend you work with Ed Mulnik. Great guy, made sure my buying process was a piece of cake. The manager Bryan Barclay was awesome to work with. No complaints.

Let me say that 1st I LOVE my car..GLS450!!! However, I wasn't happy when the "loose" gas cap sensor kept flashing up on my dashboard. Then check engine light appeared. Went in two different times to get issued resolved...(charcoal sensor was faulty)....then not even 2wks later driver seat started moving while driving vehicle (dangerous). I disconnected the chair & brought it in to be repaired/replaced...they say nothing wrong...I say look again..they finally replace the sidedoor panel switch....but they tell me next time have it towed in so that they can see it on dianostic read....I tell them.."next time I have to bring back my car you can KEEP IT!"... when I get my car back..there's a DING in the door and no WASH/VACUUM!! NOT HAPPY!!!�

friendly staff; prompt; good follow through; helpful shuttle with friendly driver

Very accommodating. We will continue to purchase and service our mercedes benz at this dealership.

This dealer service department are clueless about their cars. Brought the car once for electrical problem (car would not start, but started after disconnecting and reconnecting the battery) - they had no idea what was wrong. Then there is a problem with break signal bulb housing (causing intermittent faulty bulb dash sign) - they cannot fix it, do random stuff instead. Once they replaced the license plate bulb, instead of break signal, claiming it was out (it surely was not - the dash signal only appeared after pressing break pedal). Next time they claimed I have wrong type of bulb and replaced the bulb - of course this did not fix anything, and the problem reappeared next day. I suspect it is a botched service of the housing (Mercedes Benz had a recall on it, which the dealer claims they performed). On top of that they recommend random (different each time) services, with prices ~3-4 times above the average for the type of service. The only part of the service they do right - wash your car, at least this part is fine every time, so I give them two stars rather than one.

Bad experience

Easy check in and out. coffee in lounge is good.

excellent service. courteous employees. treated like customers should be treated

Chaotic, long wait, petty, poor treatment. Very dissatisfied.

Car was brought in on time at 8 am. I tried to contact for progress report 2x - on the third contact I learned that the car had not been worked on at 4 pm. I wasn?t pleased. The car was finished the next morning. I learned the safety item I needed looked at was ok. Repair was not needed.

The over all experience is OK. The good thing is convenient location and nice staff. The shuttle runs less frequently. I can't tell if the car service itself good or bad since I'm not expert on car and I can't check anything after hood closed. But I indeed noticed the tire pressure change. At checkout, the associate told me that all tires go to PSI 40 to prepared for cold weather, then I told him that the suggested PSI for rear tires is 42, not 40. And then after he drove the car to me, he told me, they pumped to 44. The later, when I check the tire pressure on the dash board, they pumped front tires to 44, and leave rear tires as 40. This is not really a big deal as I can go to discount tire to adjust it. But this indeed shows how careless the engineer in the shop

Josh in service at MB of Bellevue has taken care of all of our service needs with 2 different cars and has always been friendly, professional and very helpful. Josh goes above and beyond to exceed our expectations of service every time we have a car in. Thanks for going the extra mile to repair what the glass company neglected to do and having the car ready for pick-up so we could beat the traffic!

The people at the Bellevue Mercedes Benz dealership were very professional, friendly, and helpful in the entire process from setting up the appointment to test drive the car throughout the process until we drove off the lot with the beautiful new car.

I have purchased 8 cars from MB of Bellevue because of their superior sales and service. Thank you Gregg Prokop and Jason Rogers!

My experience was horrible with this dealer. This is my third time i go to Mercedes Bellevue to do the regular maintenance. It is wasting time and money. they dont tell you how much the regular maintenance does cost in purpose. i have new CLA car, I called them before i went there they gave me approximate price for B service which is not even matching the price i paid(250 extra) . I dropped the car at 11:20 AM, at 2:11Pm i received SMS to get the car. i went at 4:30 Pm and i waited for long time to get the car and it is not clean at all. Maybe it was Saturday but even ...

The experience was good and easy to deal with. Great service.

This place was much better when it was owned by Barrier Motors. The service has dropped off tremendously and if I had a reliable alternative for getting my car serviced I would definitely switch over.

We received a recall notice on my C300. We scheduled service, and it was completed quickly. Thank you!

I was shocked to learn my estimate was for one door repair, not two. Instead of $1100.00 it was $2800. And I had to keep calling to find out the status. My rep decided to take a week off without letting me know. I've been going to Barrier for over 15 years and this was the worst experience ever. Service has gone way downhill since AN took over. I may have to find a new service center.

Matthew was great to work with when buying a car. He was conscientious, courteous, and knowledgeable. Thanks Matthew for making an experience I usually dread, fairly easy. Great showroom, great people.

It's very obvious that the service dept is overbooked...the staff was running around with their heads cut off. I had an appt on Tuesday of last week,1pm, they told me it would not be done until Wed I made an appt for the next day 1120am He texted me at 3pm and said they had not started on it. I texted back and said I either want my car done today or a courtesy car. He said it would be done at 5. I never had this problem with Barrier Volvo the entire time I owned my car ,12 years. I bought my MB at Lynnwood and i will take it there for my service next time

Horrible experience. They seemed least bothered to earn my business and kept treating me as a non serious buyer. The quoted ridiculously high price and when I countered with realistic prices, they laughed at me and walked away. Worst customer experience. I will write to Mercedes USA to complain about this. You’d want to avoid their salesman Tae. He is arrogant and doesn’t care about his customers. Better off going to other dealerships in the area.

Very thorough, prompt attention.

It Was a very good experience at MB, everyone was very helpful and professional.

it's all good! car was ready before expected time. will be back at next service time.

Joshua McDowell is the Service Advisor who took care of handling service on our vehicle. He did an excellent job and is a primary reason why we take our vehicle to Mercedes Benz of Bellevue.

Was scheduled for service to replace air intake manifold that was cracked and loose. I waited 4 weeks to get the part in and set an appointment. After an hour and twenty minutes, I was told that the part was sent back and not available. Poor communication, bad excuse, bad attitude ... did not seem to care that I wasted my time .... Need adult leadership in this dealership !!!

Was scheduled for service to replace air intake manifold that was cracked and loose. After an hour and twenty minutes, I was told that the part was sent back and not available. Poor communication, bad excuse, bad attitude ... did not seem to care that I wasted my time .... Need adult leadership in this dealership !!!

My review is mostly with the post-purchase process of my most recent purchase from this dealership. Disclaimer, this was an online, out-of-state purchase for an exotic vehicle and it has been exactly 1 month with my engagement with this dealership for my purchase.I am in St. Louis, MO with the vehicle/dealership being in the state of Washington to provide a distance reference If I had to actually rate my experience with purchasing my exotic from MB of Bellevue, it would be a 4/5 rating. The quickness and communication, fulfillment of all requests up until the final paperwork was signed/paid was quite smooth. My assigned sales rep answered every question I threw at him, sent me pics & videos of everything I requested, etc etc. Where it starts to go downhill is the post-purchase/delivery portion of my experience. When setting up shipment arrangements, I was informed that there was some damage to the car that was found by some of the dealership's workers - what looked to be the front passenger corner of the hood crumpled downwards. I was told that this damage was completely missed by their service reps and everyone at the dealership. If you view the pic attached, there is no way anyone can conceivably miss something as big as this. I initially purchased the car based off of pics that were provided to me and the videos showing the vehicle to be in near mint condition, nothing highlighted the attached damage. I do not know if this was intentional or not- I do not want to make any presumptions on integrity here. The car is exactly what I wanted and decided to proceed as I have been in the market for 8 months now, with this example being the only 1 of its kind to pop up in the entire country during my search timeframe. You can expect I was quite excited! Before repair or next steps was discussed, my sales rep informed me the car was already en route to their body shop. This was my first flag, anyone that owns an exotic knows they want to know exactly who/what is going to be doing work/done to the car. This was not asked if it was approved by me beforehand, the decision was made and I was informed afterwards. The used car sales manager then contacted me after I had tried to get a hold of him, informing me how the dealership would never want to deliver a car to a customer damaged. I was fine with this, but the comments of acting as if this were a courtesy of gratitude to help with my purchase versus a correction of their mistake in selling a car with known damage, and never informing myself beforehand was very offputting. Furthermore, the added comment of "You can back out of the purchase if you want to" was just not in good taste My sales rep knew how much I wanted this car, I pulled the trigger on a deposit and purchasing this car literally within 24 hrs of this posting online, pictures weren't even up yet for the online ad! I agreed and was told by my sales rep it should be no longer than 5-7 days. This was my first rescheduling of my shipment as I had already setup my shipping company to pick the car up after my paperwork was processed. I kept in daily communication with my sales rep on the status of the vehicle, which he was awesome about. But as week and week passed, I was continuously informed it would be another couple of days. It is now 1 month and I was told this would be completed this past Friday, my sales rep texted me over the weekend I should schedule pickup for this coming Wednesday Yet, out of all of this - I have no idea what has actually been done to the car. I dont know if a new hood was needed, I dont know if a new paintjob was needed, I simply don't know the extent of work. Which is a BIG deal for this auto manufacturer, as any damage inspected by their OEM PPI would immediately eliminate it from qualification for extended warranty. Whats even more troublesome, is that it seemed there was 0 communication done between the bodyshop and the dealership, and there has been 0 effort to make any sort of "right" for delayed delivery of my vehicle. This weekend, I have had to reschedule shipment for a 3rd time

I suddenly discovered that the complimentary car wash for purchasing Mercedes Benz was shut down since late Aug. with no information to existing customers and no plans to provide that services. Lexus and other non-Barriers motors dealers still provides car wash... Not sure if that is the luxurious brand and service that you are portraying. I think it is best for customers to purchase any cars not from Bellevue Mercedes/Barrier Motors until they fix this issues. Hey at least other dealership have complimentary car wash.

Worst Mercedes-Benz dealership in the world

It was all good. I had a great new service provider who was awesome!!

Josh and Mark in service are both outstanding. I appreciate them taking such good care of our family cars.

They are impressed with their service. I'm not. .

Can't believe a three hour service doesn't include the use of a loaner car. We live outside the shuttle zone, so had to just hang around the dealership for the bulk of the morning, waiting. Two other comments: back when we purchased the car, the sales experience with Ashley was great, but the dealing with financing was almost overwhelmingly frustrating and confusing. Overall, customer service personnel do as well as they can to keep their clients happy, but the team is understaffed and doesn't have enough loaners for their clients to use.

Went to here for my repairs and oil change and I felt people are courteous and I have received prompt responses. Didn't feel that the prices are not overly charged. If I have to point out just one thing that annoyed me was the returning call when the job is done. But overall, I like the online appointment system, answered phone calls, clean and not overselling service department.

I was contacted by Mercedes of Bellevue that my car was ready for pick up, 30 mins before the scheduled delivery. I arrived at the time they requested and waited for nearly 30 mins before someone assisted. The repair and parts cost clearly has a significant mark-up as well. Adding on, the quality of service at MB of Bellevue has visibly deteriorated over the past 3 years (since my purchase). I am considering an SUV (bigger family now) and will perhaps visit Nissan or Ford who might do better with post-sales service.

Hero is awesome sales.We close buying just half day. The store location is convenient and comfortable, clean. We like the new Gle we purchased there and hope to get more details about this car.

As always, Josh Is very knowledgeable, professional, courteous and efficient. I needed the car by a certain time that afternoon and Josh committed to have it ready by then and succeeded. The loaner vehicle was available when I arrived at the dealer and it was a simple process to conclude.

When my car wouldn’t start (due to a bad starter, I later found out), I called Mercedes’ roadside assistance number and was amazed by the level of service that followed. My car was towed (for free) to the Mercedes shop of my choice, issue diagnosed and part ordered – all covered under warranty. I was offered a loaner vehicle and was contacted twice a day by a service manager (Chad, from the Bellevue shop) to keep me informed of progress. Great experience all around – thank you Mercedes of Bellevue.

