LIED TO NUMEROUS TIMES!!! TIME WASTED! GIVEN FALSE INFORMATION!!! Working with this dealership has been an absolute NIGHTMARE!!! My fiancé and I came into the dealership to look at a 2007 Yukon Denali. After test driving the truck we made an appointment with Pam to come and talk numbers. We waited over 30 minutes for her. We waited past our appointment time. We made a second appointment to take the truck to GMC and get an inspection. Showing up to the dealership, I had to wait for an hour for Pam. She was over 45 minutes late to our second appointment. She caused me to be late getting the truck to GMC. She wasted my time and the service center's time at GMC. Upon getting the vehicle inspected it was found that there were some things wrong with it. A bare minimum of $1,500 worth of work, to around 3k. I needed to discuss the inspection with my fiancé before making a decision (my fiancé who works Monday through Friday and is unavailable until after 5:00PM). Upon returning to the Mercedes Benz of Bellevue Pam approached me pressuring me to make a decision (without talking to my fiancé first). Then a second sales associate approached me stating that 3 people were interested in the car (after it had sat on their lot for two months literally untouched by a single person). Danny, the manager, then approached me and VERY aggressively stated he had 4 or 5 people who wanted the car and they absolutely would buy it today so I HAD to make a decision (again without speaking to my fiancé). Danny was so incredibly aggressive I would not have given him my business even if I had mounds cash falling out of my pockets. He was miserable to work with! The 3 sales associates were pushy and down right dishonest. Still, I left the dealership with plans to speak to my fiancé about the car that night and before I was able to do so I received a text from Pam stating the truck sold. We had offered them the title to my SUV, as collateral to hold the Yukon. They denied our offer. Two weeks go by and my fiancé and I get an email from Pam stating the dealership had gotten in another 2007 Yukon Denali. Same color, similar milage and specs, same price. We asked if it was the same vehicle and if it was not the same truck if we could get the VIN number on it. Pam replied assuring us that it was not the same truck and provided us with a VIN number that was in fact different than the first Yukon. She emailed us throughout the week letting us know that the truck was in reconditioning and she would confirm on Friday if it was ready for a test drive. We made a tentative appointment to come in on Friday, in which she told us she would be busy but that Scott would be available to help us. Late Friday afternoon we received an email from Pam confirming we could come in for the test drive. When we arrived on Friday, Scott was gone. Pam had not even checked the schedule as Scott did not even work that day. I was already feeling jerked around by the dealership due to our previous interactions and this definitely did not make matters any better. Pam found someone else to help us, Dennis. Dennis came over and more confusion began! Pam had given us the specs of the SOLD Yukon, with the VIN number of the NEW Yukon. She also lied as it was NOT a 2007, it was a 2009. She told us the cost was $17,994 and it in fact was $27,991. My fiancé still trying to give them the benefit of the doubt said "Okay, its fine, lets just go ahead and test drive the truck to see if we even like it". Dennis, then informed us that, that was not even a possibility because the Yukon was not out of the service center!!! That the truck was still going through reconditioning!!! I drove down from Bothell during rush hour traffic, to downtown Seattle to pick up my fiancé, then to Bellevue JUST to test drive the Yukon specifically because Pam had confirmed that day that the truck was ready for a test drive. Dennis who kept apologizing profusely over and over for the entire situation, said he would talk to Danny as well as Pam about what had occurred. Dennis also informed us that he would contact us when the car was ready to take out for a drive. 5 DAYS LATER we have not heard a single word! The truck now?..... LISTED up for sale on their website, available to be reserved for a test drive. REALLY?! and NO call letting us know. We did not receive an apology from Pam, we did not receive an apology from Danny. We did not receive a phone call or an email, or anything! They wasted our time, they jerked us around and they didn't even have the decency to try and fix the situation to win our business back. I cannot stress this enough, GO SOMEWHERE ELSE!!
Lexi Blake
May 19, 2015
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