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-- Tom D.

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Recent Reviews from Mercedes-Benz of Bellevue

Unfortunately my experience was awful. First they sent me to the waiting room saying that would call me when that could discuss what services I needed. Finally I came out and asked when I would come up and they looked confused. Eventually they said my car had already been sent for services. I thought since I had told the service department the night before that I wanted both the full service since the service light was on and in addition the air conditioning was not working. They called me later to say it would cost a thousand plus dollars to check out all the air conditioning to check for a leak. Later in the day they called to say they could not find a leak but they could put $50 in Freon in the system and that would likely last another 3-5 years because my Freon had probably dissipated in the 9 years I had owned the car. I wondered why I wasn’t give the $50 option at the start rather than the thousand dollar option. When I came to get the car and drove away the service light came on. I turned around and went back to be told that they didn’t know I wanted the service done even thought I told the service tep on the phone twice that this wa why I was coming in, of course if they had bothered to ask me when I brought it in rather than leaving me waiting for 45 minutes and then sending the car back to the shop they might have learned that fact. They called me then to tell me the mechanic had found a worn out hose. I told them to go ahead and fix it for another $800. When I came to pick up the car the service rep told me that they had noted there was a worn out hose that needed replacing. I said that I knew and had authorized that repair last night. Oh we didn’t know that was the response. So I said can I get my car now (I had been waiting 15 minutes in the service area waiting for someone to talk to me at that point. Then they said the car wasn’t washed but was in line so should be ready in 10 minutes. I said I had another appointment and didn’t expect it would take over half an hour to pick up a car they said was ready for me. I had to leave and come back again to pick up my car - my fourth trip to the dealer in two days. Finally after $2,000 + service charges I got back my car. All they had done was put Freon in the air conditioning unit, replaced the windshield wiper and put in a new pump. The rest was labor just poking around the car for several days. What a rip off. I will never go back there again. Too incompetent and the most customer unfriendly shop I have ever had the misfortune to deal with.

Cliff Allen Jan 19, 2021

I purchased a 2013 Audi S7 from out of state. I asked the salesman to provide detailed pictures identifying the flaws. A few pictures were sent with very minor issues that you would expect a well maintained used car to have. Following discussions and review of the service history I agreed to purchase and have the car shipped to me knowing I could return it within 5 days of receiving it. The buying process was the most cumbersome and overly complicated transaction I’ve ever been thru taking nearly a week! Completely unacceptable! The car arrived and I proceeded with a hand wash to get a good feel for it’s cosmetic issues. The photos sent by the salesman were quite misleading. It didn’t take long to recognize at least 2 unreported accidents followed by poorly done repairs. Complete with incorrectly sanded body filler, fender bolts not fastened, missing hardware and misaligned body panels. Dents in the roof and dings in the door that somehow he missed reporting to me. If I had walked up to this car on the lot I would have passed not considering it but I’d had it shipped and I’m pretty handy with this so I decided to not return based on these flaws and to decide after its mechanical inspection by my Indy. My first drive resulted in limping home due to the belly pan not being correctly installed after the selling dealer changed the oil. It came loose from the front of the car at highway speeds folding under the car and destroying itself. This is a real safety issue left by the Bellevue mechanics where this could have completely broken free and hit another vehicle or motorcycle causing a serious accident. The salesman I contacted said sorry, how pathetic. If my Audi Indy hadn’t given it a clean bill of health from a mechanical standpoint and I hadn’t paid for the shipping I would have returned it. My experience with Mercedes Benz of Bellevue was less that satisfactory mostly because of their lack of attention to detail by not identifying the obvious flaws and incorrectly reassembling the car following a simple oil change. If you work with this dealer be wiser and more cautious than I was.

Chris Snyder Oct 15, 2020

This place is a complete ripoff - do not use them for service! Once again the lemon known as the GL350 was acting up, 61 miles after crossing the 100K mile warranty! It was struggling to change gears properly. And this is ~6 months after having to spend almost 4K for an emissions issue that the warranty wouldn't cover. I brought it in for service B for the 100K miles and to have them look into the gear switching issue. They said the problem was the transfer case needed to be replaced, and quoted me 11K (before tax) to fix it! And service B was quoted at almost 2K - 500 for the air filter alone! An air filter costs like $40, and the 10 mins it takes to change it costs $450? The transfer case the service guy said the part alone was almost 8K and the other 3K were for labor and such. I picked up the car since I wasn't about to sink almost 15K into this very poorly made car here. I took it to Park Place Motors a couple miles away for a 2nd opinion. They confirmed the same issue with the transfer case needing to be replaced - and they quoted me 6700! They said the parts, all original manufacturer new, were 5800 + 900 for labor and fluids. How can a Mercedes shop being paying that much more for parts? and more than 3x for labor? The answer is they aren't! They are just a complete ripoff, robbing their customers blind! Avoid them. I also got the service B done at Park Place, which included the air filter, for a total of $425! Less than just the air filter at Mercedes of Bellevue's extremely overpriced service. Got the car back, including a nice detail cleaning, a couple days later running great and all service done, including detail cleaning, for $7,700. 3K less than what these rip-offs wanted for just the repair. I'm never going back to Mercedes of Bellevue for anything ever again. Bad enough I bought an overpriced car that has needed major repairs every year for 6 years, but on top of it all this place has been ripping me off to boot. I'm just mad I never shopped around previously for the regular maintenance and repairs before this one. Warning to others - shop around! Avoid these absolutely horrible rip-offs at Mercedes of Bellevue.