The dealership was clean, the people were friendly and helpful. Talked about options in regards to model and year. Overall a very good experience,

We had a terrible experience with the service department for a routine check up of our GLE 2017. We dropped the viehcle on Thursday morning and was told to get a call back on Friday. When no one called back on Friday afternoon we tried to call and spoke to several people until they located our viehcle untouched. They did not open a ticket on Thursday and our viehcle just sat at the back lot. They called back on Friday and promised to call back on Saturday morning. The same thing happened when we tried to call again to locate the viehcle and can not reach a person who know where the viehcle is on Saturday. How can the service department be in such a chaos where no processes and orders are implemented? Compare to Mercedes dealership we have a much more superior service with Honda dealership- they will at least call you back within 30 mins after leaving messages. We would be afraid to send our viehcle for service going forward! Very disappointed customer

Would have given all 5 stars except for the one plus hour we waited after completing the paperwork while the car was "prepped" for us

Even tho I was a week early, they took the car an got everything done. Only complaint was that they forgot to wash the inside of the windshield,

There are some good people working there but this is the third Auto Nation location that has been a huge disappointment. Our car, which is in the middle of a loan, had to towed in by Mercedes-Benz Road Side Assistance. It was dropped off on a Thursday at 2:30 pm and we had make multiple calls for to find out Saturday they did not know our car was even on their property. They are telling us the check engine light is not showing up any more. This is the second time we have had the same problem.

GREAT Service as usual. Bought 3 Mercedes-Benz auto from this dealer and have them do all of our service on them.

From my original email inquiry to signing my final documentation was pretty much seamless. Sean was the best sales guys I've ever worked with, I didn't have to haggle, I got what I asked right up front. The whole process took ~3 hours if even. I've read a few other reviews about lack of customer service, follow through, and integrity and I am besides myself because this definitely was not what I experienced. Customer Service from the sales manager to the financing department = 10 Follow Through on what I asked for = 10 Integrity = 10 I've even referred a few friends here looking to purchase =) Thanks Sean F!

If you love fancy car, this is the place to look for the speed & function on the road

Found, what I thought was a great deal on my first German car. Deal so good I was ready to fly in to purchase it. Initiated contact via chat. Agent I spoke with confirmed vehicle is still available and the price listed is correct. Left my email address and the phone# and was informed someone would call me soon with all the details. When I was waiting for the call, I received a "welcome" email from one of the eCommerce sales associates, stating the car is available and asking when I would like to come an test drive it. Was about to start replying when the phone rung. It was another Internet Sales Associate. He assured me, again, the vehicle is still available and asked, again, when could I come to check it out. I explained, I will be flying in to purchase it, so I would like to know all the details prior to me boarding the plane. Asked whether I could see some pics of the vehicle and if the mileage was accurate. Associate said he would gather all the info and get back to me. After few hours I was informed, I can't purchase that car, because dealership won't be keeping it. Supposedly, they found "some problems", when it went through their service dept. What a BS! The ad was (and still is) up on both their webpage and few other online websites and they did not check the car out prior to posting the listing? By the way, their listing says: "This vehicle includes a Money-Back Guarantee* and passed our precise inspection process. Best of all the price you see is the price you pay. No haggling. No back and forth. No pressure. And this price is so good it is guaranteed". Very dishonest and deceiving people. Highly NOT recommended!

Lower the cars price made buying process faster, would definitely recommend this dealership to family and friend.

Great car, great service. Sales people accurate and effective.

Heru was super helpful during my GLE 350 purchase experience. I truly appreciate it!

I was interested in an AMG GT. I asked the salesperson to let me know when one is available for a test drive. They never kept me in the loop to let me know that a car arrived. I had to contact them several times. When a car finally arrived I was told that I can drive the car only on a pre-defined route for 8 miles. That's just ridiculous. I contacted the general manager twice via email, but she never responded. If that's the service you get before you buy a car, I have to wonder what it is going to be thereafter. I have done business with them before when the dealership was Barrier. They were good. Not anymore since they are Autonation.

Great experience! We had the pleasure of working with Spencer for leasing a new GLA .He was able to give us a great deal with all the requested features. He was available via e mail and text any time we had a question. we have our dream car! Thank you Spencer

Classy place,service excellent, price is what you expect.

They never follow up with request or something they promise. Never Calll service. Wait on hold No one cares

I've been in the market for a new vehicle for the past few months. I had looked at multiple Mercedes that I was interested in and finally found one that matched all my criteria at the Mercedes of Bellevue dealership. I made an appointment with Amin for 7pm after work on Friday to check out the car, came with my down payment, and pre-approved financing all ready to go. My wife and I walk in, they don't even make mention that we had an appointment so I am not sure why they specify that an appointment is needed. We spoke with the used car manager who was able to grab Amin for us. As Amin came out, he stated, "I just clocked out. You guys know that a lady already placed a deposit on that vehicle a few hours ago, right?" So, here I am confused and feeling pretty disappointed. Amin and the manager try to get us to look at other "similar" vehicles but that was not what we drove over an hour to see. Amin decides to still let us take a look at the car we had made an appointment to see (stating that he should not be showing us because a deposit had already been made). I asked, "So you are not allowed to sell it to me?" Technicalities basically meant no. We couldn't test drive it, we couldn't buy it, and we shouldn't have even been able to look at it. We walked away frustrated and spoke with the manager again about how upsetting it was that they couldn't have even called us to let us know that a deposit had been made. Instead, they let us drive over an hour and then almost two hours back home for absolutely nothing. The best part, I asked Amin why he couldn't call me and he said, "I was about to bro..." which was clearly not the case because when we walked in he had just told us that he clocked out. This just goes to show that this dealerships motto is "guaranteed profit > customer service." I will never return nor recommend this dealership to anyone I know.

My service advisor, Mark, was great! However, when I first arrived I had to wait nearly 10 minutes for someone to help my service get set up. This is the first time I have arrived and wasn't helped immediately. When I came back to pick up my car, they couldn't find it. The guy who was trying to find it had no urgency. Finally they got Mark involved and he found it. But why did this happen? I love my car, the service technicians do a good job, but since the new ownership the customer service is not what it used to be.

Mercedes of Bellevue is an amazing facility that has a wonderful and caring staff no matter what year of Mercedes you have. When we go to buy our next Mercedes we will buy it from Mercedes of Bellevue.

This was our first experience with Mercedes of Bellevue. We were very impressed with our Service Manager Matt Harris. He treated us very well and communicated with us every step of the way while our car was being serviced. Our loaner SUV was beautiful and when we buy our next Mercedes we will purchase it from Mercedes of Bellevue.

I had a great experience with service at MB of Bellevue. It is hard to get everything 100% correct all the time, but I know they do their best. I have been a loyal customer for 19 years and they have always done a great job for me and treated me with respect and have done a great job. This most recent experience with Mark k. was excellent. He did a great job and I was very happy. I will continue to work with them and recommend them.

Giving 4 stars as we went there twice to buy the right car. Our first day experience was OK as there was really no one there to even talk to us. We literally had to go around looking for a representative but once we found him we got to see some of the cars but did not work out. The next day was a great experience. We had a customer representative who showed us the cars, went out with us on a test drive and answered all our questions. We ended up buying that car.

Rafael is an amazing service provider. Knowledgeable and fair. And does what he says.

Pathetic experience. I waited for 1 hour to see the car I was looking for. The general manager had no clue about the car and I was not directed to a sales person. Then I waited another 2 hours to get a drive of the car and guess what I wasn't allowed to drive. It was evident because I am too young, they thought I can't buy a Mercedes. Guess what I ended up buying a Lexus.

Help is great to work with. Overall experience has declined over the last couple years. cutting corners here and there have started to add up.

Good quality products. Kindly staff. Acceptable to scattered service! Contract completion was bumpy and disorganized! It felt like they had never done a "deal" before.

Very friendly staff. Helpful and prompt. I was greeted on time, getting a loaner was a breeze, and my car was ready on time.

very satisfactory of your sales person,Lorenzo, he was very patient and nice and polite. Very happy with his service, will recommend to any one.

Very good repair service and service writer kept me informed through-out.

My issue isn't necessarily with the work done, rather the perception received as a customer. If you have an $85k vehicle and its only a few weeks old you should not only expect the Service Advisor to do a vehicle inspection with you before you drop it off but it should be encouraged. I initially was bothered how I was passed off from the person who I was told would be my Service Rep, Josh. I was passed on to someone that I believed wasn't overly thrilled to be working that day or maybe in general. Anyhow when I had to ask for an Inspection, it was met with "well I'll have to print that out"....okay, so that's fine with me. It seemed like it was becoming a hassle, it didn't sit well. Communication on my vehicle wasn't stellar, I had to call 3 times to finally get the current update. It was a Wednesday and I was told my part would be on Friday morning and I would be called. When I returned to pick up my vehicle, I approached the advisor that I was first introduced and he responded with "you keep coming up to me", he then walked me to the empty counter. This pissed me off, though I refrained from putting him in his place as I was in a hurry and needed to get my vehicle and leave. Friday came and went, no call. I got a phone call on Monday afternoon to schedule which I did. My assigned Service Advisor on the email confirmation...Josh. I hope someone lets him know. So far from Buying and Service Lynnwood Mercedes greatly exceeds Bellevue Mercedes. I hope to find a reason to update and amend this rating to something higher after my follow up appointment.

Would like to give 5 stars because it arrived in pristine condition. But was missing the second key fob (assured it had two) and cargo cover (removed to put the +2 seats up). I can understand since it was purchased on Saturday and detailed and then trailered to Spokane for Sunday delivery. Will update in a week when or if the missing items show up. Never delt with an Autonation dealership and am really impressed that they found the exact vehicle we wanted so quickly and at a good price.

I like the sales people and the folks in service but there are no good deals and when you need technical skill to solve electrical or mechanical issues, go straight to Lynnwood. In anticipation of a post, here, telling me to contact someone, first, I did, and secondly, the burden of customer satisfaction is on the dealer, not me. Sorry, but I've likely washed my hands of you. ADDENDUM: it seems someone doesn't read for substance. I have no intention of calling anyone. The burden is on you folks to call me and make this right. Otherwise, say adios to a CLS 400 and C 450. But hey, the sea is full, right?

Best car buying experience I have had! Sales associate Defon (unsure if spelling) was outstanding!

They're busy here, and they really don't have enough sales reps. At most dealerships you can't look for 5 minutes without being surrounded by salesmen, but we had to work to get help here. However, once we found what we wanted they worked well with us. There were a few minor issues with the preowned car we selected that they wouldn't fix, but for the most part, they were very good to deal with.

I had a great experience with my service agent. Previously, I had come in for service and did not have a good experience, but this time was different. My service agent was friendly and attentive, and when he saw me peaking in the service bay to see if my car was ready, he came out and gave me an update on what was happening. My only complaint is with the prices the dealer charges, everything else was great! Thank you.

It was great, since first time I got referred to this advisor and I would like to learn more about my new advisor. Hopefully, my car and my new advisor will have a good relationship to keep going.

I had a great experience, very friendly staff, excellent service , above and beyond my expectations. Absolutely loved it and recommend it.

The pricing for a 30K maintenance seems high at $980+ Even after that, the car was not cleaned and washed. I was given a voucher to do it myself across the road. I thought MB customer service standards were much higher than that.

Worst service department.

Although professional, clean and prompt overall the service is bloated to an insulting level. Hours billed for changing the engine air filter.. 1.5. Hours for changing sparkplugs.. 3. It's just Ludacris. After being told you have to remove the intake manifold to change the plugs I investigated and it's not the case. Just a shroud needs to be pulled. I'm done with this service department and will find another Mercedes dealer for future work. 1600 dollars for a 60k service is insulting.

I have been doing business with this dealership for 10 years. Last year I bought new 2016 C class and it just went in for it's first service. Overall I have been happy with this dealership. Very surprised to pick up car and not even washed. I understand that the automatic car wash is no longer available but there should be someone who washes the cars before pickup. Whatever happened to lot boys? Also, no indication that they looked at a problem my husband pointed out that he thought needed to be looked at. Also, can't understand how wiper blades can cost $70.

Matt was responsive and proactively communicated updates. Thanks!

Excellent Customer Service in the Service Department

The experience at the store when having my E350 wagon serviced has always been good to excellent. Most recently, when I scheduled the most recent appointment I was told on the phone by the scheduler that my car was only due for oil change, and could be done in a couple of hours. When I met with the service advisor the day of the appointment he said it needed a lot more -transmission fluid/filter change, cabin air filter replacement, and more. It was $1000 more than I was expecting and required me to leave the car overnight. They provided a free loaner but I wish I knew ahead of time it was going to be more time and money commitment than I was lead to believe. None of this constituted a "bad day", it was really a minor glitch. Overall, the dealership has been very good to work with. They really seem to want to give their customers a very positive experience.

Made sure my car was in good working order and B-1 Service provided.

Excellent Service rep. The best hands down. I will recommend for sure.