Gearard Boland Oct 13, 2020

Insincere, incompetent, rude, unapologetic sales people with "do not give a xxxx about customer" managers which clearly shows why sales people turned out to be that way. You care only when you going to buy and put your money down, after that customer means nothing to you. Valuing customer is not just sending out BS follow up emails, what matters is how you address customers concerns and how you indeed treat them. I just believe you don't care. The only reason I am providing feedback is coz I was already your customer, I leased a Mercedes few years ago. This was my second time I came to your dealership and I don?t expect to get ripped off so I wanna let you know what kind of dealership you are. You sold me a faulty car by deception and extremely poor customer service following up: 1) first in test drive when I asked your sales guy why TPMS light is on, he said it?s because weather is cold and it will go off after driving. It didn?t go off, and when I was purchasing car I asked him to check that sensor to make sure it is working, he came back said sensor is fine it is just needed to be reset by infiniti dealership then it will be fine. Probably he didn?t expect me to go to infniti dealership the next day after purchase and figure out he was lying to me. Other problems showed up on the car like brakes start making noise and when I showed it to other mechanic they said rotors and brakes all need to change immediately. That tells me either how crappy your inspection is or how insincere you people are. 2) After my purchase, next day I realized one of fug lights is off. Sales guy told me bring the car to service we will fix it right away. I gave him exact time (8:30 am) to bring the car and he confirmed. However, when I brought the car @ 8:30 am apparently he did not check with service department and no appointment was set for me which I expected it should've happened, as a result of this mess, the part was not in house so they had to order it so my trip was completely waste of my time with hassle. According to your service guy if the part was already in house the job would not take more than few minutes of my time instead of ended up with no car and taking back and forth uber. When I brought this up to your sales guy, he even didn?t bother to apologize for this headache coz of his lousy unprofessional customer care job. Even after they fixed the light, nobody even gives a xxxx to call me the car is ready for pickup. Anyways I was able to figure all these faults within 5 days of purchase and returned the car on time and did not let you treat me as stupid person to be taken advantage of. So screw you, you definitely lost my business all for good and never ever recommend to anyone to go to you for any purchase. Just having Mercedes title doesn?t make you got high standard levels and ethics.

Aidin Mehdipour Mar 18, 2020

Auto nation of Bellevue Mercedes ask for a review so here it is. I have done business with Barrier Motors for a long time! Their service was impeccable! The service department always paid attention to detail and you knew when you dropped your car off it would come back in working order with everything fixed. I brought my car in to have the a air condition and radio looked at. After 5 days in the shop I was told "there was a short in the car and now the A/c is fixed but the radio needs replacing" When I went to pick up my car the battery was dead! The Key fob will not work if the battery is dead and no one knew how to open the car with the little key that come out of the key fob. Finally, Jerome (he is amazing and the only competent person there... former Barrier personnel ) went out to my car used the key and it worked. The car still had the plastic on the seats and the car was dirty. No one knew why the car was dead. Jerome told me to go home and the techs would look at it in the morning. He gave me a nice key chain for my troubles. I called Tim Willard who I had been dealing with. He told me he didn't know why it happened, but they charged the car and it's working fine now. I said I'm not picking my car up until you know why the battery died in the first place. The next day Tim told me it was a fuse that drained my battery. I told him I would be in later to pick my car up. Then I receive a call from John Geraci the service manager asking that I return the loaner car, because they have promised it to other people. I called him directly told him the story and that I would be in after my daughter was released from the doctor (she had fallen down stair and we were at urgent care) she needed stitches. That was at 5:00. John said i could return the car in the morning if it was easier considering what happened to my daughter. That was nice , but I said no I will bring it back tonight. My daughter was released at 7:30 and I live about 25 minutes away from the dealership so I called to make sure they had my car ready and waiting. When I called I realized the service department was closed. I called back to make sure I could still get it. I spoke to a sales person named John who was very kind. No one was able to find my key and it was still locked up. John the service manager had given me his cell phone so I called him to find out what was going on... he said he didn't think I would come after the service closed..... um I called around 5 and my daughter still hadn't been seen... you do the math! So I stayed calm and said no problem I'll come tomorrow at 7:30 pm please have my key out. He said "I will insure you it will be out" I showed up at 7:30 pm and the key was not left out. I guess he asked Tim Willard to do it and Tim forgot. So, after about 30 min a nice lady said she was able to get my key and I was on my way...... it was 85 degrees out side so I went to turn on my A/c and guess what!!!!! Yep you guessed it... it didn't work. When I spoke to service they said it was working... then John called and said service didn't know they needed to fix it. With all that said they did refund my diagnostic service... so if you choose to use them beware... it's not what it use to be. I'm moving on.