As always everything and everyone was very good. From Jerome at the reception desk to Eric the service advisor were par excellence.

best service. I made an appointment online at first?it is very convenient. The dealer sent the messages to us about maintainence process. It is great.

I came in for an estimate and agreed to the price for parts and labor. Then when I brought my car in for its scheduled time for service not only did I wait for 10 minutes for someone to even acknowledge me but they had no record of my estimate or service appointment. It took me an hour to just drop off my car. When I went back in the afternoon to pick up my car, I again was left just standing there with service people just walking by with out even looking at me. Anther 10 minute wait before someone finally asked if someone was helping me. The real kicker was when they took me into a room and provided me the cost it was $300 more than the original estimate I had signed off on and since they never documented my appointment or saved my original estimate I had nothing to hold them to. In all I could have received better service from Ford than this Mercedes-Benz of Bellevue. I will never go back to this location for any work!!

If it's not frustrating enough dealing with car issues but to call a place like MB to ask a simple question but get put thru a loop of stupid questions by a receptionist is ridiculous. I've asked for the Service dept, explained the nature of my call (a general question regarding my car which will determine if I'm going to have the car towed in), then asked who I am, put on hold, to find there is no Service Agent available, would I like to leave a message? Sure, then which service writer I'd like to speak to? Do you want my 1st born also? maybe a little brain matter too? For God's sake what difference does it make who I am? Do I really have to utter the words common sense to a business like this? Whomever it is at MB of Bellevue that decided this is an effective manner to take customer calls needs to be doing another form of work.

Had to take my MB in to replace a failing battery on short notice. Thank goodness Erik was able to fit me into an immediate time slot, I like my service advisor, Erik Bryar, as he does an encellent job keeping my car running like new. However, I was surpirsed by two things this visit, a new battery which required 14 hours on the charger to reach full charge after its installation to which I followed up with a phone call to the service manager to let him know that the new battery was not in a good state. I have yet to hear back from Chad Dobbs, serivce manager. This never happened when under Barrier ownership. Good or bad, they would see to it a problem was resolved immediately. Autonation doesn't give me that same customer in feeling. Anyone may stick a 6/17 sticker on an old stock battery to sell it as a new one. Very disappointed, indeed. Michael Walsh

Rafael Burruel was very customer friendly. you're lucky to have such great guy. Hmmm maybe a raise would be in order so you don't lose him!!

Everything is good. Love the service and service man.

We've bought cars at Mercedes of Bellevue before, but this was my first time working with Spencer Siese. He was terrific--he worked to get the exact car I wanted and made sure it was perfect when I went to pick it up. He was patient and knowledgeable as he explained how everything worked. I was very impressed. Best part of all?? My car had a red bow on it when I arrived. Come on--it doesn't get better than that!!!

I'd visited four dealerships over two weeks in search of a new car to replace my car on manufacturer buy-back and time was of the essence. I received the best service at MB Bellevue and was most impressed with the quality and value of the SUV I looked at there. My salesperson Alex was able to expertly answer all our questions regarding the product line and model; moreover he quickly found a car with all the features I requested and gave me regular status updates as it was being completed at the factory and transported to the dealership. It arrived within the time period as promised. Again, Alex showed me exceptional care and patience as he walked me through the car's operation and features. The finance manager was also pleasant and reasonable to work with as we finalized the purchase. Am enjoying my car; truly happy my buying experience was so positive.

Waited to schedule a yearly service with a recall notice, but the part never came in, so I gave up and scheduled the needed service anyway. I needed a loaner car, but was told that the first available one would be 2 weeks out and I couldn't wait that long. Dropped off my car, but when it was ready, my wife had a medical emergency and could not take me back to pick it up and I needed to get to the hospital. When I asked if they could pick me up to get my car, I was told I lived to far away (Kent). So I had no car for 3 days, until my wife came home to take me to get the car. After a considerable wait 20 minutes, they brought out the wrong car... This was a very disappointing experience, compared to my other service call at Mercedes. Makes me consider a BMW, Audi, Lexus.... for when my lease is up next year. Service is very important to me when I'm spending these kind of dollars for a vehicle. There are to many good cars out there, to have bad service when you need it.

My appointment was scheduled for 9:00 a.m. and I arrived at that time. Upon checking in I was told that my car wouldn't be finished until 5 or 6 p.m. This was the first service on my car (10000 miles) I told them that I needed to be on the road by 3:00 p.m. At 1:00 p.m. I decided to check on the progress, I was told that my car was finished. I requested that the car service pick me up at Bel Square. I was told that someone would call me right back. I waited for 50 minutes and no return call. I called my sercive person and got his voice mail. I then called the service department and was told that someone would call me back in 10 minutes. I received that call and was picked up. The gentleman that picked me up barely spoke to me. It was an uncomfortable ride to the dealership. Upon returning to the dealership, no one could find my service person to check me out. My car was brought forward and I was told that I could put my packages in and they would find someone else to check me out. My car wasn't washed and the interior wasn't vacumned. I question this and didn't get much of an answer. I checked out and got in my car for my 2 hour drive, the interior of my car was extremely hot, infact it took until I reached North Bend for it to cool down. So, this indicates to me that my car had been sitting outside for quite some time. I have never had such poor service at Barrier and I will not be returning.

I don't think it should take 3 visits for routine maintenance. No air filter the first visit. They never called in 2 weeks to tell me if it was in. When I called my rep I was sent to voicemail. It was full so I could not leave a message. Stopped by tonight to be told they only had one of the two filters. Come back again. They really need work on parts ordering process.

Buyer beware... My bad for not getting things in writing. I test drove a 550SL and commented on the fact the hydraulics were not working and sales guy said it would be fixed but wasn't so 1800.00 (500.00 for the part/rest labor). Dealership wouldn't honor verbal agreement. Only offered to take 500.00 off, really? My personal mechanic will do for 1200.00. It amazes me all the craziness I had to go through. I will never buy a car here again. Quality customer service is a good quality to have but obviously it didn't happen for us.

The repairs and service were done on time and at the price quoted.

Very pleasant experience overall, done in time as promised

this was our first experience with Raphael and we were definitely pleased.

I brought my car in without an appointment (this was recommended on a preliminary phone call to service) and was out in about an hour even though an appointment should have been made and the shop was busy.

Service is very poor and disappointing. Service advisers are dishonest in pricing. I got a quote $150+tax for coolant change. Erik Bryan asked me $190 + tax + $10 cleaning materials fee. I have never heard before changing cleaning material fees. Service adviser manner and attitude were very discomforting. It is true also for people in part department. Long waiting and slow service.

My service advisor Raul was very helpful.. Explained everything I asked him, and gave me advice about my car.

Dropped car off for scheduled service. Maintenance was fine. Drop-off was OK (agent came over with wrong papers after surprising wait). Shuttle service was a fail: long wait, rude drivers. I chose to walk. Adult supervision came over to offer a car ride separate from the shuttle system.

Overall great experience. Timing in and out was easy.

No drama in the servicing or customer service. Convenient loaner vehicle at no charge.

I originally made an appointment for an oil change, even though the dealership charges $257, and the same service in my area is $96 for a full synthetic service. The reason I chose the dealership was that I had purchased the vehicle there in Bellevue in 2008 and also needed to have a "loud squawking sound" addressed by MB technicians. Upon arrival, I was met with an entire "list" of repairs and needs all handwritten out. Basically the technician suggested that all those items be addressed (like a new battery, new wipers, new tires, etc). I refused all of those. He continued to tell me that he knew "exactly what was causing the sounds on a cold start". He suggested that I not have the diagnosis done for $165, since he knew the repair that was needed (basically a pulley belt and some tension adjustment). I gave him the approval to proceed. Since we live over three hours from the Bellevue dealership, we received a loaner car; later in the day the technician called me and said there was something else that needed to be done on the car and it would be $200 more. I verbally approved. The following day, I was contacted again, and the technician told me the sound was still there; and that I would need another pulley replaced and it would be another $1,075. After clearly expressive my dismay, and anger at this obvious gouging of a customer, I felt I had no choice but to approve. When we arrived back to the dealership the following day to pick up our car, I asked the technician for all the parts to my car that had been replaced. He went into an angry panic mode; basically telling me they did not have the parts. I further quoted the state law and asked for the parts from my car, and not another car; he then went and "looked" for those parts and "found them". I have had a local mechanic look at the belt that was replaced and it is virtually in perfect shape. I will have the other parts reviewed later to further analyze. I will never, ever do business with this Bellevue MB dealership. They are dishonest, and do little to hide their approach to gouging customers. I will never buy, lease, or have any repairs in this dealership. I suggest that others do the same; the technician "offered me" a 10% discount for the trouble; not good enough.

GREAT Service recently!! Had something hit the underside of our car on a drive up from California. They worked with the insurance guy and got everything covered and replaced. Kept me updated along the way, too. GREAT service!!

I had a software problem. All were very supportive to fix my problem in a sincere attitude.

The service in this place is always outstanding. I am always greeted promptly, taken care of with a smile and car is done when they say. I even got text updates on status of my car while it was being worked on. Nice job Rafael.

Efficient and thorough, rental provided. Have always had great results here.

It's always a great experience. The customer service is very reliable including the specialist.

My Service consultant Rafael Burruel was very helpful. Explained everything and was very, very nice.

Heru is a great dealer. He's very friendly and helpful.

Fantastic dealership. Bernard at sales did right by us. Great location and facilities. Do you homework ahead of time and negotiate appropriately. You'll be happy with their service. Highly Recommended!

This place was great when it was Barrier. Great service and great people. Then the Walmart of the auto industry came and bought them out. I hate autonation. They're the worst of the worst.

I was able to get my car in for a Service A within a week (exceptionally quick), was done the same day, all my other concerns were addressed and fixed promptly. I was also able to use a coupon I got in my email to save me $100! I will be coming again.

Our sales guy Shawn did a great job helping us if I was rating just him it would have been 5 stars, sale manager and finance manager not so great.

My car was given back with scratches all over it, some that went down to the metal. I will never take my car back to Mercedes benz of Bellevue. I've received better service from a gas station garage. They reluctantly offered to buff out the scratches but all the while saying it's not there fault. Seeing how careless they were, I won't give them the opportunity to do more damage.

Overall, very efficient and effective. It was a Monday morning, so that led to a bit of confusion on who was handling what. Certainly would use their services again.

We enjoyed buying our vehicle here about six years ago. I did not enjoy the experience of having our GL 450 serviced there six weeks ago. Basic service, nothing special required and when completed, I had to figure out how to reset service reminder on my own, as well as throw out paper used to protect mats during service. C'mon guys. You should know better when working with folks who own MBZ.

We met a lot of nice, knowledgeable and professional sales reps in our search to buy a new/used car. We test drove four different manufacturers, at 5 different dealerships over 2 weeks. We were upgrading from a small SUV to a luxury sedan. We landed on the E class. Bellevue Mercedes had fair pricing and good inventory. Buying a car takes a substantial investment of time on both sides of the deal. I would recommend Andrew Eftekhari @ Bellevue Mercedes. And Andrew is supported by a very responsive Sales Manager and Used Car Sales Manager as well. They work well as a team.

Very nice service! I appreciate Josh for his kindness and many consideration like renting a car during fixing my car. My car has air suspension and the sensor that control body height was broken. After service, it seems to work more sensitively to every situation. Nice job, Josh! Thanks a lot!!

I have been a customer of Mercedes Benz of Bellevue for many years and have always had great experience anytime I have to engage their service department, mostly for the scheduled maintenance activity. They are friendly, professional and do a great job.

Went into service department to order a new key fob for my ML 320. Was told that the item was back ordered with an ETA of June 2017, was then told I may never get another fob because they'd been waiting a year or more for them. Makes rethink buying a car that "can't be stolen" simply because getting a key is impossible.

This is our sixth Mercedes, and we were stunned with how poor the customer service was, how disconnected the sales team was from the finance team and service team and their lack of interest in satisfying us post sale. Not sure if this is reflective of the AutoNation conglomerate or if they have just lost it, but this will be the last car we will buy for them. So disappointing.

Excellent experience. Car was serviced exactly as promised.

As usual wonderful service from everyone at Mercedes of Bellevue.

I bought my car from MERCEDES-BENZ OF BELLEVUE and we couldn't be happier. The process went smoothly and the staffs were very friendly and professional. We (Mike Salawy, Christopher Wright and Connie Deaton) all worked together to ensure that when I walked out of there I felt happiness about my purchase. Mike also took the time to ensure that I fully understood all of the features on my GLE43. He went over everything with me so the sales experience did not end until my car left out the door. I would definitely recommend their services to everyone and Thank you very much you all.

Recently purchased a used vehicle from this dealership. The sales process went fairly smooth, they were able to answer most of my questions. I've been a little disappointed with the service post purchase. I found a malfunctioning entertainment controller during my test drive and was told it would be looked into but once I purchased the car that promise was taken off the table. Their inspection process also failed to inform me / fix a broken taillight (not a bad bulb). I can't speak to purchasing a new vehicle here, but if you are buying a used vehicle you shouldn't plan on receiving much help solving any existing issues once you have paid, unless it is clearly list in the warranty.

No hassle no pressure sales process. Very polite sales person. Great team to work with. Finance person was exceptional so was the sales person. Has answers to the questions I had.

Service completed on time. No feedback on lounge or shuttle because they weren't utilized. We had to call once for a clarification item and spent over 10 minutes on hold before we could speak to the service department. Hence the 4-stars instead of 5.

Been they customer for 15 years and this is the only place we purchase a new car. Great service and super nice people. I always enjoy dealing with Josh, super nice guy. Many thanks.

Pam was great! She showed us more care and attention than we could have asked for. She aligned with our interests and showed us a genuine love and appreciation for the Mercedes brand. I can't imagine making the purchase with someone else.

Lorenzo went beyond service to get us the perfect car.

Nice& fast!Thanks for helping us to find the right car for us quickly~~

MB of Bellevue is a fantastic dealership. What makes them different is their professional approach to the car business. This store is owned by AutoNation and follows their customer ethos of caring about the buying experience. My salesperson, Stefan, quickly figured out what mattered to me and made the journey fun. My wife who usually would rather go to the dentist vs visiting a dealership feel in love with the staff. If you are thinking MB, set an appointment and get to know them. Thanks for my new C43 AMG, Stefan!

If you negotiate properly, you can get the best deal here in entire Seattle metro area. The only problem faced by me was with finance department which was trying to sell add-ons while signing papers. (Like regular service may cost you $ 1700 dollars, buy this crap for $X now) Just say big NO to all such things. Nice and well maintained facility at great location. The sales person(Thoai Dang) with whom I worked went above and beyond my expectation. Overall a good experience.

Bad service

Service could be good if you ever get someone to actually serve you lol

Excellent service that match the brand and quality of the products.

Bernard Sintim and Chris Wright in sales were both really great to work with. Both of them were genuinely nice and very helpful. They both got back to me in a short amount of time when I had questions and I enjoyed working with them a lot. I would highly recommend working with either one of them. The reason for a 4 star rating is that there were two service items that needed to be addressed with the sales manager (drive axel had been replaced and that wasn't listed on the service record & the brake pads needed to be replaced). Both of the service items were handled but the conversations were challenging and they should've been short and simple. By the end of the transaction, the sales manager was polite and friendly. The quality of the repairs was rated 4 stars only because I'm not qualified to determine the quality of the drive axel replacement and the front brake pads were just replaced so there hasn't been enough time to provide a rating. I do think it's fair to assume that a very good job was done, however, given the history of the dealership.

This is my second time purchasing a car from MB-Bellevue and I truly appreciate the help from Christopher Wright. He is very passionate, knowledgable about the cars and various kinds of features, friendly and extremely helpful when helping us decide which car we should get. We won't consider going anywhere else if we were to get another car from MB. :)

I recently purchased my first Mercedes Benz and was lucky enough to work with Heru. He was truly the kindest person and so helpful in making the process smooth. He was knowledgeable and very courteous throughout this process. My family has purchased from Bellevue previously and I have told my family and friends to go see him for their next MB. Truly an outstanding individual.

I love love loved Barrier and wanted to keep that "family" feel experience when Auto Nation bought them out. And its ... not bad at all, they still kick butt at getting me in last second and taking care of things quickly... however its the little things, like my car went in for service and when I picked it up, they said they washed and vacuumed it but when I got in, not only was it messier and not washed they had removed the start button and a few things to work on them and left them strewn about the vehicle. It was good service I just miss those little touches that take it from good to amazing.

What an amazing experience - We highly recommend! Our Sales Associate, Spencer Siese was absolutely fabulous. He found us the exact car we were looking for, and well under Blue Book! Can't say enough great things about Mercedes-Benz of Bellevue. First Class service all around. I've worked in the car business for many, many years, and wouldn't think of shopping anywhere else!

Had a coupon for oil change and was not happy with thier service.

Love the people and the place:) The Costomer service was friendly and manger was so kind and polite. I like the professionalism of this place.

Overall great service. They don't pressure you into things.

The Salesperson Mr.Vladimir was very professional from start on the phone to The price ,to the financing transfer ,to Picking me up from the Airport in Seattle ,to showing me the car I bought 2014 SL 550 with 5162 Miles on it and explaining the functions and gadgets that comes with the vehicle to thank me at leaving the dealership with my purchase as I drove it back to a Portland , Oregon I highly recommend working with Mr Vladimir

I bugged our salesman Lorenzo ALL DAY long. He answered the phone at least ten times the day we bought and was always helpful and happy to help. We could not be happier. Thank you to all involved but especially Lorenzo. HE IS THE MAN!

Lorenzo is awesome. He worked hard to find us the perfect car. He went out of his way to go beyond our expectations.

Mendacious dirtbags

Lorenzo Johnson was a pleasure to work with. We look forward to our continued relationship over the years. Highly recommend this salesman. We also had some interaction with his colleague, Christopher Wright who was also a pleasure. I would recommend them both.

Always the BEST service! I went in yesterday for a Service A and while I hadn't been there for a few months I pulled in, and before I got out of my vehicle I was greeted and Konstantine asked if I had brought my dog with me. I was very touched that he not only remembered me, but her as well!!! :) That was incredibly sweet and made my day! I recently moved 3 hours away from the Seattle area but I still make the drive to these guys anytime my car needs service. Other Mercedes dealerships closer to where I live nickle and dime you for every little thing and when you arrive you have to hunt down someone to help you. At this location though, they are always there to greet you with a smile and a "how can we help you today?" attitude as you're pulling in. I recommend buying a Mercedes to all my friends just so they can come here and be treated like a rock star! :) 5 stars isn't enough!!!!!

I bought a brand new 2015 C300 from this dealership, and that was a big mistake. My experience on the day I bought the car was good, but later I found many issues with the new car. Here is a list of the issues: The car was manufactured more than 1 year ago and never got serviced. I got a warning that the car is 29 passed due the service. I picked up the car with a full tank, so I didn't have to put fuel in the car, after 10 days i discovered that the fuel cap lanyard is broken, and whoever put fuel in the car at the dealership never bother telling me about this, or report it. The driver window wasn't sealed correctly, and I had to replace the seal. Backup camera cover doesn't close. Driver seat speaker doesn't work. I assumed that all C300 are 4Matic, and I was wrong, and when I saw the sales guy when I had my car serviced, I told that I though it's 4Matic, he was surprised that it's not, and he apologized for not asking me about this ahead of time. The dealer offered to get these things fixed cause the car is still brand new which is good. The problem is that I bought a new car so that I don't have to deal with maintenance and fixing issues with used cars, but I ended up scheduling 3 appointments to get these fixed.

Swanky modern showroom and service facility with lots of shiny new cars. I take my car here for service, they are always prompt, friendly and finished on time. One day, the road construction surrounding the location will be finished and it will be easy to get in and out.

Good customer service!

Terrible service department. We stopped in to get advise and look into a potentially dangerous problem in the car. After keeping the car overnight (driving it), completely denied the problem. They went to the extent, of saying that I should come over next time and they could correct my driving - It is an automatic for Gods sake. I eventually went to Mercedes of Lynwood. Who on the other hand, kept on diving in and found the problem. The problem was big enough to make driving the car on the road unsafe. I would recommend please avoid Mercedes of Bellevue at all costs.

Great experience purchasing new GLS450 from Chris at MB of Bellevue. Easy and fair trade in and great price on new car. Chris was great at communication and we got the car we wanted!

I was looking to lease a new car but had not decided what I wanted. i met Thoai at the Mercedes Benz in bellevue and he was awesome. He took is time to explain every detail of the SUV's and also helped me with options on finance. The whole process was very comfortable and i was able to complete the process within few hours of going back with my paperwork. It was one of the best experience I've had to date on making a big purchase. Great sales guy. the whole team was truly amazing.

This is the ongoing list of reasons why I would NOT recommend MB Bellevue. We purchased a pre-owned (supposedly) certified GL550. -The car had been reserved by someone else. Even though two salespeople knew we were interested in this vehicle (or vehicles with similar specs) we were not contacted when it became available again. I found out through an online search. -We were told MB Bellevue uses 1price so there is no negotiation and every potential customer is given the same price for the vehicle. Yet when this one came back on the market it was listed as several thousand dollars less than price previously quoted. -When we went to see and test drive the car it had not been cleaned or detailed even though it had been on the lot for several days. -The service records showed that the back brake pads needed replacing but the inspection report had not picked this up. When we pointed this out, MB Bellevue reinspected the pads and replaced them. We left the car at the dealership for 3 days for everything to be addressed properly. When we picked the car up it had not been filled with gas and after we took it home and drove it we found out that: -One of the back seat heaters would turn itself off and sometimes wouldn't come on -The nightview assist didn't work -MBrace had not been reprovisioned -There was a cut in the leather on the center console that we had pointed out and were told would be fixed. It was not. -The adjustable steering was not working correctly We took the car back for these things to be fixed. It's not clear why they weren't fixed BEFORE the car was sold. My husband noticed vibration in the steering wheel when driving at freeway speeds. All the tired were brand new when we picked up the car and when my husband called about the vibration, MB Bellevue said they suspect it's because the wheel had not been balanced. My husband made an appointment to take it in this morning and when he arrived there was no loaner car available. He was told our car would be ready for pick up at 4:00pm today. He received a call at around 3:55pm saying that it was not ready with no reason given for the delay. Even though he spoke to the Service Manager when he dropped the car off this morning, MB Bellevue still continues to disappoint. They're supposed to call once this latest issue has been fixed. Based on all of this, I would strongly advise going to another MB dealership for purchasing and servicing.

I was helped out by Christopher Wright. Great customer service, very knowledgeable about the car I checked. Ended up with a great new car at a price I was very happy with.

From the second I walked in I felt comfortable and relaxed. Spencer approached and asked a few questions and quickly broke down the pros of what they offered. Test drive was easy. Let a day go by and visited other delearships, nothing beat the benz in drivability and space. Negotiating was a pleasure. Told them where I needed to be and they came back with a number that was better than the other dealers. Super happy with my GLS450 purchase

I loved dealing with MB, Lorenzo and Connie, and I loved the whole process. I am thankful I got a good deal on my lease, and feel great driving my new car.

I would like to commend Andrew on his customer focus as he carefully understood my requirements and then helped me pick the right car. He was never pushy and always gave me time to think through and make a right call. There was a bit of a confusion towards the end of the sales process but Andrew jumped in and made sure that he honored his commitment and delivered the car on time/budget.

3 months since our car was gone and today we were able finally to get it back. I am very appreciate for service that was provided by Bellevue Mercedes. Especially we were amazed working with Eric, manager of service department and Mike. You done excellent work. Recommend to other clients in our area. Happy New Year!!!

BUYING USEDS CARS FROM THESE GUYS IS A NIGHTMARE! MY 2006 CADILLAC (ONLY HAD 35,000 MILES) CAME WITH A "125 POINT INSPECTION" BUT THE CAR HAD NO OIL IN IT (I NEEDED TO ADD 4.75 QUARTS JUST TO SHOW ON DIPSTICK), BAD SUSPENSION, NEEDED NEW SHOCKS. PLEASE UTILIZE YOUR 3-DAY/ 150 MILE WARRANTY. I BROUGHT THE CAR BACK ON THE THIRD DAY OF WARRANTY FOR REPAIR ON THE SUSPENSION AND THEY KEPT MY CAR FOR THREE WEEKS. WHEN I WENT TO PICK UP MY CAR, SOMEONE HAD HIT MY CAR AND NO ONE TOLD ME. I FOUND OUT AS THE SALESMAN WAS DRIVING MY CAR OUT OF THE DEALERSHIP AS I FOLLOWED IN ANOTHER CAR. IT TOOK ME MORE HEADACHES TO GET THEM TO REPAIR IT. THE ONLY SAVING GRACE WAS IT WAS THE SAME SALESMAN WHO DROPPED OFF THE CAR FOR SERVICE AND HE ALSO NOTED THE DAMAGE WAS NOT THERE WHEN WE DROPPED OFF THE CAR FOR SUSPENSION REPAIR. AUTONATION'S MB-BELLEVUE DEALERSHIP IS NOT THE WAY TO GO FOR USED CARS.