Cyrena Cyrena Jul 30, 2018

CyrenaA Jul 30, 2018

My wife and I stopped in on a Saturday to see if the service department had time to do a recall repair. They asked us to bring the vehicle back on Monday and scheduled a time for us. When I showed up it took some time to find our service manager. Once they located Chris he check me in and asked if I would be staying with the vehicle or if I needed a lift home. I asked for the timeline of the repair and after being told it would be a few hours I elected to take the shuttle home. It took several calls to find a shuttle service, to be honest everyone seemed to be a bit out of place (might be the construction). I went home and after a couple of hours got a text that the repair was completed. That text was immediately followed by another one saying they were unable to complete the repair. I texted back asking for a ride and they sent me a number but no one answered. Once I arrived at the dealership I tried to locate our service advisor Chris but I wasn’t able to. One of the other advisors tried to locate him be he was also unable to. The new advisor was instructed to get me checked out. The new advisor asked how my service was and I brought up the fact that they didn’t complete it because they didn’t have the parts. He then said they had run out of oil filters... Our recall repair was for a seatbelt. When I corrected him he informed me that those parts hadn’t even shipped to the warehouse that they get the parts from. Odd that they would send out a recall notice and book an appointment without even having access to the parts. I signed my paperwork and was told the car would be pulled around the front. I waited for about 20-25 minutes before finding the same advisor and asking if the car was being pulled around, he said yes and just to wait out front. I was then flagged down by another gentleman who showed me where my car was and gave me the key. All in all it felt nothing like a Mercedes dealership service, they seemed complete out of sorts. Again this could be the construction and this is my first time at this dealership because we just moved to the area from Portland but I definitely wouldn’t go back if I didn’t need to.

kwoodruff75 May 1, 2018

This is the ongoing list of reasons why I would NOT recommend MB Bellevue. We purchased a pre-owned (supposedly) certified GL550. -The car had been reserved by someone else. Even though two salespeople knew we were interested in this vehicle (or vehicles with similar specs) we were not contacted when it became available again. I found out through an online search. -We were told MB Bellevue uses 1price so there is no negotiation and every potential customer is given the same price for the vehicle. Yet when this one came back on the market it was listed as several thousand dollars less than price previously quoted. -When we went to see and test drive the car it had not been cleaned or detailed even though it had been on the lot for several days. -The service records showed that the back brake pads needed replacing but the inspection report had not picked this up. When we pointed this out, MB Bellevue reinspected the pads and replaced them. We left the car at the dealership for 3 days for everything to be addressed properly. When we picked the car up it had not been filled with gas and after we took it home and drove it we found out that: -One of the back seat heaters would turn itself off and sometimes wouldn't come on -The nightview assist didn't work -MBrace had not been reprovisioned -There was a cut in the leather on the center console that we had pointed out and were told would be fixed. It was not. -The adjustable steering was not working correctly We took the car back for these things to be fixed. It's not clear why they weren't fixed BEFORE the car was sold. My husband noticed vibration in the steering wheel when driving at freeway speeds. All the tired were brand new when we picked up the car and when my husband called about the vibration, MB Bellevue said they suspect it's because the wheel had not been balanced. My husband made an appointment to take it in this morning and when he arrived there was no loaner car available. He was told our car would be ready for pick up at 4:00pm today. He received a call at around 3:55pm saying that it was not ready with no reason given for the delay. Even though he spoke to the Service Manager when he dropped the car off this morning, MB Bellevue still continues to disappoint. They're supposed to call once this latest issue has been fixed. Based on all of this, I would strongly advise going to another MB dealership for purchasing and servicing.

jaime_p Jan 23, 2017

Show next 5 Reviews

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Real Reviews of Mercedes-Benz of Bellevue

12,000,000 Cars Sold to Happy Drivers

Come Experience the AutoNation Difference

Recent Reviews from Mercedes-Benz of Bellevue

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