Beautiful car and excellent service!! Mr. Parker was very friendly and helpful. Would definitely recommend Mercedes-Benz of Bellevue!!

Ashley/Wayne were great! they provided me with a list of all c43 coupes in transit from Germany that could be mine. :) No other MB dealership went to the trouble.

Initial impression of MB Bellevue wasn't very impressive, had the feeling of a farmers market. I made an appointment but the original sales agent wasn't finished with a previous customer and assigned me to another agent Jack Park. From that point onward the experience was very positive. He was informative and gave us the necessary features of the MB SUV that we were interested in and we came home with a new car. I've been a Lexus customer for 20 years. The ongoing maintenance and service will determine my final opinion on MB Bellevue but my new car is a great ride. You never know when someone is going to buy a car so don't underestimate the people walking through the front doors 😳

Lorenzo made the buying process easy and simple. Great staff and always willing to answer questions!

I recently purchased a GLA and had a wonderful experience at the MB in Bellevue. The car is absolutely stunning. On top of that, I was helped by Pam Pugel who was pleasant and trustworthy. Pam went to great lengths to make my first experience at a Mercedes dealer a great one and seamless.

Bellevue Mercedes was easy to work with, no presure. Stefan walked us through a number of lease & purchase options. Once we decided to purchase, Jason slowly walked us through all the papers. When we picked up the car, it had been detailed and a BIG red bow was placed on the hood - great photo opportunity! Stefan spent an hour walking us through all the cars features - very helpful!!! Thank You!! Kaycee + Phil

I recently leased a GLA model from this dealer. I had the best experience, no stress and completed the transaction in a few hours. I highly recommend doing business from this dealer. Thanks Lorenzo!

The staff was courteous. But I had to wait longer than expected for my loaner even though I had an appointment. Other than the recommended service I had one other issue. I was told it was taken care of. But the problem still exists and I have to call them again. So not too thrilled with the service as of now.

Great sales assistant and sale service. I really get a nice car !

As someone who avoids car sales personnel and wants absolutely no pressure to make a purchase, I handled as much of the buying process online as possible. But when I did go to the showroom, I found everyone that I met (receptionist, sales person, finance manager, trade-in evaluator) quite pleasant, accommodating, and eager to go overboard to be helpful. I would not hesitate to return there.

Great vehicle buying experience, Michael, Wayne and Jack were all great to work with. Best vehicle buying experience ever.

The staff are very friendly and courteous, but it seems like overall service has declined since they were acquired by AutoNation.

I bought a new MY 17 S Class Coupe from Heru Tarjoto at Mercedes-Benz of Bellevue. From my first visit, Heru was great. He was knowledgeable, helpful, and courteous. He was able to answer all my questions, provided a good review of the S63 AMG and its key features, and made my test drive fun. In everything he did, Heru was prompt and helpful. We placed the custom order and Heru kept me up-to-date over the next few months as the car was built and shipped to the US. Delivery was smooth and both Heru and the dealership did everything right. It was a very good experience end-to-end and I'm delighted with the outcome. I'll refer friends and I will buy my next MB from Heru at Mercedes-Benz of Bellevue.

A disappointing experience. The sales associate was not willing to discuss well. At the same time their associates provide inaccurate information and pretty bad after sales experience

In search of new or used vehicle. Stopped by Bellevue MB to look at certified pre-owned entry level class vehicles. Found a nearly new one year old vehicle (900 miles in mint condition). Loaded with depreciation paid for by previous owner. Perfect colour combination for my wife. Sales and Finance staff very helpful. Took all the time we needed to answer questions and feel comfortable with purchase and process. First time dealership and MB clients. First time AutoNation customers. Like their up front pricing and explanation of same along with their philosophy.

In search of new or used vehicle. Stopped by Bellevue MB to look at certified pre-owned entry level class vehicles. Found a nearly new one year old vehicle (900 miles in mint condition). Loaded with depreciation paid for by previous owner. Perfect colour combination for my wife. Sales and Finance staff very helpful. Took all the time we needed to answer questions and feel comfortable with purchase and process. First time dealership and MB clients. First time AutoNation customers. Like their up front pricing and explanation of same along with their philosophy.

Experience was extremely easy and no pressure. I was able to test drive a few different cars over a few weeks and made my decision on my own time. No daily calls etc. there was one small hiccup with our trade in that we needed an additional person present but other than that it was all good. I do wish the paper work could have gone faster though but it still was faster and smoother than my other buying experiences.

Great! Some of my radio stations were randomly reset.

Wonderful experience! Really professional team. I worked with the services team.

They wanted to do a $2,500 part replacement when a computer reboot resolved the warning light issue.

Ashley was seriously one of the best sales associates I have ever dealt with! From holding an umbrella over my head as I looked at cars in the pouring rain, to offering me coffee as we sat inside and chatted about different car options, she always had a smile on her face. With my busy schedule, I had to communicate with her through text messages, which she was perfectly fine with! She was always prompt to answer my questions and was never too pushy! I HIGHLY recommend asking for Ashley next time you visit Mercedes of Bellevue!

I ordered only the remote but the service manager order the remote and the master key. When I told him that, he said he would refund me and the service manager personally process the refund to me. It seems like they take customer's request seriously. I got the keys in a few days.

My experience at Mercedes Benz of Bellevue was low pressure and the salesman I worked with, Anthony Moskaluk, conveyed a genuine enthusiasm for the brand and cars in general. I found the dealership to be transparent and competitive on pricing, and the overall customer experience was in line with the ethos and reputation of the vehicle brand itself.

Excellent response from sales and service personnel.

Not a good service experience this time. Loaner car was dirty and out of gas. When I asked the service rep if he knew he was giving me a car with no gas he said, "I'm doing the best I can." When I picked up my car it was also unwashed.

Scott Shearer is great. Very knowledgable and efficient. Highly recommend.

Spencer helped me in purchasing my first car. He got me a good deal and a car that was always on my top list. Overall a good experience.

Spencer helped me in purchasing my first car. He got me a good deal and a car that was always on my top list. Overall a good experience.

Andrew was the best! Made the process of buying a car painless.

I have since found out subsequent to writing this review the brake job recommended by the dealer service technician/advisor wasn't necessary. I took my 2015 GL350 Bluetec to another service provider and he looked at the brakes and recommended only changing the rear brake pads as they were worn below the recommended thickness. This is pretty upsetting as the difference in price between rear brake pad replacement and full brake job is about $1000!!!!!! I plan on registering a complaint with my service advisor and the service manager given this information. Mark is great to work with. I was a bit disappointed that it took 2 days to get my car back and one of the warranty issues was still unresolved. I'm also a bit concerned about the longevity of the brake system and the fact that the cost of brake pads and rotors is extremely costly. I'm hopeful I can find an aftermarket solution in the future to reduce the cost of ownership.

One of the best experiences I've had purchasing a car, the customer service here is Luxury at its finest. If you need exceptional care and a very detailed and specific request i.e (Surprise a loved one or significant other) Make sure you see Jack Park. He put the deal together without hick-ups with my lady, the two of them got a tear out of me they for sure surpised me. For a second I thought I was on Pranke'd! The Deal: Jack and his team got straight to point he doesn't play the "numbers game" on The ES550 he got straight to the point no sales picth , straight to the bottom line.

Excellent service - well satisfied with entire process.

Got me in and out early so all good there. A redo on my tire pressure, a finicky part of the car, but they got me on my way as fast as possible. Again, all good.

When I take my car in for a service I expect to get it back clean ESPECIALLY when it is written on the service appointment confirmation letter that the car will be washed! This is one of my biggest pet peeves! I drive a Mercedes that costs $75K I expect white glove treatment for all service aspects and get a clean car back after a service. I expressed this when I picked up my car but had zero follow-up. VERY DISAPPOINTED!

Very good once I was able to get through the MB service phone line. I called 4 times on MON and 3 times on TUE and was unable to get through to a representative within 5min (yes, 35 minutes of waiting). Once I even tried calling MB of Bellevue sales and they suggested that service wasn't part of their responsibility. Having purchased and leased numerous times from Barrier (and once from MB of Bellevue) I found that to be less than customer friendly. Also, I used to get a car wash and vacuum with a service at Barrier. Is this no longer part of the service? Everything else was great!

Yearly services seem perfunctory. Not at Auto Nation. Service manager greets you like an old friend. Explanations follow. Ushered inside with coffee, tea, or water. Free WiFi. Done in less than 1.5 hours. Car clean and away you go. Full details in the service billing and a hearty farewell.

hi. very disappointed that I had to pay $650 for a diagnosis of what's wrong with my car; The initial estimate was $165 for a diagnosis. I ended up paying the $650 just to get my car out of the dealership and get it repaired elsewhere. Ultimately the quote i was given was for about $1000 to fix a broken starter. This is on top of the $650 you guys charged for the diagnosis. If it takes you guys 3 hours of manpower to figure out that the starter motor on the car was broken - you guys shouldn't be servicing cars.

Spencer was easy to work with, knowledgeable and helpful. Buying a new car was a delightful experience. Nancy was also extremely helpful the day we came in to drive the GLA. Spencer was in class and Nancy zipped around to find us the car and the keys for the GLA. If we had had to make another trip, that would have been unfortunate in the scheme of things. So, all in all, purchasing the car was a wonderful experience!

Great customer service and follow up

I bought a Mercedes for several reasons--one is that it is a super sleek, cool car, but the other is that I thought that service would be fabulous. It is a cool car, but the service has been a bit rocky -- although it has ended up being OK in the end. I have had a set of continuing issues, not huge, but annoying - Originally my service rep (Mark) didn't have a clue about the problem and so claimed it to be fixed when it was not, this happened several times. When I complained to the Service Manager, I was re-assigned to Josh. Josh and I had our differences (my car was in the service department for 3 weeks and the requested service was not completed), but overall in the end he worked with me to get the issues resolved. My biggest complaint was that I spoke to the Service Manager and I wrote an email to the General Manager -- neither of them followed up with me and/or took the time to track the progress of my car in the process or apologized for the lapse in service. I had to do the daily tracking and follow-up myself. I guess once you have a customer you are no longer "valued". In the end, Josh took care of what needed to be done, although if the service team would have taken me seriously and listened to the issues up front, it would have been a much easier road to repair. It seemed like they were trying to take shortcuts instead of investing in resolving the problem.

When I left my car at maintenance, I got a loan car to drive, which I think is pretty nice.

I had a great experience with Micah and I think he is the best service advisor I ever seen in Mercedes Benz dealership!!

Mercedes-Benz of Bellevue and in particular, our personal sales associate Spencer Siese, offered a professional and knowledge assist to my wife and I in the purchase of our "dream" car, a 2017 Mercedes model S 550 Cabriolet. We could not have asked for a more enjoyable experience afforded us by Mr Siese. He was not only attentive and hospitable, but also very knowledgeable in respect to the vehicle we purchased. His demeanor was always respectful and most importantly, he was a pleasure to deal with. Without question, we would highly recommend Mercedes-Benz of Bellevue to any potential Mercedes customers.

i never seen any service advisor like Micah, He is awesome and knowledgeable about car and he can answer your any questions you may have and give you the best best advise, I'm so happy with my experience with Micah and I'll bring my car to his dealership always!

They don't know jack about old Benz's, they charged me around 3 grand to fix my 87 420 sel and i got 0 things fixed, all they did was perform a bunch of useless tests and charge me for that. the dealerships are money scams never bring your old Benz or any benz to this or any Mercedes dealership. If I could rate lower than 1 star I would.

Quick drop off call when problem determined and with price. Called and picked me up when done. And under estimate.

Excellent service when in pulled in w/o a prior appointment to have a headlight replaced! Very timely and efficient and cordial experience! Was impressed!

Bellevue Marcedes handled my service in a most professional way. Though I was initially scheduled for an express service, Josh McDowell explained that my SLS AMG would be handled by an exclusive team. They tailored the checklist to those items that more accurately reflected the fact that although the car is 5 years old it has only 7200 miles on it. I noticed after the breaks were flushed and bled, they were much more responsive. I'm very happy with the service from Bellevue Mercedes-Benz.

They have serviced my SL from new and have always done a professional job. I'm a car guy and Josh (my service advisor) knows his stuff.

Routine service with a couple issues with sunroof shade, tire pressure

I purchased a '14 CLS 550 CPO from Christopher Wright. I located the car at this dealership on line and as i live in Portland, I reached out via email to enquire about the car and discuss the trade in valuation process. Chris provided a link to the dealership's on line valuation tool and I used that to obtain a quote for my trade. The offer was fair and I drove to Bellevue. When I arrived the car was as advertised (though it had a large dent in one door and some damage to an interior door panel that was not indicated prior--hence the loss of one star) and we negociated a reasonable price for the car. They held to their trade in value. Overall the process went quite smoothly, Chris and the finance manager were great to work with and I'd absolutely work with this dealership again in the future.

I dealt with Matt and everything went very smoothly and I was out of there way sooner than I expected

Josh has always done a great job for me. Always pleasant and friendly. However, the technician who worked on my car left the hood ajar. I had a devil of a time trying to right that wrong. Loraine Gilroy

Check engine light was on and I dropped my car there for a day and they said there's no big issue and it is fixed now. I drove it home and I found that the light was on again and I had to make another appointment to check it. It is very disappointing experience

I took my vehicle in to have the front daytime running light replaced. I was told it should only take about 30 to 45 minutes. 2 hours later I was informed that I need to schedule an appointment to have the light evaluated. Total waist of time and money.

Very clean, professionally run organization. The service was as promised and completed as scheduled. Very nice waiting area.

This was my second visit to this dealership. After a disappointing visit with very poor customer service on my first visit I decided to give them another try after hearing back from the General Manager apologizing and stating the issues I was concerned about would be addressed. My second time was exceptional and probably tied for the top car buying experience I have ever had. In and out in under 3 hours, adherence to the discussed price that was agreed on prior to my actual in-person visit and overall great attention to customer service. The loss of one star is reflective of not having this service experience on my initial visit.

I think this place needs more service advisors or better communication amongst the ones that are there. I had to call multiple times and stay on hold up to 30mins just to speak to someone to find out my car was ready to be picked up. Took in a 7 seater suv and was given a small car as a loaner with no sympathy when I explained that it would be impossible for all 3 of my kids carseats to fit.

Service advisor is great and provided great service. My question about my car is still unanswered. My rear brake pad was 10mm thick in 8/2014, 5mm in 7/2015 and 4mm in 9/2016. My question to Mercedes: what caused the excessive wear on the brake pad from 8/2014 to 7/2015, considering this is the rear brake pad and most of the braking force was applied to the front brakes? I was made to pay for this replacement although my car is under warranty. I am still waiting for answer.

a total satisfying experience. What I expect from MB

Evan made it so easy. I called ahead and he had everything waiting for me. He helped me set up the bluetooth and taught me how to do the voice commands. He was great!

Overall a bad experience and it is 2 parts a. Shuttle Service - I had to wait 40 minutes for pick up and drop off at 9:30 AM in the morning. It was 11:00 AM when i got to work and similar experience in the evening. All this happened because of the miscommunication between staff and shuttle drivers. For my pickup, the time to wait on the phone was approximately 20 minutes and after that the lady on the phone would connect me to the driver and he would not call me when he arrived since he did not have the number. This happened twice before i got picked up. b. Service: - The service guy walking me through in the morning was rude , however he did get the inside of the windshield cleaned after he said he was not going to. - When i was purchasing the service, they really pushed me to buy it but when it is time to execution they did bare minimum on my 10K service - Car was not washed properly, there was dirt on my car and also the windshield and glass had water marks that were dried out . There was no point of the hand wash since i had to clean it out later to see properly - Car Vaccuming had missed number of spots and after repeatedly pointing out, he did it just before i left. I want my money back for the maintanence package. All you people out there , DO NOT BUY THE MAINTANENCE PACKAGE .. it is a RIP OFFFFFFF

My wife, son, and I walked in the dealership with no appointment. we inquired about the new 2017 lineup. in few short minutes, we were greeted by Anthony Moskaluk one of the sales reps. he showed us several new 2017s. the CLA, the C300 sedan and the C300 Coupe. My wife fell in love with the car. offered us a test drive, showed us the features. and was really patient through the entire process. I didn't feel pressured , not even a bit. the entire process was welcoming and every courtesy extended. thanks to Mercedes, and their crew for making this such a wonderful day for my family. we walked out with the CAR

I bought C300, I like the style and design, safety features. It's easy to drive. Also, the service is good.

Eric Smith, Josh McDowell and the service team at Barrier Mercedes Benz of Bellevue...applause to you guys, after provided the best service experience I have had in over 35 years of car ownership. This team is a credit to Mercedes Benz, the level of professionalism and courtesy made me wish I had bought all my previous cars from this dealership...I sure know where I will be buying my next car.

Josh did great in getting our car in and getting the necessary repairs/replacements to our rear brakes in a timely and professional manner. We now look forward to our return visit next Wednesday to have all four tires replaced. As evidence by our return visit next week, your dealership is our dealership of choice to have any work done on our GLK. We purchased the GLK from your dealership some four years ago and haven't been disappointed.

I've only been to the service department 3 times total and this was the worst experience I've had so far. The staff didn't seem knowledgeable about the reason I was there. I was going in for a 40K mile oil change and on the paperwork it said a 20K mile service. I tried explaining and I had to tell them that I had already been in for my 30K mile service. Once all that was cleared up, I noticed on my paperwork that they had marked that my car came in with 46,424 miles, when it only had 40,424 miles. And to top it all off, I really just expected to get an oil change and with all the recommendations that come with the 40K service, I ended up shelling out $688. I just didn't get the attention to detail that I've been used to getting from this service department. It seems the service advisor position is a quick turnover position as I've had a different advisor every visit.

Christopher Wright and his team in Mercedes Benz of Bellevue is amazing. It's the best car leasing experience I ever had. He is very passion (even after I told him that I may not lease the car within 2-4 weeks in email), honest, responsive and very detail oriented. At that time, we were comparing the 2016 C300 with 2017 Genesis G80 and the 2016 Lexus ES350. After his detailed initial walk through of the C300, we decided to drop the ES350, as Mercedes has such a good focus on details, e.g. the brake HOLD feature, the seatbelt fasten assist, the fuel tank cap holder, etc. Then we were able to negotiate a satisfying price through him for the leasing. He also introduced the general manager to us, which make us feel they really care about us as a customer and the business. We will definitely recommend him and his team to anyone who is interested in a Mercedes!

very good purchase experience at the Mercedes-Benz shop in Bellevue

Just ok. Definitely a shift with new ownership. Seldom are same people present

Good experience, loaner provided, repairs completed on time.

My car buying experience good Anthony Moskaluk strictly business

Great service from Bellevue Mercedes-Benz. Personnel are very friendly and helpful.

Marc is high energy and incredibly happy to exceed customer expectations

Just moved to Washington and I chose Bellevue as my dealer and what a mistake. Awful. Charged me $4.95 to top off my windshield wiper fluid. Other MB dealers have topped off my oil for free. Received an email later in the week saying something was discovered during my last visit and a specific service was due, nothing was said to me while I was there so now I have to make another appointment and come back a week later instead of discussing it with me when the car was in for scheduled maintenance? Lastly, in addition to the scheduled maintenance I noted a few other items of concern and when I arrived home I saw a note saying they didn't have enough time to diagnose the problem. Wonder why they didn't say something to me when they called to tell me the car was done. Had a 7 am service appointment and was there at 6:50 to drop the car and that wasn't enough time? The Service advisor rushed me through the review of what occurred or he would have told me about the follow up service. I wasn't even out of his office when he began talking to someone else. Apparently I was too much of an inconvenience to be treated properly. Worst MB experience in over a decade. Welcome to Bellevue MB!

I went in yesterday for my first service on my car. Wow!! I'm impressed. The customer service Mark showed me was outstanding!!

The diagnosis of an internally-broken catalytic converter was credible and quick, but I am disappointed with the effort to resolve the issue. The service coordinator was unable to acquire a replacement part for his crew to install, but he recommended a couple of mail-order parts websites that he said he would use to acquire and weld up the replacement himself if it were one of the competition vehicles he builds for fun. This suggestion was unhelpful. I would prefer the service crew do the same for me, or recommend a reputable exhaust system specialist who would do the work.

the repair was quick and well done. the part was very expensive!

Very good services , wait time is exactly what they said , very helpful

My experience with this dealership is nothing but outstanding. The people I have had worked with were courteous. There were no hassles and no hidden agendas during the entire lease processes. All in all, I am very satisfied with this dealership and will be more than willing to recommend them to my relatives and friends.

Exemplary! Would not go anywhere else. Pressure on for lesser repair shops. Will always go to Bellevue Mercedes Dealership

After Barrier took over the Bellevue Mercedes Dealership, the service has gone from excellent to awful. Specifically: 1. The business model now is based on volume. They are too busy to do any one thing correctly, so they do many things incorrectly consistently. 2. Completely lost attention to detail, likely as a function of item 1. e.g. A.) Brought car in for left door part replacement and they did it on the right door. B.) Cars use to get a courtesy cleanup prior to return. The last time I took it in, car had just been detailed, they wiped it down with a shop towel (I guess) and made it dirtier after the visit. Windows look like they used a grease rag. 3. coup de grace - Staff that genuinely cared about customers with years of experience have quit or are in the process of leaving due to the AutoNation sweat shop mentality. Conclusion - MB cars are amazing quality and Barrier definitely was, but AutoNation is bad Blandy's from SpongeBob. I can't recommend AutoNation for service. Better to drive to Seattle or Lynnwood. ~Disappointed.

All of my comments have been captured. Thank you very much.

Everything went well. I have nothing further to say.

I have bought and serviced 4 C300s from Mercedes Benz of Bellevue over the past 16 years. The service advisors are very helpful, friendly, and knowledgeable. They communicate with you frequently. Sales people are not pushy or high pressure. They do follow up if you have a question.

First class from start to finish. Excellent assistance with decision making without pressure.

Good afternoon!! I had my Mercedes Benz serviced at Mercedes-Benz of Bellevue on 8-15, and after the vehicle sat in the garage overnight, I noticed some fluid on the ground. I had it inspected, and it turned out to be only windshield washer fluid possibly from the frame of the vehicle, but, upon further inspection of the engine compartment under the hood, I noticed there was a grey rag sitting on top, which is a very dangerous fire hazard. There was also a lot of residual motor oil on top of the plastic cover as well as some below on the frame of the vehicle. This should have been cleaned up during the oil change service. I've can provide photos of all of this upon request.

Ashley originally met with my boyfriend and then we came back on Sunday so I could drive the car. She had everything ready so that we could maximize our time because we had our kids with us. She was friendly and great to work with. I felt that I was going through this process with a friend instead of a salesperson we just met.

The dealership did a great job and provided overall great service.

Good customer service, nice and comfortable waiting area and I used their shuttle service.

I purchased my first MB (used) a couple months ago in Tacoma. I had a couple "fix it" issues the Tacoma dealer needed to fix. Both Tacoma experiences were TERRIBLE. My first visit to Bellevue was more like it -- exactly what you'd expect from a MB dealer: Easy check-in, proactive communication and clean loaner car. I'm glad this is my local dealership

The professionalism and customer service of Mercedes-Benz of Bellevue is outstanding, the staff are always courteous and very knowledgeable and work hard to ensure that your visit is one that reflects their standard business ethics. I'm very glad that I have made them my choice of dealer, where I will have all of my services done for my SL AMG.

Good service but my car ended up staying in the service due to to a faulty part. Some room for improvements next time.

Erik handled my immediate service needs well. I did not have an appointment. He called and said what was happening to my car every day. He made my visit as enjoyable as could be. I bought the car from Barrier. As soon as car warranty ran out, my engine had major problems. It has been a lot of problems with car. The car looks pretty, but, I would not buy Mercedes because is so unreliable.

Overall experience was satisfactory. Only issue I had was that I had to go back to service center after picking up my vehicle because they forgot to reset the service reminder option.

Bought a car two months ago; had three electrical failures. Dealership basically offering no other solution than trade it in and buy another car at 10k loss to me. Miss the previous ownership. Will not buy from Autonation again.

Bad Experience due to Poor Communication. I went in for a routine service of my M-Class. I was told 1 hour or less (Premier Service) so I waited at the lounge. After two and a half hours some one came and told me that my car will be ready in another 20 minutes. I complained about the long wait, without any updates. I was told that my service adviser is not available and that he is new at the job.

We had been considering several luxury class cars, MB being one of them. We were interested in several different MB models, and were a bit undecided. One model we especially liked was in the facility but had been purchased by another customer. When that deal fell through, our sales specialist contacted us to mention it was available, and he remembered we liked it. We drove it again and were quickly set on that vehicle and made the purchase.

My Service Representative, Josh McDowell, is friendly, efficient, and helpful.

The sales rep. Heru Tarjoto was very helpful showing us and found the one we like. We will recommend to our friends to visit Auto Nation Mercedes to buy new cars as needed.

Rude service!

Very disappointed. My older model E320 needed A/C service check. M-B Bellevue service couldn't find any A/C leak or defects and recharged the system. On picking up my vehicle the next day, it was obvious the A/C still wasn't working (ie had completely lost refrigerant overnight awaiting my pickup). When they brought my vehicle out, they should have at least checked that the service I was paying for had restored it to working order! They seemed very attentive to customers with newer model vehicles being dropped off, but I felt they weren't as interested in servicing my older model E320, nor in listening to my frustration that it still wasn't working. They seemed indifferent to the fact that I would have to take another day off work, arrange for a rental car (no loaners available), and return it for further service the following week! I have had some routine service at M-B Bellevue previously, and the service was excellent, but that service consultant is no longer working there. I was not impressed with the service of the replacement consultant, nor of the service department in general, and will probably NOT use M-B of Bellevue for further auto purchases or service.

Amazing customer service, very personal and responsive to concerns noted.

Got the car I wanted at the price I wanted. Thanks Lorenzo

Drop off my 2016 gl550 service for the keyless remote ,but problem still exist .

Hard to get an appointment especially if a loaner is needed, but good service.

Very impressed with the service of my Mercedes GLE. Also the use of a loaner car was exceptional!!

We stopped by Mercedes Benz on July 4 just to browse, knowing they'd be closed. To our surprise they were open! Ashely approached us and asked how she could help. I had my "perfect" car built on my phone, I told her "This is what I'm looking for". She took it to her desk and began searching everywhere. The only car in the U.S. that closely matched what I wanted was in MA! So we began the process of bringing it to Bellevue WA. It took a couple weeks for the car to arrive, once it did they began the personalization I requested: tinting and debadging. As with any "well laid plan" there were some bumps but in the end I got the car I wanted, a car I am in love with!!! Ashley is a definite asset to MB! Her knowledge, her patience, her positive & sweet personality put you at ease. If she didn't know an answer to a question she was always willing and would say "give me a second, I'll find that out" and she always did. She was fun and easy to work with! I was impressed and thankful that she worked with our schedule, even coming in on her day off. As I drove away in my new toy she reminded me she's still available when I have questions....just a text or phone call away. Despite some unforeseen issues that made this an unusual sale....we very much enjoyed and appreciated our time at MB.

Everything worked very well, thank you. Lorenzo Johnson was very friendly and helpful.

everything went as planned; appreciate the service car

Very smooth transaction, would highly recommend Wayne Thiessen and this dealer.

Professional, efficient and trustworthy

I had a fairly positive experience! I had my car towed in because it wouldn't start and this was something very specific to Mercedes Benz (it was the DAS control module misbehaving). The staff were very courteous and helpful and they were able to diagnose the problem almost immediately. I had them fix a few more things while they were at it, so my car sat in the shop a while longer, but I was pleasantly surprised with their professionalism! This is definitely the place to go if you need car care that's more specialized to Mercedes. I wouldn't go here if you're not looking to lose a lot of money, that said, there's an extra benefit in the top tier knowledge that the staff and mechanics bring to the table, so if it's something you're not sure a regular shop can fix, by all means bring it in! I'd recommend this place to a friend for sure. :)

Sheryl Parkins is a greater service consultant, very thorough and reliable.

This was my first time at Mercedes of Bellevue having just moved to the area recently. The staff who greeted me and handled my vehicle service was pleasant. Upon receiving my vehicle everything appeared great. The only issue was that I requested shuttle to Bellevue square given that my 10 and 6 yr-old kids were with me and it's difficult to keep kids quiet and settled in the lobby for almost two hours. However, I was assured a driver would come get us shortly but the driver did not show for about 40 minutes then took another customer who arrived after me to Redmond. Unfortunately we did not get shuttle service and this was frustrating.

I bought a used Lexus from Mercedes of Bellevue. The car is in great condition other than a few things I'll end up fixing myself. After the first and second salesman I didn't think I was going to buy the car, but I checked in a couple of days later and found out that the sales manager had quoted me a lower price than the second salesman by a few hundred dollars. I bought the car right there. The third salesman, the one that helped me through the purchasing process was absolutely spectacular. Lorenzo Johnson. He's the kind of person I would recommend buying a car from. Very nice, good story teller and he never gave off the stereotypical salesman vibe. Overall I'm very very happy with my purchase. I came wanting a used Lexus. I left with a used Lexus. I also left with the name of a great salesman.

Very professional and courteous. The facility has been remodeled and is very inviting.

Trustworthy, competent, easy going, efficient! EXCELLENT!

It's been one of those days. 😠 My son had locked himself out of my car by leaving the key in the trunk. I didn't have an extra key. I called The Road Side Assistant and they said they can't come out until 6 pm. The car was parked in 4-6 pm no parking zone. I called the Bellevue Mercedes (formally called Barrier, now it's owned by Auto Nation) where I purchased my vehicle and explained the situation. I told them I wanted to call the locksmith to open the car and asked if the button will work to pop the trunk. The service rep confirmed that it would work. The locksmith came and was able to open the car but the trunk button would not work. I called Bellevue Mercedes back and I was on hold for 10 minutes until I was able to talk with the service manager Matt. I told him that one of his service rep gave me the wrong information and I had to pay $100 for the locksmith. He told me he was going to reach out to the Seattle Mercedes service manager to help me out. After waiting for half an hour, I called Seattle Mercedes myself. I spoke with one of the service rep and he reassured me that he was going to explain the situation to the service manager and get in touch with me. Few minutes later, gentleman name Pet from Seattle Mercedes called and said he will be coming out right away. He even apologized for the mistake and didn't charge me for the service! I was quite disappointed with the Bellevue Mercedes because Matt, the Bellevue service manager never called back to follow up. On the other hand, I was very pleased with the Seattle Mercedes Service for taking matters with their own hands and helping us out today.

My experience was very good and appreciated the assistance from Christopher Wright in getting me to the right vehicle and through the process with excellent briefing post purchase re the significant features in this car. Negotiated fairly with me and treated my son and I with respect and careful attention. I would highly recommend this dealership to others.

ALWAYS GREAT SERVICE AND ADVICE FROM SHERYL. I DON''T HAVE 50 CHARACTERS I BELIEVE WHAT I SAIC IS SUFFUCUENT FOR A REVIEW.

Liked the overall service, process

Great experience in trading ML320 and getting a new GLA

Great service. All done nicely, kindly and honestly.

The sales personnel provided me with exceptional service, they worked with me and took the time to get me the car that I wanted. I really appreciated that.

I took my 2012 C250 for repairs. Intermittent slow cranking after engine start. After diagnostic testing, and this took about 6hrs, the only indication was the battery was low. I forked over $372 for a new battery, and I am STILL experiencing the same issue. I know it is not the battery, so just exactly what is the problem? My car should come back for repairs, I just really don't want to spend another $372...

Service department is really courteous and helpful. Had my car there for warranty service a few times and they took care of me.

Very friendly and helpful! Clean and well maintained dealership

Extremely professional experience at Mercedes-Benz of Bellevue

Car wash is very average.

They know how to take care of customer needs and make them feel comfortable during the process. The car I bought was in a good condition and looked well maintained.

I bought the car from a private dealer, the car is 2 years old, and still have 2 years of factory warranty left. The car has a strange popping noise coming from inside rear left door panel and inside rear deck from time to time, especially when I make a right turn, I can duplicate this noise every time. Took the car in to have it checked out, and also asked the dealer to inspect the car to see if there is anything wrong with the car. Received a text message towards the end of the first day, the car needs to be left at the dealer for overnight, talked to service adviser, and was informed will let me know once the car is ready to be picked up. I received no email, no phone call, no text message about the status for my car for next day. On 3rd day, around noon, I contacted the dealer to find out what is going on with my car, just to find out the car has been ready since the previous day. The dealer told me the popping noise was coming from the limited slip differential, although I don't have great knowledge about LSD, but, I know for sure, it's not coming from the LSD. I am not sure if the dealer has enough knowledge about this particular car. I was told they did the inspection and found nothing wrong, and they did not charge me anything for the inspection. I am not comfortable about the lack of communication. I'll try another dealer located at Lynnwood and see if they are better.

Everyone is always so pleasant and thorough. Josh is a wonderful advisor and so is Rafael. Jerome in the drive in area is great too. I feel like people care about having me as a customer and are happy that I am soon to reach a first goal of 300,000 miles on my ML 320! Then off to 400,000.... I hope. I love my car and have always felt safe in it. I know the mechanics and Jerome make sure things are done well. Thanks.

We had a fantastic experience purchasing our new E350 from Kaitlyn. We would definitely buy another car from her again. She was wonderful to work with!

Service is meh. The sales guy ( young man) didn't want to spend a minute explaining anything. I wouldn't recommend these guys here. The BMW of redmond is the place with great service. Go there

Staff was friendly and helpful . Will recommend to a friend.

Joshua McDowell at Mercedes Benz of Bellevue always provides excellent service on my E63 AMG. Highly recommend!!!

Overall Service was very good. Had to wait for the car wash to complete.

User is not welcomed greatly. But service is performed great.

I loved the fact that Evan was very responsive and extremely helpful. He laid all the terms and conditions very clearly and was willing to help in every which way possible. He did a great job at explaining all the details of the lease and all the available options. He was great!

As always, Mercedes Benz dealer service is very convenient and professional. With that friendly smile, you get countless up-charge options when all you wanted was a Service A/B oil change that costs you $300-500 (sarcasm). They even had the courage this time to line item detail the $4.95 windshield washer fluid they used to top me off. That's a first. Thanks MB!

I brought my GL 450 in for Servicing. The air suspension was bad and they suggested I replace the brakes and rotors which I did.($4,100) as my wife drove off she realized she could not roll down the driver side window. The service rep said to come back in a few days and they will replace it because the switch was physically broken. The next morning when my wife tried to take my son to school the car would not go into gear because the transmission switch was broken. When I brought it back in to the dealer they said they would not cover that and it was $1,300 to fix. I am now filing a small claims suit against them. Obviously a Tech must have been rough with the car to physically break the window switch and then the transmission switch. Be aware the service reps are very nice and cordial but the actual people working on your car can physically destroy your car and they won't take responsibility. Off to small claims.

Good Good.

Took my 29,000 mile old C-series to Bellevue Mercedes for basic maintenance, and was charged a whopping $909. for an oil change, air filter and transmission service. Sure Mercedes owners get bent over, but charging extra for windshield washer fluid? They tacked on $20. for “rags, solvents, tape, etc”. This over and above charges like $6.25 for “solvent”, $18 for a gasket, $12.60 for “screws”... Now they tack on 12% of the labor charges for “Misc Charges” on top of $138 oil filters with a $17 “filter insert”. I’m sorry, but $900 for fluids and filters is outrageous. Beware: Barrier is gone and now AutoNation is ready to gouge you! I will NEVER again set foot inside Bellevue Mercedes Benz.

Christopher Wright, Bellevue Mercedes Sales Rep. was very knowledgeable, pleasant and helpful. Thank you!

I went in to test-drive a 2016 GLA but didn't purchase on spot. The rep Anthony sent me initial quote and never got back to me after I requested for re-quote on select features. 3 days later I bought a 2015 C300 from a non-Benz dealer, but when I went to Bellevue Benz for help on figuring out some dashboard buttons. Rep Jack refused to help and told me to either read the manual or go back to the dealer where I bought the car, "That's what you paid for" he said to me, then slammed the passenger door as he walked way. I was shocked at how rude of customer service at Bellevue Benz, do they not know anything about paving the road for future sales opportunities?

Recently my car developed a strange noise, I dropped it off without an appointment and Raphael saw to it that I got a loaner and the car was looked at that day. It turned out to be a rare case of a transmission failure that needed a new one coming from Germany. Two days after the transmission arrived, I picked up my newly clean car - the extra time was needed so Raphael could make sure it was perfect. I can't speak highly enough of Raphael and the service tech (apologies for not knowing your name), the car is running perfectly again.

Found the car through internet , made an appt for reviewing the vehicle 2 days later. When arriving , I was warmly greeted by the internet manager Chris who introduced me Pam and sales manager Connie. Pam was explaining the features of the ML350 to me very patiently as it was my first MB at the beginning and after the sales. I used to be in the customer service years ago and totally understood where she was. Pam was an excellent person who has provided me a 5 star excellent service. I would highly recommend Pam to all of my friends.

Good customer service

How sad that you are stopping your complimentary car wash service. Another sign I guess of Auto Nation buying the business. I guess I'll be off elsewhere now to buy my cars.... And your email explaining the reasons was plainly a poor excuse....

We worked with Dante Jenkins to purchase this CRV. The car was in like new condition, and from the first contact Dante was the best! He knows cars, is friendly, respectful and incredibly helpful. No pressure, just good, solid customer relationships and service above and beyond. We had only one issue with the car after we bought it, and Dante took care of it immediately. A great experience for us!

GLC300 4MATIC. Great service and very helpful staff.

Sales representative Wayne Thiessen helped us find the perfect car for us. The experience was pleasant and low key. Wayne was professional and helpful each step in the process.

Christopher Reade provided us with an outstanding buying experience. We couldn't be happier with the car or our salesperson. Chris went above and beyond quality customer care - before, during and after the sale.

Brought in our ML (CPO) Servcie has always treated us the same as if we purchased a 2016 AMG GTS. Service Advisors go above and beyond to ensure that all items on vehicle are diagnosed and repaired correctly. Kudos to Sheryl P and Marc! Thanks for taking car of our W164 :) I live :02 minutes away from Seattle MB, but choose MB Bellevue for my repairs

Great service, friendly people, clean facility. Very convenient...profesional.

My lease was expiring and I was looking for a new car. Evan helped me custom order new car and helped me all the way. The process took three months. It was wonderful experience. I thank dealership and Evan for maintaining such a high customer service standard.

Yu, Wenlu is a great help. he help us find what we needed. also he can speak Chinese. very helpful.

Best car buying experience ever. Jason was great to work with. Very informative and helpful. No high pressure just great work finding just the right car that fits me to a tee. Connie was great supporting Jason in making this deal happen. Thanks Mercedes Benz of Bellevue! I love my E350!

Evan and Team was awesome with the sale of my new car!

Pam found exactly what I needed in just few days Great job and sales person

Great customer service. Anthony Ngo was very helpful and knowledgeable.

We purchased a ML 350. Best part of the experience was the agent who worked with us. He did a great job of showing us the car and explaining the features.

I had 2 different experiences with Mercedes Benz of Bellevue dealership based on the 2 visits that I made, one back in Aug 2015 and the other in Dec 2015. I attempted to purchase a SUV during my Aug visit but was met by a sales person who simply does not understand what customer service meant our simply too arrogant. He did not let me test drive the ML and asked me to get my car loan sorted first. That was simply rude and unprofessional. I bought an Acura MDX instead and it works out very well. In Dec, I was shopping for a compact sedan for my wife, and we love Mercedes Benz as we had it in Singapore and Hong Kong, hence, decided to visit MB Bellevue again for the 2016 C class. One thing for sure, I would not want to deal with that sales person. We looked around in the show room for the c class which was nowhere to be found then I saw a young Chinese sales person and asked if he could help me. He was very professional and attentive, asked for our requirements about the c class then went to get one for us to test drive. Never once he asked about how we plan to purchase the car. Now that was customer service. We ended up buying the 2016 C class that evening. The quality of sales people in car dealership is super important as the basically determine whether the customer experience is an excellent one or simply horrible. I had both with MB Bellevue.

Helpful in sourcing pre-owned vehicle. Responsive to questions. Quick and easy process.

I went in to Bellevue Mercedes-Benz located in Seattle area to purchase my first Mercedes-Benz. I was fortunate to have Pam Pugel as my Sales Consultant. She was down-to-earth, highly professional, and pleasant. She answered all my questions and more important she has continued offering her tutorial services for teaching me how to operate different accessories and gadgetry even after the deal was sealed. The facility (both the gallery and service department) was extremely clean and inviting. The only little hiccup in the purchasing process had to do with the finance department that was taken care of through a couple of phone calls to my bank over a span of a few days.

Being in sales my whole career, I know how to rate a sales experience, and must say my dealings at Mercedes Bellevue, WA was one of the best ever! The entire staff was most knowledgeable and professional, congratulations and thank you to all!!

Great experience, We saw car online and went in for a test drive. The whole buying process went so easy. Very happy with whole experience.

We got great help from Evan, the process was smooth. We were presented many sensible choices and the process feels very honest and smooth.

We purchased a Mercedes Benz GLK 350 from Mercedes Benz of Bellevue. it's a good value for money and Denis Ivankin from Mercedes Bellevue is great to deal with.

Ed Brown always takes care of me in service. There is nobody better.

I had a great experience with the internet sales department. While the online process was streamlined, the human touch of the sales personnel made the difference! Thank you!

MB Bellevue had the best selection of vehicles and very friendly service. They valued my time and the sales department went above and beyond to help me find the perfect car.

We had a very uncommon and tough to diagnose issue with our vehicle and once it was diagnosed was a several step process to address. Communication was courteous, consistent and thorough as was the work.

The sales man Scoot Glasser is a great guy with good attitudes and patience. He is willing to help me to solve any problems I have. Please, when you want to buy a Benz. Come to Benz of Bellevue and find him! You will not regret!

Jason was very helpful, helped us in every single way possible. I would recommend this dealership to any one who wants to purchase a new car.

I have always wanted a Mercedes. In fact, it's on my bucket list. I thought the sale person would be snooty but turned out it was quite a pleasant experience. Wish I didn't waited this long.

We had an awesome service and excellent support from Jason...

Warm friendly greeting. Listened to our goals. Worked with us to secure agreeable finances.

They were very helpful throughout the whole process. Went above and beyond to accommodate my needs & made it happen. Thank you!

Enjoyed working with Lorenzo Johnson. He did not push in any way; he was responsive in every way!

Came in on a whim to see if this Mercedes dealership had a better inventory of the C-Class car my family was looking for. Denis was our salesperson, and was fantastic. We were up front with him on our intentions for coming in; primarily looking, and if there was something we liked there would be possibility of a sale. I like a sales person that works with you, and doesn't force a car you don't want just to make a sale. This was Denis, he worked hard to find the specific options I wanted. We both thought we wouldn't find anything that wouldn't compromised my must haves, but we found the needle in the haystack. Denis gave me a tour of the dealership, walked me through how bringing the car in for service, as well as using the free carwash. At the end of the process he took the time to walk me through all the options of the car, which was great. I usually dread the handoff from sales to the finance manager, as this is generally when the quality of service drops off, and it's out of the sales persons control. I was pleased dealing with the finance manager at Mercedes of Bellevue, he did a great job. Did his add-on package pitch, and when we said no that was the end of it. Finance Manager was nice, and helpful. The best finance experience I've had at a dealership! Touring the service department, I was impressed with how clean and organized it was. You can tell a lot about the quality of service buy how they present the front and back of the house. Mercedes of Bellevue puts a lot of effort here and it shows. Despite the dealership being part of the AutoNation family, I'm glad the AutoNation brand and sales tactics take a back seat at Mercedes of Bellevue. I've been to a few AutoNation dealerships in the past, and dread the sales experience. Not the case here, and that's great. Seems like they are continuing the Barrier quality and experience.

Overall experience was superior from the many other dealers I have done business with over the past 30 years. I would not hesitate to refer someone to Mercedes-Benz of Bellevue.

Prompt, courteous service from start to finish of scheduled maintenance service! Greeter, Jerome, is the BEST! Service Tech. Advisor, Patrick, is also the BEST! I've been happy with their service for over 5 years that I've been bringing my car to them for service and have never been disappointed!

I had my car in for a warranty repair, fuel tank replacement. The repair took more work than both Mercedes and I expected. Sheryl and Ed in service, made sure it was completed to my satisfaction and even replaced an additional part at their cost. Big props to Sheryl and the manager who approved it. I have not experienced a European repair shop which would go to this extent. They have earned a customer for life. I will be using Bellevue Mercedes for all of my service and car buying needs. Thanks! EC

The seeker Wayne and financial manager in Bellevue followed my case so seriously and they helped me so much to buy my car

They received me well from day one and helped me make my choice with various test drives.

My sales rep was thoughtful in helping develop a package that met my needs. Not pushy. Very easy to work with and made the process fun. The car I decided on is wonderful. Couldn't be happier.

one of the best car buying experiences that I have ever had

The staff was very helpful all along the way. We did a custom order and everything went smoothly. Definitely would recommend this dealership for the purchase of a new Mercedes. And the support after the sale, explaining all of the many features was great.

Do Mercedes Benz of Bellevue really care about customer service? If not , why you care set up a Facebook page.

The buying experience was good. Salesman answered by questions, but seemed to be hiding something. A few days after buying the vehicles, the check engine light came one. Turned out they sold me a defective Ml 350 with the balance shaft problem. As some people may be aware, this is a very expensive repair which ended up costing me $7000.00 additionally. I am gathering information about this franchise, and have contracted a lawyer to investigate a possible case of fraud since the vehicle was guaranteed by the sales person to be in perfect working condition, without any stored codes in the on-board computer. Never ever again.

I purchased a GLA 250. And I love this car a lot. Also I had received the best customer service and experience from Mercedes Benz of Bellevue. And in the future I look forward to having business with this story and their professional staff again. This is absolutely my best experience of buying a car.

Be very careful when buying a used car from this dealership! I bought a car way over blue book price just to realize that at the first inspection (after <2000 miles) almost all fluids had to be exchanged, the battery had to be exchanged etc. Some of the fluids that should be transparent were in fact black. After contacting the dealership about this "detail", the answer spoke to itself: we give you a credit towards the purchase of your next vehicle. Thanks but no thanks!

They treat you like royalty here. I love coming in for even the smallest services.

Bad experience, they lied to me and waisted my time. I ordered a 2016 cla and it was supposed to be delivered in 3 months. They just sms me after 1.5 month to say that the features i want are not available in the same dates, i have to wait an extra month. Knowing that i just moved to Seattle and i was renting a car so they waisted my money as well. They told me if u r not ok just cancel ur order.... Very disappointed !!!! Buyers look to the one star review and avoid this dealership .... Worst customer exp ever... Didn't expect it from a company like MB

Mercedes GLK350 - very knowledgeable and excellent customer service.

I had such a pleasant experience working with Denis when I bought my car here. The whole interaction was never salesy or pushy and he felt like a family member shopping with me for a car rather than a sales guy trying to make a buck. This was the first place I came in the morning and its where I ended up buying my car later that evening. Another really happy customer, Thanks MB Bellevue and Denis!!

Mercedes Benz of Bellevue offers outstanding customer service, competitive pricing, and great maintenance. There is not a single part of the process that they don't excel in. Greg Prokopp made the transition from lease to purchase so easy that I barely recognized I was buying a car! It was like chatting with an old best friend. We drove away with the car we wanted at the price we wanted with an included service plan. The choice is easy, go see Greg when you need a car.

Really enjoyed working with Pam P. to find the right CPO vehicle to suit our needs. Great dealership too - open and friendly with a good-sized inventory.

We stopped by and waited a while. It was Sunday and sales team was busy. However, we still got a great service by Chris W. and finally drove the GLK350 home that day before dinner time.

I wanted to buy a s class vehicle. I contacted the dealer and they were very open and considerate to what I wanted. I was extremely satisfied with the attention and service. I give 5 stars for all this.

I was contemplating getting an SL550 and looked online at the Bellevue inventory. Less than 10 minutes after inquiring about a specific car, I received a call from Christopher Wright. Christopher was very professional, gave me information and encouraged me to come in and take a look at this beautiful SL they had in the showroom. The car was exactly what I was looking for and during the entire process, Christopher stayed focused and professional, making the buying experience as painless as possible. I appreciate the work that Christopher did to make the process smooth!

I was served by Heru Tarjoto who were very welcoming and friendly. He brought around the showroom showing me all the car I was very interested and after I selected the one I wanted he gave me the best price he could give me which was quite generous. He also tried to negotiate the price lower with his manager which I appreciate greatly. I would recommend him to other and next time I buy a Mercedes I would approach him.